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Payments FAQs
  1. How do I pay my bill online?

    To pay your bill online:

    1. Go to the Pay Bill page in My Verizon. 
    2. Enter the amount you want to pay in the Payment amount field.
    3. Select a payment method and click Next.
    4. Enter any additional requested information and check the box indicating you agree with the Terms and Conditions.
    5. Click Submit.

    You’ve successfully paid your bill online.

    Note: You must be the Account Owner or Account Manager in My Verizon to view your bill online. Access for Account Members is limited to current usage details for their line of service only. Learn more about My Verizon account roles.

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  2. When will my payment be debited from my checking account?

    For scheduled payments, it will be debited from your checking account on the scheduled payment date. For one-time payments, it will be debited within 24 hours of submitting the payment.

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  3. When will my payment be charged to my credit/debit card?

    For scheduled payments, it will be charged on the scheduled payment date. For one-time payments, it will be charged within 24 hours of submitting the payment.

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  4. What forms of payment does Verizon Wireless accept?

    Payments can be made by any of the following methods:

    • Check
    • ATM/debit/credit card
    • Verizon Wireless gift card

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  5. Is there a charge for any payment method?

    We don’t charge fees for using any payment methods we accept. However, you should check with your bank or credit card company to see if they charge a fee for processing the transaction.

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  6. Is there a charge for a returned check?

    Yes, there’s a $25 non-sufficient funds fee for a returned check.

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  7. What debit cards are accepted for payment?

    We accept any debit card that contains a Visa® or MasterCard® logo.

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  8. How do I view my payment history?

    You can view the payments you’ve made over the last 12 months from the Payment History page in My Verizon. Any failed payments over the past 12 months will also appear here, along with details about why the payment(s) failed.

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  9. Why am I being asked to authenticate my credit card or enroll in the SecureCard program?

    If your bank participates in the Verified by Visa® or MasterCard® SecureCode program, you’ll be asked to authenticate your credit card or enroll in the SecureCard program.

    3D Secure is an online credit or debit card password feature, used by bank card issuers to reduce fraud by asking for your authentication.

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  10. What is a payment method in My Verizon?

    A payment method is stored payment information that has already been verified for a checking account or credit/debit card. Payment methods save time by allowing you to make a payment without having to enter your checking account or credit/debit card information each time.

    Notes:

    • You can set up multiple payment methods.

    • For security purposes, any payment method stored on file will be automatically removed if it is not used for a period of six months.

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  11. How do I set up a new payment method online?

    To set up a payment method:

    1. Go to the Manage Payment Methods page in My Verizon.
    2. Select the type of payment method you’d like to set up.
    3. Enter the requested information.
    4. Click Save.

    You’ve successfully set up a new payment method.

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  12. Will I need to make a request each month to pay my bill?

    If you enroll in Auto Pay, you can have your payment automatically debited from your account each month. If you aren’t enrolled in Auto Pay, you’ll need to manually submit a payment each month.

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  13. Can I schedule a one-time payment in advance?

    Yes, you can schedule a one-time payment up to seven days in advance when using a checking account. 

    To schedule a one-time payment:

    1. Go to the Pay Bill page in My Verizon.

    2. In the Payment Method section, select the option to pay with a new or saved checking account.

      • If you’re paying with a new checking account – Enter the requested information, select the payment date from the Payment Date Options dropdown, and then click Next.

      • If you’re paying with a saved checking account – Click Next, and then select the payment date from the Select a Payment Date dropdown.

    3. Follow the onscreen prompts to complete the transaction.

    You’ve successfully scheduled a one-time payment.

    Note: You may cancel a scheduled payment up to the day before the payment date, but not on the scheduled payment date.

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  14. After scheduling a payment I decided to make a manual payment. Will this cancel my scheduled payment?

    No, once you’ve scheduled a payment for a future date, it will be made unless you cancel it. You’ll need to manually cancel the scheduled payment.

    Note: You can cancel a scheduled payment up to a day before the payment date, but not on the scheduled payment date.

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  15. My service is currently suspended, but I just scheduled a future payment. Will I have to wait for the payment to post for my service to be reconnected?

    Yes, your payment must post before your service will be reconnected.

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  16. There is a credit balance on my account. Can I have this credited back to my credit card?

    No, credit balances will be applied to your next month’s balance.

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  17. I've canceled my service and need to make a final payment, but I don’t receive a paper bill. How do I do this?

    If the Account Owner has set up a User ID other than his or her mobile number, you’ll still be able to sign in to My Verizon to make a payment, even after your service is canceled.

    Otherwise, please call Customer Service at (800) 922-0204 to make your final payment.

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  1. What is Auto Pay?

    Auto Pay is a feature in My Verizon that allows you to set up a recurring monthly payment for your wireless bill. We’ll automatically withdraw your payment from your preferred payment method every month.

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  2. Why would I want to use Auto Pay?

    Because Auto Pay is set to make a payment each month, you won’t ever have to worry about making a late payment.

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  3. How do I set up Auto Pay?

    To set up Auto Pay:

    1. Go to the Get Started with Auto Pay page in My Verizon.

    2. Click Set Up Auto Pay.

    3. Select the payment method you wish to use for Auto Pay and enter your payment method information.

    4. Select the day of the month that you want Auto Pay to occur on from the dropdown.

    5. Click Next.

    6. Read the Terms & Conditions, and if you agree, click Submit.

    You’ve successfully set up Auto Pay.

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  4. I have just enrolled in Auto Pay. When will my first automatic payment take effect?

    If you enroll in Auto Pay before your bill cycle end date for the current month, it will post this month. If you enroll after this month’s bill cycle end date, it will post next month and you’ll need to manually pay this month’s bill.

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  5. Can I make a one-time payment, even if I’m set up for Auto Pay?

    Yes, you can make a one-time payment virtually anytime, even if you’re set up for Auto Pay.

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  6. If I’m set up for Auto Pay, how do I use a Verizon Wireless gift card to make a payment?

    Even if you’re set up for Auto Pay, you can make a one-time payment at anytime.

    To make a one-time payment while set up for Auto Pay:

    1. Go to the Pay Bill page.
    2. Click More Payment Options.
    3. Select Verizon Wireless Gift Card as the payment method, and fill in the required information.
    4. Click Next.
    5. Follow the onscreen prompts to complete your payment.

    You’ve successfully made a one-time payment.

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  7. How do I update my automatic payment date?

    To update your Auto Pay date:

    1. Go to the Modify Auto Pay Account page.

    2. Fill out any required information and select the payment day you’d prefer from the Payment Day Options dropdown.

    3. Click Next.

    4. Read the Terms & Conditions, and if you agree, check the box indicating that you accept them.

    5. Click Submit.

    You’ve successfully updated your Auto Pay date.

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  8. Can I stop an Auto Pay payment before my checking account or credit card is debited?

    You can cancel an automatic payment in My Verizon up to the day before it’s set to post. However, you won’t be able to cancel a payment on the day it’s set to post.

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