Galaxy Stratosphere II

Samsung Galaxy™ Stratosphere™ II

Find device-specific support and online tools for your Samsung Galaxy Stratosphere II.
Select Your Device
Apple® iPhone® 6 Plus
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Verizon KPC680 ExpressCard®
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Nokia 2128i
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Casio G'zOne Ravine® 2
HP® Pavilion dm1-2010nr Entertainment Notebook
Casio G'zOne Commando®
BlackBerry® Curve™ 9370 smartphone
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Nexus 6™
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Sharp KIN™ ONEm
Nokia 2285
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Nokia 6215i
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Nokia 6015i Prepaid
DROID X2 by MOTOROLA
Samsung Illusion™
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Revolution™ by LG
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DROID BIONIC by MOTOROLA
Verizon Wireless Adamant™
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Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Kyocera KX444
HTC® Ozone™ with TALKS™ for Verizon Wireless
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LG VX4650
Nokia Lumia 2520
Casio EXILIM
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Samsung Galaxy Tab® 2 (7.0)
LG Cosmos™
LG Chocolate® Touch
DROID 2 GLOBAL by MOTOROLA
DROID Eris by HTC
Samsung Galaxy Tab® S
Samsung SCH-a870
DROID INCREDIBLE by HTC
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Samsung Galaxy S® 5
LG VX8360
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Nokia 6236i
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LG V
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HTC One®
HTC One® (M8)
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Moto E™ Prepaid
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LG Cosmos™ Touch
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BlackBerry® 7250
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LG VX4700
Verizon Wireless USB1000 Global USB Modem
LG VX8000
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Samsung SCH-a890
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Samsung Glyde™
Verizon 4G LTE Broadband Router with Voice
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Verizon Wireless U630 PC Card
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Lucid™3 by LG
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LG Cosmos™ 3
Samsung SCH-i830
HTC Apache XV6700
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Apple® iPad®
LG VX6100
DROID PRO by MOTOROLA
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech PN-215
Motorola V65p

Activation & Initial Setup

Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Activating Your 4G LTE Phone - New Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Equipment Protection FAQs
[FAQs]
Learn about the options we offer to insure your device and replace lost, stolen or damaged devices.
Getting Started With Your New Verizon Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 4:01
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 2:59
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:38
Mobile Broadband Self Activation - 4G LTE
[Device-Specific Instructions]
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Verizon Cloud Content Transfer For Current Customers
[Video]
Verizon customers with a new device can easily copy contacts, photos, music and more from the old device with Verizon Cloud Content Transfer. See the steps in this video.
Length: 2:44
Verizon Cloud Content Transfer For New Customers
[Video]
As a new customer, you can easily copy contacts, photos, music and more from your old device with Verizon Cloud Content Transfer. Watch this video to learn how.
Length: 3:05
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.

Battery & Power

Galaxy™ Stratosphere™ II Power Saving
[Video]
Watch this video to learn ways to conserve battery power on your Samsung Galaxy™ Stratosphere® II.
Length: 1:05
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.

Bluetooth

Galaxy™ Stratosphere™ II Wi-Fi Bluetooth
[Video]
Watch this video to learn how to connect to Wi-Fi and Bluetooth® on your Samsung Galaxy™ Stratosphere® II.
Length: 1:39
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone

Calendar

Calling & Dialing

Galaxy™ Stratosphere™ II Calling and Messaging
[Video]
Watch this video to learn how to call and message from your Samsung Galaxy™ Stratosphere® II.
Length: 2:07
Samsung Galaxy™ Stratosphere™ II Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Samsung Galaxy Stratosphere II Smartphone.
Samsung Galaxy™ Stratosphere™ II Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to dial by voice on your Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Ignoring a Call and Sending a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message on your Droid Incredible 4G LTE Smartphone.
Samsung Galaxy™ Stratosphere™ II Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your Samsung Galaxy Stratosphere II to call a new number.
Samsung Galaxy™ Stratosphere™ II Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your Samsung Galaxy Stratosphere II Smartphone.

Camera, Photos & Videos

Galaxy™ Stratosphere™ II Camera/Camcorder
[Video]
Watch this video to learn how to take pictures and shoot video with your Samsung Galaxy™ Stratosphere® II.
Length: 1:59
Samsung Galaxy Stratosphere II Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy Stratosphere II.
Samsung Galaxy Stratosphere II Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Droid Samsung Galaxy Stratosphere II.
Samsung Galaxy Stratosphere II Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video on your Samsung Galaxy Stratosphere II.
Using Media on Your Smartphone and Tablet
[Video]
Learn tips for using and storing media on your Verizon Wireless device.
Length: 3:05

Contacts

Samsung Galaxy™ Stratosphere™ II Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your contact list on your Droid Incredible 4G LTE.
Samsung Galaxy™ Stratosphere™ II Simulator: Adding a Contact to a Group
[Interactive Simulation]
A step-by-step guide for adding a contact to a group on your Samsung Galaxy Stratosphere II Smartphone.
Samsung Galaxy™ Stratosphere™ II Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Droid Incredible 4G LTE.
Samsung Galaxy™ Stratosphere™ II Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Droid Incredible 4G LTE Smartphone.
Samsung Galaxy™ Stratosphere™ II Simulator: Creating a Group
[Interactive Simulation]
Learn how to create a group on your Samsung Galaxy Stratosphere II Smartphone.
Samsung Galaxy™ Stratosphere™ II Simulator: Sharing Contact Information
[Interactive Simulation]
A visual guide for sharing contact information on your Droid Incredible 4G LTE Smartphone.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.

Device ID & Info

Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.

Device Settings

DLNA Settings - Android™
[Device-Specific Instructions]
Samsung Galaxy™ Stratosphere™ II Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Samsung Galaxy Stratosphere II to silent.
Samsung Galaxy™ Stratosphere™ II Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Samsung Galaxy Stratosphere II to airplane mode.

Email/Gmail

Galaxy™ Stratosphere™ II Setting Up Email - Personal and Corporate
[Video]
Watch this video to learn how to set up personal and corporate email accounts on your Samsung Galaxy™ Stratosphere® II.
Length: 1:56
Samsung Galaxy™ Stratosphere™ II Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment to an email with your Samsung Galaxy Stratosphere II Smartphone.
Samsung Galaxy™ Stratosphere™ II Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to email on your Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group with your Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Droid Incredible 4G LTE.
Samsung Galaxy™ Stratosphere™ II Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Samsung Galaxy Stratosphere II.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.

Internet & Web Browser

Galaxy™ Stratosphere™ II Web Browsing
[Video]
Watch this video to learn how to browse the web on your Samsung Galaxy™ Stratosphere® II.
Length: 2:23
Samsung Galaxy Stratosphere II Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website in your Droid Incredible 4G LTE.
Samsung Galaxy Stratosphere II Simulator: Reading Later
[Interactive Simulation]
Learn how to save web pages for future browising in the Web browser of your Samsung Galaxy Stratosphere II.
Samsung Galaxy Stratosphere II Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your voice to search the Web on your Samsung Galaxy Stratosphere II.

Language

Asian Language FAQs
[FAQs]
Learn about using Asian languages on BlackBerry® and Android™ smartphones.
Asian Language Support on Select Smartphones/Tablets
[General Information]
Asian Language Support on Select Smartphones/Tablets

Lock, Unlock, Password & Security

Restore Default Settings - Samsung
[Device-Specific Instructions]

Memory/Storage

How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
My InfoZone™ Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
Using Media on Your Smartphone and Tablet
[Video]
Learn tips for using and storing media on your Verizon Wireless device.
Length: 3:05

Mobile Hotspot

Galaxy™ Stratosphere™ II Wi-Fi Hotspot
[Video]
Watch this video to learn about hotspot and tethering features on your Samsung Galaxy™ Stratosphere® II.
Length: 1:53

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Using Media on Your Smartphone and Tablet
[Video]
Learn tips for using and storing media on your Verizon Wireless device.
Length: 3:05

Navigating & Multitasking

Galaxy™ Stratosphere™ II Basic Device Navigation
[Video]
Watch this video to learn your way around your Samsung Galaxy™ Stratosphere® II.
Length: 2:20
Galaxy™ Stratosphere™ II Task Manager
[Video]
Watch this video to learn how to manage open applications with the task manager on your Samsung Galaxy™ Stratosphere® II.
Length: 1:36
Samsung Galaxy™ Stratosphere™ II Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Samsung Galaxy Stratosphere II.

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Software Update - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your Samsung device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Software Update: Samsung Galaxy™ Stratosphere™ II
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Galaxy™ Stratosphere™ II.

SIM Card

4G SIM Card FAQs
[FAQs]
Learn about 4G SIM cards that's necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
4G SIM Information
NFC SE SIM Card FAQs
[FAQs]
Learn about the NFC SE SIM card needed to use Softcard™ and other NFC payment services.

Text & Multimedia Messaging

Galaxy™ Stratosphere™ II Calling and Messaging
[Video]
Watch this video to learn how to call and message from your Samsung Galaxy™ Stratosphere® II.
Length: 2:07
How To Use Verizon Messages
[Video]
Verizon Messages is a new text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily. Customize the color and font size of your messages. Use Integrated Messaging to keep up with your messages on your phone, tablet and computer. Take...
Length: 2:57
Samsung Galaxy™ Stratosphere™ II Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your Droid Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Sending a Message to a Group
[Interactive Simulation]
An interactive guide on how to send a message to a group from your Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using voice to text on your Samsung Galaxy Stratosphere II.
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Tips, Tricks & Shortcuts

Samsung Galaxy™ Stratosphere™ II Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach kids to dial 911 on your Samsung Galaxy Stratosphere II Smartphone.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.

TV

DLNA Settings - Android™
[Device-Specific Instructions]

Wallpapers/Theme

Samsung Galaxy Stratosphere II Simulator: Set Picture as Wallpaper
[Interactive Simulation]
Discover how to set a picture as wallpaper on your Samsung Galaxy Stratosphere II.

Wi-Fi & Network

Galaxy™ Stratosphere™ II Wi-Fi Bluetooth
[Video]
Watch this video to learn how to connect to Wi-Fi and Bluetooth® on your Samsung Galaxy™ Stratosphere® II.
Length: 1:39
Re-installing PC Card / USB Modem Drivers
[Device-Specific Instructions]
Samsung Galaxy™ Stratosphere™ II Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Samsung Galaxy Stratosphere II to connect to a Wi-Fi network.
Samsung Galaxy™ Stratosphere™ II Simulator: Turning Off Wi-Fi Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notification on your Samsung Galaxy Stratosphere II Smartphone.
Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.

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