Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Samsung Galaxy S® 5
Samsung Galaxy S® 4
Apple® iPhone® 6s
Samsung Convoy™ 3
Apple® iPhone® 5c
Apple® iPad® 2
Samsung Galaxy Core Prime™
DROID TURBO 2
Samsung Galaxy Note5
DROID MAXX by MOTOROLA
Samsung Galaxy Note® 4
Samsung Network Extender
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Verizon Ellipsis™ 7
Apple® iPhone® 5
Verizon Ellipsis™ Jetpack®
Apple® iPhone® 4s
Verizon Ellipsis® 8
Apple® iPhone® 4
LG G3
Droid Turbo by Motorola
Droid Turbo in Ballistic Nylon
LG G4™
Samsung Galaxy S® III
DROID MINI by MOTOROLA
Samsung Galaxy S6 edge +
Samsung Galaxy Note® 3
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy S® 6 edge
LG G2
LG Revere® 3
DROID RAZR M by MOTOROLA
LG Cosmos™ 3
Casio G'zOne Commando®
Brigadier™ by Kyocera
HTC Desire® 526
HTC One® (M8)
LG G Vista
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Verizon Wireless Home Phone
Casio G'zOne Commando® 4G LTE
Samsung Gusto® 3
LG V10™
Pantech 4G LTE Global USB Modem UML290
LG Extravert™ 2
Ellipsis™ Jetpack® MHS800L
DROID MAXX 2
DROID ULTRA by MOTOROLA
Verizon 4G LTE Broadband Router with Voice
Sony Xperia® Z3v
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G Pad 8.3 LTE
LG Optimus Exceed™ 2
Samsung Galaxy Note® II
DuraXV
Moto E™ Prepaid
Verizon MiFi® 4G LTE Global USB Modem U620L
Gear S®
Casio G'zOne Ravine® 2
Transpyre™ Prepaid
Moto X™ (2nd Gen.)
Verizon 4G LTE USB Modem 551L
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Galaxy S® 4 mini
HTC Desire® 626
Verizon 4G LTE USB Modem UML295
Verizon Ellipsis® 10
iPad® Pro
GizmoPal™
LG Optimus Zone™ 2 Prepaid
Moto X™ by Motorola
HTC One M9
Galaxy Note® Edge
Nokia Lumia 928
iPad® Air 2
Nexus 6
Samsung Brightside™
DROID TURBO 2 - Designed by You
Moto G™ by Motorola
Samsung Convoy™ 2
Microsoft Lumia 735
G Pad™ 10.1 LTE
DROID RAZR MAXX HD by MOTOROLA
HTC One®
LG G Pad™ X8.3
Nokia Lumia 822
Samsung Intensity™ II
LG Exalt™
DROID INCREDIBLE 4G LTE by HTC
Samsung Gusto® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
BlackBerry® Bold™ 9930 smartphone
DROID RAZR by MOTOROLA
Samsung Galaxy S® III mini
Lucid™3 by LG
G Pad™ 7.0 LTE
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
hum by Verizon
Verizon Wireless AirCard® 595
Samsung Intensity™ III
Nokia Lumia Icon
Blackberry Classic
LG Cosmos™ 2
LTE Internet (Installed)
DROID RAZR HD by MOTOROLA
Samsung Galaxy Tab® 4 (10.1)
Apple® iPad® Air™
LG Octane™
LG Terra™
DROID RAZR MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
HTC One® (M8) for Windows®
Samsung Galaxy Tab S2
DROID DNA by HTC
Samsung Galaxy Tab® 2 (7.0)
LG Revere®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon SureResponse®
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
LG Revere® 2
GizmoPal® 2 by LG
LG enV®3
Enact™ by LG
Verizon 4G LTE Broadband Router
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG Accolade™
LG Exalt™II
Lancet™
Apple® iPad® mini with Retina display
BlackBerry® Z30 smartphone
HTC Desire® 612
Gear S2
Apple® iPad® mini
BlackBerry® Z10 smartphone
GizmoGadget™ by LG
Kyocera DuraXV+
Apple® iPad® with Wi-Fi + 4G
Samsung Gusto®
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™
HTC One® remix
DROID BIONIC by MOTOROLA
DROID 4 by MOTOROLA
LG Cosmos™
DROID by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Lancet™ for Android™
Samsung Galaxy Stellar™
Samsung Galaxy Tab® 4 (8.0)
Casio G'zOne Ravine®
Motorola RAZR V3m
Galaxy Nexus by Samsung
iPad® mini 4
HTC One® max
Lucid™ by LG
Samsung Galaxy Tab®
Lucid™2 by LG
Hydro ELITE by KYOCERA
BlackBerry® Q10 smartphone
Google Nexus 7
DROID INCREDIBLE 2 by HTC
LG Extravert™
LG 4G LTE USB Modem VL600
Pantech Perception™
DROID X2 by MOTOROLA
Verizon Wireless USB760 Modem
Samsung Galaxy Tab® (10.1)
DROID X by MOTOROLA
Samsung Galaxy Note® Pro
Motorola Barrage™
Samsung Galaxy Tab® S
Apple® iPad® with Retina display
LG VX8300
BlackBerry® Bold 9650 smartphone
Galaxy Tab E
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Illusion™
Windows Phone 8X by HTC
DROID 3 by MOTOROLA
Motorola XOOM™ 4G LTE
Samsung Haven™
Pantech Hotshot™
Samsung Fascinate™
Motorola MOTO™ W755
LG enV® TOUCH
Spectrum™ 2 by LG
Microsoft Surface 3
Pantech Breakout™
Casio G'zOne Boulder®
LG enV®2
Samsung Galaxy™ Stratosphere™
Sony Xperia® Z2
Moto X™ - Designed by You (2nd Generation)
LG Optimus Zone™ 3 Prepaid
Samsung Smooth™
LG Cosmos™ Touch
Samsung Galaxy Note® 10.1
HTC Rhyme™
Samsung Intensity™
LG Vortex™
LG Migosm
Pantech Jest™ 2
Moto X™ - Designed by You
iPad® mini 3
LG VX5500
Samsung Knack™
Samsung Alias™ 2
Casio G'zOne Brigade®
BlackBerry® Bold™ 9930 smartphone without camera
DROID INCREDIBLE by HTC
Luge™ by Motorola Prepaid
Dell™ Vostro™ V13 Laptop
Ellipsis® Kids
Verizon MiFi™2200 Intelligent Mobile Hotspot
Delphi Connect
Intuition™ by LG
Samsung Galaxy Note® 10.1 2014 Edition
BlackBerry® Tour™ 9630 smartphone
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID CHARGE by SAMSUNG
Nokia Lumia 2520
LG VX5400
THUNDERBOLT™ by HTC
Samsung ATIV SE™
Samsung ATIV Odyssey™
Verizon Wireless UMW190 Global USB Modem
DROID 2 GLOBAL by MOTOROLA
Casio G'zOne Rock™
LG VX8360
LG Optimus Zone™
Samsung Galaxy Legend™
Motorola W385
HTC Rezound™
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Converged VOIP Device
Samsung SCH-u340
BlackBerry® Storm2™ 9550 smartphone Prepaid
Verizon Wireless USB720 Modem
BlackBerry® Curve™ 8330 smartphone
LG Ally™
Samsung Galaxy Camera®
Pantech Marauder™
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless UM175 USB Modem
HTC Trophy™
LG Optimus Exceed™ Prepaid
Apple® iPad®
Motorola Adventure™ V750
DROID 2 by MOTOROLA
Samsung Galaxy Tab® (7.7)
LG Chocolate® Touch
Revolution™ by LG
Spectrum™ by LG
LG Voyager™
LG VX8350
Samsung Alias™
Samsung Reality™
Verizon Wireless G'zOne Type-S
Samsung Juke
Motorola MOTO™ VU204
Samsung SCH-u410
Pantech Caper™ Prepaid
Verizon Wireless Escapade®
Sony Xperia® PLAY
DROID PRO by MOTOROLA
LG Chocolate®
Verizon Wireless Coupe™
Verizon Wireless UM150 USB Modem
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® 8830 World Edition smartphone
Pantech Crux™
LG Dare™
LG VX5300
LG Enlighten®
Blackberry Classic Non-Camera
Verizon Wireless USB727 Modem
Casio EXILIM
Motorola MOTOKRZR K1m
LG VX5200
DROID XYBOARD 10.1 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless Salute™
BlackBerry® Torch™ 9850 smartphone
Verizon Wireless CDM8975
BlackBerry® Curve™ 8530 smartphone
LG enV®
G'zOne Boulder™ Black and Silver
Verizon Wireless PC5750 PC Card
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-u430
LG Versa™
Samsung Rogue™
Samsung SCH-a950
Samsung SCH-a870
LG VX6100
LG VX3200
Samsung Omnia® II
BlackBerry® Curve™ 9310 smartphone
Motorola E815
Motorola RAZR V3m in Gray
LG VX8100
DROID ERIS by HTC
Motorola V325
Samsung SCH-u540
Motorola Entice™
LG Glance™
LG Chocolate® 3
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Compaq® Mini CQ10-688nr Netbook
DROID XYBOARD 8.2 by MOTOROLA
Motorola XOOM™
Motorola V325i
LG VX8700
Motorola RAZR V3c
Verizon Wireless Razzle™
Samsung Zeal™
LG VX4500
HP® Mini 1151NR Netbook
Samsung SCH-a930
Sharp KIN™ ONE
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola MOTO Q™ 9c
Gateway® LT2016u Netbook
Verizon Wireless Adamant™
Verizon Wireless V740 ExpressCard
Motorola W315
Samsung Trance™
Nokia 2705 Shade™ Non-Camera
Samsung N150 Netbook
Pantech PN-215
LG VX3300
Motorola Rival™
Samsung SCH-a670
Nokia 6205
Motorola DEVOUR™ with MOTOBLUR™
Samsung Continuum™
Motorola MOTO™ Z6c World Edition
Samsung SCH-a650
Sierra Wireless AirCard® 555D
Samsung SCH-a310
HP® Pavilion dm1-3010nr Notebook
Nokia 6015i Prepaid
Nokia 7705 Twist™
LG V
LG Clout™
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung Gleam®
LG VX4650
Pantech PN-820
LG VX6000
HTC Merge®
Samsung SCH-i760
Samsung Glyde™
Motorola V710
Samsung Renown™
Verizon Wireless CDM8950
Samsung SCH-a850
LG Fathom®
DROID R2D2 by MOTOROLA
Motorola CITRUS™
Jest™
Samsung SCH-u550
Nokia 6215i
Verizon Wireless USB1000 Global USB Modem
Pantech PN-210
Verizon AD3700 Global USB Modem
Sharp KIN™ TWO
Sierra Wireless AirCard® 580
Samsung FlipShot®
Nokia 2128i
Samsung Gem™
Verizon Wireless PN-300
Samsung Sway™
LG VENUS™
Motorola Q™
HP® Mini 110-3098NR Netbook
Motorola V60s
BlackBerry® 7250
Verizon Wireless V620
Kyocera KX414
Kyocera KX444
HTC Ozone™ with TALKS™ for Verizon Wireless
LG VX9400
HP® Mini 311-1037NR Netbook
Nokia 7205 Intrigue™
Nokia 2366i
Samsung i600 Smartphone
Nokia 3589i
Verizon Wireless Blitz® Prepaid
Kyocera K323
Motorola Krave™ ZN4
Nokia 2605 Mirage
Verizon XU870 Global ExpressCard®
Verizon Wireless CDM 7075
SCH-u410 Prepaid
Motorola MOTORIZR Z6tv
Sharp KIN™ ONEm
LG VX4700
HTC Apache XV6700
Nokia 6315i
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung Saga™
Samsung i700 Pocket PC
Nokia 2285
Motorola MOTO Q™ music 9m
HP® Mini 110-1046NR Netbook
Motorola V325xi
Verizon Wireless XV6600 without Camera
Verizon KPC680 ExpressCard®
Samsung SCH-a990
Nokia 6236i
Kyocera KPC650
Motorola T720
Samsung SCH-u620
Motorola MOTORAZR maxx Ve
Nokia 2705 Shade™
Motorola V276
Kyocera SE47
Samsung SCH-a790
Verizon Wireless V640
Samsung SCH-i730
Motorola MOTO™ Z6cx World Edition without Camera
Kyocera KX2
Motorola T300p
Samsung SCH-a795
Motorola C343
Motorola T730
Motorola MOTOSLVR L7C
HTC Touch Pro™
Verizon Wireless U630 PC Card
Samsung SCH-a630
Samsung SCH-n330
BlackBerry® 7750
Samsung SCH-a610
Kyocera K404
Nokia 6305i
LG VX2000
Motorola V60p
Samsung SCH-a530
Sharp KIN™ TWOm
Motorola V120e
Samsung Omnia®
Samsung SCH-a970
Motorola V65p
Motorola V276 Prepaid
Kyocera KX1v
Motorola C333
Motorola V265
Samsung SCH-a890
Samsung SCH-i830

Accessories

Samsung Galaxy S4 Accessories Support
[General Information]
Get help using accessories and setting up wearable connected devices on your Samsung Galaxy S4.

Activation & Initial Setup

Samsung Galaxy S4 Activation Support
[General Information]
Learn how to activate your smartphone, add a Google account and transfer contacts with Verizon Cloud.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 2:59
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:33
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:38
How to transfer content from your old Android phone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 1:59
Getting Started With Your New Verizon Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 4:01
How to transfer content from your old Android phone to your new iPhone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new iPhone using Verizon Cloud in a few simple steps.
Length: 2:00
How to transfer content from your old iPhone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old iPhone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 1:58
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Samsung Galaxy S® 4 Easy Mode
[Video]
Watch this video to learn how to use Easy mode on your Samsung Galaxy S® 4.
Length: 3:24
Samsung Galaxy S® 4 Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access the Settings on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the buttons and Home screen of your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your Samsung Galaxy S4 smartphone on and off.

Battery & Power

Samsung Galaxy S4 Reset and Restore Support
[General Information]
Learn about backing up and restoring content on your Samsung Galaxy S4. We'll also show you how to reset your phone if it's experiencing a problem.
Samsung Galaxy S4 Battery Support
[General Information]
Tips on how to manage your power usage and access the battery on the Samsung Galaxy S4.
Battery Issues - Battery Usage
[Device-Specific Instructions]
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Battery Tips for Your Samsung Galaxy S4 Prepaid
[Video]
Get the most out of your battery by learning power saving tips on your Samsung Galaxy S4 Prepaid.
Length: 2:18
Samsung Galaxy S® 4 Simulator: Using Ultra Power Saving Mode
[Interactive Simulation]
An interactive guide on how to conserve your phone's battery with Ultra Power Saving mode on your Samsung Galaxy S4 smartphone.

Bluetooth

Samsung Galaxy S4 Bluetooth Support
[General Information]
Tips on how to turn Bluetooth on and off and connect to Bluetooth devices with the Samsung Galaxy S4.
Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Galaxy S4 Setting Up Wi-Fi and Bluetooth™
[Video]
Watch this video to learn how to set Up Wi-Fi and Bluetooth® on your Samsung Galaxy S4.
Length: 2:11
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Can I use a bluetooth keyboard with my PC and my device?
[Community]
I would like to use external input devices - a keyboard and mouse - for my Samsung Galaxy S4, SCH-i545, Android 5.0 Lollipop.  I've seen YouTube videos where a USB mouse or keyboard were connected through a powered USB hub seemed to work.  Elsewhere I've read that only Bluetooth devices will...
Samsung Galaxy S® 4 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair a Bluetooth device to your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to send photos to another Bluetooth device, like a tablet or printer, with your Samsung Galaxy S4.
Setting Up Bluetooth on Your Samsung Galaxy S4 Prepaid
[Video]
Learn how to pair your Samsung Galaxy S4 Prepaid with a Bluetooth device. Watch this video to learn how.
Length: 1:15

Calling & Dialing

Samsung Galaxy S4 Calling Support
[General Information]
Tips on how to make calls and manage your in-call settings, speed dial and Call Reject/Ignore list on the Samsung Galaxy S4.
Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Galaxy S4 Calling and Messaging
[Video]
Watch this video to learn about Calling and Messaging on your Samsung Galaxy S4
Length: 2:02
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Making Calls on Your Samsung Galaxy S4 Prepaid
[Video]
Learn how to call and message using Bluetooth and contacts on your Samsung Galaxy S4 Prepaid.
Length: 1:13
How do I view the duration of past calls?
[Community]
Hi,I'd like to know how to view the duration of any past calls, but can only seem to find the most recent one.  In my version, there is no "Log" tab that might show it. I'm using a Galaxy S4 SCH-I545 running 4.4.2 if that helps. I have found some apps that will show it, but don't like using...
Is the Samsung Galaxy S4 mini a world phone?
[Community]
I am traveling to Scandinavia in a month and looked at the travel plan that Verizon offers which seems reasonable. I see that only certain phones qualify. Would my Samsung Galaxy S4 mini work?Thanks!
Samsung Galaxy S® 4 Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the sound your phone makes when receiving a call on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to place a call using your voice on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and replying with a text message to the caller on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to place a call to a new number using your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Samsung Galaxy S4 to silent.
Samsung Galaxy S® 4 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
Learn how to teach kids to call 911 on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for turning Airplane mode on and off for your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
A visual guide for viewing a missed call and adding it as a contact on your Samsung Galaxy S4 smartphone.

Camera, Photos & Videos

Samsung Galaxy S4 Camera Support
[General Information]
Tips on how to take and share your pictures and videos and how to use camera features like panoramic photo on the Samsung Galaxy S4.
Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Galaxy S4 Camera Smart Mode
[Video]
Watch this video to learn how to use the Camera Smart Mode on your Samsung Galaxy S4.
Length: 1:27
Galaxy S4 Camera/Camcorder Overview
[Video]
Watch this video to get an overview of the camera function on your Samsung Galaxy S4.
Length: 2:20
Advanced Camera Features on Your Samsung Galaxy S4 Prepaid
[Video]
Explore fun camera settings on your Samsung Galaxy S4 Prepaid.
Length: 1:22
Camera/Camcorder Overview for Your Samsung Galaxy S4 Prepaid
[Video]
Learn the basics of taking, sharing and storing photos and videos with the camera on your Samsung Galaxy S4 Prepaid.
Length: 1:30
Samsung Galaxy S® 4 Simulator: Adjusting the Video Setting for Sharing
[Interactive Simulation]
Learn how to adjust the video settings for easy sharing on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
A visual guide for capturing and viewing photos of the screen on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Changing the File Size of Pictures
[Interactive Simulation]
An interactive guide on how to change the file size of a picture on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
A visual guide for setting a picture you've taken as the wallpaper on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos with other devices or on social networks using your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Sharing Videos
[Interactive Simulation]
A visual guide on how to share a video with other devices or on social networks using your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Learn how to take a picture while recording a video on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Taking a Selfie
[Interactive Simulation]
A visual guide for taking a selfie on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide to turning the flash on and off for taking pictures with your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using Drama Mode
[Interactive Simulation]
A visual guide for using Drama mode to merge several pictures together on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using Dual Shot
[Interactive Simulation]
A visual guide for using Dual Shot to take a picture with both cameras at the same time on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using Eraser Mode
[Interactive Simulation]
A visual guide for using Eraser mode to remove unwanted objects in pictures on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for taking pictures on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video recording with your Samsung Galaxy S4.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Samsung Galaxy S4 Contacts Support
[General Information]
Tips on creating and editing contacts and managing your contact list with the Samsung Galaxy S4.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Favorite Contacts widget?
[Community]
According to a thread on Android Central, there are some Verizon S4 users who have a favorite contacts widget and some (myself included) who don't. Any way to get this without resorting to a 3rd party app? (Or could it be that those who do have it, knowingly/unknowingly have a 3rd party app?)
Favorite Contacts widget?
[Community]
According to a thread on Android Central, there are some Verizon S4 users who have a favorite contacts widget and some (myself included) who don't. Any way to get this without resorting to a 3rd party app? (Or could it be that those who do have it, knowingly/unknowingly have a 3rd party app?)
How do I delete a contact?
[Community]
I want to delete a contact from my Samsung Galaxy 4.  How do I do that?
Is there a way to retrieve my contacts from my old phone?
[Community]
Is there a way to get my contacts from my old phone? The phone would still would still ring, and I get message notifications, but the screen is black. I have recieved my new phone and activated it.
Samsung Galaxy S® 4 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
Discover how to add and delete a contact from your Favorites on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to an existing contact on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
Discover how to make a group and add people to it on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information using your Samsung Galaxy S4 smartphone.
Why aren't my contacts being backed up?
[Community]
Everything has been backed up to the cloud on my computer except for my contacts.  I cannot get my contacts to backup to my computer.  If I look at the cloud Icon on my phone my contacts are there.   I want them on my computer.  I have an Android Galaxy S4 phone and I am using...

Data

Samsung Galaxy S4 Data Roaming Settings Support
[General Information]
How to turn data roaming on and off or limit it to your current trip on the Samsung Galaxy S4.
Samsung Galaxy S4 Data Support
[General Information]
Tips on how to monitor and manage how much data you use on your Samsung Galaxy S4.
Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on The MORE Everything℠ Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Conserve Data Usage - Google+
[Device-Specific Instructions]
Do I always need to have data on?
[Community]
Does mobile data need to be on at all times?
How do I unlock my phone without erasing all the data?
[Community]
ok I have a Samsung Galaxy s4 I turned on the pin lock a couple weeks ago then didn't need it any more but there was no option to shut it off so I changed it to pattern, still wanted it off all together but hadn't time to stop by Verizon store. well last night I went to my truck to get phone, unplugged...
Why won't my device connect to 4g?
[Community]
My phone is suppose to be 4G and I've never had an issue but within the last few days it only says 3G and is running very slow. Help...

Date & Time

How do I get my clock to start working again?
[Community]
It seems ever since the os update I can no longer access my clock functions. Everytime I click on the icon it says unfortunately clock has stopped.  I've been dealing with it as is but I'd like to be able to turn off my alarm for work when I'm on vacation. It's a Samsung galaxy s4. I've already tried...
How do I set my device to automatically update to different time zones?
[Community]
My samsung galaxy s4 does not update to different time zones. This is a new problem in the last 3 weeks. It is set to allow automatic updating date and time from the network.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Check for Water Damage - Samsung
[Device-Specific Instructions]
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.

Device Settings

Samsung Galaxy S4 Settings Support
[General Information]
Learn how to use common settings on your Samsung Galaxy S4. We'll also show you where to find important information about your phone.
Samsung Galaxy S4 Printing Support
[General Information]
Learn how to wirelessly connect to a printer with your Samsung Galaxy S4.
System Select - Android™
[Device-Specific Instructions]
How do I add words to the dictionary on my device?
[Community]
I am trying to find the dictionary to be able to add words such as names, etc. I found it under swype but it will not let me add words. I do not use swype regardless. Every time I type my daughters name in a text it misspells.  Where can I fix this
How do I find my PIN number after I have been locked out of my device?
[Community]
How do I recover or change the pin number - too many swipe attempts and now need a pin number.
How do I turn up the ringer volume?
[Community]
How to raise ringer volume on Samsung S4 mini
How do return my keyboard to its default settings?
[Community]
all of a sudden my keyboard is smaller and floats on top of the comment or post I''m trying to make. I like the old pop-up at the bottom of the screen that doesn't cover up the text I'm typing.
Is the Samsung Galaxy S4 mini a world phone?
[Community]
I am traveling to Scandinavia in a month and looked at the travel plan that Verizon offers which seems reasonable. I see that only certain phones qualify. Would my Samsung Galaxy S4 mini work?Thanks!
Samsung Galaxy S® 4 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Samsung Galaxy S4 smartphone by adjusting the screen timeout.
What are miscellaneous files and can I delete them?
[Community]
I have  Galaxy S4 that I can't add more apps to. I have cleaned it up but it still says there is no space.At settings-->storage-->I see 6.4 GB of misc files. How can I see what these are and perhaps delete them?Thanks,Mary
Why can't I get 4G LTE service?
[Community]
For the past 12 hours or so my phone is only 3G and it should be 4G. I didn't change any setting and I've been at home and at work - same as usual. It's always 4G. What's the problem?
Why does the screen go blank when I try to use the keypad on a call?
[Community]
I'm having an issue with my keypad screen.  When I'm trying to "Press 4" while on a call, the keypad screen appears randomly for a second then disappears.  It takes a while to press any key, and then sometimes it gets the number more than once, since I'm pressing repeatedly to try to hit when...

Email/Gmail

Samsung Galaxy S4 Work Email Support
[General Information]
Learn how to connect to your work email with your Samsung Galaxy S4. We'll also show you how to send email, create a signature and more.
Samsung Galaxy S4 Gmail Support
[General Information]
Get tips on using Gmail including how to add and sync your Google account, add an email signature and set up email notifications on the Samsung Galaxy S4.
Samsung Galaxy S4 Personal Email Support
[General Information]
Get help with email including basics like sending and viewing email plus advanced options like server settings and data management.
Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Galaxy S4 Setting Up Personal and Corporate Email
[Video]
Watch this video to learn how to setting up personal and corporate email on your Samsung Galaxy S4.
Length: 3:05
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
"too many" email accounts
[Community]
I recently had (first and second level) Tech Support on the phone. I told them that my S4 has stopped receiving / syncing emails. After an extensive period of time on the phone with them, they simply stated that "you have too many email accounts on the phone, and its not able to sync them anymore. There...
Email Setup on Your Samsung Galaxy S4 Prepaid
[Video]
Learn how to set up email quickly and efficiently on your Samsung Galaxy S4 Prepaid.
Length: 3:01
Email content is repeating within the same message?
[Community]
Not sure what to do. Here is an email example of what I'm talking about: Test 2 Sent from my Verizon Wireless 4G LTE smartphoneTest 2 Sent from my Verizon Wireless 4G LTE smartphone I thought maybe it was because I might have had my email account open on another device but tested that...
How do I remove an email account from the Gmail App?
[Community]
I added my AOL email to the gmail app because I was not getting the notification of mail after the lollipop update this week.  I now want to remove the AOL email from the gmail, but I only have the option to add an account.  No where does is say "remove an account".  It's driving me crazy...
Samsung Galaxy S® 4 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a business email account on your Samsung Galaxy S4 so you can keep up with work wherever you go.
Samsung Galaxy S® 4 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to access and use multiple email accounts on your Samsung Galaxy S4.
Why can't I view my current e-mail?
[Community]
For some reason my wife's galaxy s4 email shows last 30 days when opened up. Have to look in bulk mail folder for actual current email. Any idea how folders got switched?

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

Samsung Galaxy S4 GPS Support
[General Information]
GPS is essential for your location-based apps to work properly. Learn how to enable and manage the GPS setting on your Samsung Galaxy S4.
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find My Mobile - Samsung
[Device-Specific Instructions]
Find Current Location (Google Maps™)
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Location Mode - Android™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
Add Layers (Google Maps™)
[Device-Specific Instructions]

Gestures & Motions

Proximity Sensor On/Off - Samsung
[Device-Specific Instructions]
Galaxy S4 Air View™
[Video]
Watch this video to learn how to use Air View™ on your Samsung Galaxy S4.
Length: 1:27
Galaxy S4 Air Gesture™
[Video]
Watch this video to learn how to use Air Gesture™ on your Samsung Galaxy S4.
Length: 1:28

Home Screen

Samsung Galaxy S4 Home Screen Support
[General Information]
Tips on how to customize and organize your Home Screen panels with widgets, wallpaper, folders and shortcuts on the Samsung Galaxy S4.
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Galaxy S4 Device Customization
[Video]
Watch this video to learn how to customize your device on your Samsung Galaxy S4.
Length: 2:44
Customizing Your Samsung Galaxy S4 Prepaid
[Video]
Add apps and widgets to your home screen. Customize your wallpaper. Learn how on your Samsung Galaxy S4 Prepaid.
Length: 2:59
Favorite Contacts widget?
[Community]
According to a thread on Android Central, there are some Verizon S4 users who have a favorite contacts widget and some (myself included) who don't. Any way to get this without resorting to a 3rd party app? (Or could it be that those who do have it, knowingly/unknowingly have a 3rd party app?)
Galaxy S4 desktop
[Community]
I don't carry phone while doing physical tasks. Granddaughter picked it up and instead of the original desktop with a current local weather app showing, there is in its place, Instagram. How do I ditch Instagram and get back the weather info?
How do I turn off the lock screen password?
[Community]
A friend of mine used my phone and told me to set a lock screen password. How do I get it off, I hate it.
My lock screen is black and can't enter my unlock code. How do I view the screen?
[Community]
I have restarted, turned off, taken out battery (over 5 minutes) and still is black. I have the notifications bar along the top and can pull it down, but can't access phone without unlocking and the unlock screen is just black. What do I do?
Samsung Galaxy S® 4 Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Learn how to add apps to folders on the Home screen of your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
An interactive guide on how to add widgets to the Home screen of your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Adding and Deleting a Home Screen
[Interactive Simulation]
Learn how to add or delete a Home screen on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Adjusting Widgets and Apps on the Home Screen
[Interactive Simulation]
An interactive guide on how to move widgets and apps on the Home screen of your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
An interactive guide on how to remove widgets and apps from the Home screen of your Samsung Galaxy S4.

Internet & Web Browser

Samsung Galaxy S4 Web Browsing Support
[General Information]
Learn how to browse and bookmark favorite sites on the Internet with your Samsung Galaxy S4. We'll show you how to manage cookies and Javascript, too.
View Browser History - Android™
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Browsing the Web on Your Samsung Galaxy S® 4
[Video]
Browse the web on the go with Google Chrome on your Samsung Galaxy S 4.
Length: 1:58
Browsing the Web on Your Samsung Galaxy S4 Prepaid
[Video]
Browse the web on the go with Google Chrome on your Samsung Galaxy S4 Prepaid.
Length: 1:54
Samsung Galaxy S® 4 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Galaxy S4 so you can easily find it again.
Samsung Galaxy S® 4 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to go to a website on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Opening and Closing a Web Browser Window
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between web browser windows on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Reading Websites Later
[Interactive Simulation]
A visual walkthrough of how to save websites to read later on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover How to Use your voice to search the web on your Samsung Galaxy S4.

Language

Samsung Galaxy S® 4 Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Samsung Galaxy S4 smartphone.

Lock, Unlock, Password & Security

Samsung Galaxy S4 Security Support
[General Information]
Learn how to set up a standard lock on your Samsung Galaxy S4 to help keep others from using it. Or you can use one of the Smart Lock features.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Galaxy S4 Lock Screen
[Video]
Watch this video to learn how to lock your screen on the Samsung Galaxy S4.
Length: 2:11
Restore Default Settings - Samsung
[Device-Specific Instructions]
Customizing Lock Screen Settings on Your Samsung Galaxy S4 Prepaid
[Video]
Increase the security of your phone. This video shows how to set a pattern lock on your Samsung Galaxy S4 Prepaid.
Length: 2:06
Samsung Galaxy S® 4 Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security to keep others from using your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen of your Samsung Galaxy S4 smartphone.

Memory/Storage

Samsung Galaxy S4 Memory Card Support
[General Information]
Steps on how to insert, remove and reformat the SD card on your Samsung Galaxy S4. Also, find how much storage is available on your memory card.
My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
Samsung Galaxy S® 4 Simulator: Inserting a microSD Card
[Interactive Simulation]
Discover how to insert a microSD card into your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Removing a micro SD Card
[Interactive Simulation]
Learn how to remove a microSD card from your Samsung Galaxy S4 smartphone.

Mobile Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Samsung Galaxy S® 4 Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
Learn how to set up mobile hotspot on your Samsung Galaxy S4 smartphone to securely share your Internet connection with other devices.

Music

Samsung Galaxy S4 Music Support
[General Information]
Learn how to play music and customize music playlists on your Samsung Galaxy S4. We'll even show you how to record your voice.
MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.

Navigating & Multitasking

Samsung Galaxy S4 Navigation & Gestures Support
[General Information]
Learn some basics and tips for using your Samsung Galaxy S4. We’ll also show you how to use special features, like Multi-Window™ and Air View™.
Galaxy S4 Basic Device Navigation
[Video]
Watch this video to learn basic device navigation for the Samsung Galaxy S4.
Length: 2:51
Navigating Your Samsung Galaxy S4 Prepaid
[Video]
Take a tour of your Samsung Galaxy S4 Prepaid, including unlocking the phone, viewing the notifications panel, tips on apps and more.
Length: 2:28
Galaxy S4 Using Multi Wndows
[Video]
Watch this video to learn how to use Multi Windows with your Samsung Galaxy S4.
Length: 2:01
Samsung Galaxy S® 4 Simulator: Multitasking Between Apps
[Interactive Simulation]
A visual guide for accessing and closing open apps on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using the Notification Panel
[Interactive Simulation]
A visual guide for using the Notification Panel on your Samsung Galaxy S4 smartphone.

Near Field Communication (NFC)

Samsung Galaxy S® 4 Simulator: Using Near Field Communication and Android Beam™
[Interactive Simulation]
Learn How to Use NFC and Android Beam to share content wirelessly using your Samsung Galaxy S4.

Operating System & Software

Samsung Galaxy S4 Software Updates Support
[General Information]
Find out about software updates for your Samsung Galaxy S4. New software can add features and improve existing ones.
Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Repair Assistant - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Software Update - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your Samsung device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Software Upgrade Assistant
[Updates]
Connect your device to a computer with Internet access using your USB cable to download the Software Upgrade Assistant to your computer and update your device.
Initial Setup - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
This shows how to install the Samsung Upgrade Assistant on your computer/PC or Mac. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Software Repair Assistant
[Updates]
If you run into software issues while updating your device, our Software Repair Assistant tool can attempt to repair them. The tool may be helpful if your device isn't fully or can't power up to the Home screen.

SIM Card

Samsung Galaxy S4 SIM Card Support
[General Information]
Learn how to insert and remove the SIM card for your Samsung Galaxy S4. You'll also find how to lock your SIM card so others can't use it.
4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Can I activate a Galaxy S4 on my Verizon account?
[Community]
I am considering buying Galaxy S4 phones from an outside source for use with my current Verizon Account. They will, I am told, require SIM cards. Can I order just the cards from Verizon? What would be the charges incurred? Thanks
Can I use my Samsung Galaxy S4 with a local SIM card in Germany?
[Community]
I’ll soon be leaving to Germany for 6 weeks. I would like to take my (Verizon-) Samsung Galaxy S4 along and use it pretty much like I do here in the US (calling, social media etc. emails etc). I recently got off a 2 year contract. I want to unlock the phone (if I need to - ?) and take out the...
How do I remove a SIM card?
[Community]
I just got a new Samsung Galaxy S4, and when I went to install the SIM card, I discovered there was already a SIM card installed.  The directions at Verizon Wireless said this might happen, but they didn't say what to do.  I presume I should remove that SIM card and install the one that came...
How do I remove a SIM card?
[Community]
I just got a new Samsung Galaxy S4, and when I went to install the SIM card, I discovered there was already a SIM card installed.  The directions at Verizon Wireless said this might happen, but they didn't say what to do.  I presume I should remove that SIM card and install the one that came...
My SIM card is locked. How do I unlock it?
[Community]
My sim got got randomly locked on my Samsung Galaxy s4 and it says on the lock screen to enter my 8 digit sim pin (PUK) can someone please help
Samsung Galaxy S® 4 Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a micro SIM card into your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card from your Samsung Galaxy S4 smartphone.
What does "3FF PRE-INSTALLED NFC SIM" mean?
[Community]
What does 3FF PRE-INSTALLED NFC SIM mean?
Will a Galaxy S4 from Australia work with a Verizon SIM card?
[Community]
I have a friend from Australia visiting who is using a Galaxy S4, which is unlocked. Here are the specs: http://www.samsung.com/au/consumer/mobile-phone/smartphone/smartphone/GT-I9505ZKAXSA I'm looking into getting a prepaid SIM card from Verizon or At&T, but I am not sure if one will...

Social Networking

Samsung Galaxy S® 4 Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status on your Samsung Galaxy S4 smartphone.

Sounds, Volume & Audio

Samsung Galaxy S4 Sounds and Tones Support
[General Information]
Learn how to change the volume settings for you Samsung Galaxy S4. We'll also show you how to save and change ringtones.
Resolve Volume Issues
[Device-Specific Instructions]

Starter Mode

Samsung Galaxy S® 4 Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Learn how to add a contact to the favorites contacts screen while in Easy mode on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Adding and Removing Favorite Apps from the Home Screen in Easy Mode
[Interactive Simulation]
Discover how to add and remove your favorite apps from the Home screen while in Easy mode on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Making a Phone Call
[Interactive Simulation]
Discover how to make a phone call in Easy mode on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Switching Back to Standard Mode
[Interactive Simulation]
Discover how to switch back to Standard mode from Easy mode on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Switching to Easy Mode
[Interactive Simulation]
Learn how to switch to Easy mode on your Samsung Galaxy S4.

TV

Samsung Galaxy S4 Screen Sharing Support
[General Information]
Learn how share content wirelessly with your Samsung Galaxy S4. You can even share your phone's screen on a TV.

Text & Multimedia Messaging

Samsung Galaxy S4 Messages Support
[General Information]
Tips on using the text messaging and Verizon Messages apps on your Samsung Galaxy S4.
Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
How To Use Verizon Messages
[Video]
Watch this video to learn how to customize messages, use Integrated Messaging on your phone, tablet and computer and take picture messaging to the next level with Verizon Messages.
Length: 4:03
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Galaxy S4 Calling and Messaging
[Video]
Watch this video to learn about Calling and Messaging on your Samsung Galaxy S4
Length: 2:02
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
How do I change the text message font size on the Galaxy S4?
[Community]
Somehow I have accidentally increased the font size in my Text Messaging.  This is occurring ONLY in the Text Messaging.  Can anyone tell me how to return the font size to where it was ??
Restore the native text message app?
[Community]
I'm not sure how, but I have lost the native text messaging app for my S4.  I cannot find it on the phone or in Play...curious if anyone knows how I can get it back...using Chomp now and don't like it...miss the notification that I have a message.  Help.
Samsung Galaxy S® 4 Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message from your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Recording a Message
[Interactive Simulation]
Learn how to record a text message from your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Sending a Text Message
[Interactive Simulation]
An interactive how-to guide for sending a text message on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Discover how to send a text message to a group of your contacts from your Samsung Galaxy S4.

Tips, Tricks & Shortcuts

Samsung Galaxy S4 Screenshot Support
[General Information]
Learn how to take a picture of the screen with your Samsung Galaxy S4.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Galaxy S4 Tips and Tricks
[Video]
Watch this video to learn tips and tricks for how to use the Samsung Galaxy S4.
Length: 1:28
Access Menus with Long Press - Android™
[Device-Specific Instructions]
Samsung Galaxy S® 4 Simulator: Changing S Voice™ Settings
[Interactive Simulation]
Discover how to change the S Voice settings on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help, like tutorials and tips, for using your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Setting Up Your S Health™ Profile
[Interactive Simulation]
Discover how to set up your S Health profile on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Setting a Calendar Alarm
[Interactive Simulation]
Discover how to set a calendar alarm using S Voice on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Setting up WatchON
[Interactive Simulation]
Learn How to Use set up WatchON using your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Sharing a Translation
[Interactive Simulation]
Discover how to share a translation through voice on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Translating Through Text
[Interactive Simulation]
Discover how to translate through text on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Translating Through Voice
[Interactive Simulation]
Discover how to translate speech with S Translator on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using Air View
[Interactive Simulation]
Learn How to Use Air View on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using Multi Window
[Interactive Simulation]
Learn How to Use Multi Window on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using Preset Phrases
[Interactive Simulation]
Discover How to Use preset phrases on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using S Voice™
[Interactive Simulation]
Discover How to Use S Voice to complete various tasks on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using the Pedometer
[Interactive Simulation]
Discover how to track your steps using your Samsung Galaxy S4.

Transfer Content to/from Device

Samsung Galaxy S4 Transfer Content Support
[General Information]
Learn how to share content like pictures, videos and music using your Samsung Galaxy S4. We'll show you how to share with and without cables.
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Media Share - Android™
[Device-Specific Instructions]
Samsung Galaxy S® 4 Simulator: Backing Up Call History and Messages
[Interactive Simulation]
A visual guide on how to back up call history and messages with Verizon Cloud on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Backing Up Contacts
[Interactive Simulation]
Learn how to back up contacts so you never lose them and can transfer them to a new device with Verizon Cloud on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Backing Up Photos, Videos, Music and Documents
[Interactive Simulation]
Discover how to back up your photos, videos, music and documents with Verizon Cloud so you never lose your content and can free up memory on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Downloading Files from Verizon Cloud
[Interactive Simulation]
An interactive guide on how to download files from Verizon Cloud onto your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Setting Up Verizon Cloud
[Interactive Simulation]
An interactive guide on how to set up Verizon Cloud on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Upgrading Your Backup Storage Plan
[Interactive Simulation]
An interactive guide on how to get more Verizon Cloud storage using your Samsung Galaxy S4.

Visual & Hearing Accessibility

Samsung Galaxy S4 Accessibility Support
[General Information]
Tips on using accessibility features to make your phone easier to see and hear for those with visual and hearing impairments.

Wallpapers/Theme

Samsung Galaxy S® 4 Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the wallpaper on your Samsung Galaxy S4.

Wi-Fi & Network

Samsung Galaxy S4 Wi-Fi Support
[General Information]
Learn how to connect to Wi-Fi so you can save on data with your Samsung Galaxy S4. We'll also show you how to use your phone as a Mobile Hotspot.
Samsung Galaxy S4 Network Settings Support
[General Information]
Connect to a global network or VPN with your Samsung Galaxy S4.
Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Galaxy S4 Setting Up Wi-Fi and Bluetooth™
[Video]
Watch this video to learn how to set Up Wi-Fi and Bluetooth® on your Samsung Galaxy S4.
Length: 2:11
Samsung Galaxy S® 4 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to connect your Samsung Galaxy S4 to a Wi-Fi network so you can access the Internet without using data.
Setting Up Wi-Fi Your Samsung Galaxy S4 Prepaid
[Video]
Learn how to connect your Samsung Galaxy S4 Prepaid to a Wi-Fi Network.
Length: 1:13

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