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Call Forwarding

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With this feature, you can forward your mobile calls to another phone number, such as your home or office. With Call Forwarding, you won’t miss a thing — If you accidentally leave without your phone, or your battery dies and you don’t have your charger, you can forward all your calls to a different number. You can also choose to set your calls to forward to another number when you don’t answer or are on another call. That way, your important calls can still be answered, even when you’re unavailable.

Note: When forwarding all calls, your mobile phone won’t ring until you turn off Call Forwarding.

Call Forwarding is automatically included with new activations, and there are no subscription fees for the service. However, airtime charges apply to all forwarded calls according to your calling plan, even when forwarding to a landline.

How to Get It

Call Forwarding is automatically included, at no additional charge, with all plans.

How to Use It

You can turn Call Forwarding on and off from either your mobile phone or your computer.

From your phone:
  1. Enter *72.
  2. Enter the phone number (including area code) where you want your calls to be forwarded to (e.g., *72-908-123-4567). 
  3. Press the Call button and wait for confirmation. You should hear a confirmation tone or message. 
  4. End your call.

You’ve successfully turned on Call Forwarding from your phone.

For step-by-step instructions on how to turn off Call Forwarding or how to turn it on from your computer, see our How to Use Guide: Call Forwarding.

To learn how to forward calls for when you’re already on the phone, visit our No Answer/Busy Transfer FAQs.

Important Information

Not available in some areas. Airtime charges applied to all simultaneous calls and to forwarded / transferred calls, even if you send the call to landline phones. When activated, all calls will be forwarded to another number until deactivated. The mobile phone will not ring. Long distance charges may be incurred. Airtime charges may apply. Additional per-minute charges may apply to all forwarded calls. You'll be charged for one minute of airtime when activating Call Forwarding.

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