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Global Roaming FAQs
  1. Can I roam globally with my device?

    It depends on what type of device you have. There are two types of devices we offer.

    • Non-global ready (CDMA only) phone: This phone is designed to run on the network technology available in the US and more than 35 other countries (primarily in North America, the Caribbean and some Asian countries). It’s not designed to roam in the majority of international countries.
    • Global Ready™ device: This type of device can be used in the US as well as in more than 220 other countries. It's built with one or more of the following technologies in addition to CDMA and/or 4G LTE:

      1. Dual Band GSM
      2. Quad Band GSM
      3. UMTS capabilities

    Visit our Global Phones and Devices shopping page.

    To determine if your phone will work in a specific country and to find out more about coverage and pricing information, visit our Trip Planner.

    Note: 4G LTE devices will fall back to 3G/2G speeds when roaming globally.

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  2. What are Global Services?

    With Global Services, you use the same phone to make and receive calls, whether you're in the US or traveling to more than 220 countries.

    For more information, including coverage and pricing, visit our Global Services page.

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  3. How do I know if my phone is Global ready?

    You can use our Global Ready tool in My Verizon Mobile to find out if your device and account are set up for global travel.

    1. Sign in to My Verizon Mobile
    2. Tap Device
    3. Tap Global Ready Check

      Follow the prompts to see if your device and account are eligible to use available services in the location you're visiting.

    If your device or features aren’t global ready, you can visit My Verizon to see if you’re eligible for an upgrade, or to add global features to your account.

    There’s one more option if your device isn’t global ready or you aren’t eligible to upgrade. The Global Travel program can help for trips of 21 days or less. Visit our Global Travel Program page for more information on how it works.

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  4. How do I get my Global Ready™ smartphone ready to roam globally?

    Before traveling with your Global Ready device:

    1. Visit our Trip Planner to determine if your device will work in the country to which you’re traveling. The Trip Planner will also provide rates and dialing information for the country you’ll be in.

    2. Get international eligibility verification* by going to the My Verizon Global Features page and clicking check eligibility to verify that your phone is compatible with Global Services.

    3. If you have a 4G device, update your device’s software when you receive a notification that a new software update is available.

    4. Add Global Services to your device if you haven’t already. Visit our Global Services Plans and Pricing page for more information. To add Global Services:

      1. Go to the My Verizon Global Features page.
      2. Click Add next to the Global Services plan you would like to add to your account.
      3. Click Next at the bottom of the page.
      4. Select the date when you’d like the change to go into effect and click Next.
      5. Review the changes to your account to ensure they are accurate, and click Submit.

      You’ve successfully added Global Services to your account.

    Note: No changes to your 4G LTE SIM card are needed.

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  5. How do I get my non-global ready (CDMA-only) phone ready to use outside the US?

    Before traveling with your non-global ready (CDMA only) device:

    1. Visit our Trip Planner to determine if your device will work in the country to which you’re traveling. The Trip Planner will also provide rates and dialing information for the country you’ll be in.
    2. Call *611 from your mobile phone or (800) 922-0204 to check your international eligibility and add Global Services. 

    Notes:

    • If you're traveling to a country that follows the North American dialing pattern, you don’t need to add Global Services.
    • Non-global ready devices can’t add Global Services in My Verizon.

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  6. What are the rates for calls made and received while traveling internationally?

    Visit our Trip Planner for coverage and rate information.

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  7. Can I use my mobile phone to make and receive calls while on board a cruise ship?

    You can use your phone to make and receive calls while traveling on select cruise lines. For service availability and rate information, see the Cruise Ship Rates section on our Global Services Plans and Pricing page.

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  8. Will my features and apps be available while traveling internationally?

    Features and apps are subject to local capabilities and may not be available while roaming internationally.

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  9. What devices support global data?

    Visit our Online Store or our Global Device page to view a list of Global Ready™ devices. Besides phones, there are a variety of other global data devices, such as tablets, Mobile Hotspots / Jetpacks™ and USB Modems.

    With Global Data Service, you can use one device whether you’re in the US or traveling to more than 205 countries with over 165 offering 3G speeds. 

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  10. Where can I use Global Data while traveling internationally?

    We currently support more than 205 countries, including more than 165 with 3G coverage. Visit our Trip Planner to see if you’ll be able to use Global Data where you’re traveling.

    Using Global Data can be expensive if you’re paying as you go. We offer a Global Data Plan that can significantly reduce costs in the 120 countries covered by it. Visit our Global Support page for more information.

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  11. How long does it typically take for global charges to appear on my bill?

    It could take up to 60 days for the charges to appear on your bill.

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  12. Can I unlock my Global Ready™ device while traveling overseas to use local service?

    Yes, you can unlock your device to use local service. The steps required to unlock your device vary by the type of device you have:

    • 4G Global Ready devices - 4G Global Ready devices are unlocked by default. You don't need to do anything to unlock it.
    • 3G Global Ready devices - If you have a 3G device, call Customer Service at *611 from your mobile phone or (800) 922-0204. For the unlock request to be processed, you must have an active Verizon Wireless account for at least 60 days in good standing.

    Notes:

    • When using a local SIM card, you’ll be using a different (local) number. We can’t troubleshoot network issues when a local SIM card is being used. 
    • SIM cards come in different sizes. Be sure to find the proper SIM card size before inserting into your device.
    • Remember, if you use a local SIM card/service, you’re receiving service from the carrier that supplied the SIM card and not from Verizon Wireless. Therefore, you’ll be billed by the carrier supplying your service and not Verizon Wireless.

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  1. How do I make a call while traveling internationally?

    Dialing patterns vary by country. You can access the dialing pattern for different countries by using our Trip Planner or by visiting our Rates by Country page.

    When arriving in your destination, you’ll receive a Welcome text message with information about calling, messaging and data use for that country.

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  2. Do I need to change any device settings to connect globally with my Global Phone or Global Data Device?

    It depends on your device. Some devices set global roaming off by default. See your User Guide for instructions to turn global roaming on.

    If your device’s default is global roaming on, your device to automatically chooses a global network when you’re roaming abroad. 

    In the countries listed below, you may have to manually choose a global network to use Global Data on your device. This depends upon the availability of voice/data in the network that you’re connected to. Please refer to your User Guide for details on how to manually choose the network mode.

    • Bangladesh
    • Belize
    • British Virgin Islands
    • Ecuador
    • Hong Kong
    • Indonesia
    • Macau
    • Philippines
    • Taiwan
    • Ukraine
    • Venezuela
    • Yemen
     

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  3. How do I access Voice Mail while traveling internationally?

    Global Ready™ phone (GSM mode) - If you’re roaming with your Global Ready phone in GSM mode, you can check your Voice Mail through these steps:

    1. Dial your Verizon Wireless phone number in international format (+1 and then your 10-digit number).
    2. Interrupt your greeting by pressing # and follow the prompts to navigate through your voice mailbox.


    Non-Global Ready Phone (CDMA-only mode) - If you’re roaming with your phone in CDMA mode, you can check your Voice Mail through these steps:

    1. Dial your mobile number.
    2. Press the # key to interrupt your greeting and follow the prompts to navigate through your voice mailbox.

    Note: You’ll need to use the International Dialing Instructions format for dialing back to the US from the country you’re in.

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  4. If I have a technical problem while traveling, how do I get assistance?

    Call the Global Support Team to get assistance while traveling:

    • Inside the United States: (800) 922-0204.

    • Outside the United States: Dial the exit code for the country you’re in, and then dial (908) 559-4899.

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Last Modified: April 22, 2014