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Activating iPhone® 4 16GB and 32GB

Please follow the steps below for activating iPhone 4.

Step 1: Backup your contacts.

Step 2: Save any important voice mail messages and turn off your phone.

Step 3: Install iTunes® and set up an account.

Step 4: Activate your iPhone 4 using iTunes.

Step 5: Set up your voice mailbox.

Step 6: Transfer contacts.

  1. Backup your contacts.

    Existing Verizon Wireless Customers

    Contact backup must be performed prior to activation of iPhone 4 or contacts may be lost. Refer to the Backup Assistant website for step-by-step instructions on how to back up contacts on your existing Verizon Wireless device.

    Existing iPhone Users

    You can sync and transfer contacts and other content from your current iPhone to your new iPhone 4 with iTunes. For more information about syncing and transferring contacts with iTunes, refer to the Syncing with iTunes” page.

    All Other Customers

    Check with your existing wireless provider for contact back up options on your current device.

    If you already keep your contacts on your Mac® or PC, you can use iTunes to sync them to your new iPhone 4. iTunes syncs contacts with applications such as Mac OS® X Address Book, Yahoo!® Address Book, and Google Contacts on a Mac, or with Yahoo! Address Book, Google Contacts, Windows® Address Book (Outlook® Express), Windows Contacts (Vista® and Windows 7), or Microsoft Outlook 2003, 2007, or 2010 on a PC.

    iPhone 4 can also sync your contacts over the air using MobileMe or Microsoft Exchange. If your current device cannot sync contacts with any of these options, you may need to re-enter your contacts on your new iPhone 4 manually.
  2. Save any important voice mail messages and turn off your phone.

    Existing Verizon Wireless Customers

    Once your iPhone 4 is activated, you will no longer have access to your existing voice mailbox and all of your messages will be erased. For instructions on how to save your voice mail messages, refer to the “iPhone 4 – Visual Voice Mail” page.

    When you have completed this step, turn off your phone.

    Existing iPhone Users

    1. Connect your existing iPhone to your computer.
    2. Sync using iTunes.
    3. Once sync is complete, disconnect and turn off your old iPhone.

    All Other Customers

    To review your options, go to the “Getting Ready for iPhone – New Verizon Wireless Customers” guide.
  3. Install iTunes and set up an account.

    If you have the latest version of iTunes, launch it and log in to your Apple® account.

    Otherwise, download iTunes from the Download iTunes Now” page.

    After downloading, ensure you have an Apple account. If you do not have one, follow the on-screen instructions to create one.
  4. Activate your iPhone 4 using iTunes.

    1. Turn on your new iPhone 4.
    2. Connect iPhone 4 to your computer using the included USB cable.
    3. Review the Verizon Wireless Customer Agreement and click “I Accept” to continue.
    4. Follow the on-screen instructions to activate iPhone 4.

      Note: Please be patient during the activation process; do not cancel out of any of the steps. You can confirm activation is still in progress if your iPhone 4 is displaying the following message:

      iPhone Activating
  5. Set up your voice mailbox.

    1. Tap the Phone icon on your iPhone 4.
    2. Tap the Voicemail icon and click “Set Up Now.”
    3. Follow prompts to set up your voice mailbox password and greeting.
  6. Transfer Contacts.

    1. You will use the Backup Assistant app to restore your contacts to iPhone 4. Refer to the How to Use Guide: Backup Assistant for steps on downloading the app and restoring your contacts.
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