Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 5
Samsung Galaxy S® 5
Samsung Galaxy S® 4
Apple® iPhone® 4s
DROID RAZR M by MOTOROLA
Apple® iPhone® 5s
Apple® iPhone® 4
Apple® iPhone® 5c
Samsung Galaxy Note® 4
Samsung Galaxy S® III
DROID MAXX by MOTOROLA
LG G2
Droid Turbo in Ballistic Nylon
Samsung Galaxy Note® 3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
LG G3
Droid Turbo by Motorola
DROID MINI by MOTOROLA
LG Cosmos™ 3
Verizon Ellipsis™ 7
HTC One® (M8) Support
Pantech 4G LTE Global USB Modem UML290
LG Revere® 3
Verizon Ellipsis™ Jetpack®
Samsung Convoy™ 3
DROID RAZR MAXX by MOTOROLA
Samsung Gusto® 3
Samsung Network Extender
LG G Pad 8.3 LTE
Nokia Lumia 928
Nokia Lumia Icon
LG Extravert™ 2
HTC One® Support
DROID ULTRA by MOTOROLA
Verizon Wireless Home Phone
Moto X™ by Motorola
DROID RAZR by MOTOROLA
Samsung Galaxy S® 4 mini
DROID RAZR MAXX HD by MOTOROLA
LG Exalt™
Samsung Galaxy Note® II
Brigadier™ by Kyocera Support
Casio G'zOne Commando® 4G LTE Support
Casio G'zOne Commando® Support
Samsung Brightside™
Jetpack® MiFi® 6620L
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon 4G LTE Broadband Router with Voice
Moto G™ by Motorola
DROID DNA by HTC Support
BlackBerry® Bold™ 9930 smartphone Support
Lucid™ by LG
DROID 4 by MOTOROLA
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity® III
DROID RAZR HD by MOTOROLA
Samsung Gusto® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Galaxy S® III mini
Lucid™3 by LG
Apple® iPad® Air™
BlackBerry® Z10 smartphone Support
Windows Phone 8X by HTC Support
Apple® iPad® 2
LG Optimus Exceed™
BlackBerry® Q10 smartphone Support
Moto X™ (2nd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
DROID INCREDIBLE 4G LTE by HTC Support
Verizon 4G LTE USB Modem UML295
Verizon 4G LTE USB Modem 551L
iPad® Air 2
Samsung ATIV SE™
Samsung Galaxy Stellar™
Casio G'zOne Ravine® 2 Support
Samsung Convoy™ 2
LG Cosmos™ 2
DROID X by MOTOROLA
Enact™ by LG
Samsung Intensity® II
DROID BIONIC by MOTOROLA
Galaxy Nexus by Samsung
Samsung Galaxy™ Stratosphere™
LG Optimus Zone™ 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DROID INCREDIBLE 2 by HTC Support
LG Octane™
HTC One® (M8) for Windows® Support
Sony Xperia® Z3v
Lucid™2 by LG
HTC Rezound™ Support
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Wireless USB760 Modem
HTC One® remix Support
LG G Vista
Pantech Hotshot™
LG Cosmos™
LG Extravert™
Ellipsis™ 8
LG Revere® 2
BlackBerry® Z30 smartphone Support
Samsung Gusto®
Hydro ELITE by KYOCERA Support
LG 4G LTE USB Modem VL600
LG Revere®
Samsung Convoy™
Samsung Galaxy™ Stratosphere™ II
LG enV®2
THUNDERBOLT™ by HTC Support
LG enV®3
Spectrum™ 2 by LG
DROID INCREDIBLE by HTC Support
Sony Xperia® Z2
HTC Rhyme™ Support
Samsung Haven™
Moto X™ - Designed by You
Pantech Marauder™
DROID X2 by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID CHARGE by SAMSUNG
Casio G'zOne Ravine® Support
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Casio G'zOne Boulder® Support
Pantech Breakout™
Apple® iPad® mini
LG VX8300
Samsung Illusion™
DROID 3 by MOTOROLA
Verizon Wireless UMW190 Global USB Modem
Motorola RAZR V3m
Pantech Perception™
BlackBerry® Bold 9650 smartphone Support
Samsung Fascinate™
Verizon 4G LTE Broadband Router
Intuition™ by LG
LG Optimus Zone™
HTC One® max Support
Motorola MOTO™ W755
Verizon Wireless USB720 Modem
Apple® iPad® with Wi-Fi + 4G
Google Nexus 7 Support
LG Cosmos™ Touch
Motorola Barrage™
Samsung Galaxy Tab® 4 (8.0)
Spectrum™ by LG
Jest™
Samsung Galaxy Note® Pro
Luge™ by Motorola Prepaid
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Tab® S
Nokia Lumia 2520
LG VX5500
BlackBerry® Curve™ 9330 smartphone Support
HTC Desire® 612 Support
Verizon SureResponse®
Revolution™ by LG
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
Verizon Wireless AirCard® 595U USB Modem
LG enV® TOUCH
Samsung Galaxy Legend™
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® 4 (10.1)
Samsung SCH-u340
Samsung ATIV Odyssey™
DROID by MOTOROLA
Apple® iPad® mini with Retina display
Samsung Intensity®
Apple® iPad® with Retina display
Pantech Crux™
Samsung Galaxy Tab®
Samsung Alias™ 2
LG VX8360
Samsung Knack™
BlackBerry® Tour™ 9630 smartphone Support
BlackBerry® Storm2™ 9550 smartphone Prepaid Support
LG Migosm
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Galaxy Note® 10.1
Delphi Connect with 4G LTE Mobile Hotspot Support
LG Chocolate® Touch
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Verizon Wireless PC5750 PC Card
Casio G'zOne Ravine® 2 Non-Camera Support
BlackBerry® Curve™ 8530 smartphone Support
LG Vortex™
DROID PRO by MOTOROLA
LG Ally™
iPad® mini 3
LG Enlighten®
Casio G'zOne Rock™ Support
Sony Xperia® PLAY
LG Voyager™
LG VX8350
LG VX5400
Dell™ Vostro™ V13 Laptop Support
Gear S™
Casio G'zOne Brigade® Support
Delphi Connect Support
LG Clout™
BlackBerry® Curve™ 8330 smartphone Support
LG VX5200
LG enV®
HTC Trophy™ Support
BlackBerry® Torch™ 9850 smartphone Support
BlackBerry® Curve™ 9370 smartphone Support
LG Chocolate® 3
LG VX5300
BlackBerry® Bold™ 9930 smartphone without camera Support
LG VX8700
LG VX3300
LG Dare™
Casio EXILIM Support
BlackBerry® Curve™ 9310 smartphone Support
HP® Pavilion dm1-3010nr Notebook Support
BlackBerry® Pearl™ Flip 8230 smartphone Support
Gateway® LT2016u Netbook Support
LG VX6100
LG Chocolate®
LG VENUS™
LG VX8100
LG VX9400
HP® Mini 311-1037NR Netbook Support
BlackBerry® 8830 World Edition smartphone Support
LG VX3100
LG Fathom®
LG VX3200
LG VX6000
Compaq® Mini CQ10-688nr Netbook Support
LG VX8600
HP® Mini 110-1046NR Netbook Support
LG Glance™
LG Versa™
HP® Pavilion dm1-2010nr Entertainment Notebook Support
LG VX3450
LG VX4500
Kyocera KX414 Support
Kyocera KX444 Support
LG VX4650
LG V
Kyocera K323 Support
Kyocera SE47 Support
DROID XYBOARD 8.2 by MOTOROLA
HP® Mini 1151NR Netbook Support
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Samsung SCH-a930
Nokia 2705 Shade™
LG Decoy®
Motorola Entice™
Motorola V276
Motorola V325
Verizon Wireless PN-300
Samsung SCH-a630
LTE Internet (Installed)
LG Chocolate®
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a950
Verizon Wireless CDM8950
Nokia 6315i
Verizon Wireless USB760 Modem
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola E815
Kyocera KPC650 Support
Kyocera KX1v Support
Motorola MOTO Q™ music 9m
Nokia 6256i
Motorola T720
LG VX10
Sharp KIN™ ONE
Sharp KIN™ TWO
Samsung Sway™
Verizon Converged VOIP Device
Nokia 6205
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
Samsung SCH-a850
Samsung SCH-n330
Transpyre™ Prepaid
Samsung SCH-u540
Samsung Galaxy Tab® (7.7)
Motorola Krave™ ZN4
SCH-u410 Prepaid
GizmoPal™
Samsung SCH-u620
Motorola Adventure™ V750
Pantech PN-820
Verizon Wireless AirCard® 595
G'zOne Boulder™ Black and Silver
Nokia 7205 Intrigue™
Motorola Q™
Motorola MOTORIZR Z6tv
Motorola MOTOKRZR K1m
Samsung Galaxy Tab® 4
Nokia 2605 Mirage
Motorola W385
Motorola W315
HP® Mini 210-1076NR Netbook Support
Motorola V325xi
Motorola Rival™
LG Optimus Exceed™ 2
Motorola V325i
Samsung Alias™
Nokia 2366i
Motorola MOTO™ Z6c World Edition
Motorola MOTO™ VU204
Samsung SCH-a670
Samsung Galaxy Tab® (10.1)
Samsung SCH-a650
Samsung Omnia® II
LG VX4600
Verizon Wireless Salute™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Pantech Jest™ 2
BlackBerry® 7750 Support
Kyocera 7135 Smartphone Support
Verizon Wireless Escapade®
Verizon Wireless CDM8975
Samsung Saga™
Motorola C333
Samsung SCH-a610
Samsung Reality™
Verizon Wireless V620
Kyocera KX2 Support
Verizon Wireless XV6600 without Camera
Samsung Smooth™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V265
Motorola T300p
Kyocera K404 Support
Motorola V710
Nokia 7705 Twist™
Motorola MOTO Q™ 9c
Nokia 2705 Shade™ Non-Camera
Sierra Wireless AirCard® 580
LG VX7000
Samsung N150 Netbook
Moto X™ - Designed by You (2nd Generation)
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
HP® Mini 110-3098NR Netbook Support
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Verizon Wireless G'zOne Type-S
Samsung FlipShot®
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
DROID XYBOARD 10.1 by MOTOROLA
Nokia 2128i
Motorola T730
LG VX4400B
Kyocera KWC 2325 Prepaid Support
Samsung i700 Pocket PC
Samsung Galaxy Camera®
Kyocera KWC 2325 Support
Samsung SCH-a310
Samsung SCH-a530
Motorola V60s
Sharp KIN™ TWOm
Sharp KIN™ ONEm
Nokia 2285
Lumia 2520 Prepaid
Motorola V120e
Sierra Wireless AirCard® 555D
HTC Merge® Support
Samsung Gleam®
Verizon Wireless USB727 Modem
Motorola XOOM™ 4G LTE
Samsung Juke
Nokia 6215i
Nokia 6015i Prepaid
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
Samsung Galaxy Note® 10.1 2014 Edition
DROID Eris by HTC Support
Samsung SCH-a870
Motorola DEVOUR™ with MOTOBLUR™
Nokia 6236i
Samsung SCH-i730
Samsung Rogue™
Samsung Renown™
Samsung SCH-u410
Samsung SCH-u430
Motorola MOTOSLVR L7C
Samsung Trance™
Samsung Continuum™
Samsung Omnia®
Samsung SCH-u550
BlackBerry® 7250 Support
Verizon Wireless USB1000 Global USB Modem
LG VX4700
LG VX8000
Verizon Wireless Razzle™
Samsung SCH-a890
Samsung SCH-i760
Samsung Glyde™
Pantech PN-210
Motorola RAZR V3c
Samsung Gem™
Verizon Wireless V740 ExpressCard
HTC Touch Pro™ Support
Verizon Wireless UM150 USB Modem
DROID R2D2 by MOTOROLA
Samsung Zeal™
Motorola CITRUS™
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Apple® iPad®
Pantech PN-215
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Motorola V65p

Activation & Initial Setup

Activation and Shipping Guide: 3G Android™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 3G Android Smartphone and shipping your defective device back to us.
Add New Device FAQs
[FAQs]
Learn how to add a new device to your account using My Verizon.
Email and Web for Smartphone Download & Set Up Instructions
[PDFs]
Email and Web Guide for Smartphones
Getting Started With Your New Verizon Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 4:01
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 2:59
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:38
Initial Activation and Setup - Samsung Illusion™
[Device-Specific Instructions]
Initial Activation and Setup - Softcard (Isis Mobile Wallet®) - Android™
[Device-Specific Instructions]
Initial Setup - Caller Name ID
[Device-Specific Instructions]
Performing Over-The-Air Activation
[Device-Specific Instructions]
These instructions will assist you with initial activation / setup for your 3G smartphone or basic phone. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Illusion™ Simulator: Adding Additional Accounts
[Interactive Simulation]
Learn how to add additional accounts to your Illusion.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Verizon Cloud Content Transfer For Current Customers
[Video]
Verizon customers with a new device can easily copy contacts, photos, music and more from the old device with Verizon Cloud Content Transfer. See the steps in this video.
Length: 2:44
Verizon Cloud Content Transfer For New Customers
[Video]
As a new customer, you can easily copy contacts, photos, music and more from your old device with Verizon Cloud Content Transfer. Watch this video to learn how.
Length: 3:05

Battery & Power

Battery Inserting/Removing - Samsung Illusion™
[Device-Specific Instructions]
Battery Issues - Battery Life
[Device-Specific Instructions]
Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Issues - Charging Habits - Non-Removable Battery Devices
[Device-Specific Instructions]
Battery Issues - Charging Habits - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Issues - No Power
[Device-Specific Instructions]
This could help if the device won't charge, won't charge completely or turn on / power up or the battery is dead/really low. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your...
Battery Troubleshooting Basics
[Device-Specific Instructions]
Battery Troubleshooting Checklist - Apple/Android™ Smartphones
[Device-Specific Instructions]
Galaxy Nexus by Samsung Battery Tips
[Video]
Instructional video that shows you how to use the power management application on your Galaxy Nexus by Samsung
Length: 1:13
Remove and Reinsert the Battery of the Wireless Device
[Device-Specific Instructions]
Soft Reset - Samsung Illusion™
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.

Bluetooth

Add a Bluetooth® COM Port (Incoming) - Windows®
[Device-Specific Instructions]
Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset
[Device-Specific Instructions]
Bluetooth® Discovery Mode (Windows®)
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Macintosh OS X
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Samsung Illusion™
[Device-Specific Instructions]
Bluetooth® On/Off - Samsung Illusion™
[Device-Specific Instructions]
Bluetooth® Setting - Delphi Connect - Android Device Portal
[Device-Specific Instructions]
Create a Paired Connection - Macintosh® OS X
[Device-Specific Instructions]
Create a Paired Connection - Window 7
[Device-Specific Instructions]
Create a Paired Connection - Windows® XP / Vista
[Device-Specific Instructions]
Galaxy Nexus by Samsung Simulator: Pairing with a Bluetooth® Headset
[Interactive Simulation]
Learn how to pair your Galaxy Nexus with your Bluetooth headset.
Galaxy Nexus by Samsung Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Explore how to turn Bluetooth functionality on and off on your Galaxy Nexus.
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Samsung Illusion™ Simulator: Pairing with a Bluetooth® Headset
[Interactive Simulation]
Learn how to pair your Illusion with your Bluetooth headset.
Samsung Illusion™ Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Explore how to turn Bluetooth functionality on and off on your Illusion.
Send Contact via Bluetooth® - Samsung Illusion™
[Device-Specific Instructions]
Using the Bluetooth Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...

Calling & Dialing

Airplane/Standalone Mode - Samsung Illusion™
[Device-Specific Instructions]
Call History - Samsung Illusion™
[Device-Specific Instructions]
Dial a Number - Samsung Illusion™
[Device-Specific Instructions]
DTMF - Samsung Illusion™
[Device-Specific Instructions]
Enable/Disable Call Forwarding
[Device-Specific Instructions]
This provides instructions to start/stop forwarding calls to another number. This may also help if you can't receive calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Galaxy Nexus by Samsung Simulator: Dialing by Voice
[Interactive Simulation]
An interactive guide to dialing by voice on your on your Galaxy Nexus Smartphone.
Galaxy Nexus by Samsung Simulator: Ignoring a Call and Sending a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message on your Galaxy Nexus Smartphone.
Galaxy Nexus by Samsung Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your Galaxy Nexus to call a new number.
Galaxy Nexus by Samsung Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your Galaxy Nexus Smartphone.
Place a Conference Call
[Device-Specific Instructions]
Place a Conference Call - Samsung Illusion™
[Device-Specific Instructions]
Placing an International Call
[Device-Specific Instructions]
Redial - Samsung Illusion™
[Device-Specific Instructions]
Samsung Galaxy Nexus Simulator: Placing a Call to a Contact
[Interactive Simulation]
Explore how to place a call to a contact using your Galaxy Nexus.
Samsung Illusion™ Simulator: Dialing by Voice
[Interactive Simulation]
An interactive guide to dialing by voice on your on your Illusion Smartphone.
Samsung Illusion™ Simulator: Placing a Call to a Contact
[Interactive Simulation]
Explore how to place a call to a contact using your Illusion.
Samsung Illusion™ Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your Illusion to call a new number.
Samsung Illusion™ Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your Illusion Smartphone.
Samsung Illusion™ Simulator: Viewing Missed Calls and Adding as a Contact
[Interactive Simulation]
Discover how to view missed calls and add a missed call as a contact on your Illusion Smartphone.

Camera, Photos & Videos

Digital Living Network Alliance® (DLNA) Information
[Device-Specific Instructions]
Galaxy Nexus by Samsung Camera
[Video]
Instructional video that shows you how to use the camera on your Galaxy Nexus by Samsung
Length: 2:06
Galaxy Nexus by Samsung Simulator: Applying Effects to a Picture
[Interactive Simulation]
A visual guide to applying effects with your camera on your Galaxy Nexus.
Galaxy Nexus by Samsung Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Galaxy Nexus.
Galaxy Nexus by Samsung Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures using your Galaxy Nexus.
Galaxy Nexus by Samsung Simulator: Sharing a Video
[Interactive Simulation]
Explore how to share videos using your Galaxy Nexus.
Galaxy Nexus by Samsung Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Galaxy Nexus.
Galaxy Nexus by Samsung Simulator: Turning Flash On
[Interactive Simulation]
Explore how to turn your camera's flash on while using your Galaxy Nexus.
Galaxy Nexus by Samsung Simulator: Zooming In and Out
[Interactive Simulation]
Explore how to zoom in and out for video on your Galaxy Nexus.
Samsung Illusion™ Simulator: Changing Shooting Mode
[Interactive Simulation]
A visual guide on how to change the shooting mode on your Illusion.
Samsung Illusion™ Simulator: Deleting a Picture
[Interactive Simulation]
An interactive guide on how to delete a picture on your Illusion.
Samsung Illusion™ Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Illusion.
Samsung Illusion™ Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures using your Illusion.
Samsung Illusion™ Simulator: Sharing a Video
[Interactive Simulation]
Explore how to share videos using your Illusion.
Samsung Illusion™ Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Illusion.
Samsung Illusion™ Simulator: Zooming In and Out
[Interactive Simulation]
A step-by-step guide for zooming in and out on your Illusion Smartphone.
Share a Picture from the Gallery - Samsung Illusion™
[Device-Specific Instructions]
Take and Share a Picture - Samsung Illusion™
[Device-Specific Instructions]
Using Media on Your Smartphone and Tablet
[Video]
Learn tips for using and storing media on your Verizon Wireless device.
Length: 3:05
View Pictures/Videos (via an external HDMI device) - Android™
[Device-Specific Instructions]

Contacts

Add to Contacts - Caller Name ID
[Device-Specific Instructions]
Add to Contacts Settings - Caller Name ID
[Device-Specific Instructions]
Back Up Contacts - Backup Assistant - Samsung Illusion™
[Device-Specific Instructions]
Back Up Contacts - Verizon Cloud - Android™ Smartphone
[Device-Specific Instructions]
Caller-ID Image - Samsung Illusion™
[Device-Specific Instructions]
Contact Display Options - Samsung Illusion™
[Device-Specific Instructions]
Contacts - Good Mobile Messaging - Android™
[Device-Specific Instructions]
Create a New Contact via Visual Voice Mail - Samsung Illusion™
[Device-Specific Instructions]
Delete Duplicate Contacts - Microsoft® Outlook
[Device-Specific Instructions]
Galaxy Nexus by Samsung Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your contact list in your Galaxy Nexus.
Galaxy Nexus by Samsung Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact in your Galaxy Nexus contact list.
Galaxy Nexus by Samsung Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Galaxy Nexus Smartphone.
Galaxy Nexus by Samsung Simulator: Creating a Group
[Interactive Simulation]
Explore how to create a group on your Galaxy Nexus Smartphone.
Galaxy Nexus by Samsung Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using voice to text on your Galaxy Nexus.
Import Contacts - Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import/Export Contacts from a Comma Separated Values (*.csv) / vCard Files - Macintosh Address Book
[Device-Specific Instructions]
Link/Merge Contact Information - Samsung Illusion™
[Device-Specific Instructions]
Manage Contacts - Enterprise Messaging (EMAG)
[Device-Specific Instructions]
Manage Contacts - Verizon Cloud - Website
[Device-Specific Instructions]
To add, edit, import, export, delete and print your contacts via the Verizon Cloud website, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Illusion™ Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your contact list in your Illusion.
Samsung Illusion™ Simulator: Adding a Contact to a Group
[Interactive Simulation]
A step-by-step guide for adding a contact to a group on your Illusion Smartphone.
Samsung Illusion™ Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact in your Illusion contact list.
Samsung Illusion™ Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Illusion Smartphone.
Samsung Illusion™ Simulator: Creating a Group
[Interactive Simulation]
Explore how to create a group on your Illusion Smartphone.
Samsung Illusion™ Simulator: Deleting a Contact
[Interactive Simulation]
Discover how to delete a contact from your contact list in your Illusion.
Samsung Illusion™ Simulator: Joining Contacts
[Interactive Simulation]
An interactive guide on how to join contacts in your Illusion.
Samsung Illusion™ Simulator: Sharing Contact Information
[Interactive Simulation]
A visual guide for sharing contact information on your Illusion Smartphone.
Send Contact via Bluetooth® - Samsung Illusion™
[Device-Specific Instructions]
Separate Contact Information - Samsung Illusion™
[Device-Specific Instructions]
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.

Device Settings

Accelerometer Rotation - Samsung Illusion™
[Device-Specific Instructions]
Airplane/Standalone Mode - Samsung Illusion™
[Device-Specific Instructions]
Alerts - Samsung Illusion™
[Device-Specific Instructions]
Automatic Restore - Samsung Illusion™
[Device-Specific Instructions]
Display Settings - Samsung Illusion™
[Device-Specific Instructions]
DTMF - Samsung Illusion™
[Device-Specific Instructions]
Galaxy Nexus by Samsung Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Galaxy Nexus Smartphone.
Galaxy Nexus by Samsung Simulator: Changing the Ringtone
[Interactive Simulation]
Explore how to change the ringtone on your Galaxy Nexus Smartphone.
Galaxy Nexus by Samsung Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Galaxy Nexus to silent.
Galaxy Nexus by Samsung Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Galaxy Nexus to airplane mode.
Samsung Galaxy Nexus Simulator: Adusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Galaxy Nexus Smartphone by adjusting your screen timeout.
Samsung Illusion™ Simulator: Adusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Illusion Smartphone by adjusting your screen timeout.
Samsung Illusion™ Simulator: Changing Text Input Method
[Interactive Simulation]
A visual guide for changing the text input method on your Illusion.
Samsung Illusion™ Simulator: Changing the Home Screen Default
[Interactive Simulation]
Learn how to change the Home screen default on your Illusion.
Samsung Illusion™ Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Illusion Smartphone.
Samsung Illusion™ Simulator: Changing the Ringtone
[Interactive Simulation]
Explore how to change the ringtone on your Illusion Smartphone.
Samsung Illusion™ Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Illusion to silent.
Samsung Illusion™ Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Illusion to airplane mode.
System Select - Samsung Illusion™
[Device-Specific Instructions]
Touchscreen Settings - Samsung Illusion™
[Device-Specific Instructions]

Email/Gmail

Add a Personal (POP/IMAP) Account - Samsung Illusion™
[Device-Specific Instructions]
Add an Existing Google™ Account - Samsung Illusion™
[Device-Specific Instructions]
Change Password - Good Mobile Messaging - Android™
[Device-Specific Instructions]
Compose and Send a Gmail™ Message - Samsung Illusion™
[Device-Specific Instructions]
Compose and Send a Message - Enterprise Messaging (EMAG)
[Device-Specific Instructions]
Compose and Send an Email Message - Good Mobile Messaging - Android™
[Device-Specific Instructions]
Compose and Send an Email Message - Samsung Illusion™
[Device-Specific Instructions]
Configure Corporate Email (Exchange ActiveSync®) - Samsung Illusion™
[Device-Specific Instructions]
Configure Preferences - Good Mobile Messaging - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create a New Google™ Account - Samsung Illusion™
[Device-Specific Instructions]
Delete a Gmail™ Message - Samsung Illusion™
[Device-Specific Instructions]
Delete an Email Message - Samsung Illusion™
[Device-Specific Instructions]
Download and Install Good Mobile Messaging - Android™
[Device-Specific Instructions]
Email Account Common Settings - Samsung Illusion™
[Device-Specific Instructions]
Email Account Data Usage Settings - Samsung Illusion™
[Device-Specific Instructions]
Email Account Notification Settings - Samsung Illusion™
[Device-Specific Instructions]
Email Account Password and Server Settings - Samsung Illusion™
[Device-Specific Instructions]
Email Account Signature Settings - Samsung Illusion™
[Device-Specific Instructions]
Email Account Sync Frequency Settings - Samsung Illusion™
[Device-Specific Instructions]
Email and Web for Smartphone Download & Set Up Instructions
[PDFs]
Email and Web Guide for Smartphones
Galaxy Nexus by Samsung Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email using your Galaxy Nexus.
Galaxy Nexus by Samsung Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment to your email while using a Galaxy Nexus Smartphone.
Galaxy Nexus by Samsung Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to email on your Galaxy Nexus.
Galaxy Nexus by Samsung Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Galaxy Nexus.
Galaxy Nexus by Samsung Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Galaxy Nexus.
Gmail™ Auto Signature - Samsung Illusion™
[Device-Specific Instructions]
Gmail™ Notifications - Samsung Illusion™
[Device-Specific Instructions]
Gmail™ Synchronization - Samsung Illusion™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Recovering Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name / password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Gmail™ Account - Samsung Illusion™
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - Samsung Illusion™
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Corporate Email Account (Exchange ActiveSync®) - Samsung Illusion™
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Samsung Illusion™
[Device-Specific Instructions]
Reply to an Email Message - Samsung Illusion™
[Device-Specific Instructions]
Samsung Illusion™ Simulator: Accessing the Universal Inbox
[Interactive Simulation]
An interactive guide for accessing the universal inbox features of your Illusion.
Samsung Illusion™ Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email using your Illusion.
Samsung Illusion™ Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment to your email while using a Illusion Smartphone.
Samsung Illusion™ Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to email on your Illusion.
Samsung Illusion™ Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Illusion.
Samsung Illusion™ Simulator: Sending an Email to a Group
[Interactive Simulation]
Discover how to send an email to a group using your Illusion Smartphone.
Samsung Illusion™ Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Illusion.
Samsung Illusion™ Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Illusion.
Set Up Corporate Email (Exchange ActiveSync®) - Samsung Illusion™
[Device-Specific Instructions]
Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail Password - Android™
[Device-Specific Instructions]

Internet & Web Browser

Add a Browser Bookmark - Samsung Illusion™
[Device-Specific Instructions]
Add a Virtual Private Network - Samsung Illusion™
[Device-Specific Instructions]
Browser Cookies On/Off - Samsung Illusion™
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Samsung Illusion, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Change the Browser Start/Home Page - Samsung Illusion™
[Device-Specific Instructions]
Clear Temporary Internet Files - Samsung Illusion™
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your Samsung Illusion, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Delete a Browser Bookmark - Samsung Illusion™
[Device-Specific Instructions]
Edit a Browser Bookmark - Samsung Illusion™
[Device-Specific Instructions]
Galaxy Nexus by Samsung Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website in your Galaxy Nexus.
Galaxy Nexus by Samsung Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your Galaxy Nexus to search the Web with your voice.
JavaScript Settings - Samsung Illusion™
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your Samsung Illusion™, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Launch a Browser Bookmark - Samsung Illusion™
[Device-Specific Instructions]
Samsung Illusion™ Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website in your Illusion.
Samsung Illusion™ Simulator: Opening and Closing Browser Windows
[Interactive Simulation]
A visual walkthrough of opening and closing windows in your Illusion's Web browser.
Samsung Illusion™ Simulator: Searching by Voice
[Interactive Simulation]
An interactive guide for searching by voice on your Illusion.
Samsung Illusion™ Simulator: Searching the Web
[Interactive Simulation]
Explore the most common ways to search the Web while on a Illusion.
Samsung Illusion™ Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your Illusion to search the Web with your voice.
Samsung Illusion™ Simulator: Searching the Web from the Home Screen
[Interactive Simulation]
Explore how to search the Web from the Home screen of your Illusion.
Samsung Illusion™ Web Browsing
[Video]
Using Web Browsing on Your Samsung Illusion™
Length: 1:52
Save Pictures from the Browser - Samsung Illusion™
[Device-Specific Instructions]
View Browser History - Android
[Device-Specific Instructions]
Web Browser - Samsung Illusion™
[Device-Specific Instructions]
Websites - Samsung Illusion™
[Device-Specific Instructions]

Text & Multimedia Messaging

Auto Receive Messages - Samsung Illusion™
[Device-Specific Instructions]
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Create and Send a Text Message - Samsung Illusion™
[Device-Specific Instructions]
Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Messages - Samsung Illusion™
[Device-Specific Instructions]
Delete Messages - Verizon Messages - Android™ Smartphone
[Device-Specific Instructions]
Delete Messages - Verizon Messages - Website
[Device-Specific Instructions]
Galaxy Nexus by Samsung Simulator: Forwarding a Text Message
[Interactive Simulation]
Explore how to forward a text message from your Galaxy Nexus.
Galaxy Nexus by Samsung Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on your Galaxy Nexus Smartphone.
How To Use Verizon Messages
[Video]
Verizon Messages is a new text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily. Customize the color and font size of your messages. Use Integrated Messaging to keep up with your messages on your phone, tablet and computer. Take...
Length: 2:57
Message Delivery Notification - Samsung Illusion™
[Device-Specific Instructions]
Message Options - Enterprise Messaging (EMAG)
[Device-Specific Instructions]
Message Options - Samsung Illusion™
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Samsung Illusion™ Simulator: Adjusting Video Setting for MMS Messages
[Interactive Simulation]
A how-to guide for adjusting your Illusion's video for MMS messages.
Samsung Illusion™ Simulator: Forwarding a Text Message
[Interactive Simulation]
Explore how to forward a text message from your Illusion.
Samsung Illusion™ Simulator: Ignoring a Call and Sending a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message on your Illusion Smartphone.
Samsung Illusion™ Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on your Illusion Smartphone.
Samsung Illusion™ Simulator: Sending a Message to a Group
[Interactive Simulation]
A step-by-step walkthrough for sending a group text message using your Illusion Smartphone.
Samsung Illusion™ Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using voice to text on your Illusion.
Send Picture Message - Web Camera Enhancement
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an app that makes it easy to share information, like text and photos, without interrupting your calls.
Supported file types for Picture / Video Messaging
[Device-Specific Instructions]
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
View Text Messages - Samsung Illusion™
[Device-Specific Instructions]

Wi-Fi & Network

Add a Virtual Private Network - Samsung Illusion™
[Device-Specific Instructions]
Add a Wi-Fi Network - Samsung Illusion™
[Device-Specific Instructions]
Enable/Disable Wi-Fi Notifications - Samsung Illusion™
[Device-Specific Instructions]
Galaxy Nexus by Samsung Simulator: Connecting to a Wi-Fi® Network
[Interactive Simulation]
Learn how to use your Galaxy Nexus to connect to a Wi-Fi network.
Galaxy Nexus by Samsung Simulator: Turning Off Wi-Fi® Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notification on your Galaxy Nexus Smartphone.
Manual Global DUN / APN - Windows
[Device-Specific Instructions]
Manually Add a Wi-Fi Network - Samsung Illusion™
[Device-Specific Instructions]
Prepaid Mobile Broadband FAQs
[FAQs]
Learn about your options for connecting data-only devices to the Verizon Wireless network with no long-term contract.
Remove Wi-Fi Connection - Samsung Illusion™
[Device-Specific Instructions]
Remove Wi-Fi Connection - Windows®
[Device-Specific Instructions]
This may help if the Wi-Fi on your Window's computer/PC won't connect to your Internet-capable device. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Illusion™ Connecting to Wi-Fi
[Video]
Using Wi-Fi Connectivity on Your Samsung Illusion™
Length: 1:12
Samsung Illusion™ Simulator: Connecting to a Wi-Fi® Network
[Interactive Simulation]
Learn how to use your Illusion to connect to a Wi-Fi network.
Samsung Illusion™ Simulator: Turning Off Wi-Fi®
[Interactive Simulation]
An interactive guide to turning off Wi-Fi on your Illusion Smartphone.
Samsung Illusion™ Simulator: Turning Off Wi-Fi® Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notification on your Illusion Smartphone.
Samsung Illusion™ Simulator: Turning On Wi-Fi®
[Interactive Simulation]
Explore how to turn on Wi-Fi for your Illusion.
Samsung Illusion™ Using Wi-Fi Direct
[Video]
Using Wi-Fi Direct on Your Samsung Illusion™
Length: 1:52
Using the Wi-Fi Access Zone application - Android™
[Device-Specific Instructions]
Wi-Fi FAQs
[FAQs]
Learn about Wi-Fi networks, which provide a wireless connection to the Internet that doesn't use data.
Wi-Fi On/Off - Prepay Samsung Galaxy S® III
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Wi-Fi On/Off - Samsung Illusion™
[Device-Specific Instructions]

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