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Global Phone FAQs
  1. What is Global Phone Service?

    With Global Phone Service, you use one phone to make and receive calls whether you're in the US or traveling to more than 220 countries. For more information including coverage and pricing see our Global Services page.

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  2. What is a Global Phone?

    A Global Phone is built with both CDMA and one or more of the following technologies: Dual Band GSM, Quad Band GSM, or UMTS capabilities. To see the most recent addition of Global-capable devices built with this technology in the Verizon Wireless line-up please refer to the Global Phones section of our Global Services page.

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  3. What if I'm traveling to a CDMA location?

    Verizon Wireless Phones are CDMA capable. That means you can take any Verizon Wireless device to more than 40 countries including Mexico, Canada, Israel, India and China. To find out if you are going to a destination abroad that offers CDMA Service, please visit our Global Services page.

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  4. Are there any equipment or service requirements for Global Phone?

    Simply purchase a Global Ready™ Phone with a pre-installed SIM Card, and add International Service to your calling plan and we will provide you with a Global Literature Kit to assist you with making and receiving calls while traveling outside of the United States. You may need International Eligibility to roam in many countries. Please dial (800) 922-0204 or contact a Verizon Wireless representative for details.

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  5. I did not receive the Global Support Pack with the SIM Card and support materials in it when I purchased my phone that did not include a pre-Installed SIM Card. What should I do?

    Please call Customer Service at (800) 922-0204 or dial 611 from your Verizon Wireless device. They will put you in contact with our Global Support Team who can assist you with getting your device properly set up prior to your trip abroad.

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  6. What are the rates for calls made and received while traveling internationally?

    Visit our Global Services page for a complete list of rates and country availability. You will also find coverage maps for most countries.

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  7. What is the dialing pattern while traveling internationally?

    First determine if you will be traveling to a destination with a GSM network or CDMA network by visiting the Global Services page of the website.

    You can also determine what type of network (GSM or CDMA) you are connecting to by checking the upper right-hand corner of your phone's main display. You will see a GSM, GPRS, EV-DO or 1X icon. If you are not familiar with your phone’s display, or need assistance finding this icon please refer to our Phones & Devices Support page.

    Second, you will need to make sure your phone is in the correct mode for the network you are trying to connect to. To learn how to check or change the mode (Global, CDMA, or GSM are available) of your phone, please visit Phones & Devices Support or refer to the device's User Guide.

    Calling when traveling internationally while in GSM or UMTS mode: You can tell that you are connecting to a GSM or UMTS network by a GSM or GPRS icon in the upper right-hand corner of the display.

    1. In standby mode, press and hold "0" to display the "+" symbol. (The "+" symbol automatically inserts the exit code for the country from which you are calling.)
    2. Enter the country code of the person you are calling ("1" for the US).
    3. Enter the area code/city code, followed by the number of the person you are calling.

    Figure 1: Sample dialing pattern for international calls to the United Kingdom while abroad in a GSM location.



    Figure 2: Sample dialing pattern for international calls to the United States while abroad in a GSM location.



    Calling internationally while in CDMA mode: You can tell that you are connecting to a CDMA network by a CDMA 1X or 1XEV icon in the upper right-hand corner of the display.

    1. Enter the exit code for the country from which you are calling.
    2. Enter the country code of the person you are calling ("1" for the US).
    3. Enter the area code/city code, followed by the number of the person you are calling.

    Figure 3: Sample dialing pattern for international calls to the United Kingdom while in a CDMA location.



    For additional assistance, please refer the Country Codes list.

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  8. How do I change my Global Ready™ Phone to GSM mode?

    Please refer to your phone’s user guide for details. Or, please visit our online User Guides for assistance with your phone’s functionality.

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  9. How do I access Voice Mail while traveling internationally?

    If you are roaming with your Verizon Wireless Global Phone, you can check your Voice Mail by dialing your Verizon Wireless phone number in international format (+1 then your 10-digit number when in GSM mode). Then interrupt your greeting by pressing # and follow the prompts to navigate through your voice mailbox.

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  10. Will my features be available while traveling internationally?

    Features are subject to local capabilities and may not be available while roaming internationally.

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  11. How long does it typically take for Global Phone charges to show on my bill?

    It could take up to 60 days for the charges to appear on the bill.

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  12. If I have technical problems while traveling, how do I get assistance?

    From your phone, if you are traveling outside the United States in GSM mode please dial (+)1-908-559-4899. In CDMA mode, dial the exit code for the country you are in followed by (908) 559-4899. This is a toll-free call.

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Last Modified: June 3, 2014