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How to Use Guide: Using VZAccess® Manager

This guide covers the following topics:

  1. Features
  2. Getting Started
  3. Connecting with VZAccess Manager
  4. Connectivity Warning Messages
  5. TXT Messaging
  6. Additional Features
  7. The Toolbar Buttons

Features

WWAN (Wireless Wide Area Network, 1xEV-DO/1xRTT/CDMA) Specific Features:

  1. Creates a NationalAccess - Mobile Broadband connection if using a Mobile Broadband capable device. This connection will automatically fall back and attempt connecting via NationalAccess if the Mobile Broadband service is unavailable.
  2. Signal strength and battery level display for supported wireless devices.
  3. Usage information retrieval and display for easy data usage control.
A WWAN capable device is required to use the WWAN features. Individual WWAN features are also device dependent as described in the WWAN section above.

Wi-Fi Features:

  1. Configures Wi-Fi Adapter to work with VZAccess Manager.
  2. Displays Wi-Fi connections and signal strength when in a Wi-Fi coverage area. Supports connections to Wi-Fi networks such as ones used at home or work. Automatically detect if Verizon Wi-Fi access is available in your vicinity.
  3. Supports built-in Wi-Fi adapters or PC Cards.


Other Features:

  1. Can launch your browser, e-mail client, VPN or a program of your choice upon connection.
  2. Logs connections used, duration and bytes sent and received.
  3. See the section "Additional Features" for more information about the features of VZAccess Manager.

Getting Started

Double click on the "VZAccess Manager" icon on your desktop or click on the Windows "Start" menu and select "VZAccess Manager" from the list of programs.



About the Networks View

The VZAccess Manager will open to the Networks view by default. This view is where you manage your wireless connections. The Networks view displays all currently available network connections.

At a glance you can see the signal strength and battery level (if applicable) of your WWAN or Wi-Fi network. Your current connection state and the elapsed time of the connection are displayed along the bottom of the status bar.

Networks View

If your expected connection does not appear or if you connected your wireless phone and cable, or inserted your wireless CDMA PC Card or Wi-Fi Card after starting VZAccess Manager, select "Detect Device" button. This will cause VZAccess Manager to look for your wireless device(s) and verify network availability. If you manually added any Wi-Fi networks because they do not broadcast their SSID, they will always be displayed, and you will have to refer to the signal strength displayed to know when you are in range. See the section "Wi-Fi Specific Settings" for additional details.


Note that with certain Wi-Fi adapters the signal strength for Wi-Fi networks is not accurate until you connect to the network.

Connecting with VZAccess Manager

Once your Wi-Fi or WWAN device is properly configured, connecting to the Internet is as simple as selecting the network connection type shown in the list and clicking the "Connect" button. Note that the "Connect" button immediately above the list will change to "Connect WWAN" or "Connect Wi-Fi" as appropriate based on the current selection in the networks list.
  1. Select one of the following connections: "Verizon Wireless - VZAccess".
  2. Click the "Connect WWAN" button when it becomes enabled.
Once connected, the "Connect WWAN" button will change to "Disconnect". Simply click this to end your current connection. To connect to any other network shown, select it, and then select "Connect".

The Status Bar

Information regarding your current network connection can be seen in the status bar along the bottom of the VZAccess Manager screen. For more information on this status bar, see the section "The Status Bar" in the "Additional Features" section.

Note: If you are in the presence of a private Wi-Fi network (such as one at work or at home) it will also appear if you selected the Wi-Fi option during setup. If the number of connections exceeds what can be displayed, a vertical scroll bar will appear to the right of the connections. Scroll down to see them all.


The first time you connect with Mobile Broadband, NationalAccess a connectivity warning message will appear. You have the option to suppress these warning messages when they are displayed.
connectivity message
VZAccess Manager will display status information at the bottom during the connection process as well as while connected. When not connected, the status text in the lower left corner will display "Not connected" for the currently selected network. The timer will display "00:00:00". Once connected, the status text will display "Connected" and the elapsed timer will begin to run. When a connection is active, its name will appear as bold text.

The status is also reflected in the Task Tray icon.

    Connected

    Idle - Not Connected

A window will also slide out of the tray showing when you connect and disconnect from networks.

popup status

The pop up status can be turned off, if desired, by selecting "Options", choosing "Preferences", clicking the "Application" tab, and un-checking "Show popup status windows by tray". Right clicking on the tray icon provides various options, and double clicking on it will always show the application. Placing your cursor on it will display the current connection status.

Based on your preferences, your browser, e-mail or VPN program can be launched automatically, or you can launch whatever software you want to use. Pressing the “Start VPN” after a connection is established will launch the VPN client. You can also determine if all connections show in the drop down list or only your wireless ones, see Setting Your Preferences.

At any time during your connection, you can check your current connection speed and throughput stats in the "Statistics" tab on the VZAccess Manager main window or by selecting the “View” menu, then “Statistics.”
Note: It’s not recommended that you use this to estimate or monitor data usage during your billing cyle.

statistics

Dormancy:

Mobile Broadband data sessions become dormant if you are not sending or receiving any data. As soon as you resume sending or receiving data, the data session will return to an active state. The status bar will update to reflect the connection status once the connection goes into dormancy.

dormancy

While dormant, your wireless phone / device may be able to receive a voice call. If you leave your wireless phone connected to your PC, after you finish your voice call you may be able to resume your data session as you normally would.

Connectivity Warning Messages

NationalAccess

The first time you connect via the NationalAccess / Mobile Broadband connection, the following warning message will be displayed:

national access

This message will display each time you go to connect via the NationalAccess connection until you select "Do not show this warning again".

Wi-Fi

The first time you connect to a Wi-Fi network, you will see the following warning:

WiFi access

In most cases connecting to a private Wi-Fi network is a simple process and you can use VZAccess Manager instead of the Wi-Fi client you would normally use.

TXT Messaging

VZAccess Manager supports TXT Messaging for most devices that support support TXT Messaging.

Txt Messaging

Receiving TXT Messages

  • All of your TXT messages will appear in the list box at the top of the TXT Messaging view. By default, all sent and received messages will appear.
  • To view only certain messages, click on the "View All" drop down box. Then select "View Received," "View Sent," or "View All".
  • If you are in the TXT Messaging view and a new message arrives, the message will automatically appear in the list and be displayed in bold. All unread messages are also be displayed in bold.
  • To view a long TXT message, select the message in the list view. The details of the message will appear below the list.
  • If you are not in the TXT Messaging view and a new message arrives, an incoming message sound will be played and a TXT icon will appear in the status bar showing that new messages are available. txt icon There is also a TXT preference option that can automatically switch VZAccess to the TXT view when new messages arrive. By default, this feature is turned off. To turn on this feature, Select the “Options” menu, then “Preferences,” click the “TXT Message” tab, then check “Open SMS window on arrival of new messages.”
  • To reply to an inbound message, select the message and press the "Reply" toolbar button. The phone number of the sender will be populated in the send area below. Enter your new message and press the "Send" button to send the message.
  • To forward an inbound message, select the message and press the "Forward" toolbar button. The message will be populated in the send area below prefixed with a "FW:". Press the "Send" button to send the message.
  • To resend a sent message, select the message and press the "Resend" toolbar button. The phone number and message will be populated in the send area below. Press the "Send" button to send the message again.

Sending TXT Messages

  • To Send a TXT to an individual or multiple recipients, simply click the “Compose” toolbar button, enter the 10-digit mobile number or click on the "To" button to open your Contact List. Separate each address with a comma, (Ex: 4529067334, 6594556321).
  • To send a TXT to one of the entries in your Contact List, click the "To" button to open the Contacts window. Simply double click on the name of the user and that individual will automatically be added to the "To" field. Holding down the "Ctrl" key while you click names from the lists will allow you to select multiple names at once.
  • The phone number and the message field are required.
  • The Character counter counts up from 0 to 160 and counts all of the characters typed in the message field.
  • Click the "Send" button.

Additional Features

The Status Bar

The details of your current connection can be seen in the status bar at the bottom of the VZAccess Manager interface. This status bar is always visible when the interface is fully expanded. For information on minimizing the VZAccess Manager interface, see the section "Minimizing the Interface".

status bar

Connection Status

The text on the bottom left portion of the status bar reflects your current state. During an active connection, this text will change to "Connected". If you are not connected, it will display "Not Connected".

Device Status Area

The text that reads "Verizon Wireless" can change to the following:

  • Device not inserted/Device not available - Your device is either removed from the laptop or in use by another application.
  • Device not activated - Your device needs to be activated. Select "Activation" from the "Options" menu.
    Note: Manual activation via VZAccess Manager is only applicable to 3G devices. Activation for a 4G LTE device is done automatically in the background as soon as the device is connected to the laptop the first time.

Coverage

The Verizon Coverage Indicator tells you what type of Verizon connection you are have available or are connected to.

New TXT

If your device supports TXT messaging, an icon txt icon appears on the status bar to show that you have a new TXT message waiting. Double click on the icon to jump to the TXT view to see the message.

Throughput

The amount of data that you have sent and received since the current network connection was initiated can be seen by holding the mouse over the “Data Transmission Indicator” (green up and down arrows) on the right side of the status bar.
Note: It’s not recommended that you use this to estimate or monitor data usage during your billing cyle.

Battery Level

The current battery level of your Mobile Broadband Connect device can be seen on the right side of the status bar. 

Elapsed Time

The amount of time that has elapsed since the current network connection was initiated is tracked by the “Connection Timer”.

Roaming Status

VZAccess Manager displays Roaming status for PC Cards. These icons will show on status bar in these scenarios:

Intl Roaming icon         International Roaming

Extended network icon         Extended Network

No icon     Home Network

The Toolbar Buttons

toolbar buttons

The following buttons may appear above the Available Networks area:
  • Usage — Clicking this button displays a dialog with your usage information as of the end of the most recent data session that has been processed through Verizon Wireless’ systems. If your WWAN device is not connected, you must have SMS enabled for your account in order to receive usage information.

  • My Verizon — Clicking this button opens your default browser to the My Verizon web site log-in page.

  • Network Selection — The Network Selection button is only available if you are using a Global Data capable device. Click this button to open the Network Selection dialog.

  • Detect Device — Clicking this button opens the Detect Wireless Device dialog.

Minimizing the Interface

The VZAccess Manager interface can be minimized to take up as little screen space as possible.

minimized view

To return the VZAccess Manager interface to the normal size, select "Changed to Full View" button.

Tools Menu

The options available on the Tools menu are displayed based on whether you are using Minimum View or Full View, and what tab you have displayed in Full View. The following options are available in Minimum View and when the Networks Tab is selected in Full View.
  • Usage — Selecting this option displays a dialog with your usage information as of the end of the most recent data session that has been processed through Verizon Wireless’ systems. If your WWAN device is not connected, you must have SMS enabled for your account in order to receive usage information.

  • My Verizon — Selecting this option opens your default browser to the My Verizon web site log in page.


Options Menu

The Options menu allows you to perform various actions depending on the type of device you have inserted. The following options may appear on the Options menu"

  • Preferences — Selecting this option opens the Preferences dialog.

  • Network Selection — This option is only displayed if you are using a Verizon Wireless Global Ready or embedded Global WWAN device. Selecting this option opens the Network Selection dialog.

  • Mobile Operator — This option is only displayed if you are using a Verizon Wireless Global Ready or embedded Global WWAN device. Selecting this option opens the Network Selection dialog.

  • Preferred Service — This option is only displayed if you are using a Verizon Wireless Global Ready or embedded Global WWAN device. Selecting this option opens the Network Selection dialog.

  • Diagnostics — Selecting this option opens the Diagnostics dialog.

  • Session Log — Selecting this option opens the Session Log dialog.

  • Detect Device — Selecting this option opens the Detect Wireless Device dialog.

  • Activation — Selecting this option starts the automatic device activation process.

  • Power On/Off WWAN Device — Selecting this option turns your WWAN device on or off. You may wish to turn off your WWAN device when not in use to conserve battery power.
    Note: Not all devices support this option.

 

The Help Menu

The Help menu provides you with help about VZAccess Manager.  It also provides information on how to contact support and other functions related to maintaining and supporting VZAccess Manager.
  • Contents — Selecting this option or pressing F1 opens the online help.

  • Check for Updates — Selecting this option performs a check for newer versions of VZAccess Manager. If a newer version is found, you will be given the opportunity to download and install the newer version.

  • Support — Selecting this menu item displays Technical Support contact information.

  • Device Support Page — Selecting this option opens your default browser to the Equipment Guides page of the Verizon Wireless web site where you can get more information about your Verizon Mobile Broadband device.

  • About VZAccess Manager — Selecting this option opens the About VZAccess Manager dialog. This dialog contains copyright and version information.

  • WWAN Device Info — Selecting this option opens the WWAN Device Info dialog. This dialog contains information about your connected WWAN device. Technical Support may ask you to open this dialog and provide information that is displayed there.
More VZAccess guides can be accessed using the links below:
  1. General Preferences
  2. Installation and Setup
  3. Settings for Conflicting Applications
  4. Troubleshooting VZAccess Manager
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