Select Your Device
Moto Z Droid Edition
Moto Z Force Droid Edition
Samsung Galaxy Note7
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 6s
Samsung Galaxy S® 6
Apple® iPhone® 5s
Samsung Galaxy S7
Samsung Convoy™ 3
Samsung Galaxy S® 4
Samsung Galaxy Note® 4
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Note5
DROID TURBO 2
Samsung Galaxy S7 edge
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
LG G3
Samsung 3G Network Extender
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Apple® iPhone® 5
LG G4™
Verizon Ellipsis™ 7
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Jetpack® MiFi® 6620L
Apple® iPad® 2
Apple® iPhone® 4s
Apple® iPhone® 4
DROID MAXX 2
Samsung Galaxy S® 6 edge
Samsung Galaxy Note® 3
LG Revere® 3
Samsung Galaxy S6 edge +
Samsung Galaxy J3 V
Samsung Galaxy S® III
Samsung Galaxy J1™ Prepaid
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Gusto® 3
DROID MINI by MOTOROLA
Verizon MiFi® 4G LTE Global USB Modem U620L
LG Cosmos™ 3
LG G2
HTC Desire® 526
LG G Vista
LG V10™
Samsung 4G LTE Network Extender
Brigadier™ by Kyocera
Samsung Galaxy J3 (2016)
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Commando®
Verizon Wireless Home Phone
DROID RAZR M by MOTOROLA
LG Optimus Zone™ 3 Prepaid
LG G5
Pantech 4G LTE Global USB Modem UML290
LG Extravert™ 2
Verizon 4G LTE Broadband Router with Voice
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal™
HTC One® (M8)
DuraXV
DROID ULTRA by MOTOROLA
Verizon 4G LTE USB Modem 551L
Casio G'zOne Commando® 4G LTE
Gear S2
LG G Pad 8.3 LTE
GizmoPal® 2 by LG
HTC One M9
Casio G'zOne Ravine® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG K8 V
Samsung Galaxy Note® II
Sony Xperia® Z3v
Galaxy Note® Edge
GizmoGadget™ by LG
Samsung Galaxy S® 4 mini
Samsung Convoy® 4
Microsoft Lumia 735
Verizon 4G LTE USB Modem UML295
hum by Verizon
Verizon LTE Internet and Home Phone
HTC Desire® 626
Verizon 4G LTE Broadband Router
Nokia Lumia 928
Nexus 6
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
iPad® Pro
Transpyre™ Prepaid
Verizon Ellipsis® 10
Samsung Convoy™ 2
Moto X™ (2nd Gen.)
LG K4™ LTE
Moto X™ by Motorola
DROID TURBO 2 - Designed by You
Gear S®
BlackBerry® Bold™ 9930 smartphone
Verizon Wireless AirCard® 595
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Moto E™ Prepaid
Moto G™ by Motorola
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Gusto® 2
Nokia Lumia 822
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Brightside™
LG Optimus Zone™ 2 Prepaid
LG Terra™
iPad® Air 2
HTC One®
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Intensity™ II
LTE Internet (Installed)
LG Optimus Exceed™ 2
Blackberry Classic
LG Exalt™
PRIV™ by Blackberry®
LG Revere®
Nokia Lumia Icon
DROID INCREDIBLE 4G LTE by HTC
HTC One® (M8) for Windows®
Galaxy Tab E (8.0)
HTC 10™
LG Cosmos™ 2
Samsung Galaxy S® III mini
Verizon SureResponse®
Lucid™3 by LG
Watch Urbane™ 2nd Edition LTE
DROID RAZR by MOTOROLA
LG Octane™
Lancet™
Samsung Galaxy Tab® 2 (7.0)
LG Exalt™II
Lancet™ for Android™
Samsung Intensity™ III
DROID RAZR MAXX HD by MOTOROLA
LG G Pad™ X8.3
Kyocera DuraXV+
Microsoft Surface 3
LG Accolade™
LG Revere® 2
Samsung Convoy™
DROID DNA by HTC
Apple® iPad® mini with Retina display
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
LG enV®3
G Pad™ 10.1 LTE
Apple® iPad® Air™
Samsung Galaxy Tab S2
DROID RAZR MAXX by MOTOROLA
Samsung Gear S2 classic
Samsung Galaxy Tab® 4 (10.1)
Verizon Wireless USB760 Modem
Galaxy Tab E
Samsung Galaxy Tab® 2 (10.1)
iPad Pro™ (9.7-inch)
G Pad™ 7.0 LTE
DROID RAZR HD by MOTOROLA
DROID by MOTOROLA
Enact™ by LG
Samsung Gusto®
BlackBerry® Z30 smartphone
Casio G'zOne Ravine®
Ellipsis® Kids
HTC One® remix
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Hydro ELITE by KYOCERA
Google Nexus 7
LG 4G LTE USB Modem VL600
DROID BIONIC by MOTOROLA
BlackBerry® Bold 9650 smartphone
HTC One® max
Apple® iPad® with Wi-Fi + 4G
Samsung Galaxy Stellar™
DROID 4 by MOTOROLA
Apple® iPad® mini
Pantech Breakout™
Galaxy Nexus by Samsung
LG VX8300
Samsung Illusion™
HTC Desire® 530
LG Cosmos™
Motorola MOTO™ W755
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Tab®
LG Migosm
LG Extravert™
Samsung Galaxy Tab® 4 (8.0)
Lucid™ by LG
Samsung Haven™
BlackBerry® Bold™ 9930 smartphone without camera
LG Vortex™
Dell™ Vostro™ V13 Laptop
Casio G'zOne Boulder®
HTC Desire® 612
BlackBerry® Tour™ 9630 smartphone
Lucid™2 by LG
Samsung Galaxy Tab® (10.1)
DROID X2 by MOTOROLA
Motorola Barrage™
iPad® mini 4
DROID X by MOTOROLA
Pantech Hotshot™
LG VX5500
Verizon MiFi™2200 Intelligent Mobile Hotspot
LG enV® TOUCH
Verizon Wireless UMW190 Global USB Modem
Samsung Alias™ 2
Pantech Perception™
ZenPad™ Z8
Samsung Galaxy™ Stratosphere™ II
Apple® iPad® with Retina display
Samsung Galaxy Note® Pro
THUNDERBOLT™ by HTC
DROID 3 by MOTOROLA
LG Optimus Zone™
Motorola XOOM™ 4G LTE
LG Cosmos™ Touch
LG enV®2
Samsung ATIV SE™
Samsung Smooth™
Samsung Fascinate™
Pantech Jest™ 2
Verizon Wireless AirCard® 595U USB Modem
DROID CHARGE by SAMSUNG
Samsung Intensity™
Verizon Converged VOIP Device
Moto X™ - Designed by You (2nd Generation)
Nokia Lumia 2520
Spectrum™ 2 by LG
Samsung Knack™
BlackBerry® Pearl™ Flip 8230 smartphone
Windows Phone 8X by HTC
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Ellipsis™ Jetpack® MHS815L
Verizon Wireless UM175 USB Modem
Sony Xperia® Z2
Motorola Adventure™ V750
Samsung Galaxy Tab® S
Samsung Galaxy™ Stratosphere™
LG VX8360
iPad® mini 3
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy Legend™
Casio G'zOne Brigade®
Samsung Galaxy Note® 10.1 2014 Edition
Samsung SCH-u340
LG VX5400
Moto X™ - Designed by You
Motorola W385
Samsung Galaxy Camera®
DROID 2 by MOTOROLA
Luge™ by Motorola Prepaid
HTC Rhyme™
DROID INCREDIBLE by HTC
DROID 2 GLOBAL by MOTOROLA
Samsung Galaxy Note® 10.1
Verizon Wireless USB720 Modem
Pantech Marauder™
Samsung ATIV Odyssey™
HP Spectre x2
Intuition™ by LG
Delphi Connect
Nokia 2366i
Casio G'zOne Rock™
Verizon Wireless G'zOne Type-S
Verizon Wireless UM150 USB Modem
BlackBerry® Storm2™ 9550 smartphone Prepaid
HTC Rezound™
Revolution™ by LG
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
LG Ally™
Pantech Caper™ Prepaid
BlackBerry® Curve™ 8530 smartphone
LG VX8350
BlackBerry® Curve™ 8330 smartphone
Samsung Alias™
Apple® iPad®
Blackberry Classic Non-Camera
LG Chocolate® Touch
Samsung Galaxy Tab® (7.7)
Motorola MOTO™ VU204
Samsung Galaxy View
Samsung SCH-u410
Pantech Crux™
LG Voyager™
Spectrum™ by LG
HTC Trophy™
Samsung Juke
LG Chocolate®
Verizon Wireless Coupe™
Verizon Wireless USB727 Modem
Spartan GoCam™
BlackBerry® Torch™ 9850 smartphone
Samsung SCH-u430
Sony Xperia® PLAY
BlackBerry® 8830 World Edition smartphone
G'zOne Boulder™ Black and Silver
Samsung Reality™
DROID PRO by MOTOROLA
LG VX5300
LG VX5200
Verizon Wireless Escapade®
Sierra Wireless AirCard® 555D
Casio G'zOne Ravine® 2 Non-Camera
LG Optimus Exceed™ Prepaid
Motorola E815
Verizon Wireless PC5750 PC Card
Casio EXILIM
LG Enlighten®
Sharp KIN™ ONE
Samsung SCH-u540
Verizon Wireless CDM8975
LG Chocolate® 3
Samsung Omnia® II
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung Continuum™
LG Dare™
Motorola W315
LG Clout™
Motorola Entice™
Motorola MOTO™ Z6c World Edition
Verizon Wireless Razzle™
LG VX6100
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-a930
LG enV®
Sharp KIN™ TWO
Motorola MOTO Q™ 9c
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® Curve™ 9310 smartphone
Motorola RAZR V3c
Samsung Gleam®
HP® Mini 1151NR Netbook
Motorola V325
LG VX8700
Motorola RAZR V3m in Gray
Motorola MOTOKRZR K1m
LG Versa™
LG VX3200
Samsung SCH-a310
DROID ERIS by HTC
Samsung Rogue™
Samsung SCH-a650
Sierra Wireless AirCard® 580
LG VX8100
Gateway® LT2016u Netbook
Nokia 7705 Twist™
Samsung SCH-a870
Verizon Wireless CDM 7075
Samsung N150 Netbook
LG Glance™
Motorola V325i
Nokia 2705 Shade™ Non-Camera
HP® Pavilion dm1-3010nr Notebook
DROID XYBOARD 8.2 by MOTOROLA
LG VX3300
Pantech PN-210
Samsung Gem™
HP® Mini 311-1037NR Netbook
Motorola XOOM™
Nokia 6205
Samsung SCH-a670
LG Fathom®
Verizon Wireless V740 ExpressCard
Motorola CITRUS™
Verizon Wireless Adamant™
Compaq® Mini CQ10-688nr Netbook
Samsung i700 Pocket PC
LG VX4650
Samsung Trance™
Samsung Zeal™
Pantech PN-215
LG VX6000
LG VX4500
Motorola DEVOUR™ with MOTOBLUR™
Samsung SCH-u620
Nokia 7205 Intrigue™
Nokia 6215i
Verizon Wireless USB1000 Global USB Modem
HTC Apache XV6700
Samsung SCH-a950
Samsung Sway™
Motorola V60s
Nokia 6015i Prepaid
Samsung Omnia®
Samsung SCH-u550
DROID R2D2 by MOTOROLA
Verizon AD3700 Global USB Modem
Nokia 6315i
Verizon Wireless Salute™
Kyocera SE47
Jest™
Kyocera K323
Verizon Wireless CDM8950
Pantech PN-820
HTC Merge®
Samsung Renown™
Samsung FlipShot®
Nokia 2705 Shade™
Motorola Rival™
LG VENUS™
Motorola Krave™ ZN4
Motorola V265
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung SCH-a530
Verizon Wireless Blitz® Prepaid
LG VX4700
Verizon Wireless PN-300
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a850
Samsung SCH-n330
Motorola MOTORIZR Z6tv
Sharp KIN™ TWOm
Samsung SCH-i730
LG V
HTC Touch Pro™
BlackBerry® 7750
Verizon Wireless V620
Nokia 2128i
Kyocera KX414
Motorola T730
Nokia 2285
Kyocera KX444
Samsung SCH-a630
Nokia 2605 Mirage
Motorola V710
LG VX2000
Nokia 6236i
Samsung SCH-i760
Motorola Rapture™ VU30
Motorola Q™
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola C333
Motorola T300p
Nokia 3589i
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola MOTOSLVR L7C
Verizon Wireless U630 PC Card
Kyocera KPC650
Motorola MOTO Q™ music 9m
Samsung SCH-a795
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
LG VX9400
Samsung SCH-a970
Motorola V65p
Verizon XU870 Global ExpressCard®
Motorola T720
Kyocera KX2
Nokia 6305i
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Samsung Glyde™
Motorola MOTORAZR maxx Ve
Motorola V276
Motorola V276 Prepaid
Kyocera KX1v
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
Samsung Saga™
Samsung SCH-a610
Verizon Wireless XV6600 without Camera
Kyocera K404
Samsung SCH-a790
Verizon Wireless V640
Motorola V120e
HTC Ozone™ with TALKS™ for Verizon Wireless
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-i830

Accessories

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
See all your options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activate a Phone You Already Own
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:09
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Turn On Android™ Device Protection
[Device-Specific Instructions]
Initial Activation and Setup - LG G2
[Device-Specific Instructions]
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Activating Your G2 by LG - Existing Customers
[How to Use Guide]
LG G2 activation and setup guide for current Verizon Wireless customers
Activating Your G2™ by LG – New Customers
[How to Use Guide]
Setup guide for the LG G2
Activating Older Devices
[How to Use Guide]
Activation instructions for Older Certified Pre-Owned Devices.

Back Up & Transfer Content

Transfer Content Between Devices
[General Information]
Transfer your contacts, pictures and videos between smartphones. Our easy to use Verizon Content Transfer app works with Android and iOS.
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Move Pictures/Videos from Device - LG G2
[Device-Specific Instructions]
Transfer Data via Android™ Beam - LG G2
[Device-Specific Instructions]
Move Music Files to Device - LG G2
[Device-Specific Instructions]
Media Share - Android™
[Device-Specific Instructions]
Android™ Beam On/Off - LG G2
[Device-Specific Instructions]
USB Mass Storage - LG G2
[Device-Specific Instructions]
Move Pictures/Videos to Device - LG G2
[Device-Specific Instructions]
Move Music Files from Device - LG G2
[Device-Specific Instructions]
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Signal Strength - LG G2
[Device-Specific Instructions]
LG G2 Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power your LG G2 on and off.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Soft Reset - LG G2
[Device-Specific Instructions]
A soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Extend Battery Life - LG G2
[Device-Specific Instructions]
Battery Charging Issues - LG Smartphones
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging of the Battery - LG G2
[Device-Specific Instructions]
Battery Manager - LG G2
[Device-Specific Instructions]
Battery Overview - LG G2
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth® Discovery Mode - LG G2
[Device-Specific Instructions]
Send Contact via Bluetooth® - LG G2
[Device-Specific Instructions]
Bluetooth® On/Off - LG G2
[Device-Specific Instructions]
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
LG G2 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your LG G2 with your Bluetooth device.
LG G2 Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Discover how to turn Bluetooth functionality on and off using your LG G2.

Calendar

Add a Calendar Event - LG G2
[Device-Specific Instructions]

Calling & Dialing

HD Voice for Android FAQs
[FAQs]
Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face, 6-way conference calls and Video Calling, all on Verizon’s 4G LTE network
Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Alaska Service FAQs
[FAQs]
Learn about Verizon Wireless services offered in Alaska, including plans, what devices are available and upcoming enhancements.
Placing an International Call
[Device-Specific Instructions]
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call History - LG G2
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Answer Options - LG G2
[Device-Specific Instructions]
Place a Conference Call - LG G2
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Add a Speed Dial - LG G2
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Airplane/Standalone Mode - LG G2
[Device-Specific Instructions]
DTMF - LG G2
[Device-Specific Instructions]
Remove a Speed Dial - LG G2
[Device-Specific Instructions]
Restriction Settings - LG G2
[Device-Specific Instructions]
Voice Activated Dialing - LG G2
[Device-Specific Instructions]
Dial a Number - LG G2
[Device-Specific Instructions]
LG G2 Simulator: Changing the Ringtone
[Interactive Simulation]
Discover how to change the ringtone on your LG G2.
LG G2 Simulator: Dialing by Voice
[Interactive Simulation]
An interactive guide to using your voice to place a call with your LG G2.
LG G2 Simulator: Ignoring a Call and Responding with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and responding with a text message on your LG G2.
LG G2 Simulator: Placing a Call to a Contact
[Interactive Simulation]
Learn how to place a call to a contact using your LG G2.
LG G2 Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to call a new number using your LG G2.
LG G2 Simulator: Returning to a Call
[Interactive Simulation]
A visual guide for returning to a call on your LG G2.
LG G2 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your LG G2 to silent.
LG G2 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two active calls on your LG G2.
LG G2 Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Teach your children how to call 911 on your LG G2.
LG G2 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your LG G2 to Airplane mode.
LG G2 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add the number as a contact on your LG G2.
Redial - LG G2
[Device-Specific Instructions]
Why can't I see the keypad when I am on a call?
[Community]
I am having trouble with setting up my phone. When I make a call the screen is black and I cannot find out how to bring the keypad back up to press any buttons or to hang up the call. I have to disconnect from the call with the power button which is a pain because I like to use speakerphone and cannot...

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Move Pictures/Videos from Device - LG G2
[Device-Specific Instructions]
Camera Settings - LG G2
[Device-Specific Instructions]
Enable/Disable Video Call - HD Voice - LG G2
[Device-Specific Instructions]
Google Photos
[Device-Specific Instructions]
Share Media On/Off (DLNA) - LG G2
[Device-Specific Instructions]
Move Pictures/Videos to Device - LG G2
[Device-Specific Instructions]
Enable/Disable Smart Video - LG G2
[Device-Specific Instructions]
Play/Copy Media (DLNA) - LG G2
[Device-Specific Instructions]
Enable/Disable HDMI - LG G2
[Device-Specific Instructions]
LG G2 Simulator: Adjusting the Video Setting for Messaging
[Interactive Simulation]
A how-to guide for adjusting the video setting for easy message sending using your LG G2.
LG G2 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to switch from the rear to the front-facing camera while recording a video with your LG G2.
LG G2 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from back to front-facing for taking a picture with your LG G2.
LG G2 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your LG G2.
LG G2 Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos using your LG G2.
LG G2 Simulator: Sharing Videos
[Interactive Simulation]
Learn how to share videos using your LG G2.
LG G2 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your LG G2.
LG G2 Simulator: Turning On the Flash
[Interactive Simulation]
Learn how to turn on the camera's flash for taking a picture with your LG G2.
LG G2 Simulator: Using Dual Shot
[Interactive Simulation]
Discover how to use Dual Shot to take a picture with both the rear and front-facing cameras on your LG G2.
LG G2 Simulator: Using Shot & Clear
[Interactive Simulation]
Discover how to use Shot & Clear to remove unwanted items from a photo with your LG G2.
LG G2 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video on your LG G2.
LG G2 Simulator: Zooming In and Out
[Interactive Simulation]
Explore the camera functionality of your LG G2.
Play/Copy Media (DLNA) - Android™
[Device-Specific Instructions]
Record and Share a Video - LG G2
[Device-Specific Instructions]
Share a Picture from the Gallery - LG G2
[Device-Specific Instructions]
Share a Video from the Gallery - LG G2
[Device-Specific Instructions]
Take and Share a Picture - LG G2
[Device-Specific Instructions]
View Pictures/Videos - LG G2
[Device-Specific Instructions]

Computer/PC Connectivity

USB Debugging Mode - LG G2
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device/USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
Windows® Device Manager Conflicts - LG G2
[Device-Specific Instructions]
Enable/Disable HDMI - LG G2
[Device-Specific Instructions]

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Add a Contact - LG G2
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Send Contact via Bluetooth® - LG G2
[Device-Specific Instructions]
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Link/Unlink Contacts - LG G2
[Device-Specific Instructions]
Caller-ID Image - LG G2
[Device-Specific Instructions]
Edit a Contact - LG G2
[Device-Specific Instructions]
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Contact Display Options - LG G2
[Device-Specific Instructions]
Copy a Contact to the SIM Phone Book - LG G2
[Device-Specific Instructions]
Export Contacts to an SD Card - LG G2
[Device-Specific Instructions]
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Delete a Contact - LG G2
[Device-Specific Instructions]
How do I change the names of groups for contacts?
[Community]
How do I add a group name or change a name.
Import Contacts from an SD Card - LG G2
[Device-Specific Instructions]
LG G2 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact on your LG G2.
LG G2 Simulator: Adding a Contact to a Group
[Interactive Simulation]
A step-by-step guide for adding a contact to a group on your LG G2.
LG G2 Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your LG G2.
LG G2 Simulator: Adding and Deleting a Contact from Your Favorites
[Interactive Simulation]
A step-by-step guide for adding and deleting a contact from your Favorites list on your LG G2.
LG G2 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Discover how to assign a ringtone to a contact on your LG G2.
LG G2 Simulator: Creating a Group
[Interactive Simulation]
Discover how to create a group of contacts for easy messaging to all members at once on your LG G2.
LG G2 Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information with another contact on your LG G2.
View Contact Sync Source - LG G2
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Why have my contacts disappeared?
[Community]
All my contacts suddenly disappeared from my G2.  I cannot figure out how to restore them.  Any ideas?

Data

Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on the new Verizon Plan.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Enable/Disable Data - LG G2
[Device-Specific Instructions]
Data Roaming - LG G2
[Device-Specific Instructions]
This helps when you can't connect to the Internet/have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Optimize Data Usage - LG G2
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]

Date & Time

Date and Time Settings - LG G2
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Check for Water Damage - LG
[Device-Specific Instructions]
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - LG G2
[Device-Specific Instructions]
View Device ID (ESN/IMEI/MEID) - LG G2
[Device-Specific Instructions]
View Phone Information - LG G2
[Device-Specific Instructions]

Device Settings

Lock Screen Notifications - LG G2
[Device-Specific Instructions]
Accelerometer Rotation - LG G2
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Touch Screen Settings - LG G2
[Device-Specific Instructions]
Enable/Disable One-Handed Operations - LG G2
[Device-Specific Instructions]
Account Sync Settings - LG G2
[Device-Specific Instructions]
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Adjust Display Settings - LG G2
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Answer Options - LG G2
[Device-Specific Instructions]
Airplane/Standalone Mode - LG G2
[Device-Specific Instructions]
Backlight - LG G2
[Device-Specific Instructions]
DTMF - LG G2
[Device-Specific Instructions]
Adjust Brightness Settings - LG G2
[Device-Specific Instructions]
Adjust Font Settings - LG G2
[Device-Specific Instructions]
Alerts - LG G2
[Device-Specific Instructions]
Guest Mode - LG G2
[Device-Specific Instructions]
How do I change font size?
[Community]
How do I change the font size on my G2?
How do I fix "android.process.acore" error?
[Community]
I just received the lollipop (5.0.2) update and now I am getting the "android.process.acore" error.  I cleared the databases of Contacts and Contacts Storage and it still does that. I tried force closing them and it stopped--until I pressed the phone button to make a call. When the error popped-up...
How do I get my quick settings back?
[Community]
LG G2 quick settings are gone from the notifications pull down bar  How do I get them hack?
How do I stop the notification light from cycling?
[Community]
My notification light is cycling from red to white to green, and there is no message associated with it.  After the screen goes dark, the light sometimes continues this pattern, or simply goes to white.  I have been unable to find an explanation.
How do I turn off quick remote?
[Community]
At some point, either I or mychildren enabled the Quick Remote to be permanently visible in the notification  area  and I can't seem to turn it off even if I hide the app or delete all the embedded remotes.
How do I use speaker phone?
[Community]
LG G2 I give up trying to find the answer to what should be a simple question. How do I access....turn on and off...the speaker phone option? Thanks! CWJ
I will be periodically traveling to Europe. Will the LG G2 work there?
[Community]
NICEDEE asked Verizon Wireless: Q: I will be periodically traveling to Europe. Will the LG G2 work there? A: Yes, you can use the LG G2 (which is a 4G LTE device) for voice, text and data in Europe. For more details about using devices internationally, click here.
LG G2 Simulator: Accessing Settings
[Interactive Simulation]
Discover how to acess Settings on your LG G2.
LG G2 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your LG G2 by adjusting the screen timeout.
LG G2 Simulator: Setting Screen Security
[Interactive Simulation]
An interactive guide for setting screen security to help keep others from using your LG G2.
System Select - LG G2
[Device-Specific Instructions]
What is the generic notification icon for?
[Community]
This is on my LG G2 5.0.2, but could relate to many Android devices.  It seems to have always been here, and it hasn't been in the forefront of my mind till now.  I have checked Accessibility and Security options and have searched the phone trying to figure out what this icon is for.  It...
What is the model number for the LG G2?
[Community]
Aloha ! I jus ordered this LG G2 for my husband and I seen a cover I wanted to get him BUT I was asked what model is the LG G2 and I cant seem to find that answer.. Can any one tell me ? Mahalo for the help

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Gmail™ Account - LG G2
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Account Sync Settings - LG G2
[Device-Specific Instructions]
Add an Existing Google™ Account - LG G2
[Device-Specific Instructions]
Gmail™ Sync - LG G2
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Add a Personal (POP/IMAP) Account - LG G2
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Compose and Send an Email Message - LG G2
[Device-Specific Instructions]
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create a New Google™ Account - LG G2
[Device-Specific Instructions]
Delete an Email Message - LG G2
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Reply to an Email Message - LG G2
[Device-Specific Instructions]
LG G2 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your LG G2.
Email Account Common Settings - LG G2
[Device-Specific Instructions]
Email Account Notification Settings - LG G2
[Device-Specific Instructions]
Email Account Signature Settings - LG G2
[Device-Specific Instructions]
LG G2 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email using your LG G2.
LG G2 Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment, like a picture or file, to an email on your LG G2.
LG G2 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to email on your LG G2.
LG G2 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your LG G2.
LG G2 Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group using your LG G2.
LG G2 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your LG G2.
LG G2 Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to access multiple email acocounts using your LG G2.
Remove Corporate Email Account (Exchange ActiveSync®) - LG G2
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - LG G2
[Device-Specific Instructions]
View Email Messages - LG G2
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Current Location (Google Maps™)
[Device-Specific Instructions]
GPS Location - LG G2
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Location Mode - Android™
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Add Layers (Google Maps™)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]

Gestures & Motions

Gestures (Google Maps™)
[Device-Specific Instructions]

Google Backup & restore

Google™ Backup and Restore - LG G2
[Device-Specific Instructions]

Home Screen

Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Lock Screen Notifications - LG G2
[Device-Specific Instructions]
Remove Items from Home Screen - LG G2
[Device-Specific Instructions]
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Add Folders to Home Screen - LG G2
[Device-Specific Instructions]
Add Shortcuts to Home Screen - LG G2
[Device-Specific Instructions]
Touchscreen Test - LG G2
[Device-Specific Instructions]
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Enable/Disable Smart Screen - LG G2
[Device-Specific Instructions]
Add Widgets to Home Screen - LG G2
[Device-Specific Instructions]
Add Home Screen Panels - LG G2
[Device-Specific Instructions]
Set a Default Home Screen Panel - LG G2
[Device-Specific Instructions]
Rename Home Screen Folder - LG G2
[Device-Specific Instructions]
LG G2 Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Learn how to organize apps into a folder on a Home screen of your LG G2.
LG G2 Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
Learn how to add widgets and apps to a Home screen on your LG G2.
LG G2 Simulator: Adding and Deleting a Home Screen Page
[Interactive Simulation]
Learn how to add and delete a Home screen on your LG G2.
LG G2 Simulator: Moving Widgets and Apps on a Home Screen
[Interactive Simulation]
A visual guide to moving widgets and apps on a Home screen of your LG G2.
LG G2 Simulator: Moving a Home Screen Page
[Interactive Simulation]
Learn how to move a Home screen page on your LG G2.
LG G2 Simulator: Removing Widgets and Apps from a Home Screen
[Interactive Simulation]
Learn how to remove widgets and apps from a Home screen on your LG G2.
LG G2 Simulator: Resizing Widgets on the Home Screen
[Interactive Simulation]
A visual instruction guide for resizing widgets on your LG G2.
Remove Home Screen Panels - LG G2
[Device-Specific Instructions]
View Home Screen Panels - LG G2
[Device-Specific Instructions]
Window Shade - LG G2
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot Settings - LG G2
[Device-Specific Instructions]
Mobile HotSpot On/Off - LG G2
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to Wi-Fi, your Mobile Hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
LG G2 Simulator: Setting Mobile Hotspot Security
[Interactive Simulation]
An interactive guide for changing the mobile hotspot security settings on your LG G2 so you can choose who uses your Internet connection.
LG G2 Simulator: Turning Mobile Hotspot On and Off
[Interactive Simulation]
Discover how to activate the mobile hotspot feature of your LG G2.
Mobile HotSpot - LG G2
[Device-Specific Instructions]

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Enable/Disable Data - LG G2
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Add a Virtual Private Network - LG G2
[Device-Specific Instructions]
Browser Cookies On/Off - LG G2
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your LG G2, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Clear Temporary Internet Files - LG G2
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Browser Bookmark - LG G2
[Device-Specific Instructions]
Delete a Browser Bookmark - LG G2
[Device-Specific Instructions]
Save Pictures from the Browser - LG G2
[Device-Specific Instructions]
Change the Browser Start/Home Page - LG G2
[Device-Specific Instructions]
Edit a Browser Bookmark - LG G2
[Device-Specific Instructions]
JavaScript Settings - LG G2
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
LG G2 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your LG G2.
LG G2 Simulator: Navigating to a Website
[Interactive Simulation]
An interactive guide for navigating to a website using your LG G2.
LG G2 Simulator: Opening and Closing a Window
[Interactive Simulation]
A visual walkthrough of opening and closing a new window in the web browser of your LG G2.
LG G2 Simulator: Reading Websites Later
[Interactive Simulation]
Learn how to save websites for offline reading on your LG G2.
LG G2 Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to search the web with your voice using your LG G2.
LG G2 Simulator: Switching Between Windows
[Interactive Simulation]
Learn how to switch between windows in the web browser of your LG G2.
Launch a Browser Bookmark - LG G2
[Device-Specific Instructions]
Web Browser - LG G2
[Device-Specific Instructions]
Websites - LG G2
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
LG G2 Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your LG G2.
Language Selection - LG G2
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Unlock the Device - LG G2
[Device-Specific Instructions]
Set Up Screen Lock - LG G2
[Device-Specific Instructions]
Enable/Disable the SIM PIN - LG G2
[Device-Specific Instructions]
Modify the SIM PIN - LG G2
[Device-Specific Instructions]
Turn Off Screen Lock - LG G2
[Device-Specific Instructions]
Password Options - LG G2
[Device-Specific Instructions]
Change the Device Password - LG G2
[Device-Specific Instructions]
LG G2 Simulator: Unlocking the Screen
[Interactive Simulation]
An interactive guide for unlocking the screen, which helps keep you from using your LG G2 while in your pocket or purse.

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
Insert the Memory Card - LG G2
[Device-Specific Instructions]
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
Remove the Memory Card - LG G2
[Device-Specific Instructions]
Check Memory - LG G2
[Device-Specific Instructions]
Export Contacts to an SD Card - LG G2
[Device-Specific Instructions]
Import Contacts from an SD Card - LG G2
[Device-Specific Instructions]
Remove the Memory Card - Android™
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Move Music Files to Device - LG G2
[Device-Specific Instructions]
Create a Music Playlist - LG G2
[Device-Specific Instructions]
Delete a Music Playlist - LG G2
[Device-Specific Instructions]
Move Music Files from Device - LG G2
[Device-Specific Instructions]
Add a Song to a Music Playlist - LG G2
[Device-Specific Instructions]
Play Music Files - LG G2
[Device-Specific Instructions]
Remove a Song from a Music Playlist - LG G2
[Device-Specific Instructions]
Rename a Music Playlist - LG G2
[Device-Specific Instructions]

Navigating & Multitasking

LG G2 Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Learn how to access and clear the Notification Panel of your LG G2.
LG G2 Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
Discover how to access and close open apps on your LG G2.
LG G2 Simulator: Finding More Help
[Interactive Simulation]
Learn how to find more help on your LG G2.
LG G2 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your LG G2.
LG G2 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your LG G2.
LG G2 Simulator: Saving Apps with Slide Aside
[Interactive Simulation]
Learn how save apps with Slide Aside on your LG G2.
LG G2 Simulator: Switching Between Apps with Slide Aside
[Interactive Simulation]
Learn how to switch between apps using Slide Aside on your LG G2.
LG G2 Simulator: Using Q Slide 2.0 for Multitasking
[Interactive Simulation]
Learn how to use Q Slide 2.0 to quickly view the time, weather, phone battery level and Settings on your LG G2.
Recently Used Apps - LG G2
[Device-Specific Instructions]

Near Field Communication (NFC)

Transfer Data via Android™ Beam - LG G2
[Device-Specific Instructions]
Android™ Beam On/Off - LG G2
[Device-Specific Instructions]

Operating System & Software

Factory Data Reset (Powered Off) - LG G2
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
LG G2 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Factory Data Reset (Powered On) - LG G2
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
LG G2 Software Update Benefits
[Device-Specific Instructions]
View Software Version - LG G2
[Device-Specific Instructions]
Install System Updates - LG G2
[Device-Specific Instructions]
Reset All Settings - LG G2
[Device-Specific Instructions]
How can I resume my update?
[Community]
My update started downloading this morning, but paused when I went off of wifi, now that I'm back on wifi can't find it to restart. Reading through these posts, wondering if I should try to find at origin, to install "clean" - or if it's a little kludgy, maybe I should leave it in hiding...
Why am I getting a Code 402 (Err. 0x11110004) error when trying to update?
[Community]
This morning, i attempted to install the update released in late December - the VS98012B update. However, on the core Android (lil green man) screen, at about 1% or 2% on the progress bar, it failed, displaying a black box with Err. 0x11110004. With very helpful assistance from a VZN support...

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - LG G2
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert the SIM Card - LG G2
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
View the SIM Card Number - LG G2
[Device-Specific Instructions]
Unblock SIM PIN - LG G2
[Device-Specific Instructions]
Enable/Disable the SIM PIN - LG G2
[Device-Specific Instructions]
Delete a SIM Phone Book Entry - LG G2
[Device-Specific Instructions]
Copy a Contact to the SIM Phone Book - LG G2
[Device-Specific Instructions]
Modify the SIM PIN - LG G2
[Device-Specific Instructions]
LG G2 Simulator: Inserting a Nano SIM Card
[Interactive Simulation]
Learn how to insert a nano SIM card into your LG G2.
LG G2 Simulator: Removing a Nano SIM Card
[Interactive Simulation]
Learn how to remove a nano SIM card from your LG G2.

Social Networking

LG G2 Simulator: Adding a Facebook® Account
[Interactive Simulation]
An interactive guide to adding a Facebook account on your LG G2.

Sounds, Volume & Audio

Turn Off All Sounds - LG G2
[Device-Specific Instructions]
Volume Controls - LG G2
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Resolve Volume Issues
[Device-Specific Instructions]
Set Ringtones - LG G2
[Device-Specific Instructions]
Vibrate Mode - LG G2
[Device-Specific Instructions]
Speakerphone - LG G2
[Device-Specific Instructions]
Alerts - LG G2
[Device-Specific Instructions]
How do I turn off alerts for anything other than calls or texts?
[Community]
Want to set LG G2 sound so I only get phone call ringtone and text alerts.  Do not want alerts for email, facebook, app updates, etc.

TV

Wireless Display - LG G2
[Device-Specific Instructions]
DLNA Settings - LG G2
[Device-Specific Instructions]
Share Media On/Off (DLNA) - LG G2
[Device-Specific Instructions]
HDMI Format - Android™
[Device-Specific Instructions]
Play/Copy Media (DLNA) - LG G2
[Device-Specific Instructions]
Enable/Disable HDMI - LG G2
[Device-Specific Instructions]
Play/Copy Media (DLNA) - Android™
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
View Text Messages - LG G2
[Device-Specific Instructions]
Save a Picture/Video Message - LG G2
[Device-Specific Instructions]
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Auto Signature - LG G2
[Device-Specific Instructions]
Set Default SMS App - LG G2
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Auto Receive Messages - LG G2
[Device-Specific Instructions]
Delete Messages - LG G2
[Device-Specific Instructions]
Create and Send a Text Message - LG G2
[Device-Specific Instructions]
How do I send voice notes?
[Community]
Is there a way to send a voice note via sms or mms on the lgg2?
How do stop my text messages from failing to send?
[Community]
On my LG G2 my texts will stop sending, and i will stop receiving texts. It happens when I send a fair few texts in a short amount of time, a notification comes up pretty much saying that I'm spamming, then only allowing me to send a text if I press allow... I'd be fine with that but it cuts off messages...
LG G2 Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message using your LG G2.
LG G2 Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on your LG G2.
LG G2 Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Discover how to send a text message to a group using your LG G2.
LG G2 Simulator: Setting a Text Message Notification Alert
[Interactive Simulation]
Discover how to set a text message notification alert on your LG G2.
LG G2 Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using your voice to send a text message with your LG G2.
Why do I keep getting an error code 97?
[Community]
Cannot send or receive texts.  Error code 97
Why isn't my text messaging working?
[Community]
I love this phone, but have a slight issue.  When I go into messaging and try to text my wife, the messaging app will either freeze for up to a few minutes, or I'll get a "messaging not working" error.  After a few minutes or waiting, if frozen, or restarting once or twice, the app normally...
Why will my device not send text messages to certain people?
[Community]
Hi,My wife recently upgraded from an iPhone 4 to the LG G2 in January and she cannot text certain people or receive any messages from them... Why is this happening? What can be done to fix it?

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Capture a Screenshot - LG G2
[Device-Specific Instructions]
Cut, Copy and Paste Text - LG G2
[Device-Specific Instructions]
Access Menus with Long Press - Android™
[Device-Specific Instructions]
LG G2 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Discover how to capture and view screenshots on your LG G2.

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - LG G2
[Device-Specific Instructions]
How do I change font size?
[Community]
How do I change the font size on my G2?
Will my LG G2 respond to only my voice commands?
[Community]
I just bought a new LG G2. Will the voice command feature respond to both mine and my wife's voice or just one or the other? Bud

Wallpapers/Theme

Wallpaper - Picture - LG G2
[Device-Specific Instructions]
LG G2 Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the wallpaper or background on your LG G2.
LG G2 Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
Learn how to set pictures as the Home screen background on your LG G2.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Network Mode Settings - LG G2
[Device-Specific Instructions]
Wi-Fi Direct On/Off - LG G2
[Device-Specific Instructions]
Manually Add a Wi-Fi Network - LG G2
[Device-Specific Instructions]
Add a Wi-Fi Network - LG G2
[Device-Specific Instructions]
Add a Virtual Private Network - LG G2
[Device-Specific Instructions]
Remove Wi-Fi Connection - LG G2
[Device-Specific Instructions]
Wi-Fi On/Off - LG G2
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your Mobile Hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Auto Switch Between Wi-Fi & Mobile Data Networks - LG G2
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Do I get charged for data usage if I am connected to my home WiFi?
[Community]
Do I get charged for data usage if i am connected to my home WifI?  and if I do, Why?
LG G2 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your LG G2 to connect to the Internet using a Wi-Fi network.
LG G2 Simulator: Turning Off Wi-Fi Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notification on your LG G2 so you're no longer alerted when entering a Wi-Fi network.
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