Mobile Broadband is available in 264 major metropolitan areas covering more than 280 million people, and is expanding coast to coast. Mobile Broadband is also available in 268 primary airports in the U.S. Learn More
Verizon Wireless NationalAccess is available in thousands of cities and towns across the U.S.Outside the Verizon Wireless Mobile Broadband coverage area, Mobile Broadband users will still have access to their data with Verizon Wireless' NationalAccess service.
Verizon Wireless Mobile Broadband and NationalAccess can help your company gain a competitive edge by giving your mobile or remote workforce access to business-critical data and applications behind the corporate firewall.
Mobile Broadband and NationalAccess provide your employees with the speed and national wide area coverage needed to enhance productivity and responsiveness, enabling you to accelerate your business' growth.
Mobile Broadband and NationalAccess allow users to access the Internet, their corporate intranet and email even when they are on the road, at customer locations, at the job site, in a taxi, on the train or anywhere within the Mobile Broadband or NationalAccess coverage areas.
Mobile Broadband and NationalAccess can help users enhance productivity and save time by giving them the ability to submit sales orders, work orders or client information from the field, thereby reducing time-consuming paperwork. They will get the information they need so they can spend more time with customers and close sales faster than the competition.
Mobile Broadband is Verizon Wireless' premier data service, offering your company one of the fastest, fully mobile wireless Internet data solutions available today. This ultra-high-speed wireless service available in various cities throughout the U.S. only from Verizon Wireless, provides users:
1 Speeds require an EV-DO Rev. A-capable device. When using an EV-DO device that is not Rev. A-capable or traveling in the extended Broadband Rate and Services Area, you can expect download speeds of 400-700 Kbps and upload speeds of 60-80 Kbps.
2 Mobile Broadband speed claims based on our network tests with 5 MB FTP data files, without compression. VZAccess Manager will indicate when you’re in a Rev. A coverage area.
**NationalAccess speed claims based on network tests with 101 KB FTP data files. Actual speeds and coverage may vary.
No, NationalAccess and Mobile Broadband provide complete Internet access. A separate Internet service provider account is not necessary.Back to top
Verizon Wireless does not provide email accounts at this time. Customers can use the NationalAccess and Mobile Broadband networks and their Internet browser or Virtual Private Network (VPN) client to access their existing email account to send and receive email while away from the office. Check with your IT department regarding intranet access requirements.Back to top
Verizon Wireless Mobile Broadband devices come with a software installation CD that assists with the installation of the PC Card, ExpressCard™, Verizon Jetpack™ 4G LTE Mobile Hotspot, 3G dedicated mobile hotspot or USB modem onto the laptop computer. After installation of the drivers and software, the device is inserted into the correct slot followed by a few automated steps for activation of the device. Once this is complete you can be online and browsing in no time.Back to top
To find out if VZAccess Manager supports Windows Vista, please visit the VZAccess Manager Software Download Consumer Site for a complete list of support devices and platforms.Back to top
You many check your unbilled monthly data usage for your Mobile Broadband device through the following options:
Although individual file sizes and user experiences will vary in size, the below graph shows estimated file sizes of common file types.
Estimated Size of Common File Types*
|E-mail (1 page without attachments)|
|Word Document (5 text pages)|
|Typical Web Page Lookup1|
|Low Resolution Digital Photo|
(20 pages text and light graphics)
|V CASTSM Music PC Download|
*The above examples are just estimates, based on approximate size assumptions. Actual file sizes and user experiences will vary.
1Graphically intense pages or pages with video can exceed 3MB.Back to top
Streaming music or video can typically lead to high data usage.Back to top
Yes, we send text messages to your Mobile Broadband device which you can view by selecting the Text Messaging tab in VZ Access Manager. These messages will appear when your usage reaches the 50%, 75%, 90% and 100% levels of your data allowance in the billing period. However, there will be a time lag that can be as long as eight hours between the end of a data session and the point at which your data usage for that session is applied to your account. Therefore, it is possible that you may exceed your usage allowance before receiving a text message.Back to top
Downloads for Windows or Mac® OS Updates, Anti-virus, and other software updates will count against your Mobile Broadband allowance. You can change your computer settings so that these updates won’t automatically download until you approve the download.Back to top
With some models of netbooks purchased from Verizon Wireless, you may need to make sure that the power switch (if any) for the embedded wireless card is in the “on” position, and also launch VZAccess Manager. If you purchased your netbook elsewhere, you may or may not need to check the power switch for the embedded wireless card (if any). Some netbook vendors also use connection manager software other than VZAccess Manager.Back to top
No, when you are using a MiFi 2200 Intelligent Mobile Hotspot with the USB cable, the Wi-Fi gateway functionality is disabled. Connecting via the cable makes the device a single-user USB modem.Back to top
When I use a 3G dedicated mobile hotspot / Verizon Jetpack™ 4G LTE Mobile hotspot, will the data used by different devices count against the 3G dedicated mobile hotspot / Verizon Jetpack 4G LTE Mobile hotspot data allowance?Back to top
The stronger the 3G signal strength (found on the bottom left corner of VZ Access Manager), the more likely it is you will receive the full benefits of a 3G connection. If using in building consider using service closer to the window or purchasing an extended antenna for select devices.Back to top
Remember when you use a public hotspot it pays to protect your information:
If you choose to keep your existing handset for voice calls, you will need to add an additional mobile number to your account for the data devices. The data devices have their own mobile number and ESN/MEID (Electronic Serial Number/Mobile Equipment Identifier) just like a wireless phone.Back to top
Mobile Broadband devices allow you to establish a connection to the Internet using a laptop computer when you are within the Verizon Wireless National Enhanced Services Area. The device has an antenna and will pick up a wireless radio signal from the air much like your voice cellular phone.Back to top
Will a PC Card, Express Card™, 3G dedicated mobile hotspot, Verizon Jetpack™ 4G LTE mobile hotspot, or USB modem work with my laptop?Back to top
My PC Card/ExpressCard™ / 3G dedicated mobile hotspot / Verizon Jetpack™ 4G LTE mobile hotspot / USB modem won't connect. What should I do?
There are several things you can try, in order:
Some Verizon Wireless Mobile Broadband devices may come with either a removable antenna or an extra connection port for an external antenna. This can be used when you are inside a building or a car to help pull in a stronger signal and improve your connection in fringe or low reception areas. Verizon Wireless provides two types of external antennas:
Verizon Wireless NationalAccess and Mobile Broadband service uses CDMA technology, which provides authentication and inherent data protection. Verizon Wireless always recommends you use a VPN and firewall software to secure your information.Back to top
Yes, your VPN product should treat the NationalAccess and Mobile Broadband data networks exactly as it treats the Internet; however, we recommend testing your specific VPN over the NationalAccess and Mobile Broadband networks before you deploy the service. Verizon Wireless' national data sales team, in conjunction with system engineers and data solutions managers, work with customers and VPN providers to enable secure, wireless access to their VPN over the NationalAccess and Mobile Broadband networks. Your Verizon Wireless sales representative can provide additional information on VPN access over the Verizon Wireless networks. Verizon Wireless Data Sales Engineers are also available to meet with your corporate IT group to answer any questions and ensure a smooth implementation.Back to top
Mobile Broadband Connect is a product offering from Verizon Wireless that allows you to use your device/handset as a modem if you subscribe to a qualifying data and/or calling plan. By using the adaptor cable that comes with the purchase of the appropriate Mobile Office Kit or that is contained in the box for your BlackBerry® device or Smartphone, a connection can be made from your laptop computer to your Mobile Broadband Connect capable device. By linking your laptop to your Mobile Broadband enabled device, you can establish a broadband connection anywhere within our Mobile Broadband Rate and Coverage Area. When you are outside this area, your laptop will connect using NationalAccess anywhere within the Extended National Enhanced Services Rate and Coverage Area. If you have a BlackBerry device or Smartphone, you also can roam on the Canadian or Mexican Broadband Rate and Coverage Areas. By using Mobile Broadband, you can transfer files, securely access corporate email and applications - even data-intensive ones - and download short video clips, audio files and Web graphics. Having a true desktop-like experience while out of the office will help you stay as productive and efficient as ever.Back to top
Mobile Broadband Connect gives you cost effective wireless Web access. There's no additional data device to purchase and you can add Mobile Broadband Connect to your Verizon Wireless phone, BlackBerry® device, or Smartphone. With Mobile Broadband Connect you can:
In order to utilize Mobile Broadband Connect you must:
The cost of the Mobile Broadband Connect feature depends on the pricing plan that you currently subscribe to. To learn more about Mobile Broadband Connect pricing please visit a Verizon Wireless store and ask a sales representative for pricing information or visit the Mobile Broadband Connect website.Back to top
With Mobile Broadband Connect devices that are EV-DO Rev. A-capable, you can expect download speeds of 600-1.4 MBps and upload speeds of 500-800 Kbps while in the Mobile Broadband Mobile Broadband coverage area1. With Mobile Broadband Connect devices that are EV-DO Rev. 0-capable, you can expect download speeds of 400-700 Kbps and upload speeds of 60-80 Kbps.* while in the Mobile Broadband coverage area. When traveling outside of the Mobile Broadband coverage area, NationalAccess coverage is also included with Mobile Broadband Connect. Users should expect average speeds of 60 to 80 Kbps.**
**NationalAccess speed claims based on network tests with 101 KB FTP data files. Actual speeds and coverage may vary.1 When in Mobile Broadband markets that do not yet have EV-DO Rev. A, you can expect download speeds of 400 to 700 Kbps and upload speeds of 60 to 80 Kbps. Back to top
Is Mobile Broadband Connect a Wi-Fi service?
No, Verizon Wireless does not currently provide Wi-Fi services. Wi-Fi is a wireless technology utilizing unlicensed spectrum that is provided by hotels, restaurants, and other service providers within a small radius of said business or provider. These areas of connectivity are known as “hotspots.” Wi-Fi connections also require different hardware that may or may not be built into your PC. However, you can use the VZAccess Manager client to connect to Wi-Fi networks provided you have an 802.11 Wi-Fi card or embedded Wi-Fi chipset in your PC.Back to top
To set up Mobile Broadband Connect for your device, please follow the instructions that were included in your Mobile Office Kit or your BlackBerry® / Smartphone box. If you need additional assistance, please visit the VZ Access Manager Demo.Back to top
Mobile Office Kits allow you to establish a connection to the Internet when you are within the Verizon Wireless enhanced digital network by using your existing Verizon Wireless device and a notebook. The Mobile Office kit includes a USB cable specially made to fit your mobile phone, USB drivers, and connection software for the computer. Also included is Phonebook Management software, which will allow you to instantly transfer contact information from your PC to your mobile phone and/or from your mobile phone to your PC, and save phonebook on PC for back-up and editing of your mobile phonebook.Back to top
You can establish an Internet connection using Mobile Broadband Connect when you are within the Verizon Wireless Mobile Broadband and National Enhanced Services area.Back to top
For more information on how it will work with your computer, visit NationalAccess and Mobile Broadband System Requirements.Back to top
*Note: You will only need to upgrade the LG VX8100 if it does not have software version T81VZV04 or higher. The Motorola E815 only needs to be upgraded if it does not have software version 8720_01.1E.00 or higher. The LG VX8600 only needs to be upgraded if it does not have software version T86VZV02 or higher.Back to top
There are several possible resolutions.
|Drivers may not be installed or were installed incorrectly|
|Another application or device may be using the port|
|Windows Update or Service Pack issues|
Microsoft® employs a driver certification program with other software developers to certify that a driver developed for the Windows Operating System is fully compatible and has passed Windows testing. Microsoft has not yet officially certified some of the drivers that are released with our Mobile Office Kits or BlackBerry® / Smartphone boxes, and you will be presented with a pop-up warning during installation on the Windows Vista®, Windows XP or Windows 2000 Operating Systems. Verizon Wireless certifies that these drivers are safe and in order to continue installation you will need to click “Continue anyway” whenever you see this dialog box:Back to top
First, verify that you are within the Verizon Wireless Mobile Broadband Rate and Coverage Area or National Enhanced Services Rate and Coverage Area.
There are several possible resolutions.
There are several possible resolutions.
|A firewall or Internet security may be interfering|
|Your Web Browser may not be configured properly|
These errors are usually caused by a data provisioning issue that must be corrected by a WDTS Technician. Please contact WDTS at (800) 922-0204 for help if you encounter either of these error messages when trying to connect.Back to top
Some ISPs (Internet Service Providers) require their customers to authenticate before send email from other networks such as Verizon Wireless' NationalAccess and Mobile Broadband services. Please contact your email service provider for assistance in configuring your mail client.Back to top