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Backup Assistant℠ FAQs
  1. What is Backup Assistant℠ and why would I want it?

    Backup Assistant℠ is a wireless service that saves a copy of your device's address book to a secure website. If your device is lost, stolen, damaged or replaced, Backup Assistant℠ restores your saved address book to a new device wirelessly.

    Schedule daily automatic backups or manually back up your address book at your convenience! Login to your web account and get full access to your address book. You can view, print, add, delete and edit contacts. Changes are sent to your device with one click.

    For more information on using Backup Assistant℠ refer to the How to Use Guide: Backup Assistant℠.

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  2. How do I get Backup Assistant℠?

    To get Backup Assistant℠, you need to download it to your Get It Now® or Media Center-enabled device. Refer to the How to Use Guide: Backup Assistant℠ for instructions on downloading Backup Assistant℠.

    For more information, visit the Backup Assistant℠ website.

    Business Customers: The Backup Assistant℠ website link will take you to Media Center where you will need to sign in; this is not your My Business Account or Verizon Enterprise Center login. If you are not already registered for Media Center, you will need to click on the “Register” link below the “Sign In” button, and follow the prompts. If you are unable to register, contact your company’s Wireless Program Manager. Please note that not all companies enable access to the applications in Media Center.

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  3. How much does Backup Assistant℠ cost?

    Backup Assistant℠ is now included with your Verizon Wireless service. There are no subscription fees for the service.*

    *Downloading Backup Assistant℠ will require approximately 1 MB of data; standard data charges may apply.

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  4. Which handsets offer Backup Assistant℠?

    To see if Backup Assistant℠ is available for your device, make sure you are signed in to My Verizon and go to the Backup Assistant℠ Media Store page.

    You may also refer to the How to Use Guide: Backup Assistant℠ to see if your device is compatible.

    Business Customers: The Backup Assistant℠ website link will take you to Media Center where you will need to sign in; this is not your My Business Account or Verizon Enterprise Center login. If you are not already registered for Media Center, you will need to click on the “Register” link below the “Sign In” button, and follow the prompts. If you are unable to register, contact your company’s Wireless Program Manager. Please note that not all companies enable access to the applications in Media Center.

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  5. What if Backup Assistant℠ doesn't support my device?

    If your device is not compatible with Backup Assistant℠, refer to our Contact Transfer Wizard to learn how to transfer contacts to your new device.

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  6. Can I use Backup Assistant℠ with more than one device?

    No. Your Backup Assistant℠ account can be associated with only one device at a time.

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  7. How can I find instructions on transferring contacts for a specific device?

    For instructions on transferring contacts for your specific device, refer to our Contact Transfer Wizard.

    You may also find helpful information about Backup Assistant℠ on our Community Support Forum.

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  8. How do I backup my address book with Backup Assistant℠?

    When you download Backup Assistant℠, you will be guided through a simple series of steps that will create an account for you and back up your address book for the first time.

    Backup Assistant℠ will safely back up any subsequent changes to your address book, either automatically, at a schedule that you set, or manually.

    Refer to the How to Use Guide: Backup Assistant℠ for instructions on how to backup your address book.

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  9. During setup, why does Backup Assistant℠ show a different number than the phone number I use for my mobile device?

    Your device actually has two numbers with which it is associated: the Mobile Internal Number (MIN) and the Mobile Directory Number (MDN). Backup Assistant℠ should only use the MDN for the service to perform correctly. In most cases these numbers are identical, but if they differ you should answer "No" when Backup Assistant℠ shows you the incorrect number during the number verification process. A SMS message will be sent your device to identify the correct number. When your correct number is shown, select "Yes" to continue the installation. Standard text messaging rates apply.

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  10. How do I change the schedule of my automatic backups in Backup Assistant℠?

    For detailed instructions on changing the schedule of automatic backups refer to the “Backup Contacts” section of the How to Use Guide: Backup Assistant℠.

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  11. How do I start a backup with Backup Assistant℠?

    To start a backup of your device's address book from your device:

    1. Open Backup Assistant℠ on your device.
    2. From the main screen, press "Backup Now." If there are no changes to your device's address book, then no backup will be needed.
    To start a backup online from the Backup Assistant℠ website:

    1. Sign in to the Backup Assistant℠ website.
    2. Press the "Sync" button.

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  12. How do I restore my address book to my new device using Backup Assistant℠?

    If you have used Backup Assistant℠ to backup your address book in the past, and your new device is compatible with Backup Assistant℠, you will be able to restore your address book to a new device. For detailed instructions on restoring contacts to your new device, refer to the Restore Contacts” section of the How to Use Guide: Backup Assistant℠. Backup Assistant℠ will guide you through a few simple steps to restore your address book.

    For more information, visit the Backup Assistant℠ website.

    Business Customers: The Backup Assistant℠ website link will take you to Media Center where you will need to sign in; this is not your My Business Account or Verizon Enterprise Center login. If you are not already registered for Media Center, you will need to click on the “Register” link below the “Sign In” button, and follow the prompts. If you are unable to register, contact your company’s Wireless Program Manager. Please note that not all companies enable access to the applications in Media Center.

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  13. What does "Pending" mean within Backup Assistant℠?

    On the main screen of Backup Assistant℠ on your device, there is a red number under "Pending." This number indicates the total number of changes that you have made to your address book since the last backup. If the number is 0, your address book is completely backed up.

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  14. What does "Backed up" mean within Backup Assistant℠?

    On the main screen of Backup Assistant℠ on your device, there is a green number under "Backed up." This number indicates the total number of contact entries that are safely backed up in your account.

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  15. What is “Last Backup” within Backup Assistant℠?

    “Last Backup” appears on the Backup Assistant℠ website main screen. This tells you how many days it has been since the last successful backup. If there are items pending, you should select "Backup Now" to manually back up pending changes.

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  16. I accidentally deleted a number from my address book. Can I use Backup Assistant℠ to get it back?

    Yes, you can restore deleted contacts with Backup Assistant℠. For detailed instructions on restoring deleted contacts, refer to the “Restoring Deleted Contacts” section of the How to Use Guide: Backup Assistant℠.

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  17. Can I access my contact data from a computer using Backup Assistant℠?

    Yes, you can access and manage your phone's contacts at the Backup Assistant℠ website. There, you can view, add, edit, import, delete, print and export contacts.

    For more information, refer to the Manage Contacts Online” section of the How to Use Guide: Backup Assistant℠.

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  18. What information do I need to sign in to the Backup Assistant℠ website?

    All you need is your My Verizon/Media Center User ID and Password. Note: You must sign in using the User ID associated with your own mobile number in order to manage and view your contacts online.

    If you don’t have a My Verizon/Media Center ID, you can register at the Backup Assistant℠ website.

    Business Customers: Your Media Center login is not your My Business Account or Verizon Enterprise Center login. If you are not already registered for Media Center, you will need to click on the “Register” link below the “Sign In” button, and follow the prompts. If you are unable to register, contact your company’s Wireless Program Manager. Please note that not all companies enable access to the applications in Media Center.

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  19. How do I print out all the contacts in my device's address book using Backup Assistant℠?

    For detailed instructions on printing contacts, refer to the Print Contact Information” section of the How to Use Guide: Backup Assistant℠.

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  20. How do I create a new contact from my Backup Assistant℠ web account?

    For detailed instructions on creating a new contact from the Backup Assistant℠ website, refer to the Add a New Contact” section of the How to Use Guide: Backup Assistant℠.

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  21. How do I import contacts from my Backup Assistant℠ web account?

    For detailed instructions on importing contacts from the Backup Assistant℠ website, refer to the Import Contacts” section of the How to Use Guide: Backup Assistant℠.

    Note: Contact import is intended to populate an empty address book. Importing contacts to an existing address book may result in duplicates.

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  22. How do I add a photo to a contact from my Backup Assistant℠ web account?

    For detailed instructions on adding a photo to a contact from the Backup Assistant℠ website, refer to the Add a Photo to Contacts” section of the How to Use Guide: Backup Assistant℠.

    Note: Some devices do not support syncing contact images. Only pictures in the .JPG, .GIF or .PNG file format are supported.

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  23. How do I delete a contact from my Backup Assistant℠ web account?

    For detailed instructions on deleting contacts from the Backup Assistant℠ website, refer to the Delete Contacts” section of the How to Use Guide: Backup Assistant℠.

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  24. How do I manage trash from my Backup Assistant℠ web account?

    For detailed instructions on managing the “Trash” tab from the Backup Assistant℠ website, refer to the Restore Deleted Contacts or Permanently Delete Contacts sections of the How to Use Guide: Backup Assistant℠.

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  25. What is a Mobile Group within Backup Assistant℠?

    A Mobile Group is a convenient way to organize and communicate with wireless contacts through the Backup Assistant℠ website.

    Note: Mobile Groups you create will not sync to or appear on your device.

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  26. How do I manage Mobile Groups from my Backup Assistant℠ web account?

    From your Backup Assistant℠ web address book, go to Mobile Groups on the right side of your screen. With Mobile Groups you can do the following:

    • Add a new Mobile Group
    • Add contacts to a Mobile Group
    • Remove contacts from a Mobile Group
    • View contacts in a Mobile Group
    • Rename the Mobile Group
    • Delete the Mobile Group
    For detailed instructions on managing Mobile Groups refer to the Manage Mobile Groups” section of the How to Use Guide: Backup Assistant℠.

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  27. What is the "Sync" button on my Backup Assistant℠ web account?

    The “Sync” button allows you to synchronize your web address book changes with your mobile device's address book. The “Sync” button appears in the right side of your screen. When you select “Sync,” Backup Assistant℠ will wake up your device and synchronize with your address book. This ensures that your device has the latest contact information.

    Note: Your device cannot be on a voice call when the updates are pushed to it.

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  28. How do I export contacts from my Backup Assistant℠ web account?

    For detailed instructions on exporting contacts from the Backup Assistant℠ website, refer to the Export Contacts” section of the How to Use Guide: Backup Assistant℠

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  29. Can I use Backup Assistant℠ to transfer my address book to another phone?

    Yes, as long as both devices are compatible with Backup Assistant℠. To determine if your current or new device is compatible, refer to the How to Use Guide: Backup Assistant℠.

    Backup Assistant℠ makes it easy to transfer your address book from your current device to a new device. Follow these simple steps:

    To transfer your contacts from your current device:

    For detailed instructions on installing and setting up Backup Assistant℠ on your device, refer to the Install / Set Up Backup Assistant℠” section of the How to Use Guide: Backup Assistant℠.

    To restore your contacts to your new or replacement device:

    For detailed instructions on restoring your contacts to your new device with Backup Assistant℠, refer to the Restore Contacts” section of the How to Use Guide: Backup Assistant℠.

    When transferring your data from one device type to another, it is important to know that some data may not be transferred to the new device if the new device does not support the same data fields as the first device. It is important to sign into your Backup Assistant℠ web account to view your data and compare it with the data on your new device.

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  30. I just received my replacement phone from Verizon. Will Backup Assistant℠ restore the address book from my previous phone to my new phone?

    Yes. Backup Assistant℠ will restore your address book as long as you had already installed Backup Assistant℠ to your previous device and your wireless number has not changed. Without a previously backed up address book in your personal vault, there is nothing to restore to your replacement device.

    If you have used Backup Assistant℠ to back up your address book in the past, you will be able to restore your address book to your new device. To restore, start by downloading Backup Assistant℠ from Get It Now® or the Media Center on your device Backup Assistant℠ will guide you through a few simple steps to restore your address book.

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  31. How do I transfer contacts from my device?

    For instructions on transferring contacts from your specific device, refer to our Contact Transfer Wizard.

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