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Isis Mobile Wallet® FAQs
  1. What is the Isis Mobile Wallet?

    The Isis Mobile Wallet is a free app that lets you use your smartphone to pay for purchases, and often save on them too. You can add participating payment cards and have it hold your offers and participating store loyalty programs, so they’re always with you.

    Data charges may apply for download and use.

    Isis Terms of Service are available at paywithisis.com. Eligibility of payment cards, loyalty cards and offers depends on card issuer and merchant participation. Message and data charges may apply. Ability to tap or transmit loyalty and offer information varies among participating merchants. Isis, Isis Mobile Wallet, Isis Ready and the associated logos are trademarks of JVL Ventures, LLC.

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  2. How do I know if my phone is Isis Ready?

    Check our list of the Isis Ready smartphones we currently offer to see if your phone is included. The list is continually growing as more phones are released with the required Near Field Communication (NFC) technology.
     
    For Android supported devices: Your phone also needs an enhanced SIM card designed to store and protect your payment information.

    For Supported iPhones® Your phone will need an Isis Ready case in order to use Isis Mobile Wallet. These can be purchased at any Verizon Wireless store or online. For more information, visit our Isis Mobile Wallet for iPhone FAQs page.

    Isis Terms of Service are available at paywithisis.com. Eligibility of payment cards, loyalty cards and offers depends on card issuer and merchant participation. Message and data charges may apply. Ability to tap or transmit loyalty and offer information varies among participating merchants. Isis, Isis Mobile Wallet, Isis Ready and the associated logos are trademarks of JVL Ventures, LLC.

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  3. Where can I get an Isis Ready phone?

    You can shop for an Isis Ready phone online or in any Verizon Wireless store.

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  4. How much does it cost to use the Isis Mobile Wallet?

    The Isis Mobile Wallet is a free app. But like many apps, it uses wireless data and messaging which may incur charges based on your Verizon Wireless plan.

    When you use a payment card, your card issuer’s terms and conditions will apply.

    Isis Terms of Service are available at paywithisis.com. Eligibility of payment cards, loyalty cards and offers depends on card issuer and merchant participation. Message and data charges may apply. Ability to tap or transmit loyalty and offer information varies among participating merchants. Isis, Isis Mobile Wallet, Isis Ready and the associated logos are trademarks of JVL Ventures, LLC.

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  5. How do I get the Isis Mobile Wallet and activate it on my phone?

    To download and activate the Isis Mobile Wallet on your phone:

    1. Make sure your phone is in the Verizon Wireless coverage area and can make calls and access data.
    2. Turn on your phone’s NFC.
    3. Download and install the Isis Mobile Wallet from Google Play™ or the Apple® App Storesm.
    4. Launch the Isis Mobile Wallet app.
    5. Tap the Get Started link at the bottom of the Welcome screen.
    6. View and agree to the Terms of Service and Privacy Policy. 
    7. Enter an email and password you’d like to associate with your Isis account.
    8. Create and confirm a 4-digit PIN for your Mobile Wallet.

      Note: For security reasons, you shouldn’t share your Mobile Wallet PIN.
    9. Watch the quick animation and learn how to pay with your phone while the Mobile Wallet creates your account.
    You've successfully activated the Isis Mobile Wallet.

    Note: The device cannot have an unauthorized modification (rooted or jailbroken). An Android device must have an NFC SIM card installed. iPhone must have an Isis Ready Case with a Secure Element enable Micro SD card.

    Isis Terms of Service are available at paywithisis.com. Eligibility of payment cards, loyalty cards and offers depends on card issuer and merchant participation. Message and data charges may apply. Ability to tap or transmit loyalty and offer information varies among participating merchants. Isis, Isis Mobile Wallet, Isis Ready and the associated logos are trademarks of JVL Ventures, LLC.

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  6. Where can I use the Isis Mobile Wallet to make a purchase?

    The Isis Mobile Wallet can be used anywhere contactless payments are accepted. See a list of locations on the Isis website.

    Isis Terms of Service are available at paywithisis.com. Eligibility of payment cards, loyalty cards and offers depends on card issuer and merchant participation. Message and data charges may apply. Ability to tap or transmit loyalty and offer information varies among participating merchants. Isis, Isis Mobile Wallet, Isis Ready and the associated logos are trademarks of JVL Ventures, LLC.

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  7. What is Near Field Communication (NFC), and what does it have to do with the Isis Mobile Wallet?

    NFC, or Near Field Communication, is a short range wireless technology that allows two devices to exchange information quickly and conveniently at close proximity.

    The Isis Mobile Wallet uses NFC to transmit payment card information from your phone to a contactless payment terminal.

    Isis Terms of Service are available at paywithisis.com. Eligibility of payment cards, loyalty cards and offers depends on card issuer and merchant participation. Message and data charges may apply. Ability to tap or transmit loyalty and offer information varies among participating merchants. Isis, Isis Mobile Wallet, Isis Ready and the associated logos are trademarks of JVL Ventures, LLC.

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  8. How do I know my information in the Isis Mobile Wallet is safe?

    The Isis Mobile Wallet is safer than your existing physical wallet. Your cards still have the same fraud and lost/stolen safeguards. Plus the Mobile Wallet has extra layers of protection:

    • PIN - You select a unique PIN and enter it each time you open your Mobile Wallet.
    • Remote Wallet Lock - If your phone is lost or stolen, you can freeze your entire Mobile Wallet with one phone call or web entry. That’s easier and faster than calling the issuing bank from every card in your physical wallet.
    • Secure Element - Sensitive payment information is stored on a special chip in your phone called the Secure Element. The Secure Element is isolated from your phone’s main hardware and operating system. It’s designed to allow access only to authorized programs such as the Isis Mobile Wallet.
    • Protective ID - A unique transaction ID is sent with each payment transaction, making it more difficult to counterfeit your card.
    • Personal Privacy - We believe your privacy matters. What you buy is between you and the merchants you patronize.

    Isis Terms of Service are available at paywithisis.com. Eligibility of payment cards, loyalty cards and offers depends on card issuer and merchant participation. Message and data charges may apply. Ability to tap or transmit loyalty and offer information varies among participating merchants. Isis, Isis Mobile Wallet, Isis Ready and the associated logos are trademarks of JVL Ventures, LLC.

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  9. Can I transfer my Isis Mobile Wallet to a new phone?

    In most cases, you can transfer your Isis Mobile Wallet to another Isis Ready® phone with the following steps:

    1. Transfer your NFC-SIM for supported Android phones into your new Android phone.  Note: To learn how to transfer your Isis Mobile Wallet to a new iPhone, visit our Isis Mobile Wallet for iPhone FAQ page.

    2. Download the Isis Mobile Wallet app.

    3. Sign in to the Isis Mobile Wallet with your existing username and password on your new phone.

    Isis Terms of Service are available at paywithisis.com. Eligibility of payment cards, loyalty cards and offers depends on card issuer and merchant participation. Message and data charges may apply. Ability to tap or transmit loyalty and offer information varies among participating merchants. Isis, Isis Mobile Wallet, Isis Ready and the associated logos are trademarks of JVL Ventures, LLC.

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  10. What is the Isis Mobile Wallet SmartTap®, and how do I use it?

    With SmartTap, you can make a payment, present your loyalty card or redeem an offer by tapping the payment terminal with your Smartphone. Look for the Isis SmartTap symbol on or around the payment terminal to see if this feature is available.

    When you use SmartTap, loyalty cards are automatically recognized. However, offers have to be manually selected by you first before they can be redeemed through SmartTap.

    Isis Terms of Service are available at paywithisis.com. Eligibility of payment cards, loyalty cards and offers depends on card issuer and merchant participation. Message and data charges may apply. Ability to tap or transmit loyalty and offer information varies among participating merchants. Isis, Isis Mobile Wallet, Isis Ready and the associated logos are trademarks of JVL Ventures, LLC.

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  1. Which cards can I store in my Isis Mobile Wallet?

    You can add your existing credit cards from participating banks (American Express, Chase, Wells Fargo), and charge purchases as if you were using the physical card. Or add money to your Mobile Wallet by linking a bank account, credit card or debit card to American Express Serve, A Full Service Reloadable Prepaid Account.*

    Not all card types are available yet in the Isis Mobile Wallet.

    * Certain merchant terminals may not be enabled to accept the American Express® Card in the Isis Mobile Wallet.

    Isis Terms of Service are available at paywithisis.com. Eligibility of payment cards, loyalty cards and offers depends on card issuer and merchant participation. Message and data charges may apply. Ability to tap or transmit loyalty and offer information varies among participating merchants. Isis, Isis Mobile Wallet, Isis Ready and the associated logos are trademarks of JVL Ventures, LLC.

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  2. How many cards can I add to the Isis Mobile Wallet?

    There’s no limit to the number of eligible cards you can add or use for payments with the Isis Mobile Wallet.

    Isis Terms of Service are available at paywithisis.com. Eligibility of payment cards, loyalty cards and offers depends on card issuer and merchant participation. Message and data charges may apply. Ability to tap or transmit loyalty and offer information varies among participating merchants. Isis, Isis Mobile Wallet, Isis Ready and the associated logos are trademarks of JVL Ventures, LLC.

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  3. How do I add a card to my Isis Mobile Wallet?

    To add a payment card to the Isis Wallet:

    1. Log in to the Isis Mobile Wallet.
    2. Tap Add a Card or the plus (+) button.
    3. Select a bank or card issuer website to complete the process.
    4. Visit the bank or card issuer website to complete the process.
    5. When the card appears in the Isis Mobile Wallet, it is ready to use.  Note: This process can take up to 24 hours to complete.

    Isis Terms of Service are available at paywithisis.com. Eligibility of payment cards, loyalty cards and offers depends on card issuer and merchant participation. Message and data charges may apply. Ability to tap or transmit loyalty and offer information varies among participating merchants. Isis, Isis Mobile Wallet, Isis Ready and the associated logos are trademarks of JVL Ventures, LLC.

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  4. How do I change the payment card in the Isis Mobile Wallet?

    At the top of the Isis Mobile Wallet home screen, the payment card that’s currently selected will be displayed in the payment card carousel.

    To change the payment card, swipe left or right to select a payment card. The payment card you land on will be “Ready to Pay.”

    Isis Terms of Service are available at paywithisis.com. Eligibility of payment cards, loyalty cards and offers depends on card issuer and merchant participation. Message and data charges may apply. Ability to tap or transmit loyalty and offer information varies among participating merchants. Isis, Isis Mobile Wallet, Isis Ready and the associated logos are trademarks of JVL Ventures, LLC.

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  1. How does the Isis Mobile Wallet protect my payment credentials?

    Your payment credentials are stored in a chip called the Secure Element contained within your Isis Ready Smartphone (or appropriate accessory). The Secure Element is isolated from your phone’s main operating system and hardware. It’s designed to allow access only to authorized programs, like the Isis Mobile Wallet, to initiate a transaction.

    Additionally, the Isis Mobile Wallet must be accessed by a user-selected PIN, which is another layer of protection.

    Isis Terms of Service are available at paywithisis.com. Eligibility of payment cards, loyalty cards and offers depends on card issuer and merchant participation. Message and data charges may apply. Ability to tap or transmit loyalty and offer information varies among participating merchants. Isis, Isis Mobile Wallet, Isis Ready and the associated logos are trademarks of JVL Ventures, LLC.

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  2. Does Isis know what I buy because I use the Isis Mobile Wallet?

    We believe your privacy matters. What you buy is between you and the merchants you patronize. Neither Isis nor Verizon Wireless keeps track of your purchases.

    Isis Terms of Service are available at paywithisis.com. Eligibility of payment cards, loyalty cards and offers depends on card issuer and merchant participation. Message and data charges may apply. Ability to tap or transmit loyalty and offer information varies among participating merchants. Isis, Isis Mobile Wallet, Isis Ready and the associated logos are trademarks of JVL Ventures, LLC.

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  3. Can I block Isis Mobile Wallet from lines on my account?

    The Block Isis Payment Account feature prevents payment cards from being added to Isis Mobile Wallet. At this time, only accounts that have already added this feature can block lines from adding a payment card in their Isis Mobile Wallet.

    The existing Block Isis Payment Account feature will be discontinued effective 4/1/14. Once this block is removed, Isis Ready devices on your account will have the ability to add payment cards in the Isis Mobile Wallet.

    A new system for blocking lines on Isis Mobile Wallet will be introduced on 3/3/14. Starting on that date, you can add the new Block Isis Mobile Wallet feature to your accounts in My Verizon or by calling Customer Care (1-800-922-0204).

    Please note: If the Block Isis Mobile Wallet is added to a device with an active Isis Mobile Wallet then the Isis account will be terminated and that device will no longer be able to access it. Learn more about Isis at www.verizonwireless.com/Isis.

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  1. How do I receive and redeem Isis Mobile Wallet offers?

    When searching for merchants or offers for the first time, you’ll be asked to provide your home ZIP code. You’ll then be able to see available offers and savings in one of two ways:

    • Heart your favorites - Create a list of your favorite stores and brands by "hearting" them, and any savings and offers will automatically display on that list.

    • View all offers - See everything available in the Mobile Wallet. Most recent offers are listed at the top, so you can easily see what’s new.
    To redeem an offer or discount, check the box next to it and follow the onscreen directions.

    Isis Terms of Service are available at paywithisis.com. Eligibility of payment cards, loyalty cards and offers depends on card issuer and merchant participation. Message and data charges may apply. Ability to tap or transmit loyalty and offer information varies among participating merchants. Isis, Isis Mobile Wallet, Isis Ready and the associated logos are trademarks of JVL Ventures, LLC.

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  2. How do I use loyalty cards with the Isis Mobile Wallet?

    Loyalty cards within the Isis Mobile Wallet are digital versions of your existing merchant loyalty cards. You can load loyalty cards for any participating merchant listed in the app directory. Then you can present these cards when you make a purchase.

    Isis Terms of Service are available at paywithisis.com. Eligibility of payment cards, loyalty cards and offers depends on card issuer and merchant participation. Message and data charges may apply. Ability to tap or transmit loyalty and offer information varies among participating merchants. Isis, Isis Mobile Wallet, Isis Ready and the associated logos are trademarks of JVL Ventures, LLC.

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  3. What is Clip to Isis in the Isis Mobile Wallet?

    You can use the Clip to Isis feature to send offers from participating merchants to your Isis Mobile Wallet. On the web you may see a Clip to Isis icon that lets you select an offer and have it delivered directly to your Isis Wallet. You can also use your phone to bar code scan or tap any NFC enabled ad where the Clip to Isis icon is shown.

    © 2012 JVL Ventures, LLC. All rights reserved. Isis, Isis Mobile Wallet, Isis Ready, SmartTap, Clip to Isis and the associated Isis logos are trademarks of JVL Ventures, LLC. Other third party trademarks are the property of their respective owners.

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Last Modified: February 6, 2014