Verizon Support & Protection

Verizon Support & Protection is an app that helps you better manage your smartphone. It can also help you find your device if it's been lost. Android™ app users can lock their device, erase its contents and protect it from viruses or malware.
Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Samsung Galaxy S6 edge +
Samsung Galaxy Note5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
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Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Apple® iPad® 2
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Apple® iPhone® 5
Apple® iPhone® 4s
Samsung Convoy™ 3
Samsung Galaxy Core Prime™
Apple® iPhone® 4
Droid Turbo by Motorola
LG G3
Verizon Ellipsis™ 7
Droid Turbo in Ballistic Nylon
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Verizon Ellipsis™ Jetpack®
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Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
LG G2
Ellipsis™ 8
DROID RAZR M by MOTOROLA
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Samsung Network Extender
LG Cosmos™ 3
LG G4™
Jetpack® MiFi® 6620L
DROID MINI by MOTOROLA
Sony Xperia® Z3v
HTC One® (M8)
LG Revere® 3
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
Brigadier™ by Kyocera
LG Extravert™ 2
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Note® II
Verizon Wireless Home Phone
Verizon 4G LTE Broadband Router with Voice
Casio G'zOne Commando® 4G LTE
Galaxy Note® Edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Gusto® 3
Nokia Lumia 928
LG G Vista
Samsung Galaxy S® 4 mini
Moto X™ by Motorola
Casio G'zOne Ravine® 2
Moto X™ (2nd Gen.)
HTC One®
DuraXV
LG Optimus Exceed™ 2
Casio G'zOne Commando®
Samsung Brightside™
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
HTC One M9
Ellipsis™ Jetpack® MHS800L
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Samsung Galaxy J1™ Prepaid
GizmoPal™
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DROID DNA by HTC
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G Pad™ 7.0 LTE
DROID RAZR by MOTOROLA
Nokia Lumia 822
DROID RAZR HD by MOTOROLA
Samsung Convoy™ 2
LG Exalt™
Verizon 4G LTE USB Modem UML295
Nexus 6
Samsung Intensity® II
Gear S®
Samsung Galaxy S® III mini
Lucid™3 by LG
Samsung Intensity® III
Nokia Lumia Icon
DROID RAZR MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Transpyre™ Prepaid
LTE Internet (Installed)
Moto E™ Prepaid
Samsung Galaxy Tab® 4 (10.1)
BlackBerry® Bold™ 9930 smartphone
LG Optimus Zone™ 2 Prepaid
iPad® Air 2
Microsoft Lumia 735
LG Cosmos™ 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Illusion™
LG Octane™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Samsung Convoy™
DROID 4 by MOTOROLA
Verizon 4G LTE USB Modem 551L
LG Revere® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Lucid™2 by LG
G Pad™ 10.1 LTE
Blackberry Classic
Samsung Gusto®
Lucid™ by LG
HTC One® remix
BlackBerry® Z10 smartphone
DROID Eris by HTC
LG enV®3
BlackBerry® Z30 smartphone
Samsung Galaxy Stellar™
HTC One® (M8) for Windows®
DROID BIONIC by MOTOROLA
HTC Desire® 612
Enact™ by LG
LG Cosmos™
Apple® iPad® Air™
Windows Phone 8X by HTC
HTC One® max
Verizon Wireless AirCard® 595
Galaxy Nexus by Samsung
Samsung Haven™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
LG Accolade™
Hydro ELITE by KYOCERA
Samsung Galaxy™ Stratosphere™ II
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LG Extravert™
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® mini
DROID INCREDIBLE 2 by HTC
BlackBerry® Q10 smartphone
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Verizon SureResponse®
Casio G'zOne Ravine®
Pantech Perception™
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Samsung Galaxy Tab® 4 (8.0)
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DROID X2 by MOTOROLA
iPad® mini 3
Moto X™ - Designed by You (2nd Generation)
Samsung Galaxy™ Stratosphere™
DROID X by MOTOROLA
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Lancet™
Samsung Intensity®
Samsung Knack™
Google Nexus 7
Pantech Jest™ 2
Spectrum™ 2 by LG
DROID 3 by MOTOROLA
BlackBerry® Bold 9650 smartphone
Luge™ by Motorola Prepaid
Samsung Galaxy Legend™
Motorola Barrage™
Pantech Hotshot™
LG 4G LTE USB Modem VL600
LG VX8300
Apple® iPad® with Wi-Fi + 4G
DROID by MOTOROLA
LG G Pad™ X8.3
LG Cosmos™ Touch
LG enV® TOUCH
THUNDERBOLT™ by HTC
Motorola MOTO™ W755
HTC Desire® 526
Apple® iPad® with Retina display
Samsung SCH-u340
LG Terra™
LG enV®2
Samsung ATIV SE™
Samsung Fascinate™
HTC Rezound™
Motorola RAZR V3m
Moto X™ - Designed by You
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPad® mini with Retina display
DROID CHARGE by SAMSUNG
Nokia 2366i
DROID INCREDIBLE by HTC
Samsung ATIV Odyssey™
Pantech Breakout™
Casio G'zOne Boulder®
Samsung Alias™ 2
Motorola XOOM™ 4G LTE
Delphi Connect with 4G LTE Mobile Hotspot
Verizon MiFi™2200 Intelligent Mobile Hotspot
Intuition™ by LG
LG Migosm
Pantech Marauder™
Verizon Wireless USB760 Modem
LG VX5500
Dell™ Vostro™ V13 Laptop
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Note® 10.1 2014 Edition
LG VX8360
Samsung Galaxy Tab® (10.1)
Samsung Smooth™
Samsung Galaxy Note® 10.1
HTC Rhyme™
LG Optimus Exceed™ Prepaid
LG VX5400
Nokia Lumia 2520
Casio G'zOne Rock™
Casio G'zOne Brigade®
LG Optimus Zone™
Samsung Alias™
DROID 2 GLOBAL by MOTOROLA
Sony Xperia® Z2
Verizon Wireless UMW190 Global USB Modem
DROID 2 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone Prepaid
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Vortex™
BlackBerry® Pearl™ Flip 8230 smartphone
Motorola W385
Samsung Reality™
Spectrum™ by LG
Pantech PN-215
Revolution™ by LG
Apple® iPad®
Pantech Crux™
Samsung Galaxy Tab® 4
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UM175 USB Modem
LG Ally™
LG Chocolate® Touch
Verizon Converged VOIP Device
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy Tab® (7.7)
Motorola RAZR V3m in Gray
LG Enlighten®
LG VX8350
Motorola MOTO™ VU204
DROID XYBOARD 8.2 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
Samsung SCH-u410
Delphi Connect
Verizon Wireless USB720 Modem
Motorola MOTOKRZR K1m
LG Dare™
Blackberry Classic Non-Camera
DROID PRO by MOTOROLA
Pantech Caper™ Prepaid
Motorola Adventure™ V750
BlackBerry® Curve™ 8530 smartphone
BlackBerry® Curve™ 8330 smartphone
BlackBerry® Torch™ 9850 smartphone
Sony Xperia® PLAY
Casio EXILIM
LG Voyager™
Verizon Wireless CDM8975
Verizon Wireless Escapade®
Pantech PN-210
Verizon Wireless G'zOne Type-S
Verizon Wireless Salute™
Samsung Juke
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-u430
G'zOne Boulder™ Black and Silver
DROID XYBOARD 10.1 by MOTOROLA
Samsung Continuum™
LG enV®
HTC Trophy™
BlackBerry® 8830 World Edition smartphone
LG VX5300
Verizon Wireless UM150 USB Modem
Nokia 2705 Shade™ Non-Camera
LG VX5200
LG Chocolate®
Samsung Zeal™
Verizon Wireless PC5750 PC Card
Verizon Wireless USB727 Modem
Nokia 6015i Prepaid
Samsung Rogue™
Verizon Wireless Razzle™
HP® Mini 1151NR Netbook
Samsung SCH-u540
LG Chocolate® 3
Jest™
Samsung Galaxy Camera®
Motorola E815
Samsung SCH-a930
Motorola XOOM™
Lumia 2520 Prepaid
Motorola W315
Motorola Rival™
Motorola Entice™
LG VX8700
Motorola MOTO Q™ 9c
LG VX6100
Motorola V325i
Samsung Omnia® II
LG Clout™
Samsung SCH-a670
Motorola RAZR V3c
BlackBerry® Curve™ 9310 smartphone
LG Versa™
Motorola DEVOUR™ with MOTOBLUR™
Verizon Wireless Adamant™
Gateway® LT2016u Netbook
Motorola V325
LG VX8100
Samsung SCH-a650
HP® Pavilion dm1-3010nr Notebook
Samsung SCH-u550
Sharp KIN™ ONE
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LG VX3200
Sierra Wireless AirCard® 555D
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Sierra Wireless AirCard® 580
LG VX4500
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LG Fathom®
Kyocera KPC650
HP® Mini 311-1037NR Netbook
Nokia 7705 Twist™
Samsung N150 Netbook
Samsung Sway™
Samsung Gem™
DROID R2D2 by MOTOROLA
Motorola CITRUS™
LG VX3300
Motorola Krave™ ZN4
LG Glance™
Pantech PN-820
HTC Merge®
Samsung Glyde™
Nokia 7205 Intrigue™
Compaq® Mini CQ10-688nr Netbook
LG VX4650
LG VX6000
Samsung SCH-a950
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung FlipShot®
Verizon Wireless CDM8950
Samsung SCH-i760
Verizon Wireless PN-300
Nokia 6205
Samsung SCH-u620
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
HTC® Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless V740 ExpressCard
Samsung i600 Smartphone
Nokia 6215i
BlackBerry® 7250
LG VX9400
Motorola V60s
Kyocera K323
HP® Mini 110-1046NR Netbook
Samsung Renown™
Kyocera KX414
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola MOTORAZR maxx Ve
Nokia 2705 Shade™
Motorola V276
Samsung i700 Pocket PC
Verizon Wireless Blitz® Prepaid
Verizon Wireless USB1000 Global USB Modem
Motorola Rapture™ VU30
Kyocera SE47
Samsung SCH-a310
Sharp KIN™ TWOm
LG V
HP® Mini 210-1076NR Netbook
Motorola V710
Sharp KIN™ ONEm
Motorola V120e
Samsung Omnia®
Motorola V65p
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Nokia 6315i
Kyocera KX1v
Samsung SCH-a850
LG VENUS™
Motorola Q™
Nokia 2605 Mirage
Samsung SCH-a610
Samsung SCH-a990
Motorola MOTOSLVR L7C
Sharp KIN™ TWO
Motorola C333
Motorola V265
Nokia 3589i
Nokia 2285
Samsung SCH-a970
Verizon XU870 Global ExpressCard®
BlackBerry® 7750
Samsung SCH-a795
Verizon KPC680 ExpressCard®
Nokia 2128i
Samsung SCH-a530
Kyocera KX444
Nokia 6236i
LG VX4700
HTC Apache XV6700
Motorola MOTO Q™ music 9m
Motorola T720
Motorola MOTORIZR Z6tv
Kyocera KX2
Motorola V60p
HTC Touch Pro™
Motorola V276 Prepaid
Motorola V325xi
Samsung Saga™
Verizon Wireless V620
Kyocera K404
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Verizon Wireless V640
Samsung SCH-i730
Verizon Wireless U630 PC Card
Samsung SCH-a630
Samsung SCH-n330
HTC Desire® 626
SCH-u410 Prepaid
Verizon 4G LTE Broadband Router
Kyocera DuraXV Plus
Verizon Wireless XV6600 without Camera
Motorola T300p
LG VX2000
Motorola C343
Motorola T730
Samsung SCH-a890
Samsung SCH-i830

How to Use Guide: Verizon Support & Protection App

[How to Use Guide]

The premium Verizon Support & Protection App requires a subscription to Total Mobile Protection and an Android™ (2.1+ OS) smartphone or iPhone® (iOS 6+). However, free versions of the app are available for both Android smartphones and iPhone.

For more information about the Verizon Support & Protection App, see our FAQs. To find out which Android OS version you have, refer to our Android OS FAQs.

Android Smartphones

The premium Verizon Support & Protection App for Android smartphones can:
  • Help protect your phone and information from malware, viruses and theft
  • Help protect you from malicious websites when searching the Web
  • Remotely locate, alarm, lock and erase information on your phone
Note: The free basic version of the Android app will help protect your phone and information from malware and viruses. If you want the premium version of the app, you can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device. Your subscription to Total Mobile Protection includes the Verizon Support & Protection App.

This guide explains how to do the following on an Android smartphone with the Verizon Support & Protection App:


Download Verizon Support & Protection

There are 2 ways to download Verizon Support & Protection:

  • By phone call

        1. Call **VSP from the device you want to install the app on.
        2. Tap the link in the text message sent to your device for downloading the app from Google Play™ Store.
        3. Tap INSTALL.
        4. Tap ACCEPT.
        5. Tap OPEN when the app finishes installing.


  • By searching Google Play Store

        1. Tap Play Store on the device you want to install the app on.
        2. Tap the Search icon.
        3. Enter “Verizon Support & Protection.”
        4. Tap Verizon Support & Protection.
        5. Tap INSTALL.
        6. Tap ACCEPT.
        7. Tap OPEN when the app finishes installing.

You’ve successfully installed Verizon Support & Protection.

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Modify the Virus and Malware Scan Settings

To change the scan settings:

  1. Open the Verizon Support & Protection App from the Apps menu of your device.
  2. Tap Scan Settings.
  3. Modify the scan settings as desired.
  4. To save your changes, tap the Back button.

You’ve successfully modified the virus and malware scan settings.

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Locate Your Phone Using GPS

This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

To locate your phone using GPS:

  1. Sign in to the Verizon Support & Protection App website.
  2. Click Locate Device.
  3. The phone location will be updated.
You've successfully located your phone using GPS.

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Locate Your Phone Using the Alarm

This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

To locate your phone by setting off an alarm on it:

  1. Sign in to the Verizon Support & Protection App website.

  2. Click Sound Alarm.

  3. The alarm will sound on your phone for 3 minutes or until you tap the Stop Alarm button that will appear on your phone.

    Note: The phone location will be provided online by a circle indicating the area of your phone's location.
You've successfully located your phone using the alarm feature.

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Lock Your Phone

This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

To lock your phone so it can’t be used:

  1. Sign in to the Verizon Support & Protection App website.

  2. Click Lock Device.
You've successfully locked your phone.

Your phone will be locked with the native device lock or with the app lock depending on your phone's OS type. Devices that use the Verizon Support & Protection App to lock it include the following Android OS types:
  • KitKat (4.4)
  • Jelly Bean (4.1-4.3)
  • Ice Cream Sandwich (4.0)
  • Honeycomb (3.0-3.2)
  • Gingerbread (2.3)
  • Froyo (2.2)
  • Eclair (2.1)

    Note: Other devices are locked using the native lock that is a feature on the device. To find out which Android OS version you have, refer to our Android OS FAQs.

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    Unlock Your Phone

    This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

    To unlock your device that was locked by the app's lock: Enter the 4-digit numeric PIN provided in the Lock Device button of the website.

    Note: This is the same location where you clicked Lock Device to initiate the lock command.

      To unlock your device that was locked by its built-in lock feature:

      • If you previously set up the built-in device lock – Re-enter the pre-established PIN to unlock your device.

      • If you never set up the built-in device lock – Enter the 4-digit numeric PIN provided in the Lock Device button of the website. (This is the same location where you clicked Lock Device to initiate the lock command.)

        Note: This is the same location where you clicked Lock Device to initiate the lock command.

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      Contact Tech Coach

      This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

      Verizon Tech Coach is a service that gives you over-the-phone, personalized technical support from experts in Verizon Wireless devices and consumer electronics. For more information, refer to our Tech Coach FAQs.

      To directly contact Tech Coach:

      1. Open the Verizon Support & Protection App on your device.
      2. Tap Call Tech Coach.

      You've successfully contacted Tech Coach.

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      Modify Your Device Permissions

      Unless you’ve accidentally changed the permissions on your device for the Verizon Support & Protection App, you shouldn’t need to change them.

      To modify your device administration permissions so you can use the app:

      1. Go to Settings.

      2. Tap Security.

      3. Tap Device administrators.

      4. If you see a checked box next to “Verizon Support & Protection App,” then you have device administration permissions turned on. You can uncheck this box to turn off permissions which will disable the app.
      You’ve successfully modified the device administrator permissions.

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      Erase Data Remotely

      This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

      To erase the content on your phone remotely:

      1. Sign in to the Verizon Support & Protection App website.
      2. Ensure your data is backed up with Verizon Cloud or Backup Assistant Plus.
      3. Click Erase Data.
      4. Click Next to confirm your request to permanently erase the data from your phone.

      You've successfully erased data on your device.

      The type of data that will be erased will depend on a number of factors:

      • If you have Android OS 2.2 or greater and device administration permissions turned on – The erase data feature will perform a factory reset and erase all data and apps stored on the phone, including Verizon Support & Protection App. Once the erase feature is completed, you'll receive a status update indicating that your phone is reset to its original factory settings.

        In this case, the erase data feature won't erase data stored on the device’s external memory cards.

      • If you have Android OS 2.1 or have device administration permissions turned off – The erase data feature will erase data including contacts, text messages, calendar information and call history from your device, and multimedia files like photos, videos and audio files from your external memory card.

        In this case, once the erase feature has been completed, you'll receive a status update indicating what content was actually erased from your device.

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      Restore Your Data on Your Original Phone Using Verizon Cloud or Backup Assistant Plus

      1. Launch Verizon Cloud or Backup Assistant Plus on your phone.
      2. Complete the setup process.
      3. Perform a backup to restore your saved contacts.
      For more help using Verizon Cloud, refer to our FAQs. For more help using Backup Assistant Plus, refer to our How to Use Guide.

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      Restore Your Data on a New Phone Using Verizon Cloud or Backup Assistant Plus

      1. Download Verizon Cloud or Backup Assistant Plus to your new phone.
      2. Launch Verizon Cloud or Backup Assistant Plus.
      3. Complete the setup process.
      4. Perform a backup to restore your saved contacts.
      For more help using Verizon Cloud, refer to our FAQs. For more help using Backup Assistant Plus, refer to our How to Use Guide.

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      Uninstall Verizon Support & Protection App

      To uninstall the app from your device:

      1. On your device, open Settings.
      2. Tap Security.
      3. Tap Device Administrators.
      4. Tap the Verizon Support & Protection App to deselect it.
      5. Tap Deactivate.
      6. Tap Ok.
      7. Return to Settings.
      8. Tap Apps.
      9. Tap Verizon Support & Protection App.
      10. Tap Uninstall.
      11. Tap Ok.

      You’ve successfully uninstalled Verizon Support & Protection.

      Note: Some devices will only allow you to disable the app, not uninstall it.

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      iPhone

      The Verizon Support & Protection App for iPhone can:

      • Provide your phone’s last known location
      • Show you how long your battery is predicted to last
      • Tell you which files are using up your phone’s internal memory

      Note: The premium version for iPhone also allows you to connect directly to Tech Coach from the app. The premium Verizon Support & Protection App for iPhone requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

      This guide explains how to do the following on iPhone with the Verizon Support & Protection App:


      Download Verizon Support & Protection

      There are 2 ways to download Verizon Support & Protection:

      • By phone call
            1. Call **VSP from the device you want to install the app on.
            2. Tap the link in the text message sent to your device for downloading the app from Apple® App StoreSM.
            3. Tap FREE.
            4. Tap INSTALL.
              Note: You may be prompted to enter your Apple ID.
            5. Tap OPEN when the app finishes installing.


      • By searching Apple App Store

            1. Tap App Store on the device you want to install the app on.
            2. Tap the Search field.
            3. Enter “Verizon Support & Protection.”
            4. Tap Verizon Support & Protection.
            5. Tap FREE.
            6. Tap INSTALL.
              Note: You may be prompted to enter your Apple ID.
            7. Tap OPEN when the app finishes installing.

      You’ve successfully installed Verizon Support & Protection.

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      View Your Phone’s Last Known Location

      To see the last known location of your phone:

      1. Sign into your account at Verizon Support & Protection App website.
      2. The last known location of your iPhone will be displayed once you sign in.

      You've successfully found your phone's last known location.

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      View Battery Life and Internal Memory

      To see how long your battery is predicted to last and what’s using the phone’s internal memory:

      1. Open the Verizon Support & Protection app on your phone.
      2. The main screen will display how long your phone’s battery is predicted to last and what’s using its internal memory.

      You’ve successfully found the predicted battery life of your phone and its internal memory content.

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      Contact Tech Coach

      This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

      Verizon Tech Coach is a service that gives you over-the-phone, personalized technical support from experts in Verizon Wireless devices and consumer electronics. For more information, refer to our Tech Coach FAQs.

      To directly contact Tech Coach:

      1. Open the Verizon Support & Protection App on your device.
      2. Tap Call Tech Coach.

      You've successfully contacted Tech Coach.

      Back to top

      Android is a trademark of Google, Inc. iPhone, Apple and App Store are registered trademarks of Apple Inc.

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