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Change Minutes, Text and Data FAQs
  1. What is my plan?

    To find out which plan you have, go to the My Plan and Services page in My Verizon. Your plan details and current features and services will be listed for you.

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  2. How many allowance minutes do I have included in my plan?

    You can view your allowance minutes from the Overview page in My Verizon. The plan name and allowances for minutes, text and data for your number will appear in the My Usage section. To view more details about the plan, click on the plan name link.

    Note: If you have more than one mobile number on your account, select the one you want from the dropdown in the My Device section.

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  3. How do I change my minutes, text or data online?

    If you have The MORE Everything Plan, your minutes and texts are unlimited, so you’ll only have options to change your data online. All other plans will have options for changing each allowance (i.e., minutes, text and data).

    To change your minutes, text or data:

    1. Go to the Change Minutes, Text or Data page in My Verizon. 
    2. If you have multiple lines on your account with separate plans, select the plan you’d you like to make a change to, and click Next.
    3. Select the voice, messaging and/or data plan you’d like to have.
    4. Click Next at the bottom of the page.
    5. Select the date when you want your changes to take effect and click Next.
    6. Review your changes and click Submit Changes.

    You’ve successfully changed your minutes, text or data.

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  4. Where can I view information about my minutes, text or data allowances?

    To view the details of your current plan and minutes, text or data allowances, refer to the My Usage section of the Overview page in My Verizon. Click on the headers within the section to see details about your allowances and usage.

    Note: If you have more than one line on your account, select the mobile number you want information about from the dropdown in the My Device section.

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  5. If I change my minutes, text or data will my upgrade eligibility date be reset?

    No, your upgrade eligibility date will remain the same if you change your minutes, text or data allowances.

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  6. How do I determine if a business plan is the right option for me?

    You can learn more about our business solutions online to see if a business plan is the right choice for your company.

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  7. Will changing my minutes, text or data affect my contract end date?

    No, you can change your minutes, text or data allowances anytime without affecting your contract end date.

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  8. Will I be charged a fee to change my minutes, text or data?

    No, there’s no cost to change your minutes, text or data in My Verizon. However, your monthly access charge, taxes and surcharges may increase depending on the price of the allowance you choose.

    If you have The MORE Everything Plan, your minutes and texts are unlimited. Therefore only the option to change your data will appear in your online account. All other plans will have options for changing each allowance (i.e., minutes, text and data).

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  9. Can I increase the minutes on my current plan if it’s a discontinued plan?

    No, you won’t be able to increase the minutes on a discontinued plan. You’ll need to change to a plan that‘s currently available.

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  10. How can I determine which minutes, text or data allowance is best for me?

    We recommend using your past bills to get a better idea of what your estimated minutes, text and / or data usage may be per month. You can view up to 12 months of recent bills in My Verizon. Once you know what your average usage is per month, you’ll be able to select the minutes, text and data allowance that best meets your needs.

    If you’re selecting a data package for the first time, refer to our Data Calculator to help estimate how much data you may use per month.

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  11. How soon after changing my minutes, text or data will My Verizon display my new allowance?

    Your new minutes, text or data allowance should display in My Verizon within 24 hours after changing it or after the date you've set it to change.

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  12. How do I check my minutes used?

    There are two ways to check how many minutes you’ve used during your current bill cycle:

    • Online – View your minutes used in the My Usage section of the Overview page in My Verizon.
    • By phone – Call #MIN (airtime free) from your mobile phone.

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  13. Can I change my minutes, text or data plan online if I have a pending order on my account?

    No, if you currently have a pending order on your account, you won’t be able to change your minutes, text or data plan online until the pending order is complete. Learn more at our Pending Orders Information page.

    Note: An Account Owner or Account Manager can request a pending order to be removed from an account by calling Customer Service at (800) 922-0204. Learn more about account access roles. If a pending order is removed, then it’s canceled and the order will have to be placed again.

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Last Modified: June 13, 2014