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Multimedia Messaging FAQs
  1. What is Multimedia Messaging?

    Multimedia Messaging allows you to do all of the following:

    • Send picture and video messages that include sound.
    • Send messages to multiple people at once.
    • Attach an address to your message. The address could be your location, or a point of interest, like a store or restaurant.
    • Attach a vCard.

    Note: Devices that can record and send videos are also picture messaging-capable. Therefore, you can also capture photos and send and receive picture messages. However, not all picture messaging devices have video-capture capabilities.

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  2. How can I get multimedia messaging for taking and sending photos or videos?

    To send and receive pictures, you need to have a device capable of taking photos and be provisioned for multimedia messaging service.

    To send and receive videos, you need to have a device capable of video messaging and be provisioned for multimedia messaging service. When you are provisioned for multimedia messaging service, you’re able to send and receive multimedia messages.

    Note: Devices that can record and send videos are also picture messaging-capable. Therefore, you can also capture photos and send and receive picture messages. However, not all picture messaging devices have video-capture capabilities.

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  3. Will I be able to send and receive photos and videos right away with my new device?

    Yes, if your device is capable of multimedia messaging, you can send and receive photos and videos right away.

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  4. What is the maximum picture resolution I can take using the camera on my device?

    The maximum picture resolution will vary based on the type of device you have. Please refer to your device's user guide for information on adjusting the resolution.


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  5. Can I send and receive multimedia messages with someone on another domestic mobile network?

    Yes, you can send and receive multimedia messages with the following wireless carriers:

    Alaska Communications
    Systems
    Chariton ValleyIowa WirelessSimmetry PCS
    (TMP)
    Alaska WirelessChinook Wireless
    (MTPCS)
    Leaco Rural
    Telephone Co.
    South Central
    Communications
    AlltelCincinnati Bell
    Wireless
    Long LinesSprint Nextel
    All WestCopper Valley
    Wireless
    Metro PCSSRT Communications
    AT&TCricket WirelessMobiPCSSunCom Wireless
    Bluegrass CellularDobsonMojave WirelessSureWest Wireless
    Boost MobileEagle Telephone /
    Snake River PCS
    NEP WirelessSyringa Wireless
    CambridgeEdge WirelessNex-Tech
    Wireless
    T-Mobile
    Carolina WestEpic PCSnTelosUBET Communications
    CC CommunicationsFarmer's Mutual
    Telephone Co.
    Nucla / Naturita
    Telephone Co.
    Union Tel
    Cell One
    East Texas
    Farmers WirelessPace Cellular /
    Kaplan
    US Cellular
    Cell One
    San Luis Obispo
    HargrayPioneer WirelessViaero Wireless
    Cellular one of
    E. Central Illinois
    Helio WirelessPocket
    Communications
    Virgin Mobile USA
    Cellular One of
    N.E. Arizona
    IMMIX WirelessRural CellularWest Central Wireless
    Cellular One of
    N.E. Pennsylvania
    Inland CellularSilver Star PCSXIT Communications

    Note: With regard to video messages, AT&T will only accept video messages with file sizes of 100 KB or less. If this size is exceeded, AT&T will deliver the message, but not the video attachment. Verizon Wireless devices are capable of recording videos up to 30 seconds in length with a file size of 200 KB. Before sending your video message to an AT&T customer, check the size of the video to make sure it is 100 KB or less. All video messages sent from AT&T customers to Verizon Wireless customers will be delivered.

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  6. Can I combine both pictures and videos within a message?

    Yes. However the ability to combine both pictures and videos within a message will vary based on the device type.

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  7. What is International Messaging?

    With International Multimedia Messaging, you can send and receive picture and video messages with wireless subscribers from any of the carriers listed in our International carrier list. With The MORE Everything Plan, unlimited international text and multimedia messaging is included.

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  1. How many pictures and videos can I save on my device?

    It depends on how big the pictures and videos are and how much storage space is available on your device. To free up space, it's a good idea to upload your pictures and videos to your online photo album.

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  2. Will multimedia messages in my device's inbox expire?

    No, messages you receive on your device remain in your inbox until you delete them.

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  1. Can I send pictures and videos to an e-mail address?

    Yes. Simply type the email address into the To field of your device’s messaging application.

    Note: Multimedia messages addressed to Vtext.com email addresses (e.g., 5555551234@vtext.com) will display as standard text messages. The 160-character limit will apply, and photos, sounds, other graphics or videos will not display. We don’t recommend sending multimedia messages to Vtext addresses.

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  2. Can I send multimedia messages to my friend's non-Verizon Wireless device?

    Yes, you can send and receive multimedia messages with wireless subscribers from any of the carriers included in our US carrier list and our International carrier list.

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  3. How do I send international multimedia messages?

    To send an international multimedia message:

    1. Locate the country and the carrier of the mobile number to which you want to send the message.
    2. In the To field on your device, enter the international dial code, then the country code, and finally the international mobile number.
    3. Attach a photo and select Send.

    Note: Refer to the international carrier list for dial code information.

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  4. How much does it cost to send or receive a domestic multimedia message?

    Multimedia Messages - Pay as you go: It costs $0.25 per recipient to send a message (including sounds and text) and $0.25 to receive a message. It takes about one minute or less to send a picture message with a single photo or graphic and up to 1,000 text characters (actual time varies by message size). It takes about two minutes or less to send a video message (actual time varies by message size).

    Multimedia Messaging Monthly Plans: If you subscribe to a messaging plan that includes a monthly multimedia message allowance, each multimedia message sent and received will be deducted. If you exceed your multimedia messaging monthly allowance, excess messages sent and received will cost $0.20 each.

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  5. How much does it cost to send or receive multimedia messages to or from an international mobile number?

    If you have The MORE Everything Plan, unlimited international text and multimedia messaging is included. With all other plans, it costs $0.50 per recipient to send an international multimedia message and $0.25 to receive a message.

    Note: Sending and receiving multimedia messages from Canadian carrier mobile addresses is considered the same as a domestic multimedia message. Each message will apply to your existing messaging allowance, or if you are on a pay as you go messaging plan, it will cost $0.25 per message per recipient.

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  6. Will I get charged extra while sending or receiving a multimedia message while roaming internationally?

    Yes, you'll receive an extra charge while roaming internationally. When sending or receiving a multimedia message domestically, there isn’t a data transport charge. The message itself is either $0.25 or deducts from any applicable messaging package. While traveling internationally, the following data transport charges apply on top of the message charge when sending or receiving picture and video messages:

    Data Roaming Rates

    • Canada - $0.002 per KB
    • Mexico - $0.005 per KB
    • All others - $0.02 per KB
    Average Message Size by Device Megapixel Rating
    • VGA (0.3 megapixel) camera devices - 80 KB
    • 1.2 and 1.3 megapixel devices - 150 KB
    • 2 megapixel devices - 225 KB
    • 3 megapixel devices - 425 KB
    • 5 megapixel devices - 750 KB
    • Video Messages - 200 KB to 350 KB maximum 

    For example, a 2 megapixel picture message would be 225 KB times the above rates, equaling approximate charges of $0.45 in Canada, $1.13 in Mexico and $4.50 in all others.

    Notes:

    • These are approximate average picture capture sizes. Creating a slide show or adding sound and text to the multimedia message can grow the file size larger to a maximum of 500 KB for devices that have less than a 5 megapixel camera and up to 1.2 MB for 5 megapixel devices.
    • To reduce the size of the message, you can reduce the resolution of the pictures before capturing, or in the case of a video message, shorten the record time.
    To see the countries where you can roam and send multimedia messages, refer to the Data Roaming Charges page.

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  7. Can I send multimedia messages to more than one person at a time?

    Yes, you pay $0.25/message per recipient regardless of how many recipients you send it to (up to 10 recipients). For example, if you send a multimedia message to three recipients in one message, the charge would be $0.75 (three recipients multiplied by $0.25).

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  8. Can I take and send pictures and videos anywhere in the country?

    You can take a picture or record a video anywhere you are, even outside of the United States. However, you can only send and receive multimedia messages when you are within our National Enhanced Services Rate and Coverage Area.


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  9. What size are the pictures and videos I can send in a multimedia message? Can I change the size?

    The file size of pictures taken with your device will vary based on the picture resolution and quality settings within the device. Refer to your device’s user guide for more information on these settings. Some devices, with cameras 2 megapixels and larger, may automatically reduce the file size of large videos down to the maximum 500 KB limit before sending.


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  10. Can I still send normal text messages with a multimedia messaging device?

    Yes, you can still send text messages from multimedia messaging devices. Charges for text messages are based on your text messaging plan.

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  11. If my device is turned off, will I still receive multimedia messages?

    Yes, if your device is turned off, you’ll still receive messages. If your device isn’t receiving service (e.g., you're on an airplane or driving through a tunnel), your messages will be stored for up to five days. As long as you turn on your device within that time period while in the National Enhanced Services Rate and Coverage Area, your messages will be forwarded to your device.

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  12. How many text characters can be entered into a multimedia message?

    The maximum number of characters that can be entered into a multimedia message is 400 (a space counts as one character) per slide and up to nine slides.

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  13. Can I control how and when I receive multimedia messages on my device?

    Your multimedia messaging device is configured to automatically download and display new multimedia messages. You may configure your device to notify you when a new multimedia message is received (prompt mode).

    When in prompt mode, before a new multimedia message is downloaded to your device, you will receive a non-billable notification. The notification will include the sender's email address or mobile number and give you the option of downloading the message, delaying download until a later time, or rejecting the message. If you reject the message, it won’t be downloaded, and you won’t be charged for it. For instructions on how to configure your device to prompt mode, please refer to your device manual.

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  14. Can I add a voice memo to any picture message?

    Yes, if you send your picture message to a Verizon Wireless picture messaging device or email address, the recipient will be able to hear your memo as part of the slide to which it was added.

    Voice memos can’t be added to video messages. The only sound available for a video message is the sound captured during the video recording.

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  1. What’s the difference between the Multimedia Messaging online album and Backup Assistant Plus?

    Unlike the online album storage, with Backup Assistant Plus you can store any photos and videos (not just multimedia messages), music and documents. You also get an app for your tablet, Smartphone and computer. Additionally, Backup Assistant Plus is designed to help you protect, share, manage and play back your media. Refer to the chart below to see the difference in cost.

     

    Free

    $1.99/mo

    $2.99/mo

    $5.99/mo

    $9.99/mo

    Multimedia Messaging Online Album

    Up to 75 messages

    Unlimited

    N/A

    N/A

    N/A

    Backup Assistant Plus

    500 MB (over 100 photos)

    N/A

    25 GB

    75 GB

    125 GB


    Note: As of 3/29/13, you won’t be able to activate a Pix Place online album; only active Pix Place users can continue using it.

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  2. Can I create photo albums using Backup Assistant Plus?

    Yes, with the Backup Assistant Plus service, you can upload photos and create albums.

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  3. Am I able to send multimedia messages from Backup Assistant Plus?

    Yes, you can send picture, video and email messages with Backup Assistant Plus.

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  4. Can I still send multimedia messages from my phone even though Pix Place is only available to active users?

    Yes, changes to the online album service will not impact your ability to send multimedia messages from your phone.  However, the recipient of your message may or may not be able to view the message depending on the recipient phone’s capabilities and whether or not the recipient has an active Pix Place account.

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  5. How do I view multimedia messages sent to me if my phone can’t receive them?

    If you don’t have an active Pix Place account, you’ll need to upgrade to a phone that has a camera feature to view multimedia messages.

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  6. What is the Verizon Cloud upgrade for Multimedia Messaging Online Album?

    The Multimedia Messaging Online Album/PixPlace will soon be upgraded to Verizon Cloud

    . At the time of the upgrade, all active Multimedia Messaging Online Album accounts will be moved to the new Verizon Cloud service. If you have an account, you’ll be given the option of accepting the upgrade or canceling your online storage subscription.

    Verizon Cloud lets you send multimedia messages, and it also provides secure online storage to sync and save the important content on your device. You can save, sync and access:

    • Photos
    • Videos
    • Contacts
    • Music
    • Call logs
    • Text messages

    With Verizon Cloud, you’ll get 5 GB of storage for free with your mobile plan, which you can upgrade anytime for a monthly fee as your needs grow. Visit the Verizon Cloud website to learn more about the service or to sign up right away

    If you are on a MORE Everything plan, 25GB of Verizon Cloud storage is now included. You can upgrade to 25GB from the Verizon Cloud apps or add the feature from My Verizon’s Change Features section. Qualifying customers will see a monthly $2.99 credit on their bill.

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  7. Do I have to wait for the upgrade to take advantage of the new Verizon Cloud service?

    No. You can upgrade to Verizon Cloud

    right away.

    To upgrade to Verizon Cloud now:

    1. Add Verizon Cloud to your account using the Change Features page in My Verizon.

      Note: Refer to our Change Features FAQs for step-by-step instructions on how to change your features in My Verizon.
    2. Download the content from your Multimedia Messaging/PixPlace account. 
    3. Upload the content to your new Verizon Cloud account.

    You’ve successfully upgraded to Verizon Cloud.

    Note: When you sign up for The MORE Everything Plan, you automatically get 25 GB of storage in Verizon Cloud for each line on the account. You can sign up for the MORE Everything plan at any time without making changes to your contract. For more information, check out the MORE Everything Plan information page.

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  8. How do I download content from my Multimedia Messaging account?

    To make it easier to download content from your Multimedia Messaging/PixPlace account, we’ve added a new Download Content tab on the Picture & Video Messaging page.

    To download content:

    1. Sign in to your Picture & Video Messaging Online Album account.
    2. Start the download process.
        • If you see a download content pop-up box, click the Get Started button.
        • If you don’t see the pop-up, click the Download My Content tab in the upper left corner of the page.
    3. Follow the onscreen prompts to select and download your content.
    You’ve successfully downloaded content from your Multimedia Messaging account.

    Now you can upload the content to your Verizon Cloud account, and use Verizon Cloud to back up your content in the future.

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  1. When I try to send a multimedia message, why do I sometimes receive a text message that states it can’t be delivered?

    As of 3/29/13, phones that don’t support multimedia messages won’t be able use the online album service to view them unless the recipient already has an active online album account. If the recipient doesn’t have an active account, the message won’t be delivered and you’ll be notified by text message.

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  2. Why can’t I send a message when selecting “Send Multimedia Message” through the online Pix Place messaging service?

    The ability to send a multimedia message using Pix Place requires an active online album account.  As of 3/29/13, you can longer create new, free Pix Place online album accounts.

    If you would like to send multimedia messages using the Internet after 4/4/13, you can activate a free Backup Assistant Plus account.

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  3. Why am I notified that the upload wasn’t successful when I try to upload photos from my phone’s “Upload to Online Album” feature?

    As of 3/29/13, the “Upload to Online Album” feature will only be made available to active online album subscribers.

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  4. Why am I unable to access my Pix Place online album from my phone’s web browser?

    As of 3/29/13, only active Pix Place online album subscribers will be able to access the website.

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  5. Why am I unable to send an email to some people with Pix Place email addresses?

    As of 3/29/13, only recipients with an active online album account may receive emails using a Pix Place email address. You’ll receive a text message stating that the message wasn’t delivered if the recipient doesn’t have an active account.

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Last Modified: October 9, 2013