Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Samsung Galaxy S® 6
Apple® iPad® 2
Samsung Convoy™ 3
Apple® iPhone® 6s
Samsung Galaxy S® 4
Samsung Galaxy S7
Apple® iPhone® 5c
DROID TURBO 2
Samsung Galaxy Note5
Apple® iPhone® SE
Verizon Ellipsis® 8
Samsung Galaxy Note® 4
DROID MAXX by MOTOROLA
Samsung Galaxy S7 edge
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Core Prime™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 5
Samsung Network Extender
Verizon Ellipsis™ 7
Apple® iPhone® 4s
LG G3
Droid Turbo in Ballistic Nylon
Apple® iPhone® 4
LG G4™
Droid Turbo by Motorola
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
Samsung Galaxy S® III
Verizon Jetpack® MiFi® 6620L
DROID MINI by MOTOROLA
Samsung Galaxy Note® 3
LG Revere® 3
DROID MAXX 2
LG Cosmos™ 3
LG G2
Verizon 4G LTE Broadband Router with Voice
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
HTC One® (M8)
Verizon MiFi® 4G LTE Global USB Modem U620L
LG G Vista
Samsung Galaxy J1™ Prepaid
Verizon Wireless Home Phone
LG G5™
LG Extravert™ 2
Casio G'zOne Commando®
Samsung Gusto® 3
HTC Desire® 526
Pantech 4G LTE Global USB Modem UML290
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Gear S2
Ellipsis™ Jetpack® MHS800L
LG V10™
DROID ULTRA by MOTOROLA
Casio G'zOne Commando® 4G LTE
LG G Pad 8.3 LTE
DuraXV
hum by Verizon
Casio G'zOne Ravine® 2
Verizon 4G LTE USB Modem 551L
HTC Desire® 626
Moto X™ (2nd Gen.)
iPad® Pro
Samsung Galaxy Note® II
Verizon Ellipsis® 10
Moto E™ Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Galaxy S® 4 mini
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
LG K4™ LTE
Moto X™ by Motorola
HTC One M9
Galaxy Note® Edge
LG Optimus Zone™ 2 Prepaid
Transpyre™ Prepaid
Nexus 6
DROID TURBO 2 - Designed by You
Microsoft Lumia 735
GizmoPal™
Nokia Lumia 928
Moto G™ by Motorola
Gear S®
Samsung Convoy™ 2
Samsung Brightside™
Verizon 4G LTE Broadband Router
LG G Pad™ X8.3
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
HTC One®
Samsung Gusto® 2
LG Exalt™
BlackBerry® Bold™ 9930 smartphone
LG Optimus Zone™ 3 Prepaid
Nokia Lumia 822
Verizon Wireless AirCard® 595
Samsung Intensity™ II
LG Optimus Exceed™ 2
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
DROID INCREDIBLE 4G LTE by HTC
Nokia Lumia Icon
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Galaxy S® III mini
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
iPad® Air 2
Blackberry Classic
LG Revere®
DROID RAZR by MOTOROLA
DROID RAZR MAXX HD by MOTOROLA
G Pad™ 10.1 LTE
LG Cosmos™ 2
Samsung Intensity™ III
GizmoPal® 2 by LG
Apple® iPad® Air™
Samsung Galaxy Tab® 2 (7.0)
Lucid™3 by LG
HTC One® (M8) for Windows®
Watch Urbane™ 2nd Edition LTE
Samsung Convoy® 4
Verizon SureResponse®
LG Octane™
Lancet™ for Android™
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
G Pad™ 7.0 LTE
Lancet™
PRIV™ by Blackberry®
DROID RAZR MAXX by MOTOROLA
LG Terra™
LG Revere® 2
GizmoGadget™ by LG
DROID DNA by HTC
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Apple® iPad® with Wi-Fi + 4G
Samsung Galaxy Tab S2
LG Accolade™
LTE Internet (Installed)
Samsung Convoy™
Samsung Galaxy Tab® 4 (10.1)
LG Exalt™II
Apple® iPad® mini
DROID RAZR HD by MOTOROLA
Kyocera DuraXV+
Apple® iPad® mini with Retina display
LG enV®3
Samsung Gusto®
BlackBerry® Z10 smartphone
iPad Pro™ (9.7-inch)
DROID BIONIC by MOTOROLA
Samsung Galaxy Tab®
LG Cosmos™
Samsung Galaxy Tab® 2 (10.1)
Google Nexus 7
HTC One® remix
Enact™ by LG
DROID 4 by MOTOROLA
DROID by MOTOROLA
Verizon Wireless USB760 Modem
Samsung Galaxy Stellar™
HTC Desire® 612
LG 4G LTE USB Modem VL600
DROID 3 by MOTOROLA
Samsung Illusion™
Motorola RAZR V3m
HTC One® max
Microsoft Surface 3
Apple® iPad® with Retina display
BlackBerry® Q10 smartphone
Casio G'zOne Ravine®
BlackBerry® Z30 smartphone
Hydro ELITE by KYOCERA
Lucid™ by LG
DROID INCREDIBLE 2 by HTC
Samsung Haven™
Samsung Galaxy™ Stratosphere™ II
Galaxy Nexus by Samsung
Moto X™ - Designed by You (2nd Generation)
LG VX8300
LG Extravert™
DROID X2 by MOTOROLA
Motorola Barrage™
Ellipsis® Kids
Samsung Galaxy Tab® 4 (8.0)
Lucid™2 by LG
Galaxy Tab E (8.0)
Motorola MOTO™ W755
Pantech Perception™
Windows Phone 8X by HTC
Galaxy Tab E
LG enV® TOUCH
BlackBerry® Bold 9650 smartphone
LG enV®2
iPad® mini 4
DROID X by MOTOROLA
Samsung Intensity™
Samsung Alias™ 2
Casio G'zOne Boulder®
LG Vortex™
Samsung Galaxy Tab® S
Pantech Breakout™
LG Optimus Zone™
Motorola XOOM™ 4G LTE
Moto X™ - Designed by You
Samsung Knack™
Samsung Galaxy Note® Pro
Delphi Connect with 4G LTE Mobile Hotspot
LG VX5500
Verizon MiFi™2200 Intelligent Mobile Hotspot
Pantech Hotshot™
Samsung Galaxy Tab® (10.1)
Samsung Fascinate™
iPad® mini 3
Pantech Jest™ 2
LG Cosmos™ Touch
Spectrum™ 2 by LG
Samsung Galaxy Note® 10.1
Sony Xperia® Z2
Samsung Smooth™
Samsung Galaxy™ Stratosphere™
LG Migosm
Intuition™ by LG
Samsung Gear S2 classic
THUNDERBOLT™ by HTC
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Verizon Wireless UMW190 Global USB Modem
Samsung ATIV SE™
LG VX8360
DROID CHARGE by SAMSUNG
Verizon Converged VOIP Device
Casio G'zOne Brigade®
LG VX5400
Samsung Galaxy Note® 10.1 2014 Edition
Luge™ by Motorola Prepaid
Samsung ATIV Odyssey™
Nokia Lumia 2520
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Dell™ Vostro™ V13 Laptop
DROID 2 by MOTOROLA
BlackBerry® Tour™ 9630 smartphone
Delphi Connect
DROID 2 GLOBAL by MOTOROLA
HTC Rhyme™
Pantech Marauder™
Verizon Wireless UM175 USB Modem
Samsung Galaxy Legend™
DROID INCREDIBLE by HTC
Samsung SCH-u340
Samsung Galaxy Camera®
Casio G'zOne Rock™
Motorola W385
Samsung Galaxy View
LG VX8350
BlackBerry® Pearl™ Flip 8230 smartphone
BlackBerry® Curve™ 8330 smartphone
BlackBerry® Curve™ 9330 smartphone
HTC Rezound™
BlackBerry® Storm2™ 9550 smartphone Prepaid
Samsung Reality™
Samsung Galaxy Tab® (7.7)
Apple® iPad®
Verizon Wireless USB720 Modem
Samsung SCH-u410
Verizon Wireless Escapade®
LG Chocolate® Touch
HTC Trophy™
Revolution™ by LG
Samsung Juke
LG Voyager™
Motorola Adventure™ V750
Motorola MOTO™ VU204
LG Ally™
Sony Xperia® PLAY
Pantech Caper™ Prepaid
BlackBerry® Curve™ 8530 smartphone
Samsung Alias™
Pantech Crux™
Verizon Wireless G'zOne Type-S
Casio EXILIM
Spectrum™ by LG
Samsung SCH-u430
Verizon Wireless CDM8975
Verizon Wireless Coupe™
DROID PRO by MOTOROLA
LG Dare™
BlackBerry® Torch™ 9850 smartphone
LG Optimus Exceed™ Prepaid
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB727 Modem
LG Chocolate®
LG VX5300
LG Enlighten®
LG enV®
Verizon Wireless UM150 USB Modem
BlackBerry® 8830 World Edition smartphone
LG VX5200
BlackBerry® Curve™ 9370 smartphone
G'zOne Boulder™ Black and Silver
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless PC5750 PC Card
HP® Mini 1151NR Netbook
Samsung Continuum™
Verizon Wireless V740 ExpressCard
Sierra Wireless AirCard® 555D
LG Chocolate® 3
Samsung SCH-a650
Nokia 2705 Shade™ Non-Camera
Samsung Rogue™
Samsung SCH-a930
Motorola V325
LG VX3200
DROID ERIS by HTC
LG VX6100
Samsung Zeal™
LG VX8700
DROID XYBOARD 8.2 by MOTOROLA
Sharp KIN™ ONE
Motorola E815
Motorola W315
Motorola Rival™
Motorola Entice™
Samsung SCH-u540
Samsung Omnia® II
BlackBerry® Curve™ 9310 smartphone
Verizon Wireless Razzle™
Motorola MOTO Q™ 9c
Motorola RAZR V3c
LG VX3300
Nokia 6015i Prepaid
Samsung Trance™
Motorola XOOM™
LG Clout™
LG Versa™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Blackberry Classic Non-Camera
Samsung SCH-a870
Samsung N150 Netbook
Pantech PN-215
Motorola MOTO™ Z6c World Edition
Sierra Wireless AirCard® 580
HP® Pavilion dm1-3010nr Notebook
LG VX8100
Gateway® LT2016u Netbook
LG VX4650
Motorola V325i
Samsung Gleam®
Motorola CITRUS™
Samsung SCH-a950
Nokia 7205 Intrigue™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Nokia 2605 Mirage
Samsung FlipShot®
Samsung SCH-u550
DROID R2D2 by MOTOROLA
Nokia 6205
Jest™
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-210
Samsung SCH-a850
LG Glance™
LG VX6000
Samsung Renown™
Samsung Gem™
Verizon Wireless PN-300
Motorola Krave™ ZN4
Nokia 7705 Twist™
Motorola RAZR V3m in Gray
LG VX4500
Kyocera KPC650
Nokia 2366i
Verizon Wireless Salute™
Samsung SCH-a310
Motorola V60s
LG Fathom®
Motorola Q™
Motorola V710
Compaq® Mini CQ10-688nr Netbook
Verizon KPC680 ExpressCard®
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless CDM8950
Sharp KIN™ TWO
Samsung SCH-u620
Sharp KIN™ TWOm
HTC Merge®
Motorola MOTO™ Z6cx World Edition without Camera
HP® Mini 210-1076NR Netbook
Samsung SCH-a670
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™
Samsung Omnia®
Motorola MOTORAZR maxx Ve
HP® Mini 110-1046NR Netbook
HP® Mini 311-1037NR Netbook
Kyocera KX414
LG V
Samsung SCH-i760
Kyocera KX1v
LG VENUS™
Pantech PN-820
HP® Mini 110-3098NR Netbook
Verizon Wireless USB1000 Global USB Modem
Samsung Sway™
Verizon Wireless V620
Nokia 6215i
Verizon Wireless Blitz® Prepaid
BlackBerry® 7250
Motorola V276
Nokia 6315i
Motorola T720
SCH-u410 Prepaid
Motorola V265
Sharp KIN™ ONEm
Samsung Glyde™
HTC Touch Pro™
HTC Apache XV6700
Verizon Wireless CDM 7075
Samsung SCH-a970
Verizon AD3700 Global USB Modem
Nokia 3589i
Motorola V65p
Verizon XU870 Global ExpressCard®
Motorola MOTORIZR Z6tv
Kyocera SE47
Kyocera KX444
Nokia 6236i
LG VX9400
Motorola Rapture™ VU30
Samsung Saga™
Motorola V120e
Samsung SCH-i830
Samsung SCH-a630
Kyocera K323
Motorola C333
Samsung SCH-a795
Verizon Wireless V640
Motorola MOTOSLVR L7C
Samsung SCH-n330
Motorola T730
Nokia 2705 Shade™
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
HTC 10™
Verizon LTE Internet and Home Phone
Motorola V325xi
BlackBerry® 7750
Samsung SCH-a610
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
LG VX2000
Samsung i600 Smartphone
Motorola V60p
Motorola C343
Samsung SCH-a990
Nokia 2128i
Samsung i700 Pocket PC
Samsung SCH-a530
Nokia 2285
Samsung SCH-i730
LG VX4700
Samsung SCH-a890
Verizon Wireless U630 PC Card

Accessories

Activation & Initial Setup

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Device Replacement Program
[General Information]
See all your options for replacing your phone or tablet if it’s lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Equipment Protection Programs
[General Information]
Learn about the different insurance and protection options for your device, including monthly cost, deductable and coverage.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
How to transfer content from your old Android phone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 2:09
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:32
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Perform Over-The-Air (OTA) Activation
[Device-Specific Instructions]
To perform initial activation/setup on your 3G smartphone or basic phone, view this info. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How to transfer content from your old Android phone to your new iPhone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new iPhone using Verizon Cloud in a few simple steps.
Length: 2:08
How to transfer content from your old iPhone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old iPhone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 2:06
Activation and Shipping Guide: 3G Android™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 3G Android Smartphone and shipping your defective device back to us.
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
Samsung Illusion™ Simulator: Adding Additional Accounts
[Interactive Simulation]
Learn how to add additional accounts to your Illusion.

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Insert the Battery - Samsung Illusion™
[Device-Specific Instructions]
Remove the Battery - Samsung Illusion™
[Device-Specific Instructions]
Soft Reset - Samsung Illusion™
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Battery Manager - Samsung Illusion™
[Device-Specific Instructions]
Extend Battery Life - Samsung Illusion™
[Device-Specific Instructions]
Galaxy Nexus by Samsung Battery Tips
[Video]
Instructional video that shows you how to use the power management application on your Galaxy Nexus by Samsung
Length: 1:13

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Bluetooth® On/Off - Samsung Illusion™
[Device-Specific Instructions]

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Call History - Samsung Illusion™
[Device-Specific Instructions]
DTMF - Samsung Illusion™
[Device-Specific Instructions]
Dial a Number - Samsung Illusion™
[Device-Specific Instructions]
Redial - Samsung Illusion™
[Device-Specific Instructions]
Samsung Illusion™ Simulator: Viewing Missed Calls and Adding as a Contact
[Interactive Simulation]
Discover how to view missed calls and add a missed call as a contact on your Illusion Smartphone.

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google Photos
[Device-Specific Instructions]
Transfer Pictures or Videos from the Device - Samsung Illusion™ i110
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Galaxy Nexus by Samsung Camera
[Video]
Instructional video that shows you how to use the camera on your Galaxy Nexus by Samsung
Length: 2:06
Transfer Pictures or Videos to the Device - Samsung Illusion™ i110
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Illusion™ Simulator: Changing Shooting Mode
[Interactive Simulation]
A visual guide on how to change the shooting mode on your Illusion.
Samsung Illusion™ Simulator: Deleting a Picture
[Interactive Simulation]
An interactive guide on how to delete a picture on your Illusion.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - Samsung Illusion™
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Caller-ID Image - Samsung Illusion™
[Device-Specific Instructions]
Samsung Illusion™ Simulator: Adding a Contact to a Group
[Interactive Simulation]
A step-by-step guide for adding a contact to a group on your Illusion Smartphone.
Samsung Illusion™ Simulator: Deleting a Contact
[Interactive Simulation]
Discover how to delete a contact from your contact list in your Illusion.
Samsung Illusion™ Simulator: Joining Contacts
[Interactive Simulation]
An interactive guide on how to join contacts in your Illusion.
Samsung Illusion™ Simulator: Sharing Contact Information
[Interactive Simulation]
A visual guide for sharing contact information on your Illusion Smartphone.

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on The MORE EverythingSM Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Conserve Data Usage - Google+
[Device-Specific Instructions]
Enable/Disable Data - Samsung Illusion™
[Device-Specific Instructions]
Galaxy Nexus by Samsung Managing Data Usage
[Video]
Instructional video that shows you how to use the data management application on your Galaxy Nexus by Samsung
Length: 2:51
Data Roaming - Samsung Illusion™
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Learn How Data is Being Used on Your Account
[Video]
The data utilization tool in My Verizon provides you with an easy to read estimate of your data usage and how it's broken out. Watch this video to learn more.
Length: 1:10

Date & Time

Date and Time Settings - Samsung Illusion™
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Check for Water Damage - Samsung
[Device-Specific Instructions]
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Signal Strength - Samsung Illusion™
[Device-Specific Instructions]
View MAC Address - Samsung Illusion™
[Device-Specific Instructions]
View Phone Information - Samsung Illusion™
[Device-Specific Instructions]

Device Settings

System Select - Android™
[Device-Specific Instructions]
Adjust Display Settings - Samsung Illusion
[Device-Specific Instructions]
Accelerometer Rotation - Samsung Illusion™
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Adjust Font Settings - Samsung Illusion™
[Device-Specific Instructions]
Alerts - Samsung Illusion™
[Device-Specific Instructions]
DTMF - Samsung Illusion™
[Device-Specific Instructions]
Restriction Settings - Samsung Illusion™
[Device-Specific Instructions]
Samsung Illusion™ Simulator: Changing Text Input Method
[Interactive Simulation]
A visual guide for changing the text input method on your Illusion.
Samsung Illusion™ Simulator: Changing the Home Screen Default
[Interactive Simulation]
Learn how to change the Home screen default on your Illusion.
System Select - Samsung Illusion™
[Device-Specific Instructions]
Touchscreen Settings - Samsung Illusion™
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Remove a Personal (POP/IMAP) Account - Samsung Illusion™
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Gmail™ Account - Samsung Illusion™
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Account Sync Settings - Samsung Illusion™
[Device-Specific Instructions]
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
Gmail™ Notifications - Samsung Illusion™
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - Samsung Illusion™
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Illusion™ Simulator: Accessing the Universal Inbox
[Interactive Simulation]
An interactive guide for accessing the universal inbox features of your Illusion.
Samsung Illusion™ Simulator: Sending an Email to a Group
[Interactive Simulation]
Discover how to send an email to a group using your Illusion Smartphone.
Samsung Illusion™ Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Illusion.
View Email Messages - Samsung Illusion™
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Current Location (Google Maps™)
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Location Mode - Android™
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
Add Layers (Google Maps™)
[Device-Specific Instructions]
GPS Location - Samsung Illusion™
[Device-Specific Instructions]

Gestures & Motions

Proximity Sensor On/Off - Samsung
[Device-Specific Instructions]
Gestures (Google Maps™)
[Device-Specific Instructions]

Home Screen

Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Galaxy Nexus by Samsung Customizing
[Video]
Instructional video that shows you how to customize your Galaxy Nexus by Samsung
Length: 3:58
Window Shade - Samsung Illusion™
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot On/Off - Samsung Illusion™
[Device-Specific Instructions]
Mobile HotSpot - Samsung Illusion™
[Device-Specific Instructions]

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Enable/Disable Data - Samsung Illusion™
[Device-Specific Instructions]
Clear Temporary Internet Files - Samsung Illusion™
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Web Browser - Samsung Illusion™
[Device-Specific Instructions]
Add a Browser Bookmark - Samsung Illusion™
[Device-Specific Instructions]
Browser Cookies On/Off - Samsung Illusion™
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your device, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
JavaScript Settings - Samsung Illusion™
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your Samsung Illusion, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Illusion™ Simulator: Opening and Closing Browser Windows
[Interactive Simulation]
A visual walkthrough of opening and closing windows in your Illusion's Web browser.
Samsung Illusion™ Simulator: Searching by Voice
[Interactive Simulation]
An interactive guide for searching by voice on your Illusion.
Samsung Illusion™ Simulator: Searching the Web
[Interactive Simulation]
Explore the most common ways to search the Web while on a Illusion.
Samsung Illusion™ Simulator: Searching the Web from the Home Screen
[Interactive Simulation]
Explore how to search the Web from the Home screen of your Illusion.
Samsung Illusion™ Web Browsing
[Video]
Using Web Browsing on Your Samsung Illusion™
Length: 1:52
Websites - Samsung Illusion™
[Device-Specific Instructions]

Language

Language Selection - Samsung Illusion™
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Restore Default Settings - Samsung
[Device-Specific Instructions]
Phone Lock - Samsung Illusion™
[Device-Specific Instructions]
Password Options - Samsung Illusion™
[Device-Specific Instructions]
Samsung Illusion™ Simulator: Locking and Unlocking the Device
[Interactive Simulation]
Learn how to use the security features to lock and unlock your Illusion Smartphone.
Turn Off Screen Lock - Samsung Illusion™
[Device-Specific Instructions]
Unlock the Device - Samsung Illusion™
[Device-Specific Instructions]

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
Check Memory - Samsung Illusion™
[Device-Specific Instructions]
Insert the Memory Card - Samsung Illusion™
[Device-Specific Instructions]
Memory Card Formatting - Samsung Illusion™
[Device-Specific Instructions]
Remove the Memory Card - Samsung Illusion™
[Device-Specific Instructions]

Mobile Hotspot

Samsung Illusion™ Simulator: Managing Users in Mobile Hotspot
[Interactive Simulation]
Learn how to manage the users who can access your Illusion's Mobile Hotspot.

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Play Music Files - Samsung Illusion™
[Device-Specific Instructions]
Transfer Music Files - Samsung Illusion™ i110
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Navigating & Multitasking

Recently Used Apps - Samsung Illusion™
[Device-Specific Instructions]
Samsung Illusion™ Simulator: Accessing the Notifications Panel
[Interactive Simulation]
Discover how to access the Notifications panel of your Illusion Smartphone.
Samsung Illusion™ Simulator: Clearing Notifications
[Interactive Simulation]
Explore how to clear notifications on your Illusion Smartphone.
Samsung Illusion™ Simulator: Getting Around on Your Device
[Interactive Simulation]
An interactive map of the most important features of your Illusion Smartphone.
Samsung Illusion™ Simulator: Turning the Device On and Off
[Interactive Simulation]
Explore how to power your Illusion Smartphone on and off.

Near Field Communication (NFC)

Galaxy Nexus by Samsung Using Android Beam
[Video]
Instructional video that shows you how use the Android Beam to on your Galaxy Nexus by Samsung
Length: 2:09

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Samsung Software Upgrade Assistant
[Updates]
Connect your device to a computer with Internet access using your USB cable to download the Software Upgrade Assistant to your computer and update your device.
Samsung Software Repair Assistant
[Updates]
If you run into software issues while updating your device, our Software Repair Assistant tool can attempt to repair them. The tool may be helpful if your device isn't fully or can't power up to the Home screen.
Software Update: Samsung Illusion
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Illusion.
Perform a Factory Data Reset (Device Powered On) - Samsung Illusion™
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), General (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a...
Install System Updates - Samsung Illusion™
[Device-Specific Instructions]
Perform a Factory Data Reset (Device Powered Off) - Samsung Illusion™
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), General (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a...
View Software Version - Samsung Illusion
[Device-Specific Instructions]

SIM Card

Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Alerts - Samsung Illusion™
[Device-Specific Instructions]
Set Ringtones - Samsung Illusion™
[Device-Specific Instructions]
Speakerphone - Samsung Illusion™
[Device-Specific Instructions]
Vibrate Mode - Samsung Illusion™
[Device-Specific Instructions]
Volume Controls - Samsung Illusion™
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
How To Use Verizon Messages
[Video]
Watch this video to learn how to customize messages, use Integrated Messaging on your phone, tablet and computer and take picture messaging to the next level with Verizon Messages.
Length: 4:03
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Picture / Video Messaging email address
[Device-Specific Instructions]
Auto Receive Messages - Samsung Illusion™
[Device-Specific Instructions]
View Text Messages - Samsung Illusion™
[Device-Specific Instructions]
Delete Messages - Samsung Illusion™
[Device-Specific Instructions]
Message Options - Samsung Illusion™
[Device-Specific Instructions]
Samsung Illusion™ Simulator: Adjusting Video Setting for MMS Messages
[Interactive Simulation]
A how-to guide for adjusting your Illusion's video for MMS messages.
Samsung Illusion™ Simulator: Sending a Message to a Group
[Interactive Simulation]
A step-by-step walkthrough for sending a group text message using your Illusion Smartphone.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]

Transfer Content to/from Device

How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Transfer Pictures or Videos from the Device - Samsung Illusion™ i110
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Media Share - Android™
[Device-Specific Instructions]
Transfer Pictures or Videos to the Device - Samsung Illusion™ i110
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Music Files - Samsung Illusion™ i110
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
USB Mass Storage - Samsung Illusion™
[Device-Specific Instructions]

Wallpapers/Theme

Wallpaper - Picture - Samsung Illusion™
[Device-Specific Instructions]
Samsung Illusion™ Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change your Illusion's wallpaper or background.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Add a Wi-Fi Network - Samsung Illusion™
[Device-Specific Instructions]
Samsung Illusion™ Using Wi-Fi Direct
[Video]
Using Wi-Fi Direct on Your Samsung Illusion™
Length: 1:52
Samsung Illusion™ Connecting to Wi-Fi
[Video]
Using Wi-Fi Connectivity on Your Samsung Illusion™
Length: 1:12
Samsung Illusion™ Simulator: Turning Off Wi-Fi®
[Interactive Simulation]
An interactive guide to turning off Wi-Fi on your Illusion Smartphone.
Samsung Illusion™ Simulator: Turning On Wi-Fi®
[Interactive Simulation]
Explore how to turn on Wi-Fi for your Illusion.
Wi-Fi On/Off - Samsung Illusion™
[Device-Specific Instructions]

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