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Activating Your 4G LTE Smartphone

If you are upgrading from iPhone®, you must turn off iMessage® before activating your new phone: Settings > Messages > iMessage > Off.

Follow these instructions to activate your new or Certified Pre-Owned 4G LTE Smartphone.

  1. Save contacts from your old device.

    Note: If you are new to Verizon Wireless, cannot access your old device or have already backed up your contacts using Backup Assistant, go to step 2.

    Contacts and media will not automatically transfer to your new device. You will need to back them up so you can restore them later on your new device.

    1. Back up contacts

      Refer to the How to Use Guide: Backup Assistant for instructions on backing up your contacts.

    2. Back up media

      You can back up pictures, videos and music by saving them to a memory card or with V CAST Media Manager1. Refer to the V CAST Media Manager website for more information on using this service.

  2. Activate your 4G LTE SIM card.

    Notes:

    • If you are using your existing Verizon Wireless 4G LTE SIM card, skip to step 3.

    • If you are a business customer and this is your first 4G LTE device, your 4G LTE SIM card is preinstalled on your new Smartphone, skip to step 4.
    To activate your SIM card, dial (877) 807-4646 from any phone and follow the prompts to activate your 4G LTE service.

    Have your Customer Receipt with you because you may be asked to confirm information from it, including the mobile number assigned to your 4G LTE SIM card.

  3. Insert your SIM card and battery into your 4G LTE Smartphone.

    1. If you received a 4G LTE SIM card in your shipment, snap the SIM card out of its holder without touching the gold electrical contacts.

      Or

      If you are using your existing Verizon Wireless 4G LTE SIM card, remove the SIM card from your old device without touching the gold electrical contacts.

      Note: The actual insertion process varies by device, so refer to your user guide for instructions on how to insert the SIM card. You can find your user guide by going to the Support page specific to your device and clicking on User Guide.

    2. Insert the battery and battery cover.

    3. Charge your new device.

  4. Activate your new 4G LTE Smartphone and transfer your contacts.

    1. Turn on your new 4G LTE device; activation will begin automatically.

    2. Follow the on-screen prompts to set up your device and download or activate Backup Assistant2 to transfer your contacts. Refer to the How to Use Guide: Backup Assistant for instructions on backing up your contacts

    3. If you back up media from your old device, restore it to your new device using one of the following methods:

      • If you backed up your media to a memory card, insert the card into your new device.

      • If you backed up your media using V CAST Media Manager, access the application and follow the prompts for restoring. Refer to the V CAST Media Manager website for more information on using this service.

1 Only available to consumer customers with compatible devices who are enrolled in My Verizon. Airtime or megabyte charges, as applicable, will apply for all downloads. Does not apply to business customers, federal / state government customers or Smartphone users.

2 For prepaid customers, data charges may apply for download (1 MB) and usage. Compatible device required.
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