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Certified Like-New Replacement

Certified Like-New Replacement devices have been thoroughly inspected and reconditioned to like-new condition.  The devices go through:
  • A complete 100+ point checklist to ensure every area measures up to our standards of excellence
  • Visual cosmetic inspection
  • Advanced functional, manual and electronic inspections
  • Latest software and hardware upgrades
If your current device is under warranty and experiences electrical or mechanical malfunction due to manufacturing defect, you will receive a Certified Like-New Replacement (a like unit or one of comparable quality).

  • Please call (866) 406-5154 from a phone other than the one you’re experiencing a problem on (toll-free from a landline phone) and we'll diagnose the issue with you right over the phone.
Top Questions

How do I replace my lost/stolen/damaged or malfunctioning wireless device if I am not enrolled in any of the Equipment Protection Programs?

How do I replace my lost, accidentally damaged or stolen wireless device if I have equipment protection?
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