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Verizon Smart Rewards FAQs
  1. What is Verizon Smart Rewards?

    Verizon Smart Rewards is a new rewards program through which you can earn points based on your account activities like using certain features of My Verizon. Verizon Smart Rewards is only available in certain areas of the country at this time.  However, we do plan to expand nationally in 2014.

    Customers that are eligible for the program have at least 10,000 points waiting for them! Earning more points is easy. Points can be redeemed on the Verizon Smart Rewards website for savings on merchandise, gift cards, travel, fun daily deals and to enter auctions, and sweepstakes.

    Note: All mobile numbers on your account can earn points, but all points will be consolidated into one total for the whole account.

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  2. Who is eligible for Verizon Smart Rewards?

    Subject to Verizon’s discretion, customers who meet the following criteria are eligible to participate in Verizon Smart Rewards:

    • Verizon Wireless customers with an account in good standing
    • At least 18 years old 
    • Residents of the U.S.(excluding the territories of Guam, Puerto Rico and the Virgin Islands) 
    • My Verizon account owners or account managers

    You may be required to enroll in Verizon Selects; view more information at vzw.com/selectsterms. View full program terms and conditions at vzw.com/rewards/terms.

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  3. Where is Verizon Smart Rewards available?

    Verizon Smart Rewards is available in the following areas at this time:

    • Arkansas
    • Ohio
    • Oklahoma
    • Oregon
    • Washington
    • Northern Idaho
    • Northern Mississippi
    • Western Tennessee

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  4. Is there a fee to participate in Verizon Smart Rewards?

    No, there’s no fee to enroll in the Verizon Smart Rewards program. You may be required to enroll in Verizon Selects before you can register for Verizon Smart Rewards.  You’ll be prompted to join during the program registration process.

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  5. How do I register for Verizon Smart Rewards?

    It’s easy for you to register for Verizon Smart Rewards. To register you have to:

    1. Go to the My Verizon home page
    2. Check if you are eligible in the Notification Center in the top right corner of the screen
    3. If you are eligible, the Notification Center will show the amount of points you’ve already earned

    NOTE: If you don’t see points information listed in the Notification Center, you are not eligible for Verizon Smart Rewards at this time.

    Click on the point notification and follow the onscreen prompts to complete the registration process.

    You have successfully registered for Verizon Smart Rewards and can start redeeming points for exclusive savings.

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  6. How do I earn more Verizon Smart Rewards points?

    Earning more points is easy—and they add up fast. You’ll keep getting points just for doing what you already do with Verizon, like paying your monthly bill or signing in to My Verizon. Plus, there are many ways to earn additional points—find a complete list on the Verizon Smart Rewards page.

    NOTE: Any line on your account can earn points and all earned points will be combined into your single Verizon Smart Rewards account total.

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  7. Where can I view my Verizon Smart Rewards points balance?

    To make it easy for you, there are several places where you can see how many points you currently have:

    • The Verizon Smart Rewards website will contain your most up-to-date points balance and any changes are instantly reflected.
    • My Verizon will display your points balance in the Notification Center, but changes may not update immediately.
    • Once you register for Verizon Smart Rewards, we'll email a monthly eStatement that will contain your current points balance along with other important program information and updates.

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  8. How do I redeem my Verizon Smart Rewards points?

    It’s easy to redeem your points. Just go to the Verizon Smart Rewards website to browse the current selection of merchandise and gift cards along with deals on dining, travel and more—choose from thousands of items. Redeem your points to enjoy exclusive savings on:

    • Gift Cards
    • Local Offers
    • Merchandise
    • Travel

    In addition, take advantage of limited-time promotions where you can save even more:

    • Sweepstakes
    • Auctions
    • Daily Deals

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  9. How will I know if I’m getting the lowest price available when redeeming my Verizon Smart Rewards points?

    If you find a retail price online that’s lower than what you paid, you’ll get your points back and a refund of the difference.

    Visit the Verizon Smart Rewards website for more details.

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  10. How long do I have to use my Verizon Smart Rewards points?

    You can redeem your points as long as you remain eligible for the program and as long as Verizon Wireless offers Verizon Smart Rewards.  In the event Verizon Wireless discontinues Verizon Smart Rewards, you will be given a reasonable period of time to redeem your accumulated points.  

    NOTE: If you cancel Verizon Wireless service, your Verizon Smart Rewards account will be suspended. However, if you renew your Verizon Wireless service within 45 days of cancelation, your Verizon Smart Rewards account will be reactivated with the accumulated points intact.

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  11. Do Verizon Smart Rewards points have monetary value?

    No, Verizon Smart Rewards points have no monetary value. However, the redemption value of one point is approximately $0.01.

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  12. Who can I contact if I have questions about my Verizon Smart Rewards account?

    You can call Verizon Smart Rewards Customer Service for help with any questions.

    Verizon Smart Rewards Customer Service
    Phone Number (toll-free)(866) 962-3713
    HoursMon – Fri: 9 AM – 9 PM ET
    Sat – Sun: 10 AM – 3 PM ET

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