Is this helpful?  
Cancel  

Certified Like-New Activation and Shipping Guide: Home Phone Connect

This guide contains general instructions on activating a Certified Like-New Replacement Home Phone Connect and shipping your defective one back to us.

Note: Once you return your device, it cannot be sent back to you.

Step 1: Prepare your replacement Home Phone Connect.

  1. Turn off your defective Home Phone Connect and remove the battery, antenna and power cable.

  2. Install the battery.

    insert battery

  3. Connect the antenna.

    connect antenna

  4. Plug in the power cable.

    Plug in the power cable.

  5. Insert one end of your phone cable into one of the telephone ports at the back of the Home Phone Connect and the other end into a home telephone or home telephone base unit.

    Insert one end of your phone cable

    Note: Do not connect your Home Phone Connect directly to your telephone wall jack.

  6. Press the Power button to turn on your Home Phone Connect.

Step 2: Activate service on your replacement Home Phone Connect.

If you live in one of the following states, complete the steps below:
  • Iowa
  • Michigan
  • Minnesota
  • Nebraska
  • Wisconsin
  1. Dial (877) 807-4646 from any phone and follow the prompts to activate your service. Have your Customer Receipt with you because you will be asked to confirm information from it.

  2. Dial *228 from a phone connected to your Home Phone Connect.

  3. Press 1 and follow the prompts.
For all other states:
  1. Dial *228 from a phone connected to your Home Phone Connect.

  2. Press 1 and follow the prompts.

Step 3: Ship your defective Home Phone Connect.

Note: You must return your defective Home Phone Connect within 10 days to avoid being charged full retail price for your replacement device, which may exceed $150.

Follow the instructions below to ship your defective Home Phone Connect.

  1. Remove all accessories from your defective Home Phone Connect, including battery (if removable), SD card, SIM card, USB cables, etc.

  2. Insert your defective Home Phone Connect under the film of the cardboard insert found in the shipping box to ensure safe return.

  3. Place the insert, with the defective device under film, back inside the shipping box.

  4. Seal the shipping box and attach the return label.

  5. Drop off the box at the nearest location of the carrier identified on the return shipping label.
Is this helpful?  
Cancel