Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Galaxy S® 6
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Samsung Galaxy Tab S2
LG Exalt™II
Samsung Galaxy Note® 4
Apple® iPad® 2
Apple® iPhone® 5
Apple® iPhone® 4s
Samsung Convoy™ 3
Samsung Galaxy Core Prime™
Apple® iPhone® 4
Droid Turbo by Motorola
Samsung Galaxy S® III
Verizon Ellipsis™ 7
Samsung Galaxy Note® 3
Droid Turbo in Ballistic Nylon
LG G3
Verizon Ellipsis™ Jetpack®
HTC Desire® 626
Kyocera DuraXV Plus
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note5
LG G2
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
Ellipsis™ 8
Samsung Network Extender
DROID RAZR M by MOTOROLA
LG G4™
LG Cosmos™ 3
Jetpack® MiFi® 6620L
DROID MINI by MOTOROLA
LG Revere® 3
HTC One® (M8)
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
LG Extravert™ 2
Brigadier™ by Kyocera
Sony Xperia® Z3v
Verizon Wireless Home Phone
Samsung Galaxy Note® II
Casio G'zOne Commando® 4G LTE
Pantech 4G LTE Global USB Modem UML290
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Nokia Lumia 928
Samsung Gusto® 3
Verizon 4G LTE Broadband Router with Voice
Moto X™ by Motorola
Moto G™ by Motorola
Galaxy Note® Edge
LG Optimus Exceed™ 2
HTC One®
LG G Vista
Samsung Brightside™
Samsung Galaxy S® 4 mini
Casio G'zOne Commando®
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Ravine® 2
Moto X™ (2nd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
DuraXV
GizmoPal™
HTC One M9
Samsung Gusto® 2
Verizon 4G LTE USB Modem UML295
DROID RAZR by MOTOROLA
Nokia Lumia 822
DROID DNA by HTC
DROID RAZR MAXX HD by MOTOROLA
Samsung Convoy™ 2
LG Exalt™
Lucid™3 by LG
Samsung Galaxy S® III mini
Samsung Intensity® II
DROID RAZR HD by MOTOROLA
Nexus 6
G Pad™ 7.0 LTE
Samsung Intensity® III
DROID RAZR MAXX by MOTOROLA
Nokia Lumia Icon
Moto E™ Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Cosmos™ 2
Verizon MiFi® 4G LTE Global USB Modem U620L
iPad® Air 2
Transpyre™ Prepaid
LTE Internet (Installed)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab® 4 (10.1)
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
G Pad™ 10.1 LTE
Microsoft Lumia 735
BlackBerry® Bold™ 9930 smartphone
Gear S®
HTC Desire® 526
LG Revere®
LG Octane™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Convoy™
Blackberry Classic
Lucid™2 by LG
Verizon 4G LTE USB Modem 551L
Enact™ by LG
LG Revere® 2
Samsung Gusto®
HTC One® remix
Lucid™ by LG
Samsung Illusion™
LG Terra™
Apple® iPad® Air™
DROID 4 by MOTOROLA
BlackBerry® Z30 smartphone
LG enV®3
LG Cosmos™
LG Accolade™
HTC Desire® 612
HTC One® (M8) for Windows®
BlackBerry® Z10 smartphone
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy Stellar™
DROID BIONIC by MOTOROLA
Samsung Haven™
Samsung Galaxy™ Stratosphere™ II
Apple® iPad® mini
Galaxy Nexus by Samsung
Samsung Galaxy Tab® 2 (7.0)
LG Extravert™
HTC One® max
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® S
BlackBerry® Q10 smartphone
Hydro ELITE by KYOCERA
Verizon Wireless AirCard® 595
LG G Pad™ X8.3
Casio G'zOne Ravine®
Windows Phone 8X by HTC
Samsung Galaxy Tab® 2 (10.1)
Lancet™
Samsung Galaxy Note® Pro
Verizon SureResponse®
Verizon 4G LTE Broadband Router
DROID INCREDIBLE 4G LTE by HTC
Pantech Perception™
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Galaxy Tab® 4 (8.0)
DROID X by MOTOROLA
Google Nexus 7
Apple® iPad® with Wi-Fi + 4G
Samsung Galaxy Tab®
DROID by MOTOROLA
DROID X2 by MOTOROLA
Samsung Galaxy™ Stratosphere™
Motorola Barrage™
Spectrum™ 2 by LG
Samsung Knack™
Samsung SCH-u340
Moto X™ - Designed by You (2nd Generation)
iPad® mini 3
Samsung Intensity®
BlackBerry® Bold 9650 smartphone
LG enV® TOUCH
Apple® iPad® with Retina display
Motorola MOTO™ W755
Nokia 2366i
LG 4G LTE USB Modem VL600
Pantech Jest™ 2
Samsung Fascinate™
Pantech Hotshot™
DROID 3 by MOTOROLA
Motorola RAZR V3m
LG Migosm
LG enV®2
LG VX8300
Luge™ by Motorola Prepaid
THUNDERBOLT™ by HTC
LG Cosmos™ Touch
Pantech Breakout™
DROID INCREDIBLE by HTC
Samsung Galaxy Legend™
Delphi Connect with 4G LTE Mobile Hotspot
DROID CHARGE by SAMSUNG
Samsung ATIV SE™
LG VX5500
Moto X™ - Designed by You
Intuition™ by LG
HTC Rezound™
Apple® iPad® mini with Retina display
Casio G'zOne Boulder®
Dell™ Vostro™ V13 Laptop
Sony Xperia® Z2
Samsung Alias™ 2
Samsung ATIV Odyssey™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Motorola XOOM™ 4G LTE
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Smooth™
Verizon Wireless USB760 Modem
Samsung Galaxy Note® 10.1
Samsung Galaxy Note® 10.1 2014 Edition
LG Optimus Exceed™ Prepaid
Samsung Galaxy Tab® (10.1)
LG VX8360
HTC Rhyme™
Verizon Wireless UMW190 Global USB Modem
Casio G'zOne Rock™
Casio G'zOne Brigade®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID 2 GLOBAL by MOTOROLA
Pantech PN-215
Pantech Marauder™
Nokia Lumia 2520
LG Optimus Zone™
LG VX5400
LG Vortex™
Spectrum™ by LG
Samsung Alias™
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Tour™ 9630 smartphone
Motorola W385
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Wireless USB720 Modem
Verizon Wireless UM175 USB Modem
Delphi Connect
Samsung Galaxy Tab® 4
Samsung Reality™
Revolution™ by LG
Motorola Adventure™ V750
LG Enlighten®
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Verizon Converged VOIP Device
LG Ally™
Pantech Crux™
LG Chocolate® Touch
DROID 2 by MOTOROLA
Samsung Galaxy Tab® (7.7)
Pantech PN-210
DROID Eris by HTC
BlackBerry® Curve™ 8330 smartphone
LG Dare™
Blackberry Classic Non-Camera
Pantech Caper™ Prepaid
Sony Xperia® PLAY
LG VX8350
Verizon Wireless CDM8975
Samsung SCH-u410
Casio G'zOne Ravine® 2 Non-Camera
BlackBerry® Curve™ 8530 smartphone
Verizon Wireless Escapade®
DROID PRO by MOTOROLA
Motorola MOTO™ VU204
BlackBerry® Torch™ 9850 smartphone
LG VX5300
LG Voyager™
HTC Trophy™
BlackBerry® 8830 World Edition smartphone
Verizon Wireless Salute™
Samsung Juke
Verizon Wireless PC5750 PC Card
Verizon Wireless G'zOne Type-S
LG VX5200
Nokia 6015i Prepaid
Motorola Entice™
Casio EXILIM
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
Samsung Galaxy Camera®
Samsung Rogue™
Samsung SCH-u430
LG VX6100
Motorola RAZR V3m in Gray
Verizon Wireless USB727 Modem
Samsung SCH-u540
HP® Mini 1151NR Netbook
LG enV®
G'zOne Boulder™ Black and Silver
DROID XYBOARD 10.1 by MOTOROLA
Motorola V325i
Lumia 2520 Prepaid
Samsung Omnia® II
Samsung Zeal™
Motorola Rival™
Motorola MOTOKRZR K1m
Verizon Wireless Razzle™
Jest™
Motorola MOTO Q™ 9c
BlackBerry® Curve™ 9310 smartphone
Samsung SCH-a930
Samsung Continuum™
Verizon Wireless AirCard® 595U USB Modem
DROID XYBOARD 8.2 by MOTOROLA
Nokia 2705 Shade™ Non-Camera
Motorola E815
LG Clout™
LG VX3200
Sharp KIN™ ONE
Motorola W315
LG VX8700
LG VX8100
Verizon Wireless UM150 USB Modem
Motorola XOOM™
LG Fathom®
LG Chocolate®
Samsung SCH-a950
Verizon Wireless Adamant™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung SCH-i760
Motorola RAZR V3c
Samsung SCH-a670
Gateway® LT2016u Netbook
Motorola MOTO™ Z6c World Edition
Samsung FlipShot®
Compaq® Mini CQ10-688nr Netbook
Motorola DEVOUR™ with MOTOBLUR™
Motorola V325
HP® Pavilion dm1-3010nr Notebook
Samsung SCH-a870
Samsung Glyde™
LG Glance™
LG VX6000
Samsung Gleam®
Kyocera KPC650
LG Versa™
Samsung SCH-a650
Sierra Wireless AirCard® 580
Motorola CITRUS™
DROID R2D2 by MOTOROLA
Samsung Sway™
Motorola Krave™ ZN4
Samsung SCH-u620
LG VX4500
Sharp KIN™ TWOm
Pantech PN-820
Samsung N150 Netbook
Motorola MOTO™ Z6cx World Edition without Camera
Samsung Trance™
Samsung Omnia®
Samsung Gem™
Verizon Wireless CDM8950
Nokia 6205
HTC Merge®
Sierra Wireless AirCard® 555D
Verizon Wireless Blitz® Prepaid
HP® Mini 210-1076NR Netbook
Motorola V60s
Samsung SCH-a850
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Nokia 7705 Twist™
Verizon Wireless USB1000 Global USB Modem
LG V
Samsung Renown™
Samsung SCH-u550
Verizon Wireless PN-300
Nokia 6215i
LG VX3300
SCH-u410 Prepaid
HP® Mini 110-1046NR Netbook
HTC® Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless V740 ExpressCard
Kyocera KX414
LG VX4650
HTC Touch Pro™
Sharp KIN™ TWO
Nokia 7205 Intrigue™
Motorola V710
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola V276
Motorola V325xi
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Nokia 2128i
Motorola T730
Sharp KIN™ ONEm
Motorola MOTORAZR maxx Ve
Motorola T720
LG VENUS™
Nokia 2605 Mirage
Samsung SCH-a310
LG VX4700
Motorola Q™
Kyocera SE47
Nokia 2285
Samsung SCH-a890
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Motorola MOTORIZR Z6tv
Verizon Wireless V620
Motorola V265
Kyocera K404
Motorola V60p
Nokia 3589i
Samsung SCH-a990
Samsung i700 Pocket PC
Samsung SCH-a530
LG VX9400
Kyocera K323
HP® Mini 311-1037NR Netbook
Kyocera KX2
Nokia 6315i
Kyocera KX1v
BlackBerry® 7750
Verizon Wireless V640
Kyocera KX444
Nokia 6236i
HTC Apache XV6700
Motorola V65p
Samsung SCH-a630
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Motorola V276 Prepaid
Samsung Saga™
Motorola C333
Motorola V120e
Motorola MOTOSLVR L7C
Verizon XU870 Global ExpressCard®
Nokia 2705 Shade™
Samsung SCH-n330
Samsung SCH-a610
Verizon Wireless XV6600 without Camera
Motorola T300p
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Verizon KPC680 ExpressCard®
Motorola C343
Samsung SCH-i730
BlackBerry® 7250
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830

Activation & Initial Setup

Activating iPhone 4 16GB and 32GB
[How to Use Guide]
Activating iPhone® 4 16GB and 32GB
Activation and Setup Guide for Apple iPhone 4s and iPhone 4 8 GB - New Customers
[How to Use Guide]
Activation and Setup Guide for Apple® iPhone® 4s and iPhone® 4 8 GB.
Activation and Shipping Guide: iPhone® 5, 4S or 4
[How to Use Guide]
Instructions on activating a replacement iPhone® 5, 4S or 4 and shipping your defective device back to us.
Apple® Article - Get help activating your iPhone
[Device-Specific Instructions]
If you see an error message when trying to activate an iPhone, view this info.
Apple® Article - Get help activating your iPhone
[Device-Specific Instructions]
If you see an error message when you try to activate your iPhone, view this info.
Apple® Article - How to set up your iPhone, iPad, or iPod touch as a new device
[Device-Specific Instructions]
To learn how to erase all of the data on your Apple device then set it up as a new device or restore it from iCloud or iTunes backups, view this info.
Apple® Article - Where to Find Your AppleCare Registration Number
[Device-Specific Instructions]
To find your AppleCare Registration Number, which is used to register the AppleCare plan for your new Apple device, view this info.
Apple iOS Support
[How to Use Guide]
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 2:59
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:38
Setting Up Apple iPhone 4s and iPhone 4 8 GB
[How to Use Guide]
If you purchased and activated an Apple® iPhone® 4s or iPhone® 4 8 GB in a Verizon Wireless store, refer to the steps below to complete setup of your device and get an Apple ID.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Verizon Cloud Content Transfer For Current Customers
[Video]
Verizon customers with a new device can easily copy contacts, photos, music and more from the old device with Verizon Cloud Content Transfer. See the steps in this video.
Length: 2:44
Verizon Cloud Content Transfer For New Customers
[Video]
As a new customer, you can easily copy contacts, photos, music and more from your old device with Verizon Cloud Content Transfer. Watch this video to learn how.
Length: 3:05
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Apple® Article - Manage Content Manually on Your iPhone, iPad, and iPod
[Device-Specific Instructions]
To learn how to manually manage content for quick syncing of specific items, view this info.
Apple iPhone FAQs
[FAQs]
Learn about using iPhone on the Verizon Wireless network, including info on different iPhone models, iTunes®, Visual Voicemail and more.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Display Icons - Apple iPhone 4
[Device-Specific Instructions]
Display Icons - Apple® iPhone® iOS 6
[Device-Specific Instructions]
iPhone 4. Verizon. It Begins. FAQs
[FAQs]
Learn how to save your existing voice mail messages before changing to iPhone 4.
iPhone 4. Verizon. It Begins. FAQs
[FAQs]
Learn what to do as an existing Verizon Wireless customer before you activate your iPhone 4.
iPhone 4. Verizon. It Begins. FAQs
[FAQs]
Learn about your Voice Mail when you switch to Verizon Wireless with iPhone 4 as an existing iPhone user.
iPhone 4. Verizon. It Begins. FAQs
[FAQs]
Learn about transferring your contacts, your Voice Mail and more for your new iPhone 4.
Notification Center - Apple® iPhone® 4
[Device-Specific Instructions]
Prepaid Certified Pre-Owned iPhone 4s and iPhone 4 FAQs
[FAQs]
Learn about the Prepaid Certified Pre-Owned iPhone 4, including what plans are required and how to buy it.

Battery & Power

Apple® Article - Charge your iPhone® and iPod touch®
[Device-Specific Instructions]
To learn how to charge the battery and what to do if a low-battery alert appears on your device, view this info.
Battery Inserting/Removing - Apple® iOS
[Device-Specific Instructions]
Battery Issues - Battery Life
[Device-Specific Instructions]
Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Issues - No Power - Apple®
[Device-Specific Instructions]
Battery Overview - Apple® iPhone® 4
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Extend Battery Life - Apple® iOS
[Device-Specific Instructions]
Restart/Soft Reset - Apple® iPhone® 4
[Device-Specific Instructions]
A restart (soft reset) can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any...
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.

Bluetooth

Apple® Article - iOS: Supported Bluetooth profiles
[Device-Specific Instructions]
To learn the differences in Bluetooth-profile support for different Apple devices, view this info.
Bluetooth® On/Off - Apple® iPhone® 4
[Device-Specific Instructions]
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Windows Phone 8X - Bluetooth Car Kit
[PDF]
Windows Phone 8X Bluetooth Car Kit Support for Verizon Wireless Subscribers.

Calendar

Reminders - Apple® iPhone® 4
[Device-Specific Instructions]

Calling & Dialing

Apple® Article - If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone®
[Device-Specific Instructions]
If you can't hear a person's voice clearly or hear crackling, static or experience poor voice quality while on a call or listening to a voicemail, view this info.
Call and Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Dial a Number - Apple® iPhone® 4
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Place a Conference Call - Apple® iPhone® 4
[Device-Specific Instructions]
Placing an International Call
[Device-Specific Instructions]
Voice Dial - Apple® iPhone® 4
[Device-Specific Instructions]

Contacts

Add a Contact - Apple® iPhone® 4
[Device-Specific Instructions]
Apple® Article - Troubleshooting Sync Services on Windows® with Microsoft® Outlook® 2003, Outlook 2007, or Outlook 2010
[Device-Specific Instructions]
For issues with syncing contacts or calendars to iPhone, iPad, or iPod touch with iTunes for Windows via USB, view this info.
Delete a Contact - Apple® iPhone® 4
[Device-Specific Instructions]
Edit a Contact - Apple® iPhone® 4
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.

Data

Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Fetch New Data - Apple iPhone 4
[Device-Specific Instructions]
Optimize Data Usage - Apple® iPhone® 4
[Device-Specific Instructions]
Turn Data On/Off - Apple® iPhone® 4
[Device-Specific Instructions]
Turn Data Roaming On/Off - Apple iPhone 4
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]

Date & Time

Date and Time Settings - Apple® iPhone® 4
[Device-Specific Instructions]

Device ID & Info

Apple® Article - Get help with hardware features on your iPhone®, iPad®, and iPod touch®
[Device-Specific Instructions]
If you're having issues with the speakers, microphones, buttons, display, cellular connectivity or other physical aspects of your device, view this info.
Check for Physical Damage
[Device-Specific Instructions]
Check for Physical Damage - Charging Ports
[Device-Specific Instructions]
Check for Physical Damage - Screen
[Device-Specific Instructions]
Check for Physical Damage - Separated Hinges
[Device-Specific Instructions]
Check for Water Damage
[Device-Specific Instructions]
Check for Water Damage - Apple®
[Device-Specific Instructions]
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Signal Strength - Apple® iPhone® 4
[Device-Specific Instructions]
Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
View Mac Address - Apple® iPhone® 4
[Device-Specific Instructions]
View Phone Information - Apple® iPhone® 4
[Device-Specific Instructions]
View PRL/ERI - Apple® iPhone® 4
[Device-Specific Instructions]

Device Search

Apple® Article - iOS: Search with Spotlight
[Device-Specific Instructions]
To use Spotlight to search for content on your Apple device, swipe down on your home screen to reveal the search field. View this info for more Spotlight functionality.
Spotlight Search - Apple® iPhone® 4
[Device-Specific Instructions]

Device Settings

Allow App Usage - Apple iPhone 4
[Device-Specific Instructions]
If you'd like to allow access to apps or can't see app icons, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Apple® Article - Keeping iPhone®, iPad®, and iPod touch® within acceptable operating temperatures
[Device-Specific Instructions]
For operating temperatures and temperature management of your Apple device, view this info.
Apple® Article - Use Continuity to connect your iPhone, iPad, iPod touch, and Mac
[Device-Specific Instructions]
Continuity allows seamless movement between your iPhone, iPad, and Mac, or when using them together.
Backlight - Apple® iPhone® 4
[Device-Specific Instructions]
Control Center - Apple® iPhone® 4
[Device-Specific Instructions]
Control Center Settings - Apple® iPhone® 4
[Device-Specific Instructions]
Do Not Disturb On/Off - Apple® iPhone® 4
[Device-Specific Instructions]
Restrict App Usage - Apple® iPhone® 4
[Device-Specific Instructions]
If you'd like to restrict access to apps and hide app icons, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Set Up Printing - Apple® iPhone® 4
[Device-Specific Instructions]

Email/Gmail

Apple® Article - Archive your Gmail messages
[Device-Specific Instructions]
To learn about archiving messages so you can store messages you're done with but don't want to delete, view this info.
Apple® Article - Get help with Mail on iPhone®, iPad®, and iPod touch®
[Device-Specific Instructions]
If you're not able to send email with Mail on your iOS device or if you're not able to receive or move messages, view this info.
Apple® Article - iOS: Configuring additional outgoing mail servers
[Device-Specific Instructions]
If you're unable to use the default outgoing SMTP mail server to send email messages, view this info.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Delete an Email Message - Apple® iPhone® 4
[Device-Specific Instructions]
Email Account Settings (Personal POP/IMAP) - Apple® iPhone® 4
[Device-Specific Instructions]
This info is helpful if you need assistance with your personal (POP/IMAP) email settings and locating common email server addresses for your iPhone 4. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove an Email Account - Apple® iPhone® 4
[Device-Specific Instructions]
Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Email Messages - Apple® iPhone® 4
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.

Google Backup & restore

GPS & Location Based Services

Add Layers (Maps) - Apple® iPhone® 4
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
GPS Location - Apple® iPhone® 4
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
Reminders - Apple® iPhone® 4
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.

GPS & Location Based Services

Home Screen

Apple® Article - If the screen on your iPhone®, iPad®, or iPod touch® doesn't respond to touch
[Device-Specific Instructions]
If your touchscreen responds slowly, inconsistently or doesn't respond at all, view this info.
Lock/Unlock Screen Portrait Orientation Mode - Apple® iPhone® 4
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Home Screen Panels - Apple® iPhone® 4
[Device-Specific Instructions]

Internet & Web Browser

Add a Browser Bookmark - Apple® iPhone® 4
[Device-Specific Instructions]
Apple® Article - iOS: Setting up VPN
[Device-Specific Instructions]
Browser Cookies On/Off - Apple® iPhone® 4
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your device, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Clear Temporary Internet Files - Apple® iPhone® 4
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Edit a Browser Bookmark - Apple® iPhone® 4
[Device-Specific Instructions]
JavaScript Settings - Apple® iPhone® 4
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reboot the Router
[Device-Specific Instructions]
View Browser History - iOS
[Device-Specific Instructions]
Web Browser - Apple® iPhone® 4
[Device-Specific Instructions]
Websites - Apple® iPhone® 4
[Device-Specific Instructions]

Keyboard

Apple® Article - Use AssistiveTouch on your iPhone, iPad, or iPod touch
[Device-Specific Instructions]
If you're unable to perform certain gestures on your iOS device, like a pinch or multi-finger swipe, view this info on AssistiveTouch.
Keyboard Settings - Apple® iPhone® 4
[Device-Specific Instructions]
Why won't the keyboard activate to add my new contact name?
[Community]
I cannot get the keyboard to activate in order to type my new contact name.

Language

Language Selection - Apple® iPhone® 4
[Device-Specific Instructions]

Memory/Storage

Check Memory - Apple® iPhone® 4
[Device-Specific Instructions]
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Mobile Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Personal HotSpot Settings - Apple® iPhone® 4
[Device-Specific Instructions]
To change Personal Hotspot settings, like the Wi-Fi password, on your device, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Set Up Personal HotSpot - Apple® iPhone® 4
[Device-Specific Instructions]
To setup or activate the hotspot on your device for use as an Internet/Wi-Fi connection, follow these instructions. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Turn Personal HotSpot On/Off - Apple® iPhone® 4
[Device-Specific Instructions]
This shows how to turn the hotspot feature, which enables your device to be used as an Internet connection for other devices, on or off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Music

Apple® Article - Sync your iPhone, iPad, and iPod with iTunes using USB
[Device-Specific Instructions]
Use iTunes to sync media (e.g., movies, music, etc.) on your iPod, iPhone, or iPad with your computer.
MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Play Music Files - Apple® iPhone® 4
[Device-Specific Instructions]

Navigating & Multitasking

Apple® Article - Family Sharing
[Device-Specific Instructions]
Apple® Article - Family Sharing and Apple IDs for Kids
[Device-Specific Instructions]
To create Apple IDs and manage Family Sharing accounts for children under 13, view this info.
Apple® Article - iOS: Switch Control helps you navigate your iOS device
[Device-Specific Instructions]
To learn how to control your iOS device using a single switch or multiple switches view this info on Switch Control.
Recently Used Apps - Apple® iPhone® 4
[Device-Specific Instructions]
To view, open and close recently used apps, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Operating System & Software

Erase all Content and Settings - Apple® iPhone® 4
[Device-Specific Instructions]
Erasing all content and settings (hard reset) may help with: screen not working (blank or frozen screen), app issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing....
Install System Updates - iTunes®
[Device-Specific Instructions]
iOS Updates - Apple® iPhone® 4
[Device-Specific Instructions]
This provides instructions for updating the software/iOS on your iPhone. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reset All Settings - Apple® iPhone® 4
[Device-Specific Instructions]
If your device crashes and resets itself, apps freeze/hang or reset the device, restoring your device to default settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Reset Network Settings - Apple® iPhone® 4
[Device-Specific Instructions]
If you can't connect to the Internet or send/receive emails and messages (text/picture/video) on your device, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restarting the Operating System - Macintosh
[Device-Specific Instructions]
Software Update: Apple iPhone 4
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 4.
Update Carrier Settings - Apple® iPhone® 4
[Device-Specific Instructions]

SIM Card

4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Sounds, Volume & Audio

Apple® Article - If you hear no sound or distorted sound from your iPhone®, iPad®, or iPod touch® speaker
[Device-Specific Instructions]
If your can't hear anything from the built-in speaker on your iPhone; or iPad, or if the sound is distorted, muffled, intermittent or you hear static or crackling noises, view this info.
Do Not Disturb On/Off - Apple® iPhone® 4
[Device-Specific Instructions]
Resolve Volume Issues
[Device-Specific Instructions]
Set Ringtones - Apple® iPhone® 4
[Device-Specific Instructions]
Speakerphone - Apple® iPhone® 4
[Device-Specific Instructions]
Turn Silent Mode On/Off - Apple® iPhone® 4
[Device-Specific Instructions]
Vibrate Mode - Apple® iPhone® 4
[Device-Specific Instructions]
Volume Controls - Apple® iPhone®
[Device-Specific Instructions]

Text & Multimedia Messaging

Apple® Article - iOS: Using Messages
[Device-Specific Instructions]
Apple® Article - iPhone®: SMS messages may display incorrectly on other devices
[Device-Specific Instructions]
If lengthy SMS messages are split into multiple parts or appear out of order, received messages contain additional or unexpected characters or if text displays with upside-down question marks, view this info.
Auto Signature - Apple® iPhone® 4
[Device-Specific Instructions]
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Message - Apple® iPhone® 4
[Device-Specific Instructions]
Determining Message Type - Apple iOS
[Device-Specific Instructions]
Garbled Message - iOS
[Device-Specific Instructions]
Group Messaging - Apple® iPhone® 4
[Device-Specific Instructions]
How To Use Verizon Messages
[Video]
Watch this video to learn how to customize messages, use Integrated Messaging on your phone, tablet and computer and take picture messaging to the next level with Verizon Messages.
Length: 3:05
MMS Messaging On/Off - Apple® iPhone® 4
[Device-Specific Instructions]
If you're unable to send/receive picture messages, checking your MMS messaging settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Picture / Video Messaging email address
[Device-Specific Instructions]
Send Picture/Video Message using Email
[Device-Specific Instructions]
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Turn iMessage On/Off - Apple® iPhone® 4
[Device-Specific Instructions]
If you've recently changed OS types (Apple, Android, Windows, BlackBerry) or are unable to send/receive text messages on your iPhone or messages from other iPhones aren't blue (iMessages), this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.

Transfer Content to/from Device

Apple® Article - About File Sharing on iPhone, iPad, and iPod touch
[Device-Specific Instructions]
To learn about copying files between your computer and apps on your iOS devices that work with File Sharing, view this info.

Visual & Hearing Accessibility

Reduce Motion Setting - Apple® iPhone® 4
[Device-Specific Instructions]
TTY Settings On/Off- Apple® iPhone® 4
[Device-Specific Instructions]

VisuAlly™/Hearing Impaired

Wallpapers/Theme

Wallpaper - Picture - Apple® iPhone® 4
[Device-Specific Instructions]

Still Have Questions?


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