Note: If you are upgrading from iPhone, you must turn off iMessage before activating your new phone: Settings > Messages > iMessage > Off.
Step 1: Save Contacts and Content from Your Old PhoneNote: If you have already backed up your contacts and content, go to Step 2.
- Visit the Verizon Wireless Contact Transfer Wizard and follow the instructions to save the contacts from your old phone.
- Download Verizon Cloud from the Google Play store to back up your phone’s content. For assistance, visit the Verizon Cloud Support Page.
Step 2: Turn Off Your Old Phone
Step 3: Call Automated SystemNote: If you are using your existing 4G LTE SIM card, skip to Step 4.
- Dial 1.877.807.4646 from any phone other than your new phone and follow the prompts to turn on your 4G LTE service. Have your Customer Receipt handy because you will be asked to confirm information from it.
Step 4: Locate and Insert SIM Card
- If you received a Verizon Wireless 4G LTE SIM card in the red Getting Started folder included with your shipment, snap the SIM card out of its holder without touching the gold electrical contacts.
- If you did not receive a Verizon Wireless 4G LTE SIM card, remove the SIM card from your previous device without touching the gold electrical contacts.
- Locate the SIM card slot on top right side of device. Unlatch the access door and insert the SIM card. Replace the access door.
- For help installing your SIM card, see our Samsung Galaxy S4 simulator.
Step 5: Activate Your Phone
- Insert your phone’s battery, and attach the battery cover.
- Turn on the device by pressing the power button on the top right of the device
- Follow the on-screen steps to complete activation and set up of your phone
Visit the Verizon Cloud Support Page to see if your new phone is compatible with Verizon Cloud. If your phone is compatible, download Verizon Cloud from the Google Play store to restore or save your pictures, videos, text messages and more.
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