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Mobile Broadband \ NationalAccess FAQs
  1. Where is Verizon Wireless Mobile Broadband and NationalAccess available?

    Mobile Broadband is available in 264 major metropolitan areas covering more than 280 million people, and is expanding coast to coast. Mobile Broadband is also available in 268 primary airports in the US. Learn More.

    Verizon Wireless NationalAccess is available in thousands of cities and towns across the US. Outside the Verizon Wireless Mobile Broadband coverage area, Mobile Broadband users will still have access to their data with Verizon Wireless' NationalAccess service.

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  1. How can NationalAccess and Mobile Broadband help me and my company?

    Verizon Wireless Mobile Broadband and NationalAccess can help your company gain a competitive edge by giving your mobile or remote workforce access to business-critical data and applications behind the corporate firewall.

    Mobile Broadband and NationalAccess provide your employees with the speed and national wide area coverage needed to enhance productivity and responsiveness, enabling you to accelerate your business' growth.

    Mobile Broadband and NationalAccess allow users to access the Internet, their corporate intranet and email even when they are on the road, at customer locations, at the job site, in a taxi, on the train or anywhere within the Mobile Broadband or NationalAccess coverage areas.

    Mobile Broadband and NationalAccess can help users enhance productivity and save time by giving them the ability to submit sales orders, work orders or client information from the field, thereby reducing time-consuming paperwork. They will get the information they need so they can spend more time with customers and close sales faster than the competition.

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  2. What is the difference between Verizon Wireless Mobile Broadband and NationalAccess?

    Together, Verizon Wireless Mobile Broadband and NationalAccess offer a national mobile wireless data solution, providing your employees the coverage and speed they need.

    Mobile Broadband is Verizon Wireless' premier data service, offering your company one of the fastest, fully mobile wireless Internet data solutions available today. This ultra-high-speed wireless service available in various cities throughout the US only from Verizon Wireless, provides users:

    • Fast downloads – typical speeds of 600 to 1.4 MBps.1 2
    • Fast uploads – typical speeds of 500 to 800 Kbps.1 2
    • When in Mobile Broadband markets that do not yet have EV-DO Rev. A, you can expect download speeds of 400 to 700 Kbps and upload speeds of 60- to 80 Kbps.2
    NationalAccess is the name for Verizon Wireless' national wireless Internet service. This 3rd Generation data service, also referred to as 1XRTT or 1X, enables users to access the Internet, email and attachments, as well as business applications at speeds bursting up to 144 kbps. Users should expect average speeds of 60 to 80 Kbps**.

    1 Speeds require an EV-DO Rev. A-capable device. When using an EV-DO device that is not Rev. A-capable or traveling in the extended Broadband Rate and Services Area, you can expect download speeds of 400-700 Kbps and upload speeds of 60-80 Kbps.

    2 Mobile Broadband speed claims based on our network tests with 5 MB FTP data files, without compression. VZAccess Manager will indicate when you’re in a Rev. A coverage area.

    **NationalAccess speed claims based on network tests with 101 KB FTP data files. Actual speeds and coverage may vary.

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  3. Do I need to subscribe to an Internet Service Provider in order to use NationalAccess or Mobile Broadband?

    No, NationalAccess and Mobile Broadband provide complete Internet access. A separate Internet service provider account is not necessary.

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  4. Does Verizon Wireless provide email accounts for NationalAccess and Mobile Broadband subscribers?

    Verizon Wireless does not provide email accounts at this time. Customers can use the NationalAccess and Mobile Broadband networks and their Internet browser or Virtual Private Network (VPN) client to access their existing email account to send and receive email while away from the office. Check with your IT department regarding intranet access requirements.

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  5. How does setup on the Mobile Broadband device work?

    Verizon Wireless Mobile Broadband devices come with a software installation CD that assists with the installation of the PC Card, ExpressCard™, Verizon Jetpack™ 4G LTE Mobile Hotspot, 3G dedicated mobile hotspot or USB modem onto the laptop computer. After installation of the drivers and software, the device is inserted into the correct slot followed by a few automated steps for activation of the device. Once this is complete you can be online and browsing in no time.

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  6. Can I use VZAccess Manager with Windows Vista®?

    To find out if VZAccess Manager supports Windows Vista, please visit the VZAccess Manager Software Download Consumer Site for a complete list of support devices and platforms.

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  7. How can I check data usage of my Mobile Broadband device?

    You may check your unbilled monthly data usage for your Mobile Broadband device through the following options:

    • My Account or My Business Account
    • Dial (800) 922-0204 or *611 from a Verizon Wireless handset. You must have your Mobile Broadband device mobile number available to check usage.

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  8. What are the sizes of files I may send or receive with Mobile Broadband and NationalAccess?

    Although individual file sizes and user experiences will vary in size, the below graph shows estimated file sizes of common file types.

    Estimated Size of Common File Types*

     
    Application Approximate Size
     
    E-mail (1 page without attachments)

    3 KB

     
    Word Document (5 text pages)

    70 KB

     
    Typical Web Page Lookup1

    300 KB

     
    Low Resolution Digital Photo

    500 KB

     
    PowerPoint® Presentation
    (20 pages text and light graphics)

    3 MB

     
    V CASTSM Music PC Download
    (3-minute song)

    4 MB

    *The above examples are just estimates, based on approximate size assumptions. Actual file sizes and user experiences will vary.

    1Graphically intense pages or pages with video can exceed 3MB.

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  9. What types of applications/services could lead to high data usage?

    Streaming music or video can typically lead to high data usage.

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  10. Does Verizon Wireless send a message when my data usage approaches my limit?

    Yes, we send text messages to your Mobile Broadband device which you can view by selecting the Text Messaging tab in VZ Access Manager. These messages will appear when your usage reaches the 50%, 75%, 90% and 100% levels of your data allowance in the billing period. However, there will be a time lag that can be as long as eight hours between the end of a data session and the point at which your data usage for that session is applied to your account. Therefore, it is possible that you may exceed your usage allowance before receiving a text message.

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  11. Do software updates count towards my allowance?

    Downloads for Windows or Mac® OS Updates, Anti-virus, and other software updates will count against your Mobile Broadband allowance. You can change your computer settings so that these updates won’t automatically download until you approve the download.

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  12. Do I have to turn anything else on when using the Mobile Broadband service from my netbook?

    With some models of netbooks purchased from Verizon Wireless, you may need to make sure that the power switch (if any) for the embedded wireless card is in the “on” position, and also launch VZAccess Manager. If you purchased your netbook elsewhere, you may or may not need to check the power switch for the embedded wireless card (if any). Some netbook vendors also use connection manager software other than VZAccess Manager.

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  13. Can I use a MiFi™ 2200 Intelligent Mobile Hotspot with the USB cable and still connect devices via Wi-Fi?

    No, when you are using a MiFi 2200 Intelligent Mobile Hotspot with the USB cable, the Wi-Fi gateway functionality is disabled. Connecting via the cable makes the device a single-user USB modem.

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  14. When I use a 3G dedicated mobile hotspot / Verizon Jetpack™ 4G LTE Mobile hotspot, will the data used by different devices count against the 3G dedicated mobile hotspot / Verizon Jetpack 4G LTE Mobile hotspot data allowance?

    Yes, when multiple devices are using the 3G dedicated mobile hotspot / Verizon Jetpack 4G LTE mobile hotspot connection, the data used by all of the devices counts against your data allowance.

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  15. How important is signal strength when using Mobile Broadband and NationalAccess?

    The stronger the 3G signal strength (found on the bottom left corner of VZ Access Manager), the more likely it is you will receive the full benefits of a 3G connection. If using in building consider using service closer to the window or purchasing an extended antenna for select devices.

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  16. Are there any tips I can use to protect myself when using a public Wi-Fi hotspot?

    Remember when you use a public hotspot it pays to protect your information:

    • Make sure your firewalls are on and up to date.
    • Turn off your file sharing tool.
    • Use your VPN.
    • Use an email program that encrypts the contents of your email, as well as any passwords.
    • Don’t send private information from a public hotspot, save it for when you are on a more secure connection like your Verizon Mobile Broadband connection or your home network.
    • Turn off your wireless adapter when you’re not using it.
    • Watch your surroundings and make sure that you and your information are not being viewed by someone else.

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  1. If I am currently a Verizon Wireless customer, do I need a new mobile number for the data devices or can I use my existing number?

    If you choose to keep your existing handset for voice calls, you will need to add an additional mobile number to your account for the data devices. The data devices have their own mobile number and ESN/MEID (Electronic Serial Number/Mobile Equipment Identifier) just like a wireless phone.

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  2. How do Mobile Broadband devices work?

    Mobile Broadband devices allow you to establish a connection to the Internet using a laptop computer when you are within the Verizon Wireless National Enhanced Services Area. The device has an antenna and will pick up a wireless radio signal from the air much like your voice cellular phone.

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  3. Will a PC Card, Express Card™, 3G dedicated mobile hotspot, Verizon Jetpack™ 4G LTE mobile hotspot, or USB modem work with my laptop?

    Visit Mobile Broadband and NationalAccess System Requirements.

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  4. My PC Card/ExpressCard™ / 3G dedicated mobile hotspot / Verizon Jetpack™ 4G LTE mobile hotspot / USB modem won't connect. What should I do?

    There are several things you can try, in order:

    1. Try rebooting the computer.
    2. Make sure the device is seated properly in the correct slot.
    3. If you purchased your device through Telesales, you may still need to accept the terms of service.
      • Call the automated line at 877-807-4646 with your 12-digit order number, the device wireless phone number, and the last 4 digits of your Social Security Number.
    4. Uninstall the software by selecting "Control Panel" and choosing "Add/Remove Programs." Then reinstall the software.
    5. Verify the computer has the latest Operating System updates and hotfixes
      • Note: Hotfixes are available on the Microsoft website.
    6. Try running Activation again through the VZAccess Manager Options menu. Go to "Options" and select "Activation..."
    7. Try running the Setup Wizard again through VZAccess Manager Options menu. Go to "Options" and select "Run Wizard..."

    If none of these options works, you'll need to call Data Technical Support at (800) 922-0204.

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  5. Can I get an external antenna to improve the signal of my Mobile Broadband device?

    Some Verizon Wireless Mobile Broadband devices may come with either a removable antenna or an extra connection port for an external antenna. This can be used when you are inside a building or a car to help pull in a stronger signal and improve your connection in fringe or low reception areas. Verizon Wireless provides two types of external antennas:

    • Magnet Mount can be placed on the roof of a car
    • Window Mount is mounted on the edge of a car window or attached to the window in a building. An adaptor cable will be required to connect the external antenna.
    The external antennas and adapter can be purchased on the accessories section of VerizonWireless.com.

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  1. Is my company's proprietary data secure traveling over the Verizon Wireless NationalAccess and Mobile Broadband network?

    Verizon Wireless NationalAccess and Mobile Broadband service uses CDMA technology, which provides authentication and inherent data protection. Verizon Wireless always recommends you use a VPN and firewall software to secure your information.

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  2. Will Mobile Broadband and NationalAccess work with IP Sec and existing VPN Solutions?

    Yes, your VPN product should treat the NationalAccess and Mobile Broadband data networks exactly as it treats the Internet; however, we recommend testing your specific VPN over the NationalAccess and Mobile Broadband networks before you deploy the service. Verizon Wireless' national data sales team, in conjunction with system engineers and data solutions managers, work with customers and VPN providers to enable secure, wireless access to their VPN over the NationalAccess and Mobile Broadband networks. Your Verizon Wireless sales representative can provide additional information on VPN access over the Verizon Wireless networks. Verizon Wireless Data Sales Engineers are also available to meet with your corporate IT group to answer any questions and ensure a smooth implementation.

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  1. What is Mobile Broadband Connect?

    Mobile Broadband Connect is a product offering from Verizon Wireless that allows you to use your device/handset as a modem if you subscribe to a qualifying data and/or calling plan. By using the adaptor cable that comes with the purchase of the appropriate Mobile Office Kit or that is contained in the box for your BlackBerry® device or Smartphone, a connection can be made from your laptop computer to your Mobile Broadband Connect capable device. By linking your laptop to your Mobile Broadband enabled device, you can establish a broadband connection anywhere within our Mobile Broadband Rate and Coverage Area. When you are outside this area, your laptop will connect using NationalAccess anywhere within the Extended National Enhanced Services Rate and Coverage Area. If you have a BlackBerry device or Smartphone, you also can roam on the Canadian or Mexican Broadband Rate and Coverage Areas. By using Mobile Broadband, you can transfer files, securely access corporate email and applications - even data-intensive ones - and download short video clips, audio files and Web graphics. Having a true desktop-like experience while out of the office will help you stay as productive and efficient as ever.

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  2. How would having Mobile Broadband Connect benefit me?

    Mobile Broadband Connect gives you cost effective wireless Web access. There's no additional data device to purchase and you can add Mobile Broadband Connect to your Verizon Wireless phone, BlackBerry® device, or Smartphone. With Mobile Broadband Connect you can:

    • Enjoy quick and easy access to email and the Internet.
    • Get the benefits of Mobile Broadband with the flexibility and versatility of your mobile phone.
    • Transfer files, access corporate applications, send and receive email attachments.

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  3. How do I get Mobile Broadband Connect?

    In order to utilize Mobile Broadband Connect you must:

    1. Have a Mobile Broadband Connect capable wireless device.
    2. Subscribe to a qualifying Verizon Wireless data and/or calling plan.
    3. Subscribe to a Mobile Broadband Connect feature. To get Mobile Broadband Connect today contact a Business Sales Representative; or call (800) VZW-4BIZ (800-899-4249).
    4. Obtain the appropriate USB adaptor for your device. BlackBerry® devices, Smartphones, and some select handsets come bundled with this. If using a handset, a Mobile Office Kit needs to be purchased from any Verizon Wireless store, or online.
    5. Finally, you need a copy of VZAccess Manager. This is included in the Mobile Office Kit, BlackBerry Smartphone box, or can be downloaded from VZAccess Manager's website.

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  4. How much does the Mobile Broadband Connect feature cost?

    The cost of the Mobile Broadband Connect feature depends on the pricing plan that you currently subscribe to. To learn more about Mobile Broadband Connect pricing please visit a Verizon Wireless store and ask a sales representative for pricing information or visit the Mobile Broadband Connect website.

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  5. What speeds can I expect with Mobile Broadband Connect?

    With Mobile Broadband Connect devices that are EV-DO Rev. A-capable, you can expect download speeds of 600-1.4 MBps and upload speeds of 500-800 Kbps while in the Mobile Broadband Mobile Broadband coverage area1. With Mobile Broadband Connect devices that are EV-DO Rev. 0-capable, you can expect download speeds of 400-700 Kbps and upload speeds of 60-80 Kbps.* while in the Mobile Broadband coverage area. When traveling outside of the Mobile Broadband coverage area, NationalAccess coverage is also included with Mobile Broadband Connect. Users should expect average speeds of 60 to 80 Kbps.**

    *Speed claim based on network tests with 5MB FTP data files, without compression. Actual speeds and coverage may vary.

    **NationalAccess speed claims based on network tests with 101 KB FTP data files. Actual speeds and coverage may vary.

    1 When in Mobile Broadband markets that do not yet have EV-DO Rev. A, you can expect download speeds of 400 to 700 Kbps and upload speeds of 60 to 80 Kbps.

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  6. Is Mobile Broadband Connect a Wi-Fi service?

    No, Verizon Wireless does not currently provide Wi-Fi services. Wi-Fi is a wireless technology utilizing unlicensed spectrum that is provided by hotels, restaurants, and other service providers within a small radius of said business or provider. These areas of connectivity are known as “hotspots.” Wi-Fi connections also require different hardware that may or may not be built into your PC. However, you can use the VZAccess Manager client to connect to Wi-Fi networks provided you have an 802.11 Wi-Fi card or embedded Wi-Fi chipset in your PC.

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  7. How do I set up Mobile Broadband Connect?

    To set up Mobile Broadband Connect for your device, please follow the instructions that were included in your Mobile Office Kit or your BlackBerry® / Smartphone box. If you need additional assistance, please visit the VZ Access Manager Demo.

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  8. How do Mobile Office Kits work?

    Mobile Office Kits allow you to establish a connection to the Internet when you are within the Verizon Wireless enhanced digital network by using your existing Verizon Wireless device and a notebook. The Mobile Office kit includes a USB cable specially made to fit your mobile phone, USB drivers, and connection software for the computer. Also included is Phonebook Management software, which will allow you to instantly transfer contact information from your PC to your mobile phone and/or from your mobile phone to your PC, and save phonebook on PC for back-up and editing of your mobile phonebook.

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  9. Where can I connect with Mobile Broadband?

    You can establish an Internet connection using Mobile Broadband Connect when you are within the Verizon Wireless Mobile Broadband and National Enhanced Services area.

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  10. Will Mobile Broadband Connect work with my computer?

    For more information on how it will work with your computer, visit NationalAccess and Mobile Broadband System Requirements.

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  11. Do I need to upgrade my phone/device to be able to use Mobile Broadband Connect?

    In most cases, you will not need to upgrade your phone/device to be able to use Mobile Broadband Connect. However, upgrades are required if you have older versions of the following devices:


    *Note: You will only need to upgrade the LG VX8100 if it does not have software version T81VZV04 or higher. The Motorola E815 only needs to be upgraded if it does not have software version 8720_01.1E.00 or higher. The LG VX8600 only needs to be upgraded if it does not have software version T86VZV02 or higher.

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  1. The computer doesn't detect my wireless phone, what should I do?

    There are several possible resolutions.

     
    Issue Resolution
     
    Physical Connectivity 
    1. Check the connection cable. Make sure it is securely plugged into the phone and the USB port of the computer.
    2. Make sure the phone is fully charged and powered on.
    3. Try power cycling the phone.
    4. Try another USB port on the computer.  
     
     
    Drivers may not be installed or were installed incorrectly 
    1. The USB Drivers for the phone must be installed prior to plugging the cable into the USB port.
    2. If the phone was plugged in first, unplug it.
    3. Then remove the drivers by going through Control Panel and selecting Add/Remove Programs.
    4. Reboot the computer.
    5. Then reinstall the drivers prior to plugging in the phone.
     
    Another application or device may be using the port 
    1. Verify there are no other applications running in the system tray that use the same COM port resources as the modem.
    2. If so, exit/close the application and retry. Example applications: HotSync Sync, ActiveSync®, FoneSync, Fax Controller, etc.
     
    Windows Update or Service Pack issues 
    1. The computer should have the latest service pack and/or updates from Microsoft® Windows Update.
    2. Visit Windows Update to determine if your system requires updating.

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  2. Why is Windows telling me the drivers might now be compatible?

    Microsoft® employs a driver certification program with other software developers to certify that a driver developed for the Windows Operating System is fully compatible and has passed Windows testing. Microsoft has not yet officially certified some of the drivers that are released with our Mobile Office Kits or BlackBerry® / Smartphone boxes, and you will be presented with a pop-up warning during installation on the Windows Vista®, Windows XP or Windows 2000 Operating Systems. Verizon Wireless certifies that these drivers are safe and in order to continue installation you will need to click “Continue anyway” whenever you see this dialog box:

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  3. I'm getting "username & password incorrect" error when trying to connect - what should I do?

    First, verify that you are within the Verizon Wireless Mobile Broadband Rate and Coverage Area or National Enhanced Services Rate and Coverage Area.

    1. This error will occur when you are outside of the Verizon Wireless National Enhanced Services Rate and Coverage Area and no data services are available.
    2. Then, verify the data features on your account. This error can also occur when you are trying to make a connection but you have not yet added the Mobile Broadband Connect feature to your line of service.

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  4. My connection seems very slow; how can I improve it?

    There are several possible resolutions.

     
    Issue Resolution
     
     
    Signal Strength 
    1. A poor signal on your mobile phone will contribute to slowing down your connection speed.
    2. If you are experiencing poor signal strength, try moving to a different location. Check to make sure your antenna is fully extended. Also refer to the Verizon Wireless National Enhanced Services Coverage Area to determine the level of coverage in your current location.

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  5. I was able to connect, but the error message "Page cannot be displayed" is displayed. What should I do?

    There are several possible resolutions.

     
    Issue Resolution
     
    A firewall or Internet security may be interfering 
    1. Try disabling your firewall temporarily for troubleshooting purposes. Sometimes a firewall or security application is not properly configured and changes must be made to the application to allow the mobile connection.
    2. If disabling the firewall or security application allows you to browse web pages, then contact the maker of the application for further configuration support. Windows XP Service Pack 2 includes a built-in firewall. You can disable this for troubleshooting purposes by going through "Control Panel" and selecting "Windows Firewall."   
     
     
    Your Web Browser may not be configured properly 
    1. Your browser may be set to connect through a proxy or configured to use a specific connection other than the mobile connection.
    2. Check your Internet Settings by goin under "Control Panel" and selecting "Internet Settings." Contact WDTS Support at (866) 788-9387 for further help on this portion of your Internet browsing settings. 

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  6. Why am I getting these errors: "Data Link terminated by remote machine" or "PPP link control protocol was terminated by the remote computer"?

    These errors are usually caused by a data provisioning issue that must be corrected by a WDTS Technician. Please contact WDTS at (800) 922-0204 for help if you encounter either of these error messages when trying to connect.

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  7. Why can't I send email through my existing ISP mail account?

    Some ISPs (Internet Service Providers) require their customers to authenticate before send email from other networks such as Verizon Wireless' NationalAccess and Mobile Broadband services. Please contact your email service provider for assistance in configuring your mail client.

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Last Modified: July 25, 2014