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Mobile Email FAQs
  1. What is Mobile Email?

    Mobile Email lets you bring the email experience with you while you are on the go. You can access your inbox, read, reply to, forward and delete emails, just like you do on your PC. Mobile Email lets you know if you receive new email. All of this is available in just a few clicks on your wireless phone.

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  2. Which email services can I use on Mobile Email?

    Mobile Email currently supports many third party email service providers such as Yahoo!® Mail, Gmail™, Windows Live® Hotmail®, AOL® Mail, and your Microsoft® Exchange accounts. You can configure your own POP3 and IMAP accounts also.

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  3. How does Mobile Email affect my email experience on my PC?

    You can be logged into your email account on your wireless phone and your PC simultaneously. When you delete, read, or move emails using Mobile Email, the changes will be reflected when you sign in on your PC.

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  4. Why am I having problems setting up my Microsoft® Exchange account?

    To get access to Microsoft Exchange through Mobile Email, your company’s IT administrator needs to give you the following information:

    • Microsoft Outlook® web access URL (This is the same link that you use to check email using an Internet browser.) This URL must be open to the Internet.
    • Your domain name (if one is required)
    • Your Microsoft Exchange username (Your username may need to be entered as domain_name\username.)

    You will not be able to access Microsoft Exchange via Mobile Email if you don’t have the three pieces of information above.

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  5. Can I use more than one email account with Mobile Email?

    Yes. Select your email provider from the list of options, and enter your login information. It will ask you if you want to add an additional account. If you choose yes, it will repeat the process.

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  6. How do I add an email account to Mobile Email?

    Visit the Email home screen. Select "Options," and choose "Add Account." You will then follow the same login procedure.

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  7. Is Mobile Email available on an Alltel wireless phone?

    Yes, you may download the Mobile Email application via Alltel/Axcess Shop on your Alltel wireless phone. Learn more about Mobile Email for your Alltel wireless phone.

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  1. How do I install Mobile Email on my phone?

    You can download Mobile Email from Get It Now®. You can generally find the Email Category as follows:

    1. Go to "Tools on the Go."
    2. Select "Get New App."
    3. Then, select "Email."
    4. Download Mobile Email – Latest version

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  2. Where can I find Mobile Email on my phone?

    Look for Mobile Email under "Messaging." Mobile Email should be found in the same category where you downloaded it from. This may be different for different devices.

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  3. I’m being told to update my Mobile Email; what do I do now?

    Whenever a new version of Mobile Email is released, you are prompted to update your Mobile Email. This may enhance existing features, introduce new features, or add new email services. If your phone loses connectivity while updating, simply start Mobile Email again when you have a signal. If the update has not been completed, you will be prompted again. The application will exit to download the updates. When it’s done, start Mobile Email again. 

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  1. How do I start using Mobile Email?

    1. Start the Mobile Email application on your phone.
    2. From the idle screen, navigate to "Messaging," and select "Mobile Email."
    3. Select your email provider.
    4. In the sign-in screen, type in your user name and password.
    5. Press the "Sign In" button. If the user name and password you’ve entered are correct and validated, you will see your inbox.

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  2. How do I know when I have a new email when using Mobile Email?

    Mobile Email will give you a new email alert whenever you receive new messages. When you receive this alert, you can either dismiss it or open Mobile Email to check your inbox.

    If you want to turn off the new message alerts:

    1. Go to "Options."
    2. Select "Settings."
    3. Then uncheck the "On/Off" for the “Notify of New Mail” option.

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  3. Can I see, send, or forward attachments using Mobile Email?

    If there is an attachment, you will see a small paperclip icon beside the email.

    You can forward the attachments by doing the following:

    1. Select the email and go to "Options."
    2. Choose "Reply."
    3. Choose "Forward."

    Mobile Email supports the following attachments for viewing: .jpg, .gif, .txt and .png. You may download other attachments and save them to your device. We strongly recommend that large attachments be saved to your memory card.

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  4. I am seeing too much in data charges; how can I lower my data usage with Mobile Email?

    Mobile Email consumes approximately 3 MB of data per month for moderate users using Personal accounts. To reduce your data usage, visit General Settings and turn the Automatically Receive New Messages setting to OFF.

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  5. Are emails that I delete from my phone using Mobile Email really deleted from my inbox?

    Yes. Deleting an email from Mobile Email is the same as deleting it on your computer. Typically, the deleted message will be moved to the trash/deleted folder.

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  6. How do I get my contacts’ email addresses to send an email using Mobile Email?

    You can access them from the Home Screen by choosing "Contacts." You can then enter in the name you are trying to locate, which will search the local contacts on the device. If the contact is not found, it will check the contacts in your online email providers, such as Yahoo!®, Gmail™, and AOL®.

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  7. Are there spam filters in Mobile Email?

    Mobile Email delivers the contents of your email account exactly as they are on your PC. If you have set the spam filters on, then they’ll stay active on your wireless phone.

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  8. How do I use signatures when using Mobile Email?

    The signature is typically a short personal message that includes your name, which is added at the bottom of each email you send. You can set the signature to “on/off” via the “Signature” checkbox in “Settings.” If you have it checked, the signature you define in settings will show up inside the body box in the compose screen. You can enter the signature data on a global basis (across all of your email accounts), or you can enter unique information for each account (different signature for each email account).

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  9. Do all email accounts work in the same way while using Mobile Email?

    No; if you are using a POP or IMAP account (e.g. or something defined using the "Other" category), depending on the service and your settings, the email service may have some limitations. For example, your emails may be downloaded and removed from the server, deletions may be permanent, and alerts may not be available.

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  1. Why am I getting a "Sign In Incorrect" error message when using Mobile Email?

    If you receive this error message, check to see that you’ve entered your user ID and password correctly in the sign in screen. In many cases, passwords are case sensitive, so it is important to use the correct capitalization.

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  2. What has changed with my Microsoft Hotmail account?

    On 3/15/14, Mobile Email 4.0 and higher will be updated to address upcoming changes to Microsoft Hotmail. This update will result in the following changes:

    • Password prompt – After 3/15, the first time you attempt to access Mobile Email, you will see a popup box that will say  your account requires a new password. Simply enter your existing Microsoft Hotmail password in the popup box to access your account. You will only have to enter your password on your initial access of Mobile Email following the update.
    • Email synchronization – After the update, your email will synch every 5 minutes instead of real time.

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