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PRL (Preferred Roaming List) FAQs
  1. Why do I need to perform the Preferred Roaming List update on my wireless phone?

    By performing this update your phone will stay on the Verizon Wireless network and/or digital service whenever possible. Also, for most price plans after 2/1/2002 the phone roam indicator will turn off/on in accordance to the price plan you have chosen.

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  2. What are the steps I need to take to complete the Preferred Roaming List update?

    The following are the steps you need to take to complete the update:

    1. Power on your Verizon Wireless phone.
    2. Dial *228 from your home digital coverage area, followed by the "SEND" key.
    3. When prompted, press option #2, to update your phones roaming capabilities (This process may take up to 2 minutes).
    4. Once completed, a confirmation message will be played, and a message will display on the phone screen.

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  3. What if the Preferred Roaming List update fails to complete successfully?

    If for some reason the update does not complete successfully, please try again at a later time. If the problem persists, your phone may not be capable of this update process.

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  4. What benefits will the Preferred Roaming List update provide?

    Benefits of this update include a roaming indicator that will reflect the price plan you have chosen (available on most price plans after 2/1/2002).

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  5. How often do I need to perform the Preferred Roaming List update?

    This update should be performed every three months, and/or after changing price plans.

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  6. How much will the *228 call cost me when I perform the Preferred Roaming List update?

    This call is offered FREE of airtime charges from Verizon Wireless.

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  7. When can I perform the Preferred Roaming List update?

    You may perform this update at your convenience. This FREE software update is available to you 24 hours a day, seven days a week!

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