Select Your Device
Moto Z Droid Edition
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DROID MINI by MOTOROLA
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Ellipsis™ Jetpack® MHS800L
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Pantech 4G LTE Global USB Modem UML290
DROID RAZR M by MOTOROLA
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GizmoPal™
Verizon 4G LTE Broadband Router with Voice
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
DuraXV
GizmoPal® 2 by LG
HTC One® (M8)
DROID ULTRA by MOTOROLA
Gear S2
Verizon 4G LTE USB Modem 551L
Casio G'zOne Commando® 4G LTE
GizmoGadget™ by LG
LG G Pad 8.3 LTE
Casio G'zOne Ravine® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Microsoft Lumia 735
HTC One M9
LG K8 V
Galaxy Note® Edge
Verizon 4G LTE USB Modem UML295
Samsung Galaxy S® 4 mini
Samsung Galaxy Note® II
Samsung Convoy® 4
Sony Xperia® Z3v
hum by Verizon
Verizon LTE Internet and Home Phone
Verizon 4G LTE Broadband Router
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
HTC Desire® 626
Nexus 6
Nokia Lumia 928
iPad® Pro
Transpyre™ Prepaid
LG K4™ LTE
Samsung Convoy™ 2
Verizon Ellipsis® 10
Gear S®
DROID TURBO 2 - Designed by You
Verizon Wireless AirCard® 595
BlackBerry® Bold™ 9930 smartphone
Moto X™ (2nd Gen.)
Moto X™ by Motorola
Samsung Brightside™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Moto E™ Prepaid
Samsung Gusto® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Moto G™ by Motorola
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
DROID RAZR by MOTOROLA
Nokia Lumia 822
LG Terra™
iPad® Air 2
HTC One®
LG Optimus Zone™ 2 Prepaid
Samsung Intensity™ II
LG Exalt™
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
PRIV™ by Blackberry®
LTE Internet (Installed)
Blackberry Classic
LG Optimus Exceed™ 2
HTC 10™
Nokia Lumia Icon
DROID INCREDIBLE 4G LTE by HTC
Galaxy Tab E (8.0)
Lucid™3 by LG
LG Revere®
LG Cosmos™ 2
HTC One® (M8) for Windows®
Samsung Galaxy S® III mini
LG Octane™
DROID RAZR MAXX HD by MOTOROLA
Watch Urbane™ 2nd Edition LTE
Verizon SureResponse®
LG Exalt™II
Samsung Intensity™ III
Lancet™
Samsung Galaxy Tab® 2 (7.0)
Microsoft Surface 3
Lancet™ for Android™
LG Revere® 2
DROID DNA by HTC
Kyocera DuraXV+
Samsung Convoy™
LG G Pad™ X8.3
Apple® iPad® mini with Retina display
LG Accolade™
BlackBerry® Z10 smartphone
LG enV®3
HTC Desire® 530
Samsung Galaxy Tab® 4 (10.1)
Enact™ by LG
BlackBerry® Q10 smartphone
DROID RAZR MAXX by MOTOROLA
DROID RAZR HD by MOTOROLA
Samsung Galaxy Tab S2
G Pad™ 10.1 LTE
Apple® iPad® Air™
Verizon Wireless USB760 Modem
G Pad™ 7.0 LTE
Samsung Gear S2 classic
DROID by MOTOROLA
Galaxy Tab E
iPad Pro™ (9.7-inch)
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 2 (10.1)
Google Nexus 7
Hydro ELITE by KYOCERA
BlackBerry® Z30 smartphone
Samsung Gusto®
HTC One® remix
Casio G'zOne Ravine®
LG 4G LTE USB Modem VL600
Motorola RAZR V3m
BlackBerry® Bold 9650 smartphone
Ellipsis® Kids
DROID 4 by MOTOROLA
DROID BIONIC by MOTOROLA
Apple® iPad® with Wi-Fi + 4G
HTC One® max
LG Cosmos™
LG Migosm
LG VX8300
Ellipsis™ Jetpack® MHS815L
Motorola MOTO™ W755
Samsung Haven™
Pantech Breakout™
Galaxy Nexus by Samsung
Samsung Galaxy Stellar™
Samsung Illusion™
Apple® iPad® mini
LG Extravert™
Samsung Galaxy Tab® 4 (8.0)
Delphi Connect with 4G LTE Mobile Hotspot
Casio G'zOne Boulder®
HTC Desire® 612
Samsung Galaxy Tab®
Motorola Barrage™
Dell™ Vostro™ V13 Laptop
Lucid™ by LG
Pantech Hotshot™
LG Vortex™
Lucid™2 by LG
Apple® iPad® with Retina display
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® (10.1)
DROID X2 by MOTOROLA
BlackBerry® Tour™ 9630 smartphone
DROID X by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
THUNDERBOLT™ by HTC
Samsung Galaxy™ Stratosphere™ II
Verizon Converged VOIP Device
iPad® mini 4
LG VX5500
Pantech Jest™ 2
LG enV® TOUCH
Pantech Perception™
DROID 3 by MOTOROLA
Samsung Alias™ 2
Motorola XOOM™ 4G LTE
LG Cosmos™ Touch
LG enV®2
Samsung Galaxy Note® Pro
Samsung Smooth™
Samsung Intensity™
Samsung ATIV SE™
Verizon Wireless UMW190 Global USB Modem
Samsung Fascinate™
ZenPad™ Z8
Spectrum™ 2 by LG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Samsung Knack™
LG Optimus Zone™
Nokia Lumia 2520
Verizon Wireless AirCard® 595U USB Modem
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® S
Casio G'zOne Brigade®
DROID CHARGE by SAMSUNG
Windows Phone 8X by HTC
Sony Xperia® Z2
Samsung Galaxy™ Stratosphere™
Moto X™ - Designed by You (2nd Generation)
HTC Rhyme™
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Note® 10.1 2014 Edition
LG VX8360
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
iPad® mini 3
Samsung Galaxy Legend™
LG VX5400
Samsung SCH-u340
Samsung Galaxy Camera®
Samsung Galaxy Note® 10.1
Pantech Marauder™
Intuition™ by LG
Luge™ by Motorola Prepaid
Motorola W385
DROID 2 by MOTOROLA
Casio G'zOne Rock™
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Delphi Connect
HP Spectre x2
Verizon Wireless USB720 Modem
DROID 2 GLOBAL by MOTOROLA
HTC Rezound™
Verizon Wireless G'zOne Type-S
Pantech Caper™ Prepaid
Verizon Wireless UM150 USB Modem
Motorola Adventure™ V750
LG Ally™
BlackBerry® Curve™ 8330 smartphone
Nokia 2366i
BlackBerry® Storm2™ 9550 smartphone Prepaid
LG VX8350
Samsung Galaxy Tab® (7.7)
Samsung SCH-u410
Motorola MOTO™ VU204
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
LG Chocolate® Touch
BlackBerry® Curve™ 8530 smartphone
Samsung Galaxy View
LG VX5300
Revolution™ by LG
Samsung Juke
Samsung Alias™
Verizon Wireless USB727 Modem
LG Chocolate®
Spartan GoCam™
BlackBerry® Torch™ 9850 smartphone
Verizon Wireless Coupe™
Apple® iPad®
LG Voyager™
Pantech Crux™
BlackBerry® 8830 World Edition smartphone
Casio EXILIM
Samsung SCH-u430
Sony Xperia® PLAY
Spectrum™ by LG
DROID PRO by MOTOROLA
LG VX5200
G'zOne Boulder™ Black and Silver
Verizon Wireless Escapade®
HTC Trophy™
Blackberry Classic Non-Camera
Motorola E815
Samsung SCH-u540
LG Chocolate® 3
LG Enlighten®
Samsung Reality™
Verizon Wireless PC5750 PC Card
LG Optimus Exceed™ Prepaid
LG Dare™
Casio G'zOne Ravine® 2 Non-Camera
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 9370 smartphone
Samsung Continuum™
HP® Mini 1151NR Netbook
BlackBerry® Curve™ 9310 smartphone
Sharp KIN™ ONE
Samsung Omnia® II
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
LG VX6100
LG enV®
Motorola W315
Verizon Wireless CDM8975
Verizon Wireless Razzle™
Motorola MOTO™ Z6c World Edition
DROID XYBOARD 10.1 by MOTOROLA
DROID ERIS by HTC
Samsung SCH-a870
Motorola Entice™
Sharp KIN™ TWO
Nokia 7705 Twist™
Sierra Wireless AirCard® 580
Motorola XOOM™
LG Versa™
Motorola MOTO Q™ 9c
Samsung SCH-a310
Samsung Rogue™
Samsung SCH-a930
Motorola RAZR V3m in Gray
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung Gleam®
Motorola V325
LG VX8100
LG Glance™
Motorola MOTOKRZR K1m
Motorola CITRUS™
LG Clout™
HP® Pavilion dm1-3010nr Notebook
DROID XYBOARD 8.2 by MOTOROLA
LG VX8700
LG VX3200
Samsung N150 Netbook
Samsung Gem™
HP® Mini 311-1037NR Netbook
Motorola V325i
Samsung SCH-a650
Motorola RAZR V3c
LG VX4650
Verizon Wireless V740 ExpressCard
Samsung Zeal™
Samsung SCH-a670
Nokia 2705 Shade™ Non-Camera
Motorola V60s
Samsung Trance™
Pantech PN-210
LG Fathom®
HTC Apache XV6700
Nokia 6205
Gateway® LT2016u Netbook
Verizon Wireless CDM 7075
Samsung SCH-a950
LG VX3300
LG VX6000
Nokia 6015i Prepaid
Verizon Wireless Adamant™
LG VX4500
Samsung Omnia®
Samsung SCH-u620
Verizon Wireless USB1000 Global USB Modem
Pantech PN-215
Samsung Sway™
Verizon Wireless Salute™
Samsung i700 Pocket PC
Motorola DEVOUR™ with MOTOBLUR™
Samsung SCH-u550
Nokia 6315i
Motorola Krave™ ZN4
Kyocera K323
Compaq® Mini CQ10-688nr Netbook
HTC Merge®
Samsung Renown™
Nokia 7205 Intrigue™
Kyocera SE47
Nokia 6215i
LG V
DROID R2D2 by MOTOROLA
Verizon Wireless CDM8950
Samsung SCH-a850
Pantech PN-820
Samsung FlipShot®
Samsung SCH-a630
Verizon AD3700 Global USB Modem
Motorola MOTO™ Z6cx World Edition without Camera
Motorola MOTORIZR Z6tv
Nokia 2128i
LG VENUS™
Motorola V265
Jest™
Samsung SCH-a530
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Samsung SCH-i730
Nokia 2705 Shade™
Nokia 2605 Mirage
Motorola V325xi
Motorola Rival™
Motorola T730
Nokia 6236i
Verizon Wireless PN-300
Samsung SCH-n330
Motorola C333
Verizon Wireless V620
Motorola V710
Samsung SCH-a795
Motorola V60p
Nokia 3589i
Samsung SCH-a990
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX4700
HTC Touch Pro™
Motorola Rapture™ VU30
Kyocera KPC650
Motorola Q™
HP® Mini 210-1076NR Netbook
BlackBerry® 7750
Kyocera KX2
Motorola T300p
LG VX2000
Kyocera KX414
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung SCH-i760
LG VX9400
Verizon Wireless U630 PC Card
Samsung SCH-a970
Motorola V65p
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola V276
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Kyocera KX1v
Motorola T720
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
Samsung Saga™
Samsung SCH-a610
Verizon Wireless XV6600 without Camera
Kyocera K404
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Verizon KPC680 ExpressCard®
Motorola C343
Verizon Wireless V640
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
HTC Ozone™ with TALKS™ for Verizon Wireless
BlackBerry® 7250
Samsung SCH-a890
Samsung Glyde™
Samsung SCH-i830

Accessories

Samsung Galaxy S4 Accessories Support
[General Information]
Get help using accessories and setting up wearable connected devices on your Samsung Galaxy S4.
Can I put a screen protector on a device with a cracked screen?
[Community]
Can I put gorilla glass on a cracked screen?
Does the Samsung Galaxy GEAR work with the Samsung Galaxy S4 mini?
[Community]
greenshamrox asked Verizon Wireless: Q: Does the Samsung Galaxy GEAR work with the Samsung Galaxy S4 mini? A: Yes, the Samsung Galaxy GEAR is compatible with this phone.
Why did I receive a white charge cord and white headphones with Black Mist s4?
[Community]
I ordered a Black Mist s4 from Verizon online and received a Black Mist s4 with "white" charge cord and "white" headphones.  Should I complain to Verizon support or was I supposed to receive white accessories with a black phone?  This was a surprise and a little bit of a disappointment.
Will the S4 support a 64g SD card?
[Community]
I am wondering if the s4 will support a 64g SD card.

Activation & Initial Setup

Samsung Galaxy S4 Activation Support
[General Information]
Learn how to activate your smartphone, add a Google account and transfer contacts with Verizon Cloud.
Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
See all your options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activate a Phone You Already Own
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:09
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Turn On Android™ Device Protection
[Device-Specific Instructions]
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Can an unlocked AT&T device be used on Verizon?
[Community]
Can an unlocked AT&T Galaxy s4 be used on Verizon now that Verizon is using SIM cards?
Will a Samsung Galaxy S4 from T-Mobile work on Verizon?
[Community]
Hi, I have a T-Mobile SGH-M919 (ie. Samsung Galaxy S4). This is a GSM phone. Wait a minute. I may have just answered my own question: From this article: https://en.wikipedia.org/wiki/Cellular_frequencies , I see that Verizon is CMDA (which my TMo phone is not). Am I correct that my GSM...

Back Up & Transfer Content

Samsung Galaxy S4 Transfer Content Support
[General Information]
Learn how to share content like pictures, videos and music using your Samsung Galaxy S4. We'll show you how to share with and without cables.
Transfer Content Between Devices
[General Information]
Transfer your contacts, pictures and videos between smartphones. Our easy to use Verizon Content Transfer app works with Android and iOS.
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Media Share - Android™
[Device-Specific Instructions]
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Samsung Galaxy S® 4 Simulator: Backing Up Call History and Messages
[Interactive Simulation]
A visual guide on how to back up call history and messages with Verizon Cloud on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Backing Up Contacts
[Interactive Simulation]
Learn how to back up contacts so you never lose them and can transfer them to a new device with Verizon Cloud on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Backing Up Photos, Videos, Music and Documents
[Interactive Simulation]
Discover how to back up your photos, videos, music and documents with Verizon Cloud so you never lose your content and can free up memory on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Downloading Files from Verizon Cloud
[Interactive Simulation]
An interactive guide on how to download files from Verizon Cloud onto your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Setting Up Verizon Cloud
[Interactive Simulation]
An interactive guide on how to set up Verizon Cloud on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Upgrading Your Backup Storage Plan
[Interactive Simulation]
An interactive guide on how to get more Verizon Cloud storage using your Samsung Galaxy S4.

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Samsung Galaxy S® 4 Easy Mode
[Video]
Watch this video to learn how to use Easy mode on your Samsung Galaxy S® 4.
Length: 3:24
Samsung Galaxy S® 4 Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access the Settings on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the buttons and Home screen of your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your Samsung Galaxy S4 smartphone on and off.

Battery & Power

Samsung Galaxy S4 Battery Support
[General Information]
Tips on how to manage your power usage and access the battery on the Samsung Galaxy S4.
Samsung Galaxy S4 Reset and Restore Support
[General Information]
Learn about backing up and restoring content on your Samsung Galaxy S4. We'll also show you how to reset your phone if it's experiencing a problem.
Battery Issues - Battery Usage
[Device-Specific Instructions]
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Battery Tips for Your Samsung Galaxy S4 Prepaid
[Video]
Get the most out of your battery by learning power saving tips on your Samsung Galaxy S4 Prepaid.
Length: 2:18
Samsung Galaxy S® 4 Simulator: Using Ultra Power Saving Mode
[Interactive Simulation]
An interactive guide on how to conserve your phone's battery with Ultra Power Saving mode on your Samsung Galaxy S4 smartphone.
What should I do if my device is frozen?
[Community]
wont turn off, wont recognize when i plug it in to a charger?
Why won't my Galaxy S4 charge?
[Community]
I have a Galaxy S4 and it will not charge.  Last night it told me the charger I was using was not compatible with the phone and it is the charger that came with the phone.

Bluetooth

Samsung Galaxy S4 Bluetooth Support
[General Information]
Tips on how to turn Bluetooth on and off and connect to Bluetooth devices with the Samsung Galaxy S4.
Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Galaxy S4 Setting Up Wi-Fi and Bluetooth™
[Video]
Watch this video to learn how to set Up Wi-Fi and Bluetooth® on your Samsung Galaxy S4.
Length: 2:11
Can I add a Bluetooth icon to my home screen?
[Community]
On my old HTC phone I could add a Bluetooth icon to my home screen so I don't have to go into settings to turn it on and off. I can't seem to do it on my Galaxy S4. Is there a way to add just that icon? I can add the Settings icon, but I don't want that. Just the Bluetooth.
Can I import contacts from a .csv file on my PC?
[Community]
Hi. I am new to Verizon, new to Android, and just acquired an S4.  My old phone allowed me to back up my contacts to my PC as .a csv file.  I am hoping someone can tell me how to import these contacts to the S4.  My PC has Bluetooth, as well as (obviously) USB.  Thanks.
Can I use a bluetooth keyboard with my PC and my device?
[Community]
I would like to use external input devices - a keyboard and mouse - for my Samsung Galaxy S4, SCH-i545, Android 5.0 Lollipop.  I've seen YouTube videos where a USB mouse or keyboard were connected through a powered USB hub seemed to work.  Elsewhere I've read that only Bluetooth devices will...
Do I need data for bluetooth calling?
[Community]
My Bluetooth  (Moto H730) or S-Voice says I need a network connection (data or wifi) in order to place a call. The bt works fine with the s4 connected to a wifi or data network. Is this a S-Voice problem? I would like to be able to use my bt without being connected to either a wifi or data network...
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Samsung Galaxy S® 4 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair a Bluetooth device to your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to send photos to another Bluetooth device, like a tablet or printer, with your Samsung Galaxy S4.
Setting Up Bluetooth on Your Samsung Galaxy S4 Prepaid
[Video]
Learn how to pair your Samsung Galaxy S4 Prepaid with a Bluetooth device. Watch this video to learn how.
Length: 1:15
Why can't I get an audio connection with my bluetooth device?
[Community]
I have a brand new S4.  I am having problems with my bluetooth.  It worked for a week or so and now nothing.  Says it is paired but no audio connection. I have used Galaxy phones from another carrier for years but I am new to Verizon.  I have never had this problem.

Calendar

Why don't I get calendar notifications?
[Community]
For some reason my galaxy s4 no longer posts calendar notifications.  Events show on the calendar when i open that app. but I can't get any reminders.

Calling & Dialing

Samsung Galaxy S4 Calling Support
[General Information]
Tips on how to make calls and manage your in-call settings, speed dial and Call Reject/Ignore list on the Samsung Galaxy S4.
Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Galaxy S4 Calling and Messaging
[Video]
Watch this video to learn about Calling and Messaging on your Samsung Galaxy S4
Length: 2:02
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
How do I get my device to start displaying notifications for missed calls?
[Community]
After the system update on May 15, My Galaxy S4 no longer displays notification of missed calls. Any solution?
How do I keep my number pad from disappearing during a call?
[Community]
When I make a call to a automated system, I have problems with keeping my number pad on the screen. Example...a call to my voice-mail. When asked to enter my password, my screen keeps going black!  I have to wiggle the phone and jab until I get a number.  How do I keep my number pad from...
How do I view the duration of past calls?
[Community]
Hi,I'd like to know how to view the duration of any past calls, but can only seem to find the most recent one.  In my version, there is no "Log" tab that might show it. I'm using a Galaxy S4 SCH-I545 running 4.4.2 if that helps. I have found some apps that will show it, but don't like using...
Making Calls on Your Samsung Galaxy S4 Prepaid
[Video]
Learn how to call and message using Bluetooth and contacts on your Samsung Galaxy S4 Prepaid.
Length: 1:13
Samsung Galaxy S® 4 Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the sound your phone makes when receiving a call on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to place a call using your voice on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and replying with a text message to the caller on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to place a call to a new number using your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Samsung Galaxy S4 to silent.
Samsung Galaxy S® 4 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
Learn how to teach kids to call 911 on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for turning Airplane mode on and off for your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
A visual guide for viewing a missed call and adding it as a contact on your Samsung Galaxy S4 smartphone.

Camera, Photos & Videos

Samsung Galaxy S4 Camera Support
[General Information]
Tips on how to take and share your pictures and videos and how to use camera features like panoramic photo on the Samsung Galaxy S4.
Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google Photos
[Device-Specific Instructions]
Advanced Camera Features on Your Samsung Galaxy S4 Prepaid
[Video]
Explore fun camera settings on your Samsung Galaxy S4 Prepaid.
Length: 1:22
Galaxy S4 Camera Smart Mode
[Video]
Watch this video to learn how to use the Camera Smart Mode on your Samsung Galaxy S4.
Length: 1:27
Galaxy S4 Camera/Camcorder Overview
[Video]
Watch this video to get an overview of the camera function on your Samsung Galaxy S4.
Length: 2:20
Camera/Camcorder Overview for Your Samsung Galaxy S4 Prepaid
[Video]
Learn the basics of taking, sharing and storing photos and videos with the camera on your Samsung Galaxy S4 Prepaid.
Length: 1:30
Can I recover photos that I deleted accidentally?
[Community]
Can I undelete photos on my Samsung Galaxy S4 mini ?
How can I get pictures off my S4 Mini that I didn't back up anywhere else?
[Community]
How can I get pictures off my S4Mini that I (stupidly) didn't back up anywhere else?  My screen is not working and when I plug the USB into my computer I can access all my other picture folders (Instagram, Screenshots, SnapChat) but cannot find the 'regular' pics I took.
How do I add photos to a folder?
[Community]
I need to add some photos from my phone gallery to a previously created folder. What are the steps l use?
How do I put pictures on my SD card?
[Community]
how do i put the pictures that r not on my card onto the card so i can dl them to my comp
How do I stop my camera from shutting down?
[Community]
Need help.  My phone says sending to card when try to start camera and then freezes my phone.  It won't even restart unless i take out the battery.  Is this a manufacturer defect issue as the phone only bought in Sept.
How do I take a screen shot?
[Community]
How do I take a screen shot?
Samsung Galaxy S® 4 Simulator: Adjusting the Video Setting for Sharing
[Interactive Simulation]
Learn how to adjust the video settings for easy sharing on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
A visual guide for capturing and viewing photos of the screen on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Changing the File Size of Pictures
[Interactive Simulation]
An interactive guide on how to change the file size of a picture on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
A visual guide for setting a picture you've taken as the wallpaper on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos with other devices or on social networks using your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Sharing Videos
[Interactive Simulation]
A visual guide on how to share a video with other devices or on social networks using your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Learn how to take a picture while recording a video on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Taking a Selfie
[Interactive Simulation]
A visual guide for taking a selfie on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide to turning the flash on and off for taking pictures with your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using Drama Mode
[Interactive Simulation]
A visual guide for using Drama mode to merge several pictures together on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using Dual Shot
[Interactive Simulation]
A visual guide for using Dual Shot to take a picture with both cameras at the same time on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using Eraser Mode
[Interactive Simulation]
A visual guide for using Eraser mode to remove unwanted objects in pictures on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video recording with your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for taking pictures on your Samsung Galaxy S4.
Why can't I do a motion screen capture after an upgrade?
[Community]
Under Motions & Gestures -> Palm Motion -> Capture Screen is ON.    And I used to use this feature all the time, but now after the upgrade it's not working.  Any suggestion?  And is there another way to do screen capture?

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Samsung Galaxy S4 Contacts Support
[General Information]
Tips on creating and editing contacts and managing your contact list with the Samsung Galaxy S4.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Can I import contacts from a .csv file on my PC?
[Community]
Hi. I am new to Verizon, new to Android, and just acquired an S4.  My old phone allowed me to back up my contacts to my PC as .a csv file.  I am hoping someone can tell me how to import these contacts to the S4.  My PC has Bluetooth, as well as (obviously) USB.  Thanks.
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Favorite Contacts widget?
[Community]
According to a thread on Android Central, there are some Verizon S4 users who have a favorite contacts widget and some (myself included) who don't. Any way to get this without resorting to a 3rd party app? (Or could it be that those who do have it, knowingly/unknowingly have a 3rd party app?)
How can I transfer contacts with a broken screen?
[Community]
I have a bad screen and need to transfer my contacts to a new phone.  Is there any way to do this without the use of my screen?
How do I delete a contact?
[Community]
I want to delete a contact from my Samsung Galaxy 4.  How do I do that?
How do I import contacts from my PC?
[Community]
I am new to Galaxy/Android and want to import my contacts from a VCF file on my PC. I connected the phone to the PC and can move files back and forth, but the Phone's Contact app's menu list does not include the prescribed import/export function. I am perplexed. HELP!
Is there a way to retrieve my contacts from my old phone?
[Community]
Is there a way to get my contacts from my old phone? The phone would still would still ring, and I get message notifications, but the screen is black. I have recieved my new phone and activated it.
Samsung Galaxy S® 4 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
Discover how to add and delete a contact from your Favorites on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to an existing contact on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
Discover how to make a group and add people to it on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information using your Samsung Galaxy S4 smartphone.
Why aren't my contacts being backed up?
[Community]
Everything has been backed up to the cloud on my computer except for my contacts.  I cannot get my contacts to backup to my computer.  If I look at the cloud Icon on my phone my contacts are there.   I want them on my computer.  I have an Android Galaxy S4 phone and I am using...

Data

Samsung Galaxy S4 Data Roaming Settings Support
[General Information]
How to turn data roaming on and off or limit it to your current trip on the Samsung Galaxy S4.
Samsung Galaxy S4 Data Support
[General Information]
Tips on how to monitor and manage how much data you use on your Samsung Galaxy S4.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on the new Verizon Plan.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Do I always need to have data on?
[Community]
Does mobile data need to be on at all times?
How can I determine which app used my data overnight?
[Community]
How can I determine which app used most all of my 2GB data in a 2 hour period while I was asleep? I clearly was not using my phone however I woke up to an overage text for my data plan. I want to uninstall this app so it cannot happen again. Thank you.
How do I know how much data I am using?
[Community]
I have installeld the pandora app on my phone, and of course I am worried about my data, how can I tell if the app is running or not when I am not using? I am worried it is using my data even when I am not using it. Thank you
How do I see which apps are using data?
[Community]
How do you track which apps are using the most data? I just switched from a Droid 4 to the S4 and received a notice that over 75% of my data has been used in under 3 weeks. I never received this notice before so it much be some of the apps that came on the phone, which is very annoying to me, why would...
How do I unlock my phone without erasing all the data?
[Community]
ok I have a Samsung Galaxy s4 I turned on the pin lock a couple weeks ago then didn't need it any more but there was no option to shut it off so I changed it to pattern, still wanted it off all together but hadn't time to stop by Verizon store. well last night I went to my truck to get phone, unplugged...
Why won't my device connect to 4g?
[Community]
My phone is suppose to be 4G and I've never had an issue but within the last few days it only says 3G and is running very slow. Help...

Date & Time

How do I get my clock to start working again?
[Community]
It seems ever since the os update I can no longer access my clock functions. Everytime I click on the icon it says unfortunately clock has stopped.  I've been dealing with it as is but I'd like to be able to turn off my alarm for work when I'm on vacation. It's a Samsung galaxy s4. I've already tried...
How do I get my clock to work again?
[Community]
After lollipop update, my s4 3D clock no longer works. I can access the weather, but when I try to open the alarm, I get an error message saying" clock not working" . My alarm keeps going off at the last set time, but I cannot access it or change the time of the alarm.
How do I set a scheduled time for Do Not Disturb?
[Community]
OK, have the Lollipop 5.0.1 - not seeing it as the best or the worst upgrade - so far, it's just an upgrade What is angering me a bit though, as was widely reported blocking (or silent) mode was replaced with Do Not Disturb. As was also reported, 5.0.1 returned the ability to schedule Do Not Disturb for...
How do I set my device to automatically update to different time zones?
[Community]
My samsung galaxy s4 does not update to different time zones. This is a new problem in the last 3 weeks. It is set to allow automatic updating date and time from the network.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Check for Water Damage - Samsung
[Device-Specific Instructions]
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.

Device Settings

Samsung Galaxy S4 Printing Support
[General Information]
Learn how to wirelessly connect to a printer with your Samsung Galaxy S4.
Samsung Galaxy S4 Settings Support
[General Information]
Learn how to use common settings on your Samsung Galaxy S4. We'll also show you where to find important information about your phone.
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
How do I add words to the dictionary on my device?
[Community]
I am trying to find the dictionary to be able to add words such as names, etc. I found it under swype but it will not let me add words. I do not use swype regardless. Every time I type my daughters name in a text it misspells.  Where can I fix this
How do I find my PIN number after I have been locked out of my device?
[Community]
How do I recover or change the pin number - too many swipe attempts and now need a pin number.
How do I get my device to save to an SD rather than the main memory?
[Community]
I am getting an insufficient memory message on my phone and purchased a 32GB card to supplement the memory, but keep getting the same message. Not sure to find out where things are being stored...my files is unclear. Trying to download a new app but can't because of the insufficient memory message.
How do I get my device to start displaying notifications for missed calls?
[Community]
After the system update on May 15, My Galaxy S4 no longer displays notification of missed calls. Any solution?
How do I stop the 'logs provider has stopped' error?
[Community]
GALAXY S4  -"LOGS PROVIDER HAS STOPPED .HOW DO I FIX PROBLEM?
How do I turn Smart Lock on?
[Community]
Last Fall, when I read about the features of Lollipop including an automatic unlock based on locations or having a smartwatch nearby, that was the one I was most looking forward to. Got lollipop yesterday on my Galaxy S4, but have been unable to figure out where to turn that on. Any advice?
How do I turn off automatic updates?
[Community]
We just got 2 new phones and have already gone through 5g, what is eating up our data and how so we stop it. wifi is off.
How do I turn up the ringer volume?
[Community]
How to raise ringer volume on Samsung S4 mini
How do return my keyboard to its default settings?
[Community]
all of a sudden my keyboard is smaller and floats on top of the comment or post I''m trying to make. I like the old pop-up at the bottom of the screen that doesn't cover up the text I'm typing.
How to maximize the text keyboard?
[Community]
I finished a text tonight and all of a sudden the keyboard on my Samsung Galaxy 4 minimized. I don't know what I did. The keyboard can now be moved around the screen. I need the full size back. How can I get it back? I'm pretty sure it's the Samsung keyboard.Thanks for your help.
Is the 16 GB memory expandable?
[Community]
Jay3006 asked Verizon Wireless: Q: Is the 16 GB memory expandable? A: Important question, Jay3006! The 16GB of onboard memory is preset but the device also has expandable memory with a MicroSD card up to 64 GB.
Is the Samsung Galaxy S4 mini a world phone?
[Community]
I am traveling to Scandinavia in a month and looked at the travel plan that Verizon offers which seems reasonable. I see that only certain phones qualify. Would my Samsung Galaxy S4 mini work?Thanks!
Samsung Galaxy S® 4 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Samsung Galaxy S4 smartphone by adjusting the screen timeout.
What are miscellaneous files and can I delete them?
[Community]
I have  Galaxy S4 that I can't add more apps to. I have cleaned it up but it still says there is no space.At settings-->storage-->I see 6.4 GB of misc files. How can I see what these are and perhaps delete them?Thanks,Mary
Where do I find IMAP settings on my Stratosphere II?
[Community]
How can I find the IMAP settings on my Stratosphere II in order to enter them correctly into my S4?
Why can't I get 4G LTE service?
[Community]
For the past 12 hours or so my phone is only 3G and it should be 4G. I didn't change any setting and I've been at home and at work - same as usual. It's always 4G. What's the problem?
Why does the screen go blank when I try to use the keypad on a call?
[Community]
I'm having an issue with my keypad screen.  When I'm trying to "Press 4" while on a call, the keypad screen appears randomly for a second then disappears.  It takes a while to press any key, and then sometimes it gets the number more than once, since I'm pressing repeatedly to try to hit when...
Why is the "close all" button crashing my device?
[Community]
After updating my Galaxy S4 to 5.0.1, the "Close all" button on the new recent apps screen crashes my phone into a blackscreen. I have to turn it off (standby) and on in order to use it again, and when I go back to the recent apps menu, some apps are still not closed. Is this just my phone or is it a...
Will a European S4 mini work with Verizon ?
[Community]
Hi, I just got a Galaxy S4 mini ( I19195) through my french carrier, the phone will be unlocked soon. Will i be able to useit  in America with verizon ? My wife has a verizon plan. last time i tried to put her verizon sim card in my unlocked french Iphone 4s, it didn't work.. Will...

Email/Gmail

Samsung Galaxy S4 Work Email Support
[General Information]
Learn how to connect to your work email with your Samsung Galaxy S4. We'll also show you how to send email, create a signature and more.
Samsung Galaxy S4 Gmail Support
[General Information]
Get tips on using Gmail including how to add and sync your Google account, add an email signature and set up email notifications on the Samsung Galaxy S4.
Samsung Galaxy S4 Personal Email Support
[General Information]
Get help with email including basics like sending and viewing email plus advanced options like server settings and data management.
Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Galaxy S4 Setting Up Personal and Corporate Email
[Video]
Watch this video to learn how to setting up personal and corporate email on your Samsung Galaxy S4.
Length: 3:05
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Email Setup on Your Samsung Galaxy S4 Prepaid
[Video]
Learn how to set up email quickly and efficiently on your Samsung Galaxy S4 Prepaid.
Length: 3:01
Samsung Galaxy S® 4 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a business email account on your Samsung Galaxy S4 so you can keep up with work wherever you go.
Samsung Galaxy S® 4 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to access and use multiple email accounts on your Samsung Galaxy S4.

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

Samsung Galaxy S4 GPS Support
[General Information]
GPS is essential for your location-based apps to work properly. Learn how to enable and manage the GPS setting on your Samsung Galaxy S4.
Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Current Location (Google Maps™)
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Location Mode - Android™
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Add Layers (Google Maps™)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]

Gestures & Motions

Proximity Sensor On/Off - Samsung
[Device-Specific Instructions]
Galaxy S4 Air View™
[Video]
Watch this video to learn how to use Air View™ on your Samsung Galaxy S4.
Length: 1:27
Gestures (Google Maps™)
[Device-Specific Instructions]
Galaxy S4 Air Gesture™
[Video]
Watch this video to learn how to use Air Gesture™ on your Samsung Galaxy S4.
Length: 1:28

Google Backup & restore

How do I save my text history before doing a factory reset?
[Community]
I may try a factory reset before I return my lousy S4 because the WiFi doesn't work and Verizon knows it but likes my data charges.I know from experience that when you do a factory reset you lose your text message history.Anyway I can save my texts somewhere and then after the reset or if I get a new...

Home Screen

Samsung Galaxy S4 Home Screen Support
[General Information]
Tips on how to customize and organize your Home Screen panels with widgets, wallpaper, folders and shortcuts on the Samsung Galaxy S4.
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Galaxy S4 Device Customization
[Video]
Watch this video to learn how to customize your device on your Samsung Galaxy S4.
Length: 2:44
Can I add a Bluetooth icon to my home screen?
[Community]
On my old HTC phone I could add a Bluetooth icon to my home screen so I don't have to go into settings to turn it on and off. I can't seem to do it on my Galaxy S4. Is there a way to add just that icon? I can add the Settings icon, but I don't want that. Just the Bluetooth.
Customizing Your Samsung Galaxy S4 Prepaid
[Video]
Add apps and widgets to your home screen. Customize your wallpaper. Learn how on your Samsung Galaxy S4 Prepaid.
Length: 2:59
Favorite Contacts widget?
[Community]
According to a thread on Android Central, there are some Verizon S4 users who have a favorite contacts widget and some (myself included) who don't. Any way to get this without resorting to a 3rd party app? (Or could it be that those who do have it, knowingly/unknowingly have a 3rd party app?)
Galaxy S4 desktop
[Community]
I don't carry phone while doing physical tasks. Granddaughter picked it up and instead of the original desktop with a current local weather app showing, there is in its place, Instagram. How do I ditch Instagram and get back the weather info?
How do I delete a homescreen page?
[Community]
Easy to add one to Homescreen... but where do you delete one ?
How do I turn off the lock screen password?
[Community]
A friend of mine used my phone and told me to set a lock screen password. How do I get it off, I hate it.
How much will it cost to repair a broken screen?
[Community]
I dropped my new Galaxy4 and the screen cracked. Everything works fine, but I want to know how much it will cost to fix this.
My lock screen is black and can't enter my unlock code. How do I view the screen?
[Community]
I have restarted, turned off, taken out battery (over 5 minutes) and still is black. I have the notifications bar along the top and can pull it down, but can't access phone without unlocking and the unlock screen is just black. What do I do?
Samsung Galaxy S® 4 Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Learn how to add apps to folders on the Home screen of your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
An interactive guide on how to add widgets to the Home screen of your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Adding and Deleting a Home Screen
[Interactive Simulation]
Learn how to add or delete a Home screen on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Adjusting Widgets and Apps on the Home Screen
[Interactive Simulation]
An interactive guide on how to move widgets and apps on the Home screen of your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
An interactive guide on how to remove widgets and apps from the Home screen of your Samsung Galaxy S4.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Samsung Galaxy S® 4 Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
Learn how to set up mobile hotspot on your Samsung Galaxy S4 smartphone to securely share your Internet connection with other devices.

Internet & Web Browser

Samsung Galaxy S4 Web Browsing Support
[General Information]
Learn how to browse and bookmark favorite sites on the Internet with your Samsung Galaxy S4. We'll show you how to manage cookies and Javascript, too.
View Browser History - Android™
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Browsing the Web on Your Samsung Galaxy S® 4
[Video]
Browse the web on the go with Google Chrome on your Samsung Galaxy S 4.
Length: 1:58
Browsing the Web on Your Samsung Galaxy S4 Prepaid
[Video]
Browse the web on the go with Google Chrome on your Samsung Galaxy S4 Prepaid.
Length: 1:54
Can I see which websites I visit the most?
[Community]
Would like to manage from my desktop is this possible
Samsung Galaxy S® 4 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Galaxy S4 so you can easily find it again.
Samsung Galaxy S® 4 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to go to a website on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Opening and Closing a Web Browser Window
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between web browser windows on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Reading Websites Later
[Interactive Simulation]
A visual walkthrough of how to save websites to read later on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover How to Use your voice to search the web on your Samsung Galaxy S4.

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Samsung Galaxy S® 4 Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Samsung Galaxy S4 smartphone.

Lock, Unlock, Password & Security

Samsung Galaxy S4 Security Support
[General Information]
Learn how to set up a standard lock on your Samsung Galaxy S4 to help keep others from using it. Or you can use one of the Smart Lock features.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Galaxy S4 Lock Screen
[Video]
Watch this video to learn how to lock your screen on the Samsung Galaxy S4.
Length: 2:11
Restore Default Settings - Samsung
[Device-Specific Instructions]
Customizing Lock Screen Settings on Your Samsung Galaxy S4 Prepaid
[Video]
Increase the security of your phone. This video shows how to set a pattern lock on your Samsung Galaxy S4 Prepaid.
Length: 2:06
How do I remove the PIN lock from my device?
[Community]
I was trying to learn more about the features on my Samsung S4 and how to use them. I put the PIN number in to try it but I can't turn that feature off and switch back to "swype". Now I have to put the PIN number in in order to unlock my phone every time. It's very annoying to say the least!
How do I turn Smart Lock on?
[Community]
Last Fall, when I read about the features of Lollipop including an automatic unlock based on locations or having a smartwatch nearby, that was the one I was most looking forward to. Got lollipop yesterday on my Galaxy S4, but have been unable to figure out where to turn that on. Any advice?
How do I turn off the lock screen?
[Community]
How do I take the lock screen off
How do I turn off the secure lock?
[Community]
how do i turn off the secure lock
How do I unlock my phone without erasing all the data?
[Community]
ok I have a Samsung Galaxy s4 I turned on the pin lock a couple weeks ago then didn't need it any more but there was no option to shut it off so I changed it to pattern, still wanted it off all together but hadn't time to stop by Verizon store. well last night I went to my truck to get phone, unplugged...
My daughter reset my PIN. How do I get into my device?
[Community]
My  3 year old daughter reset my PIN.  How do I get into the phone without resetting the phone and losing all my data
Samsung Galaxy S® 4 Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security to keep others from using your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen of your Samsung Galaxy S4 smartphone.
how to remove lock screen?
[Community]
I have the samsung galaxy s4 and i thought i'd try out the lock screen with pattern because of having very young nieces and a nephew...well i decided to take it off my phone and now I can not find that option! please help! i need it off of there! thanks!

Memory/Storage

Samsung Galaxy S4 Memory Card Support
[General Information]
Steps on how to insert, remove and reformat the SD card on your Samsung Galaxy S4. Also, find how much storage is available on your memory card.
My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
Samsung Galaxy S® 4 Simulator: Inserting a microSD Card
[Interactive Simulation]
Discover how to insert a microSD card into your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Removing a micro SD Card
[Interactive Simulation]
Learn how to remove a microSD card from your Samsung Galaxy S4 smartphone.

Music

Samsung Galaxy S4 Music Support
[General Information]
Learn how to play music and customize music playlists on your Samsung Galaxy S4. We'll even show you how to record your voice.
MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.

Navigating & Multitasking

Samsung Galaxy S4 Navigation & Gestures Support
[General Information]
Learn some basics and tips for using your Samsung Galaxy S4. We’ll also show you how to use special features, like Multi-Window™ and Air View™.
Galaxy S4 Basic Device Navigation
[Video]
Watch this video to learn basic device navigation for the Samsung Galaxy S4.
Length: 2:51
Navigating Your Samsung Galaxy S4 Prepaid
[Video]
Take a tour of your Samsung Galaxy S4 Prepaid, including unlocking the phone, viewing the notifications panel, tips on apps and more.
Length: 2:28
Galaxy S4 Using Multi Wndows
[Video]
Watch this video to learn how to use Multi Windows with your Samsung Galaxy S4.
Length: 2:01
Samsung Galaxy S® 4 Simulator: Multitasking Between Apps
[Interactive Simulation]
A visual guide for accessing and closing open apps on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using the Notification Panel
[Interactive Simulation]
A visual guide for using the Notification Panel on your Samsung Galaxy S4 smartphone.

Near Field Communication (NFC)

Samsung Galaxy S® 4 Simulator: Using Near Field Communication and Android Beam™
[Interactive Simulation]
Learn How to Use NFC and Android Beam to share content wirelessly using your Samsung Galaxy S4.

Operating System & Software

Samsung Galaxy S4 Software Updates Support
[General Information]
Find out about software updates for your Samsung Galaxy S4. New software can add features and improve existing ones.
Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Software Update - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your Samsung device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Repair Assistant - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Software Upgrade Assistant
[Updates]
Connect your device to a computer with Internet access using your USB cable to download the Software Upgrade Assistant to your computer and update your device.
Initial Setup - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
This shows how to install the Samsung Upgrade Assistant on your computer/PC or Mac. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Software Repair Assistant
[Updates]
If you run into software issues while updating your device, our Software Repair Assistant tool can attempt to repair them. The tool may be helpful if your device isn't fully or can't power up to the Home screen.
How do I get a software update to work on my device?
[Community]
I had a software update notification on my Mac for my Samsung Galaxy S4 so I used the Verizon Software Upgrade Assistant to do so. It mentioned taking at least 30-90 minutes to complete the upgrade, however, the status bar reached 95% and stayed that way for the next 3 hours. I tried to close out of the...
How do I manually update my device's operating system?
[Community]
How do I manually update the OS on my Samsung Galaxy S4?
Is there a fix for Galaxy S4 stargate?
[Community]
There are 3 current vulnerabilities for Android phones including the S4. StargateCertifi-gateAndroid Serialization Vulnerability, or CVE-2015-3825Are software updates available to fix these issues?If not, when will they be available and will they be an automatic update?trainterry
My device has been running slow since the last software update. How do I fix it?
[Community]
Ever since the last software update about 7-10 days ago, my Galaxy 4S has been slow, unresponsive at times and the swipe to open feature won't work.  Any ideas? I took the phone by the Verizon Store and the guy there said my phone was wet and I needed a new one. It had not gotten wet!!!!!!!!!!...
Why does my device keep asking me to update?
[Community]
my phone keeps asking to do a software update even though i have done it twice already. is this an issue or should i keep doing the update? it says the update was successful after each time.

SIM Card

Samsung Galaxy S4 SIM Card Support
[General Information]
Learn how to insert and remove the SIM card for your Samsung Galaxy S4. You'll also find how to lock your SIM card so others can't use it.
4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Can I activate a Galaxy S4 on my Verizon account?
[Community]
I am considering buying Galaxy S4 phones from an outside source for use with my current Verizon Account. They will, I am told, require SIM cards. Can I order just the cards from Verizon? What would be the charges incurred? Thanks
Can I get an international SIM card in Jamaica?
[Community]
I have galaxy s4 activated not in contract.  I also have my old Moto Razr not activated.  When I travel to Jamaica (or anywhere international) I need to figure out how I do the international thing with sim card.  If I travel there, then I go on roaming and it costs a ton.  Do I just...
Can I switch devices by swapping SIM cards?
[Community]
My wife bought a Note 3 and doesn't like the size of it. She wants to switch with me, i have the S4. Can I simply remove the SD and Sim cards to do the swap or should I do it through my Verizon?
Can I switch sim cards without switching devices?
[Community]
I'm trying to put a new sim card in my phone, but it won't recognize it, even though it is a verizon sim card
Can I use my Samsung Galaxy S4 with a local SIM card in Germany?
[Community]
I’ll soon be leaving to Germany for 6 weeks. I would like to take my (Verizon-) Samsung Galaxy S4 along and use it pretty much like I do here in the US (calling, social media etc. emails etc). I recently got off a 2 year contract. I want to unlock the phone (if I need to - ?) and take out the...
Can my device be unlocked for international use?
[Community]
Hi, I will be travelling to Africa for 2 weeks, is there a way my galaxy s4 be unlocked for me to use the phone with their GSM sim card service?
How do I find my PUK code?
[Community]
I locked myself out by trying to get through my SIM lock.. I believe! I read somewhere to grab another SIM card and since I've put it in it says I have another 3 tries to get in.  I don't want to screw anything up because I just had to out a new SC in about a month ago. I wasn't aware of any other...
How do I remove a SIM card?
[Community]
I just got a new Samsung Galaxy S4, and when I went to install the SIM card, I discovered there was already a SIM card installed.  The directions at Verizon Wireless said this might happen, but they didn't say what to do.  I presume I should remove that SIM card and install the one that came...
How do I restore my service when I return home from traveling internationally?
[Community]
I recently visited Europe for a week and purchased a prepaid SIM on the Vodafone network to use while I was there. Everything worked great. However, when I came back home to the US and put my Verizon SIM back in the phone, I no longer have mobile data working. I can make and receive calls without issue,...
How do I unlock a Galaxy S4?
[Community]
I have a old Samsung Galaxy S4 that I am wanting to sell. And I need to know how to I get it unlocked.
My SIM card is locked. How do I unlock it?
[Community]
My sim got got randomly locked on my Samsung Galaxy s4 and it says on the lock screen to enter my 8 digit sim pin (PUK) can someone please help
Samsung Galaxy S® 4 Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a micro SIM card into your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card from your Samsung Galaxy S4 smartphone.
What does "3FF PRE-INSTALLED NFC SIM" mean?
[Community]
What does 3FF PRE-INSTALLED NFC SIM mean?
Where do I find the unlock code for my S4 Mini?
[Community]
I will be traveling overseas for work. I need to unlock my S4 mini. Does anyone know the unlock code or where I can get it?
Why does my SIM card keep disconnecting?
[Community]
Hello so I recently got a new phone from Verizon after my first Galaxy had software problems and since I got a new phone I have been having trouble with my SIM card randomly disconnecting. It will happen any time of the day and it doesn't seem like bumping it or moving it around has much affect on when...
Why is my device telling me there is no SIM card?
[Community]
My phone started up this AM with a message my SIM card is not being detected. I took it out and put it back and still have this message. The phone has gone into a cycle of rebooting looking for the card that is there.....so there is an issue. What next? Phone is only 7 months old. Do I go back to the...
Why won't my Samsung S4 work with a UNITEL SIM Card?
[Community]
I have a Verizon Galaxy S4 that I cannot get to work with a local SIM card in ANGOLA. I was told my phone would work with an overseas sim card.  I need HELP.   My phone will not use an ANGOLA UNITEL sim card for data.  I believe my phone is still locked.  What can be done???  ...
Will a Galaxy S4 from Australia work with a Verizon SIM card?
[Community]
I have a friend from Australia visiting who is using a Galaxy S4, which is unlocked. Here are the specs: http://www.samsung.com/au/consumer/mobile-phone/smartphone/smartphone/GT-I9505ZKAXSA I'm looking into getting a prepaid SIM card from Verizon or At&T, but I am not sure if one will...
Will an unlocked S4 accept a foreign SIM card?
[Community]
I'm interested in getting a new phone and extending my existing Verizon contract, but only if I can use the phone overseas (Europe, Asia, Australia) and if I can buy and use local SIM cards. Does an S4 (or any other new Verizon smartphone) come unlocked, or can it be unlocked? With Verizon support? I...
Will my Samsung galaxy s4 work in Trinidad?
[Community]
I am traveling to Trinidad and I wanted to know if my Samsung galaxy s4 is unlocked for international use? Can i place an international SIM card in my phone while i am there? Will it work?

Social Networking

Galaxy S 4 Account Setup - Facebook
[Video]
Watch this video to learn how to set up Facebook on your Samsung Galaxy S4.
Length: 1:33
Samsung Galaxy S® 4 Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Samsung Galaxy S4 smartphone.
Samsung Galaxy S® 4 Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status on your Samsung Galaxy S4 smartphone.

Sounds, Volume & Audio

Samsung Galaxy S4 Sounds and Tones Support
[General Information]
Learn how to change the volume settings for you Samsung Galaxy S4. We'll also show you how to save and change ringtones.
Resolve Volume Issues
[Device-Specific Instructions]
How do I set a scheduled time for Do Not Disturb?
[Community]
OK, have the Lollipop 5.0.1 - not seeing it as the best or the worst upgrade - so far, it's just an upgrade What is angering me a bit though, as was widely reported blocking (or silent) mode was replaced with Do Not Disturb. As was also reported, 5.0.1 returned the ability to schedule Do Not Disturb for...
Is there a way to disable the music sounds when I am turning on my S4?
[Community]
I live in a high crime area. I turn my phone off when I go to bed. If an intruder were to try to gain entrance to my place, and I need to call 911, I would first have to power on the phone. The music plays when powering up, The intruder could hear this, and know my location. Is there anyway to turn off...
outlook announces new email by voice
[Community]
I can't figure out how to keep my phone from announcing new emails, using outlook. This is really annoying when I get a 'new email' announcement at 3 am! Anyone know how to turn this off?

Starter Mode

Samsung Galaxy S® 4 Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Learn how to add a contact to the favorites contacts screen while in Easy mode on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Adding and Removing Favorite Apps from the Home Screen in Easy Mode
[Interactive Simulation]
Discover how to add and remove your favorite apps from the Home screen while in Easy mode on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Making a Phone Call
[Interactive Simulation]
Discover how to make a phone call in Easy mode on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Switching Back to Standard Mode
[Interactive Simulation]
Discover how to switch back to Standard mode from Easy mode on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Switching to Easy Mode
[Interactive Simulation]
Learn how to switch to Easy mode on your Samsung Galaxy S4.

TV

Samsung Galaxy S4 Screen Sharing Support
[General Information]
Learn how share content wirelessly with your Samsung Galaxy S4. You can even share your phone's screen on a TV.

Text & Multimedia Messaging

Samsung Galaxy S4 Messages Support
[General Information]
Tips on using the text messaging and Verizon Messages apps on your Samsung Galaxy S4.
Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Galaxy S4 Calling and Messaging
[Video]
Watch this video to learn about Calling and Messaging on your Samsung Galaxy S4
Length: 2:02
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Picture / Video Messaging email address
[Device-Specific Instructions]
Can I recover deleted texts on a Galaxy S4?
[Community]
Hello! I have a galaxy 4 and am wondering if there's any way to retrieve past text messages (MMS or SMS). Are there any programs out there to help with this issue?  If it wasn't extremely important I wouldn't even bother with recovery. Thanks in advance for any help.
Can I recover my deleted text messages?
[Community]
Is there a way to recover the deleted text messages from the past few months on my galaxy S4 mini?
Can I send a group text to more than 20 people?
[Community]
Okay, I am new to the Verizon Family.  I used to have a Galaxy 3 on the US Cellular network and I was able to send 150 text messages at the same time using the GO SMS Pro third party app.  All I had to do was create a group in my contacts and then access the group in the messaging service. ...
How do I change the text message font size on the Galaxy S4?
[Community]
Somehow I have accidentally increased the font size in my Text Messaging.  This is occurring ONLY in the Text Messaging.  Can anyone tell me how to return the font size to where it was ??
How do I turn off auto word suggestions?
[Community]
How can word suggest be turned off when entering text using the Samsung keyboard?
How do I unblock text messages from a service?
[Community]
I accidentally sent a "cancel" response to a text message frome a service I use. I got a text message back that I had successfully blocked text messages from them. When I contacted the service they told me I had to unblock the text messages through Verizon. I have search support for a way to do this and...
Restore the native text message app?
[Community]
I'm not sure how, but I have lost the native text messaging app for my S4.  I cannot find it on the phone or in Play...curious if anyone knows how I can get it back...using Chomp now and don't like it...miss the notification that I have a message.  Help.
Samsung Galaxy S® 4 Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message from your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Recording a Message
[Interactive Simulation]
Learn how to record a text message from your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Sending a Text Message
[Interactive Simulation]
An interactive how-to guide for sending a text message on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Discover how to send a text message to a group of your contacts from your Samsung Galaxy S4.
The Korean/English button disappeared from my Samsung keyboard. How do I get it back?
[Community]
all galaxy series support 한/영 (korean/english) button when I use korean with samsung keyboard. but this lollipop update delete that button on korean keyboard... no option for 한/영 button appear on korean keyboard....
Where do I find my emojis?
[Community]
Just went to send my first text on my new Samsung Galaxy S4 and can't find the icon thing or key that lets you include a smile, heart, etc...  Where are they?
Why am I not getting text messages from iphones?
[Community]
I just got the Galaxy S4 and I only get text messages some of the time.  My husband has texted me on 4 different occasions (from and iphone) and I never get them.  I also do not get picture messages from iphones.  How can I fix this?
Why are my outgoing texts failing?
[Community]
Every text message I have sent today has failed.  Galaxy S4 worked perfectly until this morning.  Restarted the phone and had one succesful outgoing text then all the rest failed.  Took battery out, removed sim card.....still failing.
Why can't I get messages from iPhone users?
[Community]
I recently went from iphone4 to the Samsung Galaxy s4.  I am having difficulty getting messages from iphone users.  I've been told it was the imessaging.  We turned that setting off on my old phone but does anyone know how I can continue getting messages from iphone users?????
Why can't I receive messages from iPhone users?
[Community]
I just switched from an iPhone to a Galaxy 4S and I like it except for text messaging.  I can text, they can see it, but I cannot see their response if they are using an iPhone.  Can you help me with this?  What do I do please?
Why can't I see the icon for attachments to text messages I receive?
[Community]
I receive plain text messages fine, but when the sender attaches a photo or a video, I am not able to see anything except the name of the sender. Obviously, one of my settings is incorrect. Can someone help?
Why don't I receive group texts from family members?
[Community]
My siblings keep in touch using text messages and we send them out to everyone (all of us, that is). There are 5 of us total, but no one can send them to me now that I have a Samsung Galaxy S4. I've gone through the troubleshooting suggestions on the website with no luck. Some of my siblings are using...
Why won't my device display the number of unread messages I have?
[Community]
My phone will not display the number of unread messages on the icon as it does in other people's phones. My app is version 4.3.7 which is the latest as far as I know. My sister in-law has the same phone, same app version and hers shows the number on the icon. I have gone up and down the notification settings,...

Tips, Tricks & Shortcuts

Samsung Galaxy S4 Screenshot Support
[General Information]
Learn how to take a picture of the screen with your Samsung Galaxy S4.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Galaxy S4 Tips and Tricks
[Video]
Watch this video to learn tips and tricks for how to use the Samsung Galaxy S4.
Length: 1:28
Access Menus with Long Press - Android™
[Device-Specific Instructions]
Can I get a hard copy user manual for the Galaxy S4?
[Community]
Hi, I recently bought a Samsung Galaxy S4 and I downloaded the user manual.  However, it's easier on my eyes if I have an actual written user manual in front of me.  I can't seem to find out how to get one of these sent to my home address.  Can anyone help me?  Thanks so much for any...
How do I get out of the system recovery screen?
[Community]
i recently restarted my S4 and a screen came up that says Android system recovery <3e>, with a few different options, can anybody help me out to get my phone back on??
How do I get rid of "miscellaneous files?"
[Community]
My device has more than 6 GB of "Miscellaneous files" only 100 MB of which are accountable to an app.  How do I get rid of these files?  My OTA Lollipop update won't proceed because of insufficient space.  Do I need to factory reset?  If so, how?
How do I save my text history before doing a factory reset?
[Community]
I may try a factory reset before I return my lousy S4 because the WiFi doesn't work and Verizon knows it but likes my data charges.I know from experience that when you do a factory reset you lose your text message history.Anyway I can save my texts somewhere and then after the reset or if I get a new...
How do I stop my device from automatically turning off?
[Community]
My month old Samsung S4 randomly turns itself off and restarts several times during the day.  I can be on a call, text message or surfing the internet.  No water damage or any other type of physical damage to the phone.  What do I do???
How do stop my screen from coming on in my pocket?
[Community]
When I put my Samsung Galaxy S4 in my pocket or my wife puts hers in her purse the display keeps lighting up because the buttons are apparently getting pushed. This is running our batteries down when we aren't even using the phones. Is there a way to stop the screen from lighting?
Is there a "find my phone" service for the Galaxy S4?
[Community]
I have a Samsung Galaxy s4, is there a find my phone service for it?
Samsung Galaxy S® 4 Simulator: Changing S Voice™ Settings
[Interactive Simulation]
Discover how to change the S Voice settings on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help, like tutorials and tips, for using your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Setting Up Your S Health™ Profile
[Interactive Simulation]
Discover how to set up your S Health profile on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Setting a Calendar Alarm
[Interactive Simulation]
Discover how to set a calendar alarm using S Voice on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Setting up WatchON
[Interactive Simulation]
Learn How to Use set up WatchON using your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Sharing a Translation
[Interactive Simulation]
Discover how to share a translation through voice on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Translating Through Text
[Interactive Simulation]
Discover how to translate through text on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Translating Through Voice
[Interactive Simulation]
Discover how to translate speech with S Translator on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using Air View
[Interactive Simulation]
Learn How to Use Air View on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using Multi Window
[Interactive Simulation]
Learn How to Use Multi Window on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using Preset Phrases
[Interactive Simulation]
Discover How to Use preset phrases on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using S Voice™
[Interactive Simulation]
Discover How to Use S Voice to complete various tasks on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using the Pedometer
[Interactive Simulation]
Discover how to track your steps using your Samsung Galaxy S4.

Visual & Hearing Accessibility

Samsung Galaxy S4 Accessibility Support
[General Information]
Tips on using accessibility features to make your phone easier to see and hear for those with visual and hearing impairments.
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]

Wallpapers/Theme

Samsung Galaxy S® 4 Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the wallpaper on your Samsung Galaxy S4.

Wi-Fi & Network

Samsung Galaxy S4 Network Settings Support
[General Information]
Connect to a global network or VPN with your Samsung Galaxy S4.
Samsung Galaxy S4 Wi-Fi Support
[General Information]
Learn how to connect to Wi-Fi so you can save on data with your Samsung Galaxy S4. We'll also show you how to use your phone as a Mobile Hotspot.
Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Galaxy S4 Setting Up Wi-Fi and Bluetooth™
[Video]
Watch this video to learn how to set Up Wi-Fi and Bluetooth® on your Samsung Galaxy S4.
Length: 2:11
Setting Up Wi-Fi Your Samsung Galaxy S4 Prepaid
[Video]
Learn how to connect your Samsung Galaxy S4 Prepaid to a Wi-Fi Network.
Length: 1:13
Is the S4 a 3G or 4G device?
[Community]
is the S4 a 3 or 4 G
Samsung Galaxy S® 4 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to connect your Samsung Galaxy S4 to a Wi-Fi network so you can access the Internet without using data.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Why does my WiFi keep disconnecting me all the time?
[Community]
My WiFi is constantly disconnecting & saying poor internet connection no matter where I am. Even at home I can sit right beside my router & it shuts off. I lose information on games & internet all the time because of this issue.  Please help? I am so frustrated with it!
Why is my device disconnecting from wi-fi?
[Community]
I owned a Galaxy S-3 and never had a issue with my Wi-Fi. But since I have switched over to the S-4 I cannot keep a connection to my Wi-Fi at my home.  My Wireless Router is Not out of date and No changes have been Made. My IPod and my laptop connects as do my Desktop PC. But My Galaxy S-4 disconnects...
Why is there No signal found for mobile networks?
[Community]
My S4 isn't letting me call or receive calls at all. It says that mobile network is not available. My internet still works fine, and my texts will still send but only after a message comes up that says no signal found for mobile networks. I've tried restarting it and nothing changes, and I took the battery...

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