Voice Mail takes a caller's message when you can't answer the phone. You will receive a message-waiting indicator to let you know that a message has been left for you. Basic Voice Mail includes:
Basic Voice Mail is free and it’s automatically included with your plan. You just need to set it up when you activate your service.
We also offer Visual Voice Mail for a low monthly fee. Visit our Voice Mail Comparisons chart to compare Basic and Visual Voice Mail.
The privacy of customer information is important to us, including the Voice Mail services we offer. That’s one of the reasons you’ll always need a password to access a Verizon Wireless Voice Mail account. You need it from the first time the account is activated, and then every time, and from any phone, including your own mobile phone. There’s no default PIN, and hackers would have to guess or steal the password to access your voice mail.
Remember, you can help keep the information on your phone safe by choosing a strong password for Voice Mail and other accounts. Stay away from common number sequences or things like birthdays or street addresses. Pick random sequences of numbers and change your passwords frequently.
If your voice mail was recently upgraded, you may be able to access your old messages for up to 30 days after the upgrade. Call the appropriate access number that matches the address on your account:
To set up your Voice Mail using your phone:
To check your Voice Mail:
Yes, you can reformat the Voice Mail number on your phone to automatically include two pauses and your password. Once you’ve made this change, you won’t have to enter your password to listen to your Voice Mail messages.Back to top
To check your voice mailbox outside the Verizon Wireless network or from any phone:
Yes, when you call most Verizon Wireless subscribers, tap the * button when you hear their message begin to play, and then leave your message.Back to top
Yes. See the time saving tips charts below.
While listening to a message, tap:
|1 = Rewind||6 = Faster|
|1 - 1 = Rewind to beginning of message||7 = Delete Message|
|2 = Pause||9 = Save Message|
|3 = Fast Forward||* = Cancel/Exit|
|3- 3 = Fast Forward to end of message||0 = Help|
|4 = Slower||# = Finish/Skip|
|5 = Envelope Info (date/time message was sent)|
|6 = Forward**||9 = Save|
|7 = Delete||0 = Help|
|8 = Reply**|
No, once a Voice Mail has been erased, the message is permanently deleted from the Voice Mail network.Back to top
Yes, permanent copies of your Voice Mail messages can be made through CBW Productions, Inc. for a minimal fee. Visit CBW Productions and select the format you wish to use for your message archive.
Note: This isn’t a Verizon Wireless service. Before any Voice Mail messages can be copied, you must register with CBW Productions.
To have a copy of your message(s) made, you’ll be asked to provide CBW Productions, Inc. with your mobile phone number and Voice Mail password so they can access your mailbox. The message(s) you wish to have copied MUST still be present in your voice mailbox. If a message has already been deleted, it can’t be retrieved or copied. Your Voice Mail messages can’t be enhanced; therefore, any copies will be exactly what you hear in your mailbox; if the message that was left for you is garbled, the copy of the message will be as well. This archival service is not available for text and multimedia messages. CBW also provides Notary services for Voice Mail messages that are being archived.
Refer to the CBW Productions website for more information.Back to top
CBW Productions has 3 options to choose from for recording your voice messages:
Your message indicator won't work if you're outside our network or if your message indicator is turned off. To verify that your Voice Mail message indicator is on:
There are several ways to reset your Voice Mail password.
- Go to the Reset Voice Mail Password page in My Verizon
From there, you can choose to create your own password or have the system choose a password for you.
- Select the line you wish to change the password for from the dropdown list.
- If you're creating your own password enter it in the Create New Password and Confirm New Password fields.
- Click Submit.
- Call *611 (airtime-free) to reach the automated Customer Service menu. You can also reach this menu by calling (800) 922-0204 (toll-free) from any phone.AirtimeThe time spent making or receiving calls on a mobile phone. Minutes are rounded up to the nearest whole minute. Also referred to as voice minutes.
- Tap 2 to reset your Voice Mail password.
- Tap 1 when prompted for the password reset menu.
- You'll be asked to enter your 5-digit billing ZIP code. Follow the prompts for security verification and resetting the password.
To compare Voice Mail services, please see the Voice Mail Comparisons page.Back to top
There are three ways to sign up:
All existing messages will be transferred to your new Visual Voice Mailbox.Back to top
When changing from Visual Voice Mail to Basic, all existing messages will be transferred. Your standard greetings will be saved but you will lose custom greetings.Back to top