Select Your Device
Samsung Galaxy S® 5
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Samsung Galaxy S® 4
Apple® iPhone® 5s
Apple® iPhone® 5c
Apple® iPhone® 5
Samsung Galaxy Note® 4
Apple® iPhone® 4s
LG G3
LG G2
DROID MAXX by MOTOROLA
Verizon Ellipsis™ 7
Samsung Galaxy S® III
Apple® iPhone® 4
Samsung Galaxy S® 6
Droid Turbo by Motorola
Apple® iPad® 2
DROID RAZR M by MOTOROLA
Samsung Galaxy Note® 3
DROID ULTRA by MOTOROLA
Samsung Galaxy S® 6 Edge
HTC One® (M8)
Verizon Ellipsis™ Jetpack®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Droid Turbo in Ballistic Nylon
Samsung Network Extender
DROID MINI by MOTOROLA
Ellipsis™ 8
LG G Pad 8.3 LTE
Samsung Galaxy Note® II
Samsung Convoy™ 3
Brigadier™ by Kyocera
Samsung Galaxy S® 4 mini
LG G Vista
LG Extravert™ 2
Galaxy Note® Edge
Samsung Galaxy Core Prime™
Verizon Wireless Home Phone
DROID RAZR MAXX HD by MOTOROLA
Pantech 4G LTE Global USB Modem UML290
HTC One®
Jetpack® MiFi® 6620L
DROID RAZR by MOTOROLA
Nokia Lumia 928
Moto X™ by Motorola
LG Revere® 3
LG Cosmos™ 3
Sony Xperia® Z3v
Casio G'zOne Commando® 4G LTE
DROID DNA by HTC
Samsung Gusto® 3
Moto X™ (2nd Gen.)
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Nokia Lumia 822
Samsung Brightside™
LG Optimus Exceed™ 2
Samsung Galaxy S® III mini
Verizon 4G LTE Broadband Router with Voice
Moto G™ by Motorola
Lucid™3 by LG
Casio G'zOne Commando®
DuraXV
Nokia Lumia Icon
Transpyre™ Prepaid
DROID RAZR MAXX by MOTOROLA
Casio G'zOne Ravine® 2
Samsung Illusion™
DROID RAZR HD by MOTOROLA
Samsung Intensity® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Exalt™
Verizon 4G LTE USB Modem UML295
Samsung Intensity® II
HTC One® (M8) for Windows®
DROID 4 by MOTOROLA
LG Cosmos™ 2
Lucid™2 by LG
Samsung Convoy™ 2
BlackBerry® Z10 smartphone
LG Octane™
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Lucid™ by LG
HTC Desire® 612
HTC One® (M9)
LG Revere®
Samsung Galaxy Stellar™
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab® 4 (10.1)
DROID BIONIC by MOTOROLA
BlackBerry® Bold™ 9930 smartphone
Windows Phone 8X by HTC
Enact™ by LG
LG Optimus Exceed™ Prepaid
Galaxy Nexus by Samsung
LG Revere® 2
G Pad™ 10.1 LTE
Samsung Galaxy™ Stratosphere™ II
G Pad™ 7.0 LTE
Hydro ELITE by KYOCERA
Nexus 6™
iPad® Air 2
LG Cosmos™
HTC One® remix
Verizon 4G LTE USB Modem 551L
LG enV®3
HTC One® max
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® Air™
DROID INCREDIBLE 2 by HTC
Samsung Convoy™
DROID by MOTOROLA
DROID X2 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Galaxy Tab® 2 (10.1)
Spectrum™ 2 by LG
Apple® iPad® mini
DROID X by MOTOROLA
Verizon SureResponse®
DROID INCREDIBLE 4G LTE by HTC
BlackBerry® Q10 smartphone
Pantech Perception™
Google Nexus 7
Samsung Gusto®
LG Extravert™
Samsung Gusto® 2
LTE Internet (Installed)
Luge™ by Motorola Prepaid
DROID XYBOARD 8.2 by MOTOROLA
Samsung ATIV SE™
Samsung Galaxy Tab® 4 (8.0)
THUNDERBOLT™ by HTC
BlackBerry® Z30 smartphone
Gear S®
Ellipsis™ Jetpack® MHS800L
Samsung Galaxy™ Stratosphere™
Blackberry Classic
BlackBerry® Bold 9650 smartphone
DROID INCREDIBLE by HTC
DROID 3 by MOTOROLA
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Samsung Galaxy Note® Pro
Samsung Intensity®
Pantech Breakout™
Samsung Galaxy Legend™
GizmoPal™
HTC Rezound™
Samsung Fascinate™
LG VX8300
Intuition™ by LG
LG enV® TOUCH
LG 4G LTE USB Modem VL600
Motorola Barrage™
Moto X™ - Designed by You
Apple® iPad® with Retina display
Verizon 4G LTE Broadband Router
DROID CHARGE by SAMSUNG
Pantech Jest™ 2
LG enV®2
Motorola MOTO™ W755
Samsung Galaxy Tab® S
BlackBerry® Tour™ 9630 smartphone
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung ATIV Odyssey™
LG Cosmos™ Touch
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Tab®
Motorola XOOM™ 4G LTE
Moto X™ - Designed by You (2nd Generation)
Samsung Galaxy Note® 10.1 2014 Edition
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Pantech Marauder™
Motorola RAZR V3m
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Alias™ 2
Moto E™ Prepaid
Samsung Galaxy Tab® (10.1)
HTC Rhyme™
Sony Xperia® Z2
Apple® iPad® mini with Retina display
Samsung Knack™
LG VX5500
LG VX8360
Samsung Smooth™
Samsung Galaxy Note® 10.1
iPad® mini 3
Revolution™ by LG
DROID 2 GLOBAL by MOTOROLA
LG Accolade™
Spectrum™ by LG
LG VX5400
Pantech Hotshot™
HP® Mini 1151NR Netbook
Casio G'zOne Rock™
LG Optimus Zone™
Apple® iPad®
Samsung SCH-u340
Samsung Galaxy Tab® 4
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Samsung Galaxy Tab® (7.7)
BlackBerry® Storm2™ 9550 smartphone Prepaid
Casio G'zOne Brigade®
Samsung Reality™
LG Enlighten®
Nokia Lumia 2520
DROID 2 by MOTOROLA
Verizon Wireless USB760 Modem
LG Chocolate® Touch
LG VX8350
BlackBerry® Curve™ 9330 smartphone
Samsung Haven™
Delphi Connect
Verizon Wireless UMW190 Global USB Modem
LG Ally™
Motorola W385
Casio G'zOne Ravine® 2 Non-Camera
BlackBerry® Torch™ 9850 smartphone
Casio G'zOne Boulder®
Verizon Wireless USB720 Modem
Pantech Caper™ Prepaid
Samsung SCH-u410
LG Vortex™
Motorola MOTO™ VU204
DROID PRO by MOTOROLA
LG Dare™
Verizon Wireless UM175 USB Modem
Pantech Crux™
Motorola Adventure™ V750
BlackBerry® Curve™ 8330 smartphone
Sony Xperia® PLAY
Verizon Wireless CDM8975
Verizon Wireless USB760 Modem
Samsung SCH-u430
LG enV®
Verizon Converged VOIP Device
Blackberry Classic Non-Camera
Samsung SCH-a930
BlackBerry® 8830 World Edition smartphone
HTC Trophy™
Verizon Wireless Escapade®
Samsung Zeal™
Lumia 2520 Prepaid
DROID XYBOARD 10.1 by MOTOROLA
Dell™ Vostro™ V13 Laptop
Casio EXILIM
Samsung Rogue™
LG VX5200
BlackBerry® Curve™ 8530 smartphone
Samsung Continuum™
Jest™
BlackBerry® Curve™ 9370 smartphone
DROID Eris by HTC
LG Chocolate® 3
LG VX5300
LG Migosm
Motorola MOTOKRZR K1m
Verizon Wireless V740 ExpressCard
Motorola Entice™
LG Voyager™
Verizon Wireless Adamant™
Verizon Wireless G'zOne Type-S
Samsung Galaxy Camera®
LG VX6100
Motorola W315
Samsung Omnia® II
LG Clout™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Trance™
Verizon Wireless Razzle™
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Wireless USB727 Modem
Motorola CITRUS™
LG VX8700
LG Glance™
Motorola V325i
Samsung SCH-a850
LG Versa™
Verizon Wireless UM150 USB Modem
Motorola XOOM™
LG VX8100
LG VX3200
Samsung SCH-a950
Motorola Rival™
LG Fathom®
Verizon Wireless PC5750 PC Card
Verizon Wireless Salute™
Samsung Gem™
LG VX4500
Samsung FlipShot®
Samsung Juke
Samsung Glyde™
LG Chocolate®
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Curve™ 9310 smartphone
Samsung Gleam®
Samsung SCH-u540
Samsung SCH-u550
Motorola V325
LG VX8600
Nokia 6205
Nokia 7205 Intrigue™
Motorola MOTO Q™ 9c
HP® Pavilion dm1-3010nr Notebook
Motorola MOTO™ Z6c World Edition
Gateway® LT2016u Netbook
Samsung SCH-a650
LG VX3100
Samsung Alias™
Samsung SCH-a870
LG VX9400
Verizon AD3700 Global USB Modem
Verizon Wireless CDM8950
HTC Apache XV6700
Motorola E815
LG VX3300
Kyocera 7135 Smartphone
Kyocera KWC 2325
LG VX4650
Motorola RAZR V3c
Samsung Renown™
Pantech PN-210
Samsung Sway™
SCH-u410 Prepaid
HP® Mini 311-1037NR Netbook
Nokia 7705 Twist™
LG Chocolate®
Compaq® Mini CQ10-688nr Netbook
Nokia 6315i
Verizon Wireless AirCard® 595
LG VX3450
Nokia 2705 Shade™ Non-Camera
Motorola DEVOUR™ with MOTOBLUR™
Samsung SCH-i760
DROID R2D2 by MOTOROLA
Pantech PN-215
Sharp KIN™ ONE
Samsung SCH-u620
G'zOne Boulder™ Black and Silver
Samsung SCH-a670
Kyocera K323
Motorola Krave™ ZN4
HP® Mini 210-1076NR Netbook
HP® Mini 110-3098NR Netbook
Motorola V60s
HTC® Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG Decoy®
LG VENUS™
Pantech PN-820
Motorola Q™
LG VX4600
LG VX6000
Nokia 3589i
Nokia 6215i
Nokia 6015i Prepaid
Verizon Wireless U630 PC Card
Motorola MOTORAZR maxx Ve
Verizon Wireless PN-300
Kyocera KPC650
Kyocera KX1v
Motorola MOTORIZR Z6tv
Sierra Wireless AirCard® 580
Kyocera KX414
Sierra Wireless AirCard® 555D
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
HTC Touch Pro™
Nokia 2605 Mirage
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Verizon Wireless V640
Sharp KIN™ TWOm
HTC Merge®
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Kyocera SE47
Samsung Saga™
Verizon Wireless V620
Motorola V265
Kyocera K404
Motorola V710
LG VX7000
Samsung i600 Smartphone
Kyocera KWC 2325 Prepaid
Samsung i700 Pocket PC
LG VX4700
Samsung SCH-a970
Motorola V276
Verizon Wireless CDM 7075
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6256i
Motorola T720
Sharp KIN™ TWO
Motorola V325xi
BlackBerry® 7750
Verizon KPC680 ExpressCard®
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola T730
LG VX4400B
Sharp KIN™ ONEm
Verizon XU870 Global ExpressCard®
Nokia 2705 Shade™
Samsung SCH-a630
Motorola V276 Prepaid
LG VX10
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola RAZR V3m in Gray
Nokia 2366i
Motorola C333
Samsung SCH-a610
Kyocera KX2
Motorola T300p
Samsung N150 Netbook
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Motorola C343
Samsung SCH-a990
Nokia 2128i
Samsung SCH-a310
Samsung SCH-a530
Nokia 2285
Motorola V120e
Kyocera KX444
Nokia 6236i
Samsung SCH-i730
LG VX8000
Samsung SCH-a890
Samsung SCH-i830
Motorola V65p

Activation & Initial Setup

Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Activating Your 4G LTE Phone - New Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Equipment Protection FAQs
[FAQs]
Learn about the options we offer to insure your device and replace lost, stolen or damaged devices.
Getting Started With Your New Verizon Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 4:01
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 2:59
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:38
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Verizon Cloud Content Transfer For Current Customers
[Video]
Verizon customers with a new device can easily copy contacts, photos, music and more from the old device with Verizon Cloud Content Transfer. See the steps in this video.
Length: 2:44
Verizon Cloud Content Transfer For New Customers
[Video]
As a new customer, you can easily copy contacts, photos, music and more from your old device with Verizon Cloud Content Transfer. Watch this video to learn how.
Length: 3:05
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.

Battery & Power

Galaxy™ Stratosphere™ II Power Saving
[Video]
Watch this video to learn ways to conserve battery power on your Samsung Galaxy™ Stratosphere® II.
Length: 1:05
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.

Bluetooth

Bluetooth On/Off - Samsung Stratosphere
[Device-Specific Instructions]
Galaxy™ Stratosphere™ II Wi-Fi Bluetooth
[Video]
Watch this video to learn how to connect to Wi-Fi and Bluetooth® on your Samsung Galaxy™ Stratosphere® II.
Length: 1:39
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone

Calendar

Add a Calendar Event - Samsung Stratosphere
[Device-Specific Instructions]

Calling & Dialing

Call History - Samsung Stratosphere
[Device-Specific Instructions]
Dial a Number - Samsung Stratosphere
[Device-Specific Instructions]
DTMF - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
DTMF - Samsung Stratosphere
[Device-Specific Instructions]
Galaxy™ Stratosphere™ II Calling and Messaging
[Video]
Watch this video to learn how to call and message from your Samsung Galaxy™ Stratosphere® II.
Length: 2:07
Redial - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
Samsung Galaxy™ Stratosphere™ II Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Samsung Galaxy Stratosphere II Smartphone.
Samsung Galaxy™ Stratosphere™ II Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to dial by voice on your Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Ignoring a Call and Sending a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message on your Droid Incredible 4G LTE Smartphone.
Samsung Galaxy™ Stratosphere™ II Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your Samsung Galaxy Stratosphere II to call a new number.
Samsung Galaxy™ Stratosphere™ II Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your Samsung Galaxy Stratosphere II Smartphone.

Camera, Photos & Videos

Camera Settings - Samsung Stratosphere
[Device-Specific Instructions]
Galaxy™ Stratosphere™ II Camera/Camcorder
[Video]
Watch this video to learn how to take pictures and shoot video with your Samsung Galaxy™ Stratosphere® II.
Length: 1:59
Samsung Galaxy Stratosphere II Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy Stratosphere II.
Samsung Galaxy Stratosphere II Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Droid Samsung Galaxy Stratosphere II.
Samsung Galaxy Stratosphere II Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video on your Samsung Galaxy Stratosphere II.
Transfer Pictures/Videos - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your Samsung Galaxy Stratosphere II and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Using Media on Your Smartphone and Tablet
[Video]
Learn tips for using and storing media on your Verizon Wireless device.
Length: 3:05

Computer/PC Connectivity

Contacts

Browser Cookies On/Off - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Samsung Galaxy Stratosphere II, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Caller-ID Image - Samsung Stratosphere
[Device-Specific Instructions]
Import Contacts - Android - Gmail
[Device-Specific Instructions]
Samsung Galaxy™ Stratosphere™ II Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your contact list on your Droid Incredible 4G LTE.
Samsung Galaxy™ Stratosphere™ II Simulator: Adding a Contact to a Group
[Interactive Simulation]
A step-by-step guide for adding a contact to a group on your Samsung Galaxy Stratosphere II Smartphone.
Samsung Galaxy™ Stratosphere™ II Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Droid Incredible 4G LTE.
Samsung Galaxy™ Stratosphere™ II Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Droid Incredible 4G LTE Smartphone.
Samsung Galaxy™ Stratosphere™ II Simulator: Creating a Group
[Interactive Simulation]
Learn how to create a group on your Samsung Galaxy Stratosphere II Smartphone.
Samsung Galaxy™ Stratosphere™ II Simulator: Sharing Contact Information
[Interactive Simulation]
A visual guide for sharing contact information on your Droid Incredible 4G LTE Smartphone.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.

Data

Data Roaming - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Data Roaming - Samsung Stratosphere
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage

Date & Time

Device ID & Info

Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.

Device Settings

Alerts - Samsung Stratosphere
[Device-Specific Instructions]
Backlight - Samsung Stratosphere
[Device-Specific Instructions]
Call Timers - Samsung Stratosphere
[Device-Specific Instructions]
DLNA Settings - Android
[Device-Specific Instructions]
DTMF - Samsung Stratosphere
[Device-Specific Instructions]
Samsung Galaxy™ Stratosphere™ II Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Samsung Galaxy Stratosphere II to silent.
Samsung Galaxy™ Stratosphere™ II Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Samsung Galaxy Stratosphere II to airplane mode.

Email/Gmail

Add a Gmail Account - Samsung Stratosphere
[Device-Specific Instructions]
Create Gmail Account
[Device-Specific Instructions]
Galaxy™ Stratosphere™ II Setting Up Email - Personal and Corporate
[Video]
Watch this video to learn how to set up personal and corporate email accounts on your Samsung Galaxy™ Stratosphere® II.
Length: 1:56
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Remove a Gmail Account - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Corporate Email Account (Exchange ActiveSync) - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy™ Stratosphere™ II Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment to an email with your Samsung Galaxy Stratosphere II Smartphone.
Samsung Galaxy™ Stratosphere™ II Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to email on your Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group with your Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Droid Incredible 4G LTE.
Samsung Galaxy™ Stratosphere™ II Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Samsung Galaxy Stratosphere II.
Update the Gmail Password - Android™
[Device-Specific Instructions]

Gestures & Motions

Proximity Sensor On/Off - Samsung
[Device-Specific Instructions]

Google Backup & restore

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find My Mobile - Samsung
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.

GPS & Location Based Services

Internet & Web Browser

Browser Cookies On/Off - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Samsung Galaxy Stratosphere II, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Browser Cookies On/Off - Samsung Stratosphere
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Stratosphere by Samsung, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Clear Temporary Internet Files - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
If you are having trouble connecting to the Internet or a web page won't display on your Samsung Galaxy Stratosphere II, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with...
Clear Temporary Internet Files - Samsung Stratosphere
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your Stratosphere by Samsung, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your...
Galaxy™ Stratosphere™ II Web Browsing
[Video]
Watch this video to learn how to browse the web on your Samsung Galaxy™ Stratosphere® II.
Length: 2:23
JavaScript Settings - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your Samsung Galaxy Stratosphere II, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Samsung Galaxy Stratosphere II Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website in your Droid Incredible 4G LTE.
Samsung Galaxy Stratosphere II Simulator: Reading Later
[Interactive Simulation]
Learn how to save web pages for future browising in the Web browser of your Samsung Galaxy Stratosphere II.
Samsung Galaxy Stratosphere II Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your voice to search the Web on your Samsung Galaxy Stratosphere II.
Web Browser - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
Web Browser - Samsung Stratosphere
[Device-Specific Instructions]
Websites - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn about using Asian languages on BlackBerry® and Android™ smartphones.
Asian Language Support on Select Smartphones/Tablets
[General Information]
Asian Language Support on Select Smartphones/Tablets

Memory/Storage

Check Memory - Samsung Stratosphere
[Device-Specific Instructions]
Clear Temporary Internet Files - Samsung Stratosphere
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your Stratosphere by Samsung, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your...
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
My InfoZone™ Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
Using Media on Your Smartphone and Tablet
[Video]
Learn tips for using and storing media on your Verizon Wireless device.
Length: 3:05

Mobile Hotspot

Galaxy™ Stratosphere™ II Wi-Fi Hotspot
[Video]
Watch this video to learn about hotspot and tethering features on your Samsung Galaxy™ Stratosphere® II.
Length: 1:53
Mobile HotSpot On/Off - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

Music

Delete Music - Samsung Stratosphere
[Device-Specific Instructions]
MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Transfer Music Files - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
To transfer or move music files / songs between your Samsung Galaxy Stratosphere II and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Using Media on Your Smartphone and Tablet
[Video]
Learn tips for using and storing media on your Verizon Wireless device.
Length: 3:05

Navigating & Multitasking

Galaxy™ Stratosphere™ II Basic Device Navigation
[Video]
Watch this video to learn your way around your Samsung Galaxy™ Stratosphere® II.
Length: 2:20
Galaxy™ Stratosphere™ II Task Manager
[Video]
Watch this video to learn how to manage open applications with the task manager on your Samsung Galaxy™ Stratosphere® II.
Length: 1:36
Redial - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
Samsung Galaxy™ Stratosphere™ II Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Samsung Galaxy Stratosphere II.

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Software Update - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your Samsung device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Software Update: Samsung Galaxy™ Stratosphere™ II
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Galaxy™ Stratosphere™ II.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
4G SIM Information
[General Information]
4G SIM Information
Insert the SIM Card - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove the SIM Card - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Remove the SIM Card - Samsung Stratosphere
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....

Sounds, Volume & Audio

Alerts - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
Alerts - Samsung Stratosphere
[Device-Specific Instructions]
Volume Controls - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you...

Text & Multimedia Messaging

Auto Receive Messages - Samsung Stratosphere
[Device-Specific Instructions]
Auto Signature - Samsung Stratosphere
[Device-Specific Instructions]
Delete Messages - Samsung Stratosphere
[Device-Specific Instructions]
Galaxy™ Stratosphere™ II Calling and Messaging
[Video]
Watch this video to learn how to call and message from your Samsung Galaxy™ Stratosphere® II.
Length: 2:07
How To Use Verizon Messages
[Video]
Watch this video to learn how to customize messages, use Integrated Messaging on your phone, tablet and computer and take picture messaging to the next level with Verizon Messages.
Length: 3:05
Samsung Galaxy™ Stratosphere™ II Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your Droid Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Sending a Message to a Group
[Interactive Simulation]
An interactive guide on how to send a message to a group from your Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using voice to text on your Samsung Galaxy Stratosphere II.
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Tips, Tricks & Shortcuts

Samsung Galaxy™ Stratosphere™ II Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach kids to dial 911 on your Samsung Galaxy Stratosphere II Smartphone.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.

Transfer Content to/from Device

Transfer Music Files - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
To transfer or move music files / songs between your Samsung Galaxy Stratosphere II and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

TV

DLNA Settings - Android
[Device-Specific Instructions]
DLNA Settings - Samsung Stratosphere
[Device-Specific Instructions]

Visual & Hearing Accessibility

Wallpapers/Theme

Samsung Galaxy Stratosphere II Simulator: Set Picture as Wallpaper
[Interactive Simulation]
Discover how to set a picture as wallpaper on your Samsung Galaxy Stratosphere II.

Wi-Fi & Network

Add a Wi-Fi Network - Samsung Stratosphere
[Device-Specific Instructions]
Galaxy™ Stratosphere™ II Wi-Fi Bluetooth
[Video]
Watch this video to learn how to connect to Wi-Fi and Bluetooth® on your Samsung Galaxy™ Stratosphere® II.
Length: 1:39
Samsung Galaxy™ Stratosphere™ II Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Samsung Galaxy Stratosphere II to connect to a Wi-Fi network.
Samsung Galaxy™ Stratosphere™ II Simulator: Turning Off Wi-Fi Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notification on your Samsung Galaxy Stratosphere II Smartphone.
Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Wi-Fi On/Off - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Wi-Fi On/Off - Samsung Stratosphere
[Device-Specific Instructions]

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