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Change Mobile Number FAQs
  1. How do I change my mobile number online?

    To change your mobile number online:

    1. Go to the Change Mobile Number page in My Verizon.

    2. If you have multiple lines on your account, select the mobile number you want to change.

    3. Select whether you want a number from your current area or from a different city and or state.

      Note: You also have the option of porting in an existing number from another service provider. For more information on porting, visit our Local Number Portability FAQs

      • If selecting your current area:

        1. Select Get a new number from the same city/state as my existing number
        2. Select an area code / exchange from the dropdown.

      • If selecting a different city or state:

        1. Select Get a new number in a different city or state.
        2. Enter the ZIP code or the city and state for the new number.
        3. Click Continue.
        4. Select an area code / exchange from the dropdown.
    4. Click Next.

    5. Select a date for the changes to take effect and click Next.

      Note: If you select to have the change effective today or pick a specific day, your bill will be prorated.

    6. Review your changes and click Submit.

    You’ve successfully changed your mobile number online.

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  2. Why do I need to select an effective date when changing my mobile number?

    This effective date will determine when billing for the new number will begin.

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  3. What is proration?

    Proration is an adjustment that is made to your bill when you make a change to your account in the middle of a bill cycle. When proration occurs, you'll see:

    • A credit for the portion of your monthly access charge that was billed in advance on the previous number from today's date through the end of the current bill cycle.

    • A charge for the portion of the monthly access for the new number from today's date through the end of the current bill cycle.

    • A charge for the monthly access for the new number for the next month.

    • The monthly allowances associated with your plan may also be prorated, and overage charges may occur.

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  4. Can I choose my new mobile number when changing my number in My Verizon?

    When you change your mobile number in My Verizon, you can select the area code and prefix. The last four digits will be automatically assigned to you based on what’s available.

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