Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
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Apple® iPhone® 5s
Apple® iPad® 2
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DROID TURBO 2
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DROID MAXX by MOTOROLA
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Apple® iPhone® 4s
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LG G3
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Verizon MiFi® 4G LTE Global USB Modem U620L
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DuraXV
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LG Optimus Zone™ 2 Prepaid
Microsoft Lumia 735
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DROID TURBO 2 - Designed by You
Nokia Lumia 928
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Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
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DROID INCREDIBLE 4G LTE by HTC
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Lucid™3 by LG
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Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
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Verizon Wireless USB760 Modem
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Pantech Perception™
Windows Phone 8X by HTC
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Sony Xperia® Z2
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Luge™ by Motorola Prepaid
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DROID 2 by MOTOROLA
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Intuition™ by LG
DROID INCREDIBLE by HTC
Verizon Wireless UM175 USB Modem
Samsung Galaxy Camera®
Samsung Galaxy Note® 10.1 2014 Edition
Delphi Connect
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Nokia Lumia 2520
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Samsung Galaxy Tab® (7.7)
Motorola W385
LG VX8350
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Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Wireless G'zOne Type-S
Apple® iPad®
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Samsung Alias™
Verizon Wireless Escapade®
LG Ally™
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Revolution™ by LG
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Samsung SCH-u410
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Pantech Caper™ Prepaid
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LG Chocolate®
Verizon Wireless Coupe™
Verizon Wireless USB727 Modem
Pantech Crux™
Spectrum™ by LG
Sony Xperia® PLAY
LG Enlighten®
LG Dare™
Sierra Wireless AirCard® 555D
Samsung Omnia® II
LG VX5300
HP® Mini 1151NR Netbook
Casio G'zOne Ravine® 2 Non-Camera
BlackBerry® Torch™ 9850 smartphone
Motorola MOTOKRZR K1m
Verizon Wireless PC5750 PC Card
Samsung SCH-u430
LG Optimus Exceed™ Prepaid
DROID PRO by MOTOROLA
LG Chocolate® 3
G'zOne Boulder™ Black and Silver
BlackBerry® 8830 World Edition smartphone
Samsung Rogue™
Verizon Wireless UM150 USB Modem
LG VX5200
BlackBerry® Curve™ 9370 smartphone
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HTC Trophy™
Motorola V325
Samsung SCH-a650
DROID XYBOARD 10.1 by MOTOROLA
Motorola Entice™
LG VX3200
Verizon Wireless CDM8975
DROID ERIS by HTC
LG VX6100
Gateway® LT2016u Netbook
Sierra Wireless AirCard® 580
Verizon Wireless Razzle™
Samsung Zeal™
Motorola W315
Blackberry Classic Non-Camera
LG VX8700
LG VX3300
Samsung Sway™
Samsung SCH-a930
Nokia 2705 Shade™ Non-Camera
Motorola MOTO™ Z6c World Edition
Samsung Gleam®
LG enV®
Samsung SCH-a670
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HP® Pavilion dm1-3010nr Notebook
LG Versa™
Samsung Continuum™
Motorola RAZR V3m in Gray
Samsung SCH-a870
Motorola E815
DROID XYBOARD 8.2 by MOTOROLA
BlackBerry® Curve™ 9310 smartphone
Pantech PN-215
LG Clout™
Sharp KIN™ ONE
Nokia 6015i Prepaid
Nokia 6205
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Nokia 7705 Twist™
Samsung SCH-u550
Verizon Wireless CDM8950
Motorola MOTO Q™ 9c
Motorola V60s
LG VX6000
Samsung Renown™
Samsung Trance™
HTC Merge®
Verizon Wireless V740 ExpressCard
Motorola CITRUS™
Samsung SCH-a850
Motorola V325i
LG VX4500
LG VX4650
Motorola DEVOUR™ with MOTOBLUR™
Motorola Krave™ ZN4
Pantech PN-820
Motorola Rival™
Samsung i700 Pocket PC
LG Fathom®
Samsung SCH-a950
Nokia 7205 Intrigue™
Samsung N150 Netbook
Pantech PN-210
Compaq® Mini CQ10-688nr Netbook
Samsung FlipShot®
Nokia 2128i
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Nokia 2705 Shade™
Verizon Wireless Adamant™
LG V
LG Glance™
Samsung SCH-a310
Samsung Omnia®
DROID R2D2 by MOTOROLA
Motorola XOOM™
Verizon AD3700 Global USB Modem
LG VX8100
Kyocera KPC650
Verizon Wireless Salute™
Samsung Gem™
HTC Apache XV6700
Sharp KIN™ TWO
SCH-u410 Prepaid
Nokia 2605 Mirage
HP® Mini 110-3098NR Netbook
HP® Pavilion dm1-2010nr Entertainment Notebook
Kyocera KX1v
Jest™
Sharp KIN™ ONEm
Motorola V276
Samsung SCH-a630
Samsung SCH-u620
HP® Mini 311-1037NR Netbook
Motorola Q™
Samsung SCH-i760
LG VX9400
HTC Touch Pro™
LG VENUS™
Motorola V265
Kyocera KX414
Sharp KIN™ TWOm
Verizon Wireless PN-300
Verizon Wireless CDM 7075
Motorola V710
Motorola V65p
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola MOTO™ Z6cx World Edition without Camera
HP® Mini 210-1076NR Netbook
Nokia 2366i
Verizon KPC680 ExpressCard®
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-a890
HP® Mini 110-1046NR Netbook
Motorola V325xi
Kyocera K404
Samsung i600 Smartphone
Nokia 6215i
Motorola Rapture™ VU30
Kyocera KX2
LG VX2000
Motorola V60p
Nokia 2285
Kyocera KX444
Samsung SCH-i730
LG VX4700
Samsung Glyde™
Kyocera K323
Motorola MOTO Q™ music 9m
Motorola MOTORIZR Z6tv
Verizon Wireless XV6600 without Camera
Samsung SCH-a790
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Nokia 6236i
BlackBerry® 7250
Verizon Wireless U630 PC Card
Nokia 6315i
Kyocera SE47
Samsung Saga™
Verizon Wireless V620
Samsung SCH-a795
Motorola MOTOSLVR L7C
Samsung SCH-i830
BlackBerry® 7750
Samsung SCH-a610
Nokia 6305i
Motorola V120e
Samsung SCH-a970
Motorola T720
Samsung SCH-n330
Motorola T300p
Motorola V276 Prepaid
Motorola C333

International Travel FAQs

General Information
  1. Can I use my device outside the US?

    It depends on what type of device you have.

    1. World devices: This type of device can be used in the US as well as in more than 220 other countries. It's built with one or more of the following technologies in addition to CDMA:
      Visit our World Devices shopping page to find a device that will work internationally.

    2. Non-World (CDMA only) devices: This device is designed to run on network technology available in the US, Puerto Rico and the US Virgin Islands. However, it will not work in other countries.

    To determine if your phone will work in a specific country, and to find out more about coverage and pricing information, visit our Trip Planner. If you have the My Verizon Mobile app, use the International Ready Check to see if your device is compatible with a specific country or cruise ship. With My Verizon Mobile you'll receive a welcome message on your device when you enter a country if you are on a Pay as you go plan, an international plan that's not compatible with the country you're in, or if you have no international plan at all. The message will include a convenient link to add an international plan.



  2. Can I use a Verizon Wireless prepaid phone when I travel outside the US?

    Prepaid phones have limited roaming capability. Visit the Prepaid International Roaming page for prepaid-specific roaming information.



  3. Where can I view my coverage for my travel destination?

    Your coverage may vary by device. Visit our Trip Planner for device specific coverage maps. It's simple to use, just tell us where you're going and what device you're taking. Trip Planner will display the best option for your trip and a link to the coverage map.



  4. I have a 4G LTE device. What data speeds can I expect while traveling outside the US?

    World 4G LTE devices are capable of roaming at 4G LTE speeds where available. In other countries, data service will be on our roaming partner's GSM network at 3G/2G speeds.

    Notes:

    • Visit our Trip Planner to determine if your phone is capable of 4G LTE international travel and to find out more about coverage and pricing.
    • Refer to our International Coverage Map to see where 4G LTE is available.

    If your device won't work as you desire while traveling, visit our International Travel Program FAQs for information about using another device from Verizon Wireless while traveling.



  5. What are International Travel Services?

    With International Travel Services, you use the same phone to make and receive calls, and use data, whether you're in the US or traveling to more than 220 countries.

    For more information, including coverage and pricing, visit our International Travel Services page.



  6. What are International Services while in the US?

    These are the plans we ofer that let you call or send messages to other countries while in the US. For more information on calling rates, visit our International Long Distance (while in the US) pricing page. For more information on messaging rates, visit our International Messages (while in the US) pricing page.

    Note: With The Verizon Plan and The MORE Everything® Plan, international messaging (while in the US) is included at no additional charge. 



  7. How do I get my World smartphone ready to use outside the US?

    In order to use your device outside the US, you need to add an International Travel plan to your account and be a customer with 90 days of good account standing unless you have TravelPass, which does not require International Services enabled. You can add TravelPass at any time and you will be charged the daily fee only on days you use your device while traveling in a qualified country.

    Before traveling with your World device, visit our Trip Planner to change your international plan. You can also check to determine if your device will work in the country you're traveling to and provide rates and dialing information for the country you'll be in.

    If you have the My Verizon Mobile app, use the International Ready Check to see if your device is compatible with a specific country or cruise ship. With My Verizon Mobile you'll receive a welcome message on your device when you enter a country if you are on a Pay as you go plan, an international plan that's not compatible with the country you're in, or if you have no international plan at all. The message will include a convenient link to add an international plan.

     



  8. How do I add an International Travel Plan to my device?

    You can add an International Travel Plan online at the My International Usage and Services page in My Verizon or with the My Verizon Mobile app. For help choosing the right plan for your trip, use our Trip Planner. Simply tell us where you're going and which device you're taking to find out which plan is the best value for you.

    Note: If you have multiple devices on your account, you'll see separate dropdowns for each device. Use these dropdowns to select unique options for each device to meet your needs.

    Note: When reviewing your changes, you may have the option to choose when you want the changes to take effect. To select a different date than the one recommended, click Change start date?, select a new date and click Confirm.

    If you have the My Verizon Mobile app installed you'll receive a welcome message on your device when you enter a country if you are on a Pay as you go plan, an international plan that's not compatible with the country you're in, or if you have no international plan at all. The message will include a convenient link to add an international plan.

    If you're on a business account, visit My Business Account to add the International Plan.



  9. How long does it typically take for international travel charges to appear on my bill?

    It could take up to 60 days for the charges to appear on your bill.



  10. What are the rates for calls, texts and data while traveling outside the US?

    For coverage and rate information, visit our Trip Planner. It's simple, just tell us where you're going and what device you're taking and Trip Planner will show you the rest. Trip Planner now adds the plan!



Traveling to Canada or Mexico
  1. Can I use my phone in Canada and Mexico?

    We recommend a 4G World Device for travel to Canada and Mexico.



  2. Is there a plan specific for traveling in Canada or Mexico?

    We offer a Mexico and Canada Plan that you can add to your existing plan. For a $2 daily fee you can add TravelPass and use your domestic talk, text and data allowances. For a monthly fee, you can add various amounts of minutes, texts and data to your monthly plan. For more information, visit our Trip Planner. It's simple to use, just tell us where you're going and what device you're taking and Trip Planner will show you the best plan option for traveling to Canada or Mexico.



Using your Device while Outside the US
  1. Can I use my mobile phone to make and receive calls while on board a cruise ship?

    Yes, as long as your phone is a World Device you can make and receive calls while traveling on select cruise lines. For service availability and rate information, visit our Trip Planner. It's simple to use, just tell us the cruise ship name and what device you're taking to find out if you can make and receive calls on the ship.



  2. Will my features, emails and apps (that use data) be available while traveling outside the US?

    Features, emails and apps are subject to local capabilities and may not be available while traveling internationally. For more information on how to manage these features, check our data tips.



  3. What devices support international data while traveling outside the US?

    Visit our World Device page to view a list of World devices. Besides phones, there are a variety of other international travel data devices, such as tablets, Mobile Hotspots/Jetpacks and USB Modems. To check if your existing device will work while traveling outside the US use our Trip Planner. Just tell us where you're going and what device you're taking to find out if you have a World Device.



  4. What types of International plans are available for traveling outside of the US?

    We offer three types of plans you can use while traveling outside the US.

    • Daily plan: Only pay for the days you use your phone.

    • One-month plan: Lasts for one month and then automatically expires. This is ideal for infrequent travelers and trips that are a month or less.

    • Month-to-month plan: Remains on your account and you'll be billed automatically each month. A common choice for frequent travelers and trips longer than a month.

    For help picking the right plan use our Trip Planner. Simply tell us where you're going and which device you're taking to find out which plan is best for you.

     



  5. Will there be partial charges on my bill if I add an International plan during the middle of the month?

    No, to simplify understanding your bill the charges will not be prorated and you will not see partial charges on your bill when you add an international plan.



  6. Where can I use international Services while traveling outside the US?

    We currently support voice, text and data use in more than 205 countries. Visit our Trip Planner to see if you'll be able to use international data where you're traveling and to select the best plan for where you are traveling. If you have the My Verizon Mobile app you can also use the International Ready Check to see if your device can be used on your trip.

    If you have the My Verizon Mobile app installed you'll receive a welcome message on your device when you enter a country if you are on a Pay as you go plan, an international plan that's not compatible with the country you're in, or if you have no international plan at all. The message will include a convenient link to add an international plan.



  7. Can I unlock my World device while traveling overseas to use local service?

    Please review our Device Unlocking Policy for information on unlocking your device while traveling abroad.



  8. How do I make a call while traveling internationally?

    Dialing patterns vary by country. You can access the dialing pattern for different countries by using our Trip Planner. It's simple to use, just tell us where you're going and what device you're taking. Trip Planner will display the best plan option for your trip along with a link to view the specific dialing instructions.

    When arriving in your destination, you'll receive a free welcome text message from Verizon Wireless with information about calling, messaging and data use for that country.



  9. Do I need to change any device settings to connect internationally with my World phone or international data device?

    It depends on your device. Some devices set international roaming off by default. See your device's user guide for instructions to turn international roaming on.

    Note: On Android™ devices, the international roaming option will say "global mode," while iOS® devices will say "international roaming."

    If your device's default is international roaming on, your device automatically chooses an international network when you're traveling abroad.



  10. How do I access Voice Mail while traveling internationally?

    You can check your voice mail messages by calling your mobile number or with a Visual Voice Mail app.

    Call Your Voice Mail

    1. Call your Verizon Wireless phone number in international format (1 and then your 10-digit number).
    2. Interrupt your greeting by pressing # and follow the prompts to navigate your voice mailbox.

    Certain international networks won't let you call your own mobile number. If you still can't access your voicemail, you can use visual voice mail or dial +1-845-613-8700 and follow the prompts to confirm or enter your mobile telephone number. View the list of countries where you might experience this issue.

    Use a Visual Voice Mail app

    If you have a data connection where you're traveling, you can use visual voice mail to access your voice mail messages. If you have iPhone, visual voice mail is included on your device and account. If you have an Android device you can add visual voice mail to your account online in My Verizon for $2.99/month.

    Note: You'll need to use the International Dialing Instructions format for dialing back to the US from the country you're in.



  11. If I have a technical problem while traveling, how do I get assistance?

    Call the International Support Team to get assistance while traveling:

    • Inside the United States: Call (800) 711-8300.
    • Outside the United States: Enter the exit code for the country you're in, and then enter (908) 559-4899.

    If your device is lost, stolen or broken or you experience a device issue while you're traveling outside the US, please use the below instructions to reach the International Support Team from a landline phone.

    1. Dial your country's toll-free number.
    2. Enter your 10-digit mobile number when prompted by the International Travel Hotline.

    If a toll-free number is not available for the country you're in, please dial (908) 559-4899 (toll charges will apply).



TravelPassSM
  1. What is TravelPass?

    TravelPass allows you to use your domestic talk, text and data allowances while traveling outside the United States in more than 100 countries for a low daily rate.

    With TravelPass, instead of paying per minute, per message, or per MB you will be charged a daily rate. The Daily rate is $2 per day in Mexico and Canada and $10 per day in the other countries where TravelPass is available. Minutes, messages and data consumed is decremented from the allowances included in your domestic plan. The daily charge only applies on days you use your service outside of the USA, Puerto Rico and the US Virgin Islands.



  2. How do I get the TravelPass option?

    You can add Travel Pass online at the My International Usage and Services page anytime in My Verizon. Find out if Travel Pass is the best option for your trip by visiting our Trip Planner. Tell us where you're going and which device you're taking and Trip Planner will show you which plan is your best option.



  3. In which countries does TravelPass apply?

    TravelPass is available in more than 100 countries. Visit the TravelPass countries page  for more information.



  4. What countries can I call using TravelPass while traveling outside of the US, Puerto Rico and US Virgin Islands?

    While in a TravelPass country with TravelPass, you can call phone numbers within the country you're in or call back to the US. If you plan to call countries other than the US or the country you're in, or you plan to travel to a country not covered by TravelPass you will need to add the International Services Enabled feature to your account in My Verizon or by calling Customer Service.

    If you call a country other than the US or the country you are visiting with TravelPass, you will be charged the international rate for that country. For International rates, visit our International Service Options (while in the US) page.



  5. What devices are eligible for TravelPass?

    TravelPass is available on 4G LTE World Devices: smartphones, tablets, Jetpack devices, hotspots & USB modems. Please visit our Trip Planner for more information. If you have the My Verizon Mobile app you can also check eligibility using the International Ready Check.



  6. What happens if I travel to a country not included in TravelPass?

    If you have TravelPass and travel outside of a TravelPass covered country, Pay as You Go Pricing applies. If you are traveling to a country covered in our Preferred Bundle plan you can also add that Preferred Bundle to your line. The Preferred Bundle pricing will apply when traveling to countries not covered by TravelPass. Please visit our Trip Planner for more information.



  7. When am I charged for TravelPass?

    When you arrive in the TravelPass covered country and turn on your device, you will receive a confirmation text. Your 24 hour access to TravelPass will not begin until you make or receive a phone call, send a text, or use data. Shortly before your 24 hour session ends, you will receive a text letting you know TravelPass is almost up. If you stop using your device before your 24 hour session ends, you won't be charged again until you use your device internationally the next time. That could be later the next day, next month or even the next year.



  8. What happens when I travel to multiple countries covered by TravelPass?

    You are only charged one daily fee per 24 hours for TravelPass, even if you travel within multiple covered countries.



  9. What do I need to do if I don't want to be charged another daily fee for TravelPass?

    If you do not want to be charged for another daily fee for TravelPass, stop using your device before your 24 hour TravelPass expires. We recommend that you turn roaming off or place your phone in airplane mode to prevent your device from accidentally triggering a TravelPass charge.



  10. Do I have to Opt In Daily to TravelPass?

    You do not need to Opt In daily. If you make or receive a phone call, send a text, or use data you will begin another 24 hour session. Shortly before your 24 hour session ends, you will receive a text letting you know TravelPass is almost up. If you stop using your device before your 24 hour session ends you won't be charged again. If you continue to use your device you will be charged another daily fee and you will get another 24 hour session.



  11. Do I need to remove TravelPass when I return back to the US?

    You do not need to remove TravelPass when you return to the US. TravelPass will only trigger a daily charge when you use your device while traveling outside the US in a qualifying TravelPass country.



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