Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6s Plus
Apple® iPhone® 6 Plus
Samsung Convoy™ 3
Apple® iPhone® 6s
Samsung Galaxy S® 6
Apple® iPhone® 5s
Samsung Galaxy S7
Samsung Galaxy S® 4
Samsung Galaxy Note® 4
Samsung Galaxy S7 edge
Apple® iPhone® 5c
Samsung Galaxy Note5
DROID TURBO 2
DROID MAXX by MOTOROLA
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Core Prime™
Apple® iPhone® 5
Droid Turbo in Ballistic Nylon
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
LG G3
Droid Turbo by Motorola
LG G4™
Samsung 3G Network Extender
Apple® iPhone® 4s
Verizon Ellipsis™ 7
Apple® iPad® 2
Apple® iPhone® SE
Apple® iPhone® 4
Verizon Ellipsis® 8
Samsung Galaxy S® 6 edge
Verizon Jetpack® MiFi® 6620L
DROID MAXX 2
Samsung Galaxy S® III
Samsung Galaxy Note® 3
Samsung Galaxy S6 edge +
DROID MINI by MOTOROLA
LG Revere® 3
LG Cosmos™ 3
LG G2
LG G Vista
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
HTC One® (M8)
DROID RAZR M by MOTOROLA
Verizon MiFi® 4G LTE Global USB Modem U620L
LG V10™
Brigadier™ by Kyocera
Samsung Galaxy J3 (2016)
LG Extravert™ 2
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Commando®
Pantech 4G LTE Global USB Modem UML290
Verizon Wireless Home Phone
HTC Desire® 526
DROID ULTRA by MOTOROLA
LG G5
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG Optimus Zone™ 3 Prepaid
DuraXV
Casio G'zOne Commando® 4G LTE
Verizon 4G LTE Broadband Router with Voice
HTC One M9
Samsung 4G LTE Network Extender
LG G Pad 8.3 LTE
Casio G'zOne Ravine® 2
Samsung Galaxy J3 V
Samsung Galaxy S® 4 mini
Samsung Galaxy Note® II
GizmoPal™
Verizon 4G LTE USB Modem 551L
Galaxy Note® Edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Sony Xperia® Z3v
LG K4™ LTE
HTC Desire® 626
Transpyre™ Prepaid
LG K8 V
DROID TURBO 2 - Designed by You
Moto X™ by Motorola
Microsoft Lumia 735
Moto E™ Prepaid
Nokia Lumia 928
Nexus 6
Samsung Convoy™ 2
Moto G™ by Motorola
Samsung Brightside™
Moto X™ (2nd Gen.)
Verizon 4G LTE USB Modem UML295
LG Exalt™
Samsung Gusto® 2
hum by Verizon
Verizon Ellipsis® 10
GizmoPal® 2 by LG
GizmoGadget™ by LG
Samsung Convoy® 4
Nokia Lumia 822
BlackBerry® Bold™ 9930 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Nokia Lumia Icon
Verizon 4G LTE Broadband Router
Samsung Intensity™ II
HTC One®
iPad® Pro
Verizon Wireless AirCard® 595
Gear S2
LG Revere®
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
LG Optimus Zone™ 2 Prepaid
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Terra™
LG Cosmos™ 2
DROID RAZR by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Optimus Exceed™ 2
LG Octane™
Verizon LTE Internet and Home Phone
Blackberry Classic
Lucid™3 by LG
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy S® III mini
DROID RAZR MAXX HD by MOTOROLA
Samsung Intensity™ III
HTC One® (M8) for Windows®
DROID INCREDIBLE 4G LTE by HTC
Gear S®
iPad® Air 2
LG Revere® 2
LTE Internet (Installed)
Samsung Convoy™
Lancet™ for Android™
Verizon SureResponse®
HTC 10™
Lancet™
LG Accolade™
Watch Urbane™ 2nd Edition LTE
PRIV™ by Blackberry®
DROID RAZR MAXX by MOTOROLA
DROID RAZR HD by MOTOROLA
DROID DNA by HTC
LG enV®3
LG Exalt™II
Apple® iPad® mini with Retina display
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
LG G Pad™ X8.3
Apple® iPad® Air™
G Pad™ 10.1 LTE
HTC One® remix
Samsung Galaxy Tab S2
Samsung Gusto®
Casio G'zOne Ravine®
LG Cosmos™
G Pad™ 7.0 LTE
Enact™ by LG
Apple® iPad® with Wi-Fi + 4G
Samsung Galaxy Stellar™
Galaxy Tab E (8.0)
Verizon Wireless USB760 Modem
Kyocera DuraXV+
Samsung Galaxy Tab® 4 (10.1)
BlackBerry® Z30 smartphone
Ellipsis® Kids
Apple® iPad® mini
Motorola RAZR V3m
LG VX8300
DROID BIONIC by MOTOROLA
DROID 4 by MOTOROLA
DROID by MOTOROLA
Microsoft Surface 3
DROID 3 by MOTOROLA
Galaxy Nexus by Samsung
Lucid™ by LG
DROID INCREDIBLE 2 by HTC
DROID X by MOTOROLA
iPad Pro™ (9.7-inch)
Samsung Galaxy™ Stratosphere™ II
Samsung Illusion™
LG Extravert™
Hydro ELITE by KYOCERA
DROID X2 by MOTOROLA
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Tab®
Google Nexus 7
Lucid™2 by LG
Samsung Haven™
Motorola Barrage™
LG Vortex™
Samsung Galaxy Tab® 4 (8.0)
HTC One® max
Verizon MiFi™2200 Intelligent Mobile Hotspot
LG 4G LTE USB Modem VL600
Galaxy Tab E
Motorola MOTO™ W755
HTC Desire® 612
Samsung Alias™ 2
LG Optimus Zone™
Samsung Intensity™
LG enV®2
Pantech Hotshot™
iPad® mini 4
LG enV® TOUCH
LG VX5500
Delphi Connect with 4G LTE Mobile Hotspot
Windows Phone 8X by HTC
Pantech Jest™ 2
Casio G'zOne Boulder®
Apple® iPad® with Retina display
Samsung Fascinate™
Pantech Breakout™
Moto X™ - Designed by You (2nd Generation)
Samsung Smooth™
BlackBerry® Tour™ 9630 smartphone
Pantech Perception™
Samsung Galaxy Note® Pro
BlackBerry® Bold™ 9930 smartphone without camera
Motorola XOOM™ 4G LTE
Moto X™ - Designed by You
LG Cosmos™ Touch
Samsung Galaxy™ Stratosphere™
Verizon Wireless UMW190 Global USB Modem
Samsung ATIV SE™
Spectrum™ 2 by LG
DROID CHARGE by SAMSUNG
LG VX8360
Samsung Knack™
LG Migosm
Samsung Galaxy Tab® (10.1)
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Sony Xperia® Z2
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
ZenPad™ Z8
Pantech Marauder™
Samsung Galaxy Legend™
DROID 2 GLOBAL by MOTOROLA
Samsung Galaxy Tab® S
Verizon Converged VOIP Device
Intuition™ by LG
Samsung ATIV Odyssey™
Casio G'zOne Brigade®
DROID INCREDIBLE by HTC
Samsung SCH-u340
Motorola W385
iPad® mini 3
Verizon Wireless AirCard® 595U USB Modem
LG VX5400
Dell™ Vostro™ V13 Laptop
Samsung Gear S2 classic
Verizon Wireless UM175 USB Modem
HTC Rhyme™
DROID 2 by MOTOROLA
Casio G'zOne Rock™
Luge™ by Motorola Prepaid
Samsung Galaxy Note® 10.1
Verizon Wireless USB720 Modem
HTC Rezound™
Samsung Galaxy Tab® (7.7)
Verizon Wireless G'zOne Type-S
Samsung Galaxy Camera®
DROID PRO by MOTOROLA
BlackBerry® Pearl™ Flip 8230 smartphone
BlackBerry® Curve™ 9330 smartphone
LG Voyager™
Samsung Galaxy View
Samsung Galaxy Note® 10.1 2014 Edition
Samsung SCH-u410
Motorola MOTO™ VU204
LG Ally™
Verizon Wireless Escapade®
LG VX8350
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Curve™ 8530 smartphone
Blackberry Classic Non-Camera
Samsung Reality™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Delphi Connect
BlackBerry® Curve™ 8330 smartphone
Samsung Juke
Revolution™ by LG
Motorola Adventure™ V750
LG Enlighten®
Spectrum™ by LG
Apple® iPad®
Samsung Alias™
HTC Trophy™
Verizon Wireless Coupe™
LG VX5300
LG Dare™
Pantech Crux™
G'zOne Boulder™ Black and Silver
LG Chocolate® Touch
Verizon Wireless UM150 USB Modem
Samsung SCH-u430
Casio G'zOne Ravine® 2 Non-Camera
HP Spectre x2
Sony Xperia® PLAY
BlackBerry® Torch™ 9850 smartphone
Verizon Wireless USB727 Modem
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
Verizon Wireless CDM8975
Casio EXILIM
LG VX5200
LG Chocolate® 3
Samsung Gem™
Motorola Entice™
LG Chocolate®
Motorola W315
Motorola MOTOKRZR K1m
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 9370 smartphone
BlackBerry® 8830 World Edition smartphone
Samsung Zeal™
Samsung Omnia® II
HP® Pavilion dm1-3010nr Notebook
LG Optimus Exceed™ Prepaid
Samsung SCH-a930
Samsung SCH-a650
BlackBerry® Curve™ 9310 smartphone
LG VX6100
Motorola E815
Samsung SCH-u540
Motorola MOTO™ Z6c World Edition
Motorola V325i
DROID ERIS by HTC
LG VX3300
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG Clout™
LG VX3200
LG VX8100
Nokia 2705 Shade™ Non-Camera
DROID XYBOARD 10.1 by MOTOROLA
Motorola RAZR V3c
Sharp KIN™ ONE
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
LG VX4650
Samsung Continuum™
LG enV®
LG Versa™
Samsung SCH-a870
Sierra Wireless AirCard® 580
Samsung Gleam®
Samsung Rogue™
Jest™
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
LG VX4500
Verizon Wireless V740 ExpressCard
HP® Mini 1151NR Netbook
Motorola XOOM™
Verizon Wireless Razzle™
Verizon Wireless CDM8950
Gateway® LT2016u Netbook
Motorola Rival™
Samsung SCH-a670
Samsung N150 Netbook
DROID XYBOARD 8.2 by MOTOROLA
Motorola V325
LG VX8700
Samsung SCH-a950
LG Glance™
Motorola CITRUS™
Samsung Sway™
Nokia 6205
Verizon Wireless Adamant™
Samsung SCH-u550
Motorola MOTO™ Z6cx World Edition without Camera
Pantech PN-820
Motorola MOTO Q™ 9c
LG VX6000
Sharp KIN™ TWO
LG Fathom®
Nokia 2366i
Samsung FlipShot®
DROID R2D2 by MOTOROLA
Motorola Krave™ ZN4
Motorola RAZR V3m in Gray
Verizon Wireless Salute™
HP® Mini 110-3098NR Netbook
HP® Pavilion dm1-2010nr Entertainment Notebook
Spartan GoCam™
LG VENUS™
Nokia 6215i
Nokia 7705 Twist™
Samsung Trance™
Samsung Omnia®
Samsung SCH-i760
Nokia 7205 Intrigue™
HP® Mini 210-1076NR Netbook
Sharp KIN™ ONEm
Nokia 2705 Shade™
Verizon AD3700 Global USB Modem
Motorola MOTORIZR Z6tv
Samsung i700 Pocket PC
Verizon Wireless Blitz® Prepaid
Motorola Q™
LG VX9400
Samsung SCH-a630
Samsung SCH-a850
Motorola V60s
Samsung SCH-i730
Motorola V325xi
Motorola T730
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless PN-300
Verizon Wireless CDM 7075
Kyocera KX1v
Motorola V265
Nokia 2128i
Compaq® Mini CQ10-688nr Netbook
Nokia 3589i
Sharp KIN™ TWOm
LG V
HTC Touch Pro™
Verizon XU870 Global ExpressCard®
HP® Mini 311-1037NR Netbook
Motorola MOTOSLVR L7C
Nokia 6315i
Verizon Wireless V640
Nokia 6236i
BlackBerry® 7250
Samsung SCH-a795
Samsung i600 Smartphone
Kyocera KX414
Samsung SCH-a310
Kyocera KX444
HTC Apache XV6700
Motorola C333
Samsung Renown™
Pantech PN-210
Samsung SCH-a970
Nokia 2285
Motorola MOTO Q™ music 9m
Nokia 2605 Mirage
Kyocera SE47
Kyocera KX2
Motorola C343
LG VX4700
Motorola MOTORAZR maxx Ve
Motorola V276
Kyocera K323
Motorola Rapture™ VU30
Motorola V276 Prepaid
Kyocera KPC650
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Motorola T300p
Kyocera K404
Motorola V710
Nokia 6305i
Samsung SCH-a790
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Samsung SCH-a990
Samsung SCH-a530
Motorola V120e
HTC Merge®
Nokia 6015i Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-a890
Samsung Glyde™
Verizon Wireless U630 PC Card
Samsung SCH-i830
Moto Z Force Droid Edition
Moto Z Droid Edition
Motorola V65p

Accessories

Add Apps - Apple® Watch
[Device-Specific Instructions]

Activation & Initial Setup

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Replacement Program
[General Information]
See all your options for replacing your phone or tablet if it’s lost, stolen, broken, defective or otherwise in need of replacement.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Equipment Protection Programs
[General Information]
Learn about the different insurance and protection options for your device, including monthly cost, deductable and coverage.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:09
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Using My Verizon to Activate a Phone
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
How to Switch Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Perform Over-The-Air (OTA) Activation
[Device-Specific Instructions]
To perform initial activation/setup on your 3G smartphone or basic phone, view this info. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How to transfer content from your old Android phone to your new iPhone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new iPhone using Verizon Cloud in a few simple steps.
Length: 2:08
How to transfer content from your old iPhone to your new iPhone
[Video]
Watch this video to learn how to transfer content from your old iPhone to your new iPhone using Verizon Cloud in a few simple steps.
Length: 1:55
How to transfer content from your old iPhone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old iPhone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 2:06
Activation and Shipping Guide: iPhone® 5, 4S or 4
[How to Use Guide]
Instructions on activating a replacement iPhone® 5, 4S or 4 and shipping your defective device back to us.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Move to iOS® App for Android™
[Device-Specific Instructions]
Apple® Article - Get help activating your iPhone
[Device-Specific Instructions]
If you see an error message when trying to activate an iPhone, view this info.
Apple iOS Support
[How to Use Guide]
Can I activate an iPhone 4s from Sprint on Verizon?
[Community]
I have an i phone 4S and the current carrier is Sprint, can i activate and use the phone with Verizon?
Can I activate an iPhone 4s that has been out of service?
[Community]
I own a Version 4s and have not had service with Verizon for 2 years. I met all the terms of the contract. How do I go about having the phone unlocked?
Can I use a "Sprint" iPhone 4s with Verizon?
[Community]
I've tried researching it, but I'm just more confused.  Any advice on whether I can use a Sprint iPhone 4s on my Verizon plan? Thanks,Allen
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
How do I activate a used iPhone 4s?
[Community]
I'm getting an used iPhone 4s from my cousin because my Droid Bionic broke and now using an old Droid Motorola.  What do I need to activate the iPhone 4s?
How do I activate my old iPhone 4s with an existing number?
[Community]
how do i activate my old iphone4s with an existing number?
How do I activate my old iPhone 4s?
[Community]
Hi I am going back to my old phone and need to know how to go about doing that.  I will be removing a Samsung s5 and putting an iPhone 4s on the existing plan. Thanks!
How do I add an iPhone 4s to my account?
[Community]
I have a 4s I want to add and they keep making me try to buy a phone and not add my own phone--how do I get around this
Why can't I activate iMessage or FaceTime?
[Community]
Hello! I had my iPhone 4S replaced yesterday, and since the new one was activated I have not been able to activate iMessage or FaceTime. It is worth noting that my old phone, as well as my iPod Touch and Macbook are all connected to iMessage on the same iCloud account with no issues. I've spoken...
Why can't I receive texts after switch from an iPhone to a non-Apple smartphone?
[Community]
On our last upgrade, my daughter switched from iPhone 4s to an HTC1, which she really likes. We did a reset on the iPhone and traded it in for $200.Apparently iMessage was still on, despite the reset which caused the extremely irritating problem of her new phone not being able to receive texts from other...
Why does my iPhone 4S say it is "waiting for activation?"
[Community]
Received new iPhone 4S yesterday. Backed up old iPhone 4 and then synced new 4s. I received a message on phone "Waiting for activation. This may take some time."  Been waiting almost 24 hours.  Instructions that came with the phone said it would only take minutes.  What's going on? ...

Back Up & Transfer Content

Back Up & Transfer Content Between Devices
[General Information]
Learn the simple way to back up and transfer content with Verizon Cloud and find out about other options.
Access Content Transfer App - Apple® iPhone®
[Device-Specific Instructions]
Download and install the Content Transfer App to your Apple iPhone to assist with transferring contacts and media between devices.
Transfer Content - Content Transfer App - Apple® iPhone®
[Device-Specific Instructions]
On your Apple iPhone use the Content Transfer App to assist with transferring contacts and media between devices.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27

Basics

Apple iPhone FAQs
[FAQs]
Learn about using iPhone on the Verizon Wireless network, including info on different iPhone models, iTunes®, Visual Voicemail and more.
Display Icons - Apple® iPhone® iOS 6
[Device-Specific Instructions]
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Prepaid Certified Pre-Owned iPhone 4s and iPhone 4 FAQs
[FAQs]
Learn about the Prepaid Certified Pre-Owned iPhone 4, including what plans are required and how to buy it.
Display Icons - Apple iPhone 4S
[Device-Specific Instructions]
Notification Center - Apple® iPhone® 4S
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Restart/Soft Reset - Apple® iPhone® 4s
[Device-Specific Instructions]
A restart (soft reset) can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any...
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Battery Issues - No Power - Apple®
[Device-Specific Instructions]
Extend Battery Life - Apple® iOS
[Device-Specific Instructions]
Battery Overview - Apple® iPhone® 4s
[Device-Specific Instructions]
Battery Inserting/Removing - Apple® iOS
[Device-Specific Instructions]
Battery Percentage - Apple® iPhone® 4s
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth® On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]

Calendar

Manage Calendar Events - Apple® iPhone® 4s
[Device-Specific Instructions]
If you want to add, delete or edit info in your iPhone's calendar, view this info. If you are having other issues with your phone, visit our Troubleshooting Assistant on vzw.com.
Reminders - Apple® iPhone® 4S
[Device-Specific Instructions]
Set Default Calendar - Apple® iPhone® 4s
[Device-Specific Instructions]
If you have multiple calendars on your iPhone (iCloud, Gmail, Work, etc.), use this info to set the default calendar. If you are having other issues with your iPhone, visit our Troubleshooting Assistant on vzw.com.
Will my calendar events transfer to a new device?
[Community]
I do all my iPhone 4s backups on my computer using iTunes. I plan on purchasing a new iPhone 5s soon. If I transfer my 4s backup to the new 5s will it transfer all my calendar events ??

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone®
[Device-Specific Instructions]
If you can't hear a person's voice clearly or hear crackling, static or experience poor voice quality while on a call or listening to a voicemail, view this info.
Placing an International Call
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Call Waiting - Apple® iOS
[Device-Specific Instructions]
Voice Dial - Apple® iPhone® 4S
[Device-Specific Instructions]
Dial a Number - Apple® iPhone® 4S
[Device-Specific Instructions]
How do I switch back to the first call when I am on call waiting?
[Community]
When I'm on a call and a second call comes in I tap "hold current call and answer." I get connected to the second call and the first call is put on hold. But when I am done with the second call, how do I get back to the first call? I can't find any way to get back to the call that is on hold. I usually...
Plus (+) Dialing - Apple iPhone 4S
[Device-Specific Instructions]
Why am I being prompted for a calling pin?
[Community]
So I changed my phone number and to active the new number I am told to dial *28 SEND which then prompts me to purchase a calling pin or use the existing PIN.  Problem is, I don't ever remember setting up a pin.  Verizon told me to remove my sim card (Iphone 4s) and leave it out, that I didn't...
Why can't I send texts or make calls internationally even though we have global services and wi-fi set up?
[Community]
I can't even get the phone to dial verizon support, the line starts and then immediately disconnects! Very frustrating. Anyone with suggestions would be greatly appreciated.
Why can't receive phone calls or texts after activating a new plan with Verizon?
[Community]
Hi everyone. I'm using an iPhone 4S and just opened verizon yesterday. However, I'm not able to receive phone calls or texts, but I'm able to call and text other people and access the web. I already reseted my network settings, triple checked that i'm not forwarding my calls anywhere, and my blocklist...

Camera, Photos & Videos

Unable to Sync with iTunes - Photos
[Device-Specific Instructions]
Camera Settings - Apple® iPhone® 4S
[Device-Specific Instructions]
Can I still use my iPhone for music and camera if it is deactivated?
[Community]
Okay so I love my iPhone, I really do, but with my new job I won't be able to afford the ~$90-95 bill that it costs me anymore. I have really good wifi at home (well.. relatively good wifi for what's in my area lol) and on my university campus so I tend to not even use data as much as I used to unless...
Play a Video - Apple® iPhone® 4S
[Device-Specific Instructions]
What is "Pix Place?"
[Community]
I am new to Iphone...I have received a VZW message re:  Pix Place Account.  I do not every recall setting up such a thing with Verizon.  What is this?

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Move to iOS® App for Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Edit a Contact - Apple® iPhone® 4S
[Device-Specific Instructions]
Delete a Contact - Apple® iPhone® 4S
[Device-Specific Instructions]
Add a Contact - Apple® iPhone® 4S
[Device-Specific Instructions]
Can I manage duplicate contacts online?
[Community]
I have contacts on my phone 3-4 times Can I manage them on the website? Not my phone too many to do
How do I restore deleted contacts using Backup Assistant?
[Community]
I have been sent to the same page on Verizon's website, but have had no luck finding the "trash can" to find my deleted contacts.  Can anyone help?
How do I transfer my contacts from my Android to my new iPhone?
[Community]
Just got my new iPhone 4S yesterday. How do I transfer the contacts from my old Samsung Strat to my new iPhone? Thanks.
Why did my contacts disappear?
[Community]
Are there any problems with the iPhone 4s? I lost all my contacts. All I can see are plain numbers from my texts Is there a fix? ThxDave
Why have my contacts disappeared?
[Community]
for sure all my most frequently used ones are gone. Others remain...the ones I never use. I logged in to My Verizon and see all my contacts listed...how do I get them all back on my phone? My iCloud is off...don't know why, but I'm concerned that if I turn it on, I'll lose what's in my backup.
why can't I search my contact since my last back up assist?
[Community]
If I make a call and type in the phone number, it shows up that I'm calling my contact but if I search for that contact in text messaging, contacts, or through the phone contacts, it doesn't come up. Should I restore from my last sync? My iphone is my rolodex, I really need some of these numbers. Thanks...

Data

Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on the new Verizon Plan.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
How to Set Up the iOS Data Meter Widget
[Video]
The Verizon Data Usage widget for iOS 8 allows you to quickly view your Verizon data usage within the Notifications Center on your Apple device. Watch this video to learn how to set it up.
Length: 0:30
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Turn Data Roaming On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]
This helps when you can't connect to the Internet / have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Optimize Data Usage - Apple® iPhone® 4S
[Device-Specific Instructions]
Turn Data On/Off - Apple® iPhone® 4s
[Device-Specific Instructions]
Can I add an iPhone without a data plan?
[Community]
I wanto to try a new smart phone but I not interest in internet. Can I get a iPhone with my contract without internet service?
Does Facetime use data?
[Community]
When using facetime, does it use your data?
Fetch New Data - Apple iPhone 4S
[Device-Specific Instructions]
How can I get Gmail and Instagram to connect over 3G?
[Community]
I've deleted and re-added both, I've rebooted - nothing has worked. I'd be grateful for any help. Gmail says Cannot Get Mail. The mail server imap.gmail.com is not responding.Instagram says Could not refresh feed.
How much data does facetime use?
[Community]
How much data does a FaceTime video call use on an iPhone 4S (3G)?
Will the gps work if I am outside the United States?
[Community]
What information is accessible on i4s when traveling out of the country without an international plan?  Does GPS work?  Can you access saved email? etc?

Date & Time

Date and Time Settings - Apple® iPhone® 4s
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Check for Water Damage - Apple®
[Device-Specific Instructions]
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Physical Damage - Charging Ports
[Device-Specific Instructions]
Check for Physical Damage - Screen
[Device-Specific Instructions]
Check for Water Damage
[Device-Specific Instructions]
View Mac Address - Apple® iPhone® 4S
[Device-Specific Instructions]
Check for Physical Damage
[Device-Specific Instructions]
View PRL/ERI - Apple® iPhone® 4S
[Device-Specific Instructions]
Signal Strength - Apple® iPhone® 4S
[Device-Specific Instructions]
Check for Physical Damage - Separated Hinges
[Device-Specific Instructions]
Can I add insurance online?
[Community]
I have had my phone for one week, i originally denied insurance  with the rep but have since changed my mind. I would like to add insurance to my phone but i would like to do it online and not have to call a rep.
How do I change the phone number on a reused device?
[Community]
How to change phone number on a reused device?
View Phone Information - Apple® iPhone® 4S
[Device-Specific Instructions]

Device Search

Apple® Article - iOS: Search with Spotlight
[Device-Specific Instructions]
Spotlight Search - Apple® iPhone® 4S
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Do Not Disturb On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]
Restrict App Usage - Apple® iPhone® 4S
[Device-Specific Instructions]
If you'd like to restrict access to apps and hide app icons, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Notifications On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]
Allow App Usage - Apple iPhone 4S
[Device-Specific Instructions]
If you'd like to allow access to apps or can't see app icons, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Backlight - Apple® iPhone® 4S
[Device-Specific Instructions]
Control Center - Apple® iPhone® 4S
[Device-Specific Instructions]
How do I change the phone number on a reused device?
[Community]
How to change phone number on a reused device?
How do I suspend service on my phone ?
[Community]
my iPhone was stolen and I want to suspend service
How do I unlock an I-phone 4S?
[Community]
How do I unlock an I-phone 4S?
How do I wipe and deactivate my old phone?
[Community]
Hi!I recently upgraded to an iphone 6 from my iphone 4s. I followed the instructions to activate the phone (and yes, I turned off the old phone before I did this). My question is: When you activate the new phone, is the old phone automatically deactivated or is there something I need to do additionally?...
Is the iphone 4s capable of 4g?
[Community]
are i phone 4s phones 4g capable
Restriction Settings - Apple® iPhone® 4s
[Device-Specific Instructions]
Set Up Printing - Apple® iPhone® 4S
[Device-Specific Instructions]
Why did my iPhone 4s stop ringing?
[Community]
YESTERDAY MY IPHONE 4S QUIT RINGING. I CANNT GET IT TO RING, ONLY VIBRATE......................THANKS
Why don't I hear a beep when I call someone and they are on the phone?
[Community]
I called my son and he was on the phone but it did not beep to let me know he is on the phone.  Is there a way to turn that off so that when people call you they don't know you are already on the phone?  If so, how do you do that?
Why is my iPhone 4s saying it is disabled?
[Community]
I dropped my iphone  4s and the screen went black, I can not get it turned back on.  I have an Iphone 4s that I had before and it didn't keep a charge very well.  But I want to use it till I can get a replacement.  But when I turned it on it says it is disabled...how can I get this...

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Email Account Settings (Personal POP/IMAP) - Apple® iPhone® 4S
[Device-Specific Instructions]
This info is helpful if you need assistance with your personal (POP/IMAP) email settings and locating common email server addresses for your iPhone. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Create Gmail™ Account
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
View Email Messages - Apple® iPhone® 4S
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
GPS Location - Apple® iPhone® 4S
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Add Layers (Maps) - Apple® iPhone® 4S
[Device-Specific Instructions]
Reminders - Apple® iPhone® 4S
[Device-Specific Instructions]
Will the gps work if I am outside the United States?
[Community]
What information is accessible on i4s when traveling out of the country without an international plan?  Does GPS work?  Can you access saved email? etc?

Google Backup & restore

Home Screen

Lock/Unlock Screen Portrait Orientation Mode - Apple® iPhone® 4S
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Set Up HotSpot - Apple® iPhone® 4S
[Device-Specific Instructions]
To setup or activate the hotspot on your device for use as an Internet/Wi-Fi connection, follow these instructions. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Personal HotSpot Settings - Apple® iPhone® 4S
[Device-Specific Instructions]
To change Personal Hotspot settings, like the Wi-Fi password, on your device, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Turn Personal HotSpot On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]
This shows how to turn the hotspot feature, which enables your device to be used as an Internet connection for other devices, on or off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
How do I set up a mobile hotspot on my iPhone 4s?
[Community]
looking for info on 4s 3G hot spot how does it work?

Internet & Web Browser

Determining Internet Connection Speeds
[Device-Specific Instructions]
Apple® Article - iOS: Setting up VPN
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
View Browser History - iOS
[Device-Specific Instructions]
Clear Temporary Internet Files - Apple® iPhone® 4s
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Browser Cookies On/Off - Apple® iPhone® 4s
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your device, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - Using FaceTime
[Device-Specific Instructions]
JavaScript Settings - Apple® iPhone® 4s
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Browser Bookmark - Apple® iPhone® 4S
[Device-Specific Instructions]
Web Browser - Apple® iPhone® 4S
[Device-Specific Instructions]
Websites - Apple® iPhone® 4S
[Device-Specific Instructions]

Keyboard

Keyboard Settings - Apple® iPhone® 4S
[Device-Specific Instructions]
How do I type symbols using 4S keypad?
[Community]
How to type symbols such as $ using 4s keypad?
Turn Voice Input On/Off - Apple® iOS
[Device-Specific Instructions]
You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Language Selection - Apple® iPhone® 4S
[Device-Specific Instructions]

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
Check Memory - Apple® iPhone® 4S
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Play Music Files - Apple® iPhone® 4S
[Device-Specific Instructions]
Apple article - Latest iTunes® Version
[Device-Specific Instructions]

Navigating & Multitasking

Apple® Article - Family Sharing
[Device-Specific Instructions]
Recently Used Apps - Apple® iPhone® 4S
[Device-Specific Instructions]
To view, open and close recently used apps, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Operating System & Software

Software Update: Apple iPhone 4s
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 4s.
Install System Updates - iTunes®
[Device-Specific Instructions]
Reset Network Settings - Apple® iPhone® 4s
[Device-Specific Instructions]
If you can't connect to the Internet or send/receive emails and messages (text/picture/video) on your device, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
iOS Updates - Apple® iPhone® 4s
[Device-Specific Instructions]
This provides instructions for updating the software/iOS on your iPhone. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Erase all Content and Settings - Apple® iPhone® 4s
[Device-Specific Instructions]
Erasing all content and settings (hard reset) may help with: screen not working (blank or frozen screen), app issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing....
Reset All Settings - Apple® iPhone® 4s
[Device-Specific Instructions]
If your device crashes and resets itself, apps freeze/hang or reset the device, restoring your device to default settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Can I downgrade my IOS?
[Community]
How do i downgrade from IOS7.1 to 7.06?
How do I get my device to restart after an update?
[Community]
Tried to update my phone but it won't restart. Apple appears, then goes dark. Plugging into computer but does nothing. iTunes doesn't show device attached. Help?
Restarting the Operating System - Macintosh
[Device-Specific Instructions]

SIM Card

Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove the SIM Card - Apple iPhone 4S
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Apple® Article - If you see 'No SIM' alert on iPhone
[Device-Specific Instructions]
If you see an "Invalid SIM" or "No SIM Card installed" alert on your iPhone, view this info.
View the SIM Card Number - Apple iPhone 4S
[Device-Specific Instructions]
Unblock SIM PIN - Apple® iPhone® 4S
[Device-Specific Instructions]
Insert the SIM Card - Apple® iPhone® 4s
[Device-Specific Instructions]
Can I have my device unlocked for use in both the U.S. and Mexico?
[Community]
I bought an iPhone 4s of a friend, in hopes of using it in Mexico, then when I crossed over to Us for work, use VZW. He mentioned it was unlocked, but after I restored and reset, the splash screen said use SIM for International Roaming. I tried inserting a SIM card from Mexico but didnt accept it,...
Can I use a de-activated 4S in Europe with a foreign SIM card?
[Community]
Can I use a de-activated 4S in Europe with a foreign SIM card?
Can I use an unlocked iPhone 4s in Greece?
[Community]
hello, my name is valentinos and iam from greece i have bought an iphone 4s from ebay and is activated at verizon us. i didnt know that in usa the verizon use cdma network and here in greece we have gsm so i would like an (anwser ) if i could to unlock it or to used it in greece . thanks!! my phone...
Can I use my 4s SIM card in a Nexus 5?
[Community]
I have a Verizon iPhone 4S, my question is has anybody used their SIM card in a Nexus 5? For some reason Verizon doesn't like Nexus!
How do I have a main phone and a usable backup device?
[Community]
Hi Guys,I'm Looking to use one of my old phones as a backup phone(to take on trips, so if i drop it i still have my main one)My main phone is an lg g2 (verizon)and my backup one is an iphone 4s (verizon).So how would i make the backup phone usable? Do I just swap the sim card any time i need it?Any...
SIM Failure & No Service ???
[Community]
Can any one offer help with a 4S iphone that says "SIM Failure" when it comes off a night on the charging station? I also get "No Service" and since this is my only phone, it's very frustrating. After a visit to a Verizon store and an online chat with a Verizon rep, I have learned that rebooting the phone...
What will happen to my device if I use an international SIM card?
[Community]
I will be travelling to the UK.  I have Verizon service on an iPhone 4S.  My intention is to switch out the SIM card when I get there after purchasing a new SIM card with a UK phone number to give to friends and family to call me on. Questions:1) According to what I have read, my Verizon...
Where can I find the PUK code for my iPhone 4s?
[Community]
My iPhone 4s says PUK locked.  Your sim cannot be accessed. Does anyone know how to undo this?
Will I be able to use my SIM card to activate a new device?
[Community]
Hello. If I were to get an Apple iPhone 6 or a Samsung S6 Galaxy Edge from an old Apple iPhone 4S, would I just reuse iPhone 4S' old SIM card into one of these newer smartphones without having to do anything else? Or is there something else I have to do for Verizon Wireless service? Thank you...

Sounds, Volume & Audio

Apple® Article - If you hear no sound or distorted sound from your iPhone®, iPad®, or iPod touch® speaker
[Device-Specific Instructions]
If you can't hear anything from the built-in speaker on your iPhone or iPad, or if the sound is distorted, muffled, intermittent or you hear static or crackling noises, view this info.
Resolve Volume Issues
[Device-Specific Instructions]
Do Not Disturb On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]
Set Ringtones - Apple® iPhone® 4S
[Device-Specific Instructions]
Test Microphone - Apple® iOS
[Device-Specific Instructions]
Speakerphone - Apple® iPhone® 4S
[Device-Specific Instructions]
How can I hear my texts?
[Community]
I can't hear my incoming text messages. Can anyone assist?
Vibrate Mode - Apple® iPhone® 4S
[Device-Specific Instructions]
Volume Controls - Apple® iPhone®
[Device-Specific Instructions]

Text & Multimedia Messaging

Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Send Picture/Video Message using Email
[Device-Specific Instructions]
Determining Message Type - Apple iOS
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
iMessage On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]
If you've recently changed OS types (Apple, Android, Windows, BlackBerry) or are unable to send/receive text messages on your iPhone or messages from other iPhones aren't blue (iMessages), this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
MMS Messaging On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]
If you're unable to send/receive picture messages, checking your MMS messaging settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Picture / Video Messaging email address
[Device-Specific Instructions]
Group Messaging - Apple® iPhone® 4S
[Device-Specific Instructions]
Apple® Article - iOS: Using Messages
[Device-Specific Instructions]
Garbled Message - iOS
[Device-Specific Instructions]
Delete Message - Apple® iPhone® 4S
[Device-Specific Instructions]
Auto Signature - Apple® iPhone® 4S
[Device-Specific Instructions]
Can I block someone from texting me?
[Community]
Is it possible to "block" someone from whom I don't want to receive a text ?
Enable/Disable SMS - Apple® iPhone® 4s
[Device-Specific Instructions]
How do I disable group messages?
[Community]
I don't want to receive group messages.  Can I adjust a setting so they stop?
How do I receive my texts as iMessages?
[Community]
Greetings, I had my iPhone 4s and DH's 4s side by side right now trying to figure out why I am missing a boatload of messages coming from DH's iPhone since yesterday morning. What I know: 1. DH upgraded to OS 7.1 yesterday (as per settings in phone) Not sure what the OS was before that,...
What happens to a blocked number when they try to text you?
[Community]
I have heard mixed answers on this.  I have an iphone, and so does the number I blocked.  I have turned off iMessage, and am curious what, on his end, will happen if he tries to text me.  Will it say "delivered" as normal, or will it turn green with the red exclamation that says "message...
Why are people getting e-mails when I text them?
[Community]
So I recently changed my phone number and after completing the activation steps successfully, I started texting my contacts my new number.  However, some of my contacts are receiving an email that seems to just show a snapshot of the text I sent them.  Any ideas on what could be happening? ...
Why are some messages green and others blue?
[Community]
when i message everyone in my contacts they send as green and when i send a message to my fiances phone that is on the same account why are they blue?
Why can't I activate iMessage or FaceTime?
[Community]
Hello! I had my iPhone 4S replaced yesterday, and since the new one was activated I have not been able to activate iMessage or FaceTime. It is worth noting that my old phone, as well as my iPod Touch and Macbook are all connected to iMessage on the same iCloud account with no issues. I've spoken...
Why can't I send texts or make calls internationally even though we have global services and wi-fi set up?
[Community]
I can't even get the phone to dial verizon support, the line starts and then immediately disconnects! Very frustrating. Anyone with suggestions would be greatly appreciated.
Why can't receive phone calls or texts after activating a new plan with Verizon?
[Community]
Hi everyone. I'm using an iPhone 4S and just opened verizon yesterday. However, I'm not able to receive phone calls or texts, but I'm able to call and text other people and access the web. I already reseted my network settings, triple checked that i'm not forwarding my calls anywhere, and my blocklist...

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Can I get alerts to one of my devices when a stolen device is turned on?
[Community]
someone has turned it on 3 days in a row.  ive run the locator, but it does not good while the phone is off.  they only turn it on long enough to get stopped by my password on the phone.  but, data statistics on the phone that it has been turned on, and data cant be sent nor received while...
Capture a Screenshot - Apple® iPhone® 4s
[Device-Specific Instructions]
How do I erase everything on my iPhone 4s?
[Community]
how do you clear an apple iPhone 4s out?
How do I get my device to restart after an update?
[Community]
Tried to update my phone but it won't restart. Apple appears, then goes dark. Plugging into computer but does nothing. iTunes doesn't show device attached. Help?
How do I get pictures from my computer off of my iPhone 4s?
[Community]
When I plugged my phone into my computer to download my pics onto my computer, the computer downloaded all my pictures on my phone. I have tried many times to get rid of the pics, but I am not able too. With all those pics there I am not able to do any software updates, how can I get rid of all those...
How do I use my old iPhone as an iPod?
[Community]
I have an old iPhone 4s that is all cleared out and I can not get past the welcome screen, even when I plug it into iTunes. I want to give it to my little sister to take with her on a trip to use for wifi and media and am not sure what to do to enable this to happen.
My screen is magnified and I can't enter my passcode. How do I reset the screen?
[Community]
4s screen is magnified so a pass code cannot be entered.  Pinching does not take the figures back to normal size.  How do I get it to respond?
What do I do if my device is not responding?
[Community]
All the sudden when i go to unlock my phone it only swipes halfway, i held down the power button and the home button and nothing works i have an iphone 4s

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]
Reduce Motion Setting - Apple® iPhone® 4S
[Device-Specific Instructions]
Turn VoiceOver On/Off - Apple® iOS®
[Device-Specific Instructions]
If you are having difficulty seeing items on your device's screen and would like to have them spoken, follow these instructions. For other issues you are having with your device, visit our Troubleshooting Assistant on vzw.com.

Wallpapers/Theme

Wallpaper - Picture - Apple® iPhone® 4S
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Add a Wi-Fi Network - Apple® iPhone® 4
[Device-Specific Instructions]
Add a Wi-Fi Network - Apple® iPhone® 4S
[Device-Specific Instructions]
Can I activate an iPhone 4s from Sprint on Verizon?
[Community]
I have an i phone 4S and the current carrier is Sprint, can i activate and use the phone with Verizon?
How do I connect to Wi-Fi without any networks listed?
[Community]
So I went to bed with wifi that was working just fine and one that I normally never have an issue with. I woke up this morning to a text from Verizon saying that my data was at 75% (I have 2 GB and given that I'm always near a place with wireless it's suited me just fine for years), and noticed that my...
How do I get rid of "No Internet" pop-up?
[Community]
I have an iPhone 4S. All day today I can't get anything on the Internet. It keeps saying no internet. I can see I have wifi connection. It doesn't even work when I leave home. Phone calls working fine.
How do I use the network instead of wi-fi?
[Community]
how do I change the phone setting from wi-fi to network?
What constitutes data usage?
[Community]
what constitutes data usage?
Wi-Fi On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]
Will a suspended device still work over wi-fi?
[Community]
If I suspend service for a week on my iPhone, will it still work on a Wi-Fi network?
  • Upgrade to the iPhone SE.

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