Verizon Tech Coach is a service that gives you over-the-phone, personalized technical support from experts in Verizon Wireless devices and consumer electronics. Verizon Tech Coach agents can solve most issues in just one call, but if the Verizon Tech Coach agent doesn’t have the answer right away, they will call you back within 24 hours with a solution. In addition, the Verizon Tech Coach agent will make recommendations on how to optimize your device for your lifestyle.
Verizon Tech Coach also provides online tools, including chat support and a comprehensive interactive device guide, to help you learn how to optimize your device on your own.
With Verizon Tech Coach, you’ll receive personalized service from device experts who will help you with your technical device needs, including how to connect it with other products and services.
For example, a Verizon Tech Coach agent can help you:
Verizon Tech Coach provides unlimited support. Contact Verizon Tech Coach agents as often as you’d like.Back to top
Verizon Tech Coach supports your enrolled mobile device and the things that it connects to, including apps, PCs, printers, routers, TVs, cloud services, WiFi, Bluetooth® and more.Back to top
Yes, you can purchase Verizon Tech Coach at any time for $7 per month per device. If you're enrolled in Total Equipment Coverage (TEC), you can add Verizon Tech Coach for an additional $2 per month for phones and smartphones and $0.01 per month for iPhone® and tablets. Verizon Tech Coach is included for Total Mobile Protection subscribers.
To enroll in Total Mobile Protection, which includes Verizon Tech Coach, Total Equipment Coverage and Verizon Support & Protection Premium, you must enroll within 30 days of one of the following:
There are several ways to reach a Verizon Tech Coach agent:
Verizon Tech Coaches are available seven days a week from 6 AM - 11 PM local time.Back to top
Verizon Tech Coach agents are U.S.-based, certified technicians. To provide you with the best customer experience, our agents generally have one or more years of technical troubleshooting experience with mobile applications and one or more years of selling or servicing mobile devices.Back to top
To access the interactive device guide, go to verizonwireless.com/TMP.Back to top
Go to verizonwireless.com/TMP to speak to a Verizon Tech Coach agent through online chat.Back to top