Select Your Device
Apple® iPhone® 6
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Droid Turbo in Ballistic Nylon
LG G3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
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HTC One® (M8)
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Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Brigadier™ by Kyocera
LG V10™
LG Extravert™ 2
Samsung Galaxy J3 (2016)
Verizon Wireless Home Phone
Casio G'zOne Commando®
Ellipsis™ Jetpack® MHS800L
DROID ULTRA by MOTOROLA
HTC Desire® 526
Pantech 4G LTE Global USB Modem UML290
Verizon 4G LTE Broadband Router with Voice
HTC One M9
LG G5
DuraXV
LG Optimus Zone™ 3 Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
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Casio G'zOne Ravine® 2
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LG G Pad 8.3 LTE
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Verizon 4G LTE USB Modem 551L
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Sony Xperia® Z3v
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LG K4™ LTE
HTC Desire® 626
Transpyre™ Prepaid
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Samsung 4G LTE Network Extender
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DROID TURBO 2 - Designed by You
LG K8 V
Samsung Convoy™ 2
Moto E™ Prepaid
Nokia Lumia 928
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Microsoft Lumia 735
Nexus 6
Moto G™ by Motorola
Verizon 4G LTE USB Modem UML295
Nokia Lumia Icon
Samsung Gusto® 2
hum by Verizon
LG Exalt™
Verizon 4G LTE Broadband Router
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Moto X™ (2nd Gen.)
Verizon Ellipsis® 10
BlackBerry® Bold™ 9930 smartphone
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GizmoGadget™ by LG
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HTC One®
Nokia Lumia 822
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Lucid™3 by LG
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
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LG Cosmos™ 2
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Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
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HTC One® (M8) for Windows®
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LG Octane™
LG Terra™
LG Optimus Zone™ 2 Prepaid
Blackberry Classic
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LG Optimus Exceed™ 2
Samsung Intensity™ III
Samsung Galaxy S® III mini
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Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
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LG Revere® 2
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Watch Urbane™ 2nd Edition LTE
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Galaxy Tab E (8.0)
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Verizon Wireless USB760 Modem
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Kyocera DuraXV+
DROID X2 by MOTOROLA
Lucid™ by LG
Ellipsis® Kids
Motorola RAZR V3m
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LG VX8300
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BlackBerry® Z30 smartphone
LG Extravert™
Galaxy Nexus by Samsung
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HTC One® max
Lucid™2 by LG
BlackBerry® Bold 9650 smartphone
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Hydro ELITE by KYOCERA
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Motorola MOTO™ W755
LG 4G LTE USB Modem VL600
HTC Desire® 612
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Delphi Connect with 4G LTE Mobile Hotspot
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LG enV®2
Samsung Alias™ 2
Casio G'zOne Boulder®
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LG VX5500
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iPad® mini 4
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LG Optimus Zone™
Apple® iPad® with Retina display
Moto X™ - Designed by You
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LG VX8360
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LG Cosmos™ Touch
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Verizon MiFi™2200 Intelligent Mobile Hotspot
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DROID 2 GLOBAL by MOTOROLA
DROID CHARGE by SAMSUNG
LG Migosm
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THUNDERBOLT™ by HTC
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Verizon Wireless UMW190 Global USB Modem
Sony Xperia® Z2
Dell™ Vostro™ V13 Laptop
Casio G'zOne Brigade®
Pantech Marauder™
Verizon Wireless AirCard® 595U USB Modem
LG VX5400
Samsung ATIV Odyssey™
Nokia Lumia 2520
Samsung Galaxy Tab® S
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Verizon Converged VOIP Device
DROID INCREDIBLE by HTC
iPad® mini 3
DROID 2 by MOTOROLA
Casio G'zOne Rock™
Samsung SCH-u340
HTC Rhyme™
Motorola W385
Intuition™ by LG
Luge™ by Motorola Prepaid
Samsung Galaxy Camera®
DROID PRO by MOTOROLA
Verizon Wireless UM175 USB Modem
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Samsung Gear S2 classic
ZenPad™ Z8
Samsung Galaxy Note® 10.1
Verizon Wireless G'zOne Type-S
HTC Rezound™
Samsung SCH-u410
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Motorola Adventure™ V750
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Spectrum™ by LG
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BlackBerry® Curve™ 8330 smartphone
Delphi Connect
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LG VX5300
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G'zOne Boulder™ Black and Silver
Verizon Wireless CDM8975
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Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
LG Chocolate® 3
Motorola W315
Samsung SCH-a650
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BlackBerry® 8830 World Edition smartphone
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LG Optimus Exceed™ Prepaid
LG Chocolate®
BlackBerry® Curve™ 9370 smartphone
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DROID ERIS by HTC
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LG VX6100
Verizon Wireless PC5750 PC Card
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HP Spectre x2
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Samsung SCH-a930
Samsung SCH-u540
HP® Pavilion dm1-3010nr Notebook
Motorola MOTO™ Z6c World Edition
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LG VX3300
DROID XYBOARD 10.1 by MOTOROLA
LG enV®
LG Clout™
Motorola RAZR V3c
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Nokia 2705 Shade™ Non-Camera
LG Versa™
Motorola XOOM™
Samsung Gleam®
Verizon Wireless Razzle™
Gateway® LT2016u Netbook
Samsung SCH-a670
Samsung N150 Netbook
Samsung Rogue™
Verizon Wireless V740 ExpressCard
Samsung SCH-a950
Nokia 6205
HP® Mini 1151NR Netbook
Sharp KIN™ ONE
Pantech PN-215
Samsung Sway™
Jest™
LG VX4650
Motorola DEVOUR™ with MOTOBLUR™
Motorola V325
LG VX8700
LG VX4500
LG VX8100
Sharp KIN™ TWO
LG Glance™
Pantech PN-820
Motorola Rival™
Motorola MOTO Q™ 9c
Motorola MOTO™ Z6cx World Edition without Camera
Verizon Wireless CDM8950
Samsung FlipShot®
Motorola CITRUS™
DROID XYBOARD 8.2 by MOTOROLA
Motorola Krave™ ZN4
LG VX6000
Verizon Wireless Adamant™
Samsung SCH-a870
DROID R2D2 by MOTOROLA
Sierra Wireless AirCard® 580
Verizon Wireless Salute™
Samsung SCH-u550
HP® Mini 110-3098NR Netbook
LG Fathom®
Nokia 2366i
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Motorola RAZR V3m in Gray
Nokia 7705 Twist™
Sharp KIN™ ONEm
HP® Mini 210-1076NR Netbook
Samsung i700 Pocket PC
Samsung Trance™
Samsung SCH-i760
Samsung SCH-a850
LG VENUS™
Nokia 7205 Intrigue™
Motorola V60s
Verizon AD3700 Global USB Modem
Motorola MOTORIZR Z6tv
Nokia 3589i
Verizon Wireless USB1000 Global USB Modem
Nokia 2705 Shade™
Motorola Q™
Samsung Omnia®
LG VX9400
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Kyocera KX1v
Motorola V265
Nokia 2128i
Samsung SCH-a310
Verizon Wireless Blitz® Prepaid
Samsung SCH-i730
Samsung SCH-a630
Samsung SCH-u620
Samsung SCH-a795
Motorola T730
Compaq® Mini CQ10-688nr Netbook
Kyocera KX414
LG V
HTC Touch Pro™
Verizon Wireless CDM 7075
Nokia 6315i
HP® Mini 311-1037NR Netbook
Motorola V325xi
Verizon Wireless V640
Kyocera KX444
Motorola MOTOSLVR L7C
Spartan GoCam™
Sharp KIN™ TWOm
Samsung Renown™
BlackBerry® 7250
Pantech PN-210
Motorola MOTORAZR maxx Ve
Nokia 2605 Mirage
Motorola V710
Samsung i600 Smartphone
Nokia 6236i
Samsung SCH-a970
HTC Apache XV6700
Motorola T720
Kyocera SE47
Motorola C333
Verizon Wireless V620
Motorola C343
Nokia 2285
HTC Merge®
Nokia 6015i Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
LG VX4700
Motorola V276
Kyocera KPC650
Kyocera KX2
Verizon Wireless XV6600 without Camera
Samsung Glyde™
Kyocera K323
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Samsung SCH-a610
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Samsung SCH-a990
Samsung SCH-a530
Motorola V120e
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-i830
Moto Z Force Droid Edition
Moto Z Droid Edition
Motorola V65p

Quick Guide for Your Certified Like-New Replacement Device

To track the shipment of your device, refer to the Check Your Status page. You'll receive your order number in your order confirmation by email once the order is processed.

Preparing for Your Device

Here are some things you can do to prepare for your Certified Like-New Replacement device before you return your defective one:

  • Check for damage on your device. If the device you return is found to have been misused, has liquid damage, hardware or software alterations or unreasonable wear and tear, you'll receive a damaged device fee. Learn how to check for damage to avoid a fee.

  • Back up your contacts from your current device. Learn how to back up your contacts.

  • Check your email. You'll receive order and shipment confirmation emails containing tracking and support information.

  • Back up your media (e.g., pictures, videos and, music) from your current device using one of the following options:

    • Verizon Cloud: Visit the Verizon Cloud website to check your device's compatibility, and for information and support. 

    • Backup AssistantSM Plus (formerly V CAST Media Manager): Refer to the Backup Assistant Plus website for more information and support.

    • SD (memory) card: If your current device uses an SD card, you can copy files from your previous device to your computer by inserting your device's SD card into the SD slot of your computer. Refer to your device's User Guide for help with this.

    • USB cable: Copy files to your computer by connecting your device to your computer with a USB cable. Refer to your device's User Guide for help with this.

  • Register for My Verizon if you haven't already.

    Note: You don't need to re-register for My Verizon when you get a new device.

  • Turn off iMessage®. If you're switching from an Apple® device to a non-Apple device (e.g., Android™ or Windows Phone, etc.), you need to turn off iMessage before activating your new phone or you may not receive text messages from individuals who use Apple devices.

What you need to know about:

Returning your defective device

Return your defective device within 5 days of receiving your replacement or you'll be charged up to the retail price of your replacement device, which may exceed $500.

To return your defective device:

  1. Remove all accessories from your defective device, including the battery (if removable), SD memory card (if applicable), 4G LTE SIM card (if applicable), USB cables, etc. If you're not sure how to do these things, refer to your device's user guide.

  2. Insert the defective device under the film of the cardboard insert found in the shipping box to ensure it's safely returned.

  3. Place the insert, with the defective device under the film, back inside the shipping box.

  4. Seal the shipping box and attach the return label. If you need a return label visit our My Orders page in My Verizon to print one.

  5. Drop off your packaged defective device at the nearest location of the carrier identified on the return shipping label or arrange a pick-up with the carrier.


Notes:

  • If you don't return your defective device within 5 days, or if you return one that has been subjected to neglect, misuse, liquid damage, software or hardware alteration or unreasonable wear and tear, you'll be charged up to the retail price of your replacement phone, which may exceed $500. Instead, return the replacement device to us in the box in which it came. If you have equipment protection, contact your provider to discuss replacement options for damaged devices.

    If you have Total Equipment Coverage or Wireless Phone Protection, contact Asurion at (888) 881-2622.

    If you don't have equipment protection, visit verizonwireless.com/replacement to view your device replacement options.

  • Record your return tracking number in case it's needed at a later date.

  • Once returned to Verizon Wireless, your device can't be returned to you.

Activation Instructions

The instructions for transferring your contacts and then activating a Certified Like-New Replacement device vary by device. For instructions on activating a specific type of device, refer to the links below:

Apple Motorola
 
 
 
 
 
Blackberry Nokia
 
Google Pantech
HTC Samsung
 
 
 
 
Kyocera Other Devices
 
 
 
 
 
 
LG  
 
 
 


Your Certified Like-New Replacement device

The device you receive may be a reconditioned Certified Like-New Replacement, which will carry the remaining warranty period from the prior device, or 90 days, whichever is greater. This doesn't limit or supersede any existing manufacturer warranty and may be considered a "warranty" or "service contract" in certain states. In these states, visit verizonwireless.com/extendedwarranty for the Extended Limited Warranty or Service Contract information.

Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions. BlackBerry and related trademarks, names and logos are the property of BlackBerry and are registered and/or used in the US and countries around the world. Used under license from BlackBerry. LTE is a trademark of ETSI. iPad and iPhone are registered trademarks of Apple Inc. Windows is a registered trademark of Microsoft Corporation in the United States and other countries.

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