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Voice Mail FAQs
  1. What is Voice Mail?

    Voice Mail takes a caller's message when you can't answer the phone. You will receive a message-waiting indicator to let you know that a message has been left for you. Basic Voice Mail includes:

    • Up to 20 stored messages
    • Up to a 3-minute recording per message

    We also offer Visual Voice Mail. Visit our Voice Mail Comparisons chart to compare Basic and Visual Voice Mail.

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  2. How much does Voice Mail cost?

    Basic Voice Mail is free and it’s automatically included with your plan. You just need to set it up when you activate your service.

    We also offer Visual Voice Mail for a low monthly fee. Visit our Voice Mail Comparisons chart to compare Basic and Visual Voice Mail.

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  3. How do I know my Voice Mail is secure?

    The privacy of customer information is important to us, including the Voice Mail services we offer. That’s one of the reasons you’ll always need a password to access a Verizon Wireless Voice Mail account. You need it from the first time the account is activated, and then every time, and from any phone, including your own mobile phone. There’s no default PIN, and hackers would have to guess or steal the password to access your voice mail.
    Remember, you can help keep the information on your phone safe by choosing a strong password for Voice Mail and other accounts. Stay away from common number sequences or things like birthdays or street addresses. Pick random sequences of numbers and change your passwords frequently.

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  1. My voice mail was recently upgraded. How can I access my old messages?

    If your voice mail was recently upgraded, you may be able to access your old messages for up to 30 days after the upgrade. Call the appropriate access number that matches the address on your account:  

    • St. Louis  metro area & southern Illinois:
          • 314-920-4564 (available until 6/30/2014)
    • South Bend metro area & northern Indiana: 
          • 574-529-6245 (available until 7/14/2014)
    • Springfield metro area & central Illinois: 
          • 217-622-1000 (available until 7/21/2014)
    • Rockford metro area & northern Illinois: 
          • 815-218-2988 (available until 7/28/2014)

    When asked if you have a mailbox on this system, tap or press # and then enter the 10-digit mobile number. Tap or press # to interrupt the greeting and enter the old password.

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  1. How do I set up my Voice Mail?

    To set up your Voice Mail using your phone:

    1. Enter *VM (*86).
    2. Tap the Call button. 
    3. Follow the setup tutorial, which will walk you through selecting a password and recording both a voice signature and greeting for your voice mailbox.

    Note: If you hear your own or a system greeting, you’ve already set up your voice mail. Tap the # button to interrupt the greeting and follow the prompts to enter your password and retrieve your messages.

    Voice Mail may not be available in some areas. Your Verizon Wireless voice mailbox is not password protected until you create a password by following the steps listed above. Mobile to Mobile calling minutes do not apply to Voice Mail retrievals. Airtime usage applies to calls to your voice mailbox from your Verizon Wireless phone.

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  2. How do I check my Voice Mail to retrieve messages?

    To check your Voice Mail:

    1. Enter *VM (*86) on your phone.
    2. Tap the Call button. 
    3. Follow the prompts to enter your password and retrieve your messages.

      Note: If you hear your own or a system greeting, tap the # key to interrupt the greeting and follow the prompts to enter your password and retrieve your messages.

    Airtime usage applies for Voice Mail setup and retrieval in most areas. Mobile to Mobile calling minutes don’t apply to Voice Mail retrievals; you’ll be charged to maintain your connection to Voice Mail. Verizon Wireless is not liable for missed messages, or deletions of messages from your voice mailbox, even if you have saved them.

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  3. Is there a way to access my Voice Mail messages without having to enter my password each time?

    Yes, you can reformat the Voice Mail number on your phone to automatically include two pauses and your password. Once you’ve made this change, you won’t have to enter your password to listen to your Voice Mail messages.

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  4. How do I check my Voice Mail if I'm not using my mobile phone or if I'm outside the service area?

    To check your voice mailbox outside the Verizon Wireless network or from any phone:

    1. Call your 10-digit mobile phone number.
    2. Tap # to interrupt your greeting.
    3. Enter your password and tap #.

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  5. When I call another Verizon Wireless subscriber and get their Voice Mail, is there a way that I can skip right to the beep to leave my message faster?

    Yes, when you call most Verizon Wireless subscribers, tap the * button when you hear their message begin to play, and then leave your message.

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  6. Are there time saving tips for checking my Voice Mail?

    Yes. See the time saving tips charts below.

    While listening to a message, tap:

     1 = Rewind  6 = Faster 
     1 - 1 =  Rewind to beginning of message 7 = Delete Message
     2 = Pause  9 = Save Message 
     3 = Fast Forward  * = Cancel/Exit 
     3- 3 = Fast Forward to end of message  0 = Help 
     4 = Slower  # = Finish/Skip
     5 = Envelope Info (date/time message was sent)  

    After listening to a message, tap:

     6 = Forward**  9 = Save
     7 = Delete 0 = Help
     8 = Reply** 

    **Forward / Reply only works with other Verizon Wireless Voice Mail subscribers in your own area.

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  1. Can I retrieve deleted Voice Mail messages?

    No, once a Voice Mail has been erased, the message is permanently deleted from the Voice Mail network.

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  2. Can I have a permanent copy made of a Voice Mail message?

    Yes, permanent copies of your Voice Mail messages can be made through CBW Productions, Inc. for a minimal fee. Visit CBW Productions and select the format you wish to use for your message archive.

    Note: This isn’t a Verizon Wireless service. Before any Voice Mail messages can be copied, you must register with CBW Productions.

    To have a copy of your message(s) made, you’ll be asked to provide CBW Productions, Inc. with your mobile phone number and Voice Mail password so they can access your mailbox. The message(s) you wish to have copied MUST still be present in your voice mailbox. If a message has already been deleted, it can’t be retrieved or copied. Your Voice Mail messages can’t be enhanced; therefore, any copies will be exactly what you hear in your mailbox; if the message that was left for you is garbled, the copy of the message will be as well. This archival service is not available for text and multimedia messages. CBW also provides Notary services for Voice Mail messages that are being archived.

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  3. How much does it cost to have a message copied?

    Refer to the CBW Productions website for more information.

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  4. In what format can I get my saved voice mail messages?

    CBW Productions has 3 options to choose from for recording your voice messages:

    • Digital MP3 files delivered by email
    • CD
    • Cassette

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  1. Why isn't my Voice Mail message indicator working?

    Your message indicator won't work if you're outside our network or if your message indicator is turned off. To verify that your Voice Mail message indicator is on:

    1. Enter *VM (*86) on your phone.
    2. Tap the Call button.
    3. From the Main Menu, tap 4 for Personal Options.
    4. Tap 1 for Message Waiting Indicator On/Off.

    You’ve successfully turned on your message waiting indicator.

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  2. If I forget my Voice Mail password, how can I get it reset?

    There are several ways to reset your Voice Mail password.

    • In My Verizon:
        1. Go to the Reset Voice Mail Password page in My Verizon

          From there, you can choose to create your own password or have the system choose a password for you.

        2. Select the line you wish to change the password for from the dropdown list.

        3. If you're creating your own password enter it in the Create New Password and Confirm New Password fields.

        4. Click Submit.
    • From your mobile phone: 
        1. Call *611 (airtime-free) to reach the automated Customer Service menu. You can also reach this menu by calling (800) 922-0204 (toll-free) from any phone.

        2. Tap 2 to reset your Voice Mail password.

        3. Tap 1 when prompted for the password reset menu.

        4. You'll be asked to enter your 5-digit billing ZIP code. Follow the prompts for security verification and resetting the password.
    • For prepaid accounts:

      Call *611 from your mobile phone (airtime free) to reach Customer Service. You can also reach us by calling (866) 837-3387 (toll-free) from any phone.

    Note: Your voice mailbox is not password protected until you create a password by following the steps listed above.

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  1. What’s the difference between the voice mail products offered by Verizon Wireless?

    To compare Voice Mail services, please see the Voice Mail Comparisons page.

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  2. How do I sign up for Visual Voice Mail?

    There are three ways to sign up:  

    • Add the feature through the Change Features page in My Verizon.
    • Go to the Messaging menu of your phone, and select Visual Voicemail. Follow the prompts to subscribe.
    • Call Customer Service at (800) 922-0204 or *611 from your mobile phone.

    • Visual Voice Mail isn’t available for Prepaid accounts.
    • Not all phones are compatible with Visual Voice Mail.
    • Once you add Visual Voice Mail, everything already existing in your voice mailbox will automatically be converted.

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  3. What happens to my messages when I upgrade from Basic to Visual Voice Mail?

    All existing messages will be transferred to your new Visual Voice Mailbox.

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  4. What happens when I change from Visual Voice Mail to Basic Voice Mail?

    When changing from Visual Voice Mail to Basic, all existing messages will be transferred. Your standard greetings will be saved but you will lose custom greetings.

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Last Modified: June 12, 2014