Select Your Device
Moto Z Droid Edition
Moto Z Force Droid Edition
Samsung Galaxy Note7
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 6s
Samsung Galaxy S® 6
Samsung Galaxy S7
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Convoy™ 3
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Note® 4
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S7 edge
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung 3G Network Extender
LG G3
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Apple® iPhone® 5
LG G4™
Verizon Ellipsis™ 7
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Jetpack® MiFi® 6620L
Apple® iPad® 2
Apple® iPhone® 4s
Apple® iPhone® 4
DROID MAXX 2
Samsung Galaxy S® 6 edge
Samsung Galaxy Note® 3
Samsung Galaxy J3 V
LG Revere® 3
Samsung Galaxy S6 edge +
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy S® III
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Brigadier™ by Kyocera
DROID MINI by MOTOROLA
Verizon MiFi® 4G LTE Global USB Modem U620L
LG Cosmos™ 3
LG G Vista
LG G2
HTC Desire® 526
Samsung 4G LTE Network Extender
Samsung Galaxy J3 (2016)
LG V10™
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Commando®
Pantech 4G LTE Global USB Modem UML290
DROID RAZR M by MOTOROLA
LG G5
LG Extravert™ 2
Verizon Wireless Home Phone
LG Optimus Zone™ 3 Prepaid
GizmoPal™
Verizon 4G LTE Broadband Router with Voice
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
DuraXV
GizmoPal® 2 by LG
HTC One® (M8)
DROID ULTRA by MOTOROLA
Gear S2
Verizon 4G LTE USB Modem 551L
Casio G'zOne Commando® 4G LTE
GizmoGadget™ by LG
LG G Pad 8.3 LTE
Casio G'zOne Ravine® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Microsoft Lumia 735
HTC One M9
LG K8 V
Galaxy Note® Edge
Verizon 4G LTE USB Modem UML295
Samsung Galaxy S® 4 mini
Samsung Galaxy Note® II
Samsung Convoy® 4
Sony Xperia® Z3v
hum by Verizon
Verizon LTE Internet and Home Phone
Verizon 4G LTE Broadband Router
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
HTC Desire® 626
Nexus 6
Nokia Lumia 928
iPad® Pro
Transpyre™ Prepaid
LG K4™ LTE
Samsung Convoy™ 2
Verizon Ellipsis® 10
Gear S®
DROID TURBO 2 - Designed by You
Verizon Wireless AirCard® 595
BlackBerry® Bold™ 9930 smartphone
Moto X™ (2nd Gen.)
Moto X™ by Motorola
Samsung Brightside™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Moto E™ Prepaid
Samsung Gusto® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Moto G™ by Motorola
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
DROID RAZR by MOTOROLA
Nokia Lumia 822
LG Terra™
iPad® Air 2
HTC One®
LG Optimus Zone™ 2 Prepaid
Samsung Intensity™ II
LG Exalt™
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
PRIV™ by Blackberry®
LTE Internet (Installed)
Blackberry Classic
LG Optimus Exceed™ 2
HTC 10™
Nokia Lumia Icon
DROID INCREDIBLE 4G LTE by HTC
Galaxy Tab E (8.0)
Lucid™3 by LG
LG Revere®
LG Cosmos™ 2
HTC One® (M8) for Windows®
Samsung Galaxy S® III mini
LG Octane™
DROID RAZR MAXX HD by MOTOROLA
Watch Urbane™ 2nd Edition LTE
Verizon SureResponse®
LG Exalt™II
Samsung Intensity™ III
Lancet™
Samsung Galaxy Tab® 2 (7.0)
Microsoft Surface 3
Lancet™ for Android™
LG Revere® 2
DROID DNA by HTC
Kyocera DuraXV+
Samsung Convoy™
LG G Pad™ X8.3
Apple® iPad® mini with Retina display
LG Accolade™
BlackBerry® Z10 smartphone
LG enV®3
HTC Desire® 530
Samsung Galaxy Tab® 4 (10.1)
Enact™ by LG
BlackBerry® Q10 smartphone
DROID RAZR MAXX by MOTOROLA
DROID RAZR HD by MOTOROLA
Samsung Galaxy Tab S2
G Pad™ 10.1 LTE
Apple® iPad® Air™
Verizon Wireless USB760 Modem
G Pad™ 7.0 LTE
Samsung Gear S2 classic
DROID by MOTOROLA
Galaxy Tab E
iPad Pro™ (9.7-inch)
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 2 (10.1)
Google Nexus 7
Hydro ELITE by KYOCERA
BlackBerry® Z30 smartphone
Samsung Gusto®
HTC One® remix
Casio G'zOne Ravine®
LG 4G LTE USB Modem VL600
Motorola RAZR V3m
BlackBerry® Bold 9650 smartphone
Ellipsis® Kids
DROID 4 by MOTOROLA
DROID BIONIC by MOTOROLA
Apple® iPad® with Wi-Fi + 4G
HTC One® max
LG Cosmos™
LG Migosm
LG VX8300
Ellipsis™ Jetpack® MHS815L
Motorola MOTO™ W755
Samsung Haven™
Pantech Breakout™
Galaxy Nexus by Samsung
Samsung Galaxy Stellar™
Samsung Illusion™
Apple® iPad® mini
LG Extravert™
Samsung Galaxy Tab® 4 (8.0)
Delphi Connect with 4G LTE Mobile Hotspot
Casio G'zOne Boulder®
HTC Desire® 612
Samsung Galaxy Tab®
Motorola Barrage™
Dell™ Vostro™ V13 Laptop
Lucid™ by LG
Pantech Hotshot™
LG Vortex™
Lucid™2 by LG
Apple® iPad® with Retina display
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® (10.1)
DROID X2 by MOTOROLA
BlackBerry® Tour™ 9630 smartphone
DROID X by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
THUNDERBOLT™ by HTC
Samsung Galaxy™ Stratosphere™ II
Verizon Converged VOIP Device
iPad® mini 4
LG VX5500
Pantech Jest™ 2
LG enV® TOUCH
Pantech Perception™
DROID 3 by MOTOROLA
Samsung Alias™ 2
Motorola XOOM™ 4G LTE
LG Cosmos™ Touch
LG enV®2
Samsung Galaxy Note® Pro
Samsung Smooth™
Samsung Intensity™
Samsung ATIV SE™
Verizon Wireless UMW190 Global USB Modem
Samsung Fascinate™
ZenPad™ Z8
Spectrum™ 2 by LG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Samsung Knack™
LG Optimus Zone™
Nokia Lumia 2520
Verizon Wireless AirCard® 595U USB Modem
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® S
Casio G'zOne Brigade®
DROID CHARGE by SAMSUNG
Windows Phone 8X by HTC
Sony Xperia® Z2
Samsung Galaxy™ Stratosphere™
Moto X™ - Designed by You (2nd Generation)
HTC Rhyme™
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Note® 10.1 2014 Edition
LG VX8360
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
iPad® mini 3
Samsung Galaxy Legend™
LG VX5400
Samsung SCH-u340
Samsung Galaxy Camera®
Samsung Galaxy Note® 10.1
Pantech Marauder™
Intuition™ by LG
Luge™ by Motorola Prepaid
Motorola W385
DROID 2 by MOTOROLA
Casio G'zOne Rock™
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Delphi Connect
HP Spectre x2
Verizon Wireless USB720 Modem
DROID 2 GLOBAL by MOTOROLA
HTC Rezound™
Verizon Wireless G'zOne Type-S
Pantech Caper™ Prepaid
Verizon Wireless UM150 USB Modem
Motorola Adventure™ V750
LG Ally™
BlackBerry® Curve™ 8330 smartphone
Nokia 2366i
BlackBerry® Storm2™ 9550 smartphone Prepaid
LG VX8350
Samsung Galaxy Tab® (7.7)
Samsung SCH-u410
Motorola MOTO™ VU204
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
LG Chocolate® Touch
BlackBerry® Curve™ 8530 smartphone
Samsung Galaxy View
LG VX5300
Revolution™ by LG
Samsung Juke
Samsung Alias™
Verizon Wireless USB727 Modem
LG Chocolate®
Spartan GoCam™
BlackBerry® Torch™ 9850 smartphone
Verizon Wireless Coupe™
Apple® iPad®
LG Voyager™
Pantech Crux™
BlackBerry® 8830 World Edition smartphone
Casio EXILIM
Samsung SCH-u430
Sony Xperia® PLAY
Spectrum™ by LG
DROID PRO by MOTOROLA
LG VX5200
G'zOne Boulder™ Black and Silver
Verizon Wireless Escapade®
HTC Trophy™
Blackberry Classic Non-Camera
Motorola E815
Samsung SCH-u540
LG Chocolate® 3
LG Enlighten®
Samsung Reality™
Verizon Wireless PC5750 PC Card
LG Optimus Exceed™ Prepaid
LG Dare™
Casio G'zOne Ravine® 2 Non-Camera
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 9370 smartphone
Samsung Continuum™
HP® Mini 1151NR Netbook
BlackBerry® Curve™ 9310 smartphone
Sharp KIN™ ONE
Samsung Omnia® II
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
LG VX6100
LG enV®
Motorola W315
Verizon Wireless CDM8975
Verizon Wireless Razzle™
Motorola MOTO™ Z6c World Edition
DROID XYBOARD 10.1 by MOTOROLA
DROID ERIS by HTC
Samsung SCH-a870
Motorola Entice™
Sharp KIN™ TWO
Nokia 7705 Twist™
Sierra Wireless AirCard® 580
Motorola XOOM™
LG Versa™
Motorola MOTO Q™ 9c
Samsung SCH-a310
Samsung Rogue™
Samsung SCH-a930
Motorola RAZR V3m in Gray
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung Gleam®
Motorola V325
LG VX8100
LG Glance™
Motorola MOTOKRZR K1m
Motorola CITRUS™
LG Clout™
HP® Pavilion dm1-3010nr Notebook
DROID XYBOARD 8.2 by MOTOROLA
LG VX8700
LG VX3200
Samsung N150 Netbook
Samsung Gem™
HP® Mini 311-1037NR Netbook
Motorola V325i
Samsung SCH-a650
Motorola RAZR V3c
LG VX4650
Verizon Wireless V740 ExpressCard
Samsung Zeal™
Samsung SCH-a670
Nokia 2705 Shade™ Non-Camera
Motorola V60s
Samsung Trance™
Pantech PN-210
LG Fathom®
HTC Apache XV6700
Nokia 6205
Gateway® LT2016u Netbook
Verizon Wireless CDM 7075
Samsung SCH-a950
LG VX3300
LG VX6000
Nokia 6015i Prepaid
Verizon Wireless Adamant™
LG VX4500
Samsung Omnia®
Samsung SCH-u620
Verizon Wireless USB1000 Global USB Modem
Pantech PN-215
Samsung Sway™
Verizon Wireless Salute™
Samsung i700 Pocket PC
Motorola DEVOUR™ with MOTOBLUR™
Samsung SCH-u550
Nokia 6315i
Motorola Krave™ ZN4
Kyocera K323
Compaq® Mini CQ10-688nr Netbook
HTC Merge®
Samsung Renown™
Nokia 7205 Intrigue™
Kyocera SE47
Nokia 6215i
LG V
DROID R2D2 by MOTOROLA
Verizon Wireless CDM8950
Samsung SCH-a850
Pantech PN-820
Samsung FlipShot®
Samsung SCH-a630
Verizon AD3700 Global USB Modem
Motorola MOTO™ Z6cx World Edition without Camera
Motorola MOTORIZR Z6tv
Nokia 2128i
LG VENUS™
Motorola V265
Jest™
Samsung SCH-a530
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Samsung SCH-i730
Nokia 2705 Shade™
Nokia 2605 Mirage
Motorola V325xi
Motorola Rival™
Motorola T730
Nokia 6236i
Verizon Wireless PN-300
Samsung SCH-n330
Motorola C333
Verizon Wireless V620
Motorola V710
Samsung SCH-a795
Motorola V60p
Nokia 3589i
Samsung SCH-a990
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX4700
HTC Touch Pro™
Motorola Rapture™ VU30
Kyocera KPC650
Motorola Q™
HP® Mini 210-1076NR Netbook
BlackBerry® 7750
Kyocera KX2
Motorola T300p
LG VX2000
Kyocera KX414
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung SCH-i760
LG VX9400
Verizon Wireless U630 PC Card
Samsung SCH-a970
Motorola V65p
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola V276
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Kyocera KX1v
Motorola T720
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
Samsung Saga™
Samsung SCH-a610
Verizon Wireless XV6600 without Camera
Kyocera K404
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Verizon KPC680 ExpressCard®
Motorola C343
Verizon Wireless V640
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
HTC Ozone™ with TALKS™ for Verizon Wireless
BlackBerry® 7250
Samsung SCH-a890
Samsung Glyde™
Samsung SCH-i830

Accessories

Gear Manager Settings - Samsung Note® 3
[Device-Specific Instructions]
Does the Galaxy Note 3 come with a microSD card inserted?
[Community]
PrietoChulo asked Verizon Wireless: Q: Does the Galaxy Note 3 come with a microSD card inserted? A: The Samsung Galaxy Note 3 has an on-board memory of 16GB, but this may vary depending on what is already on the device. It has a removable memory card slot and you can purchase a microSD card...
How much memory does the Samsung Galaxy Note 3 have?
[Community]
Juanchi11001 asked Verizon Wireless: Q: How much memory does the Samsung Galaxy Note 3 have? A:The Samsung Galaxy Note 3 has 32 MB of memory and it can support a microSD card up of to 64GB.

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
See all your options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activate a Phone You Already Own
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:09
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Activating Your 4G LTE Phone - New Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Turn On Android™ Device Protection
[Device-Specific Instructions]
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Activating and Setting Up Your Samsung Galaxy Note - New Customers
[How to Use Guide]
Learn how to activate and set up your Samsung Galaxy Note 3 if you're a new Verizon Wireless customer.
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Activating and Setting Up Your Samsung Galaxy Note 3 - Existing Customers
[How to Use Guide]
Learn how to activate and set up your Samsung Galaxy Note 3 if you're already a Verizon Wireless customer.
Activating Older Devices
[How to Use Guide]
Activation instructions for Older Certified Pre-Owned Devices.
How do I activate a Note 3 I recently purchased?
[Community]
I currently have a razr maxx xt912 with unlimited data. If i bought a note 3 outright from any source is it just a matter of putting the sim out of my razr into the note 3 to have it up and running or is there something else that needs to be done. I am aware that it needs to be a Verizon note  3...

Back Up & Transfer Content

Transfer Content Between Devices
[General Information]
Transfer your contacts, pictures and videos between smartphones. Our easy to use Verizon Content Transfer app works with Android and iOS.
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
USB Mass Storage - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Media Share - Android™
[Device-Specific Instructions]
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Media Share - Samsung Galaxy Note® 3
[Device-Specific Instructions]
S Beam™ On/Off - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Samsung Galaxy Note® 3 Simulator: Inserting a MicroSD Card
[Interactive Simulation]
Learn how to insert a microSD card into your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Removing a MicroSD Card
[Interactive Simulation]
Learn how to remove a microSD card from your Samsung Galaxy Note 3 smartphone.

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Signal Strength - Samsung Galaxy Note® 3
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Soft Reset - Samsung Galaxy Note® 3
[Device-Specific Instructions]
A soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Remove the Battery - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Power Saver On/Off - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Battery Overview - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Insert the Battery - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Battery Manager - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Is the Galaxy note 3 compatible with a generic charger?
[Community]
I'd like to use the charger from my old Droid to charge My Samsung Galaxy Note 3 which is USB 3.0 vs USB 2.0. Any issues
When I try to charge the phone it says 'for faster charge use original cable.' How do I stop this?
[Community]
Just got my Note 3 late yesterday afternoon. When I try to charge the phone it says for faster charge use original cable and that is what I am doing. Even tried a different charger and it says the same thing so I have not been able to use my phone at all. Please help. I am going back to the store today...
Why isn't my device charging normally?
[Community]
Hi all.  I just got my note 3 last week Monday.   I've been noticing some charging issues.   Using the rapid charger that came with my device....if I turn my phone OFF and leave it to charge over night it will only be at 99% in the morning when I turn it on.  It quickly goes...
Why won't my Samsung Galaxy Note 3 charge after upgrading?
[Community]
I was uploaded by Google, Verizon & Samsung with new features and upgraded from Android 4.4.4 to Android 5.0 on 4/22/15.today (2 am EDT,my phone's started acting wacky. When NOT plugged into a charger it keeps repeating the same cycle over & over. When NOT plugged into a charger it issues...

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth® On/Off - Samsung Galaxy Note® 3
[Device-Specific Instructions]
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Samsung Galaxy Note® 3 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your Samsung Galaxy Note 3 with your Bluetooth device.
Samsung Galaxy Note® 3 Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to send photos using Bluetooth on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Learn how to turn Bluetooth functionality on and off on your Samsung Galaxy Note 3.
Wi-Fi and Bluetooth on Your Samsung Galaxy Note 3
[Video]
Learn how to pair your Samsung Galaxy Note 3 with a Bluetooth device and connect to a Wi-Fi network.
Length: 1:33

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Call History - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Calling and Messaging on Your Samsung Galaxy Note 3
[Video]
Learn how to call and message on your Samsung Galaxy Note 3.
Length: 2:28
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
DTMF - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Add a Speed Dial - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Redial - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Dial a Number - Samsung Galaxy Note® 3
[Device-Specific Instructions]
How can I block numbers without using Familybase?
[Community]
I want to block a number with Verizon but it said I can't download family base how can I block a number with Verizon
Samsung Galaxy Note® 3 Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to use your voice to place a call with your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and replying with a text message on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Placing a Call in Easy Mode
[Interactive Simulation]
Discover how to place a call in Easy mode on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a contact group on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
A visual guide for viewing a missed call and adding it as a contact on your Samsung Galaxy Note 3 smartphone.

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung GALAXY Note® 3 Camera Smart Modes
[Video]
Smart mode offers fun camera features like panorama and Best Photo, which gives you eight photos in a series so that you can pick the best shot. Watch this video to learn more about these settings on your Samsung GALAXY Note® 3.
Length: 1:31
Google Photos
[Device-Specific Instructions]
Samsung GALAXY Note® 3 Camera/Camcorder Overview
[Video]
Learn the basics of taking, sharing and storing photos on your Samsung GALAXY Note® 3. Watch this video to see step by step instructions to get you started with using the camera and camcorder.
Length: 1:46
Is there a flash on the Galaxy Note 3 camera?
[Community]
Does the galaxy note 3 have a flash for the camera
Media Share - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Samsung Galaxy Note® 3 Simulator: Adjusting the Video Setting for Messaging
[Interactive Simulation]
Learn how to adjust the video settings to easily send it a message on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video recording on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing for taking pictures on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos using your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Sharing Videos
[Interactive Simulation]
A visual guide on how to share a video using your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Learn how to take a picture while recording a video on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Turning On the Flash
[Interactive Simulation]
A visual guide to turning the flash on when taking pictures on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Using Best Face
[Interactive Simulation]
A visual guide on using the best face feature on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Using Best Photo
[Interactive Simulation]
An interactive guide on using the best photo feature on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Using Dual Shot
[Interactive Simulation]
A visual guide on using the dual shot feature on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Video
[Interactive Simulation]
Explore the most common video features on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking pictures on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out using your Samsung Galaxy Note 3.

Computer/PC Connectivity

USB Debugging Mode - Samsung Galaxy Note® 3
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device/USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Edit a Contact - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Caller-ID Image - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Delete a Contact - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Add a Contact - Samsung Galaxy Note 3
[Device-Specific Instructions]
How do I prevent a "Contacts Stopped" error on my device?
[Community]
Samsung Note 3 with latest updates. Since the update, Phone has worked as expected. Tonight, I tried to make a call and the Phone App closed with a pop-up that said, Unfortunately, Contacts has stopped. If I open Contacts, I seem to be able to make a call. I have tried all the 'usual' clear...
Samsung Galaxy Note® 3 Simulator: Accessing a Favorite Contact
[Interactive Simulation]
Discover how to access a favorite contact while in Easy mode on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Adding a Contact to a Group
[Interactive Simulation]
Learn how to add contacts to a group on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Adding a Contact to the Favorite Contacts Widget in Easy Mode
[Interactive Simulation]
Learn how to add a contact to the favorite contacts widget while in Easy mode on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
Discover how to add and delete a contact from your Favorites on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to an existing contact on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Creating a Group
[Interactive Simulation]
Learn how to create a group of contacts on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Deleting a Contact From Favorites
[Interactive Simulation]
Learn how to delete a contact from your favorites while in Easy mode on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information using your Samsung Galaxy Note 3 smartphone.
View Contact Sync Source - Samsung Galaxy Note® 3
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on the new Verizon Plan.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Roaming - Samsung Galaxy Note® 3
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Conserve Data Usage - Google+
[Device-Specific Instructions]
Does using the Hot Spot use the data from my contract or does it add additional data and costs?
[Community]
Does using the Hot Spot use the data from my contract or does it add additional data and costs?
How do I completely disable my mobile data?
[Community]
Hey i have a note 3 from Verizon and after the lollipop update i cant completely disable my mobile data. Everywhere i go on the phone says the data is disable but i stiill getting whatsapp massages and i can browse the web. I did a factory reset to see if it get fix but still the same.

Date & Time

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Check for Water Damage - Samsung
[Device-Specific Instructions]
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Should I report my stolen device?
[Community]
My Samsung Note 3 was stolen a couple of months ago.  I didn't have insurance on it, so I saw no need to report it.  Friends told me that it would be chopped up and to forget about it. I'm currently using my old Droid.  Is this any reason for me to report the theft?  Please advise. ...

Device Settings

Set Up Printing - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Reset All Settings - Samsung Galaxy Note 3
[Device-Specific Instructions]
Restoring your device to default settings helps when the device crashes and resets itself or when apps freeze/hang or reset the device. Performing these steps resets all system settings (e.g., ringtones, sound settings, display settings, etc.) back to their default values. Personal data such as downloaded...
Accelerometer Rotation - Samsung Galaxy Note® 3
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Screen Mirroring - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
DTMF - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Alerts - Samsung Galaxy Note® 3
[Device-Specific Instructions]
System Select - Samsung Galaxy Note® 3
[Device-Specific Instructions]
How do I download android cube?
[Community]
Weird pop up happens when texting or on the internet that says i need to update because my keyboard is obselte, it is taking me to androidcube website which directs itself to a different app everytime. I have not downloaded this app or clicked the link but it keeps popping up whenever i go into my messages...
How do I insert a WAIT or a PAUSE function?
[Community]
I'd like to program a LOCAL ACCESS NUMBER, then insert a WAIT or a PAUSE function, followed by a constant string of numbers [international code, country code and the destination phone number]. Dialing the local, US  access number is not an issue, but I can't find any info in the manual on how to...
How do I prevent a "Contacts Stopped" error on my device?
[Community]
Samsung Note 3 with latest updates. Since the update, Phone has worked as expected. Tonight, I tried to make a call and the Phone App closed with a pop-up that said, Unfortunately, Contacts has stopped. If I open Contacts, I seem to be able to make a call. I have tried all the 'usual' clear...
How do I set up my notifications?
[Community]
Before lollipop I was getting notifications on my lock screen for missed calls, text messages, and voicemails ONLY.  Now, after lollipop, I am getting notofication on the lock screen for application updates, snoozed alarms, email downloads, wifi connections, and all sorts of other stuff I don't care...
How do I stop my keyboard from freezing?
[Community]
Every once in a while, letters stop working on my keyboard. I have to restart to get them to work again. Happens about once a week. Why and how do I keep this from Happening? An example is: I try to type Super Excited and the U, E and P won't work. But once I restart, all the letters work.
How much memory does the Samsung Galaxy Note 3 have?
[Community]
Juanchi11001 asked Verizon Wireless: Q: How much memory does the Samsung Galaxy Note 3 have? A:The Samsung Galaxy Note 3 has 32 MB of memory and it can support a microSD card up of to 64GB.
Samsung Galaxy Note® 3 Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access the Settings menu for changing things like screen timeout and alerts on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Accessing Settings in Easy Mode
[Interactive Simulation]
Discover how to access your Settings menu in Easy mode on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Samsung Galaxy Note 3 smartphone by adjusting the screen timeout.
Samsung Galaxy Note® 3 Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security to keep others from using your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Samsung Galaxy Note 3 to silent.
Samsung Galaxy Note® 3 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Samsung Galaxy Note 3 to Airplane mode.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Samsung Galaxy Note® 3 Email Setup
[Video]
Set up your personal and corporate email quickly and efficiently on your Samsung Galaxy Note® 3 from Verizon.
Length: 2:28
Gmail™ Sync - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Samsung Galaxy Note® 3 Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to access multiple email accounts on your Samsung Galaxy Note 3.

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
GPS Location - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Find Current Location (Google Maps™)
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Location Mode - Android™
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Add Layers (Google Maps™)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]

Gestures & Motions

Proximity Sensor On/Off - Samsung
[Device-Specific Instructions]
Gestures (Google Maps™)
[Device-Specific Instructions]
Samsung GALAXY Note® 3 Air Gestures
[Video]
When you turn on air gestures, you can scroll, browse and glance at content with hand movements. Watch this video to learn how to turn on and use air gestures on your Samsung GALAXY Note® 3.
Length: 1:39

Google Backup & restore

Home Screen

Mode Change - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Samsung GALAXY Note® 3 My Magazine
[Video]
My Magazine is an app that keeps you constantly updated on news, social feeds and personal content like photos, music, email and more. Watch this video to learn how to quickly access and use My Magazine on your Samsung GALAXY Note® 3.
Length: 1:12
Samsung GALAXY Note® 3 Device Customization
[Video]
Add apps and widgets to your home screen. Create folders. Customize your wallpaper and your Favorites tray. Watch this video to learn how on your Samsung GALAXY Note® 3.
Length: 2:19
How do I remove a city from the current weather conditons on my home page?
[Community]
i have a galaxy note 3.  how do i remove a city from the current weather conditons on my home page?
Window Shade - Samsung Galaxy Note® 3
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Does using the Hot Spot use the data from my contract or does it add additional data and costs?
[Community]
Does using the Hot Spot use the data from my contract or does it add additional data and costs?
Mobile HotSpot - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Samsung Galaxy Note® 3 Simulator: Setting Security for Mobile Hotspot
[Interactive Simulation]
An interactive guide for changing the mobile hotspot security settings on your Samsung Galaxy Note 3 smartphone so you can decide who can use your Internet connection.
Samsung Galaxy Note® 3 Simulator: Turning Mobile Hotspot On and Off
[Interactive Simulation]
Learn how to turn mobile hotspot functionality on and off on your Samsung Galaxy Note 3 smartphone.

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Clear Temporary Internet Files - Samsung Galaxy Note® 3
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Browser Cookies On/Off - Samsung Galaxy Note® 3
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Samsung Galaxy Note 3, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
JavaScript Settings - Samsung Galaxy Note® 3
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Web Browser - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Samsung Galaxy Note® 3 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to navigate to a website on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Opening and Closing a Web Browser Window
[Interactive Simulation]
A visual walkthrough of opening and closing windows in the web browser of your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your voice to search the web on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Switching Between Web Browser Windows
[Interactive Simulation]
Discover how to switch between windows in the web browser of your Samsung Galaxy Note 3.
Websites - Samsung Galaxy Note® 3
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Language Selection - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.

Lock, Unlock, Password & Security

How to Change Lock Screen Settings on Your Samsung Galaxy Note 3
[Video]
Learn how to pair your Samsung Galaxy Note 3 with a Bluetooth device and connect to a Wi-Fi network.
Length: 1:37
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Smart Lock - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Unlock the Device - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Restore Default Settings - Samsung
[Device-Specific Instructions]
Modify the SIM PIN - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Set Up Screen Lock - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Password Options - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Samsung Galaxy Note® 3 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen of your Samsung Galaxy Note 3 smartphone.

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
Check Memory - Samsung Galaxy Note® 3
[Device-Specific Instructions]

Navigating & Multitasking

Samsung GALAXY Note® 3 Using Multi Window™
[Video]
Learn how to turn on and use Multi Window™. Watch this video to see step by step instructions so you can multi-task with ease on your Samsung GALAXY Note® 3
Length: 1:13
Samsung GALAXY Note® 3 Easy Mode
[Video]
Easy mode provides a simpler experience for first-time users. Watch this video to learn how to use easy mode on your Samsung GALAXY Note® 3 from Verizon Wireless.
Length: 3:10
Samsung GALAXY Note® 3 S Finder
[Video]
With S Finder and the S Pen, you can quickly search your Samsung GALAXY Note® 3 for what you need. Tag important content, browse by date and search the web for answers.
Length: :56
Recently Used Apps - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Samsung GALAXY Note® 3 Device Navigation
[Video]
Are you new to the Samsung GALAXY Note® 3? Watch this video to learn how to get around your phone including unlocking the phone, viewing the notifications panel, tips on apps and more.
Length: 2:12
Samsung Galaxy Note® 3 Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
A visual guide for accessing and clearing the Notification Panel on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
A visual guide for accessing and closing open apps on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
A visual guide on how to organize apps by adding folders to the Home screen of your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
An interactive guide on how to add widgets and apps to your Home screen on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Adding Widgets and Apps to the Lock Screen
[Interactive Simulation]
An interactive guide on how to add widgets and apps to your lock screen on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Adding and Changing a Lock Screen Shortcut
[Interactive Simulation]
A visual guide on how to add and change a lock screen shortcut on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Adding and Removing Favorite Apps from the Home Screen in Easy Mode
[Interactive Simulation]
Discover how to add and remove your favorite apps from the Home screen while in Easy mode on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Moving Widgets and Apps on the Home Screen
[Interactive Simulation]
An interactive guide on how to move widgets and apps on your Home screen on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
An interactive guide on how to remove widgets and apps from the Home screen of your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Resizing Widgets on the Home Screen
[Interactive Simulation]
Learn how to resize widgets on the Home screen of your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your Samsung Galaxy Note 3 smartphone on and off.

Near Field Communication (NFC)

S Beam™ On/Off - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Samsung Galaxy Note® 3 Simulator: Using NFC and S Beam
[Interactive Simulation]
Learn how to use NFC and S Beam on your Samsung Galaxy Note 3.

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Software Update - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your Samsung device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Repair Assistant - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Factory Data Reset (Powered Off) - Samsung Galaxy Note® 3
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Software Update: Samsung Galaxy Note 3
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Galaxy Note 3.
Samsung Software Upgrade Assistant
[Updates]
Connect your device to a computer with Internet access using your USB cable to download the Software Upgrade Assistant to your computer and update your device.
Initial Setup - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
This shows how to install the Samsung Upgrade Assistant on your computer/PC or Mac. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Factory Data Reset (Powered On) - Samsung Galaxy Note® 3
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Samsung Software Repair Assistant
[Updates]
If you run into software issues while updating your device, our Software Repair Assistant tool can attempt to repair them. The tool may be helpful if your device isn't fully or can't power up to the Home screen.
Why do I get an error code 402 when I try to update?
[Community]
I have been trying for months to download and install the software update for my galaxy note 3 I currently have 4.4.4 running. The first download installed with no problem. The lollipop download starts installation then fails... Error code 402.  I have done a factory reset and no change. It wouldn't...

S Pen

Samsung GALAXY Note® 3 Air Command
[Video]
Watch this video to learn how to use Air Commands with Action Memo, Scrapbooker, S Finder and Screen Write using the S Pen.
Length: 2:04
Samsung GALAXY Note® 3 S Pen™
[Video]
Like writing, rather than typing? Anywhere you can input text, you can write with the S Pen™ instead. Watch this video for a tour of S Pen and S Pen Integration on your Samsung GALAXY Note® 3.
Length: 1:47
Samsung GALAXY Note® 3 Air View™
[Video]
Hover the pen without touching your phone to preview messages, pictures and more. Watch this video to learn to set up and use Air View on your Samsung GALAXY Note® 3.
Length: 1:11
Samsung Galaxy Note® 3 Simulator: Using the S Pen to Write
[Interactive Simulation]
Learn how to use the S Pen to write on your Samsung Galaxy Note 3.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert the SIM Card - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Modify the SIM PIN - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Unblock SIM PIN - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Can I use an Australian SIM card in my Note 3?
[Community]
Hi, I have a Samsung Note 3 from the USA, and I am travelling to Australia in a few weeks. I would like to know if I can buy a prepaid SIM card there to use in my phone so that I have a local number and I can use data without spending a million bucks on it. Has anyone done this, or do you have any suggestions?...
I ordered and received my Samsung Galaxy Note 3. The shipping papers state that the SIM card should be included, but I can't find it. Where is it located?
[Community]
twideman1 asked Verizon Wireless: Q: I ordered and received my Samsung Galaxy Note 3. The shipping papers state that the SIM card should be included, but I can't find it. Where is it located? A: The SIM card in this device is pre-installed. You can view the card by following the visuals here....
Samsung Galaxy Note® 3 Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a Micro SIM card into your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a Micro SIM card from your Samsung Galaxy Note 3 smartphone.
Some phones require you activate the SIM card - does this have to be done with the Samsung Galaxy Note 3?
[Community]
wt2006 asked Verizon Wireless: Q: Some phones require you activate the SIM card - does this have to be done with the Samsung Galaxy Note 3? A:The Samsung Galaxy Note 3 comes with a pre-installed 4G SIM which will be configured to be activated with your wireless phone number.
The SIM card in my Galaxy Note 3 is not working. How do I fix it?
[Community]
I was talking on the phone with my family and my phone cut out. I thought it was me losing signal. Nothing new. I looked at my phone and I had the "No SIM card" icon and pop-up on how to properly insert it. I took out said SIM card, placed it back in, turned it off and on, then repeated four times. I...
Where do I find my PUK code?
[Community]
I accidently locked my sim card using too many tries on the passcode. Knowit wants a PUK# to reset my passcode. What is the PUK #?
Where do I find my PUK code?
[Community]
how do i get the puk code
Will my Note 3 work in Australia with a local sim card?
[Community]
Also, do I have to contact Verizon to unlock it?

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Set Ringtones - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Vibrate Mode - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Speakerphone - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Alerts - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Volume Controls - Samsung Galaxy Note® 3
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

TV

Samsung GALAXY Note® 3 WatchON™
[Video]
WatchON™ is a TV remote control app for your Samsung GALAXY Note® 3. Watch this video to learn how to set up this feature.
Length: 1:05
DLNA Settings - Samsung Galaxy Note® 3
[Device-Specific Instructions]
HDMI Format - Samsung Galaxy Note® 3
[Device-Specific Instructions]
How do I view Netflix from my device on my TV?
[Community]
Have Note 4 need to know how to watch Netflix from my phone onto my tv ?

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Auto Signature - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Delete Messages - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Can you use different ringtones for text messages on the Samsung Galaxy S3?
[Community]
CCGemini asked Verizon Wireless: Q: Can you use different ringtones for text messages on the Samsung Galaxy S3? A:  Yes, you can set different ringtones for text message alerts in the Samsung Galaxy Note 3:  1) Open Messages 2) Press menu button 3) Select Settings 4) Select More tab...
Is there a way to see text messages as they come instead of having to go to each individual thread?
[Community]
Is there a way to see text messages as they come instead of having to go to each individual thread? I want to be able to just scroll and see them . I am not talking about as in sending a group text.
Samsung Galaxy Note® 3 Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message from your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Sending a Text Message
[Interactive Simulation]
An interactive how-to guide for sending a text message on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Discover how to send a text message to a group from your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using your voice to send a text message on your Samsung Galaxy Note 3.
View Text Messages - Samsung Galaxy Note® 3
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Samsung GALAXY Note® 3 Tips and Tricks
[Video]
Want to take it to the next level? Watch this video to learn how to change shortcuts in the Notifications panel and learn tips on using the video player on your Samsung GALAXY Note® 3.
Length: 1:19
Access Menus with Long Press - Android™
[Device-Specific Instructions]
Samsung Galaxy Note® 3 Simulator: Adding and Deleting Screens
[Interactive Simulation]
An interactive guide on how to add and delete home screens on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
A visual guide for capturing and viewing screenshots on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Installing Samsung Hub
[Interactive Simulation]
Learn how to install Samsung Hub on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Opening My Magazine
[Interactive Simulation]
Learn how to open My Magazine on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Searching Samsung Hub
[Interactive Simulation]
Learn how to search Samsung Hub on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Setting Up S Voice™
[Interactive Simulation]
Learn how to set up S Voice on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Setting Up WatchON
[Interactive Simulation]
Learn how to set up WatchON on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Setting Up Widgets and Apps on the Lock Screen
[Interactive Simulation]
An interactive guide on how to set up widgets and apps to your lock screen on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Sharing a Translation
[Interactive Simulation]
Learn how to share a translation in S Translator on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Switching Back to Standard Mode from Easy Mode
[Interactive Simulation]
Discover how to switch back to Standard mode from Easy mode on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Switching to Easy Mode
[Interactive Simulation]
Discover how to switch to Easy mode for a simpler layout and easy access to your favorite things on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach kids to dial 911 on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Translating Text
[Interactive Simulation]
Learn how to translate text in S Translator on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Translating through Voice
[Interactive Simulation]
feature_translate_voice
Samsung Galaxy Note® 3 Simulator: Using Air Command
[Interactive Simulation]
Learn how to use air command in S Pen on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Using Air View™
[Interactive Simulation]
Learn how to use Air View on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Using Easy Clip
[Interactive Simulation]
Learn how to use Easy Clip in S Pen on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Using Group Play
[Interactive Simulation]
Learn how to use Group Play on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Using My Magazine
[Interactive Simulation]
Discover how to use My Magazine on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Using Pop Up Note
[Interactive Simulation]
Learn how to use use Pop Up Note on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Using Pop Up Video
[Interactive Simulation]
Discover how to use Pop Up Video on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Using Preset Phrases
[Interactive Simulation]
Discover how to use preset phrases in S Translator on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Using Samsung Hub
[Interactive Simulation]
Discover how to use Samsung Hub on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Using Screen Mirroring
[Interactive Simulation]
Learn how to use screen mirroring on your Samsung Galaxy Note 3.

Visual & Hearing Accessibility

Visual and Hearing Accessibility Settings - Samsung Galaxy Note® 3
[Device-Specific Instructions]
To enable or disable visual/hearing settings (camera flash notification, font size, screen zoom, text-to-speech) on device, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - Samsung Galaxy Note® 3
[Device-Specific Instructions]

Wallpapers/Theme

Samsung Galaxy Note® 3 Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your Samsung Galaxy Note 3.
Samsung Galaxy Note® 3 Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
A visual guide for setting a picture as the wallpaper on your Samsung Galaxy Note 3.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Auto Switch Between Wi-Fi & Mobile Data Networks - Samsung Galaxy Note® 3
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Samsung Galaxy Note® 3 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to connect your Samsung Galaxy Note 3 to a Wi-Fi network.
Samsung Galaxy Note® 3 Simulator: Turning Off Wi-Fi Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notification so you no longer receive an alert when entering a Wi-Fi network on your Samsung Galaxy Note 3 smartphone.
Samsung Galaxy Note® 3 Simulator: Using Wi-Fi Direct™
[Interactive Simulation]
Learn how to use Wi-Fi Direct on your Samsung Galaxy Note 3.
Why does my Galaxy Note 3 only access the internet when connected to wi-fi?
[Community]
For 2 days now my note 3 can only access the internet when connected to wifi. The mobile data is checked as "on". Anybody have any ideas?
Wi-Fi On/Off - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Wi-Fi and Bluetooth on Your Samsung Galaxy Note 3
[Video]
Learn how to pair your Samsung Galaxy Note 3 with a Bluetooth device and connect to a Wi-Fi network.
Length: 1:33

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store