Roadside Assistance is a service offered by Verizon that provides everything from battery boosts to towing service. With Roadside Assistance you're covered anywhere in the US, Puerto Rico and Canada - whether you're in your own vehicle, a friend's vehicle or a rental. You can even lend your mobile device to a friend or family member, and they'll be covered, too. Your mobile device simply needs to be at the location where service is provided.
For more information, visit www.verizonwireless.com/roadsideassistance.Back to top
It costs $3/month for each enrolled line on your account.Back to top
Services covered by Roadside Assistance at no charge for eligible vehicles include:
Note: The following vehicles aren’t eligible for services:
Yes. The service follows the device, so you must have an enrolled device with you to receive Roadside Assistance.Back to top
Another person can receive Roadside Assistance if:
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The service follows the phone, not any one individual or vehicle.
Your coverage becomes effective 48 hours after your enrollment in the program.Back to top
Yes, there is a limit of four service claims within one year. Service claims reset on your enrollment anniversary date.
Commercial rates can be arranged for service after the limit has been reached or for services not covered.Back to top
Roadside Assistance is specific to your mobile device number, so service will be provided for any eligible vehicle you're driving or riding in, as long as the enrolled mobile device is present when services are given.
Note: Roadside Assistance doesn't cover:
You’ll only need the mobile device enrolled in Roadside Assistance with you to receive service.Back to top
Call one of the following:
Roadside Assistance will prepare a request for service dispatch. You’ll need to provide the following information:
Note: If the cost of the service exceeds the amount covered by Roadside Assistance, you’re responsible for any additional charges. Any additional cost is collected during the initial call to Verizon Roadside Customer Service (e.g., a tow claim that exceeds 10 miles will result in an additional fee to the customer).
This is an enhancement to our Roadside Assistance program that provides you with the option to receive a text message with pertinent information regarding your service dispatch. You can opt-in or out at anytime.* Text confirmation alerts are sent to your Verizon Wireless mobile device, unless you provide an alternate mobile number when you contact Roadside Assistance.
Note: You will receive one text message per dispatch.
*Message and data rates may apply.Back to top
A Roadside Assistance text message alert includes:
Here’s an example alert:
Verizon Roadside Assistance
1 msg/query. Reply HELP for help. STOP to cancel. Msg&Data Rates May Apply.
No. You’ll need to verbally agree (opt-in) to receive a text message alert.Back to top
If you no longer want to receive text message alerts, you can respond STOP to the original text message or contact Verizon Roadside Assistance Customer Service.Back to top
Service may be limited by local traffic rules and regulations, such as restricted roadways and toll roads. Roadside Assistance from Verizon may not be available in all areas due to such regulations and rules.
In such areas, only certain service vehicles that have been designated by local authorities are authorized to perform service. If you happen to require service in one of these areas, the Verizon Roadside Assistance Customer Service Representative will assist you with your options.
The Roadside Assistance program can’t ensure safety. If there are safety concerns, you should call 911 first.Back to top
Yes, prior to securing your own roadside services, contact Verizon Roadside Assistance for pre-approval. You may be reimbursed up to $80.Back to top
To receive reimbursement, simply submit the original receipt from the service provider, along with your name, address, authorization number and mobile number to the address below. Claims must be postmarked within 60 days of the date of service.
Verizon Roadside Assistance Program
P.O. Box 5039
Carol Stream, IL 60197-5039
The Verizon Roadside Assistance app is an interactive service that offers self-assisted dispatch for emergency roadside services using your Android smartphone or iPhone through the Verizon Roadside Assistance program. You can use the app to request immediate assistance, register your car(s) or, for Android users, sign up to become a Verizon Roadside Assistance member*.
*Sign up option from the app is only available on Android smartphones
Some of the benefits of Verizon Roadside Assistance:
The app is available to download on iPhone and Android smartphones only.Back to top
The Verizon Roadside Assistance app is available for Android™ smartphones in the Google Play Store or for iPhone in the App Store.
Note: Data charges may apply when downloading the Verizon Roadside Assistance app. We recommend connecting to a Wi-Fi network while downloading apps.
You can sign up for Verizon Roadside Assistance from the Android app. Sign-up is not currently available from the iPhone app.Back to top
Yes, you can sign up for the Verizon Roadside Assistance program one of three ways:
Yes. Call **ROAD from your iPhone or Android smartphone and a link to download the app will be sent to your device. This link will take you to the appropriate location to install the app, depending on your phone.
Airtime, message and data rates may apply for app download/use.
The app is free; however, data charges apply when using the app. Roadside Assistance services are covered by your Verizon Roadside Assistance membership.Back to top
Verizon Roadside Assistance costs $3/month for each enrolled line on your account.Back to top
Yes, but you will need to speak to a Verizon Roadside Assistance specialist to pay for any service. If you’re not enrolled in the program, there is a $69.95 charge each time you use Verizon Roadside Assistance.
Note: The $69.95 fee is below industry average for typical emergency roadside services.
While you don’t have to pre-register your vehicles to use the app, we encourage you to add your vehicle’s details prior to use to improve the app experience when requesting emergency roadside services.
You can register up to 10 vehicles.
From the Verizon Roadside Assistance app Home screen menu, select More to view available claims.Back to top
Verizon Roadside Assistance is still available without an Android smartphone or iPhone. You can call #ROAD or 1-87-ROADSIDE (877-623-7433) to be assisted by a Verizon Roadside Assistance customer service specialist.
If you are not a Verizon Roadside Assistance member, you can sign up by: