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How to Use Guide: Verizon FamilyBase™

Overview

Verizon FamilyBase is a service that you can use to monitor the activity of each device on your account, set usage limits for each device and help your children understand how to use their devices responsibly and safely. The insights this service provides are especially helpful for parents and anyone who has multiple family members on the same account. You can also use it to help avoid unexpected overage charges.

Refer to the Verizon FamilyBase FAQs for more information about this service.

Getting Started

Viewing Your Family’s Usage Information

Managing Your Verizon FamilyBase Account

Managing Blocks

    Managing Alerts


    Getting Started

    Signing Up for Verizon FamilyBase

    To sign up:

    1. Go to the FamilyBase page.



    2. Follow the onscreen instructions to receive your 1 month free trial.

    You’ve successfully signed up for Verizon FamilyBase.

    Signing In to Verizon FamilyBase

    There are two ways you can sign in to Verizon FamilyBase:

    Signing in from the website

    1. Go to the FamilyBase page.



    2. Enter your User ID and Password for My Verizon.



    You’ve successfully signed in to Verizon FamilyBase.

    Signing in from your mobile device

    The steps for signing in vary by device:

    • Android™

      Note: The Verizon FamilyBase device app is only available on Android smartphones. To get the app, search for Verizon FamilyBase in the Google Play store on your device and follow the onscreen instructions to install it. If you don’t find the app in the Google Play store, your device may not be compatible and you should sign in from the website.
    1. Open the Verizon FamilyBase app and tap Sign In.



    2. Enter your User ID and Password for My Verizon.



      You’ve successfully signed in to Verizon FamilyBase.
    • iPhone® and Basic Phones - When you sign up, you’ll receive a text message telling you the best way to sign in from your phone. Follow the instructions listed in that text message.

    Setting Up Controls

    To set up the Controls feature for each of your devices:

    1. Go to the FamilyBase page in My Verizon.



      Note: For step-by-step instructions, refer to the Signing In to Verizon FamilyBase section.

    2. Click Controls.



    3. Select the type of control you’d like to set up or edit. 
    • Usage Limits
    • Time Restrictions
    • Trusted Contacts
    • Blocked Contacts
    • Purchase Limits
    • On Demand Lock (if available)



    1. Set the desired controls for one or multiple lines.



    2. Click Save Changes.



    You’ve successfully set up Controls.

    Back to top

    Viewing Your Family’s Usage Information

    Viewing All Call and Text Activity

    Viewing on your computer

    1. Go to the FamilyBase page in My Verizon.

      Note: For step-by-step instructions, refer to the Signing In to Verizon FamilyBase section.



    2. Select your child’s device from the list on the left side of the screen.



    3. Click All Activity.



    A history of that phone's calling and texting activity will appear.



    Viewing on your mobile device

    1. Sign in to your FamilyBase account.



    2. Swipe left or right to select your child’s device.



    3. Tap Activity.


    A list of that phone's calling and texting activity will appear.



    Note: Some devices will show seven days of activity history, while others will only show one day of activity.

    Viewing How Much Your Child Texts

    To view your child’s texting activity:

    1. Go to the FamilyBase page in My Verizon.



      Note: For step-by-step instructions, refer to the Signing In to Verizon FamilyBase section.

    2. Select your child’s device from the list on the left side of the screen.



    3. Click texts in the Activity Summary.



    Your child's texting activity will appear. Look at the Texting Details summary in the lower-left of the screen to see how many texts your child sent and received in the past week.



    Viewing How Much Time Your Child Spends on Calls

    To see how many minutes your child uses on calls:

    1. Go to the FamilyBase page in My Verizon.



      Note: For step-by-step instructions, refer to the Signing In to Verizon FamilyBase section.

    2. Select your child’s device from the list on the left side of the screen.



    3. Click minutes in the Activity Summary.


    Your child’s calling activity will appear. Look at the All Hours box in the lower-left side of the screen to see how many minutes your child spent on the phone during the past week.



    Viewing Calls and Texts with a Specific Contact

    To see how often your child calls or texts one of their contacts:

    1. Go to the FamilyBase page in My Verizon.



      Note: For step-by-step instructions, refer to the Signing In to Verizon FamilyBase section.

    2. Select your child's device from the list on the left side of the screen.



    3. Select the Contacts tab at the top of the screen.



    4. You’ll see a list of all the contacts in that phone's address book. Select the name of the contact.


    The Contacts Details page for that contact will open. You’ll see the number of times your child called and texted that contact in the past seven days.



    Viewing Recently Added Contacts

    To see a list of the contacts in a phone* (the numbers in a phone's address book):

    1. Go to the FamilyBase page in My Verizon.



      Note: For step-by-step instructions, refer to the Signing In to Verizon FamilyBase section.

    2. Select your child's device from the list on the left side of the screen.



    3. Click the Contacts tab.


    You’ll see a list of all the contacts in that phone's address book. You can view recently added contacts or the contacts you’ve added to your watchlist by selecting the appropriate filter at the top of the list.



    *The FamilyBase Companion app must be installed on your child’s Android™ device to view this information.

    Viewing When Your Child Texts

    To see when your child texts:

    1. Go to the FamilyBase page in My Verizon.



      Note: For step-by-step instructions, refer to the Signing In to Verizon FamilyBase section.

    2. Select your child’s device from the list on the left side of the screen.



    3. Click texts in the Activity Summary section.


    Your child’s texting activity will appear. The School Hours box and Late Hours box at the bottom of the screen will show you the number of texts your child has sent during those times in the past week.



    Viewing the Apps Installed On Your Child’s Device

    You must install the FamilyBase Companion app on your child’s compatible Android™ device in order to see information about the apps installed on it. Once the Companion app is on your child’s device, use the steps below to view a list of your child’s apps:

    1. Go to the FamilyBase page in My Verizon.



      Note: For step-by-step instructions, refer to the Signing In to Verizon FamilyBase section.

    2. Select your child’s device from the list on the left side of the screen.



    3. Click apps (if present) in the Activity Summary section.


    A list of the apps installed on your child’s device will appear.

    Back to top

    Managing Your Verizon FamilyBase Account

    Managing Nicknames

    To change the nickname of your child’s phone:

    1. Go to the FamilyBase page in My Verizon.



    2. Click Profiles.



    3. Click Edit Nickname underneath the mobile number you want to update.



    4. Enter the nickname.



    5. Click Submit Changes.


    You’ve successfully changed the nickname of your child’s phone.

    Setting School Hours and Night Hours

    On your computer:

    1. Go to the FamilyBase page in My Verizon.



      Note: For step-by-step instructions, refer to the Signing In to Verizon FamilyBase section.

    2. Select your child’s device from the list on the left side of the screen.



    3. Click on texts or minutes in the Activity Summary section.



    4. A new page will appear. Locate the boxes labeled School Hours and Night Hours.



    5. Click on the times (listed in blue) that you want to make changes to.



    6. A pop-up will appear. Select the start time, end time and days of the week.



    7. Click Save.



    You’ve successfully changed the School and Night hours.

    On your Android™ phone:

    1. Sign in to your FamilyBase account.



    2. Swipe left or right to select your child’s phone.



    3. Tap Activity.



    4. Tap the Options icon in the top right corner of the screen.



    5. Select the hours you’d like to modify.



    6. Select the start time, end time and days of the week.



    7. Tap the Back icon to return to the Activity screen.


    Your changes will be saved automatically. You’ve successfully changed the School and Night hours.

    Adding a Contact to the Watchlist

    To add a contact to the Watchlist:

    1. Go to the FamilyBase page in My Verizon.



      Note: For step-by-step instructions, refer to the Signing In to Verizon FamilyBase section.

    2. Select your child’s device from the list on the left side of the screen.



    3. Click Contacts.



    4. You’ll see a list of all the contacts in the address book for that phone. Locate the contact you’d like to add to the watchlist.



    5. Click the Flag icon to the right of the contact's name.


    Your changes will be automatically saved. Your child will receive a text message stating that the contact was added to your watchlist.

    Locking Your Child’s Phone

    You must install the FamilyBase Companion app on your child’s compatible Android™ phone in order to access the on-demand lock. Once the Companion app is on your child’s phone, use the steps below to lock your child’s phone on demand:

    1. Go to the FamilyBase page in My Verizon.



      Note: For step-by-step instructions, refer to the Signing In to Verizon FamilyBase section.

    2. Click Controls.



    3. Locate the box for your child’s phone.



    4. Click Lock For 30 Minutes to lock the phone for 30 minutes.



      Note: If the current lock status is Locked, the phone is already locked.

    5. Click +30 Minutes to increase the duration of the lock by 30 minutes.


    You’ve successfully locked the phone.

    Unlocking Your Child’s Phone

    To unlock your child’s phone:

    1. Go to the FamilyBase page in My Verizon.



      Note: For step-by-step instructions, refer to the Signing In to Verizon FamilyBase section.

    2. Click Controls.



    3. Locate the box for your child’s phone.



    4. Click Unlock to unlock the phone.



      Note: If the current lock status is Unlocked, the phone is already unlocked.

    You’ve successfully unlocked the phone.

    Enabling Overrides on Your Child’s Phone

    To enable overrides on your child’s phone:*

    1. Go to the FamilyBase page in My Verizon.



      Note: For step-by-step instructions, refer to the Signing In to Verizon FamilyBase section.

    2. Click Controls.



    3. Locate the box for your child’s phone.



    4. Click Overrides Allowed under the Lock For 30 Minutes button.


    Your changes are automatically saved. You’ve successfully enabled overrides.

    *The FamilyBase Companion app must be installed on your child’s Android™ device to use this function.

    Back to top

    Managing Blocks

    Block Calls and Text Messages

    To block calls and text messages with a contact:

    1. Go to the FamilyBase page in My Verizon.
    2. Click Controls.
    3. Click the Blocked Contacts tab.
    4. Next to the line that you want to add the block to, click Add Blocks.
    5. In the Name field, enter the contact’s name.
    6. In the Contact Info field, enter the phone number that you want to block. 
    7. Select Domestic or International Number from the dropdown.
    8. Click Add.

    You’ve successfully added the block.

    Block Email Address and Screen Name

    To block a contact’s email address or screen name:

    1. Go to the FamilyBase page in My Verizon.
    2. Click Controls.
    3. Click the Blocked Contacts tab.
    4. Next to the line that you want to add the block to, click Add Blocks.
    5. In the Name field, enter the contact’s name.
    6. In the Contact Info field, enter the email address or screen name you want to block.
    7. Select Email or Screen Name from the dropdown.
    8. Click Add.

    You’ve successfully added the block.

    Block Calls from Restricted, Unavailable and Private Numbers

    To block calls from restricted, unavailable and private numbers:

    1. Go to the FamilyBase page in My Verizon.
    2. Click Controls.
    3. Click the Blocked Contacts tab.
    4. Next to the line that you want to add the block to, click Add Blocks.
    5. Check the box next to Block Restricted, Unavailable and Private Numbers.
    6. Click Add.

    You’ve successfully added the block.

    Block Outgoing Calls to 411 Directory Assistance

    This block will prevent calls to Directory Assistance (411, *411, #411 and 1411) from the phone. Because there is a fee for each call made to Directory Assistance, this is a useful way to prevent unexpected costs.

    To block calls to 411 Directory Assistance:

    1. Go to the FamilyBase page in My Verizon.
    2. Click Controls.
    3. Click the Blocked Contacts tab.
    4. Next to the line that you want to add the block to, click Add Blocks.
    5. Check the box next to Block Outgoing 411 Directory Assistance Calls.
    6. Click Add.

    You’ve successfully added the block.

    Back to top


    Alerts

    Managing Alerts and Notifications

    To change how and when you’re notified about alerts:

    1. Go to the FamilyBase page in My Verizon.



      Note: For step-by-step instructions, refer to the Signing In to Verizon FamilyBase section.

    2. Select your child’s device from the list on the left side of the screen.



    3. Click Notifications to see a list of alert types.



    4. Check the Daily Email box next to each type of alert for which you’d like to receive an email.



      Note: Uncheck the box if you don’t want to receive email notifications.

    5. Check the Text box next to the alerts for which you’d like to receive text message notifications.*



    6. When you're done, click Save Changes in the lower-left side of the screen.


    You’ve successfully changed your alert notifications.

    *The FamilyBase Companion app must be installed on your child’s Android™ device to use this function.

    Setting Override Alerts

    To change how you’re notified about overrides:*

    1. Go to the FamilyBase page in My Verizon.



      Note: For step-by-step instructions, refer to the Signing In to Verizon FamilyBase section.

    2. Select your child’s device from the list on the left side of the screen.



    3. Click Notifications.



    4. Check the box next to Daily Email and/or Text to receive that type of notification.



      Note: Uncheck the box If you don't want to receive an email or text message notification.

    5. Click Save Changes in the lower-left side of the screen.


    You’ve successfully changed your override notifications.

    *The FamilyBase Companion app must be installed on your child’s Android™ device to use this function.

    Viewing Alerts and Alert History

    To see the alerts for a phone on your account:

    1. Go to the FamilyBase page in My Verizon.



      Note: For step-by-step instructions, refer to the Signing In to Verizon FamilyBase section.

    2. Select your child’s device from the list on the left side of the screen.



    3. Click All Activity to see a history of the phone’s activity.



    4. Click Alerts.


    The alerts for that phone will display. Use the arrows at the top or bottom of the All Activity page to view the alert history from previous days.


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