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Activating Your Samsung Galaxy S®4 – Existing Customers

This guide is for current Verizon Wireless customers who purchased Samsung Galaxy 4S. If you’re a new Verizon Wireless customer, refer to the Activating and Setting Up Samsung Galaxy 4S Guide for New Customers.

Note:  If you are upgrading from iPhone, you must turn off iMessage before activating your new phone: Settings > Messages > iMessage > Off.

Step 1: Save Contacts and Content from Your Old Phone

Note:  If you have already backed up your contacts and content, go to Step 2.

Step 2: Turn Off Your Old Phone

Step 3: Call Automated System

Note:  If you are using your existing 4G LTE SIM card, skip to Step 4.
  • Dial 1.877.807.4646 from any phone other than your new phone and follow the prompts to turn on your 4G LTE service. Have your Customer Receipt handy because you will be asked to confirm information from it.

Step 4: Locate and Insert SIM Card

  • If you received a Verizon Wireless 4G LTE SIM card in the red Getting Started folder included with your shipment, snap the SIM card out of its holder without touching the gold electrical contacts.
  • If you did not receive a Verizon Wireless 4G LTE SIM card, remove the SIM card from your previous device without touching the gold electrical contacts.
  • Locate the SIM card slot on top right side of device.  Unlatch the access door and insert the SIM card.  Replace the access door.  
  • For help installing your SIM card, see our Samsung Galaxy S4 simulator. 

Step 5: Activate Your Phone

  • Insert your phone’s battery, and attach the battery cover.
  • Turn on the device by pressing the power button on the top right of the device
  • Follow the on-screen steps to complete activation and set up of your phone

Visit the Verizon Cloud Support Page to see if your new phone is compatible with Verizon Cloud.  If your phone is compatible, download Verizon Cloud from the Google Play store to restore or save your pictures, videos, text messages and more.

© 2013 Samsung Telecommunications America, LLC. Samsung and Samsung Galaxy S®4 are all trademarks of Samsung Electronics Co., Ltd.

Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions.

Android is a trademark of Google Inc. Use of this trademark is subject to Google Permissions.
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