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Global Data FAQs
  1. What devices support Global Data?

    Please visit our Online Store to select from our wide range of Global Capable devices for your Global Data needs.

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  2. How many countries can I travel to and use data on my device?

    We currently support over 200 countries, more than 125 with 3G. There are over 80 countries covered in the Caribbean & Europe Global Data Plan with your allowance. Please visit here for coverage information. 

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  3. If I have a technical problem while traveling how do I get assistance?

    Simply call the Global Services Technical Support Team:

    • Inside the United States: (800) 922-0204.
    • Outside of the United States: Please dial the appropriate exit code for the country you are in and then (908) 559-4899.

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  4. What do I need to do to make sure I have everything set up to use my Global device before I travel abroad?

    Simply purchase a Global Capable device and select one of our Global Data options that best fits your travel needs. All of our Global Capable devices in our current line-up come with a pre-installed SIM card to access GSM and UMTS Networks while outside of the United States. You can also access data in many CDMA countries with your CDMA device. 

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  5. Should I set up my Global Data prior to my travel abroad?

    If you intend to use email on your Smartphone while abroad, we recommend you set it up prior to traveling to ensure you are able to send and receive email before you leave. Please call Customer Service at (800) 922-0204 or dial *611 from your Verizon Wireless Device.  

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  6. Do I need to change any device settings in order to connect globally through Global Data?

    Some devices may require global roaming to be enabled before Global Data can be used. Please reference your User Guide or check here for details.

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