Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 6 Plus
Samsung Galaxy S® 5
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Convoy™ 3
Apple® iPhone® 6s
Apple® iPhone® 5c
Apple® iPad® 2
Samsung Galaxy Core Prime™
DROID TURBO 2
DROID MAXX by MOTOROLA
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Samsung Network Extender
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Verizon Ellipsis™ 7
Apple® iPhone® 5
Verizon Ellipsis™ Jetpack®
Verizon Ellipsis® 8
Apple® iPhone® 4s
Apple® iPhone® 4
LG G3
Droid Turbo by Motorola
LG G4™
Droid Turbo in Ballistic Nylon
DROID MINI by MOTOROLA
Samsung Galaxy S6 edge +
Samsung Galaxy S® III
Samsung Galaxy Note® 3
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy S® 6 edge
LG G2
LG Revere® 3
DROID RAZR M by MOTOROLA
LG Cosmos™ 3
Casio G'zOne Commando®
HTC Desire® 526
LG G Vista
Brigadier™ by Kyocera
HTC One® (M8)
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Verizon Wireless Home Phone
DROID MAXX 2
Samsung Gusto® 3
Pantech 4G LTE Global USB Modem UML290
Ellipsis™ Jetpack® MHS800L
LG V10™
Casio G'zOne Commando® 4G LTE
LG Extravert™ 2
DROID ULTRA by MOTOROLA
Verizon 4G LTE Broadband Router with Voice
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon MiFi® 4G LTE Global USB Modem U620L
Sony Xperia® Z3v
LG G Pad 8.3 LTE
Samsung Galaxy Note® II
DuraXV
Moto E™ Prepaid
LG Optimus Exceed™ 2
Casio G'zOne Ravine® 2
Verizon 4G LTE USB Modem 551L
Gear S®
Transpyre™ Prepaid
Verizon Ellipsis® 10
HTC Desire® 626
Moto X™ (2nd Gen.)
Samsung Galaxy S® 4 mini
Verizon 4G LTE USB Modem UML295
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Galaxy Note® Edge
Nokia Lumia 928
Moto X™ by Motorola
GizmoPal™
LG Optimus Zone™ 2 Prepaid
iPad® Pro
Nexus 6
HTC One M9
iPad® Air 2
Samsung Brightside™
DROID TURBO 2 - Designed by You
HTC One®
DROID RAZR MAXX HD by MOTOROLA
Microsoft Lumia 735
G Pad™ 10.1 LTE
Moto G™ by Motorola
Samsung Convoy™ 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
DROID INCREDIBLE 4G LTE by HTC
Nokia Lumia 822
LG Exalt™
Samsung Intensity™ II
LG G Pad™ X8.3
Lucid™3 by LG
Samsung Gusto® 2
Samsung Galaxy S® III mini
DROID RAZR by MOTOROLA
G Pad™ 7.0 LTE
BlackBerry® Bold™ 9930 smartphone
hum by Verizon
Nokia Lumia Icon
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Wireless AirCard® 595
Blackberry Classic
Samsung Galaxy Tab® 4 (10.1)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Intensity™ III
LG Cosmos™ 2
LG Octane™
LG Terra™
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® Air™
DROID RAZR HD by MOTOROLA
DROID DNA by HTC
HTC One® (M8) for Windows®
DROID RAZR MAXX by MOTOROLA
LTE Internet (Installed)
LG Revere®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
GizmoPal® 2 by LG
Verizon SureResponse®
Samsung Galaxy Tab S2
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Verizon 4G LTE Broadband Router
Enact™ by LG
LG Exalt™II
LG Revere® 2
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Lancet™
LG enV®3
HTC Desire® 612
Apple® iPad® mini with Retina display
LG Accolade™
BlackBerry® Z30 smartphone
GizmoGadget™ by LG
Apple® iPad® with Wi-Fi + 4G
BlackBerry® Z10 smartphone
Kyocera DuraXV+
Samsung Convoy™
Apple® iPad® mini
Samsung Galaxy Tab® 2 (10.1)
Gear S2
DROID 4 by MOTOROLA
HTC One® remix
DROID by MOTOROLA
Samsung Gusto®
Google Nexus 7
LG Cosmos™
DROID BIONIC by MOTOROLA
Lancet™ for Android™
Samsung Galaxy Tab®
DROID X2 by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Lucid™2 by LG
Lucid™ by LG
Galaxy Nexus by Samsung
Samsung Galaxy Tab® 4 (8.0)
Hydro ELITE by KYOCERA
Samsung Galaxy Stellar™
Motorola RAZR V3m
HTC One® max
iPad® mini 4
DROID INCREDIBLE 2 by HTC
Casio G'zOne Ravine®
LG 4G LTE USB Modem VL600
LG Optimus Zone™ 3 Prepaid
Verizon Wireless USB760 Modem
LG Extravert™
BlackBerry® Q10 smartphone
Pantech Perception™
Samsung Galaxy Note® Pro
DROID X by MOTOROLA
Samsung Illusion™
Motorola Barrage™
Samsung Galaxy Tab® (10.1)
Pantech Hotshot™
Apple® iPad® with Retina display
Samsung Galaxy Tab® S
BlackBerry® Bold 9650 smartphone
LG VX8300
Delphi Connect with 4G LTE Mobile Hotspot
Motorola MOTO™ W755
Galaxy Tab E
Windows Phone 8X by HTC
Samsung Fascinate™
Samsung Haven™
DROID 3 by MOTOROLA
Casio G'zOne Boulder®
Microsoft Surface 3
LG enV®2
LG enV® TOUCH
Motorola XOOM™ 4G LTE
Moto X™ - Designed by You (2nd Generation)
Pantech Breakout™
Spectrum™ 2 by LG
Sony Xperia® Z2
Samsung Intensity™
Pantech Jest™ 2
Samsung Alias™ 2
Samsung Galaxy Note® 10.1
Samsung Galaxy™ Stratosphere™
Moto X™ - Designed by You
LG Vortex™
Casio G'zOne Brigade®
HTC Rhyme™
Samsung Smooth™
LG VX5500
Verizon MiFi™2200 Intelligent Mobile Hotspot
LG Cosmos™ Touch
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Intuition™ by LG
Ellipsis® Kids
LG Migosm
iPad® mini 3
DROID CHARGE by SAMSUNG
LG Optimus Zone™
Luge™ by Motorola Prepaid
DROID INCREDIBLE by HTC
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Samsung ATIV SE™
Samsung ATIV Odyssey™
Samsung Galaxy Legend™
Samsung Galaxy Note® 10.1 2014 Edition
DROID 2 GLOBAL by MOTOROLA
Dell™ Vostro™ V13 Laptop
Verizon Converged VOIP Device
LG VX5400
Verizon Wireless UMW190 Global USB Modem
Delphi Connect
LG VX8360
BlackBerry® Tour™ 9630 smartphone
Samsung SCH-u340
Casio G'zOne Rock™
BlackBerry® Pearl™ Flip 8230 smartphone
HTC Rezound™
Pantech Marauder™
Verizon Wireless UM175 USB Modem
BlackBerry® Curve™ 8330 smartphone
Motorola W385
Samsung Galaxy Camera®
LG Ally™
Verizon Wireless USB720 Modem
Samsung Galaxy Tab® (7.7)
Apple® iPad®
Motorola Adventure™ V750
BlackBerry® Curve™ 9330 smartphone
BlackBerry® Storm2™ 9550 smartphone Prepaid
DROID 2 by MOTOROLA
LG Optimus Exceed™ Prepaid
HTC Trophy™
Revolution™ by LG
Spectrum™ by LG
LG Chocolate® Touch
Samsung Alias™
LG VX8350
Verizon Wireless G'zOne Type-S
Pantech Caper™ Prepaid
LG Voyager™
Samsung Reality™
Samsung Juke
Motorola MOTO™ VU204
Verizon Wireless AirCard® 595U USB Modem
DROID PRO by MOTOROLA
Verizon Wireless Escapade®
Pantech Crux™
BlackBerry® 8830 World Edition smartphone
Verizon Wireless UM150 USB Modem
Sony Xperia® PLAY
LG Dare™
Samsung SCH-u410
LG VX5200
LG Chocolate®
Verizon Wireless USB727 Modem
LG Enlighten®
Verizon Wireless Coupe™
Casio G'zOne Ravine® 2 Non-Camera
LG VX5300
Casio EXILIM
Motorola MOTOKRZR K1m
Blackberry Classic Non-Camera
BlackBerry® Torch™ 9850 smartphone
Verizon Wireless CDM8975
BlackBerry® Curve™ 9370 smartphone
DROID XYBOARD 10.1 by MOTOROLA
Samsung Rogue™
Verizon Wireless PC5750 PC Card
BlackBerry® Curve™ 8530 smartphone
Samsung Omnia® II
LG enV®
Motorola RAZR V3m in Gray
Samsung SCH-u430
LG VX6100
G'zOne Boulder™ Black and Silver
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-u540
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG Chocolate® 3
LG VX3200
Motorola V325
Motorola V325i
Samsung SCH-a930
LG VX8700
Sharp KIN™ ONE
LG Versa™
Compaq® Mini CQ10-688nr Netbook
DROID ERIS by HTC
Verizon Wireless Razzle™
Motorola Entice™
Motorola W315
Samsung Trance™
Samsung SCH-a950
Motorola E815
LG VX8100
LG VX4500
Samsung SCH-a870
Motorola XOOM™
Samsung SCH-a670
Samsung N150 Netbook
BlackBerry® Curve™ 9310 smartphone
Verizon Wireless Adamant™
Samsung Continuum™
LG Glance™
Verizon Wireless V740 ExpressCard
Pantech PN-215
HP® Mini 1151NR Netbook
Gateway® LT2016u Netbook
Samsung Zeal™
Samsung SCH-a650
Verizon Wireless Salute™
Samsung SCH-a310
Motorola MOTO Q™ 9c
Sierra Wireless AirCard® 555D
Nokia 6205
LG VX6000
Motorola RAZR V3c
Nokia 2705 Shade™ Non-Camera
Motorola DEVOUR™ with MOTOBLUR™
Sierra Wireless AirCard® 580
HP® Pavilion dm1-3010nr Notebook
LG VX3300
Nokia 7705 Twist™
Samsung Gleam®
LG Clout™
Motorola MOTO™ Z6c World Edition
Jest™
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung SCH-i760
Motorola Rival™
Samsung Glyde™
Nokia 6215i
LG VX4650
LG V
Samsung Renown™
Samsung Gem™
DROID R2D2 by MOTOROLA
Sharp KIN™ TWO
Samsung SCH-a850
Motorola V710
HP® Mini 110-3098NR Netbook
Nokia 6015i Prepaid
Verizon Wireless USB1000 Global USB Modem
Pantech PN-820
LG Fathom®
Verizon AD3700 Global USB Modem
Samsung Sway™
Nokia 7205 Intrigue™
Samsung FlipShot®
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola CITRUS™
Verizon Wireless CDM8950
HTC Merge®
LG VENUS™
SCH-u410 Prepaid
Nokia 2605 Mirage
HP® Mini 210-1076NR Netbook
Motorola Q™
Verizon Wireless Blitz® Prepaid
Kyocera KX444
Samsung SCH-u550
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Motorola Krave™ ZN4
Verizon Wireless V620
Samsung i700 Pocket PC
Pantech PN-210
Verizon Wireless CDM 7075
Kyocera KPC650
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
HP® Mini 311-1037NR Netbook
Samsung i600 Smartphone
Nokia 2128i
Sharp KIN™ ONEm
BlackBerry® 7250
HTC Apache XV6700
Motorola MOTORIZR Z6tv
Nokia 3589i
Motorola V60s
Sharp KIN™ TWOm
Nokia 6315i
Motorola T720
Samsung Saga™
Verizon KPC680 ExpressCard®
Kyocera KX414
Nokia 6236i
LG VX4700
LG VX9400
Kyocera SE47
Samsung SCH-a790
Samsung SCH-a990
Samsung SCH-a630
Kyocera K323
Motorola MOTO™ Z6cx World Edition without Camera
Motorola V325xi
Kyocera KX2
Kyocera K404
Verizon Wireless V640
Nokia 2285
HTC Touch Pro™
Motorola MOTORAZR maxx Ve
Motorola V276
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Nokia 2366i
Verizon Wireless XV6600 without Camera
Motorola T300p
Samsung SCH-a530
Nokia 2705 Shade™
Kyocera KX1v
BlackBerry® 7750
Nokia 6305i
Samsung SCH-a795
Motorola C343
Samsung SCH-i730
Samsung Omnia®
Motorola V65p
Motorola V276 Prepaid
Samsung SCH-n330
Motorola C333
Samsung SCH-a610
Motorola V265
LG VX2000
Motorola V60p
Motorola T730
Motorola V120e
Motorola MOTOSLVR L7C
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830

Activation & Initial Setup

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Device Replacement Program
[General Information]
See all your options for replacing your phone or tablet if it’s lost, stolen, broken, defective or otherwise in need of replacement.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Equipment Protection Programs
[General Information]
Learn about the different insurance and protection options for your device, including monthly cost, deductable and coverage.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 2:59
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:33
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:38
Activation and Setup Guide for Apple iPhone 4s and iPhone 4 8 GB - New Customers
[How to Use Guide]
Activation and Setup Guide for Apple® iPhone® 4s and iPhone® 4 8 GB.
Perform Over-The-Air (OTA) Activation
[Device-Specific Instructions]
To perform initial activation/setup on your 3G smartphone or basic phone, view this info. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How to transfer content from your old Android phone to your new iPhone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new iPhone using Verizon Cloud in a few simple steps.
Length: 2:00
How to transfer content from your old iPhone to your new iPhone
[Video]
Watch this video to learn how to transfer content from your old iPhone to your new iPhone using Verizon Cloud in a few simple steps.
Length: 1:48
Activation and Shipping Guide: iPhone® 5, 4S or 4
[How to Use Guide]
Instructions on activating a replacement iPhone® 5, 4S or 4 and shipping your defective device back to us.
How to transfer content from your old iPhone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old iPhone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 1:58
Move to iOS® App for Android™
[Device-Specific Instructions]
Setting Up Apple iPhone 4s and iPhone 4 8 GB
[How to Use Guide]
If you purchased and activated an Apple® iPhone® 4s or iPhone® 4 8 GB in a Verizon Wireless store, refer to the steps below to complete setup of your device and get an Apple ID.
Apple® Article - Get help activating your iPhone
[Device-Specific Instructions]
If you see an error message when trying to activate an iPhone, view this info.
Apple iOS Support
[How to Use Guide]
Can I activate an iPhone 4s that has been out of service?
[Community]
I own a Version 4s and have not had service with Verizon for 2 years. I met all the terms of the contract. How do I go about having the phone unlocked?
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
How do I activate my old iPhone 4s?
[Community]
Hi I am going back to my old phone and need to know how to go about doing that.  I will be removing a Samsung s5 and putting an iPhone 4s on the existing plan. Thanks!

Basics

Apple iPhone FAQs
[FAQs]
Learn about using iPhone on the Verizon Wireless network, including info on different iPhone models, iTunes®, Visual Voicemail and more.
Display Icons - Apple® iPhone® iOS 6
[Device-Specific Instructions]
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Prepaid Certified Pre-Owned iPhone 4s and iPhone 4 FAQs
[FAQs]
Learn about the Prepaid Certified Pre-Owned iPhone 4, including what plans are required and how to buy it.
Display Icons - Apple iPhone 4S
[Device-Specific Instructions]
Notification Center - Apple® iPhone® 4S
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Restart/Soft Reset - Apple® iPhone® 4s
[Device-Specific Instructions]
A restart (soft reset) can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any...
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Extend Battery Life - Apple® iOS
[Device-Specific Instructions]
Battery Issues - No Power - Apple®
[Device-Specific Instructions]
Battery Inserting/Removing - Apple® iOS
[Device-Specific Instructions]
Battery Overview - Apple® iPhone® 4s
[Device-Specific Instructions]
Battery Percentage - Apple® iPhone® 4s
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth® On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]

Calendar

Reminders - Apple® iPhone® 4S
[Device-Specific Instructions]

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Apple® Article - If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone®
[Device-Specific Instructions]
If you can't hear a person's voice clearly or hear crackling, static or experience poor voice quality while on a call or listening to a voicemail, view this info.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 11 - Authentication error
[Device-Specific Instructions]
Call Waiting - Apple® iOS
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Plus (+) Dialing - Apple iPhone 4S
[Device-Specific Instructions]
Dial a Number - Apple® iPhone® 4S
[Device-Specific Instructions]
Voice Dial - Apple® iPhone® 4S
[Device-Specific Instructions]

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Move to iOS® App for Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Contact - Apple® iPhone® 4S
[Device-Specific Instructions]
Delete a Contact - Apple® iPhone® 4S
[Device-Specific Instructions]
Edit a Contact - Apple® iPhone® 4S
[Device-Specific Instructions]
How do I restore deleted contacts using Backup Assistant?
[Community]
I have been sent to the same page on Verizon's website, but have had no luck finding the "trash can" to find my deleted contacts.  Can anyone help?
How do I transfer my contacts from my Android to my new iPhone?
[Community]
Just got my new iPhone 4S yesterday. How do I transfer the contacts from my old Samsung Strat to my new iPhone? Thanks.
why can't I search my contact since my last back up assist?
[Community]
If I make a call and type in the phone number, it shows up that I'm calling my contact but if I search for that contact in text messaging, contacts, or through the phone contacts, it doesn't come up. Should I restore from my last sync? My iphone is my rolodex, I really need some of these numbers. Thanks...

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on The MORE Everything℠ Plan.
How to Set Up the iOS Data Meter Widget
[Video]
The Verizon Data Usage widget for iOS 8 allows you to quickly view your Verizon data usage within the Notifications Center on your Apple device. Watch this video to learn how to set it up.
Length: 0:30
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Learn How Data is Being Used on Your Account
[Video]
The data utilization tool in My Verizon provides you with an easy to read estimate of your data usage and how it's broken out. Watch this video to learn more.
Length: 1:10
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Data Roaming On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]
This helps when you can't connect to the Internet / have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Optimize Data Usage - Apple® iPhone® 4S
[Device-Specific Instructions]
Turn Data On/Off - Apple® iPhone® 4s
[Device-Specific Instructions]
Fetch New Data - Apple iPhone 4S
[Device-Specific Instructions]
Does Facetime use data?
[Community]
When using facetime, does it use your data?
How can I get Gmail and Instagram to connect over 3G?
[Community]
I've deleted and re-added both, I've rebooted - nothing has worked. I'd be grateful for any help. Gmail says Cannot Get Mail. The mail server imap.gmail.com is not responding.Instagram says Could not refresh feed.

Date & Time

Date and Time Settings - Apple® iPhone® 4s
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Check for Water Damage - Apple
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Check for Physical Damage - Screen
[Device-Specific Instructions]
Check for Water Damage
[Device-Specific Instructions]
View Mac Address - Apple® iPhone® 4S
[Device-Specific Instructions]
Check for Physical Damage
[Device-Specific Instructions]
Check for Physical Damage - Charging Ports
[Device-Specific Instructions]
View PRL/ERI - Apple® iPhone® 4S
[Device-Specific Instructions]
View Phone Information - Apple® iPhone® 4S
[Device-Specific Instructions]
Signal Strength - Apple® iPhone® 4S
[Device-Specific Instructions]
Check for Physical Damage - Separated Hinges
[Device-Specific Instructions]
How do I change the phone number on a reused device?
[Community]
How to change phone number on a reused device?

Device Search

Apple® Article - iOS: Search with Spotlight
[Device-Specific Instructions]
Spotlight Search - Apple® iPhone® 4S
[Device-Specific Instructions]

Device Settings

Do Not Disturb On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]
Restrict App Usage - Apple® iPhone® 4S
[Device-Specific Instructions]
If you'd like to restrict access to apps and hide app icons, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Restriction Settings - Apple® iPhone® 4s
[Device-Specific Instructions]
Notifications On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]
Allow App Usage - Apple iPhone 4S
[Device-Specific Instructions]
If you'd like to allow access to apps or can't see app icons, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Control Center - Apple® iPhone® 4S
[Device-Specific Instructions]
Backlight - Apple® iPhone® 4S
[Device-Specific Instructions]
How do I change the phone number on a reused device?
[Community]
How to change phone number on a reused device?
How do I suspend service on my phone ?
[Community]
my iPhone was stolen and I want to suspend service
How do I wipe and deactivate my old phone?
[Community]
Hi!I recently upgraded to an iphone 6 from my iphone 4s. I followed the instructions to activate the phone (and yes, I turned off the old phone before I did this). My question is: When you activate the new phone, is the old phone automatically deactivated or is there something I need to do additionally?...
Set Up Printing - Apple® iPhone® 4S
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Email Account Settings (Personal POP/IMAP) - Apple® iPhone® 4S
[Device-Specific Instructions]
This info is helpful if you need assistance with your personal (POP/IMAP) email settings and locating common email server addresses for your iPhone. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Create Gmail™ Account
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Email Messages - Apple® iPhone® 4S
[Device-Specific Instructions]
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
GPS Location - Apple® iPhone® 4S
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
Add Layers (Maps) - Apple® iPhone® 4S
[Device-Specific Instructions]
Reminders - Apple® iPhone® 4S
[Device-Specific Instructions]

Google Backup & restore

Home Screen

Lock/Unlock Screen Portrait Orientation Mode - Apple® iPhone® 4S
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Internet & Web Browser

Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Clear Temporary Internet Files - Apple® iPhone® 4s
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - Using FaceTime
[Device-Specific Instructions]
Browser Cookies On/Off - Apple® iPhone® 4s
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your device, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Browser History - iOS
[Device-Specific Instructions]
Apple® Article - iOS: Setting up VPN
[Device-Specific Instructions]
JavaScript Settings - Apple® iPhone® 4s
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Browser Bookmark - Apple® iPhone® 4S
[Device-Specific Instructions]
Web Browser - Apple® iPhone® 4S
[Device-Specific Instructions]
Websites - Apple® iPhone® 4S
[Device-Specific Instructions]

Keyboard

Keyboard Settings - Apple® iPhone® 4S
[Device-Specific Instructions]
How do I type symbols using 4S keypad?
[Community]
How to type symbols such as $ using 4s keypad?

Language

Language Selection - Apple® iPhone® 4S
[Device-Specific Instructions]

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check Memory - Apple® iPhone® 4S
[Device-Specific Instructions]

Mobile Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Set Up HotSpot - Apple® iPhone® 4S
[Device-Specific Instructions]
To setup or activate the hotspot on your device for use as an Internet/Wi-Fi connection, follow these instructions. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Personal HotSpot Settings - Apple® iPhone® 4S
[Device-Specific Instructions]
To change Personal Hotspot settings, like the Wi-Fi password, on your device, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Turn Personal HotSpot On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]
This shows how to turn the hotspot feature, which enables your device to be used as an Internet connection for other devices, on or off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Apple article - Latest iTunes® Version
[Device-Specific Instructions]
Play Music Files - Apple® iPhone® 4S
[Device-Specific Instructions]

Navigating & Multitasking

Apple® Article - Family Sharing
[Device-Specific Instructions]
Recently Used Apps - Apple® iPhone® 4S
[Device-Specific Instructions]
To view, open and close recently used apps, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Operating System & Software

Software Update: Apple iPhone 4s
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 4s.
Reset Network Settings - Apple® iPhone® 4s
[Device-Specific Instructions]
If you can't connect to the Internet or send/receive emails and messages (text/picture/video) on your device, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Install System Updates - iTunes®
[Device-Specific Instructions]
iOS Updates - Apple® iPhone® 4s
[Device-Specific Instructions]
This provides instructions for updating the software/iOS on your iPhone. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reset All Settings - Apple® iPhone® 4s
[Device-Specific Instructions]
If your device crashes and resets itself, apps freeze/hang or reset the device, restoring your device to default settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Erase all Content and Settings - Apple® iPhone® 4s
[Device-Specific Instructions]
Erasing all content and settings (hard reset) may help with: screen not working (blank or frozen screen), app issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing....
Restarting the Operating System - Macintosh
[Device-Specific Instructions]
How do I get my device to restart after an update?
[Community]
Tried to update my phone but it won't restart. Apple appears, then goes dark. Plugging into computer but does nothing. iTunes doesn't show device attached. Help?

SIM Card

Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove the SIM Card - Apple iPhone 4S
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
View the SIM Card Number - Apple iPhone 4S
[Device-Specific Instructions]
Unblock SIM PIN - Apple® iPhone® 4S
[Device-Specific Instructions]
Apple® Article - If you see 'No SIM' alert on iPhone
[Device-Specific Instructions]
If you see an "Invalid SIM" or "No SIM Card installed" alert on your iPhone, view this info.
Insert the SIM Card - Apple® iPhone® 4s
[Device-Specific Instructions]
How do I have a main phone and a usable backup device?
[Community]
Hi Guys,I'm Looking to use one of my old phones as a backup phone(to take on trips, so if i drop it i still have my main one)My main phone is an lg g2 (verizon)and my backup one is an iphone 4s (verizon).So how would i make the backup phone usable? Do I just swap the sim card any time i need it?Any...
SIM Failure & No Service ???
[Community]
Can any one offer help with a 4S iphone that says "SIM Failure" when it comes off a night on the charging station? I also get "No Service" and since this is my only phone, it's very frustrating. After a visit to a Verizon store and an online chat with a Verizon rep, I have learned that rebooting the phone...
What will happen to my device if I use an international SIM card?
[Community]
I will be travelling to the UK.  I have Verizon service on an iPhone 4S.  My intention is to switch out the SIM card when I get there after purchasing a new SIM card with a UK phone number to give to friends and family to call me on. Questions:1) According to what I have read, my Verizon...
Will I be able to use my SIM card to activate a new device?
[Community]
Hello. If I were to get an Apple iPhone 6 or a Samsung S6 Galaxy Edge from an old Apple iPhone 4S, would I just reuse iPhone 4S' old SIM card into one of these newer smartphones without having to do anything else? Or is there something else I have to do for Verizon Wireless service? Thank you...

Sounds, Volume & Audio

Apple® Article - If you hear no sound or distorted sound from your iPhone®, iPad®, or iPod touch® speaker
[Device-Specific Instructions]
If you can't hear anything from the built-in speaker on your iPhone or iPad, or if the sound is distorted, muffled, intermittent or you hear static or crackling noises, view this info.
Resolve Volume Issues
[Device-Specific Instructions]
Do Not Disturb On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]
Set Ringtones - Apple® iPhone® 4S
[Device-Specific Instructions]
Speakerphone - Apple® iPhone® 4S
[Device-Specific Instructions]
Volume Controls - Apple® iPhone®
[Device-Specific Instructions]
How can I hear my texts?
[Community]
I can't hear my incoming text messages. Can anyone assist?
Vibrate Mode - Apple® iPhone® 4S
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
How To Use Verizon Messages
[Video]
Watch this video to learn how to customize messages, use Integrated Messaging on your phone, tablet and computer and take picture messaging to the next level with Verizon Messages.
Length: 4:03
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Determining Message Type - Apple iOS
[Device-Specific Instructions]
iMessage On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]
If you've recently changed OS types (Apple, Android, Windows, BlackBerry) or are unable to send/receive text messages on your iPhone or messages from other iPhones aren't blue (iMessages), this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
MMS Messaging On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]
If you're unable to send/receive picture messages, checking your MMS messaging settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Group Messaging - Apple® iPhone® 4S
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Apple® Article - iOS: Using Messages
[Device-Specific Instructions]
Auto Signature - Apple® iPhone® 4S
[Device-Specific Instructions]
Blocking texts
[Community]
Is it possible to "block" someone from whom I don't want to receive a text ?
Delete Message - Apple® iPhone® 4S
[Device-Specific Instructions]
Garbled Message - iOS
[Device-Specific Instructions]
Why are people getting e-mails when I text them?
[Community]
So I recently changed my phone number and after completing the activation steps successfully, I started texting my contacts my new number.  However, some of my contacts are receiving an email that seems to just show a snapshot of the text I sent them.  Any ideas on what could be happening? ...

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Capture a Screenshot - Apple® iPhone® 4s
[Device-Specific Instructions]
How do I erase everything on my iPhone 4s?
[Community]
how do you clear an apple iPhone 4s out?
How do I get my device to restart after an update?
[Community]
Tried to update my phone but it won't restart. Apple appears, then goes dark. Plugging into computer but does nothing. iTunes doesn't show device attached. Help?
How do I get pictures from my computer off of my iPhone 4s?
[Community]
When I plugged my phone into my computer to download my pics onto my computer, the computer downloaded all my pictures on my phone. I have tried many times to get rid of the pics, but I am not able too. With all those pics there I am not able to do any software updates, how can I get rid of all those...

Visual & Hearing Accessibility

TTY Settings On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]
Reduce Motion Setting - Apple® iPhone® 4S
[Device-Specific Instructions]

Wallpapers/Theme

Wallpaper - Picture - Apple® iPhone® 4S
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Add a Wi-Fi Network - Apple® iPhone® 4
[Device-Specific Instructions]
Wi-Fi On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]
Add a Wi-Fi Network - Apple® iPhone® 4S
[Device-Specific Instructions]
How do I connect to Wi-Fi without any networks listed?
[Community]
So I went to bed with wifi that was working just fine and one that I normally never have an issue with. I woke up this morning to a text from Verizon saying that my data was at 75% (I have 2 GB and given that I'm always near a place with wireless it's suited me just fine for years), and noticed that my...
How do I get rid of "No Internet" pop-up?
[Community]
I have an iPhone 4S. All day today I can't get anything on the Internet. It keeps saying no internet. I can see I have wifi connection. It doesn't even work when I leave home. Phone calls working fine.
What constitutes data usage?
[Community]
what constitutes data usage?

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store