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Call Forwarding

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With this feature, you can forward your mobile calls to another phone number, including your home or office. If you accidentally leave without your phone or your battery dies and you don’t have your charger, you can forward all your calls to a different number and not miss a thing. You can also set your calls to forward to another number only if you don’t answer or are on another call. That way, your important calls can still be answered, even when you’re unavailable.

Note: When forwarding all calls, your mobile phone won’t ring until you turn off Call Forwarding.

Call Forwarding is automatically included with new activations, and there are no subscription fees for the service. However, airtime charges apply to all forwarded calls according to your calling plan, even when forwarding to a landline.

How to Get It

Call Forwarding is automatically included with all plans. To confirm that you have this feature:

  1. Go to the Change Features page in My Verizon and scroll to the Additional Features section.

  2. If you have multiple lines on your account, select your device and click Next.

  3. Scroll down to the Additional Features section, and check to see if CURRENT FEATURE is listed next to Call Forwarding. This indicates the feature is active on your account.

    Note: If the feature isn’t active, click the Add button next to Call Forwarding and click Next at the bottom of the page. Then follow the onscreen prompts to add the feature to your account.  

How to Use It

You can turn Call Forwarding on and off from your mobile phone or your computer. For step-by-step instructions, see our How to Use Guide: Call Forwarding.

Important Information

Not available in some areas. Airtime charges applie to all simultaneous calls and to forwarded / transferred calls, even if you send the call to landline phones. When activated, all calls will be forwarded to another number until deactivated. The mobile phone will not ring. Long distance charges may be incurred. Airtime charges may apply. Additional per-minute charges may apply to all forwarded calls. You will be charged for one minute of airtime when activating Call Forwarding.

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