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How to Use Guide – Verizon Device Recycling Program

With the Verizon Device Recycling Program, you can trade in or donate your old device when you get a new one. This is a great way to safely recycle old, unused devices, which eliminates clutter in your home and helps protect the environment. You may even get money back for certain devices you trade in or help a victim of domestic violence by donating your device to HopeLine®.

This guide includes steps on how to recycle a device and how to check the status of your trade-in submission. You can also refer to the Verizon Device Recycling Program page for more details about this program.

Table of Contents
Note: You can also recycle your device while ordering a new one online. To learn how, select the link below that describes your situation:

How to Recycle Your Old Device

  1. Go to the Verizon Device Recycling Program page.
  2. Follow the prompts in the Appraise Device section. This will let you know what your device’s appraisal value is, if any. You’ll also be able to confirm your information and print a receipt.


You’ve successfully submitted your device to be recycled. Follow the onscreen instructions for how to send in your device.

How to Check the Status of Your Trade-In Submission

  1. Go to the Verizon Device Recycling Program page.
  2. Click on the Check Status tab.


  3. Enter the requested info and click the Check Status button.

You’ll be shown the current status of your trade-in submission.

How to Recycle Your Old Device While Upgrading Online

You can choose to trade in or donate your device while upgrading to a new one online. Follow the steps below:

  1. Go to the Upgrade Device page in My Verizon
  2. Click the Recycle Your Device link below the device you want to upgrade.

  3. Select the manufacturer and model of your device and click Continue To Next Step.


  4. Answer any questions about the device you want to trade in, and then click Appraise Your Old Device.


  5. The screen will display the appraisal value based on the answers you provided. From here, you can either select to opt out by clicking No Thanks or move forward by clicking Accept and Continue.


  6. Read the Terms & Conditions. Check the I have read the Terms & Conditions box, and then click Accept Terms & Conditions to continue.


  7. Continue completing your order and click Checkout to proceed to the shopping cart.


  8. Fill out your shipping information and select the button to receive a Verizon Wireless gift card.

    Note: You can also choose to donate your phone to HopeLine from this page.


  9. Click Continue to Payment Info.

  10. Complete the remaining order information and accept the Terms & Conditions. Then click Continue to Review Your Order



  11. Review the order page and click Complete Order.
  12. Click Print Receipt Details to print your trade-in receipt.

    The device is now ready to be recycled. Print your receipt and follow the instructions provided to send in your old device.

    Note: If you have additional devices to trade in, click Appraise Another Device to repeat the process.

How to Recycle Your Old Device While Adding a New Line to Your Account

You can choose to trade in or donate your device while adding a new line to your account online. Follow the steps below:

  1. Go to the Add New Device page in My Verizon or sign in and click Add a Device.


  2. Click Find out your trade-in value.


  3. Select your device from the manufacturer and model dropdowns and click Continue To Next Step.


  4. Answer the questions about the device you want to trade in, and then click Appraise Your Old Device.


  5. The screen displays the appraisal value based on the answers you provided. From here, you can either select to opt out by clicking No Thanks or move forward by clicking Accept and Continue.


  6. Read the Terms & Conditions. Check the I have read the Terms and Conditions box, and then click Accept Terms & Conditions to continue.


  7. Continue completing your order and click Checkout to proceed to the shopping cart.


  8. Fill out the information and select whether you want to receive a gift card for the device or donate it to HopeLine.



  9. Click Continue to Payment Info.



  10. Complete the remaining order information and accept the Terms & Conditions, then click Continue to Review Your Order.


  11. Click Continue to Review Your Order.
  12. After reviewing your order, click Complete Order
  13. Click Print Receipt Details to print your trade-in receipt.
The device is now ready to be recycled. Follow the instructions provided to send in your old device.

Note: If you have additional devices to trade in, click Appraise Another Device to repeat the process.

How to Recycle Your Old Device If You're a New Customer Placing an Order

If you’re a new Verizon Wireless customer signing up and ordering a device online, you can choose to trade in or donate your old device, even if it’s from a different carrier. Follow the steps below:

  1. Go to the Tell Us About Your Trade-In Value page.


  2. Select the manufacturer and model of your device and click Continue to Next Step.


  3. Answer the questions about the device you want to trade in, and then click Appraise Your Old Device.


  4. The screen will display the appraisal value based on the answers you provided. From here, you can either select to opt out by clicking No Thanks or move forward by clicking Accept and Continue.


  5. Read the Terms & Conditions. Check the I have read the Terms and Conditions box, and then click Accept Terms & Conditions to continue.


  6. Continue completing your online order and click Checkout to proceed to the shopping cart.
  7. Fill out the information and select whether you want to receive a gift card for the device or donate it to HopeLine.



  8. Click Continue to Payment Info.


  9. Complete the remaining order information and accept the Terms & Conditions.

  10. Click Continue to Review Your Order.
  11. After reviewing your order, click Complete Order.
  12. Click Print Receipt Details to print your trade-in receipt.


Your device is now ready to be recycled. Follow the instructions provided to send in your old device.

Note: If you have additional devices to trade in, click Appraise Another Device to repeat the process.


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