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Activate / Switch Device FAQs
  1. How do I activate a device in My Verizon?

    To activate a device:

    1. Go to the Activate or Switch Device page in My Verizon.
    2. Select the line you want to activate the device on and click Next.

      Note: You can also choose to set up a new line of service from this page if you don’t want to replace one of your existing devices.

    3. Click Activate Device.
    4. Select one of the available options:
      • I am activating a device that I previously used with this account
        1. A dropdown menu will appear.
        2. Select the device you want to activate from the dropdown.

      • I am activating a device that I have not used with this account
        1. A Device ID field will appear.
        2. Enter the Device ID of the device you want to activate.

    5. Click Next.
    6. If prompted, follow the steps to select a new plan and click Continue Activation.
    7. Follow the steps to back up your contacts, if you haven’t done so already.
    8. Click Next.
    9. If prompted, follow the steps for transferring your SIM card.
    10. Review your changes to make sure they’re correct and click Submit.

    You've successfully activated the device.

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  2. How do I switch devices between two lines on my account in My Verizon?

    To switch devices between two lines on an account:

    1. Go to the Activate or Switch Device page in My Verizon.
    2. Select the device you want to change.
    3. Click Next.
    4. Select Switch Device.
    5. Select the number you want to switch devices with.
    6. Click Next.

      Note: You may be prompted to change plans if one of the devices isn’t compatible with the plan it’s being switched to.

    7. Back up your contacts, if you haven’t already. Visit our Verizon Cloud FAQs to learn about backing up contacts.
    8. Click Next.
    9. Review your changes to make sure they’re correct and click Confirm Changes.

    You’ve successfully switched devices between two lines on your account.

    Watch our How to Swap Phones on Your Account video to learn more.

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  3. How long after I activate a device or switch devices will I be able to use it?

    Typically, you’ll be able to use the device within a few minutes, but in some cases, it may take up to 24 hours.

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  4. Can I activate a new device online if I have a pending order on my account?

    No, if you currently have a pending order on your account, you won’t be able to activate a new device online until the pending order is complete. Learn more at our Pending Orders Information page.

    Note: An Account Owner or Account Manager can request a pending order to be removed from an account by calling Customer Service at (800) 922-0204. Learn more about account access roles. If a pending order is removed, then it’s canceled and the order will have to be placed again.

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Last Modified: July 10, 2014