Select Your Device
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International Travel FAQs

[FAQs]

General Information
  1. Can I use my device outside the US?

    It depends on what type of device you have.

    1. World devices: This type of device can be used in the US as well as in more than 220 other countries. It's built with one or more of the following technologies in addition to CDMA:
      Visit our World Devices shopping page to find a device that will work internationally.

    2. Non-World (CDMA only) devices: This device is designed to run on network technology available in the US, Puerto Rico and the US Virgin Islands. However, it will not work in other countries.

    To determine if your phone will work in a specific country, and to find out more about coverage and pricing information, visit our Trip Planner.



  2. Can I use a Verizon Wireless prepaid phone when I travel outside the US?

    Prepaid phones have limited roaming capability. Visit the Prepaid International Roaming page for prepaid-specific roaming information.



  3. Where can I view my coverage for my travel destination?

    Your coverage may vary by device. Visit our Trip Planner for device specific coverage maps.



  4. I have a 4G LTE device. What data speeds can I expect while traveling outside the US?

    World 4G LTE devices are capable of roaming at 4G LTE speeds where available. In other countries, data service will be on either our roaming partner's GSM or CDMA network at 3G/2G speeds.

    Notes:

    • Visit our Trip Planner to determine if your phone is capable of 4G LTE international travel and to find out more about coverage and pricing.
    • Refer to our International Coverage Map to see where 4G LTE is available.

    If your device won't work as you desire while traveling, visit our International Travel Program FAQs for information about using another device from Verizon Wireless while traveling.



  5. What are International Travel Services?

    With International Travel Services, you use the same phone to make and receive calls, and use data, whether you're in the US or traveling to more than 220 countries.

    For more information, including coverage and pricing, visit our International Travel Services page.



  6. What are International Services?

    International Services let you call or send messages to other countries while in the US. For more information on calling rates, visit our International Long Distance (while in the US) pricing page. For more information on messaging rates, visit our International Messages (while in the US) pricing page.

    Note: With The Verizon Plan and The MORE Everything® Plan, international messaging (while in the US) is included at no additional charge. 



  7. How do I get my World smartphone ready to use outside the US?

    In order to use your device outside the US, you need to add an International Travel plan to your account and be a customer with 90 days of good account standing unless you have TravelPass, which does not require International Services enabled. You can add TravelPass at any time and you will be only charged the daily fee on days you use your device while traveling in a qualified country.

    Before traveling with your World device, visit the My International Usage & Services page to change your international plan and settings. On this page, you can also check out our Trip Planner to determine if your device will work in the country you're traveling to and provide rates and dialing information for the country you'll be in.



  8. How do I add an International Travel Plan to my device?

    To add an International Travel Plan:

    1. Go to the Change Your Plan page in My Verizon.
    2. Tap or click Select in the Change International Options section.
    3. Select the type of international option you want to add:

      1. International Calling (While inside the US) – Options for making frequent calls to other countries while you remain in the US

      2. International (while traveling outside the US) – Options for using your device while you’re traveling abroad

    4. Use the dropdown at the bottom of the section to select the international option you want to add to your device.

      Note: If you have multiple devices on your account, you’ll see separate dropdowns for each device. Use these dropdowns to select unique options for each device to meet your needs.

      Click Continue to the Next Step.

    5. Review your changes and click Confirm.

      Note: When reviewing your changes, you may have the option to choose when you want the changes to take effect. To select a different date than the one recommended, click Change start date?, select a new date and click Confirm.

    You've successfully added International Services to your account.

    If you’re on a business account, visit My Business Account to add the International Plan.



  9. How long does it typically take for international travel charges to appear on my bill?

    It could take up to 60 days for the charges to appear on your bill.



  10. What are the rates for calls made and received while traveling outside the US?

    For coverage and rate information, visit our Trip Planner.



Traveling to Canada or Mexico
  1. Can I use my phone in Canada and Mexico?

    We recommend a 4G World Device for travel to Canada and Mexico.



  2. Is there a plan specific for traveling in Canada or Mexico?

    We offer a Mexico and Canada Plan that you can add to your existing plan. For a $2 daily fee you can add TravelPass and use your domestic talk, text and data allowances. For a monthly fee, you can add various amounts of minutes, texts and data to your monthly plan. For more information, visit our Trip Planner.



Using your Device while Outside the US
  1. Can I use my mobile phone to make and receive calls while on board a cruise ship?

    Yes, as long as your phone is a World Device you can make and receive calls while traveling on select cruise lines. For service availability and rate information, visit our Trip Planner.



  2. Will my features, emails and apps (that use data) be available while traveling outside the US?

    Features, emails and apps are subject to local capabilities and may not be available while traveling internationally. For more information on how to manage these features, check our data tips.



  3. What devices support international data while traveling outside the US?

    Visit our World Device page to view a list of World devices. Besides phones, there are a variety of other international travel data devices, such as tablets, Mobile Hotspots/Jetpacks and USB Modems.



  4. Where can I use international data while traveling outside the US?

    We currently support data use in more than 205 countries. Visit our Trip Planner to see if you'll be able to use international data where you're traveling and to select the best plan for where you are traveling.



  5. Can I unlock my World device while traveling overseas to use local service?

    Please review our Device Unlocking Policy for information on unlocking your device while traveling abroad.



  6. How do I make a call while traveling internationally?

    Dialing patterns vary by country. You can access the dialing pattern for different countries by using our Trip Planner or by visiting our Rates by Country page.

    When arriving in your destination, you'll receive a free welcome text message from Verizon Wireless with information about calling, messaging and data use for that country.



  7. Do I need to change any device settings to connect internationally with my World phone or international data device?

    It depends on your device. Some devices set international roaming off by default. See your device' user manual for instructions to turn international roaming on.

    Note: On Android™ devices, the international roaming option will say "global mode," while iOS® devices will say "international roaming."

    If your device's default is international roaming on, your device automatically chooses an international network when you re traveling abroad.



  8. How do I access Voice Mail while traveling internationally?

    You can check your voice mail messages by calling your mobile number or with a Visual Voice Mail app.

    Call Your Voice Mail

    1. Call your Verizon Wireless phone number in international format (1 and then your 10-digit number).
    2. Interrupt your greeting by pressing # and follow the prompts to navigate your voice mailbox.

    Certain international networks won't let you call your own mobile number. If you still can't access your voicemail, you can use visual voice mail or dial +1-845-613-8700 and follow the prompts to confirm or enter your mobile telephone number. View the list of countries where you might experience this issue.

    Use a Visual Voice Mail app

    If you have a data connection where you're traveling, you can use visual voice mail to access your voice mail messages. If you have iPhone, visual voice mail is included on your device and account. If you have an Android device you can add visual voice mail to your account online in My Verizon for $2.99/month.

    Note: You'll need to use the International Dialing Instructions format for dialing back to the US from the country you're in.



  9. If I have a technical problem while traveling, how do I get assistance?

    Call the International Support Team to get assistance while traveling:

    • Inside the United States: Call (800) 711-8300.
    • Outside the United States: Enter the exit code for the country you're in, and then enter (908) 559-4899.

    If your device is lost, stolen or broken or you experience a device issue while you’re traveling outside the US, please use the below instructions to reach the International  Support Team from a landline phone.

    1. Dial your country's toll-free number.
    2. Enter your 10-digit mobile number when prompted by the International Travel Hotline.

    If a toll-free number is not available for the country you’re in, please dial (908) 559-4899 (toll charges will apply).



TravelPassSM
  1. What is TravelPass?

    TravelPass allows you to use your domestic talk, text and data allowances while traveling outside the United States in more than 65 countries for a low daily rate.

    With TravelPass, instead of paying per minute, per message, or per MB you will be charged a daily rate. The Daily rate is $2 per day in Mexico and Canada and $10 per day in the other countries where TravelPass is available. Minutes, messages and data consumed is decremented from the allowances included in your domestic plan. The daily charge only applies on days you use your service outside of the USA, Puerto Rico and the US Virgin Islands.



  2. How do I get the TravelPass option?

    To add TravelPass:

    1. Go to the Change Your Plan page in My Verizon.
    2. Select Change International Options.
    3. Choose International (While traveling outside the US).
    4. Pick the TravelPass option and follow the prompts to add it to your plan.

    You've successfully added the TravelPass option to your account.



  3. In which countries does TravelPass apply?

    TravelPass is available in more than 65 countries. Visit the TravelPass countries page  for more information.



  4. What countries can I call using TravelPass while traveling outside of the US, Puerto Rico and US Virgin Islands?

    While in a TravelPass country with TravelPass, you can call phone numbers within the country you're in or call back to the US. If you plan to call countries other than the US or the country you're in, or you plan to travel to a country not covered by TravelPass you will need to add the International Services Enabled feature to your account in My Verizon or by calling Customer Service.

    If you call a country other than the US or the country you are visiting with TravelPass, you will be charged the international rate for that country. For International rates, visit our International Service Options (while in the US) page.



  5. What devices are eligible for TravelPass?

    TravelPass is available on 4G LTE World Devices: smartphones, tablets, Jetpack devices, hotspots & USB modems. Please visit our Trip Planner for more information.



  6. What happens if I travel to a country not included in TravelPass?

    If you have TravelPass and travel outside of a TravelPass covered country, Pay as You Go Pricing applies. If you are traveling to a country covered in our Preferred Bundle plan you can also add that Preferred Bundle to your line. The Preferred Bundle pricing will apply when traveling to countries not covered by TravelPass. Please visit our Trip Planner for more information.



  7. When am I charged for TravelPass?

    When you arrive in the TravelPass covered country and turn on your device, you will receive a confirmation text. Your 24 hour access to TravelPass will not begin until you make or receive a phone call, send a text, or use data. Shortly before your 24 hour session ends, you will receive a text letting you know TravelPass is almost up. If you stop using your device before your 24 hour session ends, you won't be charged again until you use your device internationally the next time. That could be later the next day, next month or even the next year.



  8. What happens when I travel to multiple countries covered by TravelPass?

    You are only charged one daily fee per 24 hours for TravelPass, even if you travel within multiple covered countries.



  9. What do I need to do if I don't want to be charged another daily fee for TravelPass?

    If you do not want to be charged for another daily fee for TravelPass, stop using your device before your 24 hour TravelPass expires. We recommend that you turn roaming off or place your phone in airplane mode to prevent your device from accidentally triggering a TravelPass charge.



  10. Do I have to Opt In Daily to TravelPass?

    You do not need to Opt In daily. If you make or receive a phone call, send a text, or use data you will begin another 24 hour session. Shortly before your 24 hour session ends, you will receive a text letting you know TravelPass is almost up. If you stop using your device before your 24 hour session ends you won't be charged again. If you continue to use your device you will be charged another daily fee and you will get another 24 hour session.



  11. Do I need to remove TravelPass when I return back to the US?

    You do not need to remove TravelPass when you return to the US. TravelPass will only trigger a daily charge when you use your device while traveling outside the US in a qualifying TravelPass country.



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