Verizon Support & Protection

Verizon Support & Protection is an app that helps you better manage your smartphone. It can also help you find your device if it's been lost. Android™ app users can lock their device, erase its contents and protect it from viruses or malware.
Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Galaxy S® 6
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Apple® iPad® 2
Apple® iPhone® 5
Apple® iPhone® 4s
Droid Turbo by Motorola
Samsung Galaxy Note® 4
Verizon Ellipsis™ 7
LG G3
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Samsung Galaxy S® III
Samsung Convoy™ 3
Ellipsis™ 8
Droid Turbo in Ballistic Nylon
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Note® 3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6 edge
LG G2
DROID RAZR M by MOTOROLA
Samsung Network Extender
DROID ULTRA by MOTOROLA
LG Extravert™ 2
LG G Pad 8.3 LTE
Jetpack® MiFi® 6620L
DROID MINI by MOTOROLA
LG Cosmos™ 3
LG Revere® 3
HTC One® (M8)
Sony Xperia® Z3v
LG G4™
Casio G'zOne Commando® 4G LTE
Brigadier™ by Kyocera
Pantech 4G LTE Global USB Modem UML290
Verizon Wireless Home Phone
Samsung Galaxy Note® II
Galaxy Note® Edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Nokia Lumia 928
Moto X™ (2nd Gen.)
Moto X™ by Motorola
Samsung Gusto® 3
Casio G'zOne Ravine® 2
G Pad™ 7.0 LTE
Samsung Galaxy S® 4 mini
Samsung Brightside™
LG G Vista
HTC One®
Verizon 4G LTE Broadband Router with Voice
Casio G'zOne Commando®
LG Optimus Exceed™ 2
DuraXV
DROID RAZR MAXX HD by MOTOROLA
Lucid™3 by LG
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
DROID RAZR by MOTOROLA
Nokia Lumia 822
DROID DNA by HTC
Ellipsis™ Jetpack® MHS800L
Moto G™ by Motorola
Gear S®
Nokia Lumia Icon
Samsung Intensity® II
Samsung Galaxy S® III mini
Microsoft Lumia 735
Samsung Convoy™ 2
GizmoPal™
DROID RAZR HD by MOTOROLA
LG Exalt™
Nexus 6™
Verizon 4G LTE USB Modem UML295
Samsung Intensity® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
HTC One M9
Transpyre™ Prepaid
DROID RAZR MAXX by MOTOROLA
Samsung Gusto® 2
HTC One® remix
Moto E™ Prepaid
LTE Internet (Installed)
BlackBerry® Z10 smartphone
Samsung Galaxy Tab® 4 (10.1)
LG Cosmos™ 2
BlackBerry® Bold™ 9930 smartphone
LG Optimus Zone™ 2 Prepaid
DROID Eris by HTC
LG Revere®
LG Octane™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon 4G LTE USB Modem 551L
iPad® Air 2
Blackberry Classic
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG Revere® 2
HTC One® (M8) for Windows®
Lucid™2 by LG
DROID 4 by MOTOROLA
Samsung Galaxy J1™ Prepaid
Samsung Illusion™
BlackBerry® Z30 smartphone
Verizon Wireless AirCard® 595
Samsung Convoy™
Samsung Galaxy Stellar™
G Pad™ 10.1 LTE
HTC Desire® 612
LG enV®3
Windows Phone 8X by HTC
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Haven™
iPad® mini 3
DROID BIONIC by MOTOROLA
Lucid™ by LG
Samsung Gusto®
Enact™ by LG
Hydro ELITE by KYOCERA
HTC One® max
Galaxy Nexus by Samsung
LG Cosmos™
LG Accolade™
Apple® iPad® Air™
LG Extravert™
Verizon 4G LTE Broadband Router
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy™ Stratosphere™ II
BlackBerry® Q10 smartphone
Pantech Perception™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DROID INCREDIBLE 2 by HTC
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad® mini
Casio G'zOne Ravine®
Samsung Galaxy Tab® 4 (8.0)
Samsung Galaxy Tab® 2 (10.1)
Verizon SureResponse®
Moto X™ - Designed by You (2nd Generation)
DROID INCREDIBLE 4G LTE by HTC
DROID X2 by MOTOROLA
Luge™ by Motorola Prepaid
Samsung Galaxy™ Stratosphere™
Google Nexus 7
Samsung ATIV SE™
DROID 3 by MOTOROLA
Samsung SCH-u340
Samsung Galaxy Tab® S
Spectrum™ 2 by LG
Samsung Knack™
Apple® iPad® with Wi-Fi + 4G
Pantech Jest™ 2
DROID X by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Intensity®
Samsung Galaxy Tab®
THUNDERBOLT™ by HTC
LG VX8300
Samsung Galaxy Note® Pro
Motorola Barrage™
Pantech Hotshot™
Lancet™
Motorola MOTO™ W755
LG enV®2
LG 4G LTE USB Modem VL600
DROID by MOTOROLA
BlackBerry® Bold 9650 smartphone
LG enV® TOUCH
Apple® iPad® with Retina display
LG Cosmos™ Touch
DROID INCREDIBLE by HTC
Pantech Breakout™
HTC Rezound™
Samsung Galaxy Legend™
Samsung Fascinate™
Moto X™ - Designed by You
Samsung Alias™ 2
DROID CHARGE by SAMSUNG
LG G Pad™ X8.3
LG VX5500
Casio G'zOne Boulder®
Motorola XOOM™ 4G LTE
Verizon Wireless USB760 Modem
Intuition™ by LG
LG Optimus Exceed™ Prepaid
LG Migosm
Nokia 2366i
Pantech Marauder™
Delphi Connect with 4G LTE Mobile Hotspot
LG VX8360
LG VX5400
Apple® iPad® mini with Retina display
Motorola RAZR V3m
Casio G'zOne Rock™
Samsung ATIV Odyssey™
BlackBerry® Bold™ 9930 smartphone without camera
HTC Rhyme™
Samsung Galaxy Note® 10.1 2014 Edition
Samsung Alias™
Samsung Smooth™
Casio G'zOne Brigade®
Samsung Galaxy Note® 10.1
Verizon Wireless AirCard® 595U USB Modem
Nokia Lumia 2520
LG Optimus Zone™
Samsung Galaxy Tab® (10.1)
Nokia 6256i
DROID 2 GLOBAL by MOTOROLA
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Storm2™ 9550 smartphone Prepaid
Spectrum™ by LG
Sony Xperia® Z2
Verizon Wireless UMW190 Global USB Modem
Motorola W385
Revolution™ by LG
Dell™ Vostro™ V13 Laptop
Motorola RAZR V3m in Gray
BlackBerry® Curve™ 9330 smartphone
Pantech PN-215
LG Chocolate® Touch
Samsung Galaxy Tab® (7.7)
Samsung Reality™
Verizon Converged VOIP Device
Pantech Crux™
LG VX8350
LG Vortex™
BlackBerry® Tour™ 9630 smartphone
LG Enlighten®
Verizon Wireless UM175 USB Modem
Verizon Wireless USB720 Modem
LG Ally™
Apple® iPad®
Samsung Galaxy Tab® 4
Pantech Caper™ Prepaid
Blackberry Classic Non-Camera
Casio G'zOne Ravine® 2 Non-Camera
DROID 2 by MOTOROLA
Verizon Wireless Escapade®
BlackBerry® Pearl™ Flip 8230 smartphone
LG Dare™
Motorola Adventure™ V750
Samsung SCH-u410
Delphi Connect
DROID PRO by MOTOROLA
Sony Xperia® PLAY
HTC Trophy™
LG Voyager™
Motorola MOTO™ VU204
BlackBerry® Torch™ 9850 smartphone
BlackBerry® Curve™ 8330 smartphone
Casio EXILIM
Verizon Wireless CDM8975
LG VX5200
Samsung Zeal™
BlackBerry® 8830 World Edition smartphone
Verizon Wireless G'zOne Type-S
BlackBerry® Curve™ 9370 smartphone
Samsung Juke
LG enV®
Samsung SCH-u430
BlackBerry® Curve™ 8530 smartphone
HP® Mini 1151NR Netbook
LG Chocolate® 3
Samsung SCH-a650
DROID XYBOARD 10.1 by MOTOROLA
Samsung Omnia® II
Verizon Wireless Razzle™
LG VX6100
LG Chocolate®
Motorola W315
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Sierra Wireless AirCard® 580
Sharp KIN™ ONE
Jest™
LG VX5300
Motorola Entice™
LG VX8700
Samsung Galaxy Camera®
LG VX8100
Samsung SCH-u540
G'zOne Boulder™ Black and Silver
Motorola MOTOKRZR K1m
Pantech PN-210
Verizon Wireless UM150 USB Modem
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Verizon Wireless Adamant™
LG Versa™
Verizon Wireless Salute™
Nokia 6015i Prepaid
Samsung Rogue™
Sierra Wireless AirCard® 555D
Samsung SCH-a930
Motorola RAZR V3c
LG VX3200
Motorola DEVOUR™ with MOTOBLUR™
Motorola Rival™
Motorola V325i
Nokia 7205 Intrigue™
Nokia 2705 Shade™ Non-Camera
Samsung Continuum™
Verizon Wireless PC5750 PC Card
DROID XYBOARD 8.2 by MOTOROLA
LG VX3300
Compaq® Mini CQ10-688nr Netbook
Nokia 7705 Twist™
Samsung Trance™
DROID R2D2 by MOTOROLA
Motorola E815
Samsung Gleam®
Samsung Gem™
LG Clout™
Gateway® LT2016u Netbook
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless USB727 Modem
LG Fathom®
Nokia 6205
BlackBerry® Curve™ 9310 smartphone
Samsung SCH-a870
Motorola XOOM™
Motorola MOTO™ Z6cx World Edition without Camera
Verizon Wireless CDM8950
Motorola MOTO Q™ 9c
Kyocera KWC 2325
Motorola V325
Samsung SCH-a950
Kyocera 7135 Smartphone
LG VX4500
Samsung Glyde™
Pantech PN-820
Samsung Renown™
Samsung SCH-a850
LG V
Motorola MOTO™ Z6c World Edition
LG VX6000
Motorola CITRUS™
Motorola V65p
Kyocera KX414
Samsung i700 Pocket PC
LG VX4650
Nokia 6236i
LG VX9400
Nokia 2705 Shade™
Sharp KIN™ TWO
SCH-u410 Prepaid
HP® Mini 311-1037NR Netbook
LG Glance™
Motorola V60s
Verizon Wireless PN-300
Verizon AD3700 Global USB Modem
HP® Pavilion dm1-2010nr Entertainment Notebook
HTC Merge®
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless V740 ExpressCard
Samsung Sway™
Samsung FlipShot®
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
Samsung SCH-u550
HP® Mini 210-1076NR Netbook
HTC® Ozone™ with TALKS™ for Verizon Wireless
HTC Apache XV6700
Nokia 2605 Mirage
Samsung SCH-a670
Motorola Rapture™ VU30
Motorola Krave™ ZN4
Kyocera KPC650
Samsung SCH-a610
Kyocera KX444
Samsung SCH-i760
Kyocera K323
LG VENUS™
Motorola V710
Nokia 3589i
Samsung SCH-a310
Sharp KIN™ TWOm
Nokia 6215i
Motorola MOTORIZR Z6tv
Verizon Wireless XV6600 without Camera
Nokia 2128i
BlackBerry® 7250
Samsung SCH-a890
Verizon Wireless U630 PC Card
Verizon Wireless CDM 7075
Nokia 6315i
Motorola MOTO Q™ music 9m
HP® Mini 110-1046NR Netbook
Kyocera SE47
Samsung N150 Netbook
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Samsung SCH-a990
Motorola T730
HTC Touch Pro™
Samsung SCH-i830
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola V276
Samsung SCH-a630
Motorola V276 Prepaid
Kyocera KX1v
Motorola T720
LG VX10
Samsung SCH-n330
Samsung SCH-u620
Motorola Q™
Motorola V325xi
BlackBerry® 7750
Samsung Saga™
Motorola C333
Verizon Wireless V620
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG Chocolate®
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Verizon Wireless V640
Kyocera KWC 2325 Prepaid
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Lumia 2520 Prepaid
Motorola V120e
Samsung SCH-i730
Motorola MOTOSLVR L7C
LG VX4700
Samsung SCH-a970

How to Use Guide: Verizon Support & Protection App

[How to Use Guide]

The premium Verizon Support & Protection App requires a subscription to Total Mobile Protection and an Android™ (2.1+ OS) smartphone or iPhone® (iOS 6+). However, free versions of the app are available for both Android smartphones and iPhone.

For more information about the Verizon Support & Protection App, see our FAQs. To find out which Android OS version you have, refer to our Android OS FAQs.

Android Smartphones

The premium Verizon Support & Protection App for Android smartphones can:
  • Help protect your phone and information from malware, viruses and theft
  • Help protect you from malicious websites when searching the Web
  • Remotely locate, alarm, lock and erase information on your phone
Note: The free basic version of the Android app will help protect your phone and information from malware and viruses. If you want the premium version of the app, you can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device. Your subscription to Total Mobile Protection includes the Verizon Support & Protection App.

This guide explains how to do the following on an Android smartphone with the Verizon Support & Protection App:


Download Verizon Support & Protection

There are 2 ways to download Verizon Support & Protection:

  • By phone call

        1. Call **VSP from the device you want to install the app on.
        2. Tap the link in the text message sent to your device for downloading the app from Google Play™ Store.
        3. Tap INSTALL.
        4. Tap ACCEPT.
        5. Tap OPEN when the app finishes installing.


  • By searching Google Play Store

        1. Tap Play Store on the device you want to install the app on.
        2. Tap the Search icon.
        3. Enter “Verizon Support & Protection.”
        4. Tap Verizon Support & Protection.
        5. Tap INSTALL.
        6. Tap ACCEPT.
        7. Tap OPEN when the app finishes installing.

You’ve successfully installed Verizon Support & Protection.

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Modify the Virus and Malware Scan Settings

To change the scan settings:

  1. Open the Verizon Support & Protection App from the Apps menu of your device.
  2. Tap Scan Settings.
  3. Modify the scan settings as desired.
  4. To save your changes, tap the Back button.

You’ve successfully modified the virus and malware scan settings.

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Locate Your Phone Using GPS

This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

To locate your phone using GPS:

  1. Sign in to the Verizon Support & Protection App website.
  2. Click Locate Device.
  3. The phone location will be updated.
You've successfully located your phone using GPS.

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    Locate Your Phone Using the Alarm

    This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

    To locate your phone by setting off an alarm on it:

    1. Sign in to the Verizon Support & Protection App website.

    2. Click Sound Alarm.

    3. The alarm will sound on your phone for 3 minutes or until you tap the Stop Alarm button that will appear on your phone.

      Note: The phone location will be provided online by a circle indicating the area of your phone's location.
    You've successfully located your phone using the alarm feature.

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      Lock Your Phone

      This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

      To lock your phone so it can’t be used:

      1. Sign in to the Verizon Support & Protection App website.

      2. Click Lock Device.
      You've successfully locked your phone.

      Your phone will be locked with the native device lock or with the app lock depending on your phone's OS type. Devices that use the Verizon Support & Protection App to lock it include the following Android OS types:
      • KitKat (4.4)
      • Jelly Bean (4.1-4.3)
      • Ice Cream Sandwich (4.0)
      • Honeycomb (3.0-3.2)
      • Gingerbread (2.3)
      • Froyo (2.2)
      • Eclair (2.1)

        Note: Other devices are locked using the native lock that is a feature on the device. To find out which Android OS version you have, refer to our Android OS FAQs.

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        Unlock Your Phone

        This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

        To unlock your device that was locked by the app's lock: Enter the 4-digit numeric PIN provided in the Lock Device button of the website.

        Note: This is the same location where you clicked Lock Device to initiate the lock command.

            To unlock your device that was locked by its built-in lock feature:

            • If you previously set up the built-in device lock – Re-enter the pre-established PIN to unlock your device.

            • If you never set up the built-in device lock – Enter the 4-digit numeric PIN provided in the Lock Device button of the website. (This is the same location where you clicked Lock Device to initiate the lock command.)

              Note: This is the same location where you clicked Lock Device to initiate the lock command.

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            Contact Tech Coach

            This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

            Verizon Tech Coach is a service that gives you over-the-phone, personalized technical support from experts in Verizon Wireless devices and consumer electronics. For more information, refer to our Tech Coach FAQs.

            To directly contact Tech Coach:

            1. Open the Verizon Support & Protection App on your device.
            2. Tap Call Tech Coach.

            You've successfully contacted Tech Coach.

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            Modify Your Device Permissions

            Unless you’ve accidentally changed the permissions on your device for the Verizon Support & Protection App, you shouldn’t need to change them.

            To modify your device administration permissions so you can use the app:

            1. Go to Settings.

            2. Tap Security.

            3. Tap Device administrators.

            4. If you see a checked box next to “Verizon Support & Protection App,” then you have device administration permissions turned on. You can uncheck this box to turn off permissions which will disable the app.
            You’ve successfully modified the device administrator permissions.

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              Erase Data Remotely

              This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

              To erase the content on your phone remotely:

              1. Sign in to the Verizon Support & Protection App website.
              2. Ensure your data is backed up with Verizon Cloud or Backup Assistant Plus.
              3. Click Erase Data.
              4. Click Next to confirm your request to permanently erase the data from your phone.

              You've successfully erased data on your device.

              The type of data that will be erased will depend on a number of factors:

              • If you have Android OS 2.2 or greater and device administration permissions turned on – The erase data feature will perform a factory reset and erase all data and apps stored on the phone, including Verizon Support & Protection App. Once the erase feature is completed, you'll receive a status update indicating that your phone is reset to its original factory settings.

                In this case, the erase data feature won't erase data stored on the device’s external memory cards.

              • If you have Android OS 2.1 or have device administration permissions turned off – The erase data feature will erase data including contacts, text messages, calendar information and call history from your device, and multimedia files like photos, videos and audio files from your external memory card.

                In this case, once the erase feature has been completed, you'll receive a status update indicating what content was actually erased from your device.

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                Restore Your Data on Your Original Phone Using Verizon Cloud or Backup Assistant Plus

                1. Launch Verizon Cloud or Backup Assistant Plus on your phone.
                2. Complete the setup process.
                3. Perform a backup to restore your saved contacts.
                For more help using Verizon Cloud, refer to our FAQs. For more help using Backup Assistant Plus, refer to our How to Use Guide.

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                  Restore Your Data on a New Phone Using Verizon Cloud or Backup Assistant Plus

                  1. Download Verizon Cloud or Backup Assistant Plus to your new phone.
                  2. Launch Verizon Cloud or Backup Assistant Plus.
                  3. Complete the setup process.
                  4. Perform a backup to restore your saved contacts.
                  For more help using Verizon Cloud, refer to our FAQs. For more help using Backup Assistant Plus, refer to our How to Use Guide.

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                    Uninstall Verizon Support & Protection App

                    To uninstall the app from your device:

                    1. On your device, open Settings.
                    2. Tap Security.
                    3. Tap Device Administrators.
                    4. Tap the Verizon Support & Protection App to deselect it.
                    5. Tap Deactivate.
                    6. Tap Ok.
                    7. Return to Settings.
                    8. Tap Apps.
                    9. Tap Verizon Support & Protection App.
                    10. Tap Uninstall.
                    11. Tap Ok.

                    You’ve successfully uninstalled Verizon Support & Protection.

                    Note: Some devices will only allow you to disable the app, not uninstall it.

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                    iPhone

                    The Verizon Support & Protection App for iPhone can:

                    • Provide your phone’s last known location
                    • Show you how long your battery is predicted to last
                    • Tell you which files are using up your phone’s internal memory

                    Note: The premium version for iPhone also allows you to connect directly to Tech Coach from the app. The premium Verizon Support & Protection App for iPhone requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

                    This guide explains how to do the following on iPhone with the Verizon Support & Protection App:


                    Download Verizon Support & Protection

                    There are 2 ways to download Verizon Support & Protection:

                    • By phone call
                          1. Call **VSP from the device you want to install the app on.
                          2. Tap the link in the text message sent to your device for downloading the app from Apple® App StoreSM.
                          3. Tap FREE.
                          4. Tap INSTALL.
                            Note: You may be prompted to enter your Apple ID.
                          5. Tap OPEN when the app finishes installing.


                    • By searching Apple App Store

                          1. Tap App Store on the device you want to install the app on.
                          2. Tap the Search field.
                          3. Enter “Verizon Support & Protection.”
                          4. Tap Verizon Support & Protection.
                          5. Tap FREE.
                          6. Tap INSTALL.
                            Note: You may be prompted to enter your Apple ID.
                          7. Tap OPEN when the app finishes installing.

                    You’ve successfully installed Verizon Support & Protection.

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                    View Your Phone’s Last Known Location

                    To see the last known location of your phone:

                    1. Sign into your account at Verizon Support & Protection App website.
                    2. The last known location of your iPhone will be displayed once you sign in.

                    You've successfully found your phone's last known location.

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                    View Battery Life and Internal Memory

                    To see how long your battery is predicted to last and what’s using the phone’s internal memory:

                    1. Open the Verizon Support & Protection app on your phone.
                    2. The main screen will display how long your phone’s battery is predicted to last and what’s using its internal memory.

                    You’ve successfully found the predicted battery life of your phone and its internal memory content.

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                    Contact Tech Coach

                    This is a Verizon Support & Protection App Premium feature that requires a subscription to Total Mobile Protection. You can subscribe to Total Mobile Protection within 30 days of adding a line or upgrading your device.

                    Verizon Tech Coach is a service that gives you over-the-phone, personalized technical support from experts in Verizon Wireless devices and consumer electronics. For more information, refer to our Tech Coach FAQs.

                    To directly contact Tech Coach:

                    1. Open the Verizon Support & Protection App on your device.
                    2. Tap Call Tech Coach.

                    You've successfully contacted Tech Coach.

                    Back to top

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