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Global Roaming FAQs
  1. Can I roam outside the US with my device?

    It depends on what type of device you have. We offer two types of global devices:

    • Non-global ready (CDMA only) phones: This phone is designed to run on the network technology available in the US and more than 30 other countries (primarily in North America, the Caribbean and some Asian countries). However, it’s not designed to roam in the majority of international countries.
    • Global Ready™ devices: This type of device can be used in the US as well as in more than 220 other countries. It's built with one or more of the following technologies in addition to CDMA:

    Visit our Global Phones and Devices shopping page.

    To determine if your phone will work in a specific country, and to find out more about coverage and pricing information, visit our Trip Planner.

    Note: 4G LTE devices will fall back to 3G/2G speeds when roaming globally.

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  2. Can I use my phone in Canada and Mexico?

    Although CDMA coverage is available in many areas in Canada and Mexico, for best performance and coverage we recommend a 4G Quad Band UMTS Global Ready device.

    • 4G Global Ready devices will automatically select GSM while in Canada and Mexico.
    • For 3G Global Ready devices, you will need to manually select GSM through the settings on your device. 
    • Non Global Ready (CDMA only) devices may have limited coverage and slower speeds.

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  3. Can I use a Verizon Wireless prepaid phone when I travel outside the US?

    Prepaid phones have limited roaming capability. Visit the Prepaid International Roaming page for prepaid-specific roaming information.

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  4. Where can I view my coverage for my travel destination?

    Your coverage may vary by device. Visit our Trip Planner for device specific coverage maps.

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  5. Can I roam with my LTE-only data device?

    Yes, you can use your LTE-only data device on public Wi-Fi networks just as you can in the US.

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  6. What are Global Services?

    With Global Services, you use the same phone to make and receive calls, whether you're in the US or traveling to more than 220 countries.

    For more information, including coverage and pricing, visit our Global Services page.

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  7. What are International Services?

    International Services let you call or send messages to other countries from the US.  For more information on calling rates, visit our International Long Distance pricing page.  For more information on messaging rates, visit our International Messages pricing page.  

    Note: With The MORE Everything Plan, International Messaging is included at no additional charge. Visit The MORE Everything page for more information.

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  8. How do I get my Global Ready smartphone ready to roam outside the US?

    In order to use your device outside the US, you need to add a Global Services feature to your account and be a customer with 90 days of good account standing.

    Before traveling with your Global Ready device, visit the My Global Device & Services page to change your global plan and settings. On this page, you can also check out our Trip Planner to determine if your device will work in the country to which you’re traveling and provide rates and dialing information for the country you’ll be in.

    Note: If you have a 4G device, to help ensure your Global Services eligibility, update your device’s software when you receive a notification that a new software update is available.

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  9. How do I add Global Services to my device?

    To add Global Services, go to the Change Plan page in My Verizon. Then:

    1. Select the International and Global tab.
    2. Scroll down to Global Services and select your plan by clicking on the appropriate box.
    3. Click Continue on the right side of the page.
    4. Select the date you’d like the change to go into effect, and click Next.
    5. Review the changes to your account to ensure they are accurate, and click Submit Changes.
    You’ve successfully added Global Services to your account.

    Note: No changes to your 4G LTE SIM card are needed.

    Visit our Global Services Plans and Pricing page for more information on available Global Services options.
    If you are a business customer, visit My Business to add the Global feature.

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  10. How do I get my non-Global Ready (CDMA-only) phone ready to use outside the US?

    Before traveling with your non-global ready (CDMA only) device:

    1. Visit our Trip Planner to determine if your device will work in the country to which you’re traveling. The Trip Planner will also provide rates and dialing information for the country you’ll be in.
    2. Call *611 from your mobile phone or (800) 922-0204 to check your international eligibility and add Global Services.

    Note: In order to use your device outside the US, you must be a customer with 90 days of service in good standing. Non-Global Ready devices won’t be able to add Global Services in My Verizon.

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  11. How long does it typically take for global charges to appear on my bill?

    It could take up to 60 days for the charges to appear on your bill.

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  12. What are the rates for calls made and received while traveling outside the US?

    For coverage and rate information, visit our Trip Planner.

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  13. Can I use my mobile phone to make and receive calls while on board a cruise ship?

    Yes, you can use your phone to make and receive calls while traveling on select cruise lines. For service availability and rate information, see the Cruise Ship Rates section on our Global Services Plans and Pricing page.

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  14. Will my features, emails and apps (that use data) be available while traveling outside the US?

    Features, emails and apps are subject to local capabilities and may not be available while roaming internationally.  For more information on how to manage these features, check our data tips.

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  15. What devices support global data?

    Visit our Global Device page to view a list of Global Ready devices. Besides phones, there are a variety of other global data devices, such as tablets, Mobile Hotspots/Jetpacks and USB Modems.

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  16. Where can I use global data while traveling outside the US?

    We currently support data use in more than 205 countries, including 175 with 3G coverage. Visit our Trip Planner to see if you’ll be able to use global data where you’re traveling.

    Using Global Data can be expensive if you’re paying as you go. We offer a Global Data Plan that can significantly reduce costs in the 120 countries covered by it. Visit our Plans and Pricing page for more information.

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  17. Can I unlock my Global Ready device while traveling overseas to use local service?

    Postpay Unlocking Policy:

    • We do not lock most phones or tablets that are activated with our standard service, either during or after the term of your service contract or Edge installment sales agreement.
    • We do not lock our 4G LTE devices, and no code is needed to program them for use with another carrier.
    • We do not lock our 3G devices, other than our Global Ready 3G phones, and the simple code to program such 3G devices for use with another carrier is either “000000” or “123456.” If the user guide for your device does not provide instructions to access the programming menu, you can contact us at *611 from your Verizon Wireless phone, or (800)922-0204, for assistance.
    • The SIM cards used in our 3G Global Ready phones are locked. By the end of January, 2015, we will unlock those SIM cards at your request once you have fulfilled the term of your service contract or Edge installment sales agreement and your balance is current.

    Prepaid Device Unlocking Policy:
    • We do not lock our Prepaid devices, other than our Phone-in-the-Box Prepaid phones, and the simple code to program such Prepaid devices for use with another carrier is either “000000” or “123456.” If the user guide for your device does not provide instructions to access the programming menu, you can contact us at *611 from your Verizon Wireless phone, or (888)294-6804, for assistance.
    • Our Prepaid Phone-in-the-Box phones are restricted for use with our Prepaid service for six months after activation, and are locked to the Verizon Wireless network for 12 months after activation. After six months, the restriction to our Prepaid service is automatically removed. After 12 months, you can contact us at *611 from your Verizon Wireless Prepaid phone, or (888)294-6804, and we will provide you with the programming code so that you can unlock your phone. If the user guide for your phone does not provide instructions to access the programming menu, we can help you with that as well.

    Unlocking policy for Deployed Military Personnel:


    If you are a Verizon Wireless customer in good standing who is in the military and you are deployed, we will unlock your device, if necessary.

    Postpay Devices
    • We do not lock our 4G LTE devices, and no code is needed to program them for use with another carrier.
    • We do not lock our 3G devices, other than our Global Ready 3G phones, and the simple code to program such 3G devices for use with another carrier is either “000000” or “123456.” If the user guide for your device does not provide instructions to access the programming menu, you can contact us at *611 from your Verizon Wireless phone, or (800)922-0204, for assistance.
    • The SIM cards used in our 3G Global Ready phones are locked. We will unlock the SIM card for you if you provide us with information from your military/blanket orders.

    Prepaid Devices
    • We do not lock our Prepaid devices, other than our Phone-in-the-Box Prepaid phones, and the simple code to program such Prepaid devices for use with another carrier is either “000000” or “123456.” If the user guide for your device does not provide instructions to access the programming menu, you can contact us at *611 from your Verizon Wireless phone, or (888)294-6804, for assistance.
    • Our Prepaid Phone-in-the-Box phones are restricted for use with our Prepaid service for six months after activation, and are locked to the Verizon Wireless network for 12 months after activation. We will remove the restriction and unlock the device if you provide us with information from your military/blanket orders

    Notes:

    When using a local SIM card, you’ll be using a different (local) number. We can’t troubleshoot network issues when a local SIM card is being used.

    SIM cards come in different sizes. Be sure to find the proper SIM card size before inserting into your device.

    Remember, if you use a local SIM card/service, you’re receiving service from the carrier that supplied the SIM card and not from Verizon Wireless. Therefore, you’ll be billed by the carrier supplying your service and not Verizon Wireless.

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  18. How do I make a call while traveling internationally?

    Dialing patterns vary by country. You can access the dialing pattern for different countries by using our Trip Planner or by visiting our Rates by Country page.

    When arriving in your destination, you’ll receive a free welcome text message from Verizon Wireless with information about calling, messaging and data use for that country.

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  19. Do I need to change any device settings to connect globally with my Global Phone or global data device?

    It depends on your device. Some devices set global roaming off by default. See your User Guide for instructions to turn global roaming on.

    If your device’s default is global roaming on, your device to automatically chooses a global network when you’re roaming abroad. 

    In the countries listed below, you may have to manually choose a global network to use global data on your device, depending upon the availability of voice/data in the network that you’re connected to. Please refer to your phone’s User Guide for details on how to manually choose the network mode.

    • Bangladesh
    • Belize
    • Indonesia
    • Macau
    • Taiwan
    • Venezuela
    • Yemen

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  20. How do I access Voice Mail while traveling internationally?

    To access your Voice Mail, follow the steps below:

    1. Dial your Verizon Wireless phone number in international format (+1 and then your 10-digit number).
    2. Interrupt your greeting by pressing # and follow the prompts to navigate through your voice mailbox.

    Note: You’ll need to use the International Dialing Instructions format for dialing back to the US from the country you’re in.

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  21. If I have a technical problem while traveling, how do I get assistance?

    Call the Global Support Team to get assistance while traveling:

    Inside the United States: (800) 711-8300.

    Outside the United States: Dial the exit code for the country you’re in, and then dial (908) 559-4899.

    If your device is lost, stolen or broken or you experience a device issue while you are traveling outside the US, please use the following Global Support Calling Card from a landline.


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Last Modified: July 30, 2014