Select Your Device
Apple® iPhone® 6
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HTC Desire® 526
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LG G Vista
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
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Verizon Wireless Home Phone
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Pantech 4G LTE Global USB Modem UML290
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DROID ULTRA by MOTOROLA
Verizon 4G LTE Broadband Router with Voice
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LG G Pad 8.3 LTE
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DuraXV
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Verizon MiFi® 4G LTE Global USB Modem U620L
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Casio G'zOne Ravine® 2
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Verizon 4G LTE USB Modem 551L
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DROID TURBO 2 - Designed by You
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Microsoft Lumia 735
G Pad™ 10.1 LTE
DROID RAZR MAXX HD by MOTOROLA
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LG G Pad™ X8.3
Nokia Lumia 822
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hum by Verizon
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Kyocera DuraXV+
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Casio G'zOne Ravine®
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LG 4G LTE USB Modem VL600
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DROID X2 by MOTOROLA
Verizon Wireless USB760 Modem
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Intuition™ by LG
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Nokia Lumia 2520
LG VX5400
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Verizon Wireless UMW190 Global USB Modem
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LG VX8360
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Verizon Converged VOIP Device
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Casio G'zOne Ravine® 2 Non-Camera
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Verizon Wireless PC5750 PC Card
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Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Compaq® Mini CQ10-688nr Netbook
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Nokia 2705 Shade™ Non-Camera
Samsung N150 Netbook
Pantech PN-215
LG VX3300
Motorola Rival™
Samsung SCH-a670
Nokia 6205
Motorola DEVOUR™ with MOTOBLUR™
Samsung Continuum™
Motorola MOTO™ Z6c World Edition
Samsung SCH-a650
Sierra Wireless AirCard® 555D
Samsung SCH-a310
HP® Pavilion dm1-3010nr Notebook
Nokia 6015i Prepaid
Nokia 7705 Twist™
LG V
LG Clout™
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung Gleam®
LG VX4650
Pantech PN-820
LG VX6000
HTC Merge®
Samsung SCH-i760
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Motorola V710
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Verizon Wireless CDM8950
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Motorola CITRUS™
Jest™
Samsung SCH-u550
Nokia 6215i
Verizon Wireless USB1000 Global USB Modem
Pantech PN-210
Verizon AD3700 Global USB Modem
Sharp KIN™ TWO
Sierra Wireless AirCard® 580
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Nokia 2128i
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Verizon Wireless PN-300
Samsung Sway™
LG VENUS™
Motorola Q™
HP® Mini 110-3098NR Netbook
Motorola V60s
BlackBerry® 7250
Verizon Wireless V620
Kyocera KX414
Kyocera KX444
HTC Ozone™ with TALKS™ for Verizon Wireless
LG VX9400
HP® Mini 311-1037NR Netbook
Nokia 7205 Intrigue™
Nokia 2366i
Samsung i600 Smartphone
Nokia 3589i
Verizon Wireless Blitz® Prepaid
Kyocera K323
Motorola Krave™ ZN4
Nokia 2605 Mirage
Verizon XU870 Global ExpressCard®
Verizon Wireless CDM 7075
SCH-u410 Prepaid
Motorola MOTORIZR Z6tv
Sharp KIN™ ONEm
LG VX4700
HTC Apache XV6700
Nokia 6315i
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung Saga™
Samsung i700 Pocket PC
Nokia 2285
Motorola MOTO Q™ music 9m
HP® Mini 110-1046NR Netbook
Motorola V325xi
Verizon Wireless XV6600 without Camera
Verizon KPC680 ExpressCard®
Samsung SCH-a990
Nokia 6236i
Kyocera KPC650
Motorola T720
Samsung SCH-u620
Motorola MOTORAZR maxx Ve
Nokia 2705 Shade™
Motorola V276
Kyocera SE47
Samsung SCH-a790
Verizon Wireless V640
Samsung SCH-i730
Motorola MOTO™ Z6cx World Edition without Camera
Kyocera KX2
Motorola T300p
Samsung SCH-a795
Motorola C343
Motorola T730
Motorola MOTOSLVR L7C
HTC Touch Pro™
Verizon Wireless U630 PC Card
Samsung SCH-a630
Samsung SCH-n330
BlackBerry® 7750
Samsung SCH-a610
Kyocera K404
Nokia 6305i
LG VX2000
Motorola V60p
Samsung SCH-a530
Sharp KIN™ TWOm
Motorola V120e
Samsung Omnia®
Samsung SCH-a970
Motorola V65p
Motorola V276 Prepaid
Kyocera KX1v
Motorola C333
Motorola V265
Samsung SCH-a890
Samsung SCH-i830

Quick Guide for Your Certified Like-New Replacement Device

[How to Use Guide]

To track the shipment of your device, refer to the Check Your Status page. You'll receive your order number in your order confirmation by email once the order is processed.

Preparing for Your Device

Here are some things you can do to prepare for your Certified Like-New Replacement device before you return your defective one:

  • Check for damage on your device. If the device you return is found to have been misused, has liquid damage, hardware or software alterations or unreasonable wear and tear, you'll receive a damaged device fee. Learn how to check for damage to avoid a fee.

  • Back up your contacts from your current device. Learn how to back up your contacts.

  • Check your email. You'll receive order and shipment confirmation emails containing tracking and support information.

  • Back up your media (e.g., pictures, videos and, music) from your current device using one of the following options:

    • Verizon Cloud: Visit the Verizon Cloud website to check your device's compatibility, and for information and support. 

    • Backup AssistantSM Plus (formerly V CAST Media Manager): Refer to the Backup Assistant Plus website for more information and support.

    • SD (memory) card: If your current device uses an SD card, you can copy files from your previous device to your computer by inserting your device's SD card into the SD slot of your computer. Refer to your device's User Guide for help with this.

    • USB cable: Copy files to your computer by connecting your device to your computer with a USB cable. Refer to your device's User Guide for help with this.

  • Register for My Verizon if you haven't already.

    Note: You don't need to re-register for My Verizon when you get a new device.

  • Turn off iMessage®. If you're switching from an Apple® device to a non-Apple device (e.g., Android™ or Windows Phone, etc.), you need to turn off iMessage before activating your new phone or you may not receive text messages from individuals who use Apple devices.

What you need to know about:

Returning your defective device

Return your defective device within 5 days of receiving your replacement or you'll be charged up to the retail price of your replacement device, which may exceed $500.

To return your defective device:

  1. Remove all accessories from your defective device, including the battery (if removable), SD memory card (if applicable), 4G LTE SIM card (if applicable), USB cables, etc. If you're not sure how to do these things, refer to your device's user guide.

  2. Insert the defective device under the film of the cardboard insert found in the shipping box to ensure it's safely returned.

  3. Place the insert, with the defective device under the film, back inside the shipping box.

  4. Seal the shipping box and attach the return label. If you need a return label visit our My Orders page in My Verizon to print one.

  5. Drop off your packaged defective device at the nearest location of the carrier identified on the return shipping label or arrange a pick-up with the carrier.


Notes:

  • If you don't return your defective device within 5 days, or if you return one that has been subjected to neglect, misuse, liquid damage, software or hardware alteration or unreasonable wear and tear, you'll be charged up to the retail price of your replacement phone, which may exceed $500. Instead, return the replacement device to us in the box in which it came. If you have equipment protection, contact your provider to discuss replacement options for damaged devices.

    If you have Total Equipment Coverage or Wireless Phone Protection, contact Asurion at (888) 881-2622.

    If you don't have equipment protection, visit verizonwireless.com/replacement to view your device replacement options.

  • Record your return tracking number in case it's needed at a later date.

  • Once returned to Verizon Wireless, your device can't be returned to you.

Activation Instructions

The instructions for transferring your contacts and then activating a Certified Like-New Replacement device vary by device. For instructions on activating a specific type of device, refer to the links below:

Apple Motorola
 
 
 
 
 
Blackberry Nokia
 
Google Pantech
HTC Samsung
 
 
 
 
Kyocera Other Devices
 
 
 
 
 
 
LG  
 
 
 


Your Certified Like-New Replacement device

The device you receive may be a reconditioned Certified Like-New Replacement, which will carry the remaining warranty period from the prior device, or 90 days, whichever is greater. This doesn't limit or supersede any existing manufacturer warranty and may be considered a "warranty" or "service contract" in certain states. In these states, visit verizonwireless.com/extendedwarranty for the Extended Limited Warranty or Service Contract information.

Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions. BlackBerry and related trademarks, names and logos are the property of BlackBerry and are registered and/or used in the US and countries around the world. Used under license from BlackBerry. LTE is a trademark of ETSI. iPad and iPhone are registered trademarks of Apple Inc. Windows is a registered trademark of Microsoft Corporation in the United States and other countries.

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