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Activating and Setting Up iPhone® 5 - Existing Verizon Wireless Customers

This guide is for current Verizon Wireless customers who purchased iPhone 5. If you’re a new Verizon Wireless customer, refer to the Activating and Setting Up iPhone 5 Guide for New Customers.

To activate and set up your iPhone 5 you will need to:

Step 1: Back up your contacts and voice mail messages
Step 2: Initiate 4G LTE Service
Step 3: Activate iPhone 5
Step 4: Set up additional services on iPhone 5

Step 1 - Back Up Your Contacts

Complete the following steps before you activate your new iPhone 5 in order to avoid losing your contacts and existing voice mail messages.

Existing iPhone users:

  1. Sync your old iPhone with iTunes® or create a backup with iCloud®.

  2. Turn off your old device.

Existing Verizon Wireless customers not currently using iPhone:

  1. Back up your contacts
    Visit the Contacts Transfer Wizard and follow the instructions to save your contacts from your old phone.

  2. Visit to see if your old phone is compatible with Verizon Cloud and for instructions on saving your pictures, videos and more.

Step 2 - Initiate 4G LTE Service

Dial (877) 807-4646 from any phone other than your new iPhone 5 and follow the prompts to initiate your 4G LTE service. Have your Customer Receipt handy because you will be asked to confirm information from it.

Step 3 - Activate iPhone 5

You can activate iPhone 5 wirelessly using your cellular connection or a Wi-Fi® connection or by tethering to your computer and using iPhone.

  1. Turn on iPhone 5 by pressing the On / Off button.

  2. Follow the Setup Wizard's on-screen instructions to select ‘Use Cellular Connection’ when you reach the activation screen.

    If cellular connection is not available, you can choose to activate you can activate by tapping ‘Connect to iTunes,’ or by selecting a WiFi network

      1. Ensure you have the latest version of iTunes. If you are new to iTunes, you will need to download the latest version from the Apple® website.

      2. Business and government customers: Please work with your IT department to ensure you are using an approved version of iTunes for your business or agency.

    • When prompted, review the Software License Agreement and, if you agree, click Agree to continue. Once activation is complete, a message will display on your iPhone 5.

    • Complete the remaining steps of the Setup Assistant, including restoring data from your iTunes or iCloud backup, if applicable.
    Note: It may take up to three minutes to complete activation.

    Step 4 - Set Up Additional Services on iPhone 5

    Set up Voicemail

    1. Tap the Phone app on iPhone 5.
    2. Tap the Voicemail tab and follow the prompts.

    Set up Wi-Fi

    1. Tap the Settings app on iPhone 5.
    2. Tap Wi-Fi.
    3. Set Wi-Fi to ON and select a network from the list.
    4. Enter a password, if prompted, and tap Join.

    Transfer Contacts

    I have contacts on my Mac® or PC
    1. Sync with iTunes.
    Traveling Abroad?

    Verizon Wireless offers global roaming to more than 200 countries on iPhone 4S. To activate global service or to get the latest coverage, voice and data rates, dial *611 from your mobile phone or (800) 922-0204 from a landline to speak to a Customer Service Representative. For additional details, visit

    Apple, iPhone, iTunes and iCloud are registered trademarks of Apple Inc
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