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#ROAD A code you can dial from your phone to access Verizon Wireless Roadside Assistance for towing, jump start, etc. The call is airtime free and you must be enrolled in Roadside Assistance to use this service.
#TEC A code you can dial from your mobile phone to ensure your phone is working after completing an Electronic Serial Number (ESN) change or new activation. The call is free and doesn’t use any minutes from your allowance.
**Me (StarStar Me) An add-on mobile service that lets you use your name or nickname, when available, as your number. People can call you from their mobile phones by simply entering * * and then a unique word or phrase that you choose.
*611 On-Screen A feature of the My Verizon Mobile app that appears when you dial *611 on an Android™ device. When this feature is enabled and you call *611, a screen with account management options launches on your device. At a quick glance, you’ll see all of the options you’d normally hear on the phone when calling *611. You can view your usage, view and pay your bill, change your plan, change your features and more, right from your device.
3G (Third Generation) The third step of technology after analog cellular phones and digital phones. 3G generally includes high data speeds, always-on data access and greater voice capacity than previous generations.
3G Multimedia Phones Devices capable of light Internet browsing, checking email, storing music and/or other high-end services, along with standard capabilities such as calling, messaging, Bluetooth® headset support and picture-taking capabilities.
3G Smartphones Devices with an operating system for downloading and using apps, browsing the Internet, emailing and updating social media, along with standard services like messaging and picture-taking.
411 Search A directory assistance service available to all Verizon Wireless customers. You can call 411 on your mobile device to ask an operator for phone numbers, directions and other general information (e.g., movie times, the nearest coffee shop, etc.). You may choose to have the operator connect you to the number immediately, or you can have the information sent to you in a text message to view at your convenience.
4G LTE Router A router for your home or office that connects you to our 4G LTE network. It offers high-speed access to the Internet for multiple users, via firewall-protected wireless and Ethernet connections.
4G SIM Card The Verizon Wireless 4G SIM card houses your subscriber profile and information that is needed to authenticate your services on our network. These 4G SIM cards are compatible only with Verizon Wireless-certified 4G LTE devices and are equipped with PIN (Personal Identification Number) and PUK (Personal Unblocking Key) codes to protect against unauthorized use.
An account role in My Verizon that gives the user limited access to their own mobile number information and functions, like managing personal preferences and checking usage, but doesn't provide access to sensitive billing information. All mobile numbers on the account are eligible to register as an Account Member.
Account Security Code
A 4-digit PIN (Personal Identification Number) for prepaid accounts that you choose when you activate a device. You need this PIN when you call Prepaid Customer Service and when you use My Verizon or My Verizon Mobile.
Activate a Device A My Verizon transaction that allows you to connect a device with a wireless number and the Verizon Wireless network. A device must be activated before it can send and receive voice calls, text messages, and data.
Activate or Switch Device A My Verizon transaction that allows you to connect a new or different device on an existing line of service on your account. A device must be activated before it can send and receive voice calls, text messages and data.
A feature that displays the time and if you have recent notifications anytime you touch your phone while it’s in sleep mode. It a quick way to check for new text messages, emails and other notifications without having to unlock your phone.
ActiveSync® The synchronization program by Microsoft® for Windows Mobile® and other Windows CE-based devices. Use it to sync your calendar, contacts, tasks and email between your mobile device and your computer.
A feature available on select Samsung devices that gives you quick access to five useful S Pen features: Action Memo, Scrapbooker, Screen Write, S Finder and Pen Window. Use these features to draw or write on a screenshot, open an app or widget on top of another app, search the web and more.
A feature available on some Samsung devices that lets you preview content without having to open it or wait for screen transitions. For example, you can hover the S Pen over an email to preview its contents immediately instead of opening it.
AllShare® A content sharing service that allows you to search for and wirelessly stream content between DLNA-compliant devices. Use your Smartphone to access content (e.g., videos, photos, music) stored on your computer, or wirelessly share content with friends who have compatible devices.
A notification of an abducted child issued by the National Center for Missing & Exploited Children (NCMEC) and distributed through authorized channels including broadcasters and wireless service providers.
App (Application) Software that you can download to a mobile device for added functionality, such as games, email apps, bar code scanners and more. Some apps are already on your device, and more can be downloaded from your device's app store.
App World™ An online software store offering apps that you can purchase and download to any device with the BlackBerry® operating system. You can personalize your BlackBerry with games and apps for social networking, personal productivity and more.
Appluvr A social recommendation app that lets you see what apps your Facebook® friends use and also provides personalized app recommendations based on what apps are installed on your device and your interests.
Apps (Android™) Software that you can download to a mobile device for added functionality, such as games, email apps, bar code scanners and more. Some apps are already on your device, and more can be downloaded from Google Play™.
Apps (BlackBerry®) Software that you can download to a mobile device for added functionality, such as games, email apps, bar code scanners and more. Some apps are already on your device, and more can be downloaded from BlackBerry World.
Apps (Windows® Phone) Software that you can download to a mobile device for added functionality, such as games, email apps, bar code scanners and more. Some apps are already on your device, and more can be downloaded from the Windows® Phone Store.
A location services setting that uses other data, like cellular towers and Wi-Fi signals, in addition to satellite GPS to more accurately determine your location. See also Standalone GPS.
A file that’s been sent or received through email, text or other type of message. Pictures, documents and videos are all common types of attachments. Harmful files, like viruses and malware, can also be added as attachments to messages. Only open attachments sent from people you trust.
Basic Phone A phone that offers basic standard wireless services, such as calling, messaging and a limited Internet browsing experience. Basic phones use BREW as an OS (operating system). See also BREW.
A camera feature that takes five pictures consecutively, so you can get the best shot of everyone in your group photos. From your five photos, choose a face in each one to create one merged group picture.
A feature on select Samsung devices that’s perfect for capturing fast action events (e.g., sports, kids playing, etc.). Instead of taking a single picture, your camera will take eight pictures, one after another. Then you can save your favorites and discard the rest.
A menu on select Samsung devices that can be accessed by swiping near the edge of your screen, letting you open your favorite apps quickly. Apps opened from the Bezel Slide menu launch as a window, so you can use more than one app at the same time and resize the windows as needed. Put two apps side-by-side or overlay one app on another.
Bill Cycle The monthly start and end dates that determine which charges will appear on your current bill and which charges will appear on the following bill. It primarily refers to the day of the month that your billing period ends.
Bill My Phone A service that allows you to shop online for digital goods like games, apps and wallpapers, and enter your mobile number to pay. The charge will be applied to your wireless bill for that month.
Billing Password A password that replaces the last four digits of the Account Owner's Social Security Number as the primary means of authentication on your account. Also called Billing System Password.
A BlackBerry app that lets you access your email, text messages and social networking accounts all in one place. While in any app, you can instantly check your messages in BlackBerry Hub with just a swipe. Choose to respond, or let the screen snap back to continue what you were doing. Write an email, reply to a text message or post to your favorite social networking account all from a single screen.
BlackBerry® Desktop Software Software for your computer that syncs the organizer, music and media files on your Mac® or PC with your BlackBerry® device. BlackBerry Desktop Software coordinates your contacts, calendars and more.
BlackBerry® Messenger (BBM™) An instant messaging service for BlackBerry devices. Its features are built right into many apps, so you can share or chat with other BlackBerry users without leaving the app.
Blockbuster® Purchase, rent, download and view videos on your mobile device. After purchase or rental, you can play the content on your phone, tablet, computer or other supported device (e.g., TiVo® DVR, Blu-ray™ player, 2Wire™ media platform, etc.).
Blocked Contacts A feature of Usage Controls, these are phone numbers, email addresses, international numbers, and instant messaging screennames that are restricted from calling or messaging a line subscribed with Usage Controls. The subscribed line will also not be able to call or message those contacts at any time.
Blocked Numbers A feature of Usage Controls, these are phone numbers that are restricted from calling or messaging a line subject to Usage Controls at any time. The subject line will also not be able to call or message those numbers at any time.
The communication that connects two Bluetooth-enabled devices as a trusted pair. After one device recognizes another device in an established pair, each device automatically accepts communication from each other going forward.
Bluetooth® A short-range wireless technology you can use to connect a device to other nearby Bluetooth-capable devices and accessories, such as headsets, speakers, printers, etc. Use Bluetooth to make handsfree calls on a headset or in your car, listen to music on wireless speakers, use a wireless mouse or keyboard, or print a document in another room.
A feature on select smartphones that’s perfect for capturing fast action events (e.g., sports, kids playing, etc.). Instead of taking a single picture, your camera will take several pictures, one after another.
Business and Marketing Reports Reports that contain business statistics about groups or categories of our customers. See our FAQs and Privacy Settings pages for more information about these reports and your privacy options.
Byte A sequence of adjacent bits (usually eight) considered as a unit. A bit is a binary unit - a "1" or a "0." In a simple file format, such as plain text, one byte traditionally represents a single character, such as a letter or number.
Caller Name ID
A feature that displays the caller’s name on your phone's screen when you receive an incoming call. If the caller’s name is listed in your phone's address book, then that name will be displayed.
Card Identification Number (CID) A three- or four-digit number on the back of the credit card at the end of the account number (for Visa® and MasterCard®) or on the front of the credit card above the account number (for American Express®).
CDMA (Code Division Multiple Access) The primary digital wireless technology that Verizon Wireless mobile devices use to place calls within the USA and certain other global destinations. It's also used for transmitting data where 4G LTE isn't available. If you have a CDMA phone that isn’t global-capable, you may not be able to use your phone while traveling abroad to certain areas. For example, Europe uses GSM technology and doesn’t accommodate CDMA phones. See also GSM and Global Phone.
Certified Like-New Replacement Program
A program provided by Verizon Wireless that offers a replacement device in the event that your device experiences an eligible in-warranty failure. Certified Like-New Replacement devices have passed a rigorous testing and refurbishment process. A Customer Service Representative can help you identify if you're eligible for this program.
Connectivity Connect to other devices and networks through Wi-Fi, Bluetooth® and Near Field Communication (NFC). Share your files, explore the web and use accessories to maximize your mobile experience.
Content Filters A service enabling an Account Owner to restrict other account users from accessing content containing strong language, violence and sexual dialogue, based on age-appropriate content ratings.
Corporate Email A feature that lets you connect to your company’s email server on your mobile device. It syncs your email, contacts, calendar and tasks, helping you stay in touch with your office while you're away from your desk.
CPNI Settings Permission settings enabling an Account Owner to control whether Verizon Wireless shares certain consumer and billing information with its affiliate, agent and parent companies for marketing purposes.
The rights and obligations you agree to when you do business with Verizon Wireless. The Customer Agreement contains important information about your service, including our ability to make changes to your service or the agreement’s terms, our liability if things don’t work as planned, and how any disputes between us must be resolved in arbitration or small claims court.
Customer Service Representative
A trained Verizon Wireless expert who can help you with any questions or concerns regarding your wireless service or mobile device. Our Customer Service Representatives are available over the phone, online and in Verizon Wireless stores. They have in-depth knowledge of all the products and services we offer.
A feature on select devices that puts everything you care about on one screen, including the latest news, your social networking updates and updates from chosen apps like your calendar, email and more. When you swipe to Dashboard Home, the latest information is already waiting for you.
Information sent or received from your mobile device other than calls and text messages. You may use data on your device when you access the Internet, check your email, play games, use apps (e.g., Facebook®, Twitter®, etc.) and more. Background tasks, such as syncing or location services, may also use data. Data usage is billed based on the amount of data sent and received (megabytes or gigabytes), and it can be charged per-use or as part of a data package. See also Data Usage.
Deactivation The permanent termination of wireless service. This is different from suspension of service, which is temporary. You may reactivate service within a certain period of time after a deactivation.
A device that lets you monitor and locate your car, as well as troubleshoot its problems. The Delphi Connect with 4G LTE Mobile Hotspot also provides in-vehicle Wi-Fi connectivity for up to 5 devices.
Device ID An identification number for your mobile device. MEID, ESN or IMEI can all be Device IDs, and your device may have more than one of them. A Device ID can be used to activate your device or deactivate it in the event that it's lost or stolen. Refer to your device's User Guide for information on how to locate your Device ID.
Device Installment Program A payment plan that lets you purchase a new tablet or the Samsung Galaxy Camera™ and pay for it in 12 equal monthly installments. With this option, you can start using your tablet or camera right away with a lower upfront cost.
Dijit™ An app that turns your device into a personal media assistant with content discovery, sharing and universal remote control capability. Use Dijit to access program and movie guides from all cable and satellite providers in North America.
DLNA (Digital Living Network Alliance) A technology standard that enables easy sharing of music, photos and videos between devices over an existing network, such as from your phone to your computer via Wi-Fi.
An Android™ app that you can use to send your content to the cloud. Also, anyone nearby with a device running Android 2.2 or greater can download the media or file. If you want to limit who sees your content, you can add a code. Use this app to share the latest memories with your friends and family without physically connecting or touching your devices.
DSL (Digital Subscriber Line) A type of high-speed Internet access that uses a telephone line to send and receive data. Unlike a dial-up connection, which also uses a telephone line, DSL is faster and doesn't require you to initiate a new connection each time you access the Internet.
Early Termination Fee A fee charged when service is canceled outside Verizon Wireless’ approved exception, or if Verizon Wireless terminates service for good cause prior to the minimum term end date for a line of service.
An option in the Verizon Edge program that lets you turn in your existing Edge phone and upgrade to a new one without an upgrade fee. To Edge Up, you must have had your Edge phone for at least six months, have paid at least 50% of the Edge phone's purchase price, and return the Edge phone in good working condition with no significant damage, as determined by Verizon Wireless.
ESN (Electronic Serial Number) An identification number embedded by the manufacturer on a wireless communications device. It is automatically transmitted to the wireless network each time the device is used, which associates that phone with the subscriber's account and phone number. Mobile Equipment Identifier (MEID) began replacing ESN in 2006.
A warranty that covers electronic malfunctions and manufacturer defects. If you have an eligible defective device, you’ll receive refurbished or reconditioned to "like new" equipment. You have 30 days from the date of activation of a new device to add this feature.
Favorites Tray A group of icons that appears at the bottom of the Home screen on an Android™ device. Even if you have multiple Home screens, the Favorites Tray will display in the same location on each one. On most devices, the Favorites Tray can be customized to display your most used apps.
Options that you can add to lines on your account. Available features include cloud storage, international calling, Mobile Hotspot, equipment insurance, Caller ID Blocking and more. You can add or change features quickly online in My Verizon.
A mobile device feature that lets you record videos in the same resolution and aspect ratio (16:9) as an HDTV. The actual resolution will vary by device (e.g., 720x1280 or 1920x1080). Devices that have this feature also typically have a true HD screen that offers true natural colors and automatic color adjustments.
G'zGear An outdoor tool for mobile devices. G'zGear operates in eight modes to enhance an active, adventure-driven lifestyle. It includes eight essential apps, such as a compass, adventure training, a pedometer and thermometer.
Global Phone A phone that you can use in your home area and while roaming internationally. It operates both within the Verizon Wireless code division multiple access (CDMA) network and the overseas Global System for Mobile Communications (GSM) networks. See also CDMA and GSM.
A program that provides a global device for you to use temporarily when traveling for 21 days or less to an International destination where CDMA coverage is not available or not adequate. With the Global Travel program, you'll use your same mobile number and pay no daily rental or subscription fees.
Google Calendar™ An app designed to keep track of life's important events in one place. It offers two-way synchronizing to your mobile device's built-in calendar. Plus, you can connect to a mobile version of the web app that's made for the small screen.
Google Now™ A feature on a mobile device that provides the information you need right when you want it. Set it up to automatically give you local weather in the morning, traffic information before you leave home, calendar appointments that are coming up and more.
A digital multimedia-content service from Google™. It includes an online store that you can use to browse and download apps and games directly to your Android™ device. Explore and select from a variety of free or paid apps to improve productivity, provide entertainment and customize your device. You can also purchase music, movies and books from Google Play and access your content from anywhere using the cloud media player.
Google™ Carrier Billing A service that lets you purchase up to $25 in digital goods (e.g., virtual online gaming, music, e-books, etc.) from select merchants and have those purchases applied to your Verizon Wireless bill.
GPS (Global Positioning System) A global satellite-based system for determining precise locations on Earth. Turning on GPS lets you use location-based apps, such as Google Maps™ and VZ Navigator®, to reference maps, get directions, hear turn-by-turn navigation and more.
GSM (Global System for Mobile Communications) A digital wireless technology included in Verizon Wireless Global Ready mobile devices to use for placing calls and transmitting data while traveling abroad in certain areas. The Verizon Wireless network primarily uses CDMA technology for voice services, but GSM is used widely in Europe and other parts of the world. While traveling in countries that use GSM technology, you’ll need a Global Ready device to communicate on their network. Devices that only use CDMA technology aren’t compatible with GSM networks. See also CDMA and Global Phone.
Hard Reset (Factory Reset)
The process of returning a device to its original factory settings using the method outlined in your device's User Manual. A hard reset will remove all of the apps you've downloaded since you got the device and delete your app preferences, system settings and other data stored on the device. Your current OS version will remain the same after a hard reset, and no files will be deleted from any external storage (i.e., SD card) on your device.
Only perform a hard reset if your device isn't working (e.g., the screen is frozen, keypad/touchscreen won't respond, audio won't work, etc.) and you’ve tried all other solutions, including a soft reset. Before a hard reset, be sure to back up any data you don’t want to lose, such as video, pictures and music. See also Soft Reset.
HD Voice (High-Definition Voice)
A voice audio technology that gives phone calls a greater level of clarity and quality than traditional wireless audio. HD Voice uses a wider frequency range (50 Hz to 7 kHz) to deliver a more natural-sounding voice quality.
HopeLine® A Verizon Wireless service that collects used mobile phones to be recycled or refurbished and sold. The proceeds and refurbished phones benefit victims of domestic violence, as well as nonprofit and law enforcement agencies with domestic violence clients.
ICE (In Case of Emergency)
Keys located on some devices that are programmed to dial emergency services, like the police and fire departments. It is also common for people to add the acryonym "ICE" to the beginning of a contact's name in their contact list to identify that person as someone to call in case of an emergency.
iCloud® A cloud service provided by Apple® that you can use to store photos, music, calendar events, contacts, documents and more. You can access your iCloud content from any iOS 5 and 6 device, Mac® computer or Windows® computer.
IMAP (Internet Message Access Protocol) An Internet protocol used to download messages from an email server to an email client through software on a PC or mobile device. It saves a copy of all emails on the server, even after they are downloaded to a device. This makes accessing your email slower than with POP, but allows you to access the same emails from multiple devices.
Internet Spam Blocking A feature of the Verizon Family Safeguards & Controls service that lets you block up to 15 email addresses (firstname.lastname@example.org), domains (www.domain.com), and/or text names (email@example.com) from messaging one or multiple mobile numbers on your account. You may also choose to block all text messages sent to you from the web and/or email.
IPSec ESP A type of network security used to ensure a safe connection and to protect your data. IPsec ESP VPN ports are used by the Verizon Wireless Network Extender to make its connection to the Internet.
Iris™ Smart Home System
A cloud-based home management system that you can use to control various aspects of your home from your smartphone, computer or tablet. Depending on the kit and service you select, you can use Iris to remotely manage many important electronic features of your home, like your thermostat, lighting and alarm system.
Isis™ Mobile Wallet A mobile payment system that lets you store your payment cards, loyalty cards and offers right on your Smartphone. With one tap, you can make a payment, present your loyalty card or redeem an offer at participating merchants and Isis Ready Pay & Save™ merchants.
JPEG (.jpg) Joint Photographic Experts Group (JPEG) is a standardized image compression mechanism designed for compressing either full-color or grayscale photographic images, often for use on the web. JPG is "lossy," meaning that the decompressed image is not of the same quality as the original image.
Key Fob A device (often on a keychain) or an app that lets you access a secure environment using built-in authentication. For example, key fobs are used to open and start keyless-entry vehicles instead of a standard key and keyhole. Also, Vehicle Diagnostics by Delphi uses a key fob to unlock your car with your mobile device, if your keys get locked inside.
A free app that allows you to earn mobile data on your Verizon Wireless Prepaid Smartphone Plan. You can earn extra data with Kickbit by completing tasks such as watching videos, taking surveys, testing free trials and shopping for goods and services. You can then transfer your earned data to your Prepaid Smartphone Plan.
Kid's Corner An app within Windows® 8 that launches a fully separate Start screen that parents can customize. You can include or exclude individual apps, games, music and videos to ensure kids only have access to the content you deem appropriate.
LAN (Local Area Network) A computer network that spans a relatively small area. Most LANs are confined to a single building or group of buildings. However, one LAN can be connected to other LANs over any distance via telephone lines and radio waves. A system of LANs connected in this way is called a wide area network (WAN).
LED (Light Emitting Diode) A small light found on many camera phones and used to illuminate objects in dim lighting for a better-captured image. LED light isn’t as intense as Xenon flash, but it consumes less power.
Lenses (for Nokia) Select from a variety of free and paid camera effects, such as panoramic view, sepia tone and fish-eye view, to apply to your photos with Nokia’s digital lenses. Lenses that change the camera view (e.g., panorama, fish-eye, etc.) must be applied before taking a photo.
LG Tag+ An app available for certain LG devices that communicates with other Tag+ NFC (Near Field Communication) stickers and customizes your phone settings to suit your location. For example, LG Tag+ can activate your Bluetooth® and GPS navigation when you get in your car.
Live Chat A service available on certain VerizonWireless.com pages where you talk directly with one of our Sales or Customer Service Representatives via instant message. Live Chat is only accessible when a representative is available.
Lock Screen The screen that appears when your device is locked. The Lock screen helps prevent you from accidentally using your device while it's in your pocket or bag. Depending on your device and settings, methods for unlocking a device can include password, gesture, facial recognition and more.
Machine to Machine (M2M) A technology that enables businesses to electronically connect enterprise applications with remote machines. Machines pass data back and forth, interpret the data and take appropriate actions automatically. The system can alert a customer when a situation requiring human intervention arises.
Megapixel (MP) A term describing the size or resolution of an image on a digital camera or camera phone. One megapixel equals 1 million pixels. For example, a 5-megapixel camera can produce images with 5 million pixels.
MEID (Mobile Equipment Identifier) An ID number that is globally unique for every code division multiple access (CDMA) mobile device. The MEID identifies the device to the network and can be used to flag stolen or lost devices. MEID began replacing Electronic Serial Number in 2006.
Microsoft® Location Services A service that lets you connect to the Bing™ maps web-based mapping service, which features walking and transit directions. It also includes real-time navigation instructions and traffic information.
Mirror Mode A feature that allows you to connect your Smartphone to your high-definition TV, monitor or projector, so you can view and interact with your Smartphone on the big screen. Show off your photos, videos and downloaded movies, or just enjoy the screen for gaming, surfing the web and more.
Mobile Email A standalone email client that gives you access to email on your basic phone. You can access your inbox, read, reply to, forward and delete emails, just like you do on your computer. Mobile Email will also notify you when you receive a new email. It supports major Internet service provider (ISP), Post Office Protocol (POP) and Internet Message Access Protocol (IMAP) email accounts for one low monthly cost. Mobile Email is available for download through the Media Store.
Mobile Hotspot A device or app that lets you share your Verizon Wireless Mobile Broadband data connection with multiple devices via Wi-Fi. You can connect a variety of different devices to your hotspot, including notebooks, netbooks, MP3 players, cameras, Smartphones and portable gaming systems. The number of devices that can connect at one time may vary based on device and connection speed.
Mobile Instant Messaging A service you can use on a basic phone or desktop to exchange instant messages device-to-device, device-to-computer or computer-to-device. This service is offered through a Verizon Wireless partnership Yahoo!® and MSN®.
MORE Everything Plan
A plan that includes unlimited minutes and messages with up to 10 lines on your account. The only decision you have to make is how much data you’ll want to share with all the devices on your account. This plan is an improved version of the Share Everything Plan, offering additional benefits, including unlimited international messaging, 25 GB of Verizon Cloud storage, and more data for the same price. There are also additional discounts for the Verizon Edge program if you’re signed up for MORE Everything.
MotoCast™ An app that lets you stream data straight from your home or work computer to your Smartphone. It’s like carrying your computer’s entire hard drive with you wherever you go. When combined with our quick 4G LTE™ network, the result is secure, nearly instant remote access to your files. Data charges may apply in accordance with your data plan.
An app (formerly known as Smart Actions) that automates features on your device based on your location, the time of day or other factors you set. With Assist, your device can automatically read text messages aloud while you're driving, silence incoming calls during scheduled meetings, mute your phone while you're sleeping and more. This app is only available on certain Motorola devices.
A service that allows you to send and receive group messages and messages that contain a combination of text, sounds, image, video through your mobile device (also known as picture and video messaging). See also MMS.
Multitasking A feature of a device OS that lets you have multiple apps, widgets and services running at the same time. You can have notes, videos and browser windows hover over other apps on your device.
My Documents and Receipts My Documents and Receipts is a page within My Verizon where your important account documents, receipts and mail-in rebate forms are stored. These documents can be viewed and / or downloaded as PDF files from within My Verizon.
NationalAccess The name for the Verizon Wireless national wireless Internet service. This 3G service, also referred to as 1XRTT, enables you to access the Internet, email and apps at speeds up to 144 kilobits per second.
Network Extender A Verizon Wireless device that extends your wireless connection to places indoors where outdoor wireless coverage doesn't reach. The Network Extender plugs into your existing high-speed Internet connection to communicate with the Verizon Wireless network.
Network Programs & Permissions Page in My Verizon that allows you to manage your permission settings for each Network Program you have opted in to. Permission settings are specific to a program so you can set a different permission setting for each program.
NFC (Near Field Communication) A wireless technology that transfers information between two compatible devices. Tap the devices together to share web addresses, contact info, apps, GPS locations and more.
NFC SE SIM Card A Secure Element (SE) SIM card with additional layers of security to store and protect sensitive data (e.g., credit/debit card numbers, addresses, etc.). This type of SIM card is required to use certain Near Field Communications (NFC) apps like Isis Mobile Wallet™.
No Answer / Busy Transfer Also known as Conditional Call Forwarding, a feature that forwards your calls to another phone whenever your mobile phone is busy or remains unanswered after three to six rings.
Pending Order A change to your account that’s in progress or future dated. You can initiate a pending order when you add or upgrade a device, change your features or plan, change a Device ID, suspend or reconnect a device and more. If you have a pending order on your account, you may not be able to make other changes on your account until the pending order is complete.
Phishing A fraudulent method used to obtain someone’s sensitive personal information (e.g., usernames, passwords, Social Security Number, credit card info, etc.). Phishing uses electronic communications, like email or social media websites, to lure users to a fake website where they're asked to provide personal information. These fake messages and websites are generally designed to resemble legit ones. Often, personal information can be obtained without the user even knowing they’ve been phished.
Photo Editor An app on some Samsung Galaxy Tab™ devices that provides basic editing functions for photos that you take on your device. Along with basic image tuning, like brightness, contrast and color, it also provides a wide variety of effects that can be used for editing photos.
PIN (Personal Identification Number) A numeric code used to protect your device and account from unauthorized users. Also, an optional four- to eight-digit security code used to lock a SIM card in order to prevent unauthorized usage or access.
Pixel The smallest element of an image. Display and image resolution is calculated in pixels (e.g., A Smartphone screen with a 1080p resolution can fit 1,080 pixels on the screen. A higher number of pixels means better image quality.)
POP (Post Office Protocol) An Internet protocol used to download messages from an email server to an email client through software on a computer or mobile device. Once emails are delivered to a device, they’re removed from the server. This allows you to access emails faster than with IMAP, but prevents your ability to access the same emails from multiple devices.
Premium Messaging (PSMS) The option to purchase or subscribe to paid messaging programs offered by third-party content providers. These programs offer one-time purchases and/or monthly subscriptions, which you pay for in addition to the standard charges that are included in your messaging plan. You typically participate by sending a text message to a special four, five or six-digit number, known as a Short Code. Examples of these programs include interactive voting during TV shows, trivia or horoscope subscriptions, weather alerts, wallpaper or ringtones that you can download and more.
Privacy Settings You have choices about how we use customer information for certain purposes. See our Privacy Settings page for more information about your privacy options.
Proof of Purchase
A portion of product packaging, defined by the manufacturer, that's used to verify that you bought the product. You'll be required to provide proof of purchase in order to receive a rebate. Most commonly, the proof of purchase is defined as the UPC symbol on the package. See also UPC.
A computer that numerous people can access, like those in a library, school or collaborative work environment. Accessing your personal accounts, like My Verizon, on a public computer is not recommended because it's less secure than using a personal computer, like one in your home. If you must use a public computer, take precautions to keep your User ID and Password for My Verizon private. Never save this information on the computer, and clear the computer’s browser history and cookies if possible when you’re done. Also, always sign out of your account before you leave.
Push to Talk (PTT) A two-way communication service that enables your device to work like a walkie-talkie. When you’re pressing the PTT button on your device, listeners can hear only you speaking. Listeners respond by pressing the PTT button on their devices. It also includes group calling, allowing you to speak to an entire group at once.
Qi A global standard developed by the Wireless Power consortium for charging electronic products including mobile devices. All devices and wireless charging accessories with the Qi (pronounced "chee") logo will be compatible with each other.
Relevant Mobile Advertising Advertising where we help determine whether a customer fits within an audience category that an advertiser is trying to reach. See our FAQs and Privacy Settings pages for more information about Relevant Mobile Advertising and your privacy options.
Ringback Tones A service allowing you to modify the normal ringing sound that a person calling you hears before you answer the call. For example, instead of hearing a standard ringing tone, the caller would hear a song that you’ve selected.
Roadside Assistance A Verizon Wireless service that provides emergency roadside services anywhere in the US, Canada and Puerto Rico for a low monthly subscription fee. In an emergency, dial #ROAD from your mobile phone to reach a VZ Roadside Assistance representative and request help. You can add Roadside Assistance to your mobile phone online through My Verizon, on your device using My Verizon Mobile or by calling Customer Service at (800) 922-0204.
Rooms Rooms is a feature that you can use to create a private virtual space on your Windows® Phone. You can invite friends and family to view and share photos, videos, calendar events and more in a room.
S Suggest™ An app and widget (available for some Samsung devices) that lets you discover apps that are guaranteed to be compatible with your device. Browse directly from a live widget on the home screen without having to sort through an application store.
A feature that lets you view, play and send content from one Samsung device to another or access saved content on storage services. With a simple touch, you can send videos from your Samsung mobile device to your Samsung TV for enhanced viewing, or listen to music from your home computer through your mobile device.
ScanLife® Barcode Reader A mobile app that enables your camera phone to function as a barcode scanner. You can use it to scan registered barcodes and view information on the associated entity, such as a product, service or company.
Secret Question A means of verification required when resetting your password online or retrieving your User ID. A user is required to choose a secret question and answer when signing up for My Verizon.
Security Image An online security feature that's set up between your computer and Verizon Wireless. You select a unique Security Image, and that image will appear every time you enter your User ID on the Sign In page for My Verizon while using your computer. When you see your Security Image, you’ll know that you’re accessing the official Verizon Wireless website, not a fraudulent phishing website.
Service Blocks A feature of Usage Controls that allows the Account Owner to restrict users on the account from purchasing data services including Ringback tones, application downloads and other services.
Share Everything Plan
The original plan that included unlimited minutes and messages, plus a single data package shared between all the devices on an account. This plan is no longer available. See MORE Everything Plan.
SIM (Subscriber Identity Module) The term commonly used to identify the UICC, an integrated circuit in the form of a smart card which can be moved from device to device, required for Verizon Wireless 4G devices. It’s also a module used in GSM that may be added to the UICC. It provides a means to authenticate the user, but it may also store other subscriber related information or apps (e.g., text messages, contacts, etc.).
SIM Optional Feature
A feature that can be retained on your account if you switch to another device that isn't compatible with the feature. This option is only available when switching between 4G LTE devices. You'll continue to be billed any applicable charges for the feature for as long as it's on your account. This option is helpful if you want to switch back to your original 4G LTE device, or another compatible device, and access your original features without interruption to your service.
For example, you can have a 4G LTE smartphone with VZ Navigator® assigned as a feature on your account. If you switch that device to a 4G LTE USB modem, you can keep VZ Navigator on your account, even though the feature isn't compatible with the new device. You can then switch back to the original smartphone at any time and access VZ Navigator without making any additional changes to your account.
Simulator An online interactive tool that shows step-by-step instructions on how to set up and use your Smartphone or tablet. Each step contains written instructions and an image of the device screen, so you can easily follow along. Learn basics like customizing your Home screen and using Wi-Fi, or get more advanced help with syncing email and using unique apps on the device. It's a great tool to use when you're learning a new device or if you're just wanting to try one out before purchasing. View the full list of available device simulators at VerizonWireless.com/simulators.
An app for making and receiving voice calls over the Internet. Calls made between two Skype accounts are free of charge. You can also make discounted international calls to mobile and landline phones, while in the US, all with video.
Slacker An app that gives you access to Slacker Radio® Internet radio service with over 2.4 million songs and 100 programmed stations. You can also create your own customized station and request, ban, pause and skip songs.
Smart Actions An app (available on certain Motorola devices) that helps automate everyday tasks to save you time. Create Smart Actions to launch your music player when you plug in your headphones or to adjust phone settings at home to extend battery life.
Smartphone A phone with an operating system for downloading and using apps, browsing the Internet, emailing, managing attachments, updating social media, and standard services like messaging and picture-taking.
SMTP (Simple Mail Transfer Protocol) An Internet protocol for sending email messages. It handles messages sent from a client (e.g., software on a PC or mobile device) to an email server. It also handles messages sent between email servers. SMTP complements Post Office Protocol v.3 (POP3) or Internet Message Access Protocol (IMAP) for downloading and receiving email messages.
Social Beat A free service from Verizon Wireless that keeps you connected to Facebook®, Twitter®, MySpace®, Gmail™ and Google Talk™. It also feeds from more than 50 news, political and entertainment websites. Now it's easier than ever to post pictures, update your status, and keep in touch with family and friends.
The process of turning a device off and turning it back on again using the Power button or a similar method outlined in your device’s User Manual. A soft reset is like restarting your computer and is often used as the first step in any troubleshooting. In most cases, it won’t affect the data on your device, unless the battery is very low.
A soft reset can be helpful if your device locks up or freezes, your keypad doesn’t respond, you can’t place or receive calls, or your device experiences any other general issue. See also Hard Reset.
Software Update An update to your device's operating system that typically includes new features and fixes problems that may have been reported. The update is wirelessly downloaded to your device at no additional cost to you.
Speakerphone A feature that activates the loudspeaker on your phone, broadcasting the voice of the incoming caller. Anybody within a short distance of the phone can hear and participate in the conversation.
Speed Dial A feature allowing you to assign commonly dialed phone numbers to specific buttons on your phone. You can then call the number by pushing just one button rather than entering the full 10 digits.
Software that collects information about you and your behavior while using the device it’s been installed on. Your information can then be shared with additional parties. Spyware can be used for marketing purposes to provide you with relevant advertising. It can also be used for malicious or fraudulent purposes, without your consent, to steal your information. To ensure your information remains protected, there are many anti-spyware apps available for smartphones, tablets, computers and other devices.
Standby Time The maximum length of time that a device is fully charged, turned on and available to send and receive calls or data transmissions. Transmitting calls and data reduces this time because transmission requires more power.
Static IP A permanent IP address on the Internet, which enables a business to make company information available for telecommuters, host websites and email servers, conduct webcasts and telemetry devices.
A simplified version of your bill that helps reduce paper use. Your streamlined bill will appear in the same format as it does in a detailed bill, except the call details for each mobile number won’t be printed.
SureType® A predictive text entry system that uses software to predict the word you may be typing based on the first few letters you enter. It displays a list of possible words on the screen and allows you to select the correct one.
Sync (Synchronize) The process of sharing the same information across multiple devices and websites. Contacts, calendars and email are often synced through cloud services, so you can enter information on one device and access it through another.
Talk Time The length of time you can transmit calls on your mobile device before needing to recharge the battery. The battery capacity of a device is usually expressed in terms of minutes of talk time or hours of standby time.
TCP / IP (Transmission Control Protocol / Internet Protocol) A set of protocols developed to link computers and data communications equipment across many kinds of networks. This allows two computers to talk the same language when they share information.
Tethering The process of connecting your mobile device to a laptop or similar device using a data cable, allowing the laptop to access the Internet via the mobile device’s wireless network connection.
TFT (Thin Film Transistor) A type of flat-panel liquid crystal display (LCD) technology that has a tiny circuit located next to each pixel. This offers faster response time and greater contrast than other LCD technology.
Tiles An item on the Start screen of your Windows® Phone that gives you quick access to your most used apps and important information. You can customize the Start screen by pinning (adding), unpinning (removing), resizing and moving tiles to fit your needs. Tiles can be a plain image that you tap on to open an app, or they can be an interactive item that provides updated information, like weather reports, calendar events and social media feeds.
A phone number where all calls are paid for by the company or person being called. These can begin with 800, 888, 877, 866 or 855. Toll-free numbers are primarily a benefit to landline callers who'd otherwise have to pay long distance charges for calling a company or person outside of their local area. When you call a toll-free number from a mobile phone, you still use airtime minutes, but you’ll only be charged if you go over your monthly usage allowance.
Total Mobile Protection
Coverage for your mobile device that combines the benefits of the Total Equipment Coverage program with technical support for your Verizon Wireless device and the things that connect with it. If your device is lost, stolen or damaged, or if you experience a mechanical or electrical defect after the manufacturer’s warranty expires, you're protected. Total Mobile Protection costs $10/month per device, and it includes subscriptions to Verizon Tech Coach and the Verizon Support & Protection Premium app.
A feature that lets you get directions, set an alarm and more all without touching your mobile device. Instead you can use various hand motions, like hovering and waving, to activate your device's functions.
Touchscreen A screen designed to work with input from your finger or a stylus. Rather than using a mouse or buttons to navigate, you can tap on the screen to activate virtual buttons or features that are displayed.
The Trade-In program provides you the option to recycle and trade in your old device. You'll receive a Verizon Wireless gift card for the appraised value of the old device, or you can choose to donate your old device to HopeLine®.
Trojan (Trojan Horse)
A software virus that gains access to a device by appearing as a safe file. A trojan is often attached to a picture or video file that may seem safe to download. Once it’s been downloaded it can harm your device or give someone unpermitted access. The term comes from Greek mythology about the Trojan War, where the Greeks presented the citizens of Troy with a large wooden horse in which they had secretly hidden their warriors.
An online Support tool available at VerizonWireless.com/troubleshooting that provides a list of troubleshooting solutions for issues on your specific device. The Troubleshooting Assistant may not be available for all devices.
Trusted Contacts A feature of Usage Controls that allows calling and messaging to/from specific phone numbers, email addresses, international numbers, and instant messaging screennames regardless of any other usage restriction.
TTY / TDD (Teletypewriter/Telecommunications Device for the Deaf) A device that enables people who are deaf, hard of hearing or speech-impaired to communicate over the phone through typed text messages.
Upgrade Fee A fee you're charged any time you purchase a new device at a discount, with a contract extension, to replace an old device. This fee is in addition to the cost of the new device and applicable taxes. The upgrade fee does not apply when a new device is purchased at the full retail price.
USB (Universal Serial Bus) An industry-standard plug-in connection used to connect devices to desktop or laptop computers. It is useful for quickly transferring files to and from mobile devices or synchronizing data with a computer application. USB can also be used to charge mobile devices that support USB-charging capabilities.
An easy-to-remember alternative to your standard 10-digit mobile number. A vanity number can be a word or phrase, such as your name or the name of a business. For example, **Silly, **Sarah and **Verizon are all possible vanity numbers.
You can reserve a vanity number through services like StarStar Me, typically for a low monthly fee. Other people can then call that vanity number from a mobile phone and reach you.
Verizon Cloud A wireless service that offers secure online storage to back up and sync the content on all your devices (e.g., contacts, music, pictures, etc.). With Verizon Cloud, you can access and manage your content on-the-go. You can take a picture with your phone and print it from your home computer. And if you purchase a new tablet, you can access your entire music library by syncing the tablet to the cloud. Verizon Cloud also safely stores a copy of your important files in case any of your devices are damaged, lost or stolen.
A program that lets you pay for your phone with monthly installments over 24 months rather than paying for it all upfront. After six months, if you’ve paid for at least 50% of the phone and it's in good working order, you'll have the option to upgrade to a new one without any upgrade fees.
Verizon Family Safeguards & Controls Verizon Family Safeguards & Controls are a suite of products that provide control of your account and devices, such as Content Filters, Call and Message Blocking and Internet Spam Blocking, Service Blocks, Usage Alerts and more.
A service that you can use to monitor the activity of each device on your account, set usage limits for each device and help your children understand how to use their devices responsibly and safely. The insights this service provides are especially helpful for parents and anyone who has multiple family members on the same account. You can also use it to avoid unexpected overage charges.
Verizon FamilyBase™ Companion
An optional app that you install on your child’s Android™ phone that gives additional functionality to the Verizon FamilyBase service. The app provides you with additional insights and controls related to your child’s phone usage. You can lock your child’s device, see which apps they’ve installed, view their contacts and more.
Verizon Selects A program you can choose to participate in that uses information about you, including your location, web browsing and app usage data, to see whether you fit into an audience Verizon or another company is trying to reach. If you choose to participate in Verizon Selects, you may receive marketing messages, offers and other content that interest you more than what you receive today. We won’t share information that identifies you personally with any non-Verizon companies.
Verizon Support & Protection
An app that helps you manage your device, offering features such as battery monitoring, phone locator, remote locking, safe browsing and anti-virus protection. The app features vary by operating system (Android 2.1+ and iPhone® 6.0+). Refer to your device's app store for more information about what features of this app are available for your device. This app was formerly known as Verizon Mobile Security.
Verizon Tech Coach
A service that gives you over-the-phone, personalized technical support from experts in Verizon Wireless devices and consumer electronics. It also provides online tools, including chat support and a comprehensive interactive device guide, to help you learn how to optimize your device on your own.
Visual Voice Mail Visual Voice Mail (VVM) is an app that lets you see a list of your voice mail messages and manage them without having to dial into the traditional voice mail system. This feature lets you listen to, reply to, erase and archive your messages. You can also call back, text and add new contacts directly from the Visual Voice Mail screen.
A BlackBerry® app, for when you need to be hands-free, that lets you complete tasks on your device using your voice. Make a call, send email or text messages, search the Internet and more, simply by speaking commands. You can even update your calendar and post messages on Facebook® and Twitter®.
Voice Memo A feature or app that lets you record short voice messages for later playback. Many phones with this feature also let you record parts of phone conversations in progress. Some phones have a dedicated Voice Memo button to activate the feature.
VPN (Virtual Private Network) A network, or group of computers, that are connected over a public connection like the Internet. A VPN allows users to access a private network (home, company, etc.) remotely, from a different geographic location than the physical network. VPN can also be used for added personal security to encrypt a user’s data, location, etc. when using an entrusted public network.
VZ Navigator® An app featuring voice-guided directions, 3D maps, traffic-aware routing and spoken incident alerts. It also includes movie and event info, gas prices, local search and voice-activated address entry all in one package.
Wi-Fi A short-range wireless technology that provides a high-speed Internet connection to wireless data devices. Many locations offer Wi-Fi connections, including airports, hotels, restaurants and more. Using a Wi-Fi connection instead of your mobile network can help reduce your mobile data usage. Be aware that some public Wi-Fi connections may not be secure. You should only connect to those you trust and use some form of Internet security on your devices.
Wi-Fi Direct A standard that allows Wi-Fi devices to connect to each other without the need for a wireless access point, like a hotspot. For example, you can use Wi-Fi Direct to transfer a file between your compatible smartphone and tablet, without first connecting to your home Wi-Fi router or a public hotspot. Wi-Fi Direct can also be used to connect a wireless mouse, keyboard, headset or other accessory to your device.
Widget An interactive item you can add to the Home screen of your mobile device to give you quick access to information or tasks you perform frequently. For example, widgets can provide weather updates, upcoming calendar events, and the ability to quickly turn Wi-Fi on and off. Many come preinstalled on your device and can be customized to fit your needs. More widgets can be downloaded from the app store on your device.
Widget (Android™) An interactive item you can add to the Home screen of your mobile device to give you quick access to information or tasks you perform frequently. For example, widgets can provide weather updates, upcoming calendar events, and the ability to quickly turn Wi-Fi on and off. Many come preinstalled on your device and can be customized to fit your needs. More widgets can be downloaded from Google Play™ Store.
Widget (BlackBerry®) An interactive item you can add to the Home screen of your mobile device to give you quick access to information or tasks you perform frequently. For example, widgets can provide weather updates, upcoming calendar events, and the ability to quickly turn Wi-Fi on and off. Many come preinstalled on your device and can be customized to fit your needs. More widgets can be downloaded from BlackBerry World.
Widget (Windows® Phone) An interactive item you can add to the Home screen of your mobile device to give you quick access to information or tasks you perform frequently. For example, widgets can provide weather updates, upcoming calendar events, and the ability to quickly turn Wi-Fi on and off. Many come preinstalled on your device and can be customized to fit your needs. More widgets can be downloaded from the Windows Phone Store.
Windows Media® Player A software media player used for playing audio and video on computers running Microsoft® Windows® or Windows® Mobile. The basic file formats are WMV (Windows Media Video & Audio), WMA (Windows Media Audio) and ASF (Advanced Systems Format).
Windows Mobile Device Center Software created by Microsoft® that lets you synchronize your music, videos, contacts, calendar events and more between a Windows® Phone device and a computer running Windows XP or newer.
Wireless Charging A way to charge a device without having to plug it directly into a power outlet. Also called inductive charging, it uses a magnetic field to send the energy from a transmitter to a receiver (pad, plate, etc.) that you can lay the device on. The device charges while it’s lying on the receiver.
Wireless Emergency Alerts (WEA) Free wireless notifications that are delivered to your mobile device as a public safety system provided by Authorized Senders designed to inform you of imminent threats to safety or missing persons alerts in your area.
Wireless Home Phone An analog telephone adapter that lets you connect your home phone(s) to the Verizon Wireless CDMA network, replacing your landline connection. You can keep your current home phone number or choose a new one.
Wireless Phone Protection
A program that provides replacement mobile devices in the event of loss, theft or damage. Replacements are underwritten by Liberty Mutual Insurance Company or one of its insurance company affiliates. Asurion Insurance Services, Inc. (in NY, Asurion; in California, Agent License #0B35141) is the agent and provides the claims servicing under this program.
A camera feature on certain HTC devices that automatically takes 20 photos and a three-second mini-clip with sound, instead of just one picture. With Zoe, you can use special effects including Sequence Shot, Object Removal, Always Smile and multiple Face Retouch tools.