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Shipping FAQs
  1. What shipping options are available?

    Please refer to our Shipping Options Comparison page to see all available shipping options.

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  2. How are my shipping charges calculated?

    Shipping charges are calculated based on the shipping options you choose and the number of devices or accessories being shipped. Please refer to our Shipping Options Comparison page to see all available shipping options and charges.

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  3. How much does shipping cost? Do you offer free shipping?

    We offer free 2-day shipping if you order online by 4 PM local time, Monday - Friday.*

    To see all our available shipping options, please go to our Shipping Options Comparison page.

    *Available for purchases placed online for delivery within the US only, excluding Alaska and Hawaii.

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  4. Can I change my shipping address after I place my order?

    It depends on how long you’ve been a customer with us.

    New customers -- For your security, we don’t allow new customers to Verizon Wireless to change their shipping address once an order is submitted. To change the address, you must cancel your order and submit a new order with the proper address.

    Existing customers -- You can change your shipping address by calling Customer Service at (800) 922-0204 immediately after placing the order. A Customer Service Representative will connect you with the Deployment Center. If your package hasn’t already been sent out, the Deployment Center will help you update your shipping information.

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  5. Will I need to sign for a package that Verizon sends me?

    Yes, we use the indirect signature requirement for our Direct Fulfillment FedEx® Express orders. This requires getting a signature in any of the following ways:

    • From someone at the delivery address

    • From a neighbor, building manager or other person at a neighboring address

    • From the recipient through a signed FedEx door tag authorizing release of the package without anyone present

    FedEx will leave a door tag on first attempted delivery, and they’ll make two more delivery attempts. If the door hanger is signed and in plain view, the package will be left at the door. If the door hanger isn’t signed at the third and final delivery attempt, FedEx will return the package to our warehouse. The order will be returned and canceled once it’s received and processed.

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  6. How long does it take to ship something?

    It depends on which shipping option you select. The following shipment options are available for purchases placed online within the US only, excluding Alaska and Hawaii:

    • Free 2-Day Ground Shipping within the US only, excluding Alaska and Hawaii, is available when you order online Monday through Friday by 4 p.m. local time.

      • Orders placed before 4 PM, Monday - Friday will be delivered in 2 business days

    • Overnight Shipping

      • Orders placed by 4 PM local time Monday - Friday, excluding holidays, will be delivered by the next business day

      • Orders placed after 4 PM local time on Friday and before 4 PM local time on Monday will be delivered on Tuesday*

    *Subject to credit authorization, verification and inventory availability.

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  7. Where can I find my tracking number?

    After you submit your order, a confirmation / tracking number will be sent to the email address indicated in your shipping order.

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  8. How do I check the status of an order?

    Once you complete your order, you’ll receive an email that the order has been shipped. This email will include the tracking number for the order and an expected delivery date.  You can check with the respective shipping carrier and track the package using the carrier’s tracking number.

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  9. What should I do if I don’t get my order by the expected delivery date?

    Contact the shipping carrier directly if your order doesn’t arrive by the expected delivery date.

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  10. What is Verizon’s return policy?

    If you’re not satisfied with your purchase, you can return the product with the original sales receipt within the return period specified in our Return Policy. A restocking fee may apply.

    View our Return a Device or Accessory video for more information.

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  11. Where does Verizon ship from?

    There are 3 facilities we ship from:

    • Distribution Center in Memphis, TN

    • Distribution Center in Coatesville, PA

    • Centralized Returns Tech Center (CRTC) in Ft. Worth, TX for Certified Like-New Replacement and Global device orders

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  12. Can I have my shipment sent to a PO Box?

    No, unfortunately, we can’t accept a post office box for shipping purposes. Our shipper only delivers to street addresses, and using your street address is important for our Credit and Activations process, as it helps to reduce the risk of fraud.

    You can use a PO Box address for billing purposes, but please provide this address after the activation process has been completed.

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  13. Does Verizon offer In-Store Pickup for online orders?

    In-Store Pickup may not be available in all areas and for all online orders. Please refer to our In-Store Pickup FAQs for more information.

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Last Modified: September 22, 2014