Backup Assistant℠ Plus

Backup Assistant Plus is a service that helps you back up your contacts, photos, music and videos on your mobile device. You can also use it to transfer your content to another device.
Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Convoy™ 3
DROID XYBOARD 8.2 by MOTOROLA
HP® Mini 1151NR Netbook
BlackBerry® Tour™ 9630 smartphone
LG Optimus Exceed™ Prepaid
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Samsung SCH-a930
Nokia 2705 Shade™
DROID by MOTOROLA
Brigadier™ by Kyocera
Motorola Entice™
LG G Vista
LG Decoy®
Verizon Wireless UM175 USB Modem
LG enV®2
LG Optimus Zone™
LG VX5200
HTC One® remix
BlackBerry® Q10 smartphone
Motorola V276
Sony Xperia® PLAY
Motorola V325
LG enV®
Verizon Wireless PN-300
LG VX8600
Samsung SCH-a630
LTE Internet (Installed)
Samsung Galaxy Note® Pro
LG Chocolate®
Motorola XOOM™
Verizon Wireless CDM 7075
Kyocera K323
Verizon Wireless AirCard® 595U USB Modem
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Nokia Lumia 928
Pantech Caper™ Prepaid
Pantech Breakout™
Pantech Perception™
Apple® iPad® 2
THUNDERBOLT™ by HTC
Verizon 4G LTE USB Modem 551L
Verizon Wireless Home Phone
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG VX8700
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Verizon AD3700 Global USB Modem
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a950
Verizon Wireless CDM8950
LG Clout™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy™ Stratosphere™
Nokia 6315i
LG VX8100
Verizon Wireless USB760 Modem
DROID RAZR MAXX HD by MOTOROLA
Lucid™ by LG
iPad® mini 3
LG Accolade™
iPad® Air 2
Sony Xperia® Z3v
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola E815
LG Voyager™
LG VX3300
Kyocera KPC650
Motorola MOTO Q™ music 9m
Kyocera KX1v
Nokia 6256i
Motorola T720
LG Migosm
LG VX10
Sharp KIN™ ONE
Apple® iPad® mini
Sharp KIN™ TWO
Samsung Sway™
Verizon Converged VOIP Device
Ellipsis™ 8
Gear S®
Nokia 6205
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Boulder®
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
LG VX8350
Samsung SCH-a850
Droid Turbo by Motorola
Droid Turbo in Ballistic Nylon
LG VENUS™
Samsung SCH-n330
Transpyre™ Prepaid
Samsung SCH-u540
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® (7.7)
Motorola Krave™ ZN4
SCH-u410 Prepaid
Samsung Galaxy Note® 10.1
BlackBerry® Z10 smartphone
Samsung Brightside™
Gateway® LT2016u Netbook
GizmoPal™
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
LG G2
DROID RAZR MAXX by MOTOROLA
Apple® iPhone® 5c
DROID ULTRA by MOTOROLA
Apple® iPhone® 5s
DROID MAXX by MOTOROLA
DROID RAZR HD by MOTOROLA
Verizon 4G LTE Broadband Router
Motorola Adventure™ V750
DuraXV
HP® Mini 311-1037NR Netbook
BlackBerry® Storm2™ 9550 smartphone Prepaid
Hydro ELITE by KYOCERA
LG Glance™
LG VX5400
LG VX5500
BlackBerry® Z30 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Chocolate® 3
DROID INCREDIBLE 2 by HTC
Pantech PN-820
Samsung Intensity® III
Delphi Connect with 4G LTE Mobile Hotspot
Delphi Connect
LG Dare™
Verizon Wireless AirCard® 595
G'zOne Boulder™ Black and Silver
Luge™ by Motorola Prepaid
Nokia 7205 Intrigue™
DROID MINI by MOTOROLA
HTC Desire® 612
Verizon Wireless USB720 Modem
BlackBerry® 8830 World Edition smartphone
Motorola Q™
Apple® iPad® with Retina display
BlackBerry® Curve™ 8330 smartphone
Motorola MOTORIZR Z6tv
Motorola MOTOKRZR K1m
Samsung Galaxy Tab® 4
Samsung Network Extender
Verizon Wireless PC5750 PC Card
Pantech 4G LTE Global USB Modem UML290
Galaxy Note® Edge
Jetpack® MiFi® 6620L
Nokia 2605 Mirage
LG G Pad 8.3 LTE
Motorola W385
Motorola W315
HP® Mini 210-1076NR Netbook
Google Nexus 7
Motorola V325xi
Samsung Haven™
Motorola Rival™
LG Optimus Exceed™ 2
Motorola V325i
LG G3
Sony Xperia® Z2
LG Versa™
LG VX8300
Samsung Alias™
Pantech Hotshot™
Nokia 2366i
Motorola MOTO™ Z6c World Edition
Motorola MOTO™ VU204
Motorola MOTO™ W755
BlackBerry® Curve™ 8530 smartphone
Samsung Galaxy Note® II
Samsung ATIV Odyssey™
Samsung Convoy™ 2
Samsung SCH-a670
Samsung Galaxy Tab® (10.1)
Samsung Galaxy S® III
LG VX3200
Samsung SCH-a650
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Samsung Galaxy S® 4 mini
Samsung Gusto®
Samsung Omnia® II
LG VX3450
LG VX4600
Moto X™ (2nd Gen.)
Verizon Wireless Salute™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Pantech Marauder™
Pantech Jest™ 2
BlackBerry® 7750
HTC Rhyme™
HTC Trophy™
Intuition™ by LG
LG Cosmos™ 2
LG Extravert™
Lucid™2 by LG
Kyocera SE47
LG Revere®
Nokia Lumia 822
Kyocera 7135 Smartphone
HTC One® max
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Wireless Escapade®
Verizon Wireless CDM8975
Samsung Gusto® 3
LG VX3100
Samsung Saga™
Motorola C333
Samsung SCH-a610
HTC Rezound™
Samsung Reality™
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Moto G™ by Motorola
LG Optimus Zone™ 2
DROID X by MOTOROLA
Samsung Smooth™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V265
Motorola T300p
Samsung Galaxy Note® 4
Samsung Alias™ 2
Jest™
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Kyocera K404
Verizon SureResponse®
Windows Phone 8X by HTC
Motorola V710
Samsung Galaxy S® III mini
Nokia 7705 Twist™
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Sierra Wireless AirCard® 580
Verizon 4G LTE USB Modem UML295
Spectrum™ 2 by LG
LG VX7000
Samsung Intensity® II
Samsung N150 Netbook
Moto X™ - Designed by You (2nd Generation)
LG VX5300
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG Chocolate®
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
LG VX4500
Motorola V60p
Compaq® Mini CQ10-688nr Netbook
Samsung Galaxy Tab® 4 (8.0)
Verizon KPC680 ExpressCard®
Verizon Wireless G'zOne Type-S
Samsung FlipShot®
Kyocera KX414
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Apple® iPad® mini with Retina display
Casio G'zOne Commando® 4G LTE
LG Enlighten®
Galaxy Nexus by Samsung
DROID XYBOARD 10.1 by MOTOROLA
Apple® iPad® Air™
DROID RAZR M by MOTOROLA
DROID INCREDIBLE 4G LTE by HTC
DROID DNA by HTC
Nokia 2128i
DROID 4 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
HP® Pavilion dm1-2010nr Entertainment Notebook
BlackBerry® Curve™ 9370 smartphone
Motorola T730
LG VX4400B
Kyocera KWC 2325 Prepaid
Nexus 6™
BlackBerry® Bold™ 9930 smartphone without camera
BlackBerry® Bold™ 9930 smartphone
BlackBerry® Curve™ 9310 smartphone
Apple® iPhone® 4s
Apple® iPhone® 5
Samsung i700 Pocket PC
Apple® iPhone® 4
Samsung Galaxy Camera®
Blackberry Classic Non Camera
Samsung Galaxy Core Prime™
Blackberry Classic
Kyocera KWC 2325
Samsung SCH-a310
Samsung SCH-a530
Sharp KIN™ TWOm
Motorola V60s
Dell™ Vostro™ V13 Laptop
Sharp KIN™ ONEm
LG Vortex™
Nokia 2285
Verizon Ellipsis™ Jetpack®
Lumia 2520 Prepaid
Motorola V120e
Nokia Lumia Icon
Sierra Wireless AirCard® 555D
Samsung Galaxy Legend™
HTC Merge®
LG 4G LTE USB Modem VL600
BlackBerry® Torch™ 9850 smartphone
Samsung Gleam®
Verizon Wireless USB727 Modem
Samsung Juke
Motorola XOOM™ 4G LTE
Samsung Galaxy Tab® 4 (10.1)
Nokia 6215i
Casio G'zOne Brigade®
Casio G'zOne Rock™
Casio G'zOne Ravine®
Nokia 6015i Prepaid
DROID X2 by MOTOROLA
DROID 3 by MOTOROLA
Samsung Illusion™
Verizon Wireless Blitz® Prepaid
Revolution™ by LG
DROID BIONIC by MOTOROLA
Verizon Wireless Adamant™
Verizon Wireless USB760 Modem
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Kyocera KX444
Samsung Galaxy Tab® 2 (10.1)
HTC® Ozone™ with TALKS™ for Verizon Wireless
LG VX4650
Casio EXILIM
Nokia Lumia 2520
Samsung Fascinate™
Samsung Galaxy Tab® 2 (7.0)
LG Cosmos™
LG Chocolate® Touch
DROID 2 GLOBAL by MOTOROLA
DROID Eris by HTC
Samsung Galaxy Tab® S
Samsung SCH-a870
DROID INCREDIBLE by HTC
DROID 2 by MOTOROLA
Samsung Galaxy S® 5
LG VX8360
Motorola DEVOUR™ with MOTOBLUR™
Nokia 6236i
Samsung Galaxy Note® 3
Samsung SCH-i730
LG Ally™
LG V
Samsung Rogue™
Samsung SCH-u340
Samsung Intensity®
Samsung Renown™
Samsung SCH-u410
Samsung SCH-u430
Motorola MOTOSLVR L7C
LG enV®3
HTC One®
HTC One® (M8)
Moto E™ Prepaid
Samsung ATIV SE™
Motorola Barrage™
LG Revere® 3
LG enV® TOUCH
Samsung Trance™
BlackBerry® Curve™ 9330 smartphone
Samsung Continuum™
LG Cosmos™ Touch
Samsung Omnia®
BlackBerry® 7250
Samsung SCH-u550
Motorola RAZR V3m
Verizon Wireless USB1000 Global USB Modem
LG VX4700
LG VX8000
Verizon Wireless Razzle™
Samsung SCH-a890
Samsung SCH-i760
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Glyde™
Verizon 4G LTE Broadband Router with Voice
HTC One® (M8) for Windows®
Samsung Galaxy S® 4
LG Exalt™
Moto X™ by Motorola
Enact™ by LG
Pantech PN-210
Spectrum™ by LG
Motorola RAZR V3c
Apple® iPad® with Wi-Fi + 4G
Samsung Knack™
Pantech Crux™
Moto X™ - Designed by You
LG Octane™
Verizon Ellipsis™ 7
LG Fathom®
LG VX9400
Verizon Wireless V740 ExpressCard
Samsung Gem™
LG Extravert™ 2
DROID CHARGE by SAMSUNG
HTC Touch Pro™
LG Revere® 2
Verizon Wireless UM150 USB Modem
DROID R2D2 by MOTOROLA
Samsung Zeal™
Samsung Gusto® 2
Motorola CITRUS™
Verizon Wireless U630 PC Card
Samsung Galaxy Tab®
Samsung SCH-a970
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Lucid™3 by LG
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Cosmos™ 3
Samsung SCH-i830
HTC Apache XV6700
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Apple® iPad®
LG VX6100
DROID PRO by MOTOROLA
Pantech PN-215
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Motorola V65p

How to Use Guide: Backup Assistant/ Backup Assistant Plus Contacts

[How to Use Guide]

Step 1 - Verify that Your Device Is Compatible
Smartphones and tablets

Many devices come with Backup Assistant already installed. Look for Backup Assistant in your device’s App menu. If it’s listed, your device is compatible and the app is installed. Tap on the app to open it and skip to step 3 of this guide.

If Backup Assistant isn’t in your App menu, go to the app store on your device (e.g., Google Play™, Windows® Phone Store, etc.), and search for Backup Assistant.

  • If Backup Assistant or Backup Assistant Plus appears in the search results, your device is compatible. Continue to step 2 of this guide.
  • If Verizon Cloud appears in the search results, your device is compatible with our cloud service. Refer to our Verizon Cloud FAQs for information on how to use it to back up and transfer your contacts.

If neither Backup Assistant nor Verizon Cloud appears in the search results, refer to our Contact Transfer Wizard to learn how to transfer contacts to your new device.

Basic phones

All basic phones are compatible with Backup Assistant. Skip to step 2 if you have a basic phone.


Step 2 - Install Backup Assistant / Backup Assistant Plus Contacts
These are general instructions for installing Backup Assistant or Backup Assistant Plus. To find instructions for a specific device, enter your device name and “backup assistant” (e.g., “htc one backup assistant”) in the Search box in the top right corner of our website. Instructions for your device will appear in the search results if they’re available.

Smartphones and tablets

  1. Open the app store on your device (e.g., Google Play™, Windows® Phone Store, etc.), and search for Backup Assistant.
  2. Select Backup Assistant or Backup Assistant Plus from the search results and follow the onscreen prompts to install it on your device.

    Note: If Backup Assistant doesn’t appear in the search results, refer to step 1 of this guide to verify your device’s compatibility.

  3. Once the download is complete, open your App menu and tap Backup Assistant to open the app.
You’ve successfully installed and set up Backup Assistant on your device.


Basic phone

Refer to these steps on how to get Backup Assistant on your basic phone.


Step 3 - Back Up Contacts
These are general instructions for backing up your contacts on your device. To find instructions for a specific device, enter your device name and “backup assistant” (e.g., “htc one backup assistant”) in the Search box in the top right corner of our website. Instructions for your device will appear in the search results if they’re available.

Perform a manual backup
  1. Open the Backup Assistant app on your device.
  2. Select Backup Now.
You've successfully performed a manual backup.

Schedule daily recurring backups
  1. Open the Backup Assistant app on your device.
  2. Select Options and select Schedule. Or for some devices, select Recurring Sync.
  3. Select one of the time options:
    • Morning
    • Afternoon
    • Evening
    • Late Night
  4. An automatic backup will only occur if there have been changes to your device's address book since your last backup.

You've successfully set up recurring backups.


Step 4 - Restore Contacts
After switching to a new device, you’ll need to restore your backed up contacts.

These are general instructions for restoring contacts to a new device. To find instructions for a specific device, enter your device name and “backup assistant” (e.g., “htc one backup assistant”) in the Search box in the top right corner of our website. Instructions for your device will appear in the search results if they’re available.

Note: You can only restore contacts to your new device with Backup Assistant if all the following apply:
  • You backed up your contacts with Backup Assistant on your previous device.
  • Your new device is compatible with Backup Assistant.

To restore contacts:
  1. Open Backup Assistant on your new device.

    Note: You may need to install Backup Assistant if it isn’t already on your device.

  2. Enter your PIN when asked, and click OK or Restore.
Your new device will then sync with the Backup Assistant server. Any contacts on the server will transfer to your device, and any new contacts on your device will be backed up to the server.

You’ve successfully restored your contacts and set up Backup Assistant on your new device.


Step 5 - Manage Contacts Online with the Backup Assistant Website
Once you’ve synced your device with Backup Assistant, you can sign in and manage your contacts on the Backup Assistant Plus website. To sign in, enter your User ID and Password for My Verizon.

Notes:
  • You’ll need to sign in using your own mobile number (or the User ID associated with your mobile number) to view and manage the contacts that are synced with your device.
  • If you aren’t already registered with My Verizon, you’ll be prompted to register when you first visit the Backup Assistant Plus website.
Your Backup Assistant web address book will display all data from your last successful backup. You can view, add, print, edit and delete contacts from the address book.

Quick links


Step 6 - Troubleshoot
The information below is general troubleshooting. For troubleshooting specific to a device, you can refer to the Community Forum. This is a helpful place to find solutions or post your own questions.

Address book field issues

While most address book fields are supported by Backup Assistant, there are some address book fields and settings that aren’t. The following fields and settings aren’t supported because there’s no app read or write access, and they won’t be backed up with Backup Assistant:
  • Groups / Category
  • Ringer
  • SMS Ringer
  • Picture ID
  • Secret
  • Speed Dial
  • Voice Dial
If you do a restore of your contacts, the backed up fields will be synced to your device and all the non-supported fields above will be empty. You’ll need to re-enter these for each contact.

Backup Assistant web issues / constraints

Following these requirements will help prevent error notices when you enter and back up contact information.
  • Valid phone field characters: 0123456789*#PT
  • Valid email field characters: Must contain @ and "."
  • Required contact information:
    • First name or last name or company name
    • Phone number or email address

      The Backup Assistant Service may be terminated immediately without liability upon sending notice to the email address you provided during your registration. You may end your use of the Backup Assistant Service at any time by terminating service with Verizon Wireless or removing the Backup Assistant app from your device. No refunds shall be granted for any fees paid in advance. Upon termination you will no longer have access to data, messages, files and other material you previously stored.

      Windows is a registered trademark of Microsoft Corporation in the United States and other countries.


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