Select Your Device
Moto Z Droid Edition
Moto Z Force Droid Edition
Samsung Galaxy Note7
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 6s
Samsung Galaxy S® 6
Apple® iPhone® 5s
Samsung Galaxy S7
Samsung Convoy™ 3
Samsung Galaxy S® 4
Samsung Galaxy Note® 4
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Note5
DROID TURBO 2
Samsung Galaxy S7 edge
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
LG G3
Samsung 3G Network Extender
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Apple® iPhone® 5
LG G4™
Verizon Ellipsis™ 7
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Jetpack® MiFi® 6620L
Apple® iPad® 2
Apple® iPhone® 4s
Apple® iPhone® 4
DROID MAXX 2
Samsung Galaxy S® 6 edge
Samsung Galaxy Note® 3
LG Revere® 3
Samsung Galaxy S6 edge +
Samsung Galaxy J3 V
Samsung Galaxy S® III
Samsung Galaxy J1™ Prepaid
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Gusto® 3
DROID MINI by MOTOROLA
Verizon MiFi® 4G LTE Global USB Modem U620L
LG Cosmos™ 3
LG G2
HTC Desire® 526
LG G Vista
LG V10™
Samsung 4G LTE Network Extender
Brigadier™ by Kyocera
Samsung Galaxy J3 (2016)
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Commando®
Verizon Wireless Home Phone
DROID RAZR M by MOTOROLA
LG Optimus Zone™ 3 Prepaid
LG G5
Pantech 4G LTE Global USB Modem UML290
LG Extravert™ 2
Verizon 4G LTE Broadband Router with Voice
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal™
HTC One® (M8)
DuraXV
DROID ULTRA by MOTOROLA
Verizon 4G LTE USB Modem 551L
Casio G'zOne Commando® 4G LTE
Gear S2
LG G Pad 8.3 LTE
GizmoPal® 2 by LG
HTC One M9
Casio G'zOne Ravine® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG K8 V
Samsung Galaxy Note® II
Sony Xperia® Z3v
Galaxy Note® Edge
GizmoGadget™ by LG
Samsung Galaxy S® 4 mini
Samsung Convoy® 4
Microsoft Lumia 735
Verizon 4G LTE USB Modem UML295
hum by Verizon
Verizon LTE Internet and Home Phone
HTC Desire® 626
Verizon 4G LTE Broadband Router
Nokia Lumia 928
Nexus 6
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
iPad® Pro
Transpyre™ Prepaid
Verizon Ellipsis® 10
Samsung Convoy™ 2
Moto X™ (2nd Gen.)
LG K4™ LTE
Moto X™ by Motorola
DROID TURBO 2 - Designed by You
Gear S®
BlackBerry® Bold™ 9930 smartphone
Verizon Wireless AirCard® 595
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Moto E™ Prepaid
Moto G™ by Motorola
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Gusto® 2
Nokia Lumia 822
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Brightside™
LG Optimus Zone™ 2 Prepaid
LG Terra™
iPad® Air 2
HTC One®
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Intensity™ II
LTE Internet (Installed)
LG Optimus Exceed™ 2
Blackberry Classic
LG Exalt™
PRIV™ by Blackberry®
LG Revere®
Nokia Lumia Icon
DROID INCREDIBLE 4G LTE by HTC
HTC One® (M8) for Windows®
Galaxy Tab E (8.0)
HTC 10™
LG Cosmos™ 2
Samsung Galaxy S® III mini
Verizon SureResponse®
Lucid™3 by LG
Watch Urbane™ 2nd Edition LTE
DROID RAZR by MOTOROLA
LG Octane™
Lancet™
Samsung Galaxy Tab® 2 (7.0)
LG Exalt™II
Lancet™ for Android™
Samsung Intensity™ III
DROID RAZR MAXX HD by MOTOROLA
LG G Pad™ X8.3
Kyocera DuraXV+
Microsoft Surface 3
LG Accolade™
LG Revere® 2
Samsung Convoy™
DROID DNA by HTC
Apple® iPad® mini with Retina display
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
LG enV®3
G Pad™ 10.1 LTE
Apple® iPad® Air™
Samsung Galaxy Tab S2
DROID RAZR MAXX by MOTOROLA
Samsung Gear S2 classic
Samsung Galaxy Tab® 4 (10.1)
Verizon Wireless USB760 Modem
Galaxy Tab E
Samsung Galaxy Tab® 2 (10.1)
iPad Pro™ (9.7-inch)
G Pad™ 7.0 LTE
DROID RAZR HD by MOTOROLA
DROID by MOTOROLA
Enact™ by LG
Samsung Gusto®
BlackBerry® Z30 smartphone
Casio G'zOne Ravine®
Ellipsis® Kids
HTC One® remix
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Hydro ELITE by KYOCERA
Google Nexus 7
LG 4G LTE USB Modem VL600
DROID BIONIC by MOTOROLA
BlackBerry® Bold 9650 smartphone
HTC One® max
Apple® iPad® with Wi-Fi + 4G
Samsung Galaxy Stellar™
DROID 4 by MOTOROLA
Apple® iPad® mini
Pantech Breakout™
Galaxy Nexus by Samsung
LG VX8300
Samsung Illusion™
HTC Desire® 530
LG Cosmos™
Motorola MOTO™ W755
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Tab®
LG Migosm
LG Extravert™
Samsung Galaxy Tab® 4 (8.0)
Lucid™ by LG
Samsung Haven™
BlackBerry® Bold™ 9930 smartphone without camera
LG Vortex™
Dell™ Vostro™ V13 Laptop
Casio G'zOne Boulder®
HTC Desire® 612
BlackBerry® Tour™ 9630 smartphone
Lucid™2 by LG
Samsung Galaxy Tab® (10.1)
DROID X2 by MOTOROLA
Motorola Barrage™
iPad® mini 4
DROID X by MOTOROLA
Pantech Hotshot™
LG VX5500
Verizon MiFi™2200 Intelligent Mobile Hotspot
LG enV® TOUCH
Verizon Wireless UMW190 Global USB Modem
Samsung Alias™ 2
Pantech Perception™
ZenPad™ Z8
Samsung Galaxy™ Stratosphere™ II
Apple® iPad® with Retina display
Samsung Galaxy Note® Pro
THUNDERBOLT™ by HTC
DROID 3 by MOTOROLA
LG Optimus Zone™
Motorola XOOM™ 4G LTE
LG Cosmos™ Touch
LG enV®2
Samsung ATIV SE™
Samsung Smooth™
Samsung Fascinate™
Pantech Jest™ 2
Verizon Wireless AirCard® 595U USB Modem
DROID CHARGE by SAMSUNG
Samsung Intensity™
Verizon Converged VOIP Device
Moto X™ - Designed by You (2nd Generation)
Nokia Lumia 2520
Spectrum™ 2 by LG
Samsung Knack™
BlackBerry® Pearl™ Flip 8230 smartphone
Windows Phone 8X by HTC
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Ellipsis™ Jetpack® MHS815L
Verizon Wireless UM175 USB Modem
Sony Xperia® Z2
Motorola Adventure™ V750
Samsung Galaxy Tab® S
Samsung Galaxy™ Stratosphere™
LG VX8360
iPad® mini 3
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy Legend™
Casio G'zOne Brigade®
Samsung Galaxy Note® 10.1 2014 Edition
Samsung SCH-u340
LG VX5400
Moto X™ - Designed by You
Motorola W385
Samsung Galaxy Camera®
DROID 2 by MOTOROLA
Luge™ by Motorola Prepaid
HTC Rhyme™
DROID INCREDIBLE by HTC
DROID 2 GLOBAL by MOTOROLA
Samsung Galaxy Note® 10.1
Verizon Wireless USB720 Modem
Pantech Marauder™
Samsung ATIV Odyssey™
HP Spectre x2
Intuition™ by LG
Delphi Connect
Nokia 2366i
Casio G'zOne Rock™
Verizon Wireless G'zOne Type-S
Verizon Wireless UM150 USB Modem
BlackBerry® Storm2™ 9550 smartphone Prepaid
HTC Rezound™
Revolution™ by LG
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
LG Ally™
Pantech Caper™ Prepaid
BlackBerry® Curve™ 8530 smartphone
LG VX8350
BlackBerry® Curve™ 8330 smartphone
Samsung Alias™
Apple® iPad®
Blackberry Classic Non-Camera
LG Chocolate® Touch
Samsung Galaxy Tab® (7.7)
Motorola MOTO™ VU204
Samsung Galaxy View
Samsung SCH-u410
Pantech Crux™
LG Voyager™
Spectrum™ by LG
HTC Trophy™
Samsung Juke
LG Chocolate®
Verizon Wireless Coupe™
Verizon Wireless USB727 Modem
Spartan GoCam™
BlackBerry® Torch™ 9850 smartphone
Samsung SCH-u430
Sony Xperia® PLAY
BlackBerry® 8830 World Edition smartphone
G'zOne Boulder™ Black and Silver
Samsung Reality™
DROID PRO by MOTOROLA
LG VX5300
LG VX5200
Verizon Wireless Escapade®
Sierra Wireless AirCard® 555D
Casio G'zOne Ravine® 2 Non-Camera
LG Optimus Exceed™ Prepaid
Motorola E815
Verizon Wireless PC5750 PC Card
Casio EXILIM
LG Enlighten®
Sharp KIN™ ONE
Samsung SCH-u540
Verizon Wireless CDM8975
LG Chocolate® 3
Samsung Omnia® II
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung Continuum™
LG Dare™
Motorola W315
LG Clout™
Motorola Entice™
Motorola MOTO™ Z6c World Edition
Verizon Wireless Razzle™
LG VX6100
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-a930
LG enV®
Sharp KIN™ TWO
Motorola MOTO Q™ 9c
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® Curve™ 9310 smartphone
Motorola RAZR V3c
Samsung Gleam®
HP® Mini 1151NR Netbook
Motorola V325
LG VX8700
Motorola RAZR V3m in Gray
Motorola MOTOKRZR K1m
LG Versa™
LG VX3200
Samsung SCH-a310
DROID ERIS by HTC
Samsung Rogue™
Samsung SCH-a650
Sierra Wireless AirCard® 580
LG VX8100
Gateway® LT2016u Netbook
Nokia 7705 Twist™
Samsung SCH-a870
Verizon Wireless CDM 7075
Samsung N150 Netbook
LG Glance™
Motorola V325i
Nokia 2705 Shade™ Non-Camera
HP® Pavilion dm1-3010nr Notebook
DROID XYBOARD 8.2 by MOTOROLA
LG VX3300
Pantech PN-210
Samsung Gem™
HP® Mini 311-1037NR Netbook
Motorola XOOM™
Nokia 6205
Samsung SCH-a670
LG Fathom®
Verizon Wireless V740 ExpressCard
Motorola CITRUS™
Verizon Wireless Adamant™
Compaq® Mini CQ10-688nr Netbook
Samsung i700 Pocket PC
LG VX4650
Samsung Trance™
Samsung Zeal™
Pantech PN-215
LG VX6000
LG VX4500
Motorola DEVOUR™ with MOTOBLUR™
Samsung SCH-u620
Nokia 7205 Intrigue™
Nokia 6215i
Verizon Wireless USB1000 Global USB Modem
HTC Apache XV6700
Samsung SCH-a950
Samsung Sway™
Motorola V60s
Nokia 6015i Prepaid
Samsung Omnia®
Samsung SCH-u550
DROID R2D2 by MOTOROLA
Verizon AD3700 Global USB Modem
Nokia 6315i
Verizon Wireless Salute™
Kyocera SE47
Jest™
Kyocera K323
Verizon Wireless CDM8950
Pantech PN-820
HTC Merge®
Samsung Renown™
Samsung FlipShot®
Nokia 2705 Shade™
Motorola Rival™
LG VENUS™
Motorola Krave™ ZN4
Motorola V265
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung SCH-a530
Verizon Wireless Blitz® Prepaid
LG VX4700
Verizon Wireless PN-300
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a850
Samsung SCH-n330
Motorola MOTORIZR Z6tv
Sharp KIN™ TWOm
Samsung SCH-i730
LG V
HTC Touch Pro™
BlackBerry® 7750
Verizon Wireless V620
Nokia 2128i
Kyocera KX414
Motorola T730
Nokia 2285
Kyocera KX444
Samsung SCH-a630
Nokia 2605 Mirage
Motorola V710
LG VX2000
Nokia 6236i
Samsung SCH-i760
Motorola Rapture™ VU30
Motorola Q™
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola C333
Motorola T300p
Nokia 3589i
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola MOTOSLVR L7C
Verizon Wireless U630 PC Card
Kyocera KPC650
Motorola MOTO Q™ music 9m
Samsung SCH-a795
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
LG VX9400
Samsung SCH-a970
Motorola V65p
Verizon XU870 Global ExpressCard®
Motorola T720
Kyocera KX2
Nokia 6305i
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Samsung Glyde™
Motorola MOTORAZR maxx Ve
Motorola V276
Motorola V276 Prepaid
Kyocera KX1v
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
Samsung Saga™
Samsung SCH-a610
Verizon Wireless XV6600 without Camera
Kyocera K404
Samsung SCH-a790
Verizon Wireless V640
Motorola V120e
HTC Ozone™ with TALKS™ for Verizon Wireless
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-i830

Accessories

Add Apps - Apple® Watch
[Device-Specific Instructions]

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
See all your options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activate a Phone You Already Own
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:09
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Perform Over-The-Air (OTA) Activation
[Device-Specific Instructions]
To perform initial activation/setup on your 3G smartphone or basic phone, view this info. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Activating iPhone 4 16GB and 32GB
[How to Use Guide]
Activating iPhone® 4 16GB and 32GB
Activation and Shipping Guide: iPhone® 5, 4S or 4
[How to Use Guide]
Instructions on activating a replacement iPhone® 5, 4S or 4 and shipping your defective device back to us.
Move to iOS® App for Android™
[Device-Specific Instructions]
Apple® Article - Get help activating your iPhone
[Device-Specific Instructions]
If you see an error message when trying to activate an iPhone, view this info.
Can I activate a Sprint device on my plan?
[Community]
I currently have adroid on my plan but my sister gave me her apple 4 from sprint as she updated hers....can I replace her phone on my plan?
Can I activate an iPhone from Sprint on Verizon?
[Community]
I recently lost my iphone 4, and my Sister said I could have her Sprint phone. I was just wondering if I could put this phone onto my  existing  acct without any hassle from Verizon. I know the Sprint phone has to be unlocked before I can use anywhere.
Can I purchase an iPhone 4 and activate it on a current account?
[Community]
We want to upgrade my mother's phone.  She is currently using an LG cosmos!  Oh my goodness.  It is even too old for her to use anymore.  lol   If we upgrade now, she must pay full price for another phone through Verizon or so I was told today in a chat with a sales associate. ...
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
How do I activate an iPhone 4?
[Community]
How do I activate a back up phone. We misplaced a iPhone 5s and want to activate a iPhone 4 we saved in case this happened.
How do I re-activate my iPhone 4?
[Community]
I currently have iPhone 5 but I want to give that to a relative and go back to my iPhone 4. How can I go about this?
How do I see if my device is eligible for activation?
[Community]
I received a hand me down iPhone4 from a medical company how can I check to see if the phone has been 'cleared' so that I can use it with my own account?  Not sure what the term is to make sure it's not still registered to their account.
How do I switch phone numbers with an iPhone 4 and iPhone 5s?
[Community]
I can't figure out how to switch phone numbers with an iPhone 4 and iPhone 5s. Any assistance is appreciated! Thanks!
Where is the SIM card on an iPhone 4?
[Community]
I received a replacement phone and have not been able to activate it. Instructions say switch out the sim card, but i dont know how to get to it.

Back Up & Transfer Content

Transfer Content Between Devices
[General Information]
Transfer your contacts, pictures and videos between smartphones. Our easy to use Verizon Content Transfer app works with Android and iOS.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Transfer Content - Content Transfer App - Apple® iPhone®
[Device-Specific Instructions]
On your Apple iPhone use the Content Transfer App to assist with transferring contacts and media between devices.
Access Content Transfer App - Apple® iPhone®
[Device-Specific Instructions]
Download and install the Content Transfer App to your Apple iPhone to assist with transferring contacts and media between devices.

Basics

Apple iPhone FAQs
[FAQs]
Learn about using iPhone on the Verizon Wireless network, including info on different iPhone models, iTunes®, Visual Voicemail and more.
Display Icons - Apple® iPhone® iOS 6
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Prepaid Certified Pre-Owned iPhone 4s and iPhone 4 FAQs
[FAQs]
Learn about the Prepaid Certified Pre-Owned iPhone 4, including what plans are required and how to buy it.
iPhone 4. Verizon. It Begins. FAQs
[FAQs]
Learn about your Voice Mail when you switch to Verizon Wireless with iPhone 4 as an existing iPhone user.
iPhone 4. Verizon. It Begins. FAQs
[FAQs]
Learn what to do as an existing Verizon Wireless customer before you activate your iPhone 4.
Display Icons - Apple iPhone 4
[Device-Specific Instructions]
Notification Center - Apple® iPhone® 4
[Device-Specific Instructions]
iPhone 4. Verizon. It Begins. FAQs
[FAQs]
Learn how to save your existing voice mail messages before changing to iPhone 4.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Restart/Soft Reset - Apple® iPhone® 4
[Device-Specific Instructions]
A restart (soft reset) can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any...
Battery Troubleshooting Basics
[Device-Specific Instructions]
Extend Battery Life - Apple® iOS
[Device-Specific Instructions]
Battery Issues - No Power - Apple®
[Device-Specific Instructions]
Battery Inserting/Removing - Apple® iOS
[Device-Specific Instructions]
Battery Overview - Apple® iPhone® 4
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth® On/Off - Apple® iPhone® 4
[Device-Specific Instructions]
Windows Phone 8X - Bluetooth Car Kit
[PDF]
Windows Phone 8X Bluetooth Car Kit Support for Verizon Wireless Subscribers.

Calendar

Manage Calendar Events - Apple® iPhone® 4
[Device-Specific Instructions]
If you want to add, delete or edit info in your iPhone's calendar, view this info. If you are having other issues with your phone, visit our Troubleshooting Assistant on vzw.com.
Reminders - Apple® iPhone® 4
[Device-Specific Instructions]
Set Default Calendar - Apple® iPhone® 4
[Device-Specific Instructions]
If you have multiple calendars on your iPhone (iCloud, Gmail, Work, etc.), use this info to set the default calendar. If you are having other issues with your iPhone, visit our Troubleshooting Assistant on vzw.com.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone®
[Device-Specific Instructions]
If you can't hear a person's voice clearly or hear crackling, static or experience poor voice quality while on a call or listening to a voicemail, view this info.
Placing an International Call
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Place a Conference Call - Apple® iPhone® 4
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Call Waiting - Apple® iOS
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Dial a Number - Apple® iPhone® 4
[Device-Specific Instructions]
Voice Dial - Apple® iPhone® 4
[Device-Specific Instructions]
What is the cost per minute if you go over your calling plan?
[Community]
anyone know what the cost per minute is when you go over minutes in your plan? I have 2 days left but to go to the next plan is $20.
Will I be able to call and text during a cruise?
[Community]
I am going on a cruise to the Bahamas in early January and need to be able to make phone calls/texts to/from the states for two days during the trip (Friday & Monday) on my iPhone 4. What is the best, most cost-effective way to do this?

Camera, Photos & Videos

Camera Settings - Apple® iPhone® 4
[Device-Specific Instructions]
Can I recover deleted photos?
[Community]
iphone 4how do I recover deleted texts or photos?
Can I transfer pictures from my laptop to my iPhone 4?
[Community]
I just got a new iPhone 4 today. Is there a way to transfer pics from my laptop with Windows 8 to my iPhone. I'm not getting anywhere.Any help is greatly appreciated.
How do I save my pictures if I switch to a new phone?
[Community]
could someone tell me how I can save my pics on my IPhone 4 when I switch to an I 4S ?
How do I send photos from a PC to a Verizon iPhone?
[Community]
I would like to send photos to an elderly person who has no PC but who has an iPhone with Verizon as its carrier. A friend of mine who had a Blackberry through Sprint had that possibility; he had an address like [Personal information removed as required by the Verizon Wireless Terms of Service] and...
Play a Video - Apple® iPhone® 4
[Device-Specific Instructions]
Unable to Sync with iTunes - Photos
[Device-Specific Instructions]

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Move to iOS® App for Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Contact - Apple® iPhone® 4
[Device-Specific Instructions]
Add a Contact - Apple® iPhone® 4
[Device-Specific Instructions]
Edit a Contact - Apple® iPhone® 4
[Device-Specific Instructions]

Data

Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on the new Verizon Plan.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
How to Set Up the iOS Data Meter Widget
[Video]
The Verizon Data Usage widget for iOS 8 allows you to quickly view your Verizon data usage within the Notifications Center on your Apple device. Watch this video to learn how to set it up.
Length: 0:30
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Turn Data On/Off - Apple® iPhone® 4
[Device-Specific Instructions]
Turn Data Roaming On/Off - Apple iPhone 4
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Optimize Data Usage - Apple® iPhone® 4
[Device-Specific Instructions]
Fetch New Data - Apple iPhone 4
[Device-Specific Instructions]
Can I stop data use for two days?
[Community]
I am getting close to my data limit for the month.  How do I stop receiving data for just a few days?

Date & Time

Date and Time Settings - Apple® iPhone® 4
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Check for Water Damage - Apple®
[Device-Specific Instructions]
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Physical Damage - Charging Ports
[Device-Specific Instructions]
Check for Physical Damage - Screen
[Device-Specific Instructions]
Check for Water Damage
[Device-Specific Instructions]
View PRL/ERI - Apple® iPhone® 4
[Device-Specific Instructions]
Check for Physical Damage
[Device-Specific Instructions]
Check for Physical Damage - Separated Hinges
[Device-Specific Instructions]
View Phone Information - Apple® iPhone® 4
[Device-Specific Instructions]
How do I unlink a phone from my apple ID?
[Community]
My old iPhone 4 is still linked to my Apple ID.  I signed in to iCloud, went to find my phone, and removed the phone from my account.  What else do I need to do so this phone is usable by someone else?
Signal Strength - Apple® iPhone® 4
[Device-Specific Instructions]
View Mac Address - Apple® iPhone® 4
[Device-Specific Instructions]

Device Search

Apple® Article - iOS: Search with Spotlight
[Device-Specific Instructions]
Spotlight Search - Apple® iPhone® 4
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Control Center - Apple® iPhone® 4
[Device-Specific Instructions]
Backlight - Apple® iPhone® 4
[Device-Specific Instructions]
Do Not Disturb On/Off - Apple® iPhone® 4
[Device-Specific Instructions]
Allow App Usage - Apple iPhone 4
[Device-Specific Instructions]
If you'd like to allow access to apps or can't see app icons, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Can I recover deleted photos?
[Community]
iphone 4how do I recover deleted texts or photos?
Control Center Settings - Apple® iPhone® 4
[Device-Specific Instructions]
Restrict App Usage - Apple® iPhone® 4
[Device-Specific Instructions]
If you'd like to restrict access to apps and hide app icons, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Set Up Printing - Apple® iPhone® 4
[Device-Specific Instructions]
Will my iPhone 4 work in Costa Rica?
[Community]
I am going to be traveling to Costa Rica on business for a week.  I want to very that my iPhone 4 will work over there before I leave.  Will it and what are the charges going to be?  Thanks

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove an Email Account - Apple® iPhone® 4
[Device-Specific Instructions]
Email Account Settings (Personal POP/IMAP) - Apple® iPhone® 4
[Device-Specific Instructions]
This info is helpful if you need assistance with your personal (POP/IMAP) email settings and locating common email server addresses for your iPhone 4. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Standard Email Messaging Ports
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete an Email Message - Apple® iPhone® 4
[Device-Specific Instructions]
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
View Email Messages - Apple® iPhone® 4
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
GPS Location - Apple® iPhone® 4
[Device-Specific Instructions]
Add Layers (Maps) - Apple® iPhone® 4
[Device-Specific Instructions]
Reminders - Apple® iPhone® 4
[Device-Specific Instructions]

Google Backup & restore

Home Screen

Lock/Unlock Screen Portrait Orientation Mode - Apple® iPhone® 4
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
My iPhone 4 screen not working. What should I do?
[Community]
I was texting and my screen slowly dimmed and then wouldn't come back on. It lights up and functioning but you cant see anything but a black screen. Any suggestions? Ive tried a hard restore and still nothing...I just got this 2 days ago
View Home Screen Panels - Apple® iPhone® 4
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Set Up Personal HotSpot - Apple® iPhone® 4
[Device-Specific Instructions]
To setup or activate the hotspot on your device for use as an Internet/Wi-Fi connection, follow these instructions. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Turn Personal HotSpot On/Off - Apple® iPhone® 4
[Device-Specific Instructions]
This shows how to turn the hotspot feature, which enables your device to be used as an Internet connection for other devices, on or off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Personal HotSpot Settings - Apple® iPhone® 4
[Device-Specific Instructions]
To change Personal Hotspot settings, like the Wi-Fi password, on your device, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Internet & Web Browser

Apple® Article - iOS: Setting up VPN
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
View Browser History - iOS
[Device-Specific Instructions]
Clear Temporary Internet Files - Apple® iPhone® 4
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - Using FaceTime
[Device-Specific Instructions]
JavaScript Settings - Apple® iPhone® 4
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Websites - Apple® iPhone® 4
[Device-Specific Instructions]
Add a Browser Bookmark - Apple® iPhone® 4
[Device-Specific Instructions]
Browser Cookies On/Off - Apple® iPhone® 4
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your device, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Edit a Browser Bookmark - Apple® iPhone® 4
[Device-Specific Instructions]
Web Browser - Apple® iPhone® 4
[Device-Specific Instructions]

Keyboard

Keyboard Settings - Apple® iPhone® 4
[Device-Specific Instructions]
Turn Voice Input On/Off - Apple® iOS
[Device-Specific Instructions]
You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Why won't the keyboard activate to add my new contact name?
[Community]
I cannot get the keyboard to activate in order to type my new contact name.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Apple® iPhone® 4
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Unlock the Device - Apple® iPhone® 4
[Device-Specific Instructions]
Unlock the Device - Apple® iPhone® 4S
[Device-Specific Instructions]
Screen Lock Options - Apple® iPhone® 4
[Device-Specific Instructions]
Turn Off Passcode - Apple® iPhone® 4
[Device-Specific Instructions]
Is it possible to override a settings/restrictions passcode?
[Community]
Is there a way that you can override the passcode put on the Settings/General/Restrictions passcode? My son setup that one instead of the his screen lock on accident (restricting his phone to "no apps allowed" and not doesn't remember the code. Can we override it somehow without having to reset his entire...

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
Check Memory - Apple® iPhone® 4
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Apple article - Latest iTunes® Version
[Device-Specific Instructions]
Play Music Files - Apple® iPhone® 4
[Device-Specific Instructions]

Navigating & Multitasking

Apple® Article - Family Sharing
[Device-Specific Instructions]
Recently Used Apps - Apple® iPhone® 4
[Device-Specific Instructions]
To view, open and close recently used apps, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Operating System & Software

iOS Updates - Apple® iPhone® 4
[Device-Specific Instructions]
This provides instructions for updating the software/iOS on your iPhone. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Software Update: Apple iPhone 4
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 4.
Erase all Content and Settings - Apple® iPhone® 4
[Device-Specific Instructions]
Erasing all content and settings (hard reset) may help with: screen not working (blank or frozen screen), app issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing....
Install System Updates - iTunes®
[Device-Specific Instructions]
Reset Network Settings - Apple® iPhone® 4
[Device-Specific Instructions]
If you can't connect to the Internet or send/receive emails and messages (text/picture/video) on your device, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update Carrier Settings - Apple® iPhone® 4
[Device-Specific Instructions]
Reset All Settings - Apple® iPhone® 4
[Device-Specific Instructions]
If your device crashes and resets itself, apps freeze/hang or reset the device, restoring your device to default settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Restarting the Operating System - Macintosh
[Device-Specific Instructions]
Why won't my device turn back on after an update?
[Community]
Evening. I finished doing the latest update about 2 hours ago. My phone had been sitting there on the table for the duration and I had looked at it and it was working, But I just went to leave and it seemed to be powered off. But it wont turn on. I plugged it in, and nothing.. No charge indicator or anything...

SIM Card

Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
How do I unlock my iPhone 4?
[Community]
Does an iPhone 4 need to be unlocked in order to use on a non-Verizon network?
Where do I find the SIM card number on my iPhone 4?
[Community]
I followed the instructions that Verizon has given me (settings>general>about), and it's not in there. I know it has to start with an 89, but I just don't see it anywhere! Does anyone else know where else it can possibly be without having to take the phone apart?
Where is the SIM card on an iPhone 4?
[Community]
I received a replacement phone and have not been able to activate it. Instructions say switch out the sim card, but i dont know how to get to it.
Will my iPhone 4 work in Italy?
[Community]
I've had conflicting advise about using my phone in Italy.  The "Global" department told me I had to RENT a phone from them because the iPhone 4 will not work in Italy.  Then I had someone tell me to just turn off "Cellular" and I will be able to use the data plan anywhere there is WiFi. ...

Sounds, Volume & Audio

Apple® Article - If you hear no sound or distorted sound from your iPhone®, iPad®, or iPod touch® speaker
[Device-Specific Instructions]
If you can't hear anything from the built-in speaker on your iPhone or iPad, or if the sound is distorted, muffled, intermittent or you hear static or crackling noises, view this info.
Resolve Volume Issues
[Device-Specific Instructions]
Set Ringtones - Apple® iPhone® 4
[Device-Specific Instructions]
Test Microphone - Apple® iOS
[Device-Specific Instructions]
Turn Silent Mode On/Off - Apple® iPhone® 4
[Device-Specific Instructions]
Do Not Disturb On/Off - Apple® iPhone® 4
[Device-Specific Instructions]
Speakerphone - Apple® iPhone® 4
[Device-Specific Instructions]
Vibrate Mode - Apple® iPhone® 4
[Device-Specific Instructions]
Volume Controls - Apple® iPhone®
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Turn iMessage On/Off - Apple® iPhone® 4
[Device-Specific Instructions]
If you've recently changed OS types (Apple, Android, Windows, BlackBerry) or are unable to send/receive text messages on your iPhone or messages from other iPhones aren't blue (iMessages), this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Determining Message Type - Apple iOS
[Device-Specific Instructions]
Group Messaging - Apple® iPhone® 4
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
MMS Messaging On/Off - Apple® iPhone® 4
[Device-Specific Instructions]
If you're unable to send/receive picture messages, checking your MMS messaging settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - iOS: Using Messages
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Garbled Message - iOS
[Device-Specific Instructions]
Auto Signature - Apple® iPhone® 4
[Device-Specific Instructions]
Delete Message - Apple® iPhone® 4
[Device-Specific Instructions]
Enable/Disable SMS - Apple® iPhone® 4
[Device-Specific Instructions]
How come I can't text everyone on my contact list with Unlimited Messaging?
[Community]
So i just got an Iphone 4 and i got unlimited texting with it. it will only let me text certain people. why is this happening? help! i tried restoring it but that didnt work.
How do I get my texts to not send as iMessages?
[Community]
My mom had an iPhone 4 and recently got a new Samsung phone. My messaging with her is stuck in iMessage so everytime I text her it will say not delivered then I have to send as text message. How can I fix it to where it always sends as a text message since she no longer has an iPhone?
I’m having trouble receiving text messages on my iPhone 4. How can I fix this?
[Community]
@OhWow_ImAmazing asked @VZWSupport on Twitter:Q: I’m having trouble receiving text messages on my iPhone 4. How can I fix this? A: As long as there are no network issues in your area, you can try resetting your device. Here are the instructions: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=45596...
Will I be able to call and text during a cruise?
[Community]
I am going on a cruise to the Bahamas in early January and need to be able to make phone calls/texts to/from the states for two days during the trip (Friday & Monday) on my iPhone 4. What is the best, most cost-effective way to do this?

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Can I reset my device?
[Community]
Is there a way to reset the battery?
Is there a warranty on my new device?
[Community]
is there any warranty on new iphone 4?
What is the little red light above the speaker?
[Community]
my iPhone 4 was over heated but then the screen went white then black and was still hot. now its wont come on!!! Can someone tell me whats wrong with my phone ?

Visual & Hearing Accessibility

TTY Settings On/Off- Apple® iPhone® 4
[Device-Specific Instructions]
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Turn VoiceOver On/Off - Apple® iOS®
[Device-Specific Instructions]
If you are having difficulty seeing items on your device's screen and would like to have them spoken, follow these instructions. For other issues you are having with your device, visit our Troubleshooting Assistant on vzw.com.
Reduce Motion Setting - Apple® iPhone® 4
[Device-Specific Instructions]

Wallpapers/Theme

Wallpaper - Picture - Apple® iPhone® 4
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Add a Wi-Fi Network - Apple® iPhone® 4
[Device-Specific Instructions]
Remove Wi-Fi Connection - Apple® iPhone® 4
[Device-Specific Instructions]
Wi-Fi On/Off - Apple® iPhone® 4
[Device-Specific Instructions]
Can I use an iPhone4 with versizon after purchasing and using it in Japan?
[Community]
I have an iPhone that I bought and used in Japan with Softbank.  am moving to the states again soon. can I use my iPhone with verizon when I come back?
Can an iPhone 4 be used as a CDMA device?
[Community]
I recently got a cracked screen fixed only to have a phone returned that no longer connects to the cellular data network. So I was curious if I would be able to use it as a Straight Talk? I keep getting different answers; my phone has no SIM card, as far as I'm aware but I'm a dunce when it comes to that...
How do I connect to my Wi-Fi???
[Community]
My IPhone will not connect to my home network. The it comes up with the message unable  to connect to network. My home network is a secure network and I have a password but my phone isn't asking for the password to connect. What should I do?
How do I reconnect my wi-fi?
[Community]
My Wi fi disconnected and will not reconnect
  • Upgrade to the iPhone SE.

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store