A Wi-Fi network gives you a wireless connection to the Internet. Wi-Fi locations include many hotspots that are often found at restaurants, airports, hotels, coffee shops and other public places.
Wi-Fi is a trademark of the Wi-Fi Alliance for certified products based upon IEEE 802.11 standards for wireless data.
Many of our Smartphones, connected devices, tablets, netbooks and laptops are capable of connecting with Wi-Fi. Refer to your User Guide to determine your device is Wi-Fi enabled.
You can also open the wireless/network connection settings for your device to see if there’s a Wi-Fi option. If there is, your device is Wi-Fi enabled.Back to top
A hotspot is a specific area that offers Internet access for a Wi-Fi enabled device using a Wi-Fi wireless signal. Hotspots are often found at restaurants, airports, hotels, coffee shops and other public places.Back to top
Most devices will notify you when a Wi-Fi hotspot is available. Depending on your device, you may be able to connect to the Wi-Fi hotspot directly from the notification. You can also open the Wi-Fi settings on your device and select the available Wi-Fi hotspot to connect to it.Back to top
Your Wi-Fi enabled device can connect to any open Wi-Fi hotspot. It can also connect to a secure Wi-Fi hotspot if you have the password. Some commercial Wi-Fi hotspots (e.g., hotels) require a username/password and/or require you to accept an “End User License Agreement.” You can connect to any Wi-Fi hotspot, as long as you have the required usernames and passwords.Back to top
Yes. To view and connect to an available Wi-Fi hotspot, go to the Networks tab and select the available hotspot.Back to top
There are no Verizon Wireless charges for data usage while you’re connected to a Wi-Fi hotspot. However, you may have to pay a fee to the Wi-Fi hotspot provider in order to connect to the hotspot.
The data you use while connected to a Wi-Fi hotspot won’t be subtracted from the data allowance associated with your plan.
Wi-Fi signal strength may vary by hotspot location and can be affected by many factors, including:
Some hotspots may not always provide the minimum download speeds or bandwidth required for all Internet activities. Some Internet activities, like watching streaming video, require faster speeds than others, like checking email. The connection speed and available bandwidth may vary between hotspots.
Learn more about connection speeds
Yes, you can establish a VPN connection while using Wi-Fi at most hotspots. Contact your IT administrator for further assistance.Back to top
Many enterprise VPNs require that your network connection doesn’t change locations or IP addresses for security. For any questions, concerns or assistance with your company’s VPN, please contact your IT administrator or help desk.Back to top
Home and business Wi-Fi hotspots can easily be secured to prevent unauthorized user access. However, public Wi-Fi hotspots generally don’t include security, like over-the-air encryption, to protect your data from other users.
Because of this, we recommend that you always use a firewall on your computer and have current anti-virus software to protect your computer from possible infection or attack.
Note: Risks can be associated with connecting to the public Internet. You’re responsible for taking all necessary steps to protect your computer and personal information. Use of up-to-date antivirus, firewall and VPN software are recommended to protect your information.
In most circumstances, you’ll be able to use your current security software. For further support, contact your security software provider directly.Back to top
The Wi-Fi locations in the Wi-Fi Locations tab have been discontinued. If you’re able to view locations under the Wi-Fi Locations tab, please download an update for VZAccess Manager at vzam.net/download. If you’re using a company-issued device, contact your IT administrator or help desk.Back to top