Select Your Device
Moto Z Droid Edition
Moto Z Force Droid Edition
Samsung Galaxy Note7
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 6s
Samsung Galaxy S® 6
Apple® iPhone® 5s
Samsung Galaxy S7
Samsung Convoy™ 3
Samsung Galaxy S® 4
Samsung Galaxy Note® 4
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Note5
DROID TURBO 2
Samsung Galaxy S7 edge
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
LG G3
Samsung 3G Network Extender
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Apple® iPhone® 5
LG G4™
Verizon Ellipsis™ 7
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Jetpack® MiFi® 6620L
Apple® iPad® 2
Apple® iPhone® 4s
Apple® iPhone® 4
DROID MAXX 2
Samsung Galaxy S® 6 edge
Samsung Galaxy Note® 3
LG Revere® 3
Samsung Galaxy S6 edge +
Samsung Galaxy J3 V
Samsung Galaxy S® III
Samsung Galaxy J1™ Prepaid
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Gusto® 3
DROID MINI by MOTOROLA
Verizon MiFi® 4G LTE Global USB Modem U620L
LG Cosmos™ 3
LG G2
HTC Desire® 526
LG G Vista
LG V10™
Samsung 4G LTE Network Extender
Brigadier™ by Kyocera
Samsung Galaxy J3 (2016)
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Commando®
Verizon Wireless Home Phone
DROID RAZR M by MOTOROLA
LG Optimus Zone™ 3 Prepaid
LG G5
Pantech 4G LTE Global USB Modem UML290
LG Extravert™ 2
Verizon 4G LTE Broadband Router with Voice
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal™
HTC One® (M8)
DuraXV
DROID ULTRA by MOTOROLA
Verizon 4G LTE USB Modem 551L
Casio G'zOne Commando® 4G LTE
Gear S2
LG G Pad 8.3 LTE
GizmoPal® 2 by LG
HTC One M9
Casio G'zOne Ravine® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG K8 V
Samsung Galaxy Note® II
Sony Xperia® Z3v
Galaxy Note® Edge
GizmoGadget™ by LG
Samsung Galaxy S® 4 mini
Samsung Convoy® 4
Microsoft Lumia 735
Verizon 4G LTE USB Modem UML295
hum by Verizon
Verizon LTE Internet and Home Phone
HTC Desire® 626
Verizon 4G LTE Broadband Router
Nokia Lumia 928
Nexus 6
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
iPad® Pro
Transpyre™ Prepaid
Verizon Ellipsis® 10
Samsung Convoy™ 2
Moto X™ (2nd Gen.)
LG K4™ LTE
Moto X™ by Motorola
DROID TURBO 2 - Designed by You
Gear S®
BlackBerry® Bold™ 9930 smartphone
Verizon Wireless AirCard® 595
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Moto E™ Prepaid
Moto G™ by Motorola
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Gusto® 2
Nokia Lumia 822
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Brightside™
LG Optimus Zone™ 2 Prepaid
LG Terra™
iPad® Air 2
HTC One®
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Intensity™ II
LTE Internet (Installed)
LG Optimus Exceed™ 2
Blackberry Classic
LG Exalt™
PRIV™ by Blackberry®
LG Revere®
Nokia Lumia Icon
DROID INCREDIBLE 4G LTE by HTC
HTC One® (M8) for Windows®
Galaxy Tab E (8.0)
HTC 10™
LG Cosmos™ 2
Samsung Galaxy S® III mini
Verizon SureResponse®
Lucid™3 by LG
Watch Urbane™ 2nd Edition LTE
DROID RAZR by MOTOROLA
LG Octane™
Lancet™
Samsung Galaxy Tab® 2 (7.0)
LG Exalt™II
Lancet™ for Android™
Samsung Intensity™ III
DROID RAZR MAXX HD by MOTOROLA
LG G Pad™ X8.3
Kyocera DuraXV+
Microsoft Surface 3
LG Accolade™
LG Revere® 2
Samsung Convoy™
DROID DNA by HTC
Apple® iPad® mini with Retina display
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
LG enV®3
G Pad™ 10.1 LTE
Apple® iPad® Air™
Samsung Galaxy Tab S2
DROID RAZR MAXX by MOTOROLA
Samsung Gear S2 classic
Samsung Galaxy Tab® 4 (10.1)
Verizon Wireless USB760 Modem
Galaxy Tab E
Samsung Galaxy Tab® 2 (10.1)
iPad Pro™ (9.7-inch)
G Pad™ 7.0 LTE
DROID RAZR HD by MOTOROLA
DROID by MOTOROLA
Enact™ by LG
Samsung Gusto®
BlackBerry® Z30 smartphone
Casio G'zOne Ravine®
Ellipsis® Kids
HTC One® remix
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Hydro ELITE by KYOCERA
Google Nexus 7
LG 4G LTE USB Modem VL600
DROID BIONIC by MOTOROLA
BlackBerry® Bold 9650 smartphone
HTC One® max
Apple® iPad® with Wi-Fi + 4G
Samsung Galaxy Stellar™
DROID 4 by MOTOROLA
Apple® iPad® mini
Pantech Breakout™
Galaxy Nexus by Samsung
LG VX8300
Samsung Illusion™
HTC Desire® 530
LG Cosmos™
Motorola MOTO™ W755
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Tab®
LG Migosm
LG Extravert™
Samsung Galaxy Tab® 4 (8.0)
Lucid™ by LG
Samsung Haven™
BlackBerry® Bold™ 9930 smartphone without camera
LG Vortex™
Dell™ Vostro™ V13 Laptop
Casio G'zOne Boulder®
HTC Desire® 612
BlackBerry® Tour™ 9630 smartphone
Lucid™2 by LG
Samsung Galaxy Tab® (10.1)
DROID X2 by MOTOROLA
Motorola Barrage™
iPad® mini 4
DROID X by MOTOROLA
Pantech Hotshot™
LG VX5500
Verizon MiFi™2200 Intelligent Mobile Hotspot
LG enV® TOUCH
Verizon Wireless UMW190 Global USB Modem
Samsung Alias™ 2
Pantech Perception™
ZenPad™ Z8
Samsung Galaxy™ Stratosphere™ II
Apple® iPad® with Retina display
Samsung Galaxy Note® Pro
THUNDERBOLT™ by HTC
DROID 3 by MOTOROLA
LG Optimus Zone™
Motorola XOOM™ 4G LTE
LG Cosmos™ Touch
LG enV®2
Samsung ATIV SE™
Samsung Smooth™
Samsung Fascinate™
Pantech Jest™ 2
Verizon Wireless AirCard® 595U USB Modem
DROID CHARGE by SAMSUNG
Samsung Intensity™
Verizon Converged VOIP Device
Moto X™ - Designed by You (2nd Generation)
Nokia Lumia 2520
Spectrum™ 2 by LG
Samsung Knack™
BlackBerry® Pearl™ Flip 8230 smartphone
Windows Phone 8X by HTC
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Ellipsis™ Jetpack® MHS815L
Verizon Wireless UM175 USB Modem
Sony Xperia® Z2
Motorola Adventure™ V750
Samsung Galaxy Tab® S
Samsung Galaxy™ Stratosphere™
LG VX8360
iPad® mini 3
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy Legend™
Casio G'zOne Brigade®
Samsung Galaxy Note® 10.1 2014 Edition
Samsung SCH-u340
LG VX5400
Moto X™ - Designed by You
Motorola W385
Samsung Galaxy Camera®
DROID 2 by MOTOROLA
Luge™ by Motorola Prepaid
HTC Rhyme™
DROID INCREDIBLE by HTC
DROID 2 GLOBAL by MOTOROLA
Samsung Galaxy Note® 10.1
Verizon Wireless USB720 Modem
Pantech Marauder™
Samsung ATIV Odyssey™
HP Spectre x2
Intuition™ by LG
Delphi Connect
Nokia 2366i
Casio G'zOne Rock™
Verizon Wireless G'zOne Type-S
Verizon Wireless UM150 USB Modem
BlackBerry® Storm2™ 9550 smartphone Prepaid
HTC Rezound™
Revolution™ by LG
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
LG Ally™
Pantech Caper™ Prepaid
BlackBerry® Curve™ 8530 smartphone
LG VX8350
BlackBerry® Curve™ 8330 smartphone
Samsung Alias™
Apple® iPad®
Blackberry Classic Non-Camera
LG Chocolate® Touch
Samsung Galaxy Tab® (7.7)
Motorola MOTO™ VU204
Samsung Galaxy View
Samsung SCH-u410
Pantech Crux™
LG Voyager™
Spectrum™ by LG
HTC Trophy™
Samsung Juke
LG Chocolate®
Verizon Wireless Coupe™
Verizon Wireless USB727 Modem
Spartan GoCam™
BlackBerry® Torch™ 9850 smartphone
Samsung SCH-u430
Sony Xperia® PLAY
BlackBerry® 8830 World Edition smartphone
G'zOne Boulder™ Black and Silver
Samsung Reality™
DROID PRO by MOTOROLA
LG VX5300
LG VX5200
Verizon Wireless Escapade®
Sierra Wireless AirCard® 555D
Casio G'zOne Ravine® 2 Non-Camera
LG Optimus Exceed™ Prepaid
Motorola E815
Verizon Wireless PC5750 PC Card
Casio EXILIM
LG Enlighten®
Sharp KIN™ ONE
Samsung SCH-u540
Verizon Wireless CDM8975
LG Chocolate® 3
Samsung Omnia® II
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung Continuum™
LG Dare™
Motorola W315
LG Clout™
Motorola Entice™
Motorola MOTO™ Z6c World Edition
Verizon Wireless Razzle™
LG VX6100
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-a930
LG enV®
Sharp KIN™ TWO
Motorola MOTO Q™ 9c
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® Curve™ 9310 smartphone
Motorola RAZR V3c
Samsung Gleam®
HP® Mini 1151NR Netbook
Motorola V325
LG VX8700
Motorola RAZR V3m in Gray
Motorola MOTOKRZR K1m
LG Versa™
LG VX3200
Samsung SCH-a310
DROID ERIS by HTC
Samsung Rogue™
Samsung SCH-a650
Sierra Wireless AirCard® 580
LG VX8100
Gateway® LT2016u Netbook
Nokia 7705 Twist™
Samsung SCH-a870
Verizon Wireless CDM 7075
Samsung N150 Netbook
LG Glance™
Motorola V325i
Nokia 2705 Shade™ Non-Camera
HP® Pavilion dm1-3010nr Notebook
DROID XYBOARD 8.2 by MOTOROLA
LG VX3300
Pantech PN-210
Samsung Gem™
HP® Mini 311-1037NR Netbook
Motorola XOOM™
Nokia 6205
Samsung SCH-a670
LG Fathom®
Verizon Wireless V740 ExpressCard
Motorola CITRUS™
Verizon Wireless Adamant™
Compaq® Mini CQ10-688nr Netbook
Samsung i700 Pocket PC
LG VX4650
Samsung Trance™
Samsung Zeal™
Pantech PN-215
LG VX6000
LG VX4500
Motorola DEVOUR™ with MOTOBLUR™
Samsung SCH-u620
Nokia 7205 Intrigue™
Nokia 6215i
Verizon Wireless USB1000 Global USB Modem
HTC Apache XV6700
Samsung SCH-a950
Samsung Sway™
Motorola V60s
Nokia 6015i Prepaid
Samsung Omnia®
Samsung SCH-u550
DROID R2D2 by MOTOROLA
Verizon AD3700 Global USB Modem
Nokia 6315i
Verizon Wireless Salute™
Kyocera SE47
Jest™
Kyocera K323
Verizon Wireless CDM8950
Pantech PN-820
HTC Merge®
Samsung Renown™
Samsung FlipShot®
Nokia 2705 Shade™
Motorola Rival™
LG VENUS™
Motorola Krave™ ZN4
Motorola V265
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung SCH-a530
Verizon Wireless Blitz® Prepaid
LG VX4700
Verizon Wireless PN-300
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a850
Samsung SCH-n330
Motorola MOTORIZR Z6tv
Sharp KIN™ TWOm
Samsung SCH-i730
LG V
HTC Touch Pro™
BlackBerry® 7750
Verizon Wireless V620
Nokia 2128i
Kyocera KX414
Motorola T730
Nokia 2285
Kyocera KX444
Samsung SCH-a630
Nokia 2605 Mirage
Motorola V710
LG VX2000
Nokia 6236i
Samsung SCH-i760
Motorola Rapture™ VU30
Motorola Q™
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola C333
Motorola T300p
Nokia 3589i
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola MOTOSLVR L7C
Verizon Wireless U630 PC Card
Kyocera KPC650
Motorola MOTO Q™ music 9m
Samsung SCH-a795
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
LG VX9400
Samsung SCH-a970
Motorola V65p
Verizon XU870 Global ExpressCard®
Motorola T720
Kyocera KX2
Nokia 6305i
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Samsung Glyde™
Motorola MOTORAZR maxx Ve
Motorola V276
Motorola V276 Prepaid
Kyocera KX1v
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
Samsung Saga™
Samsung SCH-a610
Verizon Wireless XV6600 without Camera
Kyocera K404
Samsung SCH-a790
Verizon Wireless V640
Motorola V120e
HTC Ozone™ with TALKS™ for Verizon Wireless
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-i830

Accessories

Add Apps - Apple® Watch
[Device-Specific Instructions]

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
See all your options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activate a Phone You Already Own
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:09
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Perform Over-The-Air (OTA) Activation
[Device-Specific Instructions]
To perform initial activation/setup on your 3G smartphone or basic phone, view this info. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Activation and Shipping Guide: iPhone® 5, 4S or 4
[How to Use Guide]
Instructions on activating a replacement iPhone® 5, 4S or 4 and shipping your defective device back to us.
Move to iOS® App for Android™
[Device-Specific Instructions]
Apple® Article - Get help activating your iPhone
[Device-Specific Instructions]
If you see an error message when trying to activate an iPhone, view this info.
Can I activate an iPhone 4s from Sprint on Verizon?
[Community]
I have an i phone 4S and the current carrier is Sprint, can i activate and use the phone with Verizon?
Can I activate an iPhone 4s that has been out of service?
[Community]
I own a Version 4s and have not had service with Verizon for 2 years. I met all the terms of the contract. How do I go about having the phone unlocked?
Can I use a "Sprint" iPhone 4s with Verizon?
[Community]
I've tried researching it, but I'm just more confused.  Any advice on whether I can use a Sprint iPhone 4s on my Verizon plan? Thanks,Allen
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
How do I activate a used iPhone 4s?
[Community]
I'm getting an used iPhone 4s from my cousin because my Droid Bionic broke and now using an old Droid Motorola.  What do I need to activate the iPhone 4s?
How do I activate my old iPhone 4s with an existing number?
[Community]
how do i activate my old iphone4s with an existing number?
How do I activate my old iPhone 4s?
[Community]
Hi I am going back to my old phone and need to know how to go about doing that.  I will be removing a Samsung s5 and putting an iPhone 4s on the existing plan. Thanks!
How do I add an iPhone 4s to my account?
[Community]
I have a 4s I want to add and they keep making me try to buy a phone and not add my own phone--how do I get around this
Why can't I activate iMessage or FaceTime?
[Community]
Hello! I had my iPhone 4S replaced yesterday, and since the new one was activated I have not been able to activate iMessage or FaceTime. It is worth noting that my old phone, as well as my iPod Touch and Macbook are all connected to iMessage on the same iCloud account with no issues. I've spoken...
Why can't I receive texts after switch from an iPhone to a non-Apple smartphone?
[Community]
On our last upgrade, my daughter switched from iPhone 4s to an HTC1, which she really likes. We did a reset on the iPhone and traded it in for $200.Apparently iMessage was still on, despite the reset which caused the extremely irritating problem of her new phone not being able to receive texts from other...
Why does my iPhone 4S say it is "waiting for activation?"
[Community]
Received new iPhone 4S yesterday. Backed up old iPhone 4 and then synced new 4s. I received a message on phone "Waiting for activation. This may take some time."  Been waiting almost 24 hours.  Instructions that came with the phone said it would only take minutes.  What's going on? ...

Back Up & Transfer Content

Transfer Content Between Devices
[General Information]
Transfer your contacts, pictures and videos between smartphones. Our easy to use Verizon Content Transfer app works with Android and iOS.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Transfer Content - Content Transfer App - Apple® iPhone®
[Device-Specific Instructions]
On your Apple iPhone use the Content Transfer App to assist with transferring contacts and media between devices.
Access Content Transfer App - Apple® iPhone®
[Device-Specific Instructions]
Download and install the Content Transfer App to your Apple iPhone to assist with transferring contacts and media between devices.

Basics

Apple iPhone FAQs
[FAQs]
Learn about using iPhone on the Verizon Wireless network, including info on different iPhone models, iTunes®, Visual Voicemail and more.
Display Icons - Apple® iPhone® iOS 6
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Display Icons - Apple iPhone 4S
[Device-Specific Instructions]
Prepaid Certified Pre-Owned iPhone 4s and iPhone 4 FAQs
[FAQs]
Learn about the Prepaid Certified Pre-Owned iPhone 4, including what plans are required and how to buy it.
Notification Center - Apple® iPhone® 4S
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Restart/Soft Reset - Apple® iPhone® 4s
[Device-Specific Instructions]
A restart (soft reset) can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any...
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Extend Battery Life - Apple® iOS
[Device-Specific Instructions]
Battery Issues - No Power - Apple®
[Device-Specific Instructions]
Battery Overview - Apple® iPhone® 4s
[Device-Specific Instructions]
Battery Inserting/Removing - Apple® iOS
[Device-Specific Instructions]
Battery Percentage - Apple® iPhone® 4s
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth® On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]

Calendar

Manage Calendar Events - Apple® iPhone® 4s
[Device-Specific Instructions]
If you want to add, delete or edit info in your iPhone's calendar, view this info. If you are having other issues with your phone, visit our Troubleshooting Assistant on vzw.com.
Reminders - Apple® iPhone® 4S
[Device-Specific Instructions]
Set Default Calendar - Apple® iPhone® 4s
[Device-Specific Instructions]
If you have multiple calendars on your iPhone (iCloud, Gmail, Work, etc.), use this info to set the default calendar. If you are having other issues with your iPhone, visit our Troubleshooting Assistant on vzw.com.
Will my calendar events transfer to a new device?
[Community]
I do all my iPhone 4s backups on my computer using iTunes. I plan on purchasing a new iPhone 5s soon. If I transfer my 4s backup to the new 5s will it transfer all my calendar events ??

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone®
[Device-Specific Instructions]
If you can't hear a person's voice clearly or hear crackling, static or experience poor voice quality while on a call or listening to a voicemail, view this info.
Placing an International Call
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Call Waiting - Apple® iOS
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Dial a Number - Apple® iPhone® 4S
[Device-Specific Instructions]
How do I switch back to the first call when I am on call waiting?
[Community]
When I'm on a call and a second call comes in I tap "hold current call and answer." I get connected to the second call and the first call is put on hold. But when I am done with the second call, how do I get back to the first call? I can't find any way to get back to the call that is on hold. I usually...
Plus (+) Dialing - Apple iPhone 4S
[Device-Specific Instructions]
Voice Dial - Apple® iPhone® 4S
[Device-Specific Instructions]
Why am I being prompted for a calling pin?
[Community]
So I changed my phone number and to active the new number I am told to dial *28 SEND which then prompts me to purchase a calling pin or use the existing PIN.  Problem is, I don't ever remember setting up a pin.  Verizon told me to remove my sim card (Iphone 4s) and leave it out, that I didn't...
Why can't I send texts or make calls internationally even though we have global services and wi-fi set up?
[Community]
I can't even get the phone to dial verizon support, the line starts and then immediately disconnects! Very frustrating. Anyone with suggestions would be greatly appreciated.
Why can't receive phone calls or texts after activating a new plan with Verizon?
[Community]
Hi everyone. I'm using an iPhone 4S and just opened verizon yesterday. However, I'm not able to receive phone calls or texts, but I'm able to call and text other people and access the web. I already reseted my network settings, triple checked that i'm not forwarding my calls anywhere, and my blocklist...

Camera, Photos & Videos

Camera Settings - Apple® iPhone® 4S
[Device-Specific Instructions]
Play a Video - Apple® iPhone® 4S
[Device-Specific Instructions]
Can I still use my iPhone for music and camera if it is deactivated?
[Community]
Okay so I love my iPhone, I really do, but with my new job I won't be able to afford the ~$90-95 bill that it costs me anymore. I have really good wifi at home (well.. relatively good wifi for what's in my area lol) and on my university campus so I tend to not even use data as much as I used to unless...
Unable to Sync with iTunes - Photos
[Device-Specific Instructions]
What is "Pix Place?"
[Community]
I am new to Iphone...I have received a VZW message re:  Pix Place Account.  I do not every recall setting up such a thing with Verizon.  What is this?

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Move to iOS® App for Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Contact - Apple® iPhone® 4S
[Device-Specific Instructions]
Can I manage duplicate contacts online?
[Community]
I have contacts on my phone 3-4 times Can I manage them on the website? Not my phone too many to do
Delete a Contact - Apple® iPhone® 4S
[Device-Specific Instructions]
Edit a Contact - Apple® iPhone® 4S
[Device-Specific Instructions]
How do I restore deleted contacts using Backup Assistant?
[Community]
I have been sent to the same page on Verizon's website, but have had no luck finding the "trash can" to find my deleted contacts.  Can anyone help?
How do I transfer my contacts from my Android to my new iPhone?
[Community]
Just got my new iPhone 4S yesterday. How do I transfer the contacts from my old Samsung Strat to my new iPhone? Thanks.
Why did my contacts disappear?
[Community]
Are there any problems with the iPhone 4s? I lost all my contacts. All I can see are plain numbers from my texts Is there a fix? ThxDave
Why have my contacts disappeared?
[Community]
for sure all my most frequently used ones are gone. Others remain...the ones I never use. I logged in to My Verizon and see all my contacts listed...how do I get them all back on my phone? My iCloud is off...don't know why, but I'm concerned that if I turn it on, I'll lose what's in my backup.
why can't I search my contact since my last back up assist?
[Community]
If I make a call and type in the phone number, it shows up that I'm calling my contact but if I search for that contact in text messaging, contacts, or through the phone contacts, it doesn't come up. Should I restore from my last sync? My iphone is my rolodex, I really need some of these numbers. Thanks...

Data

Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on the new Verizon Plan.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
How to Set Up the iOS Data Meter Widget
[Video]
The Verizon Data Usage widget for iOS 8 allows you to quickly view your Verizon data usage within the Notifications Center on your Apple device. Watch this video to learn how to set it up.
Length: 0:30
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Turn Data Roaming On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]
This helps when you can't connect to the Internet / have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Turn Data On/Off - Apple® iPhone® 4s
[Device-Specific Instructions]
Optimize Data Usage - Apple® iPhone® 4S
[Device-Specific Instructions]
Can I add an iPhone without a data plan?
[Community]
I wanto to try a new smart phone but I not interest in internet. Can I get a iPhone with my contract without internet service?
Does Facetime use data?
[Community]
When using facetime, does it use your data?
Fetch New Data - Apple iPhone 4S
[Device-Specific Instructions]
How can I get Gmail and Instagram to connect over 3G?
[Community]
I've deleted and re-added both, I've rebooted - nothing has worked. I'd be grateful for any help. Gmail says Cannot Get Mail. The mail server imap.gmail.com is not responding.Instagram says Could not refresh feed.
How much data does facetime use?
[Community]
How much data does a FaceTime video call use on an iPhone 4S (3G)?
Will the gps work if I am outside the United States?
[Community]
What information is accessible on i4s when traveling out of the country without an international plan?  Does GPS work?  Can you access saved email? etc?

Date & Time

Date and Time Settings - Apple® iPhone® 4s
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Check for Water Damage - Apple®
[Device-Specific Instructions]
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Physical Damage - Charging Ports
[Device-Specific Instructions]
Check for Physical Damage - Screen
[Device-Specific Instructions]
Check for Water Damage
[Device-Specific Instructions]
View Mac Address - Apple® iPhone® 4S
[Device-Specific Instructions]
Check for Physical Damage
[Device-Specific Instructions]
View Phone Information - Apple® iPhone® 4S
[Device-Specific Instructions]
Check for Physical Damage - Separated Hinges
[Device-Specific Instructions]
View PRL/ERI - Apple® iPhone® 4S
[Device-Specific Instructions]
Can I add insurance online?
[Community]
I have had my phone for one week, i originally denied insurance  with the rep but have since changed my mind. I would like to add insurance to my phone but i would like to do it online and not have to call a rep.
How do I change the phone number on a reused device?
[Community]
How to change phone number on a reused device?
Signal Strength - Apple® iPhone® 4S
[Device-Specific Instructions]

Device Search

Apple® Article - iOS: Search with Spotlight
[Device-Specific Instructions]
Spotlight Search - Apple® iPhone® 4S
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Do Not Disturb On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]
Notifications On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]
Allow App Usage - Apple iPhone 4S
[Device-Specific Instructions]
If you'd like to allow access to apps or can't see app icons, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Backlight - Apple® iPhone® 4S
[Device-Specific Instructions]
Control Center - Apple® iPhone® 4S
[Device-Specific Instructions]
How do I change the phone number on a reused device?
[Community]
How to change phone number on a reused device?
How do I suspend service on my phone ?
[Community]
my iPhone was stolen and I want to suspend service
How do I unlock an I-phone 4S?
[Community]
How do I unlock an I-phone 4S?
How do I wipe and deactivate my old phone?
[Community]
Hi!I recently upgraded to an iphone 6 from my iphone 4s. I followed the instructions to activate the phone (and yes, I turned off the old phone before I did this). My question is: When you activate the new phone, is the old phone automatically deactivated or is there something I need to do additionally?...
Is the iphone 4s capable of 4g?
[Community]
are i phone 4s phones 4g capable
Restrict App Usage - Apple® iPhone® 4S
[Device-Specific Instructions]
If you'd like to restrict access to apps and hide app icons, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Restriction Settings - Apple® iPhone® 4s
[Device-Specific Instructions]
Set Up Printing - Apple® iPhone® 4S
[Device-Specific Instructions]
Why did my iPhone 4s stop ringing?
[Community]
YESTERDAY MY IPHONE 4S QUIT RINGING. I CANNT GET IT TO RING, ONLY VIBRATE......................THANKS
Why don't I hear a beep when I call someone and they are on the phone?
[Community]
I called my son and he was on the phone but it did not beep to let me know he is on the phone.  Is there a way to turn that off so that when people call you they don't know you are already on the phone?  If so, how do you do that?
Why is my iPhone 4s saying it is disabled?
[Community]
I dropped my iphone  4s and the screen went black, I can not get it turned back on.  I have an Iphone 4s that I had before and it didn't keep a charge very well.  But I want to use it till I can get a replacement.  But when I turned it on it says it is disabled...how can I get this...

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Email Account Settings (Personal POP/IMAP) - Apple® iPhone® 4S
[Device-Specific Instructions]
This info is helpful if you need assistance with your personal (POP/IMAP) email settings and locating common email server addresses for your iPhone. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Standard Email Messaging Ports
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Email Messages - Apple® iPhone® 4S
[Device-Specific Instructions]
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
GPS Location - Apple® iPhone® 4S
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Add Layers (Maps) - Apple® iPhone® 4S
[Device-Specific Instructions]
Reminders - Apple® iPhone® 4S
[Device-Specific Instructions]
Will the gps work if I am outside the United States?
[Community]
What information is accessible on i4s when traveling out of the country without an international plan?  Does GPS work?  Can you access saved email? etc?

Google Backup & restore

Home Screen

Lock/Unlock Screen Portrait Orientation Mode - Apple® iPhone® 4S
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Set Up HotSpot - Apple® iPhone® 4S
[Device-Specific Instructions]
To setup or activate the hotspot on your device for use as an Internet/Wi-Fi connection, follow these instructions. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Personal HotSpot Settings - Apple® iPhone® 4S
[Device-Specific Instructions]
To change Personal Hotspot settings, like the Wi-Fi password, on your device, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Turn Personal HotSpot On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]
This shows how to turn the hotspot feature, which enables your device to be used as an Internet connection for other devices, on or off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
How do I set up a mobile hotspot on my iPhone 4s?
[Community]
looking for info on 4s 3G hot spot how does it work?

Internet & Web Browser

Apple® Article - iOS: Setting up VPN
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
View Browser History - iOS
[Device-Specific Instructions]
Clear Temporary Internet Files - Apple® iPhone® 4s
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Browser Cookies On/Off - Apple® iPhone® 4s
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your device, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - Using FaceTime
[Device-Specific Instructions]
JavaScript Settings - Apple® iPhone® 4s
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Browser Bookmark - Apple® iPhone® 4S
[Device-Specific Instructions]
Web Browser - Apple® iPhone® 4S
[Device-Specific Instructions]
Websites - Apple® iPhone® 4S
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Apple® iOS
[Device-Specific Instructions]
You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How do I type symbols using 4S keypad?
[Community]
How to type symbols such as $ using 4s keypad?
Keyboard Settings - Apple® iPhone® 4S
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Apple® iPhone® 4S
[Device-Specific Instructions]

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
Check Memory - Apple® iPhone® 4S
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Apple article - Latest iTunes® Version
[Device-Specific Instructions]
Play Music Files - Apple® iPhone® 4S
[Device-Specific Instructions]

Navigating & Multitasking

Apple® Article - Family Sharing
[Device-Specific Instructions]
Recently Used Apps - Apple® iPhone® 4S
[Device-Specific Instructions]
To view, open and close recently used apps, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Operating System & Software

Software Update: Apple iPhone 4s
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 4s.
Install System Updates - iTunes®
[Device-Specific Instructions]
Reset Network Settings - Apple® iPhone® 4s
[Device-Specific Instructions]
If you can't connect to the Internet or send/receive emails and messages (text/picture/video) on your device, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
iOS Updates - Apple® iPhone® 4s
[Device-Specific Instructions]
This provides instructions for updating the software/iOS on your iPhone. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Erase all Content and Settings - Apple® iPhone® 4s
[Device-Specific Instructions]
Erasing all content and settings (hard reset) may help with: screen not working (blank or frozen screen), app issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing....
Reset All Settings - Apple® iPhone® 4s
[Device-Specific Instructions]
If your device crashes and resets itself, apps freeze/hang or reset the device, restoring your device to default settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Can I downgrade my IOS?
[Community]
How do i downgrade from IOS7.1 to 7.06?
How do I get my device to restart after an update?
[Community]
Tried to update my phone but it won't restart. Apple appears, then goes dark. Plugging into computer but does nothing. iTunes doesn't show device attached. Help?
Restarting the Operating System - Macintosh
[Device-Specific Instructions]

SIM Card

Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - Apple iPhone 4S
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Apple® Article - If you see 'No SIM' alert on iPhone
[Device-Specific Instructions]
If you see an "Invalid SIM" or "No SIM Card installed" alert on your iPhone, view this info.
View the SIM Card Number - Apple iPhone 4S
[Device-Specific Instructions]
Unblock SIM PIN - Apple® iPhone® 4S
[Device-Specific Instructions]
Insert the SIM Card - Apple® iPhone® 4s
[Device-Specific Instructions]
Can I have my device unlocked for use in both the U.S. and Mexico?
[Community]
I bought an iPhone 4s of a friend, in hopes of using it in Mexico, then when I crossed over to Us for work, use VZW. He mentioned it was unlocked, but after I restored and reset, the splash screen said use SIM for International Roaming. I tried inserting a SIM card from Mexico but didnt accept it,...
Can I use a de-activated 4S in Europe with a foreign SIM card?
[Community]
Can I use a de-activated 4S in Europe with a foreign SIM card?
Can I use an unlocked iPhone 4s in Greece?
[Community]
hello, my name is valentinos and iam from greece i have bought an iphone 4s from ebay and is activated at verizon us. i didnt know that in usa the verizon use cdma network and here in greece we have gsm so i would like an (anwser ) if i could to unlock it or to used it in greece . thanks!! my phone...
Can I use my 4s SIM card in a Nexus 5?
[Community]
I have a Verizon iPhone 4S, my question is has anybody used their SIM card in a Nexus 5? For some reason Verizon doesn't like Nexus!
How do I have a main phone and a usable backup device?
[Community]
Hi Guys,I'm Looking to use one of my old phones as a backup phone(to take on trips, so if i drop it i still have my main one)My main phone is an lg g2 (verizon)and my backup one is an iphone 4s (verizon).So how would i make the backup phone usable? Do I just swap the sim card any time i need it?Any...
SIM Failure & No Service ???
[Community]
Can any one offer help with a 4S iphone that says "SIM Failure" when it comes off a night on the charging station? I also get "No Service" and since this is my only phone, it's very frustrating. After a visit to a Verizon store and an online chat with a Verizon rep, I have learned that rebooting the phone...
What will happen to my device if I use an international SIM card?
[Community]
I will be travelling to the UK.  I have Verizon service on an iPhone 4S.  My intention is to switch out the SIM card when I get there after purchasing a new SIM card with a UK phone number to give to friends and family to call me on. Questions:1) According to what I have read, my Verizon...
Where can I find the PUK code for my iPhone 4s?
[Community]
My iPhone 4s says PUK locked.  Your sim cannot be accessed. Does anyone know how to undo this?
Will I be able to use my SIM card to activate a new device?
[Community]
Hello. If I were to get an Apple iPhone 6 or a Samsung S6 Galaxy Edge from an old Apple iPhone 4S, would I just reuse iPhone 4S' old SIM card into one of these newer smartphones without having to do anything else? Or is there something else I have to do for Verizon Wireless service? Thank you...

Sounds, Volume & Audio

Apple® Article - If you hear no sound or distorted sound from your iPhone®, iPad®, or iPod touch® speaker
[Device-Specific Instructions]
If you can't hear anything from the built-in speaker on your iPhone or iPad, or if the sound is distorted, muffled, intermittent or you hear static or crackling noises, view this info.
Resolve Volume Issues
[Device-Specific Instructions]
Set Ringtones - Apple® iPhone® 4S
[Device-Specific Instructions]
Do Not Disturb On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]
Speakerphone - Apple® iPhone® 4S
[Device-Specific Instructions]
Test Microphone - Apple® iOS
[Device-Specific Instructions]
How can I hear my texts?
[Community]
I can't hear my incoming text messages. Can anyone assist?
Vibrate Mode - Apple® iPhone® 4S
[Device-Specific Instructions]
Volume Controls - Apple® iPhone®
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
iMessage On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]
If you've recently changed OS types (Apple, Android, Windows, BlackBerry) or are unable to send/receive text messages on your iPhone or messages from other iPhones aren't blue (iMessages), this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Determining Message Type - Apple iOS
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
MMS Messaging On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]
If you're unable to send/receive picture messages, checking your MMS messaging settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Group Messaging - Apple® iPhone® 4S
[Device-Specific Instructions]
Apple® Article - iOS: Using Messages
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Garbled Message - iOS
[Device-Specific Instructions]
Auto Signature - Apple® iPhone® 4S
[Device-Specific Instructions]
Can I block someone from texting me?
[Community]
Is it possible to "block" someone from whom I don't want to receive a text ?
Delete Message - Apple® iPhone® 4S
[Device-Specific Instructions]
Enable/Disable SMS - Apple® iPhone® 4s
[Device-Specific Instructions]
How do I disable group messages?
[Community]
I don't want to receive group messages.  Can I adjust a setting so they stop?
How do I receive my texts as iMessages?
[Community]
Greetings, I had my iPhone 4s and DH's 4s side by side right now trying to figure out why I am missing a boatload of messages coming from DH's iPhone since yesterday morning. What I know: 1. DH upgraded to OS 7.1 yesterday (as per settings in phone) Not sure what the OS was before that,...
What happens to a blocked number when they try to text you?
[Community]
I have heard mixed answers on this.  I have an iphone, and so does the number I blocked.  I have turned off iMessage, and am curious what, on his end, will happen if he tries to text me.  Will it say "delivered" as normal, or will it turn green with the red exclamation that says "message...
Why are people getting e-mails when I text them?
[Community]
So I recently changed my phone number and after completing the activation steps successfully, I started texting my contacts my new number.  However, some of my contacts are receiving an email that seems to just show a snapshot of the text I sent them.  Any ideas on what could be happening? ...
Why are some messages green and others blue?
[Community]
when i message everyone in my contacts they send as green and when i send a message to my fiances phone that is on the same account why are they blue?
Why can't I activate iMessage or FaceTime?
[Community]
Hello! I had my iPhone 4S replaced yesterday, and since the new one was activated I have not been able to activate iMessage or FaceTime. It is worth noting that my old phone, as well as my iPod Touch and Macbook are all connected to iMessage on the same iCloud account with no issues. I've spoken...
Why can't I send texts or make calls internationally even though we have global services and wi-fi set up?
[Community]
I can't even get the phone to dial verizon support, the line starts and then immediately disconnects! Very frustrating. Anyone with suggestions would be greatly appreciated.
Why can't receive phone calls or texts after activating a new plan with Verizon?
[Community]
Hi everyone. I'm using an iPhone 4S and just opened verizon yesterday. However, I'm not able to receive phone calls or texts, but I'm able to call and text other people and access the web. I already reseted my network settings, triple checked that i'm not forwarding my calls anywhere, and my blocklist...

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Can I get alerts to one of my devices when a stolen device is turned on?
[Community]
someone has turned it on 3 days in a row.  ive run the locator, but it does not good while the phone is off.  they only turn it on long enough to get stopped by my password on the phone.  but, data statistics on the phone that it has been turned on, and data cant be sent nor received while...
Capture a Screenshot - Apple® iPhone® 4s
[Device-Specific Instructions]
How do I erase everything on my iPhone 4s?
[Community]
how do you clear an apple iPhone 4s out?
How do I get my device to restart after an update?
[Community]
Tried to update my phone but it won't restart. Apple appears, then goes dark. Plugging into computer but does nothing. iTunes doesn't show device attached. Help?
How do I get pictures from my computer off of my iPhone 4s?
[Community]
When I plugged my phone into my computer to download my pics onto my computer, the computer downloaded all my pictures on my phone. I have tried many times to get rid of the pics, but I am not able too. With all those pics there I am not able to do any software updates, how can I get rid of all those...
How do I use my old iPhone as an iPod?
[Community]
I have an old iPhone 4s that is all cleared out and I can not get past the welcome screen, even when I plug it into iTunes. I want to give it to my little sister to take with her on a trip to use for wifi and media and am not sure what to do to enable this to happen.
My screen is magnified and I can't enter my passcode. How do I reset the screen?
[Community]
4s screen is magnified so a pass code cannot be entered.  Pinching does not take the figures back to normal size.  How do I get it to respond?
What do I do if my device is not responding?
[Community]
All the sudden when i go to unlock my phone it only swipes halfway, i held down the power button and the home button and nothing works i have an iphone 4s

Visual & Hearing Accessibility

TTY Settings On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Turn VoiceOver On/Off - Apple® iOS®
[Device-Specific Instructions]
If you are having difficulty seeing items on your device's screen and would like to have them spoken, follow these instructions. For other issues you are having with your device, visit our Troubleshooting Assistant on vzw.com.
Reduce Motion Setting - Apple® iPhone® 4S
[Device-Specific Instructions]

Wallpapers/Theme

Wallpaper - Picture - Apple® iPhone® 4S
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Add a Wi-Fi Network - Apple® iPhone® 4
[Device-Specific Instructions]
Add a Wi-Fi Network - Apple® iPhone® 4S
[Device-Specific Instructions]
Can I activate an iPhone 4s from Sprint on Verizon?
[Community]
I have an i phone 4S and the current carrier is Sprint, can i activate and use the phone with Verizon?
How do I connect to Wi-Fi without any networks listed?
[Community]
So I went to bed with wifi that was working just fine and one that I normally never have an issue with. I woke up this morning to a text from Verizon saying that my data was at 75% (I have 2 GB and given that I'm always near a place with wireless it's suited me just fine for years), and noticed that my...
How do I get rid of "No Internet" pop-up?
[Community]
I have an iPhone 4S. All day today I can't get anything on the Internet. It keeps saying no internet. I can see I have wifi connection. It doesn't even work when I leave home. Phone calls working fine.
How do I use the network instead of wi-fi?
[Community]
how do I change the phone setting from wi-fi to network?
What constitutes data usage?
[Community]
what constitutes data usage?
Wi-Fi On/Off - Apple® iPhone® 4S
[Device-Specific Instructions]
Will a suspended device still work over wi-fi?
[Community]
If I suspend service for a week on my iPhone, will it still work on a Wi-Fi network?
  • Upgrade to the iPhone SE.

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store