Verizon Support & Protection

Verizon Support & Protection is an app that helps you better manage your smartphone. It can also help you find your device if it's been lost. Android™ app users can lock their device, erase its contents and protect it from viruses or malware.
Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
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Apple® iPhone® 5s
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Apple® iPhone® 5c
DROID MAXX by MOTOROLA
LG Terra™
Apple® iPad® 2
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Apple® iPhone® 5
Apple® iPhone® 4s
LG G3
Samsung Convoy™ 3
Apple® iPhone® 4
Verizon Ellipsis™ 7
Droid Turbo by Motorola
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Droid Turbo in Ballistic Nylon
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Verizon Ellipsis™ Jetpack®
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LG G2
Samsung Network Extender
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Ellipsis™ 8
DROID RAZR M by MOTOROLA
LG Cosmos™ 3
DROID MINI by MOTOROLA
Jetpack® MiFi® 6620L
LG G4™
LG G Pad 8.3 LTE
LG Extravert™ 2
HTC One® (M8)
DROID ULTRA by MOTOROLA
LG Revere® 3
Brigadier™ by Kyocera
Sony Xperia® Z3v
Casio G'zOne Commando® 4G LTE
Verizon Wireless Home Phone
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Note® II
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Galaxy Note® Edge
Samsung Gusto® 3
Nokia Lumia 928
Moto X™ (2nd Gen.)
Moto X™ by Motorola
Samsung Galaxy S® 4 mini
LG G Vista
HTC One®
Casio G'zOne Ravine® 2
DuraXV
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LG Optimus Exceed™ 2
Verizon 4G LTE Broadband Router with Voice
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Ellipsis™ Jetpack® MHS800L
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Moto G™ by Motorola
DROID RAZR MAXX HD by MOTOROLA
Lucid™3 by LG
DROID DNA by HTC
G Pad™ 7.0 LTE
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Nexus 6™
DROID RAZR by MOTOROLA
Nokia Lumia 822
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Transpyre™ Prepaid
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Verizon 4G LTE USB Modem UML295
HTC One M9
Samsung Intensity® III
Gear S®
LG Exalt™
Nokia Lumia Icon
DROID RAZR MAXX by MOTOROLA
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Moto E™ Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LTE Internet (Installed)
GizmoPal™
LG Optimus Zone™ 2 Prepaid
LG Cosmos™ 2
Microsoft Lumia 735
BlackBerry® Bold™ 9930 smartphone
DROID Eris by HTC
Samsung Illusion™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
BlackBerry® Z10 smartphone
LG Octane™
Samsung Galaxy Tab® 4 (10.1)
iPad® Air 2
HTC One® remix
Lucid™2 by LG
LG Revere®
DROID 4 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Gusto®
LG Revere® 2
Verizon 4G LTE USB Modem 551L
HTC Desire® 612
G Pad™ 10.1 LTE
BlackBerry® Z30 smartphone
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Lucid™ by LG
HTC One® (M8) for Windows®
Blackberry Classic
Verizon Wireless AirCard® 595
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BlackBerry® Q10 smartphone
LG enV®3
Enact™ by LG
Samsung Galaxy Stellar™
DROID BIONIC by MOTOROLA
LG Accolade™
Windows Phone 8X by HTC
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Samsung Galaxy™ Stratosphere™ II
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Galaxy Nexus by Samsung
Pantech Perception™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy Tab® 2 (7.0)
Hydro ELITE by KYOCERA
LG Extravert™
Apple® iPad® Air™
DROID INCREDIBLE 2 by HTC
HTC One® max
Moto X™ - Designed by You (2nd Generation)
Verizon 4G LTE Broadband Router
iPad® mini 3
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Casio G'zOne Ravine®
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Verizon SureResponse®
DROID INCREDIBLE 4G LTE by HTC
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Apple® iPad® mini
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DROID X2 by MOTOROLA
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DROID X by MOTOROLA
Samsung SCH-u340
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Google Nexus 7
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DROID 3 by MOTOROLA
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LG enV® TOUCH
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Lancet™
Luge™ by Motorola Prepaid
Samsung Galaxy Tab®
LG VX8300
Pantech Hotshot™
Casio G'zOne Boulder®
THUNDERBOLT™ by HTC
Apple® iPad® with Retina display
LG 4G LTE USB Modem VL600
BlackBerry® Bold 9650 smartphone
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Pantech Breakout™
LG Cosmos™ Touch
LG enV®2
Motorola MOTO™ W755
Samsung ATIV SE™
Samsung Galaxy Legend™
DROID by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID INCREDIBLE by HTC
HTC Rezound™
Moto X™ - Designed by You
LG G Pad™ X8.3
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Pantech Marauder™
Verizon Wireless USB760 Modem
Delphi Connect with 4G LTE Mobile Hotspot
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Intuition™ by LG
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LG Migosm
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Nokia 2366i
LG VX5500
Casio G'zOne Rock™
Casio G'zOne Brigade®
Samsung Galaxy Note® 10.1
LG VX8360
Samsung Galaxy Note® 10.1 2014 Edition
BlackBerry® Bold™ 9930 smartphone without camera
HTC Rhyme™
Dell™ Vostro™ V13 Laptop
Nokia 6256i
Nokia Lumia 2520
Sony Xperia® Z2
LG VX5400
Samsung Galaxy Tab® (10.1)
DROID 2 GLOBAL by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone Prepaid
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Spectrum™ by LG
LG Optimus Zone™
Verizon Wireless UMW190 Global USB Modem
Pantech PN-215
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Vortex™
Samsung Reality™
Motorola W385
Verizon Wireless UM175 USB Modem
Samsung SCH-u410
Verizon Wireless AirCard® 595U USB Modem
Revolution™ by LG
BlackBerry® Tour™ 9630 smartphone
LG Enlighten®
Motorola RAZR V3m in Gray
Samsung Galaxy Tab® 4
Pantech Crux™
LG Chocolate® Touch
LG VX8350
Verizon Wireless USB720 Modem
DROID 2 by MOTOROLA
Sharp KIN™ ONEm
Apple® iPad®
LG Ally™
Samsung Galaxy Tab® (7.7)
Pantech Caper™ Prepaid
BlackBerry® Pearl™ Flip 8230 smartphone
BlackBerry® Curve™ 9330 smartphone
Delphi Connect
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless Escapade®
Motorola MOTO™ VU204
LG Dare™
Motorola Adventure™ V750
Blackberry Classic Non-Camera
DROID PRO by MOTOROLA
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
LG Voyager™
Samsung Juke
Verizon Wireless G'zOne Type-S
Verizon Wireless CDM8975
Sony Xperia® PLAY
BlackBerry® 8830 World Edition smartphone
LG enV®
BlackBerry® Curve™ 8330 smartphone
LG VX5300
DROID XYBOARD 10.1 by MOTOROLA
Casio EXILIM
BlackBerry® Curve™ 8530 smartphone
Pantech PN-210
HP® Mini 1151NR Netbook
Samsung SCH-u430
LG VX5200
Samsung SCH-a650
Verizon Wireless UM150 USB Modem
Motorola MOTOKRZR K1m
BlackBerry® Curve™ 9370 smartphone
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Jest™
Samsung Rogue™
Motorola V325i
Motorola XOOM™
LG VX6100
Motorola Entice™
Verizon Wireless PC5750 PC Card
Nokia 2705 Shade™ Non-Camera
LG Chocolate®
Samsung Galaxy Camera®
LG VX3200
Nokia 6015i Prepaid
Motorola W315
Motorola E815
Verizon Wireless USB727 Modem
Samsung Continuum™
Verizon Wireless Salute™
Motorola RAZR V3c
DROID XYBOARD 8.2 by MOTOROLA
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a930
Samsung SCH-u540
Gateway® LT2016u Netbook
BlackBerry® Curve™ 9310 smartphone
Sierra Wireless AirCard® 580
LG VX8100
Motorola Rival™
LG Chocolate® 3
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LG Clout™
Sierra Wireless AirCard® 555D
Sharp KIN™ ONE
Lumia 2520 Prepaid
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LG Versa™
LG VX8700
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Verizon Wireless Adamant™
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HP® Pavilion dm1-3010nr Notebook
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Nokia 7205 Intrigue™
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DROID R2D2 by MOTOROLA
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Compaq® Mini CQ10-688nr Netbook
LG VX4650
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Nokia 7705 Twist™
LG VX4500
Samsung Renown™
Sharp KIN™ TWOm
Motorola Krave™ ZN4
HTC Merge®
HTC® Ozone™ with TALKS™ for Verizon Wireless
Motorola V325
LG VX6000
Samsung Omnia®
Verizon Wireless V740 ExpressCard
Pantech PN-820
LG V
Samsung SCH-a950
Nokia 6205
BlackBerry® 7250
Motorola V276
Nokia 2605 Mirage
LG Chocolate®
Kyocera KX414
Kyocera 7135 Smartphone
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Samsung SCH-i760
Nokia 2705 Shade™
Verizon Wireless PN-300
Verizon AD3700 Global USB Modem
Samsung Sway™
Samsung i700 Pocket PC
Motorola V60s
LG VENUS™
Motorola V710
Verizon XU870 Global ExpressCard®
Verizon Wireless CDM 7075
Motorola Rapture™ VU30
Samsung SCH-a850
Kyocera SE47
Samsung N150 Netbook
Samsung SCH-a990
Sharp KIN™ TWO
HP® Mini 110-1046NR Netbook
Samsung FlipShot®
Verizon Wireless Blitz® Prepaid
Samsung SCH-u620
Samsung SCH-a310
Motorola MOTOSLVR L7C
LG VX9400
Motorola MOTORAZR maxx Ve
Kyocera KPC650
SCH-u410 Prepaid
HP® Mini 210-1076NR Netbook
Motorola V265
Samsung SCH-a795
Nokia 3589i
Nokia 2128i
Kyocera KWC 2325
Nokia 2285
Verizon Wireless USB1000 Global USB Modem
Motorola V65p
Kyocera K323
Nokia 6315i
Motorola V325xi
Samsung SCH-a610
Verizon Wireless V620
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Kyocera KWC 2325 Prepaid
Motorola V120e
Nokia 6236i
Verizon Wireless U630 PC Card
Kyocera KX1v
Motorola Q™
Samsung SCH-a790
Motorola V60p
Samsung SCH-a970
HTC Apache XV6700
Motorola T720
LG VX10
Samsung SCH-n330
Motorola MOTORIZR Z6tv
BlackBerry® 7750
Motorola C333
Verizon Wireless XV6600 without Camera
Verizon KPC680 ExpressCard®
Motorola T730
Samsung SCH-a530
Samsung SCH-a890
HTC Touch Pro™
Samsung SCH-i830
Samsung SCH-a630
Verizon MiFi® 4G LTE Global USB Modem U620L
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Verizon Converged VOIP Device
G'zOne Boulder™ Black and Silver
HTC Desire® 526 Prepaid
Samsung Saga™
Kyocera KX2
Motorola T300p
Kyocera K404
Nokia 6305i
LG VX2000
Motorola C343
Verizon Wireless V640
Kyocera KX444
Samsung SCH-i730
LG VX4700

How to Use Guide: Verizon Support & Protection App

[How to Use Guide]

The premium Verizon Support & Protection App requires a subscription to Total Mobile Protection and an Android™ (2.1+ OS) smartphone or iPhone® (iOS 6+). However, free versions of the app are available for both Android smartphones and iPhone.

For more information about the Verizon Support & Protection App, see our FAQs. To find out which Android OS version you have, refer to our Android OS FAQs.

Android Smartphones

The premium Verizon Support & Protection App for Android smartphones can:
  • Help protect your phone and information from malware, viruses and theft
  • Help protect you from malicious websites when searching the Web
  • Remotely locate, alarm, lock and erase information on your phone
Note: The free basic version of the Android app will help protect your phone and information from malware and viruses. If you want the premium version of the app, you can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device. Your subscription to Total Mobile Protection includes the Verizon Support & Protection App.

This guide explains how to do the following on an Android smartphone with the Verizon Support & Protection App:


Download Verizon Support & Protection

There are 2 ways to download Verizon Support & Protection:

  • By phone call

        1. Call **VSP from the device you want to install the app on.
        2. Tap the link in the text message sent to your device for downloading the app from Google Play™ Store.
        3. Tap INSTALL.
        4. Tap ACCEPT.
        5. Tap OPEN when the app finishes installing.


  • By searching Google Play Store

        1. Tap Play Store on the device you want to install the app on.
        2. Tap the Search icon.
        3. Enter “Verizon Support & Protection.”
        4. Tap Verizon Support & Protection.
        5. Tap INSTALL.
        6. Tap ACCEPT.
        7. Tap OPEN when the app finishes installing.

You’ve successfully installed Verizon Support & Protection.

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Modify the Virus and Malware Scan Settings

To change the scan settings:

  1. Open the Verizon Support & Protection App from the Apps menu of your device.
  2. Tap Scan Settings.
  3. Modify the scan settings as desired.
  4. To save your changes, tap the Back button.

You’ve successfully modified the virus and malware scan settings.

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Locate Your Phone Using GPS

This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

To locate your phone using GPS:

  1. Sign in to the Verizon Support & Protection App website.
  2. Click Locate Device.
  3. The phone location will be updated.
You've successfully located your phone using GPS.

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Locate Your Phone Using the Alarm

This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

To locate your phone by setting off an alarm on it:

  1. Sign in to the Verizon Support & Protection App website.

  2. Click Sound Alarm.

  3. The alarm will sound on your phone for 3 minutes or until you tap the Stop Alarm button that will appear on your phone.

    Note: The phone location will be provided online by a circle indicating the area of your phone's location.
You've successfully located your phone using the alarm feature.

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Lock Your Phone

This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

To lock your phone so it can’t be used:

  1. Sign in to the Verizon Support & Protection App website.

  2. Click Lock Device.
You've successfully locked your phone.

Your phone will be locked with the native device lock or with the app lock depending on your phone's OS type. Devices that use the Verizon Support & Protection App to lock it include the following Android OS types:
  • KitKat (4.4)
  • Jelly Bean (4.1-4.3)
  • Ice Cream Sandwich (4.0)
  • Honeycomb (3.0-3.2)
  • Gingerbread (2.3)
  • Froyo (2.2)
  • Eclair (2.1)

    Note: Other devices are locked using the native lock that is a feature on the device. To find out which Android OS version you have, refer to our Android OS FAQs.

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    Unlock Your Phone

    This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

    To unlock your device that was locked by the app's lock: Enter the 4-digit numeric PIN provided in the Lock Device button of the website.

    Note: This is the same location where you clicked Lock Device to initiate the lock command.

      To unlock your device that was locked by its built-in lock feature:

      • If you previously set up the built-in device lock – Re-enter the pre-established PIN to unlock your device.

      • If you never set up the built-in device lock – Enter the 4-digit numeric PIN provided in the Lock Device button of the website. (This is the same location where you clicked Lock Device to initiate the lock command.)

        Note: This is the same location where you clicked Lock Device to initiate the lock command.

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      Contact Tech Coach

      This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

      Verizon Tech Coach is a service that gives you over-the-phone, personalized technical support from experts in Verizon Wireless devices and consumer electronics. For more information, refer to our Tech Coach FAQs.

      To directly contact Tech Coach:

      1. Open the Verizon Support & Protection App on your device.
      2. Tap Call Tech Coach.

      You've successfully contacted Tech Coach.

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      Modify Your Device Permissions

      Unless you’ve accidentally changed the permissions on your device for the Verizon Support & Protection App, you shouldn’t need to change them.

      To modify your device administration permissions so you can use the app:

      1. Go to Settings.

      2. Tap Security.

      3. Tap Device administrators.

      4. If you see a checked box next to “Verizon Support & Protection App,” then you have device administration permissions turned on. You can uncheck this box to turn off permissions which will disable the app.
      You’ve successfully modified the device administrator permissions.

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      Erase Data Remotely

      This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

      To erase the content on your phone remotely:

      1. Sign in to the Verizon Support & Protection App website.
      2. Ensure your data is backed up with Verizon Cloud or Backup Assistant Plus.
      3. Click Erase Data.
      4. Click Next to confirm your request to permanently erase the data from your phone.

      You've successfully erased data on your device.

      The type of data that will be erased will depend on a number of factors:

      • If you have Android OS 2.2 or greater and device administration permissions turned on – The erase data feature will perform a factory reset and erase all data and apps stored on the phone, including Verizon Support & Protection App. Once the erase feature is completed, you'll receive a status update indicating that your phone is reset to its original factory settings.

        In this case, the erase data feature won't erase data stored on the device’s external memory cards.

      • If you have Android OS 2.1 or have device administration permissions turned off – The erase data feature will erase data including contacts, text messages, calendar information and call history from your device, and multimedia files like photos, videos and audio files from your external memory card.

        In this case, once the erase feature has been completed, you'll receive a status update indicating what content was actually erased from your device.

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      Restore Your Data on Your Original Phone Using Verizon Cloud or Backup Assistant Plus

      1. Launch Verizon Cloud or Backup Assistant Plus on your phone.
      2. Complete the setup process.
      3. Perform a backup to restore your saved contacts.
      For more help using Verizon Cloud, refer to our FAQs. For more help using Backup Assistant Plus, refer to our How to Use Guide.

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      Restore Your Data on a New Phone Using Verizon Cloud or Backup Assistant Plus

      1. Download Verizon Cloud or Backup Assistant Plus to your new phone.
      2. Launch Verizon Cloud or Backup Assistant Plus.
      3. Complete the setup process.
      4. Perform a backup to restore your saved contacts.
      For more help using Verizon Cloud, refer to our FAQs. For more help using Backup Assistant Plus, refer to our How to Use Guide.

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      Uninstall Verizon Support & Protection App

      To uninstall the app from your device:

      1. On your device, open Settings.
      2. Tap Security.
      3. Tap Device Administrators.
      4. Tap the Verizon Support & Protection App to deselect it.
      5. Tap Deactivate.
      6. Tap Ok.
      7. Return to Settings.
      8. Tap Apps.
      9. Tap Verizon Support & Protection App.
      10. Tap Uninstall.
      11. Tap Ok.

      You’ve successfully uninstalled Verizon Support & Protection.

      Note: Some devices will only allow you to disable the app, not uninstall it.

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      iPhone

      The Verizon Support & Protection App for iPhone can:

      • Provide your phone’s last known location
      • Show you how long your battery is predicted to last
      • Tell you which files are using up your phone’s internal memory

      Note: The premium version for iPhone also allows you to connect directly to Tech Coach from the app. The premium Verizon Support & Protection App for iPhone requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

      This guide explains how to do the following on iPhone with the Verizon Support & Protection App:


      Download Verizon Support & Protection

      There are 2 ways to download Verizon Support & Protection:

      • By phone call
            1. Call **VSP from the device you want to install the app on.
            2. Tap the link in the text message sent to your device for downloading the app from Apple® App StoreSM.
            3. Tap FREE.
            4. Tap INSTALL.
              Note: You may be prompted to enter your Apple ID.
            5. Tap OPEN when the app finishes installing.


      • By searching Apple App Store

            1. Tap App Store on the device you want to install the app on.
            2. Tap the Search field.
            3. Enter “Verizon Support & Protection.”
            4. Tap Verizon Support & Protection.
            5. Tap FREE.
            6. Tap INSTALL.
              Note: You may be prompted to enter your Apple ID.
            7. Tap OPEN when the app finishes installing.

      You’ve successfully installed Verizon Support & Protection.

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      View Your Phone’s Last Known Location

      To see the last known location of your phone:

      1. Sign into your account at Verizon Support & Protection App website.
      2. The last known location of your iPhone will be displayed once you sign in.

      You've successfully found your phone's last known location.

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      View Battery Life and Internal Memory

      To see how long your battery is predicted to last and what’s using the phone’s internal memory:

      1. Open the Verizon Support & Protection app on your phone.
      2. The main screen will display how long your phone’s battery is predicted to last and what’s using its internal memory.

      You’ve successfully found the predicted battery life of your phone and its internal memory content.

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      Contact Tech Coach

      This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

      Verizon Tech Coach is a service that gives you over-the-phone, personalized technical support from experts in Verizon Wireless devices and consumer electronics. For more information, refer to our Tech Coach FAQs.

      To directly contact Tech Coach:

      1. Open the Verizon Support & Protection App on your device.
      2. Tap Call Tech Coach.

      You've successfully contacted Tech Coach.

      Back to top

      Android is a trademark of Google, Inc. iPhone, Apple and App Store are registered trademarks of Apple Inc.

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