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View Bill / Online Statement FAQs
  1. What is the View Bill or My Bill page in My Verizon?

    The My Bill page lets you view your bill online virtually anytime, anywhere, through your secure My Verizon account. This option has many benefits, including:

    • View your bill online days before your paper bill would arrive
    • Reduce paper clutter in your home
    • Switch easily between high-level summaries of your account and breakdowns of each line’s usage
    • Access past bills right from the same page

    Watch our Understanding Your Online Bill video for more information.

    This online access is included with your wireless service for no additional charge. Learn more about My Verizon and how to register in our My Verizon FAQs.

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  2. How can I view my bill?

    You can view your billing statement online using the My Bill page in My Verizon. There are several levels of billing and usage detail available online:   

    • Bill Summary - A high-level look at the total charges for your account
    • Charges by Line - A summary of the charges for each individual line on your account
    • Calls, Messages & Data - The calling, messaging and data usage details for each line on your account
    • Shared Usage (only available for shared plans like The MORE Everything Plan) – A summary of only shared usage on your account

    You can also view up to 18 months of past bills from this page.

    Note: Only Account Owners or Account Managers can view billing information. Learn more about My Verizon account roles.

    If you haven’t yet switched to paperless billing in My Verizon, you’ll also receive a streamlined paper bill in the mail.

    Watch our Understanding Your Paper Bill video for more information on reading your paper bill.

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  3. How soon will my bill be available in My Verizon?

    If you’re an existing Verizon Wireless customer, you can view your bill immediately through My Verizon. If you’re a new customer, your billing information will be available in My Verizon at the end of your first bill cycle.

    Each month your bill will be available online, usually 5 - 7 days after your bill cycle ends. Go to the Email and Text Alert Preferences page in My Verizon to receive alerts when your bill is available.

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  4. Will my online bill look different than my paper bill?

    Yes, your online bill includes more information than your paper bill. Online you’ll be able to see:

    • A summary of the charges for your account
    • A summary of charges for each line
    • The calling, messaging and data usage details for each line
    Your paper bill will only include a summary of your charges. It won’t include the usage details for each line on your account.

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  5. Can I view my bill messages online?

    Yes, you can view bill messages and other important bill-related messages on the Need-to-Know Information page in My Verizon.

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  6. Can I see the device name or the person's name associated with each mobile number on my bill?

    By default, each line will appear on your bill by mobile number, not by the name of the person using that line.

    However, you can create a custom name for each of your devices in My Verizon. These names will appear in My Verizon and on your bill, making it easier to manage your account and quickly identify each line. Learn more in our Name Your Device FAQs.

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  7. Can I view past bills in My Verizon?

    Yes, to view up to 18 months of bills online:

    1. Go to the My Bill page in My Verizon.
    2. Select the month you’d like to view from the dropdown at the top of the page.

    The bill for that month will display.

    Note: If you’re a new customer, your first bill will be available at the end of your first bill cycle.

    If you need a copy of a bill that’s older than 18 months, you can call Customer Service at (800) 922-0204 to order an archived bill.

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  8. Now that I am viewing my bill online, can I stop getting a paper bill in the mail?

    Yes, to turn on paperless billing:

    1. Go to the Paperless Billing page in My Verizon.
    2. Click Continue.

    You’ve successfully turned on paperless billing.

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  9. Can I choose to receive a paper bill after going paperless?

    Yes, you can choose to receive a paper bill or go paperless. To manage your paperless bill settings, go to the Paperless Billing page in My Verizon.

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  10. I have a business with multiple lines on one account. Can I view bills for all my lines through My Verizon?

    If you have 10 lines or less on a single account, you can view the monthly activity of each line in My Verizon using a single User ID and Password.

    However, if you have multiple lines on separate accounts, you’ll need to sign in to each account separately to view the activity of your lines.

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  11. How can I find my bill cycle end date online?

    Your bill cycle end date is displayed in the My Usage section of the My Verizon Overview page. You’ll see Billing Cycle ending xx/xx/xxxx. This is your bill cycle end date. The day number (xx/xx/xx) will be the same each month.

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  12. Can I change my bill cycle end date through My Verizon?

    No, you can’t change your bill cycle end date online. If you need to have your bill cycle end date changed, please contact Customer Service at (800) 922-0204.

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  13. How do I pay my bill?

    Refer to our Pay Bill FAQs for information on how to pay your bill.

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  1. Can I view usage details for every mobile number in my account online?

    If you’re assigned the Account Owner or Account Manager role in My Verizon, you’ll be able to see the usage details for every mobile number in your account. If you’re an Account Member, you won’t be able to see this information.

    Learn more about My Verizon account roles.

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  2. Can I view my usage details for the current month online?

    Yes, you can view your minutes, text and data usage for the current month (bill cycle) from the My Usage page in My Verizon.

    You can also find general information about your allowances and current usage in the My Usage section of the My Verizon Overview page.

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  3. How soon will usage details for the current month appear in My Verizon?

    Usage details for the current month typically appear in My Verizon within hours of when they occurred. However, this timeframe may be delayed based on your location, your access to our network and other factors.

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  4. Can I see incoming call phone numbers on my online bill?

    Yes, you can see phone numbers for incoming calls on the Calls, Messages and Data section of the My Bill page in My Verizon.

    If the caller's phone number isn’t available, or the caller used Caller ID Block, then the word "Unavailable" will appear.

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  5. Can I have the actual content of my text messages appear on my bill?

    No, this option isn't currently available.

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  1. What should I expect on my first bill?

    When you activate a new line of service (on a new or existing account), your first bill for that line will be for a partial month or portion of the monthly access charge. This portion is calculated based on the number of days between the date you began service and the last day of your bill cycle.

    Even though you’re only paying for a partial month, you'll still be given the full minute, text and data monthly allowances of your plan, as an added benefit.

    Note: If you’ve signed up for a plan where you’re billed in advance, you'll also be charged for the next full month.

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  2. What are the partial charges on my bill?

    Monthly access charges are prorated according to the number of days your service is active on a plan during your monthly billing cycle.

    For example, if you changed plans during the middle of your bill cycle, your statement should contain a charge for the old plan (according to the number of days in your cycle that you were on the old plan) and the new plan.

    Prorated  usage allowance is caused by a plan change made on any date other than the bill cycle date. The amount of prorated usage is based on the how many days are left in the billing cycle.  Both your original plan allowance and new plan allowance are prorated.  After your allowance is prorated, all usage alerts are based on the new prorated allowance at the regular alert thresholds of 50% (optional), 75%, 90% and 100%.

    Example: You are on a ME 4 GB plan and change your plan to ME 6 GB with 10 days left in the bill cycle. The prorated (partial) plan amount for the rest of the bill cycle will be 2 GB, and the usage alert will be based on the 2 GB.

    Plan
    Plan Allowance
    Prorated Allowance

    Usage Alerts Based on
    Prorated Allowance
    Original Plan
    4 GB (4/1 - 4/19)
       4 GB2.666 for 20 daysNo
    New Plan
    6 GB (4/20 - 4/30)  
       6 GB                    
    2 GB for 10 days                   
    50% alert sent at 1 GB               
    75% alert sent at 1.5 GB
    90% alert sent at 1.8 GB
    100% alert sent at 2 GB
    To learn more about setting data alerts visit our My Verizon page.

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  3. If I subscribe to wireless service in the middle of the month, do I still get all of the minutes and data in my plan’s monthly allowance?

    If you’re a new customer or adding a new line to an existing account, you’ll receive your full monthly allowance of minutes, text and data, even though you’ll only pay the access charges for a partial month on your new plan.

    Your plan is based on a 30-day bill cycle, and your prorated access charges are based on the number of days your service is active during your bill cycle.

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  1. What is airtime?

    Airtime is the time you spend actually connected to the Verizon Wireless network. It’s calculated based on the time that passes between the moment you initiate a call on your mobile phone and when you end that call. Whenever you place calls on your mobile phone or retrieve Voice Mail messages, you're using airtime.

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  2. Am I charged airtime when I check my Voice Mail messages from my mobile phone?

    Yes, if you check your messages from your mobile phone, normal airtime charges are incurred.

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  3. Where are my Allowance minutes shown on my bill?

    You can view your Allowance minutes online from the Charges By Line tab of the My Bill page in My Verizon.

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  4. How much will I be charged if I go over my monthly allowance of minutes, text or data?

    Your per-minute charges vary depending on your plan. Some plans offer flat rates, while others vary based on the time of day and the day of the week.

    You can find the overage details for your specific plan on the My Plans and Services page in My Verizon. Your per-minute rate will be listed in the My Voice Plan section.

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  5. How are per-minute charges calculated?

    Your per-minute charges vary by Calling Plan. Some Calling Plans offer flat rates, others vary by time-of-day, Night and / or Weekend Minutes.

    To see what your per-minute rate is, go to the My Plans and Services page in My Verizon. Your per-minute rate will be listed in the My Voice Plan section.

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  6. What is the difference between Peak and Off-Peak airtime?

    Peak hours are generally associated with the portion of the business day when call volume is highest.

    Off-Peak hours are generally associated with evening hours and weekends. Actual Off-Peak hours vary from city to city.

    Typically, weekends start late Friday evening and end early Monday morning. Exact times for Peak and Off-Peak vary by the service area and plan selected.

    You can view your Peak and Off-Peak hours on the My Plan and Services page in My Verizon. Scroll down to the My Voice Plan section, and hover your mouse over the blue question mark icon next to Peak and Off-Peak.

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  7. What are Verizon Wireless' Surcharges?

    Our Surcharges include:

    • A Regulatory Charge - Helps defray various government charges we pay including government number administration and license fees.

    • A Federal Universal Service Charge (and, if applicable, a State Universal Service Charge) - Helps recover charges imposed on us by the government to support universal service.

    • An Administrative Charge - Helps defray certain expenses we incur, including: charges we, or our agents, pay local telephone companies for delivering calls from our customers to their customers; fees and assessments on our network facilities and services; property taxes; and the costs we incur responding to regulatory obligations.

    Note: These are our charges, not taxes. These charges, and what’s included, are subject to change from time to time.

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  8. What are taxes, governmental surcharges and fees?

    Taxes, governmental surcharges and fees include sales, excise and other taxes and governmental surcharges and fees that we are required by law to bill to customers. These taxes, surcharges and fees may change from time to time without notice.

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  9. Why am I being charged taxes?

    We're required by law to charge you certain taxes, surcharges and assessments. These could include mandates from the FCC, Federal, state or local authorities.

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  10. I made a change to my account. Why haven't I seen it on my bill?

    If your request was processed after the end of the last bill cycle, your next bill may not reflect the change. Wait another month to ensure that your request was properly processed.

    If you feel your current statement should reflect the change, contact us at *611 (a free call from your mobile phone) or call (800) 922-0204 so we can verify the changes to your account.

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  11. What are the long distance charges on my bill?

    You may have been roaming at the time you placed the call, so long distance charges would apply.

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  12. There’s a charge for a feature or service on my bill that I don’t recognize. What should I do?

    If you don’t recognize a feature or service charge on your bill, go to the My Plans and Services page in My Verizon. On the right side of the page, you can view a full list of features and services currently on each line of your account, along with their associated costs. You can also click on the name of each feature or service to view a brief description of it.

    If you’d like to make changes to any of the features or services on your account, go to the Change Features page in My Verizon.

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  13. Who is charged when a mobile phone calls another mobile phone?

    Both phones will be charged for the call, in accordance with their wireless plan.

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  14. Will I incur long distance charges if I receive a call while roaming?

    Yes, you'll be charged long distance charges on incoming calls and outgoing calls while roaming.

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  15. Why does the airtime on my bill not match the airtime from my phone's timer?

    The call timer included in your mobile phone begins timing calls from the moment you press the Call button until the call is ended. These timers keep track of all calls, including misdials, *611 and 911 calls. We don't charge you for calls made to *611, 911 or Anytime Minutes included in your Calling Plan.

    The call timer in your mobile phone calculates every minute of every call you make. We round up to the nearest minute while the timer in your phone may calculate your minutes without rounding up.

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  16. Why does my bill show two calls starting at the same time?

    Airtime is billed in one-minute increments. If you place a brief call, hang up and place a second call before that minute expires, this would result in two calls having the same start time in your Call Detail.

    Also, our cell sites aren’t synchronized, so if calls are carried by different cell sites the timer discrepancies might account for what looks like two calls at the same time.

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  17. If my call is dropped or disconnected, how am I charged?

    Airtime charges automatically stop as soon as a call is dropped or disconnected. Calls can drop for a wide variety of reasons. One of the following may be the cause:

    • You’re in a geographical area the signal can't reach (e.g., forest, building, tunnel, mountain)
    • You might have just left a service area, or you might be traveling along its fringe
    • You may have faulty equipment, such as an uncharged battery

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  18. Am I charged minute usages when calling a toll-free number?

    Yes, when calling a toll-free number, you still use airtime minutes. However, you’ll only be charged if you go over your monthly usage allowance.

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  19. I left my phone on. Will I be charged?

    If your phone is turned on, even if you aren’t actively using it, you may still incur data charges. Some apps continue to send and receive data even while your phone is idle (e.g., syncing, backing up content, etc.).

    If you were on a call and forgot to disconnect, you may have continued to use airtime. However, most likely, the call automatically ended when the other party disconnected.

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  20. Am I able to place or receive collect calls on my mobile phone?

    No, collect calls can't be made from or received on mobile phones.

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  21. I have a question about a specific charge on my bill. What should I do?

    If you see a charge that’s uncharacteristic of your typical usage, please contact Customer Service at (800) 922-0204 for assistance.

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  1. Can I download or print a copy of my bill to my computer?

    Yes, you can view, save and print your monthly bills in PDF* form through My Verizon. Up to 18 months of past bills are available online.

    To download a printable copy of your bill:

    1. Go to the My Bill page in My Verizon.
    2. Select the month for the billing statement you want to view from the dropdown.
    3. Click View and Save Printable Bill.
    4. A PDF* version of the bill will open, and you can save the file to your computer or print it.

    You’ve successfully downloaded a copy of your bill.

    *To view the PDF file, you may need to download the free Adobe Acrobat Reader.

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  2. Can I download my billing data to my computer?

    Yes, you can download billing data in spreadsheet form.

    To download a spreadsheet* of your bill data:

    1. Go to the My Bill page in My Verizon.
    2. Click the Calls, Messages & Data tab. 
    3. Click Download to SpreadSheet.

    The details will open up in a spreadsheet, and you can save it to your computer.

    *In order to view the spreadsheet, you’ll need to have a program on your computer that can read an XLS file (e.g., Microsoft® Excel®).

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  1. Who do I contact if I'm having trouble accessing my bill in My Verizon?

    If you’re having difficulty accessing your bill, and it’s at least 7 days after your bill cycle has ended, please contact us.

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Last Modified: June 26, 2014