Select Your Device
Moto Z Droid Edition
Moto Z Force Droid Edition
Samsung Galaxy Note7
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 6s
Samsung Galaxy S® 6
Apple® iPhone® 5s
Samsung Galaxy S7
Samsung Convoy™ 3
Samsung Galaxy S® 4
Samsung Galaxy Note® 4
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Note5
DROID TURBO 2
Samsung Galaxy S7 edge
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
LG G3
Samsung 3G Network Extender
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Apple® iPhone® 5
LG G4™
Verizon Ellipsis™ 7
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Jetpack® MiFi® 6620L
Apple® iPad® 2
Apple® iPhone® 4s
Apple® iPhone® 4
DROID MAXX 2
Samsung Galaxy S® 6 edge
Samsung Galaxy Note® 3
LG Revere® 3
Samsung Galaxy S6 edge +
Samsung Galaxy J3 V
Samsung Galaxy S® III
Samsung Galaxy J1™ Prepaid
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Gusto® 3
DROID MINI by MOTOROLA
Verizon MiFi® 4G LTE Global USB Modem U620L
LG Cosmos™ 3
LG G2
HTC Desire® 526
LG G Vista
LG V10™
Samsung 4G LTE Network Extender
Brigadier™ by Kyocera
Samsung Galaxy J3 (2016)
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Commando®
Verizon Wireless Home Phone
DROID RAZR M by MOTOROLA
LG Optimus Zone™ 3 Prepaid
LG G5
Pantech 4G LTE Global USB Modem UML290
LG Extravert™ 2
Verizon 4G LTE Broadband Router with Voice
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal™
HTC One® (M8)
DuraXV
DROID ULTRA by MOTOROLA
Verizon 4G LTE USB Modem 551L
Casio G'zOne Commando® 4G LTE
Gear S2
LG G Pad 8.3 LTE
GizmoPal® 2 by LG
HTC One M9
Casio G'zOne Ravine® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG K8 V
Samsung Galaxy Note® II
Sony Xperia® Z3v
Galaxy Note® Edge
GizmoGadget™ by LG
Samsung Galaxy S® 4 mini
Samsung Convoy® 4
Microsoft Lumia 735
Verizon 4G LTE USB Modem UML295
hum by Verizon
Verizon LTE Internet and Home Phone
HTC Desire® 626
Verizon 4G LTE Broadband Router
Nokia Lumia 928
Nexus 6
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
iPad® Pro
Transpyre™ Prepaid
Verizon Ellipsis® 10
Samsung Convoy™ 2
Moto X™ (2nd Gen.)
LG K4™ LTE
Moto X™ by Motorola
DROID TURBO 2 - Designed by You
Gear S®
BlackBerry® Bold™ 9930 smartphone
Verizon Wireless AirCard® 595
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Moto E™ Prepaid
Moto G™ by Motorola
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Gusto® 2
Nokia Lumia 822
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Brightside™
LG Optimus Zone™ 2 Prepaid
LG Terra™
iPad® Air 2
HTC One®
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Intensity™ II
LTE Internet (Installed)
LG Optimus Exceed™ 2
Blackberry Classic
LG Exalt™
PRIV™ by Blackberry®
LG Revere®
Nokia Lumia Icon
DROID INCREDIBLE 4G LTE by HTC
HTC One® (M8) for Windows®
Galaxy Tab E (8.0)
HTC 10™
LG Cosmos™ 2
Samsung Galaxy S® III mini
Verizon SureResponse®
Lucid™3 by LG
Watch Urbane™ 2nd Edition LTE
DROID RAZR by MOTOROLA
LG Octane™
Lancet™
Samsung Galaxy Tab® 2 (7.0)
LG Exalt™II
Lancet™ for Android™
Samsung Intensity™ III
DROID RAZR MAXX HD by MOTOROLA
LG G Pad™ X8.3
Kyocera DuraXV+
Microsoft Surface 3
LG Accolade™
LG Revere® 2
Samsung Convoy™
DROID DNA by HTC
Apple® iPad® mini with Retina display
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
LG enV®3
G Pad™ 10.1 LTE
Apple® iPad® Air™
Samsung Galaxy Tab S2
DROID RAZR MAXX by MOTOROLA
Samsung Gear S2 classic
Samsung Galaxy Tab® 4 (10.1)
Verizon Wireless USB760 Modem
Galaxy Tab E
Samsung Galaxy Tab® 2 (10.1)
iPad Pro™ (9.7-inch)
G Pad™ 7.0 LTE
DROID RAZR HD by MOTOROLA
DROID by MOTOROLA
Enact™ by LG
Samsung Gusto®
BlackBerry® Z30 smartphone
Casio G'zOne Ravine®
Ellipsis® Kids
HTC One® remix
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Hydro ELITE by KYOCERA
Google Nexus 7
LG 4G LTE USB Modem VL600
DROID BIONIC by MOTOROLA
BlackBerry® Bold 9650 smartphone
HTC One® max
Apple® iPad® with Wi-Fi + 4G
Samsung Galaxy Stellar™
DROID 4 by MOTOROLA
Apple® iPad® mini
Pantech Breakout™
Galaxy Nexus by Samsung
LG VX8300
Samsung Illusion™
HTC Desire® 530
LG Cosmos™
Motorola MOTO™ W755
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Tab®
LG Migosm
LG Extravert™
Samsung Galaxy Tab® 4 (8.0)
Lucid™ by LG
Samsung Haven™
BlackBerry® Bold™ 9930 smartphone without camera
LG Vortex™
Dell™ Vostro™ V13 Laptop
Casio G'zOne Boulder®
HTC Desire® 612
BlackBerry® Tour™ 9630 smartphone
Lucid™2 by LG
Samsung Galaxy Tab® (10.1)
DROID X2 by MOTOROLA
Motorola Barrage™
iPad® mini 4
DROID X by MOTOROLA
Pantech Hotshot™
LG VX5500
Verizon MiFi™2200 Intelligent Mobile Hotspot
LG enV® TOUCH
Verizon Wireless UMW190 Global USB Modem
Samsung Alias™ 2
Pantech Perception™
ZenPad™ Z8
Samsung Galaxy™ Stratosphere™ II
Apple® iPad® with Retina display
Samsung Galaxy Note® Pro
THUNDERBOLT™ by HTC
DROID 3 by MOTOROLA
LG Optimus Zone™
Motorola XOOM™ 4G LTE
LG Cosmos™ Touch
LG enV®2
Samsung ATIV SE™
Samsung Smooth™
Samsung Fascinate™
Pantech Jest™ 2
Verizon Wireless AirCard® 595U USB Modem
DROID CHARGE by SAMSUNG
Samsung Intensity™
Verizon Converged VOIP Device
Moto X™ - Designed by You (2nd Generation)
Nokia Lumia 2520
Spectrum™ 2 by LG
Samsung Knack™
BlackBerry® Pearl™ Flip 8230 smartphone
Windows Phone 8X by HTC
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Ellipsis™ Jetpack® MHS815L
Verizon Wireless UM175 USB Modem
Sony Xperia® Z2
Motorola Adventure™ V750
Samsung Galaxy Tab® S
Samsung Galaxy™ Stratosphere™
LG VX8360
iPad® mini 3
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy Legend™
Casio G'zOne Brigade®
Samsung Galaxy Note® 10.1 2014 Edition
Samsung SCH-u340
LG VX5400
Moto X™ - Designed by You
Motorola W385
Samsung Galaxy Camera®
DROID 2 by MOTOROLA
Luge™ by Motorola Prepaid
HTC Rhyme™
DROID INCREDIBLE by HTC
DROID 2 GLOBAL by MOTOROLA
Samsung Galaxy Note® 10.1
Verizon Wireless USB720 Modem
Pantech Marauder™
Samsung ATIV Odyssey™
HP Spectre x2
Intuition™ by LG
Delphi Connect
Nokia 2366i
Casio G'zOne Rock™
Verizon Wireless G'zOne Type-S
Verizon Wireless UM150 USB Modem
BlackBerry® Storm2™ 9550 smartphone Prepaid
HTC Rezound™
Revolution™ by LG
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
LG Ally™
Pantech Caper™ Prepaid
BlackBerry® Curve™ 8530 smartphone
LG VX8350
BlackBerry® Curve™ 8330 smartphone
Samsung Alias™
Apple® iPad®
Blackberry Classic Non-Camera
LG Chocolate® Touch
Samsung Galaxy Tab® (7.7)
Motorola MOTO™ VU204
Samsung Galaxy View
Samsung SCH-u410
Pantech Crux™
LG Voyager™
Spectrum™ by LG
HTC Trophy™
Samsung Juke
LG Chocolate®
Verizon Wireless Coupe™
Verizon Wireless USB727 Modem
Spartan GoCam™
BlackBerry® Torch™ 9850 smartphone
Samsung SCH-u430
Sony Xperia® PLAY
BlackBerry® 8830 World Edition smartphone
G'zOne Boulder™ Black and Silver
Samsung Reality™
DROID PRO by MOTOROLA
LG VX5300
LG VX5200
Verizon Wireless Escapade®
Sierra Wireless AirCard® 555D
Casio G'zOne Ravine® 2 Non-Camera
LG Optimus Exceed™ Prepaid
Motorola E815
Verizon Wireless PC5750 PC Card
Casio EXILIM
LG Enlighten®
Sharp KIN™ ONE
Samsung SCH-u540
Verizon Wireless CDM8975
LG Chocolate® 3
Samsung Omnia® II
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung Continuum™
LG Dare™
Motorola W315
LG Clout™
Motorola Entice™
Motorola MOTO™ Z6c World Edition
Verizon Wireless Razzle™
LG VX6100
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-a930
LG enV®
Sharp KIN™ TWO
Motorola MOTO Q™ 9c
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® Curve™ 9310 smartphone
Motorola RAZR V3c
Samsung Gleam®
HP® Mini 1151NR Netbook
Motorola V325
LG VX8700
Motorola RAZR V3m in Gray
Motorola MOTOKRZR K1m
LG Versa™
LG VX3200
Samsung SCH-a310
DROID ERIS by HTC
Samsung Rogue™
Samsung SCH-a650
Sierra Wireless AirCard® 580
LG VX8100
Gateway® LT2016u Netbook
Nokia 7705 Twist™
Samsung SCH-a870
Verizon Wireless CDM 7075
Samsung N150 Netbook
LG Glance™
Motorola V325i
Nokia 2705 Shade™ Non-Camera
HP® Pavilion dm1-3010nr Notebook
DROID XYBOARD 8.2 by MOTOROLA
LG VX3300
Pantech PN-210
Samsung Gem™
HP® Mini 311-1037NR Netbook
Motorola XOOM™
Nokia 6205
Samsung SCH-a670
LG Fathom®
Verizon Wireless V740 ExpressCard
Motorola CITRUS™
Verizon Wireless Adamant™
Compaq® Mini CQ10-688nr Netbook
Samsung i700 Pocket PC
LG VX4650
Samsung Trance™
Samsung Zeal™
Pantech PN-215
LG VX6000
LG VX4500
Motorola DEVOUR™ with MOTOBLUR™
Samsung SCH-u620
Nokia 7205 Intrigue™
Nokia 6215i
Verizon Wireless USB1000 Global USB Modem
HTC Apache XV6700
Samsung SCH-a950
Samsung Sway™
Motorola V60s
Nokia 6015i Prepaid
Samsung Omnia®
Samsung SCH-u550
DROID R2D2 by MOTOROLA
Verizon AD3700 Global USB Modem
Nokia 6315i
Verizon Wireless Salute™
Kyocera SE47
Jest™
Kyocera K323
Verizon Wireless CDM8950
Pantech PN-820
HTC Merge®
Samsung Renown™
Samsung FlipShot®
Nokia 2705 Shade™
Motorola Rival™
LG VENUS™
Motorola Krave™ ZN4
Motorola V265
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung SCH-a530
Verizon Wireless Blitz® Prepaid
LG VX4700
Verizon Wireless PN-300
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a850
Samsung SCH-n330
Motorola MOTORIZR Z6tv
Sharp KIN™ TWOm
Samsung SCH-i730
LG V
HTC Touch Pro™
BlackBerry® 7750
Verizon Wireless V620
Nokia 2128i
Kyocera KX414
Motorola T730
Nokia 2285
Kyocera KX444
Samsung SCH-a630
Nokia 2605 Mirage
Motorola V710
LG VX2000
Nokia 6236i
Samsung SCH-i760
Motorola Rapture™ VU30
Motorola Q™
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola C333
Motorola T300p
Nokia 3589i
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola MOTOSLVR L7C
Verizon Wireless U630 PC Card
Kyocera KPC650
Motorola MOTO Q™ music 9m
Samsung SCH-a795
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
LG VX9400
Samsung SCH-a970
Motorola V65p
Verizon XU870 Global ExpressCard®
Motorola T720
Kyocera KX2
Nokia 6305i
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Samsung Glyde™
Motorola MOTORAZR maxx Ve
Motorola V276
Motorola V276 Prepaid
Kyocera KX1v
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
Samsung Saga™
Samsung SCH-a610
Verizon Wireless XV6600 without Camera
Kyocera K404
Samsung SCH-a790
Verizon Wireless V640
Motorola V120e
HTC Ozone™ with TALKS™ for Verizon Wireless
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-i830

Accessories

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
See all your options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activate a Phone You Already Own
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:09
How to transfer content from your old Android phone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 2:09
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
How to transfer content from your old Android phone to your new iPhone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new iPhone using Verizon Cloud in a few simple steps.
Length: 2:08
How to transfer content from your old iPhone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old iPhone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 2:06
Turn On Android™ Device Protection
[Device-Specific Instructions]
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Activating Your HTC One - Existing Customers
[How to Use Guide]
Activating and Setting Up Your HTC One® - Existing Verizon Wireless Customers
Activating Your HTC One - New Customers
[How to Use Guide]
Activating and Setting Up Your HTC One® - New Verizon Wireless Customers
Initial Activation and Setup - HTC One®
[Device-Specific Instructions]
Do I need a sim card to activate a refurbished HTC one?
[Community]
Hello, I'm a rookie when it comes to these technology issues as I am upgrading from an old I phone 4. I just bought a Verizon refurbished HTC one and was wanting to know if I need  to take it to a Verizon store and purchase a sim card? Or can I just turn in on and activate? Thanks in advance for...
Why won't Set-up wizard activate my device?
[Community]
I have called the activation line and "activated" the phone there.  The phone has a pre-loaded sim card and I am an existing Verizon customer.  The wizard says its activating, but it does not move forward.

Back Up & Transfer Content

Transfer Content Between Devices
[General Information]
Transfer your contacts, pictures and videos between smartphones. Our easy to use Verizon Content Transfer app works with Android and iOS.
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Media Share - Android™
[Device-Specific Instructions]
Move Pictures/Videos from Device - HTC One®
[Device-Specific Instructions]
Android™ Beam On/Off - HTC One®
[Device-Specific Instructions]
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Move Music Files from Device - HTC One®
[Device-Specific Instructions]
Move Music Files to Device - HTC One®
[Device-Specific Instructions]
Move Pictures/Videos to Device - HTC One®
[Device-Specific Instructions]
Transfer Data via Android Beam - HTC One®
[Device-Specific Instructions]
USB Mass Storage - HTC One®
[Device-Specific Instructions]

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Signal Strength - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help on your HTC One.
HTC ONE Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your HTC One smartphone on and off.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Soft Reset - HTC One®
[Device-Specific Instructions]
A soft reset can help if your device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Battery Manager - HTC One®
[Device-Specific Instructions]
Battery Overview - HTC One®
[Device-Specific Instructions]
Extend Battery Life - HTC One®
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth® Discovery Mode - HTC One®
[Device-Specific Instructions]
Bluetooth® On/Off - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your HTC One with your Bluetooth device.
HTC ONE Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to share pictures with Bluetooth on your HTC One.
HTC ONE Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Learn how to turn on and off Bluetooth functionality on your HTC One.
How do I fix an intermittent Bluetooth connection?
[Community]
After receiving the new update to 5.0.2 my Bluetooth will turn off and then immediately back on again every 40 seconds or so...how do I fix this?
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone

Calendar

Add a Calendar Event - HTC One®
[Device-Specific Instructions]
Is there a calendar app that will sync my HTC one, Samsung tablet and a PC?
[Community]
Looking for a calendar app that will sync an HTC one M8, a Samsung android Tablet and a desktop PC? If I put an event in one it will find it in the other?
Why won't my Google Calendar sync after an update?
[Community]
My Google Calendar sync keeps "stopping" ever since the Kit Kat update. It worked perfectly before the update. I get an error stating that the sync has stopped, and new events created on my phone never appear in my calendar. Other Google account information (e.g. Gmail) syncs fine. Anyone have any ideas/suggestions?...

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call Waiting - Smartphone
[Device-Specific Instructions]
Call History - HTC One®
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Place a Conference Call - HTC One®
[Device-Specific Instructions]
Redial - HTC One®
[Device-Specific Instructions]
Restriction Settings - HTC One®
[Device-Specific Instructions]
Add a Speed Dial - HTC One®
[Device-Specific Instructions]
Airplane/Standalone Mode - HTC One®
[Device-Specific Instructions]
Can I transfer calls from a landline phone to my HTC one?
[Community]
Can I transfer calls from my land phone to my cell phone ( HTC One)
DTMF - HTC One®
[Device-Specific Instructions]
Dial a Number - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to use your voice to place a call on your HTC One smartphone.
HTC ONE Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your HTC One.
HTC ONE Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your HTC One to call a new number.
HTC ONE Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your HTC One.
HTC ONE Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two incoming calls on your HTC One smartphone.
HTC ONE Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Discover how to teach kids to dial 911 on your HTC One smartphone.
I can't hear the other person while on a phone call. How do I stop this?
[Community]
Phone calls no longer working, when I dial, I can't hear what other person is saying, and they can't hear meIs there a fix for this or is my phone broken?
Remove a Speed Dial - HTC One®
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google Photos
[Device-Specific Instructions]
Move Pictures/Videos from Device - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Adjusting the Video Setting for Messaging
[Interactive Simulation]
Learn how to adjust the video size for easy sending in messages on your HTC One.
HTC ONE Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video recording on your HTC One.
HTC ONE Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your HTC One.
HTC ONE Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos using your HTC One.
HTC ONE Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing a video on your HTC One.
HTC ONE Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your HTC One.
HTC ONE Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
A visual guide to taking a picture while recording a video on your HTC One.
HTC ONE Simulator: Taking a Picture using Zoe™
[Interactive Simulation]
A visual guide on how to use Zoe, which automatically takes 20 photos when you snap a photo and a three-second video, on your HTC One.
HTC ONE Simulator: Turning the Flash On and Off
[Interactive Simulation]
Learn how to change the camera's flash mode on your HTC One.
HTC ONE Simulator: Zooming In and Out for Pictures
[Interactive Simulation]
Discover how to zoom in and out while taking photos using your HTC One.
HTC ONE Simulator: Zooming In and Out for Video
[Interactive Simulation]
Learn how to zoom in and out for video on your HTC One.
Move Pictures/Videos to Device - HTC One®
[Device-Specific Instructions]
Play/Copy Media (DLNA) - HTC One®
[Device-Specific Instructions]
Record and Share a Video - HTC One®
[Device-Specific Instructions]
Share Media On/Off (DLNA) - Android™
[Device-Specific Instructions]
Share Media On/Off (DLNA) - HTC One®
[Device-Specific Instructions]
Share a Picture from the Gallery - HTC One®
[Device-Specific Instructions]
Share a Video from the Gallery - HTC One®
[Device-Specific Instructions]
Take and Share a Picture - HTC One®
[Device-Specific Instructions]
View Pictures/Videos - HTC One®
[Device-Specific Instructions]

Computer/PC Connectivity

USB Debugging Mode - HTC One®
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Contact Display Options - HTC One®
[Device-Specific Instructions]
Import Contacts from a SIM Card - HTC One®
[Device-Specific Instructions]
Add a Contact - HTC One®
[Device-Specific Instructions]
Caller-ID Image - HTC One®
[Device-Specific Instructions]
Delete a Contact - HTC One®
[Device-Specific Instructions]
Edit a Contact - HTC One®
[Device-Specific Instructions]
Export Contacts to a SIM Card - HTC One®
[Device-Specific Instructions]
Export Contacts to an SD Card - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Adding People
[Interactive Simulation]
Learn how to add a contact to your HTC One.
HTC ONE Simulator: Adding a Contact to a Group
[Interactive Simulation]
Learn how to add contacts to a group on your HTC One smartphone.
HTC ONE Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your HTC One.
HTC ONE Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
Discover how to add and delete a contact from your favorites on your HTC One smartphone.
HTC ONE Simulator: Creating a Group
[Interactive Simulation]
Learn how to create a group on your HTC One smartphone.
HTC ONE Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information on your HTC One smartphone.
Import Contacts from an SD Card - HTC One®
[Device-Specific Instructions]
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on the new Verizon Plan.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - HTC One®
[Device-Specific Instructions]
This helps when you can't connect to the Internet /have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enable/Disable Data - HTC One®
[Device-Specific Instructions]
Optimize Data Usage - HTC One®
[Device-Specific Instructions]
Why doesn't my mobile data work?
[Community]
I have an HTC One all of a sudden my mobile data doesn't work.  My wireless works and I can make a phone call and send text messages but when I turn off the wireless my 4g or 3g doesn't do anything.  I have 3 bars so it isn't the signal. In the setting mode the mobile data section says turning...

Date & Time

Date and Time Settings - HTC One®
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - HTC
[Device-Specific Instructions]
View Device ID (ESN/IMEI/MEID) - HTC One®
[Device-Specific Instructions]
View MAC Address - HTC One®
[Device-Specific Instructions]
View Phone Information - HTC One®
[Device-Specific Instructions]
View PRL/ERI ID - HTC One®
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Adjust Display Settings - HTC One®
[Device-Specific Instructions]
Set Up Printing - HTC One®
[Device-Specific Instructions]
System Select - HTC One®
[Device-Specific Instructions]
Accelerometer Rotation - HTC One®
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Account Sync Settings - HTC One®
[Device-Specific Instructions]
Adjust Brightness Settings - HTC One®
[Device-Specific Instructions]
Adjust Font Settings - HTC One®
[Device-Specific Instructions]
Airplane/Standalone Mode - HTC One®
[Device-Specific Instructions]
Alerts - HTC One®
[Device-Specific Instructions]
DTMF - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access the Settings menu for changing things like screen timeout and alerts on your HTC One smartphone.
HTC ONE Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your HTC One smartphone by adjusting the screen timeout.
HTC ONE Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your HTC One smartphone.
HTC ONE Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security to keep others from using your HTC One smartphone.
HTC ONE Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your HTC One to silent.
HTC ONE Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your HTC One to Airplane mode.
How do I exit safe mode?
[Community]
how to disable "safe mode" on htc one m7?.
How do I get the LED notification light to work?
[Community]
Hey, wondering why the light led not working on Htc one m7??? i tried everything like reset factory etc.. STILL SAME.. Ugh.... Anyone know how to force it to work????
Touch Screen Settings - HTC One®
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Corporate Email Account (Exchange ActiveSync®) - HTC One®
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Account Sync Settings - HTC One®
[Device-Specific Instructions]
Create a New Google™ Account - HTC One®
[Device-Specific Instructions]
Delete an Email Message - HTC One®
[Device-Specific Instructions]
Email Account Common Settings - HTC One®
[Device-Specific Instructions]
Email Account Signature Settings - HTC One®
[Device-Specific Instructions]
Gmail™ Sync - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your HTC One.
HTC ONE Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your HTC One smartphone.
HTC ONE Simulator: Replying to an Email
[Interactive Simulation]
An interactive guide for replying to an email on your HTC One smartphone.
HTC ONE Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your HTC One.
HTC ONE Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your HTC One.
HTC ONE Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your HTC One.
HTC ONE Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to view multiple email accounts on your HTC One.
Remove a Gmail™ Account - HTC One®
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to an Email Message - HTC One®
[Device-Specific Instructions]
View Email Messages - HTC One®
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Current Location (Google Maps™)
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Location Mode - Android™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
GPS Location - HTC One®
[Device-Specific Instructions]
Add Layers (Google Maps™)
[Device-Specific Instructions]

Gestures & Motions

Gestures (Google Maps™)
[Device-Specific Instructions]

Google Backup & restore

Google™ Backup and Restore - HTC One®
[Device-Specific Instructions]

Home Screen

Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Add Home Screen Panels - HTC One®
[Device-Specific Instructions]
Add Folders to Home Screen - HTC One®
[Device-Specific Instructions]
Add Shortcuts to Home Screen - HTC One®
[Device-Specific Instructions]
Add Widgets to Home Screen - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
A visual guide on how to organize apps by adding folders to the Home screen with your HTC One.
HTC ONE Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
An interactive guide on how to add widgets and apps to the Home screen on your HTC One.
HTC ONE Simulator: Adding and Deleting a Home Screen Page
[Interactive Simulation]
Discover how to add and delete a home screen page on your HTC One smartphone.
HTC ONE Simulator: Moving Widgets and Apps on the Home Screen
[Interactive Simulation]
An interactive guide on how to move widgets and apps on the Home screen of your HTC One.
HTC ONE Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
An interactive guide on how to remove widgets and apps from the Home screen of your HTC One.
HTC ONE Simulator: Resizing Widgets
[Interactive Simulation]
Discover how to resize widgets on your HTC One.
Remove Home Screen Panels - HTC One®
[Device-Specific Instructions]
Remove Items from Home Screen - HTC One®
[Device-Specific Instructions]
Rename Home Screen Folder - HTC One®
[Device-Specific Instructions]
View Home Screen Panels - HTC One®
[Device-Specific Instructions]
Window Shade - HTC One®
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot On/Off - HTC One
[Device-Specific Instructions]
This helps to determine how to turn on/off your Mobile Hotspot or when you're having trouble setting up or connecting to WiFi, your Mobile Hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Mobile HotSpot Settings - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Setting Mobile Hotspot Security
[Interactive Simulation]
An interactive guide for limiting who uses your mobile hotspot by changing its security settings on your HTC One smartphone.
Mobile Hotspot - HTC One®
[Device-Specific Instructions]

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Browser Cookies On/Off - HTC One®
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your HTC One, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
JavaScript Settings - HTC One®
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Clear Temporary Internet Files - HTC One®
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Browser Bookmark - HTC One®
[Device-Specific Instructions]
Add a Virtual Private Network - HTC One®
[Device-Specific Instructions]
Delete a Browser Bookmark - HTC One®
[Device-Specific Instructions]
Edit a Browser Bookmark - HTC One®
[Device-Specific Instructions]
Enable/Disable Data - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your HTC One.
HTC ONE Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to navigate to a website on your HTC One.
HTC ONE Simulator: Opening and Closing a Web Browser Window
[Interactive Simulation]
A visual walkthrough of opening and closing windows in the web browser of your HTC One.
HTC ONE Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to use your voice to search the web on your HTC One.
HTC ONE Simulator: Switching Between Web Browser Windows
[Interactive Simulation]
Discover how to switch between windows in the web browser of your HTC One.
How do I get Mcafee to stop warning me about a website?
[Community]
How do I get Mcafee to stop warning me about a website?
Launch a Browser Bookmark - HTC One®
[Device-Specific Instructions]
Save Pictures from the Browser - HTC One®
[Device-Specific Instructions]
Web Browser - HTC One®
[Device-Specific Instructions]
Websites - HTC One®
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Message Entry Method - HTC One®
[Device-Specific Instructions]

Language

HTC ONE Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your HTC One smartphone.
Language Selection - HTC One®
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Password Options - HTC One®
[Device-Specific Instructions]
Change the Device Password - HTC One
[Device-Specific Instructions]
Enable/Disable the SIM PIN - HTC One
[Device-Specific Instructions]
HTC ONE Simulator: Setting Up Lock Screen Widgets
[Interactive Simulation]
Learn how to set up lock screen widgets on your HTC One.
HTC ONE Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen of your HTC One smartphone.
Lock Screen Notifications - HTC One®
[Device-Specific Instructions]
Set Up Screen Lock - HTC One®
[Device-Specific Instructions]
Smart Lock - HTC One®
[Device-Specific Instructions]
Turn Off Screen Lock - HTC One®
[Device-Specific Instructions]
Unlock the Device - HTC One®
[Device-Specific Instructions]

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
Check Memory - HTC One®
[Device-Specific Instructions]
Export Contacts to an SD Card - HTC One®
[Device-Specific Instructions]
Remove the Memory Card - Android™
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Add a Song to a Music Playlist - HTC One®
[Device-Specific Instructions]
Create a Music Playlist - HTC One®
[Device-Specific Instructions]
Delete a Music Playlist - HTC One®
[Device-Specific Instructions]
Move Music Files from Device - HTC One®
[Device-Specific Instructions]
Move Music Files to Device - HTC One®
[Device-Specific Instructions]
Play Music Files - HTC One®
[Device-Specific Instructions]
Rename a Music Playlist - HTC One®
[Device-Specific Instructions]

Navigating & Multitasking

HTC ONE Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel of your HTC One smartphone.
HTC ONE Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
An interactive guide on how to access and close the open apps on your HTC One smartphone.
HTC ONE Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your HTC One smartphone.
HTC ONE Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for scrolling between multiple Home screens on your HTC One.
Recently Used Apps - HTC One®
[Device-Specific Instructions]

Near Field Communication (NFC)

Android™ Beam On/Off - HTC One®
[Device-Specific Instructions]
Tap & Pay - HTC One®
[Device-Specific Instructions]
Transfer Data via Android Beam - HTC One®
[Device-Specific Instructions]

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
HTC One Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
HTC One® Software Update Benefits
[Device-Specific Instructions]
View Software Version - HTC One®
[Device-Specific Instructions]
Factory Data Reset (Powered On) - HTC One®
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Factory Data Reset (Powered Off) - HTC One®
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Install System Updates - HTC One®
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - HTC One®
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
View the SIM Card Number - HTC One®
[Device-Specific Instructions]
Insert the SIM Card - HTC One®
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Import Contacts from a SIM Card - HTC One®
[Device-Specific Instructions]
Can I use my unlocked device internationally without a Verizon SIM card?
[Community]
HiI bought a refurbished phone They said it was unlocked but every time I restart it it prompt a message that I don't have a Verizon SIM and I can't use the 3g networks how can I fully unlock it for use in Mexico
Can the HTC One be unlocked for use in China?
[Community]
I recently upgraded my phone to an HTC One as part of my regular upgrade on my plan.  I also recently found out that I will be leaving for China for two years. What are my options for unlocking my phone so I can take it with me and use it there?  What costs are associated with each option? Thanks...
Delete a SIM Phone Book Entry - HTC One®
[Device-Specific Instructions]
Do I need a sim card to activate a refurbished HTC one?
[Community]
Hello, I'm a rookie when it comes to these technology issues as I am upgrading from an old I phone 4. I just bought a Verizon refurbished HTC one and was wanting to know if I need  to take it to a Verizon store and purchase a sim card? Or can I just turn in on and activate? Thanks in advance for...
Enable/Disable the SIM PIN - HTC One
[Device-Specific Instructions]
Export Contacts to a SIM Card - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a micro SIM card into your HTC One smartphone.
HTC ONE Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card from your HTC One smartphone.
Import Contacts from an SD Card - HTC One®
[Device-Specific Instructions]
Modify the SIM PIN - HTC One®
[Device-Specific Instructions]
Unblock SIM PIN - HTC One®
[Device-Specific Instructions]
Why am I receiving a "SIM card not detected" error?
[Community]
Have had HTC One for about 2 weeks, no issues, love the phone.....THEN all of a sudden started getting message that SIM card was not detected, no service, couldn't call out or text for a few hours, then it starts working just fine again. Anyone else experience this?
Will my device work in Australia?
[Community]
Will HTC 1.  Work in New Zealand and Australia?

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Speakerphone - HTC One®
[Device-Specific Instructions]
Manage Interruptions - HTC One®
[Device-Specific Instructions]
Alerts - HTC One®
[Device-Specific Instructions]
Set Ringtones - HTC One®
[Device-Specific Instructions]
Vibrate Mode - HTC One®
[Device-Specific Instructions]
Volume Controls - HTC One®
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...

TV

DLNA Settings - HTC One®
[Device-Specific Instructions]
Is the HTC One an MHL enabled phone?
[Community]
I bought a MHL to HDMI adapter cable so I can watch movies from my phone to TV but the adapter isn't working for my phone. It says it works with MHL enabled smartphones.
Play/Copy Media (DLNA) - HTC One®
[Device-Specific Instructions]
Share Media On/Off (DLNA) - Android™
[Device-Specific Instructions]
Share Media On/Off (DLNA) - HTC One®
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Picture / Video Messaging email address
[Device-Specific Instructions]
Text Message Entry Method - HTC One®
[Device-Specific Instructions]
Auto Receive Messages - HTC One®
[Device-Specific Instructions]
Auto Signature - HTC One®
[Device-Specific Instructions]
Create and Send a Text Message - HTC One®
[Device-Specific Instructions]
Delete Messages - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Attaching a Video to a Text
[Interactive Simulation]
Discover how to attach a video to a text message from your HTC One.
HTC ONE Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message with your HTC One.
HTC ONE Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and replying with a text message on your HTC One smartphone.
HTC ONE Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your HTC One.
HTC ONE Simulator: Sending a Message
[Interactive Simulation]
An interactive how-to guide for sending a text message with your HTC One.
HTC ONE Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using your voice to send a text message on your HTC One.
How do I access emojis?
[Community]
1 month in to using the phone, I had to warranty replace when the phone simply stopped charging. Before the replacement, the phone had a set of emojis that were comparable to iPhone's set. How do I access/activate those emojis? Thanks!
Message Options - HTC One®
[Device-Specific Instructions]
Set Default SMS App - HTC One®
[Device-Specific Instructions]
View Text Messages - HTC One®
[Device-Specific Instructions]
Why does my HTC One receive multiple texts?
[Community]
I ran the system update on my phone HTC One this past week.  Now I get duplicate texts from my contacts.  Why?
Why won't my device send images or MMS messages over Wi-Fi?
[Community]
My phone will not send images or MMS messages over WiFi. Is there a setting I need to change? They will send over regular data, but I need ability to send over WiFi. Help!
Will my texts from my HTC 8x transfer to the HTC One 8M?
[Community]
Will all of my text message threads transfer over to the HTC One 8M (Windows) from my HTC 8x?  I had text message backup turned on, on the HTC 8x.  I want to know if this will work before I purchase the new phone.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
Cut, Copy and Paste Text - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to capture and view a picture of the screen on your HTC One.

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - HTC One®
[Device-Specific Instructions]

Wallpapers/Theme

HTC ONE Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your HTC One.
HTC ONE Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
A visual guide for setting a picture you take as the background of the Home screen on your HTC One.
Wallpaper - Picture - HTC One®
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Add a Virtual Private Network - HTC One®
[Device-Specific Instructions]
Add a Wi-Fi Network - HTC One®
[Device-Specific Instructions]
HTC ONE Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your HTC One to connect to the Internet using a Wi-Fi network.
HTC ONE Simulator: Turning Off Wi-Fi Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notification on your HTC One smartphone so you no longer receive an alert when entering a Wi-Fi network.
Manually Add a Wi-Fi Network - HTC One®
[Device-Specific Instructions]
Network Mode Settings - HTC One®
[Device-Specific Instructions]
Remove Wi-Fi Connection - HTC One®
[Device-Specific Instructions]
Wi-Fi Direct On/Off - HTC One®
[Device-Specific Instructions]
Wi-Fi On/Off - HTC One®
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for...
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