Is this helpful?  
Cancel  

How to Use Guide - Trade-In Program

How to Trade In Your Old Device with an Upgrade of your device

  1. Sign in to My Verizon.
  2. Select the device you would like to upgrade.

  3. Select Manage Device.


  4. Select Upgrade My Device.

  5. Click Recycle your old device.

  6. Select the manufacturer and model of your device and click Continue to Next Step.

  7. Answer any questions about the device you want to trade in, then click Appraise Your Old Device.

  8. The screen displays the appraisal value based on the answers you provided. From here, you can either select to opt out by clicking No Thanks or move forward by clicking Accept and Continue.

  9. Once you Accept and Continue, read the Terms & Conditions.  Check the I have read the Terms & Conditions box, then select Accept Terms & Conditions to continue.

  10. Continue completing your order and click Checkout to proceed to the shopping cart.

  11. Fill out your shipping information and select the  button to receive a Verizon Wireless gift card, then click Continue to Payment Info


    Note: You will also have the option to donate to Hopeline.  Refer to the How to Donate Your Old Device to HopeLine section for more information.

  12. Complete the remaining order information and accept the Terms & Conditions, then click Continue to Review Your Order.

  13. Review the order page and click Complete Order.
  14. Click on Print Receipt Details to print your trade-in receipt.

  15. Click on Appraise Another Device to trade in more devices on the Verizon Wireless Trade-In site.

How to Trade In Your Old Device with Adding a Line to Your Existing Account

  1. Sign in to My Verizon and click Add a Device.

  2. Click Find out your trade in value.

  3. Select your device from the manufacturer and model drop-down boxes and click Continue to Next Step.

  4. Answer the questions about the device you want to trade in, then click Appraise Your Old Device.

  5. The screen displays the appraisal value based on the answers you provided. From here, you can either select to opt out by clicking No Thanks or move forward by clicking Accept and Continue.

  6. Once you Accept and Continue, read the Terms and Conditions.  Check the I have read the Terms and Conditions box, then Accept Terms & Conditions to continue.

  7. Continue completing your order and click Checkout to proceed to the shopping cart.

  8. Fill out the information and select the button to receive your Verizon Wireless gift card, then click Continue to Payment Info.


    Note: You will also have the option to donate to Hopeline.  Refer to the How to Donate Your Old Device to HopeLine section for more information.

  9. Complete the remaining order information and accept the Terms & Conditions, then click Continue to Review Your Order.

  10. After reviewing your order, click Complete Order
  11. Click Print Receipt Details to print your trade-in receipt.

  12. Click Appraise Another Device to trade in more devices on the Verizon Wireless Trade-In site.

How to Trade In Your Old Device If You Are a New Customer and want to place an order

  1. Place your order for your new device.
  2. Click Recycle your old device.

  3. Select the manufacturer and model of your device and click Continue to Next Step.

  4. Answer the questions about the device you want to trade in, then click Appraise Your Old Device.

  5. The screen displays the appraisal value based on the answers you provided. From here, you can either select to opt out by clicking No Thanks or move forward by clicking Accept and Continue.

  6. Once you Accept and Continue, read the Terms and Conditions.  Check the I have read the Terms and Conditions box, the  Accept Terms & Conditions to continue.

  7. Continue completing your order and click Checkout to proceed to the shopping cart.
  8. Fill out the information and select the button to receive your Verizon Wireless gift card, then click Continue to Payment Info.


    Note: You will also have the option to donate to Hopeline.  Refer to the How to Donate Your Device to HopeLine section for more information.

  9. Complete the remaining order information and accept the Terms & Conditions, then click Continue to Review Your Order.

  10. After reviewing your order, click Complete Order.
  11. Click Print Receipt Details to print your trade-in receipt.

  12. Click Appraise Another Device to trade in more devices on the Verizon Wireless Trade-In site.

How to Donate Your Old Device to HopeLine

At checkout:

  1. Fill out information and select radio button to donate device to HopeLine, then click Continue to Payment Info.


  2. Fill out payment information and accept the Terms & Conditions, then click Continue to Review Your Order.

  3. After reviewing your order, click Complete Order.
  4. Click Complete Your Donation.
  5. Follow the instructions for donation on the HopeLine site.
Is this helpful?  
Cancel