Backup Assistant℠ Plus

Backup Assistant Plus is a service that helps you back up your contacts, photos, music and videos on your mobile device. You can also use it to transfer your content to another device.
Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 5
Samsung Galaxy S® 5
Samsung Galaxy S® 4
Apple® iPhone® 4s
Apple® iPhone® 5s
Apple® iPhone® 4
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Droid Turbo in Ballistic Nylon
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LG Cosmos™ 3
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HTC One® (M8) Support
Pantech 4G LTE Global USB Modem UML290
LG Revere® 3
Verizon Ellipsis™ Jetpack®
Samsung Convoy™ 3
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LG G Pad 8.3 LTE
Nokia Lumia 928
Nokia Lumia Icon
LG Extravert™ 2
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Verizon Wireless Home Phone
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LG Exalt™
Samsung Galaxy Note® II
Brigadier™ by Kyocera Support
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Jetpack® MiFi® 6620L
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Verizon 4G LTE Broadband Router with Voice
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DROID DNA by HTC Support
BlackBerry® Bold™ 9930 smartphone Support
Lucid™ by LG
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity® III
Samsung Gusto® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
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Lucid™3 by LG
Apple® iPad® Air™
BlackBerry® Z10 smartphone Support
Windows Phone 8X by HTC Support
Apple® iPad® 2
LG Optimus Exceed™
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Moto X™ (2nd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon 4G LTE USB Modem UML295
Verizon 4G LTE USB Modem 551L
iPad® Air 2
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Casio G'zOne Ravine® 2 Support
Samsung Convoy™ 2
LG Cosmos™ 2
Enact™ by LG
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Galaxy Nexus by Samsung
Samsung Galaxy™ Stratosphere™
LG Optimus Zone™ 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG Octane™
HTC One® (M8) for Windows® Support
Sony Xperia® Z3v
Lucid™2 by LG
HTC Rezound™ Support
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Wireless USB760 Modem
HTC One® remix Support
LG G Vista
Pantech Hotshot™
LG Cosmos™
LG Extravert™
Ellipsis™ 8
LG Revere® 2
Samsung Gusto®
Hydro ELITE by KYOCERA Support
LG 4G LTE USB Modem VL600
LG Revere®
Samsung Convoy™
Samsung Galaxy™ Stratosphere™ II
LG enV®2
LG enV®3
Spectrum™ 2 by LG
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HTC Rhyme™ Support
Samsung Haven™
Moto X™ - Designed by You
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Verizon MiFi™2200 Intelligent Mobile Hotspot
Casio G'zOne Ravine® Support
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Casio G'zOne Boulder® Support
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Apple® iPad® mini
LG VX8300
Samsung Illusion™
Verizon Wireless UMW190 Global USB Modem
Motorola RAZR V3m
Pantech Perception™
BlackBerry® Bold 9650 smartphone Support
Samsung Fascinate™
Verizon 4G LTE Broadband Router
Intuition™ by LG
LG Optimus Zone™
HTC One® max Support
Motorola MOTO™ W755
Verizon Wireless USB720 Modem
Apple® iPad® with Wi-Fi + 4G
Google Nexus 7 Support
LG Cosmos™ Touch
Motorola Barrage™
Samsung Galaxy Tab® 4 (8.0)
Spectrum™ by LG
Samsung Galaxy Note® Pro
Luge™ by Motorola Prepaid
Samsung Galaxy Tab® 2 (10.1)
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Nokia Lumia 2520
LG VX5500
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HTC Desire® 612 Support
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Revolution™ by LG
Verizon Wireless AirCard® 595U USB Modem
Samsung Galaxy Legend™
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® 4 (10.1)
Samsung SCH-u340
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Apple® iPad® mini with Retina display
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Apple® iPad® with Retina display
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LG VX8360
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BlackBerry® Tour™ 9630 smartphone Support
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LG Migosm
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Galaxy Note® 10.1
Delphi Connect with 4G LTE Mobile Hotspot Support
LG Chocolate® Touch
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Verizon Wireless PC5750 PC Card
Casio G'zOne Ravine® 2 Non-Camera Support
BlackBerry® Curve™ 8530 smartphone Support
LG Vortex™
LG Ally™
iPad® mini 3
LG Enlighten®
Casio G'zOne Rock™ Support
Sony Xperia® PLAY
LG Voyager™
LG VX8350
LG VX5400
Dell™ Vostro™ V13 Laptop Support
Gear S™
Casio G'zOne Brigade® Support
Delphi Connect Support
LG Clout™
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LG VX5200
LG enV®
HTC Trophy™ Support
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LG Chocolate® 3
LG VX5300
BlackBerry® Bold™ 9930 smartphone without camera Support
LG VX8700
LG VX3300
LG Dare™
Casio EXILIM Support
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HP® Pavilion dm1-3010nr Notebook Support
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Gateway® LT2016u Netbook Support
LG VX6100
LG Chocolate®
LG VX8100
LG VX9400
HP® Mini 311-1037NR Netbook Support
BlackBerry® 8830 World Edition smartphone Support
LG VX3100
LG Fathom®
LG VX3200
LG VX6000
Compaq® Mini CQ10-688nr Netbook Support
LG VX8600
HP® Mini 110-1046NR Netbook Support
LG Glance™
LG Versa™
HP® Pavilion dm1-2010nr Entertainment Notebook Support
LG VX3450
LG VX4500
Kyocera KX414 Support
Kyocera KX444 Support
LG VX4650
Kyocera K323 Support
Kyocera SE47 Support
HP® Mini 1151NR Netbook Support
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Samsung SCH-a930
Nokia 2705 Shade™
LG Decoy®
Motorola Entice™
Motorola V276
Motorola V325
Verizon Wireless PN-300
Samsung SCH-a630
LTE Internet (Installed)
LG Chocolate®
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a950
Verizon Wireless CDM8950
Nokia 6315i
Verizon Wireless USB760 Modem
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola E815
Kyocera KPC650 Support
Kyocera KX1v Support
Motorola MOTO Q™ music 9m
Nokia 6256i
Motorola T720
Sharp KIN™ ONE
Sharp KIN™ TWO
Samsung Sway™
Verizon Converged VOIP Device
Nokia 6205
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
Samsung SCH-a850
Samsung SCH-n330
Transpyre™ Prepaid
Samsung SCH-u540
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Motorola Krave™ ZN4
SCH-u410 Prepaid
Samsung SCH-u620
Motorola Adventure™ V750
Pantech PN-820
Verizon Wireless AirCard® 595
G'zOne Boulder™ Black and Silver
Nokia 7205 Intrigue™
Motorola Q™
Motorola MOTORIZR Z6tv
Motorola MOTOKRZR K1m
Nokia 2605 Mirage
Motorola W385
Motorola W315
HP® Mini 210-1076NR Netbook Support
Motorola V325xi
Motorola Rival™
Motorola V325i
LG Optimus Exceed™ 2
Samsung Alias™
Nokia 2366i
Motorola MOTO™ Z6c World Edition
Motorola MOTO™ VU204
Samsung SCH-a670
Samsung Galaxy Tab® (10.1)
Samsung SCH-a650
Samsung Omnia® II
LG VX4600
Verizon Wireless Salute™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Pantech Jest™ 2
BlackBerry® 7750 Support
Kyocera 7135 Smartphone Support
Verizon Wireless Escapade®
Verizon Wireless CDM8975
Samsung Saga™
Motorola C333
Samsung Reality™
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2 Support
Verizon Wireless XV6600 without Camera
Samsung Smooth™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V265
Motorola T300p
Kyocera K404 Support
Motorola V710
Nokia 7705 Twist™
Motorola MOTO Q™ 9c
Nokia 2705 Shade™ Non-Camera
Sierra Wireless AirCard® 580
LG VX7000
Samsung N150 Netbook
Moto X™ - Designed by You (2nd Generation)
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
HP® Mini 110-3098NR Netbook Support
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Verizon Wireless G'zOne Type-S
Samsung FlipShot®
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Nokia 2128i
Motorola T730
LG VX4400B
Kyocera KWC 2325 Prepaid Support
Samsung i700 Pocket PC
Samsung Galaxy Camera®
Kyocera KWC 2325 Support
Samsung SCH-a310
Samsung SCH-a530
Motorola V60s
Sharp KIN™ TWOm
Sharp KIN™ ONEm
Nokia 2285
Lumia 2520 Prepaid
Motorola V120e
Sierra Wireless AirCard® 555D
HTC Merge® Support
Samsung Gleam®
Verizon Wireless USB727 Modem
Samsung Juke
Motorola XOOM™ 4G LTE
Nokia 6215i
Nokia 6015i Prepaid
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
Samsung Galaxy Note® 10.1 2014 Edition
DROID Eris by HTC Support
Samsung SCH-a870
Motorola DEVOUR™ with MOTOBLUR™
Nokia 6236i
Samsung SCH-i730
Samsung Rogue™
Samsung Renown™
Samsung SCH-u410
Samsung SCH-u430
Samsung Trance™
Samsung Continuum™
Samsung Omnia®
BlackBerry® 7250 Support
Samsung SCH-u550
Verizon Wireless USB1000 Global USB Modem
LG VX4700
LG VX8000
Verizon Wireless Razzle™
Samsung SCH-a890
Samsung SCH-i760
Samsung Glyde™
Pantech PN-210
Motorola RAZR V3c
Verizon Wireless V740 ExpressCard
Samsung Gem™
HTC Touch Pro™ Support
Verizon Wireless UM150 USB Modem
Samsung Zeal™
Motorola CITRUS™
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Apple® iPad®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech PN-215
Motorola V65p

How to Use Guide: Backup Assistant/ Backup Assistant Plus Contacts

[How to Use Guide]

Step 1 - Verify that Your Device Is Compatible
Smartphones and tablets

Many devices come with Backup Assistant already installed. Look for Backup Assistant in your device’s App menu. If it’s listed, your device is compatible and the app is installed. Tap on the app to open it and skip to step 3 of this guide.

If Backup Assistant isn’t in your App menu, go to the app store on your device (e.g., Google Play™, Windows® Phone Store, etc.), and search for Backup Assistant.

  • If Backup Assistant or Backup Assistant Plus appears in the search results, your device is compatible. Continue to step 2 of this guide.
  • If Verizon Cloud appears in the search results, your device is compatible with our cloud service. Refer to our Verizon Cloud FAQs for information on how to use it to back up and transfer your contacts.

If neither Backup Assistant nor Verizon Cloud appears in the search results, refer to our Contact Transfer Wizard to learn how to transfer contacts to your new device.

Basic phones

All basic phones are compatible with Backup Assistant. Skip to step 2 if you have a basic phone.

Step 2 - Install Backup Assistant / Backup Assistant Plus Contacts
These are general instructions for installing Backup Assistant or Backup Assistant Plus. To find instructions for a specific device, enter your device name and “backup assistant” (e.g., “htc one backup assistant”) in the Search box in the top right corner of our website. Instructions for your device will appear in the search results if they’re available.

Smartphones and tablets

  1. Open the app store on your device (e.g., Google Play™, Windows® Phone Store, etc.), and search for Backup Assistant.
  2. Select Backup Assistant or Backup Assistant Plus from the search results and follow the onscreen prompts to install it on your device.

    Note: If Backup Assistant doesn’t appear in the search results, refer to step 1 of this guide to verify your device’s compatibility.

  3. Once the download is complete, open your App menu and tap Backup Assistant to open the app.
You’ve successfully installed and set up Backup Assistant on your device.

Basic phone

Refer to these steps on how to get Backup Assistant on your basic phone.

Step 3 - Back Up Contacts
These are general instructions for backing up your contacts on your device. To find instructions for a specific device, enter your device name and “backup assistant” (e.g., “htc one backup assistant”) in the Search box in the top right corner of our website. Instructions for your device will appear in the search results if they’re available.

Perform a manual backup
  1. Open the Backup Assistant app on your device.
  2. Select Backup Now.
You've successfully performed a manual backup.

Schedule daily recurring backups
  1. Open the Backup Assistant app on your device.
  2. Select Options and select Schedule. Or for some devices, select Recurring Sync.
  3. Select one of the time options:
    • Morning
    • Afternoon
    • Evening
    • Late Night
  4. An automatic backup will only occur if there have been changes to your device's address book since your last backup.

You've successfully set up recurring backups.

Step 4 - Restore Contacts
After switching to a new device, you’ll need to restore your backed up contacts.

These are general instructions for restoring contacts to a new device. To find instructions for a specific device, enter your device name and “backup assistant” (e.g., “htc one backup assistant”) in the Search box in the top right corner of our website. Instructions for your device will appear in the search results if they’re available.

Note: You can only restore contacts to your new device with Backup Assistant if all the following apply:
  • You backed up your contacts with Backup Assistant on your previous device.
  • Your new device is compatible with Backup Assistant.

To restore contacts:
  1. Open Backup Assistant on your new device.

    Note: You may need to install Backup Assistant if it isn’t already on your device.

  2. Enter your PIN when asked, and click OK or Restore.
Your new device will then sync with the Backup Assistant server. Any contacts on the server will transfer to your device, and any new contacts on your device will be backed up to the server.

You’ve successfully restored your contacts and set up Backup Assistant on your new device.

Step 5 - Manage Contacts Online with the Backup Assistant Website
Once you’ve synced your device with Backup Assistant, you can sign in and manage your contacts on the Backup Assistant Plus website. To sign in, enter your User ID and Password for My Verizon.

  • You’ll need to sign in using your own mobile number (or the User ID associated with your mobile number) to view and manage the contacts that are synced with your device.
  • If you aren’t already registered with My Verizon, you’ll be prompted to register when you first visit the Backup Assistant Plus website.
Your Backup Assistant web address book will display all data from your last successful backup. You can view, add, print, edit and delete contacts from the address book.

Quick links

Step 6 - Troubleshoot
The information below is general troubleshooting. For troubleshooting specific to a device, you can refer to the Community Forum. This is a helpful place to find solutions or post your own questions.

Address book field issues

While most address book fields are supported by Backup Assistant, there are some address book fields and settings that aren’t. The following fields and settings aren’t supported because there’s no app read or write access, and they won’t be backed up with Backup Assistant:
  • Groups / Category
  • Ringer
  • SMS Ringer
  • Picture ID
  • Secret
  • Speed Dial
  • Voice Dial
If you do a restore of your contacts, the backed up fields will be synced to your device and all the non-supported fields above will be empty. You’ll need to re-enter these for each contact.

Backup Assistant web issues / constraints

Following these requirements will help prevent error notices when you enter and back up contact information.
  • Valid phone field characters: 0123456789*#PT
  • Valid email field characters: Must contain @ and "."
  • Required contact information:
    • First name or last name or company name
    • Phone number or email address

      The Backup Assistant Service may be terminated immediately without liability upon sending notice to the email address you provided during your registration. You may end your use of the Backup Assistant Service at any time by terminating service with Verizon Wireless or removing the Backup Assistant app from your device. No refunds shall be granted for any fees paid in advance. Upon termination you will no longer have access to data, messages, files and other material you previously stored.

      Windows is a registered trademark of Microsoft Corporation in the United States and other countries.

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