Please refer to our Shipping Options Comparison page to see all available shipping options.Back to top
Shipping charges are calculated based on the shipping options you choose and the number of devices or accessories being shipped. Please refer to our Shipping Options Comparison page to see all available shipping options and charges.Back to top
We offer free 2-day shipping if you order online by 4 PM local time, Monday - Friday.*
To see all our available shipping options, please go to our Shipping Options Comparison page.
*Available for purchases placed online for delivery within the US only, excluding Alaska and Hawaii.
It depends on how long you’ve been a customer with us.
New customers -- For your security, we don’t allow new customers to Verizon Wireless to change their shipping address once an order is submitted. To change the address, you must cancel your order and submit a new order with the proper address.
Existing customers -- You can change your shipping address by calling Customer Service at (800) 922-0204 immediately after placing the order. A Customer Service Representative will connect you with the Deployment Center. If your package hasn’t already been sent out, the Deployment Center will help you update your shipping information.
Yes, we use the indirect signature requirement for our Direct Fulfillment FedEx® Express orders. This requires getting a signature in any of the following ways:
It depends on which shipping option you select. The following shipment options are available for purchases placed online within the US only, excluding Alaska and Hawaii:
After you submit your order, a confirmation / tracking number will be sent to the email address indicated in your shipping order.Back to top
Once you complete your order, you’ll receive an email that the order has been shipped. This email will include the tracking number for the order and an expected delivery date. You can check with the respective shipping carrier and track the package using the carrier’s tracking number.Back to top
Contact the shipping carrier directly if your order doesn’t arrive by the expected delivery date.Back to top
If you’re not satisfied with your purchase, you can return the product with the original sales receipt within the return period specified in our Return Policy. A restocking fee may apply.
View our Return a Device or Accessory video for more information.
There are 3 facilities we ship from:
No, unfortunately, we can’t accept a post office box for shipping purposes. Our shipper only delivers to street addresses, and using your street address is important for our Credit and Activations process, as it helps to reduce the risk of fraud.
You can use a PO Box address for billing purposes, but please provide this address after the activation process has been completed.
In-Store Pickup may not be available in all areas and for all online orders. Please refer to our In-Store Pickup FAQs for more information.Back to top