Premium Messaging is an option to purchase or subscribe to messaging programs, provided by third party content providers, for premium charges (e.g., charges that are in addition to standard messaging charges). The premium charges for subscriptions recur monthly, while the premium charges for purchases occur only once. Many programs offer both one-time purchases and recurring subscriptions. These programs are initiated through special numbers, which are four, five or six-digit numbers, known as Short Codes.
Verizon will no longer provide billing for Premium Messaging. Verizon will, however, continue to support text-to-donate for charitable programs and text-to-contribute for political campaigns that qualify to use this technology.
Since Premium Messaging was first introduced, technology advances and smartphone adoption have dramatically changed the way consumers access information. These changes, as well as allegations that a vendor engaged in improper conduct in providing Premium Messaging services to some of our customers, led us to the decision to no longer provide billing for these programs.
Premium Messaging providers can no longer sign up Verizon customers for their services. Existing subscriptions to Premium Messaging programs will end no later than January 31, 2014.
This change is limited to Premium Messaging only – programs where customers pay additional charges above and beyond standard messaging charges to receive the content. Other messaging programs, such as voting for TV shows and informational campaigns from charities and advertisers, are not affected.Back to top
Yes. These changes do not affect text-to-donate for charitable programs and text-to-contribute for political campaigns that qualify to use this technology.
To opt-out of a Premium Messaging program that is approved for use on the Verizon Wireless network, send a text message to the program’s Short Code from the handset that is opted in to the program. Text one of the five keywords listed below in the body of the message from the handset.
Account Owners and Account Managers can block Premium Messaging in My Verizon.
Note: This needs to be done for each device on the account that you want to prevent from using Premium Messaging. This will prevent anyone from using those devices to subscribe to new Premium Messaging programs or from incurring premium charges.
The Summary Page(s) of your bill will always reflect a summary of Usage Charges for each line on the account, with any Premium Messaging charges listed under Data. The detailed charges for Premium Messaging are available to account holders in My Verizon under Data Usage. Each transaction will show the date of the charge, the applicable Short Code along with the name of the Premium Messaging program and the amount of the charge.Back to top
The Premium Messaging subscription could appear on your bill due to the following factors:
Keywords are valid commands used to opt-in or opt-out of a Premium Messaging program. Keywords are sent within the message body and addressed to a particular Short Code. Examples are as follows:
To use or subscribe to Premium Messaging, you must have an EVDO capable device that is provisioned to use data services. A "device not supported” error means that your device does not meet those requirements.Back to top