Select Your Device
Moto Z Droid Edition
Moto Z Force Droid Edition
Samsung Galaxy Note7
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 6s
Samsung Galaxy S® 6
Apple® iPhone® 5s
Samsung Galaxy S7
Samsung Convoy™ 3
Samsung Galaxy S® 4
Samsung Galaxy Note® 4
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Note5
DROID TURBO 2
Samsung Galaxy S7 edge
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
LG G3
Samsung 3G Network Extender
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Apple® iPhone® 5
LG G4™
Verizon Ellipsis™ 7
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Jetpack® MiFi® 6620L
Apple® iPad® 2
Apple® iPhone® 4s
Apple® iPhone® 4
DROID MAXX 2
Samsung Galaxy S® 6 edge
Samsung Galaxy Note® 3
LG Revere® 3
Samsung Galaxy S6 edge +
Samsung Galaxy J3 V
Samsung Galaxy S® III
Samsung Galaxy J1™ Prepaid
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Gusto® 3
DROID MINI by MOTOROLA
Verizon MiFi® 4G LTE Global USB Modem U620L
LG Cosmos™ 3
LG G2
HTC Desire® 526
LG G Vista
LG V10™
Samsung 4G LTE Network Extender
Brigadier™ by Kyocera
Samsung Galaxy J3 (2016)
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Commando®
Verizon Wireless Home Phone
DROID RAZR M by MOTOROLA
LG Optimus Zone™ 3 Prepaid
LG G5
Pantech 4G LTE Global USB Modem UML290
LG Extravert™ 2
Verizon 4G LTE Broadband Router with Voice
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal™
HTC One® (M8)
DuraXV
DROID ULTRA by MOTOROLA
Verizon 4G LTE USB Modem 551L
Casio G'zOne Commando® 4G LTE
Gear S2
LG G Pad 8.3 LTE
GizmoPal® 2 by LG
HTC One M9
Casio G'zOne Ravine® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG K8 V
Samsung Galaxy Note® II
Sony Xperia® Z3v
Galaxy Note® Edge
GizmoGadget™ by LG
Samsung Galaxy S® 4 mini
Samsung Convoy® 4
Microsoft Lumia 735
Verizon 4G LTE USB Modem UML295
hum by Verizon
Verizon LTE Internet and Home Phone
HTC Desire® 626
Verizon 4G LTE Broadband Router
Nokia Lumia 928
Nexus 6
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
iPad® Pro
Transpyre™ Prepaid
Verizon Ellipsis® 10
Samsung Convoy™ 2
Moto X™ (2nd Gen.)
LG K4™ LTE
Moto X™ by Motorola
DROID TURBO 2 - Designed by You
Gear S®
BlackBerry® Bold™ 9930 smartphone
Verizon Wireless AirCard® 595
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Moto E™ Prepaid
Moto G™ by Motorola
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Gusto® 2
Nokia Lumia 822
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Brightside™
LG Optimus Zone™ 2 Prepaid
LG Terra™
iPad® Air 2
HTC One®
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Intensity™ II
LTE Internet (Installed)
LG Optimus Exceed™ 2
Blackberry Classic
LG Exalt™
PRIV™ by Blackberry®
LG Revere®
Nokia Lumia Icon
DROID INCREDIBLE 4G LTE by HTC
HTC One® (M8) for Windows®
Galaxy Tab E (8.0)
HTC 10™
LG Cosmos™ 2
Samsung Galaxy S® III mini
Verizon SureResponse®
Lucid™3 by LG
Watch Urbane™ 2nd Edition LTE
DROID RAZR by MOTOROLA
LG Octane™
Lancet™
Samsung Galaxy Tab® 2 (7.0)
LG Exalt™II
Lancet™ for Android™
Samsung Intensity™ III
DROID RAZR MAXX HD by MOTOROLA
LG G Pad™ X8.3
Kyocera DuraXV+
Microsoft Surface 3
LG Accolade™
LG Revere® 2
Samsung Convoy™
DROID DNA by HTC
Apple® iPad® mini with Retina display
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
LG enV®3
G Pad™ 10.1 LTE
Apple® iPad® Air™
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DROID RAZR MAXX by MOTOROLA
Samsung Gear S2 classic
Samsung Galaxy Tab® 4 (10.1)
Verizon Wireless USB760 Modem
Galaxy Tab E
Samsung Galaxy Tab® 2 (10.1)
iPad Pro™ (9.7-inch)
G Pad™ 7.0 LTE
DROID RAZR HD by MOTOROLA
DROID by MOTOROLA
Enact™ by LG
Samsung Gusto®
BlackBerry® Z30 smartphone
Casio G'zOne Ravine®
Ellipsis® Kids
HTC One® remix
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Hydro ELITE by KYOCERA
Google Nexus 7
LG 4G LTE USB Modem VL600
DROID BIONIC by MOTOROLA
BlackBerry® Bold 9650 smartphone
HTC One® max
Apple® iPad® with Wi-Fi + 4G
Samsung Galaxy Stellar™
DROID 4 by MOTOROLA
Apple® iPad® mini
Pantech Breakout™
Galaxy Nexus by Samsung
LG VX8300
Samsung Illusion™
HTC Desire® 530
LG Cosmos™
Motorola MOTO™ W755
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Tab®
LG Migosm
LG Extravert™
Samsung Galaxy Tab® 4 (8.0)
Lucid™ by LG
Samsung Haven™
BlackBerry® Bold™ 9930 smartphone without camera
LG Vortex™
Dell™ Vostro™ V13 Laptop
Casio G'zOne Boulder®
HTC Desire® 612
BlackBerry® Tour™ 9630 smartphone
Lucid™2 by LG
Samsung Galaxy Tab® (10.1)
DROID X2 by MOTOROLA
Motorola Barrage™
iPad® mini 4
DROID X by MOTOROLA
Pantech Hotshot™
LG VX5500
Verizon MiFi™2200 Intelligent Mobile Hotspot
LG enV® TOUCH
Verizon Wireless UMW190 Global USB Modem
Samsung Alias™ 2
Pantech Perception™
ZenPad™ Z8
Samsung Galaxy™ Stratosphere™ II
Apple® iPad® with Retina display
Samsung Galaxy Note® Pro
THUNDERBOLT™ by HTC
DROID 3 by MOTOROLA
LG Optimus Zone™
Motorola XOOM™ 4G LTE
LG Cosmos™ Touch
LG enV®2
Samsung ATIV SE™
Samsung Smooth™
Samsung Fascinate™
Pantech Jest™ 2
Verizon Wireless AirCard® 595U USB Modem
DROID CHARGE by SAMSUNG
Samsung Intensity™
Verizon Converged VOIP Device
Moto X™ - Designed by You (2nd Generation)
Nokia Lumia 2520
Spectrum™ 2 by LG
Samsung Knack™
BlackBerry® Pearl™ Flip 8230 smartphone
Windows Phone 8X by HTC
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Ellipsis™ Jetpack® MHS815L
Verizon Wireless UM175 USB Modem
Sony Xperia® Z2
Motorola Adventure™ V750
Samsung Galaxy Tab® S
Samsung Galaxy™ Stratosphere™
LG VX8360
iPad® mini 3
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy Legend™
Casio G'zOne Brigade®
Samsung Galaxy Note® 10.1 2014 Edition
Samsung SCH-u340
LG VX5400
Moto X™ - Designed by You
Motorola W385
Samsung Galaxy Camera®
DROID 2 by MOTOROLA
Luge™ by Motorola Prepaid
HTC Rhyme™
DROID INCREDIBLE by HTC
DROID 2 GLOBAL by MOTOROLA
Samsung Galaxy Note® 10.1
Verizon Wireless USB720 Modem
Pantech Marauder™
Samsung ATIV Odyssey™
HP Spectre x2
Intuition™ by LG
Delphi Connect
Nokia 2366i
Casio G'zOne Rock™
Verizon Wireless G'zOne Type-S
Verizon Wireless UM150 USB Modem
BlackBerry® Storm2™ 9550 smartphone Prepaid
HTC Rezound™
Revolution™ by LG
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
LG Ally™
Pantech Caper™ Prepaid
BlackBerry® Curve™ 8530 smartphone
LG VX8350
BlackBerry® Curve™ 8330 smartphone
Samsung Alias™
Apple® iPad®
Blackberry Classic Non-Camera
LG Chocolate® Touch
Samsung Galaxy Tab® (7.7)
Motorola MOTO™ VU204
Samsung Galaxy View
Samsung SCH-u410
Pantech Crux™
LG Voyager™
Spectrum™ by LG
HTC Trophy™
Samsung Juke
LG Chocolate®
Verizon Wireless Coupe™
Verizon Wireless USB727 Modem
Spartan GoCam™
BlackBerry® Torch™ 9850 smartphone
Samsung SCH-u430
Sony Xperia® PLAY
BlackBerry® 8830 World Edition smartphone
G'zOne Boulder™ Black and Silver
Samsung Reality™
DROID PRO by MOTOROLA
LG VX5300
LG VX5200
Verizon Wireless Escapade®
Sierra Wireless AirCard® 555D
Casio G'zOne Ravine® 2 Non-Camera
LG Optimus Exceed™ Prepaid
Motorola E815
Verizon Wireless PC5750 PC Card
Casio EXILIM
LG Enlighten®
Sharp KIN™ ONE
Samsung SCH-u540
Verizon Wireless CDM8975
LG Chocolate® 3
Samsung Omnia® II
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung Continuum™
LG Dare™
Motorola W315
LG Clout™
Motorola Entice™
Motorola MOTO™ Z6c World Edition
Verizon Wireless Razzle™
LG VX6100
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-a930
LG enV®
Sharp KIN™ TWO
Motorola MOTO Q™ 9c
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® Curve™ 9310 smartphone
Motorola RAZR V3c
Samsung Gleam®
HP® Mini 1151NR Netbook
Motorola V325
LG VX8700
Motorola RAZR V3m in Gray
Motorola MOTOKRZR K1m
LG Versa™
LG VX3200
Samsung SCH-a310
DROID ERIS by HTC
Samsung Rogue™
Samsung SCH-a650
Sierra Wireless AirCard® 580
LG VX8100
Gateway® LT2016u Netbook
Nokia 7705 Twist™
Samsung SCH-a870
Verizon Wireless CDM 7075
Samsung N150 Netbook
LG Glance™
Motorola V325i
Nokia 2705 Shade™ Non-Camera
HP® Pavilion dm1-3010nr Notebook
DROID XYBOARD 8.2 by MOTOROLA
LG VX3300
Pantech PN-210
Samsung Gem™
HP® Mini 311-1037NR Netbook
Motorola XOOM™
Nokia 6205
Samsung SCH-a670
LG Fathom®
Verizon Wireless V740 ExpressCard
Motorola CITRUS™
Verizon Wireless Adamant™
Compaq® Mini CQ10-688nr Netbook
Samsung i700 Pocket PC
LG VX4650
Samsung Trance™
Samsung Zeal™
Pantech PN-215
LG VX6000
LG VX4500
Motorola DEVOUR™ with MOTOBLUR™
Samsung SCH-u620
Nokia 7205 Intrigue™
Nokia 6215i
Verizon Wireless USB1000 Global USB Modem
HTC Apache XV6700
Samsung SCH-a950
Samsung Sway™
Motorola V60s
Nokia 6015i Prepaid
Samsung Omnia®
Samsung SCH-u550
DROID R2D2 by MOTOROLA
Verizon AD3700 Global USB Modem
Nokia 6315i
Verizon Wireless Salute™
Kyocera SE47
Jest™
Kyocera K323
Verizon Wireless CDM8950
Pantech PN-820
HTC Merge®
Samsung Renown™
Samsung FlipShot®
Nokia 2705 Shade™
Motorola Rival™
LG VENUS™
Motorola Krave™ ZN4
Motorola V265
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung SCH-a530
Verizon Wireless Blitz® Prepaid
LG VX4700
Verizon Wireless PN-300
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a850
Samsung SCH-n330
Motorola MOTORIZR Z6tv
Sharp KIN™ TWOm
Samsung SCH-i730
LG V
HTC Touch Pro™
BlackBerry® 7750
Verizon Wireless V620
Nokia 2128i
Kyocera KX414
Motorola T730
Nokia 2285
Kyocera KX444
Samsung SCH-a630
Nokia 2605 Mirage
Motorola V710
LG VX2000
Nokia 6236i
Samsung SCH-i760
Motorola Rapture™ VU30
Motorola Q™
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola C333
Motorola T300p
Nokia 3589i
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola MOTOSLVR L7C
Verizon Wireless U630 PC Card
Kyocera KPC650
Motorola MOTO Q™ music 9m
Samsung SCH-a795
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
LG VX9400
Samsung SCH-a970
Motorola V65p
Verizon XU870 Global ExpressCard®
Motorola T720
Kyocera KX2
Nokia 6305i
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Samsung Glyde™
Motorola MOTORAZR maxx Ve
Motorola V276
Motorola V276 Prepaid
Kyocera KX1v
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
Samsung Saga™
Samsung SCH-a610
Verizon Wireless XV6600 without Camera
Kyocera K404
Samsung SCH-a790
Verizon Wireless V640
Motorola V120e
HTC Ozone™ with TALKS™ for Verizon Wireless
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-i830

How to Use Guide: Verizon Support & Protection App

The premium Verizon Support & Protection App requires a subscription to Total Mobile Protection and an Android™ (2.1+ OS) smartphone or iPhone® (iOS 6+). However, free versions of the app are available for both Android smartphones and iPhone.

For more information about the Verizon Support & Protection App, see our FAQs. To find out which Android OS version you have, refer to our Android OS FAQs.

Android Smartphones

The premium Verizon Support & Protection App for Android smartphones can:

  • Help protect your phone and information from malware, viruses and theft
  • Help protect you from malicious websites when searching the Web 
  • Remotely locate, alarm, lock and erase information on your phone

Note: The free basic version of the Android app will help protect your phone and information from malware and viruses. If you want the premium version of the app, you can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device. Your subscription to Total Mobile Protection includes the Verizon Support & Protection App.

This guide explains how to do the following on an Android smartphone with the Verizon Support & Protection App:

Download Verizon Support & Protection

There are 2 ways to download Verizon Support & Protection:

  • By phone call
    1. Call **VSP from the device you want to install the app on.
    2. Tap the link in the text message sent to your device for downloading the app from Google Play™ Store.
    3. Tap INSTALL.
    4. Tap ACCEPT.
    5. Tap OPEN when the app finishes installing.
  • By searching Google Play Store
    1. Tap Play Store on the device you want to install the app on.
    2. Tap the Search icon.
    3. Enter "Verizon Support & Protection."
    4. Tap Verizon Support & Protection.
    5. Tap INSTALL.
    6. Tap ACCEPT.
    7. Tap OPEN when the app finishes installing.

You’ve successfully installed Verizon Support & Protection.

Modify the Virus and Malware Scan Settings

To change the scan settings:

  1. Open the Verizon Support & Protection App from the Apps menu of your device.
  2. Tap Scan Settings.
  3. Modify the scan settings as desired.
  4. To save your changes, tap the Back button.

You’ve successfully modified the virus and malware scan settings.

Manually Scan for Viruses

You can scan for viruses manually at any time:

  1. Open the Verizon Support & Protection app.
  2. Tap the Security tab.
  3. Tap Scan for Viruses.

You'll see a Verizon Support & Protection icon appear in the Notification Panel.

Locate Your Phone Using GPS

This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

To locate your phone using GPS:

  1. Sign in to the Verizon Support & Protection App website.
  2. Click Locate Device.
  3. The phone location will be updated.

You've successfully located your phone using GPS.

Locate Your Phone Using the Alarm

This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

To locate your phone by setting off an alarm on it:

  1. Sign in to the Verizon Support & Protection App website.

  2. Click Sound Alarm.

  3. The alarm will sound on your phone for 3 minutes or until you tap the Stop Alarm button that will appear on your phone.

    Note: The phone location will be provided online by a circle indicating the area of your phone's location.

You've successfully located your phone using the alarm feature.

Lock Your Phone

This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

To lock your phone so it can't be used:

  1. Sign in to the Verizon Support & Protection App website.

  2. Click Lock Device.

You've successfully locked your phone.

Your phone will be locked with the native device lock or with the app lock depending on your phone's OS type. Devices that use the Verizon Support & Protection App to lock it include the following Android OS types:

  • KitKat (4.4)
  • Jelly Bean (4.1-4.3)
  • Ice Cream Sandwich (4.0)
  • Honeycomb (3.0-3.2)
  • Gingerbread (2.3)
  • Froyo (2.2)
  • Eclair (2.1)

Note: Other devices are locked using the native lock that is a feature on the device. To find out which Android OS version you have, refer to our Android OS FAQs.

Unlock Your Phone

This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

To unlock your device that was locked by the app's lock: Enter the 4-digit numeric PIN provided in the Lock Device button of the website.

Note: This is the same location where you clicked Lock Device to initiate the lock command.

To unlock your device that was locked by its built-in lock feature:

  • If you previously set up the built-in device lock - Re-enter the pre-established PIN to unlock your device.

  • If you never set up the built-in device lock – Enter the 4-digit numeric PIN provided in the Lock Device button of the website.

Contact Tech Coach

This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

Verizon Tech Coach is a service that gives you over-the-phone, personalized technical support from experts in Verizon Wireless devices and consumer electronics. For more information, refer to our Tech Coach FAQs.

To directly contact Tech Coach:

  1. Open the Verizon Support & Protection App on your device.
  2. Tap Call Tech Coach.

You've successfully contacted Tech Coach.

Modify Your Device Permissions

Unless you’ve accidentally changed the permissions on your device for the Verizon Support & Protection App, you shouldn’t need to change them.

To modify your device administration permissions so you can use the app:

  1. Go to Settings.

  2. Tap Security.

  3. Tap Device administrators.

  4. If you see a checked box next to "Verizon Support & Protection App," then you have device administration permissions turned on. You can uncheck this box to turn off permissions which will disable the app.

You’ve successfully modified the device administrator permissions.

Erase Data Remotely

This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

To erase the content on your phone remotely:

  1. Sign in to the Verizon Support & Protection App website.
  2. Ensure your data is backed up with Verizon Cloud or Backup Assistant Plus.
  3. Click Erase Data.
  4. Click Next to confirm your request to permanently erase the data from your phone.

You've successfully erased data on your device.

The type of data that will be erased will depend on a number of factors:

  • If you have Android OS 2.2 or greater and device administration permissions turned on – The erase data feature will perform a factory reset and erase all data and apps stored on the phone, including Verizon Support & Protection App. Once the erase feature is completed, you'll receive a status update indicating that your phone is reset to its original factory settings.

    In this case, the erase data feature won't erase data stored on the device’s external memory cards.

  • If you have Android OS 2.1 or have device administration permissions turned off – The erase data feature will erase data including contacts, text messages, calendar information and call history from your device, and multimedia files like photos, videos and audio files from your external memory card.

    In this case, once the erase feature has been completed, you'll receive a status update indicating what content was actually erased from your device.

Restore Your Data on Your Original Phone Using Verizon Cloud or Backup Assistant Plus

  1. Launch Verizon Cloud or Backup Assistant Plus on your phone.
  2. Complete the setup process.
  3. Perform a backup to restore your saved contacts.

For more help using Verizon Cloud, refer to our FAQs. For more help using Backup Assistant Plus, refer to our How to Use Guide.

Restore Your Data on a New Phone Using Verizon Cloud or Backup Assistant Plus

  1. Download Verizon Cloud or Backup Assistant Plus to your new phone.
  2. Launch Verizon Cloud or Backup Assistant Plus.
  3. Complete the setup process.
  4. Perform a backup to restore your saved contacts.

For more help using Verizon Cloud, refer to our FAQs. For more help using Backup Assistant Plus, refer to our How to Use Guide.

Uninstall Verizon Support & Protection App

To uninstall the app from your device:

  1. On your device, open Settings.
  2. Tap Security.
  3. Tap Device Administrators.
  4. Tap the Verizon Support & Protection App to deselect it.
  5. Tap Deactivate.
  6. Tap Ok.
  7. Return to Settings.
  8. Tap Apps.
  9. Tap Verizon Support & Protection App.
  10. Tap Uninstall.
  11. Tap Ok.

You’ve successfully uninstalled Verizon Support & Protection.

Note: Some devices will only allow you to disable the app, not uninstall it.

iPhone

The Verizon Support & Protection App for iPhone can:

  • Provide your phone’s last known location
  • Show you how long your battery is predicted to last
  • Tell you which files are using up your phone’s internal memory

Note: The premium version for iPhone also allows you to connect directly to Tech Coach from the app. The premium Verizon Support & Protection App for iPhone requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

This guide explains how to do the following on iPhone with the Verizon Support & Protection App:

Download Verizon Support & Protection

There are 2 ways to download Verizon Support & Protection:

  • By phone call
    1. Call **VSP from the device you want to install the app on.
    2. Tap the link in the text message sent to your device for downloading the app from Apple® App StoreSM.
    3. Tap FREE.
    4. Tap INSTALL.
      Note: You may be prompted to enter your Apple ID.
    5. Tap OPEN when the app finishes installing.
  • By searching Apple App Store
    1. Tap App Store on the device you want to install the app on.
    2. Tap the Search field.
    3. Enter “Verizon Support & Protection.”
    4. Tap Verizon Support & Protection.
    5. Tap FREE.
    6. Tap INSTALL.
      Note: You may be prompted to enter your Apple ID.
    7. Tap OPEN when the app finishes installing.

You’ve successfully installed Verizon Support & Protection.

View Your Phone’s Last Known Location

To see the last known location of your phone:

  1. Sign into your account at Verizon Support & Protection App website.
  2. The last known location of your iPhone will be displayed once you sign in.

You've successfully found your phone's last known location.

View Battery Life and Internal Memory

To see how long your battery is predicted to last and what’s using the phone’s internal memory:

  1. Open the Verizon Support & Protection app on your phone.
  2. The main screen will display how long your phone’s battery is predicted to last and what’s using its internal memory.

You’ve successfully found the predicted battery life of your phone and its internal memory content.

Contact Tech Coach

This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

Verizon Tech Coach is a service that gives you over-the-phone, personalized technical support from experts in Verizon Wireless devices and consumer electronics. For more information, refer to our Tech Coach FAQs.

To directly contact Tech Coach:

  1. Open the Verizon Support & Protection App on your device.
  2. Tap Call Tech Coach.

You've successfully contacted Tech Coach.

Android is a trademark of Google, Inc. iPhone, Apple and App Store are registered trademarks of Apple Inc.

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