Smartphones and tablets
Many devices come with Backup Assistant already installed. Look for Backup Assistant in your device's App menu. If it's listed, your device is compatible and the app is installed. Tap on the app to open it and skip to step 3 of this guide.
If Backup Assistant isn't in your App menu, go to the app store on your device (e.g., Google Play™, Windows® Phone Store, etc.), and search for Backup Assistant.
- If Backup Assistant or Backup Assistant Plus appears in the search results, your device is compatible. Continue to step 2 of this guide.
- If Verizon Cloud appears in the search results, your device is compatible with our cloud service. Refer to our Verizon Cloud FAQs for information on how to use it to back up and transfer your contacts.
If neither Backup Assistant nor Verizon Cloud appears in the search results, refer to our Contact Transfer Wizard to learn how to transfer contacts to your new device.
All basic phones are compatible with Backup Assistant. Skip to step 2 if you have a basic phone.