Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6s Plus
Apple® iPhone® 6 Plus
Apple® iPhone® 6s
Apple® iPhone® 5s
Samsung Galaxy S® 6
Samsung Galaxy S7
Samsung Galaxy S® 4
Samsung Galaxy Note® 4
Apple® iPhone® 5c
Samsung Galaxy Note5
Samsung Convoy™ 3
DROID TURBO 2
DROID MAXX by MOTOROLA
Samsung Galaxy S7 edge
Verizon Ellipsis™ Jetpack®
Apple® iPhone® 5
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
LG G3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 4s
LG G4™
Droid Turbo by Motorola
Samsung 3G Network Extender
Verizon Ellipsis™ 7
Apple® iPad® 2
Apple® iPhone® 4
Apple® iPhone® SE
Verizon Ellipsis® 8
Samsung Galaxy S® 6 edge
Samsung Galaxy S® III
Verizon Jetpack® MiFi® 6620L
DROID MAXX 2
Samsung Galaxy S6 edge +
Samsung Galaxy Note® 3
DROID MINI by MOTOROLA
LG Revere® 3
LG Cosmos™ 3
LG G2
Samsung Gusto® 3
Samsung Galaxy J1™ Prepaid
LG G Vista
HTC One® (M8)
DROID RAZR M by MOTOROLA
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Brigadier™ by Kyocera
LG V10™
LG Extravert™ 2
Samsung Galaxy J3 (2016)
Verizon Wireless Home Phone
Casio G'zOne Commando®
Ellipsis™ Jetpack® MHS800L
DROID ULTRA by MOTOROLA
HTC Desire® 526
Pantech 4G LTE Global USB Modem UML290
Verizon 4G LTE Broadband Router with Voice
HTC One M9
LG G5
DuraXV
LG Optimus Zone™ 3 Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Casio G'zOne Commando® 4G LTE
Samsung Galaxy S® 4 mini
Casio G'zOne Ravine® 2
GizmoPal™
LG G Pad 8.3 LTE
Samsung Galaxy Note® II
Verizon 4G LTE USB Modem 551L
Galaxy Note® Edge
Sony Xperia® Z3v
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG K4™ LTE
HTC Desire® 626
Transpyre™ Prepaid
Samsung Galaxy J3 V
Samsung 4G LTE Network Extender
Moto X™ by Motorola
DROID TURBO 2 - Designed by You
LG K8 V
Samsung Convoy™ 2
Moto E™ Prepaid
Nokia Lumia 928
Samsung Brightside™
Microsoft Lumia 735
Nexus 6
Moto G™ by Motorola
Verizon 4G LTE USB Modem UML295
Nokia Lumia Icon
Samsung Gusto® 2
hum by Verizon
LG Exalt™
Verizon 4G LTE Broadband Router
Samsung Intensity™ II
Moto X™ (2nd Gen.)
Verizon Ellipsis® 10
BlackBerry® Bold™ 9930 smartphone
LG Revere®
GizmoGadget™ by LG
Verizon Wireless AirCard® 595
HTC One®
Nokia Lumia 822
GizmoPal® 2 by LG
Lucid™3 by LG
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
iPad® Pro
LG Cosmos™ 2
Gear S2
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
DROID RAZR by MOTOROLA
HTC One® (M8) for Windows®
Gear S®
LG Octane™
LG Terra™
LG Optimus Zone™ 2 Prepaid
Blackberry Classic
Samsung Convoy® 4
LG Optimus Exceed™ 2
Samsung Intensity™ III
Samsung Galaxy S® III mini
Samsung Galaxy Tab® 2 (7.0)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Revere® 2
iPad® Air 2
DROID RAZR MAXX HD by MOTOROLA
DROID INCREDIBLE 4G LTE by HTC
Lancet™ for Android™
Verizon LTE Internet and Home Phone
LTE Internet (Installed)
Samsung Convoy™
Watch Urbane™ 2nd Edition LTE
DROID RAZR MAXX by MOTOROLA
LG enV®3
HTC 10™
LG Accolade™
Lancet™
PRIV™ by Blackberry®
Verizon SureResponse®
DROID DNA by HTC
BlackBerry® Z10 smartphone
DROID RAZR HD by MOTOROLA
LG Exalt™II
HTC One® remix
BlackBerry® Q10 smartphone
Apple® iPad® mini with Retina display
G Pad™ 10.1 LTE
LG G Pad™ X8.3
Apple® iPad® Air™
Samsung Gusto®
LG Cosmos™
Casio G'zOne Ravine®
Samsung Galaxy Tab S2
Enact™ by LG
DROID 3 by MOTOROLA
G Pad™ 7.0 LTE
Apple® iPad® with Wi-Fi + 4G
DROID X by MOTOROLA
DROID 4 by MOTOROLA
Galaxy Tab E (8.0)
Apple® iPad® mini
Samsung Galaxy Stellar™
Microsoft Surface 3
DROID by MOTOROLA
Verizon Wireless USB760 Modem
DROID BIONIC by MOTOROLA
Samsung Galaxy Tab® 4 (10.1)
Kyocera DuraXV+
DROID X2 by MOTOROLA
Lucid™ by LG
Ellipsis® Kids
Motorola RAZR V3m
Samsung Illusion™
LG VX8300
Samsung Galaxy™ Stratosphere™ II
BlackBerry® Z30 smartphone
LG Extravert™
Galaxy Nexus by Samsung
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 2 (10.1)
HTC One® max
Lucid™2 by LG
BlackBerry® Bold 9650 smartphone
LG Vortex™
Hydro ELITE by KYOCERA
iPad Pro™ (9.7-inch)
Motorola MOTO™ W755
LG 4G LTE USB Modem VL600
HTC Desire® 612
Samsung Galaxy Tab®
Motorola Barrage™
Samsung Haven™
Google Nexus 7
Galaxy Tab E
Samsung Intensity™
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Tab® 4 (8.0)
LG enV®2
Samsung Alias™ 2
Casio G'zOne Boulder®
LG enV® TOUCH
Pantech Hotshot™
LG VX5500
Pantech Perception™
iPad® mini 4
Samsung Smooth™
Pantech Jest™ 2
Windows Phone 8X by HTC
Samsung Fascinate™
Moto X™ - Designed by You (2nd Generation)
LG Optimus Zone™
Apple® iPad® with Retina display
Moto X™ - Designed by You
Spectrum™ 2 by LG
Pantech Breakout™
Motorola XOOM™ 4G LTE
LG VX8360
BlackBerry® Tour™ 9630 smartphone
LG Cosmos™ Touch
Samsung Galaxy Note® Pro
Samsung Galaxy™ Stratosphere™
Verizon MiFi™2200 Intelligent Mobile Hotspot
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Tab® (10.1)
Samsung Knack™
DROID 2 GLOBAL by MOTOROLA
DROID CHARGE by SAMSUNG
LG Migosm
Samsung ATIV SE™
THUNDERBOLT™ by HTC
Samsung Galaxy Legend™
Verizon Wireless UMW190 Global USB Modem
Sony Xperia® Z2
Dell™ Vostro™ V13 Laptop
Casio G'zOne Brigade®
Pantech Marauder™
Verizon Wireless AirCard® 595U USB Modem
LG VX5400
Samsung ATIV Odyssey™
Nokia Lumia 2520
Samsung Galaxy Tab® S
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Verizon Converged VOIP Device
DROID INCREDIBLE by HTC
iPad® mini 3
DROID 2 by MOTOROLA
Casio G'zOne Rock™
Samsung SCH-u340
HTC Rhyme™
Motorola W385
Intuition™ by LG
Luge™ by Motorola Prepaid
Samsung Galaxy Camera®
DROID PRO by MOTOROLA
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® (7.7)
Samsung Gear S2 classic
ZenPad™ Z8
Samsung Galaxy Note® 10.1
Verizon Wireless G'zOne Type-S
HTC Rezound™
Samsung SCH-u410
BlackBerry® Curve™ 9330 smartphone
BlackBerry® Pearl™ Flip 8230 smartphone
LG VX8350
LG Dare™
Verizon Wireless USB720 Modem
LG Voyager™
Samsung Galaxy Note® 10.1 2014 Edition
LG Ally™
Samsung Reality™
Motorola MOTO™ VU204
Blackberry Classic Non-Camera
Motorola Adventure™ V750
Verizon Wireless Escapade®
BlackBerry® Storm2™ 9550 smartphone Prepaid
Samsung Galaxy View
Revolution™ by LG
Spectrum™ by LG
Pantech Crux™
BlackBerry® Curve™ 8330 smartphone
Delphi Connect
Samsung Juke
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
HTC Trophy™
BlackBerry® Curve™ 8530 smartphone
Samsung Gem™
LG Chocolate® Touch
BlackBerry® Torch™ 9850 smartphone
Apple® iPad®
LG Enlighten®
Verizon Wireless Coupe™
Samsung Alias™
LG VX5300
Pantech Caper™ Prepaid
Casio EXILIM
G'zOne Boulder™ Black and Silver
Verizon Wireless CDM8975
Samsung SCH-u430
Motorola Entice™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
LG Chocolate® 3
Motorola W315
Samsung SCH-a650
Verizon Wireless USB727 Modem
BlackBerry® 8830 World Edition smartphone
Sierra Wireless AirCard® 555D
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9310 smartphone
LG Optimus Exceed™ Prepaid
LG Chocolate®
BlackBerry® Curve™ 9370 smartphone
LG VX5200
DROID ERIS by HTC
Samsung Zeal™
Motorola MOTOKRZR K1m
LG VX6100
Verizon Wireless PC5750 PC Card
Samsung Omnia® II
HP Spectre x2
Motorola E815
Motorola V325i
Samsung Continuum™
Samsung SCH-a930
Samsung SCH-u540
HP® Pavilion dm1-3010nr Notebook
Motorola MOTO™ Z6c World Edition
LG VX3200
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX3300
DROID XYBOARD 10.1 by MOTOROLA
LG enV®
LG Clout™
Motorola RAZR V3c
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Nokia 2705 Shade™ Non-Camera
LG Versa™
Motorola XOOM™
Samsung Gleam®
Verizon Wireless Razzle™
Gateway® LT2016u Netbook
Samsung SCH-a670
Samsung N150 Netbook
Samsung Rogue™
Verizon Wireless V740 ExpressCard
Samsung SCH-a950
Nokia 6205
HP® Mini 1151NR Netbook
Sharp KIN™ ONE
Pantech PN-215
Samsung Sway™
Jest™
LG VX4650
Motorola DEVOUR™ with MOTOBLUR™
Motorola V325
LG VX8700
LG VX4500
LG VX8100
Sharp KIN™ TWO
LG Glance™
Pantech PN-820
Motorola Rival™
Motorola MOTO Q™ 9c
Motorola MOTO™ Z6cx World Edition without Camera
Verizon Wireless CDM8950
Samsung FlipShot®
Motorola CITRUS™
DROID XYBOARD 8.2 by MOTOROLA
Motorola Krave™ ZN4
LG VX6000
Verizon Wireless Adamant™
Samsung SCH-a870
DROID R2D2 by MOTOROLA
Sierra Wireless AirCard® 580
Verizon Wireless Salute™
Samsung SCH-u550
HP® Mini 110-3098NR Netbook
LG Fathom®
Nokia 2366i
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Motorola RAZR V3m in Gray
Nokia 7705 Twist™
Sharp KIN™ ONEm
HP® Mini 210-1076NR Netbook
Samsung i700 Pocket PC
Samsung Trance™
Samsung SCH-i760
Samsung SCH-a850
LG VENUS™
Nokia 7205 Intrigue™
Motorola V60s
Verizon AD3700 Global USB Modem
Motorola MOTORIZR Z6tv
Nokia 3589i
Verizon Wireless USB1000 Global USB Modem
Nokia 2705 Shade™
Motorola Q™
Samsung Omnia®
LG VX9400
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Kyocera KX1v
Motorola V265
Nokia 2128i
Samsung SCH-a310
Verizon Wireless Blitz® Prepaid
Samsung SCH-i730
Samsung SCH-a630
Samsung SCH-u620
Samsung SCH-a795
Motorola T730
Compaq® Mini CQ10-688nr Netbook
Kyocera KX414
LG V
HTC Touch Pro™
Verizon Wireless CDM 7075
Nokia 6315i
HP® Mini 311-1037NR Netbook
Motorola V325xi
Verizon Wireless V640
Kyocera KX444
Motorola MOTOSLVR L7C
Spartan GoCam™
Sharp KIN™ TWOm
Samsung Renown™
BlackBerry® 7250
Pantech PN-210
Motorola MOTORAZR maxx Ve
Nokia 2605 Mirage
Motorola V710
Samsung i600 Smartphone
Nokia 6236i
Samsung SCH-a970
HTC Apache XV6700
Motorola T720
Kyocera SE47
Motorola C333
Verizon Wireless V620
Motorola C343
Nokia 2285
HTC Merge®
Nokia 6015i Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
LG VX4700
Motorola V276
Kyocera KPC650
Kyocera KX2
Verizon Wireless XV6600 without Camera
Samsung Glyde™
Kyocera K323
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Samsung SCH-a610
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Samsung SCH-a990
Samsung SCH-a530
Motorola V120e
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-i830
Moto Z Force Droid Edition
Moto Z Droid Edition
Motorola V65p

Accessories

Activation & Initial Setup

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Replacement Program
[General Information]
See all your options for replacing your phone or tablet if it’s lost, stolen, broken, defective or otherwise in need of replacement.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Equipment Protection Programs
[General Information]
Learn about the different insurance and protection options for your device, including monthly cost, deductable and coverage.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:09
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
Using My Verizon to Activate a Phone
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
How to transfer content from your old Android phone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 2:09
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Switch Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
How to transfer content from your old Android phone to your new iPhone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new iPhone using Verizon Cloud in a few simple steps.
Length: 2:08
Activating Your 4G LTE Phone - New Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to transfer content from your old iPhone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old iPhone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 2:06
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Activating Older Devices
[How to Use Guide]
Activation instructions for Older Certified Pre-Owned Devices.
Activating Your Samsung Galaxy™ Stellar™ – New Customers
[How to Use Guide]
Setup guide for the Samsung Galaxy Stellar
Activating Your Samsung Galaxy™ Stellar™ – Existing Customers
[How to Use Guide]
Setup guide for the Samsung Galaxy Stellar

Back Up & Transfer Content

Back Up & Transfer Content Between Devices
[General Information]
Learn the simple way to back up and transfer content with Verizon Cloud and find out about other options.
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Android™
[Device-Specific Instructions]
USB Mass Storage - Samsung Galaxy Stellar™
[Device-Specific Instructions]
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Transfer Music Files - Samsung Galaxy Stellar™
[Device-Specific Instructions]
To transfer or move music files/songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Samsung Galaxy Stellar™ Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Locking and Unlocking the Screen
[Interactive Simulation]
Learn how to lock and unlock the screen of your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your Galaxy Stellar on and off.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Battery Manager - Samsung Galaxy Stellar™
[Device-Specific Instructions]
Galaxy Stellar™ Power Saving
[Video]
Watch this video to learn how to conserve battery power on your Samsung Galaxy Stellar™.
Length: 0:49
Soft Reset - Samsung Galaxy Stellar™
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Galaxy Stellar™ Setting Up Wi-Fi and Bluetooth
[Video]
Watch this video to learn how to set up Wi-Fi and Bluetooth functionality on your Samsung Galaxy Stellar™.
Length: 1:27
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Samsung Galaxy Stellar™ Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your Galaxy Stellar with your Bluetooth device.
Samsung Galaxy Stellar™ Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Learn how to turn on and off Bluetooth functionality on your Galaxy Stellar.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Call History - Samsung Galaxy Stellar™
[Device-Specific Instructions]
Add a Speed Dial - Samsung Galaxy Stellar™
[Device-Specific Instructions]
DTMF - Samsung Galaxy Stellar™
[Device-Specific Instructions]
Dial a Number - Samsung Galaxy Stellar™
[Device-Specific Instructions]
Galaxy Stellar™ Calling and Messaging
[Video]
Watch this video to learn how to make calls and send messages with your Samsung Galaxy Stellar™.
Length: 1:43
Redial - Samsung Galaxy Stellar™
[Device-Specific Instructions]
Samsung Galaxy Stellar™ Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to use your voice to place a call on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Ignoring a Call and Responding with a Message
[Interactive Simulation]
A visual guide for ignoring a call and responding with a text message on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your Galaxy Stellar to call a new number.
Samsung Galaxy Stellar™ Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two incoming calls on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
Discover how to teach kids to call 911 on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Galaxy Stellar to airplane mode.
Samsung Galaxy Stellar™ Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a contact on your Galaxy Stellar.

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google Photos
[Device-Specific Instructions]
Galaxy Stellar™ Camera/Camcorder Overview
[Video]
Watch this video to learn how to use the camera and camcorder functions of your Samsung Galaxy Stellar™.
Length: 1:54
Samsung Galaxy Stellar™ Simulator: Adjusting the Video Setting for Messaging
[Interactive Simulation]
Learn how to adjust the video size for easy sharing using your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Changing Camera Effects
[Interactive Simulation]
Learn how to edit the photos you take with your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Changing Camera Setting Shortcuts
[Interactive Simulation]
Learn how to change the camera setting shortcuts your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video recording on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Changing the Camera from Rear to Front-Facing.
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing for taking pictures on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share pictures using your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing a video on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Taking a Picture from a Lock Screen
[Interactive Simulation]
Learn how to take a picture from a Lock Screen using your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Zooming In and Out for Video
[Interactive Simulation]
Learn how to zoom in and out for video on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Zooming In and Out of Photos
[Interactive Simulation]
Discover how to zoom in and out while taking photos using your Galaxy Stellar.
Share Media On/Off (DLNA) - Android™
[Device-Specific Instructions]

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - Samsung Galaxy Stellar™
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Caller-ID Image - Samsung Galaxy Stellar™
[Device-Specific Instructions]
Add a Contact - Samsung Galaxy Stellar
[Device-Specific Instructions]
Delete a Contact - Samsung Galaxy Stellar™
[Device-Specific Instructions]
Edit a Contact - Samsung Galaxy Stellar™
[Device-Specific Instructions]
Samsung Galaxy Stellar™ Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Adding a Contact to a Group
[Interactive Simulation]
Learn how to add contacts to a group on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Adding and Deleting a Contact from Favorites
[Interactive Simulation]
Discover how to add and delete a contact from your Favorites on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Creating a Group
[Interactive Simulation]
Learn how to create a group on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Sharing a Contact's Information
[Interactive Simulation]
Discover how to share a contacts information on your Galaxy Stellar.

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - Samsung Galaxy Stellar™
[Device-Specific Instructions]
This helps when you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Optimize Data Usage - Samsung Galaxy Stellar™
[Device-Specific Instructions]
To change the data usage cycle on your device, view data usage and set data warnings and restrictions, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Date & Time

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Check for Water Damage - Samsung
[Device-Specific Instructions]
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Signal Strength - Samsung Galaxy Stellar™
[Device-Specific Instructions]
View MAC Address - Samsung Galaxy Stellar™
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Accelerometer Rotation - Samsung Galaxy Stellar™
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Alerts - Samsung Galaxy Stellar™
[Device-Specific Instructions]
DTMF - Samsung Galaxy Stellar™
[Device-Specific Instructions]
Samsung Galaxy Stellar™ Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access the Settings menu for changing things like screen timeout and alerts on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Galaxy Stellar smartphone by adjusting the screen timeout.
Samsung Galaxy Stellar™ Simulator: Adjusting the Touch Key Lighting
[Interactive Simulation]
Discover how to adjust the touch key lighting on your Galaxy Stellar to help save battery power.
Samsung Galaxy Stellar™ Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security to keep others from using your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Galaxy Stellar to silent.
System Select - Samsung Galaxy Stellar™
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Remove a Gmail™ Account - Samsung Galaxy Stellar™
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Sync - Samsung Galaxy Stellar™
[Device-Specific Instructions]
Remove a Personal (POP/IMAP) Account - Samsung Galaxy Stellar™
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy Stellar™ Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group using your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to view multiple email accounts on your Galaxy Stellar.

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Current Location (Google Maps™)
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Location Mode - Android™
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Add Layers (Google Maps™)
[Device-Specific Instructions]
GPS Location - Samsung Galaxy Stellar™
[Device-Specific Instructions]

Gestures & Motions

Proximity Sensor On/Off - Samsung
[Device-Specific Instructions]
Gestures (Google Maps™)
[Device-Specific Instructions]

Home Screen

Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Samsung Galaxy Stellar™ Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
An interactive guide on how to add widgets and apps to your Home screen on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Adding a Home Screen Page
[Interactive Simulation]
An interactive guide on how to add a Home screen page on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Deleting Widgets and Apps from the Home Screen
[Interactive Simulation]
An interactive guide on how to remove widgets and apps from the Home screen of your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Deleting a Home Screen Page
[Interactive Simulation]
An interactive guide on how to delete a Home screen page on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Moving Widgets and Apps on the Home Screen
[Interactive Simulation]
Learn how to move widgets and apps on the Home screens of your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Resizing Widgets on the Home Screen
[Interactive Simulation]
Discover how to resize widgets on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Searching the Web from the Home Screen
[Interactive Simulation]
Learn how to search the web from the Home screen on your Galaxy Stellar.
Signal Strength - Samsung Galaxy Stellar™
[Device-Specific Instructions]
Window Shade - Samsung Galaxy Stellar™
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Galaxy Stellar™ Setting Up Wi-Fi Hotspot and Tethering
[Video]
Watch this video to learn how to set up the Wi-Fi hotspot and tethering features on your Samsung Galaxy Stellar™.
Length: 1:39
Samsung Galaxy Stellar™ Simulator: Setting Mobile Hotspot Security
[Interactive Simulation]
An interactive guide for limiting the number of mobile hotspot users on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Turning Mobile Hotspot On and Off
[Interactive Simulation]
Learn how to use mobile hotspot on your Galaxy Stellar.

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Browser Cookies On/Off - Samsung Galaxy Stellar™
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Samsung Galaxy Stellar, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Galaxy Stellar™ Web Browsing
[Video]
Watch this video to learn how to browse the web on your Samsung Galaxy Stellar™.
Length: 2:13
JavaScript Settings - Samsung Galaxy Stellar™
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy Stellar™ Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website so you can find it quickly later on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Opening and Closing a Window
[Interactive Simulation]
A visual walkthrough of opening and closing windows in the web browser of your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Reading Later
[Interactive Simulation]
Learn how to save web pages for reading them later even without an Internet connection on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Searching by Keypad
[Interactive Simulation]
Discover how to search the web using the keypad on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to use your voice to search the web on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Switching Between Web Browser Windows
[Interactive Simulation]
Discover how to switch between windows in the web browser of your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Using Samsung Link
[Interactive Simulation]
A step-by-step guide for using Samsung Link on your Galaxy Stellar.
Web Browser - Samsung Galaxy Stellar™
[Device-Specific Instructions]
Websites - Samsung Galaxy Stellar™
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Samsung Galaxy Stellar™ Simulator: Changing the Language
[Interactive Simulation]
A walkthrough for changing the language on your Galaxy Stellar.

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Restore Default Settings - Samsung
[Device-Specific Instructions]
Phone Lock - Samsung Galaxy Stellar
[Device-Specific Instructions]

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
Check Memory - Samsung Galaxy Stellar™
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Transfer Music Files - Samsung Galaxy Stellar™
[Device-Specific Instructions]
To transfer or move music files/songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Play Music Files - Samsung Galaxy Stellar™
[Device-Specific Instructions]

Navigating & Multitasking

Samsung Galaxy Stellar™ Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel of your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
An interactive guide on how to access and close open apps on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for scrolling between multiple Home screens on your Galaxy Stellar.

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Samsung Software Upgrade Assistant
[Updates]
Connect your device to a computer with Internet access using your USB cable to download the Software Upgrade Assistant to your computer and update your device.
Samsung Software Repair Assistant
[Updates]
If you run into software issues while updating your device, our Software Repair Assistant tool can attempt to repair them. The tool may be helpful if your device isn't fully or can't power up to the Home screen.
Software Update: Samsung Galaxy Stellar
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Galaxy Stellar.
Factory Data Reset (Powered Off) - Samsung Galaxy Stellar™
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (crashing, freezing, running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard reset,...
Factory Data Reset (Powered On) - Samsung Galaxy Stellar™
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - Samsung Galaxy Stellar
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert the SIM Card - Samsung Galaxy Stellar
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Samsung Galaxy Stellar™ Simulator: Inserting an SD Card
[Interactive Simulation]
A visual walkthrough on how to insert an SD Card into your Samsung Galaxy Stellar Smartphone.
Samsung Galaxy Stellar™ Simulator: Removing an SD Card
[Interactive Simulation]
An interactive walkthrough on how to remove an SD card from your Samsung Galaxy Stellar Smartphone.
Samsung Galaxy Stellar™ Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a micro SIM card into your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card from your Galaxy Stellar.
Unblock SIM PIN - Samsung Galaxy Stellar™
[Device-Specific Instructions]

Social Networking

Samsung Galaxy Stellar™ Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Adding a Twitter® Account
[Interactive Simulation]
Discover how to access your Twitter account on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status using your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Tweeting
[Interactive Simulation]
Learn how to tweet on your Galaxy Stellar.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Set Ringtones - Samsung Galaxy Stellar™
[Device-Specific Instructions]
Volume Controls - Samsung Galaxy Stellar™
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Alerts - Samsung Galaxy Stellar™
[Device-Specific Instructions]
Speakerphone - Samsung Galaxy Stellar™
[Device-Specific Instructions]
Vibrate Mode - Samsung Galaxy Stellar™
[Device-Specific Instructions]

TV

HDMI Format - Android™
[Device-Specific Instructions]
Share Media On/Off (DLNA) - Android™
[Device-Specific Instructions]

Text & Multimedia Messaging

Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Message Options - Samsung Galaxy Stellar™
[Device-Specific Instructions]
Auto Signature - Samsung Galaxy Stellar™
[Device-Specific Instructions]
Delete Messages - Samsung Galaxy Stellar™
[Device-Specific Instructions]
Galaxy Stellar™ Calling and Messaging
[Video]
Watch this video to learn how to make calls and send messages with your Samsung Galaxy Stellar™.
Length: 1:43
Samsung Galaxy Stellar™ Simulator: Attaching a Video to a Text
[Interactive Simulation]
Discover how to attach a video to a text message using your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Forwarding a Message
[Interactive Simulation]
Learn how to forward a text message from your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Replying to a Message
[Interactive Simulation]
Learn how to reply to a text message from your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Discover how to send a text message to a group on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Setting a Text Message Notification
[Interactive Simulation]
Discover how to set a notification to alert you when there's an incoming text message on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Turning Driving Mode On and Off
[Interactive Simulation]
Discover how to turn on driving mode on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Using Swype to Enter Text
[Interactive Simulation]
Discover how to use swype to enter text on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using your voice to send a text message on your Galaxy Stellar.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
Samsung Galaxy Stellar™ Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
A visual guide on how to organize apps by adding folders to the Home screen of your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Adding and Changing a Lock Screen Shortcut
[Interactive Simulation]
A visual guide on how to add and change a Lock screen shortcut on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Customizing the Favorites Tray
[Interactive Simulation]
A visual guide on how to customize the apps in the Favorites Tray on the Home screen of your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Finding More Help
[Interactive Simulation]
A visual guide for finding helpful tutorials and videos on your Galaxy Stellar Smartphone.

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]

Wallpapers/Theme

Samsung Galaxy Stellar™ Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
A visual guide on how to set a picture as the background of the Home screen on your Galaxy Stellar.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Network Mode Settings - Android™
[Device-Specific Instructions]
Galaxy Stellar™ Setting Up Wi-Fi and Bluetooth
[Video]
Watch this video to learn how to set up Wi-Fi and Bluetooth functionality on your Samsung Galaxy Stellar™.
Length: 1:27
Wi-Fi On/Off - Samsung Galaxy Stellar™
[Device-Specific Instructions]
Samsung Galaxy Stellar™ Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Galaxy Stellar to connect to the Internet using a Wi-Fi network.
Samsung Galaxy Stellar™ Simulator: Turning Off Wi-Fi Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notification so you no longer receive an alert when entering a Wi-Fi network on your Galaxy Stellar.
Samsung Galaxy Stellar™ Simulator: Using Wi-Fi Direct
[Interactive Simulation]
Learn how to use your Galaxy Stellar to send photos using Wi-Fi Direct.
  • Upgrade to the new Galaxy S7 or S7 edge.

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