Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 6 Plus
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Apple® iPhone® 5s
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DROID TURBO 2
DROID MAXX by MOTOROLA
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Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
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Droid Turbo in Ballistic Nylon
DROID MINI by MOTOROLA
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DROID ULTRA by MOTOROLA
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Sony Xperia® Z3v
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DuraXV
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hum by Verizon
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Apple® iPad®
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DROID 2 by MOTOROLA
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Revolution™ by LG
Spectrum™ by LG
LG Chocolate® Touch
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LG VX8350
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Samsung Juke
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DROID PRO by MOTOROLA
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Verizon Wireless PC5750 PC Card
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LG Chocolate® 3
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Sierra Wireless AirCard® 580
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Jest™
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Nokia 6215i
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Verizon KPC680 ExpressCard®
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LG VX9400
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Samsung SCH-a990
Samsung SCH-a630
Kyocera K323
Motorola MOTO™ Z6cx World Edition without Camera
Motorola V325xi
Kyocera KX2
Kyocera K404
Verizon Wireless V640
Nokia 2285
HTC Touch Pro™
Motorola MOTORAZR maxx Ve
Motorola V276
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Nokia 2366i
Verizon Wireless XV6600 without Camera
Motorola T300p
Samsung SCH-a530
Nokia 2705 Shade™
Kyocera KX1v
BlackBerry® 7750
Nokia 6305i
Samsung SCH-a795
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Samsung SCH-i730
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Motorola V65p
Motorola V276 Prepaid
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Motorola C333
Samsung SCH-a610
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LG VX2000
Motorola V60p
Motorola T730
Motorola V120e
Motorola MOTOSLVR L7C
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830

International Travel Program FAQs

[FAQs]

General Information
  1. What is the International Travel Program?

    The International Travel Program provides wireless service with a basic phone, smartphone or USB modem when you're traveling for 21 days or less to an international destination where CDMA coverage isn't available or GSM coverage is better / more available. You don't have to pay a rental fee or security deposit to use the International Travel Program device. With the International Travel Program you will:

    • Receive a device with a charger and travel adapters* before you leave the US
    • Pay the one-time shipping cost for the device
    • Be charged for any minutes, messages and data you incur while using the International Travel Program device
    • Receive no separate bills; all charges will appear on your regular Verizon Wireless bills
    • Keep your regular phone number
    • Have access to 24 hour Global Support


    To order an International Travel Program device or to activate one, call (800) 711-8300 while in the US.



  2. In what countries can I use the International Travel Program?

    You can use an International Travel Program device if you're traveling to a country without CDMA coverage, which includes most of Europe, Africa, South America and Australia. You can also use the International Travel Program in a country where GSM coverage is better or more readily available.

    Note: The International Travel Program device can't be taken to or used in Cuba, Iran, North Korea or any other country where possession or use is against the law.

    For help determining if you should use the International Travel Program, call (800) 711-8300 while in the US.



  3. Am I eligible for the International Travel Program?

    You're eligible for the International Travel Program if you have:

    • A Verizon Wireless device
    • Plans to travel in a country without CDMA coverage or where GSM coverage is better / more available
    • Booked a trip for 21 days or less
    • A standard monthly account (i.e., not prepaid, Home Phone Connect or Push to Talk) in good standing for at least 90 days
    • A consumer, corporate, employee or government account


    Note: The International Travel Program device can't be taken to or used in Cuba, Iran, North Korea or any other country where possession or use is against the law.

    For help determining your eligibility for the International Travel Program, call (800) 711-8300 while in the US.



  4. How much does it cost to have the International Travel Program phone shipped to me?

    The shipping charge for a International Travel Program device includes shipping to you in the US and back to Verizon Wireless. Standard 2-business day shipping is $19.99.

    Notes:

    • Other shipping options may be available depending on where the device is being shipped to. Check with the International Support Specialist when you order the International Travel Program device for other options.

    • Orders must be placed by 5:30 PM PT Monday-Friday and 5 PM PT on Saturday to receive in 2 business days. For example:

      • If you want the International Travel Program device on Wednesday, you'll need to place the order by 5:30 PM PT on Monday.

      • If you want the International Travel Program device by Tuesday, you'll need to order by 5 PM PT on Saturday.


    Call (800) 711-8300 while in the US to order a International Travel Program device.



  5. What are the rates for calls made and received while traveling internationally using the International Travel Program?

    Review our International Plans and Rates page for information about plans you can add while you're traveling outside the US, including standard voice, text and data rates.



  6. Are there any daily rental fees with the International Travel Program?

    No, there are no daily rental fees charged for the International Travel Program.



  7. Do I have to pay a security deposit with the International Travel Program?

    No, there's no security deposit associated with the International Travel Program.



  8. Do I have to change my phone number to use the International Travel Program?

    No, you'll keep your regular mobile telephone number, voice mail and you can transfer your contact list to the International Travel Program device using Verizon Cloud or Backup Assistant Plus.



  9. Do I need to do anything with the International Travel Program device before I leave?

    Yes, you'll need to activate and program the device from the US before traveling. Follow the instructions below to activate and program the device based on the type of device you received.

    3G Device*

    1. From a phone that's not the International Travel Program device, call (877) 807-4646.

    2. Provide the following information when prompted:

      • Your US mobile number
      • Account billing password
      • The order number on your receipt.

        Note: If you don't have a billing password, provide the last 4 digits of your Social Security Number or Tax ID number

    3. Charge the device's battery completely.

    4. From the International Travel Program device, call *228 toll and airtime-free.

    5. When prompted, select option 1 to program the device.

    6. Wait until you hear a confirmation that programming is complete.


    *If your International Travel Program device is iPhone, turn on the phone and follow the activation steps on the screen. Then follow steps 4-6 above.

    For BlackBerry® device users, make sure your email service works on your International Travel Program device in the US prior to travel. If you use BlackBerry Enterprise Server (corporate email) contact your IT department to switch your email to your Global Travel Program device. If you use the BlackBerry Internet Service (Yahoo!®, Hotmail®, AOL®, etc.) go into the email settings on the International Travel Program device to set up your email.

    4G LTE Device

    1. From a phone that's not the International Travel Program device, call (877) 807-4646.

    2. Provide the following information when prompted:

      • Your US mobile number
      • Account billing password
      • The order number on your receipt.

        Note: If you don't have a billing password, provide the last 4 digits of your Social Security Number or Tax ID number

    3. Charge the device's battery completely.

    4. Turn on the device to make sure it's working properly.


    All devices

    If you want access to your contacts, you'll need to back them up to Verizon Cloud or Backup Assistant Plus from your original device, and then sync them to the International Travel Program device.

    If you have any problems, call (800) 711-8300.



  10. Can I use the Internet with the International Travel Program device?

    If you plan to use any data and will be traveling in one of the 140 or more countries with preferred pricing, we suggest adding an International Data Plan for $25/100 MB. Otherwise, the standard International data rate is $2.05/MB. Using turn-by-turn directions in a navigation app is about 5 MB/hour, and accessing the Internet twice will use about 1 MB.

    Review our International Plans and Rates page for more information. Refer to our International Data Tips page for information about using data while traveling outside the US.



  11. Can I download and use apps on the International Travel Program phone?

    It depends on the type of Global Travel Program device you're using.

    • Android™ - Yes, you can download and use apps, but you'll need a Google™ account to sign in to Google Play™ Store.

    • Phone - Yes, you can download and use apps, but you'll need an Apple® account to sign in to the Apple App Store℠.

    • BlackBerry® - Yes, you can download and use apps, but you'll need a BlackBerry account to sign in to BlackBerry World™.

    • Basic phone - No, you can't download apps.


    Note: If your International Travel Program device isn't connected to Wi-Fi while downloading and using apps, you'll be charged for your data usage.

    If you plan to use any data and will be traveling in one of the 140 or more countries with preferred pricing, we suggest adding an International Data Plan for $25/100 MB. Otherwise, the standard International data rate is $2.05/MB. Using turn-by-turn directions in a navigation app is about 5 MB/hour, and accessing the Internet twice will use about 1 MB.

    Review our International Plans and Rates page for more information. Refer to our International Data Tips page for information about using data while traveling outside the US.



  12. Can I check my email with the International Travel Program device?

    Yes, you can use the Internet to check your email while traveling. However, you'll be charged for your data usage.

    If you plan to use any data and will be traveling in one of the 140 or more countries with preferred pricing, we suggest adding an International Data Plan for $25/100 MB. Otherwise, the standard International data rate is $2.05/MB. Using turn-by-turn directions in a navigation app is about 5 MB/hour, and accessing the Internet twice will use about 1 MB.

    Review our International Plans and Rates page for more information. Refer to our International Data Tips page for information about using data while traveling outside the US.



  13. Can I send and receive text and multimedia messages with the International Travel Program phone?

    Yes, you can send and receive text and multimedia messages with the International Travel Program phone. However, you'll be charged for each message sent and received while traveling at our International Messaging Rates. Additionally, you'll be charged data usage for multimedia messages sent and received.

    If you plan to use any data and will be traveling in one of the 140 or more countries with preferred pricing, we suggest adding an International Data Plan for $25/100 MB. Otherwise, the standard International data rate is $2.05/MB. Using turn-by-turn directions in a navigation app is about 5 MB/hour, and accessing the Internet twice will use about 1 MB.

    Review our International Plans and Rates page for more information. Refer to our International Data Tips page for information about using data while traveling outside the US.



  14. Can I take pictures or videos with the International Travel Program device?

    Yes, you can take pictures and videos with the International Travel Program device.



  15. If I take pictures or videos with the International Travel Program device, how can I save them?

    While you have the International Travel Program device, you can upload your pictures and videos to a computer using the USB/charging cord that came with the device. To save the pictures or videos to a computer:

    1. Plug the charging cord into the device.
    2. Remove the end that plugs into an outlet to reveal the USB connector.
    3. Plug the USB connector into a USB port on your computer.
    4. Your computer should recognize the connected device and prompt you to save your content.


    You've successfully transferred your content from the International Travel Program device to a computer.



  16. Who can I call if I have questions about the International Travel Program?

    While in the US, call (800) 711-8300 to speak to a International Support Specialist.

    For support while traveling abroad, call (908) 559-4899. If your device isn't working, refer to the Toll Free Numbers on our International Support page to contact us toll-free from a landline.



  17. How do I return the International Travel Program device?

    You'll need to return the International Travel Program device within 30 days of the date you ordered it. To return the device:

    1. Put the device, power cable, adapters and any other accessories you didn't purchase back into the box it came in.

    2. Attach the return shipping label that was included with the device to the outside of the box.

    3. Return the device through FedEx®. You can:


    Once you return the International Travel Program device, you'll need to reactivate your original device.



  18. I lost the return shipping label for the phone I used through the International Travel Program. Can I get another return shipping label?

    Yes. You can order another return shipping label online on the My Orders page in My Verizon.



  19. What happens if I lose the International Travel Program device or I can't return it within 30 days?

    You'll be charged the following amounts according to the type of device you were provided:

    • Smartphone -- $375
    • Basic phone / USB modem -- $199


    Note: You'll also be billed for any charges you incurred while using the International Travel Program device, which will appear on your Verizon Wireless bill in 1-2 billing cycles.



  20. What do I need to do to start using my original device again after I return the International Travel Program device?

    It depends on the type of device you have.

    3G Device

    1. Using a phone other than the one you want to start using again, call (800) 711-8300.
    2. Select International Activation and Deactivation when prompted.
    3. Charge the device's battery completely.
    4. From your original device, call *228 toll and airtime-free.
    5. When prompted, select option 1 to program the device.
    6. Wait until you hear a confirmation that programming is complete.
    7. You’ve successfully reactivated your original device.


    4G LTE Device

    1. Using a phone other than the one you want to start using again, call (800) 711-8300.
    2. Select International Activation and Deactivation when prompted.
    3. Charge the device's battery completely.
    4. Turn on the device to make sure it's working properly.
    5. You’ve successfully reactivated your original device.


    iPhone, Apple and App Store are registered trademarks of Apple Inc. Android is a trademark of Google, Inc. BlackBerry and related trademarks, names and logos are the property of BlackBerry and are registered and/or used in the U.S. and countries around the world. Used under license from Research In Motion Limited.



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