' Samsung Galaxy Stratosphere II Support | Verizon Wireless
Select Your Device
Apple® iPhone® 6
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Transpyre™ Prepaid
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LTE Internet (Installed)
GizmoPal™
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Microsoft Lumia 735
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Verizon 4G LTE USB Modem 551L
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G Pad™ 10.1 LTE
BlackBerry® Z30 smartphone
Samsung Convoy™
Lucid™ by LG
HTC One® (M8) for Windows®
Blackberry Classic
Verizon Wireless AirCard® 595
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BlackBerry® Q10 smartphone
LG enV®3
Enact™ by LG
Samsung Galaxy Stellar™
DROID BIONIC by MOTOROLA
LG Accolade™
Windows Phone 8X by HTC
Samsung Haven™
Samsung Galaxy™ Stratosphere™ II
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Galaxy Nexus by Samsung
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Hydro ELITE by KYOCERA
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Verizon 4G LTE Broadband Router
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Verizon SureResponse®
DROID INCREDIBLE 4G LTE by HTC
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Apple® iPad® mini
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Samsung Galaxy™ Stratosphere™
DROID X by MOTOROLA
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Google Nexus 7
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DROID 3 by MOTOROLA
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Lancet™
Luge™ by Motorola Prepaid
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LG VX8300
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Casio G'zOne Boulder®
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Apple® iPad® with Retina display
LG 4G LTE USB Modem VL600
BlackBerry® Bold 9650 smartphone
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LG Cosmos™ Touch
LG enV®2
Motorola MOTO™ W755
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DROID by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID INCREDIBLE by HTC
HTC Rezound™
Moto X™ - Designed by You
LG G Pad™ X8.3
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Verizon Wireless USB760 Modem
Delphi Connect with 4G LTE Mobile Hotspot
Motorola XOOM™ 4G LTE
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Apple® iPad® mini with Retina display
Intuition™ by LG
DROID CHARGE by SAMSUNG
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LG Migosm
LG Optimus Exceed™ Prepaid
Nokia 2366i
LG VX5500
Casio G'zOne Rock™
Casio G'zOne Brigade®
Samsung Galaxy Note® 10.1
LG VX8360
Samsung Galaxy Note® 10.1 2014 Edition
BlackBerry® Bold™ 9930 smartphone without camera
HTC Rhyme™
Dell™ Vostro™ V13 Laptop
Nokia 6256i
Nokia Lumia 2520
Sony Xperia® Z2
LG VX5400
Samsung Galaxy Tab® (10.1)
DROID 2 GLOBAL by MOTOROLA
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Samsung Alias™
Spectrum™ by LG
LG Optimus Zone™
Verizon Wireless UMW190 Global USB Modem
Pantech PN-215
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LG Vortex™
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Motorola W385
Verizon Wireless UM175 USB Modem
Samsung SCH-u410
Verizon Wireless AirCard® 595U USB Modem
Revolution™ by LG
BlackBerry® Tour™ 9630 smartphone
LG Enlighten®
Motorola RAZR V3m in Gray
Samsung Galaxy Tab® 4
Pantech Crux™
LG Chocolate® Touch
LG VX8350
Verizon Wireless USB720 Modem
DROID 2 by MOTOROLA
Sharp KIN™ ONEm
Apple® iPad®
LG Ally™
Samsung Galaxy Tab® (7.7)
Pantech Caper™ Prepaid
BlackBerry® Pearl™ Flip 8230 smartphone
BlackBerry® Curve™ 9330 smartphone
Delphi Connect
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless Escapade®
Motorola MOTO™ VU204
LG Dare™
Motorola Adventure™ V750
Blackberry Classic Non-Camera
DROID PRO by MOTOROLA
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
LG Voyager™
Samsung Juke
Verizon Wireless G'zOne Type-S
Verizon Wireless CDM8975
Sony Xperia® PLAY
BlackBerry® 8830 World Edition smartphone
LG enV®
BlackBerry® Curve™ 8330 smartphone
LG VX5300
DROID XYBOARD 10.1 by MOTOROLA
Casio EXILIM
BlackBerry® Curve™ 8530 smartphone
Pantech PN-210
HP® Mini 1151NR Netbook
Samsung SCH-u430
LG VX5200
Samsung SCH-a650
Verizon Wireless UM150 USB Modem
Motorola MOTOKRZR K1m
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Jest™
Samsung Rogue™
Motorola V325i
Motorola XOOM™
LG VX6100
Motorola Entice™
Verizon Wireless PC5750 PC Card
Nokia 2705 Shade™ Non-Camera
LG Chocolate®
Samsung Galaxy Camera®
LG VX3200
Nokia 6015i Prepaid
Motorola W315
Motorola E815
Verizon Wireless USB727 Modem
Samsung Continuum™
Verizon Wireless Salute™
Motorola RAZR V3c
DROID XYBOARD 8.2 by MOTOROLA
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a930
Samsung SCH-u540
Gateway® LT2016u Netbook
BlackBerry® Curve™ 9310 smartphone
Sierra Wireless AirCard® 580
LG VX8100
Motorola Rival™
LG Chocolate® 3
Verizon Wireless Razzle™
LG Clout™
Sierra Wireless AirCard® 555D
Sharp KIN™ ONE
Lumia 2520 Prepaid
Samsung Gleam®
LG Versa™
LG VX8700
Samsung SCH-a870
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Verizon Wireless Adamant™
Motorola MOTO™ Z6c World Edition
Motorola MOTO Q™ 9c
Samsung SCH-u550
Samsung Omnia® II
Motorola DEVOUR™ with MOTOBLUR™
Motorola CITRUS™
Samsung SCH-a670
LG VX3300
HP® Pavilion dm1-3010nr Notebook
LG Fathom®
LG Glance™
Nokia 7205 Intrigue™
Samsung Glyde™
Samsung Gem™
DROID R2D2 by MOTOROLA
Motorola MOTO™ Z6cx World Edition without Camera
Compaq® Mini CQ10-688nr Netbook
LG VX4650
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Nokia 7705 Twist™
LG VX4500
Samsung Renown™
Sharp KIN™ TWOm
Motorola Krave™ ZN4
HTC Merge®
HTC® Ozone™ with TALKS™ for Verizon Wireless
Motorola V325
LG VX6000
Samsung Omnia®
Verizon Wireless V740 ExpressCard
Pantech PN-820
LG V
Samsung SCH-a950
Nokia 6205
BlackBerry® 7250
Motorola V276
Nokia 2605 Mirage
LG Chocolate®
Kyocera KX414
Kyocera 7135 Smartphone
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Samsung SCH-i760
Nokia 2705 Shade™
Verizon Wireless PN-300
Verizon AD3700 Global USB Modem
Samsung Sway™
Samsung i700 Pocket PC
Motorola V60s
LG VENUS™
Motorola V710
Verizon XU870 Global ExpressCard®
Verizon Wireless CDM 7075
Motorola Rapture™ VU30
Samsung SCH-a850
Kyocera SE47
Samsung N150 Netbook
Samsung SCH-a990
Sharp KIN™ TWO
HP® Mini 110-1046NR Netbook
Samsung FlipShot®
Verizon Wireless Blitz® Prepaid
Samsung SCH-u620
Samsung SCH-a310
Motorola MOTOSLVR L7C
LG VX9400
Motorola MOTORAZR maxx Ve
Kyocera KPC650
SCH-u410 Prepaid
HP® Mini 210-1076NR Netbook
Motorola V265
Samsung SCH-a795
Nokia 3589i
Nokia 2128i
Kyocera KWC 2325
Nokia 2285
Verizon Wireless USB1000 Global USB Modem
Motorola V65p
Kyocera K323
Nokia 6315i
Motorola V325xi
Samsung SCH-a610
Verizon Wireless V620
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Kyocera KWC 2325 Prepaid
Motorola V120e
Nokia 6236i
Verizon Wireless U630 PC Card
Kyocera KX1v
Motorola Q™
Samsung SCH-a790
Motorola V60p
Samsung SCH-a970
HTC Apache XV6700
Motorola T720
LG VX10
Samsung SCH-n330
Motorola MOTORIZR Z6tv
BlackBerry® 7750
Motorola C333
Verizon Wireless XV6600 without Camera
Verizon KPC680 ExpressCard®
Motorola T730
Samsung SCH-a530
Samsung SCH-a890
HTC Touch Pro™
Samsung SCH-i830
Samsung SCH-a630
Verizon MiFi® 4G LTE Global USB Modem U620L
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Verizon Converged VOIP Device
G'zOne Boulder™ Black and Silver
HTC Desire® 526 Prepaid
Samsung Saga™
Kyocera KX2
Motorola T300p
Kyocera K404
Nokia 6305i
LG VX2000
Motorola C343
Verizon Wireless V640
Kyocera KX444
Samsung SCH-i730
LG VX4700

Activation & Initial Setup

Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Activating Your 4G LTE Phone - New Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
Getting Started With Your New Verizon Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 4:01
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 2:59
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:38
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Verizon Cloud Content Transfer For Current Customers
[Video]
Verizon customers with a new device can easily copy contacts, photos, music and more from the old device with Verizon Cloud Content Transfer. See the steps in this video.
Length: 2:44
Verizon Cloud Content Transfer For New Customers
[Video]
As a new customer, you can easily copy contacts, photos, music and more from your old device with Verizon Cloud Content Transfer. Watch this video to learn how.
Length: 3:05
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.

Battery & Power

Galaxy™ Stratosphere™ II Power Saving
[Video]
Watch this video to learn ways to conserve battery power on your Samsung Galaxy™ Stratosphere® II.
Length: 1:05
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.

Bluetooth

Galaxy™ Stratosphere™ II Wi-Fi Bluetooth
[Video]
Watch this video to learn how to connect to Wi-Fi and Bluetooth® on your Samsung Galaxy™ Stratosphere® II.
Length: 1:39
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone

Calendar

Calling & Dialing

DTMF - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Galaxy™ Stratosphere™ II Calling and Messaging
[Video]
Watch this video to learn how to call and message from your Samsung Galaxy™ Stratosphere® II.
Length: 2:07
Redial - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
Samsung Galaxy™ Stratosphere™ II Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Samsung Galaxy Stratosphere II Smartphone.
Samsung Galaxy™ Stratosphere™ II Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to dial by voice on your Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Ignoring a Call and Sending a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message on your Droid Incredible 4G LTE Smartphone.
Samsung Galaxy™ Stratosphere™ II Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your Samsung Galaxy Stratosphere II to call a new number.
Samsung Galaxy™ Stratosphere™ II Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your Samsung Galaxy Stratosphere II Smartphone.

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Galaxy™ Stratosphere™ II Camera/Camcorder
[Video]
Watch this video to learn how to take pictures and shoot video with your Samsung Galaxy™ Stratosphere® II.
Length: 1:59
Samsung Galaxy Stratosphere II Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy Stratosphere II.
Samsung Galaxy Stratosphere II Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Droid Samsung Galaxy Stratosphere II.
Samsung Galaxy Stratosphere II Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video on your Samsung Galaxy Stratosphere II.
Transfer Pictures or Videos from the Device - Samsung Galaxy™ Stratosphere™ II
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Pictures or Videos to the Device - Samsung Galaxy™ Stratosphere™ II
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Using Media on Your Smartphone and Tablet
[Video]
Learn tips for using and storing media on your Verizon Wireless device.
Length: 3:05

Computer/PC Connectivity

Contacts

Browser Cookies On/Off - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Samsung Galaxy Stratosphere II, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Samsung Galaxy™ Stratosphere™ II Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your contact list on your Droid Incredible 4G LTE.
Samsung Galaxy™ Stratosphere™ II Simulator: Adding a Contact to a Group
[Interactive Simulation]
A step-by-step guide for adding a contact to a group on your Samsung Galaxy Stratosphere II Smartphone.
Samsung Galaxy™ Stratosphere™ II Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Droid Incredible 4G LTE.
Samsung Galaxy™ Stratosphere™ II Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Droid Incredible 4G LTE Smartphone.
Samsung Galaxy™ Stratosphere™ II Simulator: Creating a Group
[Interactive Simulation]
Learn how to create a group on your Samsung Galaxy Stratosphere II Smartphone.
Samsung Galaxy™ Stratosphere™ II Simulator: Sharing Contact Information
[Interactive Simulation]
A visual guide for sharing contact information on your Droid Incredible 4G LTE Smartphone.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.

Data

Data Roaming - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage

Date & Time

Device ID & Info

Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.

Device Settings

Samsung Galaxy™ Stratosphere™ II Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Samsung Galaxy Stratosphere II to silent.
Samsung Galaxy™ Stratosphere™ II Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Samsung Galaxy Stratosphere II to airplane mode.

Email/Gmail

Create Gmail Account
[Device-Specific Instructions]
Galaxy™ Stratosphere™ II Setting Up Email - Personal and Corporate
[Video]
Watch this video to learn how to set up personal and corporate email accounts on your Samsung Galaxy™ Stratosphere® II.
Length: 1:56
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Remove a Gmail Account - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Corporate Email Account (Exchange ActiveSync) - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy™ Stratosphere™ II Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment to an email with your Samsung Galaxy Stratosphere II Smartphone.
Samsung Galaxy™ Stratosphere™ II Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to email on your Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group with your Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Droid Incredible 4G LTE.
Samsung Galaxy™ Stratosphere™ II Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Samsung Galaxy Stratosphere II.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.

Gestures & Motions

Proximity Sensor On/Off - Samsung
[Device-Specific Instructions]

Google Backup & restore

GPS & Location Based Services

Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find My Mobile - Samsung
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.

Home Screen

Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]

Internet & Web Browser

Browser Cookies On/Off - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Samsung Galaxy Stratosphere II, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Clear Temporary Internet Files - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
If you are having trouble connecting to the Internet or a web page won't display on your Samsung Galaxy Stratosphere II, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with...
Galaxy™ Stratosphere™ II Web Browsing
[Video]
Watch this video to learn how to browse the web on your Samsung Galaxy™ Stratosphere® II.
Length: 2:23
JavaScript Settings - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your Samsung Galaxy Stratosphere II, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Samsung Galaxy Stratosphere II Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website in your Droid Incredible 4G LTE.
Samsung Galaxy Stratosphere II Simulator: Reading Later
[Interactive Simulation]
Learn how to save web pages for future browising in the Web browser of your Samsung Galaxy Stratosphere II.
Samsung Galaxy Stratosphere II Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your voice to search the Web on your Samsung Galaxy Stratosphere II.
Web Browser - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
Websites - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
Using Media on Your Smartphone and Tablet
[Video]
Learn tips for using and storing media on your Verizon Wireless device.
Length: 3:05

Mobile Hotspot

Galaxy™ Stratosphere™ II Wi-Fi Hotspot
[Video]
Watch this video to learn about hotspot and tethering features on your Samsung Galaxy™ Stratosphere® II.
Length: 1:53

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Transfer Music Files from the Device - Samsung Galaxy™ Stratosphere™ II
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Music Files to the Device - Samsung Galaxy™ Stratosphere™ II
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Using Media on Your Smartphone and Tablet
[Video]
Learn tips for using and storing media on your Verizon Wireless device.
Length: 3:05

Navigating & Multitasking

Galaxy™ Stratosphere™ II Basic Device Navigation
[Video]
Watch this video to learn your way around your Samsung Galaxy™ Stratosphere® II.
Length: 2:20
Galaxy™ Stratosphere™ II Task Manager
[Video]
Watch this video to learn how to manage open applications with the task manager on your Samsung Galaxy™ Stratosphere® II.
Length: 1:36
Redial - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
Samsung Galaxy™ Stratosphere™ II Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Samsung Galaxy Stratosphere II.

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Software Update: Samsung Galaxy™ Stratosphere™ II
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Galaxy™ Stratosphere™ II.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Insert the SIM Card - Samsung Galaxy® Stratosphere® II
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove the SIM Card - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....

Sounds, Volume & Audio

Alerts - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
Volume Controls - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you...

Text & Multimedia Messaging

Galaxy™ Stratosphere™ II Calling and Messaging
[Video]
Watch this video to learn how to call and message from your Samsung Galaxy™ Stratosphere® II.
Length: 2:07
How To Use Verizon Messages
[Video]
Watch this video to learn how to customize messages, use Integrated Messaging on your phone, tablet and computer and take picture messaging to the next level with Verizon Messages.
Length: 3:05
Samsung Galaxy™ Stratosphere™ II Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your Droid Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Sending a Message to a Group
[Interactive Simulation]
An interactive guide on how to send a message to a group from your Samsung Galaxy Stratosphere II.
Samsung Galaxy™ Stratosphere™ II Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using voice to text on your Samsung Galaxy Stratosphere II.
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Tips, Tricks & Shortcuts

Samsung Galaxy™ Stratosphere™ II Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach kids to dial 911 on your Samsung Galaxy Stratosphere II Smartphone.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.

Transfer Content to/from Device

How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Transfer Music Files from the Device - Samsung Galaxy™ Stratosphere™ II
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Music Files to the Device - Samsung Galaxy™ Stratosphere™ II
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Pictures or Videos from the Device - Samsung Galaxy™ Stratosphere™ II
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Pictures or Videos to the Device - Samsung Galaxy™ Stratosphere™ II
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Visual & Hearing Accessibility

Wallpapers/Theme

Samsung Galaxy Stratosphere II Simulator: Set Picture as Wallpaper
[Interactive Simulation]
Discover how to set a picture as wallpaper on your Samsung Galaxy Stratosphere II.

Wi-Fi & Network

Galaxy™ Stratosphere™ II Wi-Fi Bluetooth
[Video]
Watch this video to learn how to connect to Wi-Fi and Bluetooth® on your Samsung Galaxy™ Stratosphere® II.
Length: 1:39
Samsung Galaxy™ Stratosphere™ II Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Samsung Galaxy Stratosphere II to connect to a Wi-Fi network.
Samsung Galaxy™ Stratosphere™ II Simulator: Turning Off Wi-Fi Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notification on your Samsung Galaxy Stratosphere II Smartphone.
Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Wi-Fi On/Off - Samsung Galaxy Stratosphere II
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

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