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Activating Your LG G2 – Existing Customers

This guide is for current Verizon Wireless customers who purchased the LG G2. If you’re a new Verizon Wireless customer, refer to the Activating and Setting Up Your LG G2 Guide for New Customers.

Note: If you are upgrading from iPhone®, you must turn off iMessage® before activating your new phone:

To turn off iMessage:

1.    Tap Settings.
2.    Tap Messages.
3.    Tap iMessage.
4.    Tap Off.

Step 1: Save Contacts and Content from Your Old Device

Note:  If you have already backed up your contacts and content, go to Step 2.

Use one of the following options to back up your contacts and content:
  • On your original phone, download Verizon Cloud from the Play Store app to back up your phone’s content. Learn more about how it works at our Verizon Cloud FAQs.
  • If your original phone isn’t compatible with Verizon Cloud, use Backup Assistant Plus.
  • If your original phone isn’t compatible with the above options, visit our Contact Transfer Wizard and follow the instructions to save your contacts from your old phone.

Step 2: Turn Off Your Old Phone

Step 3: Call Our Automated System

Note:  If you are using your existing 4G LTE SIM card, skip to Step 4. For help installing your SIM card, our LG G2 Simulator shows you how it’s done.

  • Call (877) 807-4646 from any phone other than your new phone and follow the prompts to turn on your 4G LTE service. Have your Customer Receipt handy because you will be asked to confirm information from it.

Step 4: Activate Phone

Turn on the phone by pressing the power button on the back side of the phone, and follow the on-screen steps to complete activation and set up of your phone.

LTE is a trademark of ETSI, iMessage and iPhone are registered trademarkds of Apple Inc.
Android is a trademark of Google Inc. Use of this trademark is subject to Google Permissions.
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Last Modified: June 12, 2014