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Activate / Switch Device FAQs
  1. How do I activate a device on my line in My Verizon?

    To activate a device:

    1. Go to the Activate or Switch Device page in My Verizon.
    2. Select the line you want to activate the device on and click Next.
    3. Click Activate Device.
    4. Select one of the available options:
      • I am activating a device that I previously used with this account
        1. A dropdown menu will appear.
        2. Select the device you want to activate from the dropdown.

      • I am activating a device that I have not used with this account
        1. A Device ID field will appear.
        2. Enter the Device ID of the device you want to activate.
        3. Click Next.
        4. Select a mobile device that you want the Online Authorization Code sent to by text message. This is an extra step to help protect you and your personal information.
        5. Click Text me the code. The authorization code will be sent to the mobile device you’ve chosen.
        6. Enter and re-enter the Online Authorization Code that was sent to the device in the required fields.
        7. Click Confirm.

    5. Click Next.
    6. If prompted, follow the steps for transferring your SIM Card.
    7. Click Next.
    8. If prompted, follow the steps to select a new plan and click Continue Activation.
    9. Follow the steps to back up your contacts, if you haven’t already. Otherwise, click Next.
    10. Review your changes to make sure they’re correct, and click Submit.

    You've successfully activated the device.

    Notes:
    • These are instructions just for My Verizon. If you’d like more detailed activation instructions, enter “activate [device name]” (e.g., “activate G3”) in the Search field on our website. Some of the first search results should be activation guides for the device title you entered.
    • If you have problems activating a device, call Customer Service at (800) 922-0204.
    • Visit our Prepaid Plan FAQs to learn how to activate a prepaid device.
    • If you’d like to get a new device, refer to our Add a New Device FAQs.

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  2. How do I switch devices between two lines on my account in My Verizon?

    You can switch devices between two lines on your account if you’re the Account Owner or Account Manager. To switch devices between two lines on an account:

    1. Go to the Activate or Switch Device page in My Verizon.
    2. Select the device you want to switch for another device, and click Next.
    3. Click Switch Device.
    4. Select the phone number of the device you want to switch with.
    5. Click Next.
    6. Select a mobile device that you want the Online Authorization Code sent to by text message. This is an extra step to help protect you and your private information.
    7. Click Text me the code. The authorization code will be sent to the mobile device you’ve chosen.
    8. Enter and re-enter the Online Authorization Code that was sent to the device in the required fields.
    9. Click Confirm.

      Note: You may be prompted to change plans if one of the devices isn’t compatible with the plan it’s being switched to.

    10. Back up your contacts, if necessary. Otherwise, click Next.
    11. Review your changes to make sure they’re correct and click Confirm Changes.

    You’ve successfully switched devices between two lines on your account.

    Watch our How to Swap Phones on Your Account video to learn more.

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  3. I’m trying to activate a different device because my old device was lost or broken and I can’t receive the text message code. What can I do?

    If there’s another phone on your account, you can choose to have the text message code sent to one of those phones. If there aren’t other phones on your account, you’ll need to call Customer Service at (800) 922-0204.

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  4. How do I back up and transfer my contacts and other items when activating or switching my device?

    You’ll need to back up your contacts and other information on your original device. You can do this using one of the following methods:


    Before transferring your content, you’ll need to activate the device you’re going to start using, and then you can transfer your content from your original device to your new device. Learn how to transfer content if you’re:

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  5. Can I switch phones between two numbers that are in use on different Verizon Wireless accounts?

    No, you can’t switch devices with someone on another account while the lines are active. This option is only available for two devices on the same account. However, you can switch devices with someone on another account if you both deactivate the devices.

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  6. Can I switch to a phone that was used on a different Verizon Wireless account?

    Yes, if the device you want to switch to is no longer active on the account, you can switch to it.

    Note: You won’t be able to switch a device that was active on a different account if there’s still a balance due on it or fraudulent activity associated with its Device ID.

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  7. Can I activate a device that was previously used with a different wireless carrier?

    It depends on the device you have. Visit a Verizon Wireless store or call Customer Service at (800) 922-0204 for assistance.

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  8. How long after I activate a device or switch devices will I be able to use it?

    Typically, you’ll be able to use the device within a few minutes. However, in some cases, it may take up to 24 hours.

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  9. Can I activate a new device online if I have a pending order on my account?

    No, if you currently have a pending order on your account, you won’t be able to activate a new device online until the pending order is complete. Learn more on our Pending Orders Information page.

    Note: An Account Owner or Account Manager can request a pending order to be removed from an account by calling Customer Service at (800) 922-0204. Learn more about account access roles. If a pending order is removed, then it’s canceled and the order will have to be placed again.

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Last Modified: October 15, 2014