' Samsung Illusion Support | Verizon Wireless
Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Galaxy S® 6
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Samsung Galaxy Note® 4
Apple® iPad® 2
Apple® iPhone® 5
Apple® iPhone® 4s
Samsung Convoy™ 3
LG G3
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Droid Turbo by Motorola
Verizon Ellipsis™ 7
Samsung Galaxy S® III
Droid Turbo in Ballistic Nylon
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Note® 3
LG G2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Ellipsis™ 8
DROID RAZR M by MOTOROLA
Samsung Galaxy S® 6 edge
Samsung Network Extender
LG Cosmos™ 3
DROID MINI by MOTOROLA
Jetpack® MiFi® 6620L
LG G4™
HTC One® (M8)
Sony Xperia® Z3v
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
LG Revere® 3
Brigadier™ by Kyocera
LG Extravert™ 2
Verizon Wireless Home Phone
Pantech 4G LTE Global USB Modem UML290
Casio G'zOne Commando® 4G LTE
Samsung Galaxy Note® II
Galaxy Note® Edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Gusto® 3
Nokia Lumia 928
Samsung Galaxy S® 4 mini
LG G Vista
Verizon 4G LTE Broadband Router with Voice
Moto X™ by Motorola
Moto X™ (2nd Gen.)
Casio G'zOne Ravine® 2
DuraXV
HTC One®
Samsung Brightside™
Casio G'zOne Commando®
LG Optimus Exceed™ 2
Ellipsis™ Jetpack® MHS800L
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
HTC One M9
Samsung Gusto® 2
G Pad™ 7.0 LTE
Moto G™ by Motorola
DROID DNA by HTC
DROID RAZR MAXX HD by MOTOROLA
Samsung Galaxy J1™ Prepaid
DROID RAZR by MOTOROLA
Nokia Lumia 822
DROID RAZR HD by MOTOROLA
Samsung Convoy™ 2
LG Exalt™
Lucid™3 by LG
Samsung Galaxy S® III mini
Samsung Intensity® II
Verizon 4G LTE USB Modem UML295
Nexus 6™
Samsung Intensity® III
Gear S®
DROID RAZR MAXX by MOTOROLA
Transpyre™ Prepaid
Nokia Lumia Icon
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Moto E™ Prepaid
LTE Internet (Installed)
BlackBerry® Bold™ 9930 smartphone
GizmoPal™
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab® 4 (10.1)
iPad® Air 2
Microsoft Lumia 735
LG Cosmos™ 2
Samsung Illusion™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
DROID Eris by HTC
LG Octane™
DROID 4 by MOTOROLA
Samsung Convoy™
LG Revere®
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Lucid™2 by LG
Verizon 4G LTE USB Modem 551L
BlackBerry® Z10 smartphone
Lucid™ by LG
LG Revere® 2
G Pad™ 10.1 LTE
Blackberry Classic
HTC One® remix
Samsung Gusto®
HTC Desire® 612
BlackBerry® Z30 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG enV®3
LG Cosmos™
HTC One® (M8) for Windows®
Apple® iPad® Air™
Windows Phone 8X by HTC
Samsung Galaxy Stellar™
DROID BIONIC by MOTOROLA
HTC One® max
Samsung Haven™
Enact™ by LG
Verizon Wireless AirCard® 595
BlackBerry® Q10 smartphone
Hydro ELITE by KYOCERA
Galaxy Nexus by Samsung
Samsung Galaxy™ Stratosphere™ II
LG Accolade™
Pantech Perception™
Samsung Galaxy Tab® S
LG Extravert™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
DROID INCREDIBLE 2 by HTC
Verizon 4G LTE Broadband Router
Verizon SureResponse®
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy Tab®
Casio G'zOne Ravine®
Samsung Galaxy Tab® 4 (8.0)
Apple® iPad® mini
iPad® mini 3
Samsung Galaxy Tab® 2 (10.1)
DROID INCREDIBLE 4G LTE by HTC
Samsung Galaxy Note® Pro
Moto X™ - Designed by You (2nd Generation)
DROID X2 by MOTOROLA
DROID X by MOTOROLA
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Lancet™
Samsung Galaxy™ Stratosphere™
Spectrum™ 2 by LG
Pantech Jest™ 2
Luge™ by Motorola Prepaid
Samsung Knack™
Samsung Intensity®
LG enV® TOUCH
Apple® iPad® with Wi-Fi + 4G
DROID 3 by MOTOROLA
Google Nexus 7
Motorola Barrage™
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Legend™
THUNDERBOLT™ by HTC
LG VX8300
LG 4G LTE USB Modem VL600
Samsung SCH-u340
Apple® iPad® with Retina display
LG Cosmos™ Touch
Pantech Hotshot™
Motorola MOTO™ W755
Samsung Fascinate™
LG enV®2
LG G Pad™ X8.3
DROID by MOTOROLA
Moto X™ - Designed by You
HTC Rezound™
Apple® iPad® mini with Retina display
Pantech Breakout™
Motorola RAZR V3m
Samsung ATIV SE™
Motorola XOOM™ 4G LTE
Casio G'zOne Boulder®
DROID INCREDIBLE by HTC
Samsung ATIV Odyssey™
DROID CHARGE by SAMSUNG
Intuition™ by LG
Samsung Alias™ 2
Nokia 2366i
Verizon MiFi™2200 Intelligent Mobile Hotspot
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Marauder™
Verizon Wireless USB760 Modem
LG VX5500
BlackBerry® Bold™ 9930 smartphone without camera
LG Migosm
LG Optimus Exceed™ Prepaid
Nokia 6256i
Dell™ Vostro™ V13 Laptop
Samsung Galaxy Note® 10.1 2014 Edition
Samsung Smooth™
Samsung Galaxy Note® 10.1
LG VX8360
HTC Rhyme™
Samsung Galaxy Tab® (10.1)
Casio G'zOne Brigade®
Casio G'zOne Rock™
Nokia Lumia 2520
LG VX5400
Samsung Alias™
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
LG Terra™
Spectrum™ by LG
LG Optimus Zone™
Sony Xperia® Z2
HTC Desire® 526 Prepaid
Pantech PN-215
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® 4
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Reality™
LG Vortex™
Apple® iPad®
BlackBerry® Tour™ 9630 smartphone
Pantech Crux™
Verizon Wireless UM175 USB Modem
Motorola RAZR V3m in Gray
Motorola MOTO™ VU204
Motorola W385
Revolution™ by LG
LG Ally™
Verizon Converged VOIP Device
LG VX8350
DROID XYBOARD 8.2 by MOTOROLA
LG Chocolate® Touch
BlackBerry® Curve™ 9330 smartphone
LG Enlighten®
Casio G'zOne Ravine® 2 Non-Camera
Samsung Galaxy Tab® (7.7)
Samsung SCH-u410
Verizon Wireless USB720 Modem
Motorola MOTOKRZR K1m
Delphi Connect
Blackberry Classic Non-Camera
DROID PRO by MOTOROLA
LG Dare™
Motorola Adventure™ V750
Pantech Caper™ Prepaid
BlackBerry® Torch™ 9850 smartphone
BlackBerry® Curve™ 8330 smartphone
Verizon Wireless CDM8975
Casio EXILIM
Verizon Wireless G'zOne Type-S
Verizon Wireless Escapade®
Sony Xperia® PLAY
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Curve™ 8530 smartphone
LG Voyager™
Samsung Juke
Pantech PN-210
HTC Trophy™
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Samsung Continuum™
G'zOne Boulder™ Black and Silver
BlackBerry® Curve™ 9370 smartphone
LG VX5300
LG enV®
Verizon Wireless UM150 USB Modem
Nokia 6015i Prepaid
Samsung SCH-u430
Verizon Wireless Salute™
Samsung Zeal™
HP® Mini 1151NR Netbook
LG VX5200
Verizon Wireless PC5750 PC Card
Samsung Rogue™
LG Chocolate®
Nokia 2705 Shade™ Non-Camera
Motorola W315
Verizon Wireless USB727 Modem
Samsung SCH-u540
Jest™
Samsung Galaxy Camera®
Motorola Entice™
Verizon Wireless Razzle™
Motorola RAZR V3c
Motorola V325i
BlackBerry® Curve™ 9310 smartphone
Motorola E815
Motorola XOOM™
Samsung SCH-a650
Lumia 2520 Prepaid
Samsung SCH-a930
LG VX6100
LG VX8700
LG Clout™
Motorola MOTO Q™ 9c
Motorola Rival™
LG Chocolate® 3
Gateway® LT2016u Netbook
Motorola MOTO™ Z6c World Edition
LG VX3200
HP® Pavilion dm1-3010nr Notebook
LG Glance™
Samsung SCH-u550
Sierra Wireless AirCard® 555D
Verizon Wireless Adamant™
Motorola CITRUS™
LG Versa™
Samsung SCH-a670
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Sierra Wireless AirCard® 580
Samsung SCH-a870
Motorola V325
Sharp KIN™ ONE
Motorola DEVOUR™ with MOTOBLUR™
LG Fathom®
Samsung Omnia® II
Samsung Gleam®
Samsung Trance™
LG VX4500
LG VX4650
Samsung Glyde™
HP® Mini 311-1037NR Netbook
Verizon Wireless G'zOne Type-S Push to Talk without Camera
DROID R2D2 by MOTOROLA
LG VX8100
LG VX6000
Compaq® Mini CQ10-688nr Netbook
Pantech PN-820
Nokia 7705 Twist™
Samsung Gem™
Motorola MOTO™ Z6cx World Edition without Camera
LG VX3300
Motorola Krave™ ZN4
Verizon Wireless PN-300
Samsung SCH-a950
Samsung N150 Netbook
Samsung Renown™
Samsung Sway™
HTC® Ozone™ with TALKS™ for Verizon Wireless
BlackBerry® 7250
Verizon Wireless CDM8950
Nokia 7205 Intrigue™
Motorola V60s
Nokia 6215i
Verizon MiFi® 4G LTE Global USB Modem U620L
Nokia 6205
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
Samsung SCH-i760
Motorola V276
HTC Merge®
Kyocera KX414
Sharp KIN™ TWOm
Verizon Wireless V740 ExpressCard
LG VX9400
Kyocera 7135 Smartphone
Samsung FlipShot®
Kyocera KPC650
Kyocera SE47
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung i700 Pocket PC
LG V
Verizon AD3700 Global USB Modem
Motorola Rapture™ VU30
Motorola V710
Samsung SCH-a310
Motorola V120e
Motorola MOTOSLVR L7C
Samsung Omnia®
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Nokia 2705 Shade™
HP® Mini 210-1076NR Netbook
Kyocera KWC 2325 Prepaid
Verizon Wireless CDM 7075
Kyocera K323
Kyocera KX1v
Sharp KIN™ TWO
LG VENUS™
Motorola Q™
Samsung i600 Smartphone
Nokia 2605 Mirage
Samsung SCH-a610
Kyocera KWC 2325
Verizon Wireless Blitz® Prepaid
Samsung SCH-a970
Nokia 6315i
Samsung SCH-a850
BlackBerry® 7750
Motorola V265
Samsung SCH-a795
Nokia 3589i
Samsung SCH-a530
Nokia 2285
Verizon Wireless USB1000 Global USB Modem
SCH-u410 Prepaid
Motorola C333
Samsung SCH-a790
Motorola V60p
Samsung SCH-a990
Nokia 2128i
Nokia 6236i
Verizon Wireless U630 PC Card
Motorola MOTO Q™ music 9m
Motorola T720
Motorola MOTORIZR Z6tv
Verizon KPC680 ExpressCard®
Motorola V65p
Verizon Wireless V620
Kyocera KX2
Kyocera K404
Verizon Wireless V640
Samsung SCH-i730
HTC Touch Pro™
Samsung SCH-a630
Motorola V276 Prepaid
LG VX10
Samsung SCH-n330
Motorola V325xi
Samsung Saga™
Verizon Wireless XV6600 without Camera
Motorola T300p
Nokia 6305i
LG VX2000
HP® Mini 110-3098NR Netbook
Motorola C343
Motorola T730
Sharp KIN™ ONEm
Kyocera KX444
LG VX4700
Samsung SCH-a890
Samsung SCH-i830
HTC Apache XV6700

Activation & Initial Setup

Activation and Shipping Guide: 3G Android™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 3G Android Smartphone and shipping your defective device back to us.
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
Getting Started With Your New Verizon Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 4:01
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 2:59
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:38
Samsung Illusion™ Simulator: Adding Additional Accounts
[Interactive Simulation]
Learn how to add additional accounts to your Illusion.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Verizon Cloud Content Transfer For Current Customers
[Video]
Verizon customers with a new device can easily copy contacts, photos, music and more from the old device with Verizon Cloud Content Transfer. See the steps in this video.
Length: 2:44
Verizon Cloud Content Transfer For New Customers
[Video]
As a new customer, you can easily copy contacts, photos, music and more from your old device with Verizon Cloud Content Transfer. Watch this video to learn how.
Length: 3:05
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.

Battery & Power

Battery Issues - Battery Life
[Device-Specific Instructions]
Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Galaxy Nexus by Samsung Battery Tips
[Video]
Instructional video that shows you how to use the power management application on your Galaxy Nexus by Samsung
Length: 1:13
Insert the Battery - Samsung Illusion™
[Device-Specific Instructions]
Remove the Battery - Samsung Illusion™
[Device-Specific Instructions]
Soft Reset - Samsung Illusion™
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.

Bluetooth

Bluetooth® On/Off - Samsung Illusion™
[Device-Specific Instructions]
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...

Calling & Dialing

Call and Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call History - Samsung Illusion™
[Device-Specific Instructions]
Dial a Number - Samsung Illusion™
[Device-Specific Instructions]
DTMF - Samsung Illusion™
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Redial - Samsung Illusion™
[Device-Specific Instructions]
Samsung Illusion™ Simulator: Viewing Missed Calls and Adding as a Contact
[Interactive Simulation]
Discover how to view missed calls and add a missed call as a contact on your Illusion Smartphone.
Turn Call Forwarding On/Off from Device
[Device-Specific Instructions]
This provides instructions to start/stop forwarding calls to another number. This may also help if you can't receive calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Galaxy Nexus by Samsung Camera
[Video]
Instructional video that shows you how to use the camera on your Galaxy Nexus by Samsung
Length: 2:06
Samsung Illusion™ Simulator: Changing Shooting Mode
[Interactive Simulation]
A visual guide on how to change the shooting mode on your Illusion.
Samsung Illusion™ Simulator: Deleting a Picture
[Interactive Simulation]
An interactive guide on how to delete a picture on your Illusion.
Transfer Pictures or Videos from the Device - Samsung Illusion™ i110
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Pictures or Videos to the Device - Samsung Illusion™ i110
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Using Media on Your Smartphone and Tablet
[Video]
Learn tips for using and storing media on your Verizon Wireless device.
Length: 3:05

Contacts

Caller-ID Image - Samsung Illusion™
[Device-Specific Instructions]
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Illusion™ Simulator: Adding a Contact to a Group
[Interactive Simulation]
A step-by-step guide for adding a contact to a group on your Illusion Smartphone.
Samsung Illusion™ Simulator: Deleting a Contact
[Interactive Simulation]
Discover how to delete a contact from your contact list in your Illusion.
Samsung Illusion™ Simulator: Joining Contacts
[Interactive Simulation]
An interactive guide on how to join contacts in your Illusion.
Samsung Illusion™ Simulator: Sharing Contact Information
[Interactive Simulation]
A visual guide for sharing contact information on your Illusion Smartphone.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.

Data

Data Roaming - Samsung Illusion™
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you...
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Enable/Disable Data - Samsung Illusion™
[Device-Specific Instructions]
Galaxy Nexus by Samsung Managing Data Usage
[Video]
Instructional video that shows you how to use the data management application on your Galaxy Nexus by Samsung
Length: 2:51
Turn Off/On Facebook Video Auto Play
[Device-Specific Instructions]

Date & Time

Date and Time Settings - Samsung Illusion™
[Device-Specific Instructions]

Device ID & Info

Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Signal Strength - Samsung Illusion™
[Device-Specific Instructions]
View MAC Address - Samsung Illusion™
[Device-Specific Instructions]
View Phone Information - Samsung Illusion™
[Device-Specific Instructions]

Device Settings

Accelerometer Rotation - Samsung Illusion™
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Adjust Display Settings - Samsung Illusion
[Device-Specific Instructions]
Adjust Font Settings - Samsung Illusion™
[Device-Specific Instructions]
Alerts - Samsung Illusion™
[Device-Specific Instructions]
Automatic Restore - Samsung Illusion™
[Device-Specific Instructions]
DTMF - Samsung Illusion™
[Device-Specific Instructions]
Samsung Illusion™ Simulator: Changing Text Input Method
[Interactive Simulation]
A visual guide for changing the text input method on your Illusion.
Samsung Illusion™ Simulator: Changing the Home Screen Default
[Interactive Simulation]
Learn how to change the Home screen default on your Illusion.
System Select - Samsung Illusion™
[Device-Specific Instructions]
Touchscreen Settings - Samsung Illusion™
[Device-Specific Instructions]

Email/Gmail

Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
Gmail™ Notifications - Samsung Illusion™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name / password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Gmail™ Account - Samsung Illusion™
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - Samsung Illusion™
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Corporate Email Account (Exchange ActiveSync®) - Samsung Illusion™
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Illusion™ Simulator: Accessing the Universal Inbox
[Interactive Simulation]
An interactive guide for accessing the universal inbox features of your Illusion.
Samsung Illusion™ Simulator: Sending an Email to a Group
[Interactive Simulation]
Discover how to send an email to a group using your Illusion Smartphone.
Samsung Illusion™ Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Illusion.
Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Gestures & Motions

Proximity Sensor On/Off - Samsung
[Device-Specific Instructions]

GPS & Location Based Services

Add Layers (Google Maps™)
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Current Location (Google Maps™)
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Find My Mobile - Samsung
[Device-Specific Instructions]
GPS Location - Samsung Illusion™
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.

Home Screen

Galaxy Nexus by Samsung Customizing
[Video]
Instructional video that shows you how to customize your Galaxy Nexus by Samsung
Length: 3:58
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Window Shade - Samsung Illusion™
[Device-Specific Instructions]

Internet & Web Browser

Add a Browser Bookmark - Samsung Illusion™
[Device-Specific Instructions]
Browser Cookies On/Off - Samsung Illusion™
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your device, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Clear Temporary Internet Files - Samsung Illusion™
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
JavaScript Settings - Samsung Illusion™
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your Samsung Illusion™, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Samsung Illusion™ Simulator: Opening and Closing Browser Windows
[Interactive Simulation]
A visual walkthrough of opening and closing windows in your Illusion's Web browser.
Samsung Illusion™ Simulator: Searching by Voice
[Interactive Simulation]
An interactive guide for searching by voice on your Illusion.
Samsung Illusion™ Simulator: Searching the Web
[Interactive Simulation]
Explore the most common ways to search the Web while on a Illusion.
Samsung Illusion™ Simulator: Searching the Web from the Home Screen
[Interactive Simulation]
Explore how to search the Web from the Home screen of your Illusion.
Samsung Illusion™ Web Browsing
[Video]
Using Web Browsing on Your Samsung Illusion™
Length: 1:52
View Browser History - Android™
[Device-Specific Instructions]
Web Browser - Samsung Illusion™
[Device-Specific Instructions]
Websites - Samsung Illusion™
[Device-Specific Instructions]

Language

Language Selection - Samsung Illusion™
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Password Options - Samsung Illusion™
[Device-Specific Instructions]
Phone Lock - Samsung Illusion™
[Device-Specific Instructions]
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Restore Default Settings - Samsung
[Device-Specific Instructions]
Samsung Illusion™ Simulator: Locking and Unlocking the Device
[Interactive Simulation]
Learn how to use the security features to lock and unlock your Illusion Smartphone.

Memory/Storage

Check Memory - Samsung Illusion™
[Device-Specific Instructions]
Clear Temporary Internet Files - Samsung Illusion™
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Insert the Memory Card - Samsung Illusion™
[Device-Specific Instructions]
Memory Card Formatting
[Device-Specific Instructions]
Memory Card Formatting - Samsung Illusion™
[Device-Specific Instructions]
My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
Remove the Memory Card - Samsung Illusion™
[Device-Specific Instructions]
Using Media on Your Smartphone and Tablet
[Video]
Learn tips for using and storing media on your Verizon Wireless device.
Length: 3:05
View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Mobile Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot On/Off - Samsung Illusion™
[Device-Specific Instructions]
Mobile HotSpot - Samsung Illusion™
[Device-Specific Instructions]
Samsung Illusion™ Simulator: Managing Users in Mobile Hotspot
[Interactive Simulation]
Learn how to manage the users who can access your Illusion's Mobile Hotspot.

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Play Music Files - Samsung Illusion™
[Device-Specific Instructions]
Transfer Music Files - Samsung Illusion™ i110
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Using Media on Your Smartphone and Tablet
[Video]
Learn tips for using and storing media on your Verizon Wireless device.
Length: 3:05

Navigating & Multitasking

Recently Used Apps - Samsung Illusion™
[Device-Specific Instructions]
Samsung Illusion™ Simulator: Accessing the Notifications Panel
[Interactive Simulation]
Discover how to access the Notifications panel of your Illusion Smartphone.
Samsung Illusion™ Simulator: Clearing Notifications
[Interactive Simulation]
Explore how to clear notifications on your Illusion Smartphone.
Samsung Illusion™ Simulator: Getting Around on Your Device
[Interactive Simulation]
An interactive map of the most important features of your Illusion Smartphone.
Samsung Illusion™ Simulator: Turning the Device On and Off
[Interactive Simulation]
Explore how to power your Illusion Smartphone on and off.

Near Field Communication (NFC)

Galaxy Nexus by Samsung Using Android Beam
[Video]
Instructional video that shows you how use the Android Beam to on your Galaxy Nexus by Samsung
Length: 2:09

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Install System Updates - Samsung Illusion™
[Device-Specific Instructions]
Software Update: Samsung Illusion™
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Illusion™.
View Software Version - Samsung Illusion
[Device-Specific Instructions]

Sounds, Volume & Audio

Alerts - Samsung Illusion™
[Device-Specific Instructions]
Set Ringtones - Samsung Illusion™
[Device-Specific Instructions]
Speakerphone - Samsung Illusion™
[Device-Specific Instructions]
Vibrate Mode - Samsung Illusion™
[Device-Specific Instructions]
Volume Controls - Samsung Illusion™
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

Text & Multimedia Messaging

Auto Receive Messages - Samsung Illusion™
[Device-Specific Instructions]
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Messages - Samsung Illusion™
[Device-Specific Instructions]
How To Use Verizon Messages
[Video]
Watch this video to learn how to customize messages, use Integrated Messaging on your phone, tablet and computer and take picture messaging to the next level with Verizon Messages.
Length: 3:05
Message Options - Samsung Illusion™
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Samsung Illusion™ Simulator: Adjusting Video Setting for MMS Messages
[Interactive Simulation]
A how-to guide for adjusting your Illusion's video for MMS messages.
Samsung Illusion™ Simulator: Sending a Message to a Group
[Interactive Simulation]
A step-by-step walkthrough for sending a group text message using your Illusion Smartphone.
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
View Text Messages - Samsung Illusion™
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Access Menus with Long Press - Android™
[Device-Specific Instructions]
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.

Transfer Content to/from Device

How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Transfer Music Files - Samsung Illusion™ i110
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Pictures or Videos from the Device - Samsung Illusion™ i110
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Pictures or Videos to the Device - Samsung Illusion™ i110
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
USB Mass Storage - Samsung Illusion™
[Device-Specific Instructions]

Wallpapers/Theme

Samsung Illusion™ Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change your Illusion's wallpaper or background.
Wallpaper - Picture - Samsung Illusion™
[Device-Specific Instructions]

Wi-Fi & Network

Add a Wi-Fi Network - Samsung Illusion™
[Device-Specific Instructions]
Samsung Illusion™ Connecting to Wi-Fi
[Video]
Using Wi-Fi Connectivity on Your Samsung Illusion™
Length: 1:12
Samsung Illusion™ Simulator: Turning Off Wi-Fi®
[Interactive Simulation]
An interactive guide to turning off Wi-Fi on your Illusion Smartphone.
Samsung Illusion™ Simulator: Turning On Wi-Fi®
[Interactive Simulation]
Explore how to turn on Wi-Fi for your Illusion.
Samsung Illusion™ Using Wi-Fi Direct
[Video]
Using Wi-Fi Direct on Your Samsung Illusion™
Length: 1:52
Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Wi-Fi On/Off - Samsung Illusion™
[Device-Specific Instructions]

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