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Billing Statements Online FAQs
  1. How soon after I enroll in My Verizon will I be able to view my billing statement online?

    If you’ve already received a bill before enrolling in My Verizon, then you’ll be able to see your billing statement online immediately after completing registration.

    If you’re a new customer who hasn’t received a bill yet, your statement will appear five to seven days after the end of your first bill cycle end date through My Verizon?.

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  2. How do I view my bill in My Verizon?

    You can view your billing statement from the My Bill page in My Verizon.

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  3. Will my online billing statement look different than my paper bill?

    Yes, it will look different. The online billing statement is just a summary of your bill. However, the printer-friendly bill is a virtual replica of your paper bill.

    To access your printer-friendly bill:

    1. Go to the My Bill page in My Verizon.  
    2. Select the month for the bill you want to view from the dropdown.
    3. Click on the View Printable Bill link.

    The printer-friendly bill will appear for that month.

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  4. Can I view usage details for every mobile number in my account online?

    If you’re assigned the Account Owner or Account Manager role in My Verizon, you’ll be able to see the usage details for every mobile number in your account. If you’re an Account Member, you won’t be able to see this information.

    Learn more about My Verizon account roles.

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  5. Can I view my bill messages online?

    Yes, you can view bill messages and other important bill-related messages on the Need-to-Know Information page in My Verizon.

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  6. Can I see the name associated with each mobile number on my bill?

    No, each line will appear on your bill by mobile number, not by the name of the person using that line.

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  7. How soon will last month's bill be available online?

    Your monthly bill should be available online within five to seven days after that month's bill cycle end date.

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  8. Can I view my usage details for the current month online?

    Yes, you can view your minutes, text and data usage for the current month (bill cycle) from the Current Usage page in My Verizon.

    You can also find general information about your allowances and current usage in the My Usage section of the My Verizon Overview page.

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  9. How soon will usage details for the current month appear in my online account?

    Usage details for the current month typically appear in My Verizon within hours of when they occurred. However, this timeframe may be delayed based on your location, your access to our network and other factors.

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  10. How far in the past will I be able to view billing statements online?

    You can view up to 12 months of recent billing statements online.

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  11. Now that I am viewing my bill online, can I stop having the paper bill mailed?

    Yes, you can update your account with paperless billing.

    To cancel your paper bill:

    1. Go to the Manage Paperless Billing page in My Verizon.
    2. If applicable, select if you want to sign up for Auto Pay.
    3. Click Continue.
    You’ve successfully signed up for paperless billing and canceled your paper bill.

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  12. How do I access an archived bill online?

    To access an archived bill:

    1. Go to the My Bill page in My Verizon.
    2. Select the month of the bill you’d like to view from the dropdown.

    The bill for that month will display.

    Note: You can view up to 12 months of recent bills online.

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  13. How can I find my bill cycle end date online?

    Your bill cycle end date is displayed in the My Usage section of the Overview page in My Verizon. You’ll see Cycle ends xx/xx/xx. This is your bill cycle end date. The day number (xx/xx/xx) will be the same each month.

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  14. Can I change my bill cycle end date through My Verizon?

    You can’t change your bill cycle end date online. If you need to have your bill cycle end date changed, please contact Customer Service at (800) 922-0204.

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  15. What is a billing (system) password?

    When calling Customer Service, you’ll be asked to provide the last four digits of the Account Owner's Social Security Number (SSN) for authentication purposes. However, the Account Owner can choose to create a custom password (billing system password) to be used instead of their SSN.

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  16. How can I update my billing system password?

    Note: Only the My Verizon Account Owner can update the billing system password. Learn more about My Verizon account roles.

    To update the billing system password:

    1. Go to the My Profile page in My Verizon. 
    2. Click on Change Billing Password.
    3. Enter your current password.
    4. Enter your new password, and then enter it again to confirm.
    5. Click Save.

    You’ve successfully updated your billing password.

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  17. Am I charged minute usage when calling a toll-free number?

    Yes, when calling a toll-free number, you still use airtime minutes. However, you’ll only be charged if you go over your monthly usage allowance.

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  18. Can I have the actual content of my text messages appear on my bill?

    No, this option isn’t currently available.

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  1. Can I download a copy of my bill to my computer?

    Yes, you can view and download your monthly billing statement in PDF* form.

    To download a copy of your bill:

    1. Go to the My Bill page in My Verizon.
    2. Select the month for the billing statement you want to view from the dropdown.
    3. Click the View Printable Bill link.
    4. A PDF* version of the billing statement will open, and you can save the file to your computer.

    You’ve successfully downloaded a copy of your bill.

    *To view the PDF file, you may need to download the free Adobe Acrobat Reader.

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  2. Can I download my billing data to my computer?

    Yes, you can download billing data in spreadsheet form.

    To download a spreadsheet* of your bill data:

    1. Go to the My Bill page.
    2. Click the Calls, Messages & Data tab. 
    3. Click the Download to SpreadSheet link.
    4. The details will open up in a spreadsheet, and you can save it to your computer.

    *In order to view the spreadsheet, you need to have Microsoft® Excel® installed on your computer.

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  3. Can I print a copy of my bill from My Verizon?

    Yes, up to 12 months of your recent bills are available online for printing.

    To print a copy of your bill:

    1. Go to the My Bill page in My Verizon.
    2. Select the month for the billi you want to print from the dropdown.
    3. Click the View Printable Bill link.

    A PDF* version of the bill will open, and you’ll be able print the bill from this version.

    *To view the PDF file, you may need to download the free Adobe Acrobat Reader.

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