Select Your Device
Moto Z Droid Edition
Moto Z Force Droid Edition
Samsung Galaxy Note7
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 6s
Samsung Galaxy S® 6
Apple® iPhone® 5s
Samsung Galaxy S7
Samsung Convoy™ 3
Samsung Galaxy S® 4
Samsung Galaxy Note® 4
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Note5
DROID TURBO 2
Samsung Galaxy S7 edge
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
LG G3
Samsung 3G Network Extender
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Apple® iPhone® 5
LG G4™
Verizon Ellipsis™ 7
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Jetpack® MiFi® 6620L
Apple® iPad® 2
Apple® iPhone® 4s
Apple® iPhone® 4
DROID MAXX 2
Samsung Galaxy S® 6 edge
Samsung Galaxy Note® 3
LG Revere® 3
Samsung Galaxy S6 edge +
Samsung Galaxy J3 V
Samsung Galaxy S® III
Samsung Galaxy J1™ Prepaid
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Gusto® 3
DROID MINI by MOTOROLA
Verizon MiFi® 4G LTE Global USB Modem U620L
LG Cosmos™ 3
LG G2
HTC Desire® 526
LG G Vista
LG V10™
Samsung 4G LTE Network Extender
Brigadier™ by Kyocera
Samsung Galaxy J3 (2016)
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Commando®
Verizon Wireless Home Phone
DROID RAZR M by MOTOROLA
LG Optimus Zone™ 3 Prepaid
LG G5
Pantech 4G LTE Global USB Modem UML290
LG Extravert™ 2
Verizon 4G LTE Broadband Router with Voice
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal™
HTC One® (M8)
DuraXV
DROID ULTRA by MOTOROLA
Verizon 4G LTE USB Modem 551L
Casio G'zOne Commando® 4G LTE
Gear S2
LG G Pad 8.3 LTE
GizmoPal® 2 by LG
HTC One M9
Casio G'zOne Ravine® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG K8 V
Samsung Galaxy Note® II
Sony Xperia® Z3v
Galaxy Note® Edge
GizmoGadget™ by LG
Samsung Galaxy S® 4 mini
Samsung Convoy® 4
Microsoft Lumia 735
Verizon 4G LTE USB Modem UML295
hum by Verizon
Verizon LTE Internet and Home Phone
HTC Desire® 626
Verizon 4G LTE Broadband Router
Nokia Lumia 928
Nexus 6
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
iPad® Pro
Transpyre™ Prepaid
Verizon Ellipsis® 10
Samsung Convoy™ 2
Moto X™ (2nd Gen.)
LG K4™ LTE
Moto X™ by Motorola
DROID TURBO 2 - Designed by You
Gear S®
BlackBerry® Bold™ 9930 smartphone
Verizon Wireless AirCard® 595
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Moto E™ Prepaid
Moto G™ by Motorola
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Gusto® 2
Nokia Lumia 822
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Brightside™
LG Optimus Zone™ 2 Prepaid
LG Terra™
iPad® Air 2
HTC One®
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Intensity™ II
LTE Internet (Installed)
LG Optimus Exceed™ 2
Blackberry Classic
LG Exalt™
PRIV™ by Blackberry®
LG Revere®
Nokia Lumia Icon
DROID INCREDIBLE 4G LTE by HTC
HTC One® (M8) for Windows®
Galaxy Tab E (8.0)
HTC 10™
LG Cosmos™ 2
Samsung Galaxy S® III mini
Verizon SureResponse®
Lucid™3 by LG
Watch Urbane™ 2nd Edition LTE
DROID RAZR by MOTOROLA
LG Octane™
Lancet™
Samsung Galaxy Tab® 2 (7.0)
LG Exalt™II
Lancet™ for Android™
Samsung Intensity™ III
DROID RAZR MAXX HD by MOTOROLA
LG G Pad™ X8.3
Kyocera DuraXV+
Microsoft Surface 3
LG Accolade™
LG Revere® 2
Samsung Convoy™
DROID DNA by HTC
Apple® iPad® mini with Retina display
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
LG enV®3
G Pad™ 10.1 LTE
Apple® iPad® Air™
Samsung Galaxy Tab S2
DROID RAZR MAXX by MOTOROLA
Samsung Gear S2 classic
Samsung Galaxy Tab® 4 (10.1)
Verizon Wireless USB760 Modem
Galaxy Tab E
Samsung Galaxy Tab® 2 (10.1)
iPad Pro™ (9.7-inch)
G Pad™ 7.0 LTE
DROID RAZR HD by MOTOROLA
DROID by MOTOROLA
Enact™ by LG
Samsung Gusto®
BlackBerry® Z30 smartphone
Casio G'zOne Ravine®
Ellipsis® Kids
HTC One® remix
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Hydro ELITE by KYOCERA
Google Nexus 7
LG 4G LTE USB Modem VL600
DROID BIONIC by MOTOROLA
BlackBerry® Bold 9650 smartphone
HTC One® max
Apple® iPad® with Wi-Fi + 4G
Samsung Galaxy Stellar™
DROID 4 by MOTOROLA
Apple® iPad® mini
Pantech Breakout™
Galaxy Nexus by Samsung
LG VX8300
Samsung Illusion™
HTC Desire® 530
LG Cosmos™
Motorola MOTO™ W755
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Tab®
LG Migosm
LG Extravert™
Samsung Galaxy Tab® 4 (8.0)
Lucid™ by LG
Samsung Haven™
BlackBerry® Bold™ 9930 smartphone without camera
LG Vortex™
Dell™ Vostro™ V13 Laptop
Casio G'zOne Boulder®
HTC Desire® 612
BlackBerry® Tour™ 9630 smartphone
Lucid™2 by LG
Samsung Galaxy Tab® (10.1)
DROID X2 by MOTOROLA
Motorola Barrage™
iPad® mini 4
DROID X by MOTOROLA
Pantech Hotshot™
LG VX5500
Verizon MiFi™2200 Intelligent Mobile Hotspot
LG enV® TOUCH
Verizon Wireless UMW190 Global USB Modem
Samsung Alias™ 2
Pantech Perception™
ZenPad™ Z8
Samsung Galaxy™ Stratosphere™ II
Apple® iPad® with Retina display
Samsung Galaxy Note® Pro
THUNDERBOLT™ by HTC
DROID 3 by MOTOROLA
LG Optimus Zone™
Motorola XOOM™ 4G LTE
LG Cosmos™ Touch
LG enV®2
Samsung ATIV SE™
Samsung Smooth™
Samsung Fascinate™
Pantech Jest™ 2
Verizon Wireless AirCard® 595U USB Modem
DROID CHARGE by SAMSUNG
Samsung Intensity™
Verizon Converged VOIP Device
Moto X™ - Designed by You (2nd Generation)
Nokia Lumia 2520
Spectrum™ 2 by LG
Samsung Knack™
BlackBerry® Pearl™ Flip 8230 smartphone
Windows Phone 8X by HTC
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Ellipsis™ Jetpack® MHS815L
Verizon Wireless UM175 USB Modem
Sony Xperia® Z2
Motorola Adventure™ V750
Samsung Galaxy Tab® S
Samsung Galaxy™ Stratosphere™
LG VX8360
iPad® mini 3
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy Legend™
Casio G'zOne Brigade®
Samsung Galaxy Note® 10.1 2014 Edition
Samsung SCH-u340
LG VX5400
Moto X™ - Designed by You
Motorola W385
Samsung Galaxy Camera®
DROID 2 by MOTOROLA
Luge™ by Motorola Prepaid
HTC Rhyme™
DROID INCREDIBLE by HTC
DROID 2 GLOBAL by MOTOROLA
Samsung Galaxy Note® 10.1
Verizon Wireless USB720 Modem
Pantech Marauder™
Samsung ATIV Odyssey™
HP Spectre x2
Intuition™ by LG
Delphi Connect
Nokia 2366i
Casio G'zOne Rock™
Verizon Wireless G'zOne Type-S
Verizon Wireless UM150 USB Modem
BlackBerry® Storm2™ 9550 smartphone Prepaid
HTC Rezound™
Revolution™ by LG
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
LG Ally™
Pantech Caper™ Prepaid
BlackBerry® Curve™ 8530 smartphone
LG VX8350
BlackBerry® Curve™ 8330 smartphone
Samsung Alias™
Apple® iPad®
Blackberry Classic Non-Camera
LG Chocolate® Touch
Samsung Galaxy Tab® (7.7)
Motorola MOTO™ VU204
Samsung Galaxy View
Samsung SCH-u410
Pantech Crux™
LG Voyager™
Spectrum™ by LG
HTC Trophy™
Samsung Juke
LG Chocolate®
Verizon Wireless Coupe™
Verizon Wireless USB727 Modem
Spartan GoCam™
BlackBerry® Torch™ 9850 smartphone
Samsung SCH-u430
Sony Xperia® PLAY
BlackBerry® 8830 World Edition smartphone
G'zOne Boulder™ Black and Silver
Samsung Reality™
DROID PRO by MOTOROLA
LG VX5300
LG VX5200
Verizon Wireless Escapade®
Sierra Wireless AirCard® 555D
Casio G'zOne Ravine® 2 Non-Camera
LG Optimus Exceed™ Prepaid
Motorola E815
Verizon Wireless PC5750 PC Card
Casio EXILIM
LG Enlighten®
Sharp KIN™ ONE
Samsung SCH-u540
Verizon Wireless CDM8975
LG Chocolate® 3
Samsung Omnia® II
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung Continuum™
LG Dare™
Motorola W315
LG Clout™
Motorola Entice™
Motorola MOTO™ Z6c World Edition
Verizon Wireless Razzle™
LG VX6100
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-a930
LG enV®
Sharp KIN™ TWO
Motorola MOTO Q™ 9c
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® Curve™ 9310 smartphone
Motorola RAZR V3c
Samsung Gleam®
HP® Mini 1151NR Netbook
Motorola V325
LG VX8700
Motorola RAZR V3m in Gray
Motorola MOTOKRZR K1m
LG Versa™
LG VX3200
Samsung SCH-a310
DROID ERIS by HTC
Samsung Rogue™
Samsung SCH-a650
Sierra Wireless AirCard® 580
LG VX8100
Gateway® LT2016u Netbook
Nokia 7705 Twist™
Samsung SCH-a870
Verizon Wireless CDM 7075
Samsung N150 Netbook
LG Glance™
Motorola V325i
Nokia 2705 Shade™ Non-Camera
HP® Pavilion dm1-3010nr Notebook
DROID XYBOARD 8.2 by MOTOROLA
LG VX3300
Pantech PN-210
Samsung Gem™
HP® Mini 311-1037NR Netbook
Motorola XOOM™
Nokia 6205
Samsung SCH-a670
LG Fathom®
Verizon Wireless V740 ExpressCard
Motorola CITRUS™
Verizon Wireless Adamant™
Compaq® Mini CQ10-688nr Netbook
Samsung i700 Pocket PC
LG VX4650
Samsung Trance™
Samsung Zeal™
Pantech PN-215
LG VX6000
LG VX4500
Motorola DEVOUR™ with MOTOBLUR™
Samsung SCH-u620
Nokia 7205 Intrigue™
Nokia 6215i
Verizon Wireless USB1000 Global USB Modem
HTC Apache XV6700
Samsung SCH-a950
Samsung Sway™
Motorola V60s
Nokia 6015i Prepaid
Samsung Omnia®
Samsung SCH-u550
DROID R2D2 by MOTOROLA
Verizon AD3700 Global USB Modem
Nokia 6315i
Verizon Wireless Salute™
Kyocera SE47
Jest™
Kyocera K323
Verizon Wireless CDM8950
Pantech PN-820
HTC Merge®
Samsung Renown™
Samsung FlipShot®
Nokia 2705 Shade™
Motorola Rival™
LG VENUS™
Motorola Krave™ ZN4
Motorola V265
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung SCH-a530
Verizon Wireless Blitz® Prepaid
LG VX4700
Verizon Wireless PN-300
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a850
Samsung SCH-n330
Motorola MOTORIZR Z6tv
Sharp KIN™ TWOm
Samsung SCH-i730
LG V
HTC Touch Pro™
BlackBerry® 7750
Verizon Wireless V620
Nokia 2128i
Kyocera KX414
Motorola T730
Nokia 2285
Kyocera KX444
Samsung SCH-a630
Nokia 2605 Mirage
Motorola V710
LG VX2000
Nokia 6236i
Samsung SCH-i760
Motorola Rapture™ VU30
Motorola Q™
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola C333
Motorola T300p
Nokia 3589i
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola MOTOSLVR L7C
Verizon Wireless U630 PC Card
Kyocera KPC650
Motorola MOTO Q™ music 9m
Samsung SCH-a795
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
LG VX9400
Samsung SCH-a970
Motorola V65p
Verizon XU870 Global ExpressCard®
Motorola T720
Kyocera KX2
Nokia 6305i
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Samsung Glyde™
Motorola MOTORAZR maxx Ve
Motorola V276
Motorola V276 Prepaid
Kyocera KX1v
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
Samsung Saga™
Samsung SCH-a610
Verizon Wireless XV6600 without Camera
Kyocera K404
Samsung SCH-a790
Verizon Wireless V640
Motorola V120e
HTC Ozone™ with TALKS™ for Verizon Wireless
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-i830

Accessories

Initial Setup - Apple® Watch
[Device-Specific Instructions]
Factory Data Reset (Powered On) - Apple® Watch
[Device-Specific Instructions]
A factory data reset clears all data and restores it to default settings and may help with: can't tap items on the screen, apps freezing/crashing/hanging, device freezes / locks up/ runs slow / won't charge/sync.
Add Apps - Apple® Watch
[Device-Specific Instructions]
Restart / Soft Reset - Apple® Watch
[Device-Specific Instructions]
Bluetooth® On/Off - Apple® Watch
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Apple® Watch
[Device-Specific Instructions]
Manually Pair - Apple® Watch
[Device-Specific Instructions]
Install System Updates - Apple® Watch
[Device-Specific Instructions]

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
See all your options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activate a Phone You Already Own
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:09
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Power On Activation - Apple® iPhone®
[Device-Specific Instructions]
Move to iOS® App for Android™
[Device-Specific Instructions]
Can I activate a friend's replacement device on my plan?
[Community]
My friend got a 5c, and something happened with it and she got a new one sent to her. She says that I can't use it as a cell phone on my contract becasue it is on her contract even though she got sent a new one. Would I be able to put on number on it since she is using a new one?
Can I use my Sprint iPhones on Verizon?
[Community]
I'm thinking of switching from Sprint to Verizon due to the limited service on the Sprint network where I just moved to. I have an iPhone 5s and 5c on the account, can I use both of those phones with Verizon or do I have to buy new phones? Thanks

Back Up & Transfer Content

Transfer Content Between Devices
[General Information]
Transfer your contacts, pictures and videos between smartphones. Our easy to use Verizon Content Transfer app works with Android and iOS.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Transfer Content - Content Transfer App - Apple® iPhone®
[Device-Specific Instructions]
On your Apple iPhone use the Content Transfer App to assist with transferring contacts and media between devices.
Access Content Transfer App - Apple® iPhone®
[Device-Specific Instructions]
Download and install the Content Transfer App to your Apple iPhone to assist with transferring contacts and media between devices.

Basics

Apple iPhone FAQs
[FAQs]
Learn about using iPhone on the Verizon Wireless network, including info on different iPhone models, iTunes®, Visual Voicemail and more.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Notification Center - Apple® iPhone® 5C
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Restarting iPhone
[Interactive Simulation]
See how to turn Apple iPhone 5c off and back on again, the first step in troubleshooting.
Apple® iPhone® 5c Simulator: Setting up Touch ID
[Interactive Simulation]
Learn how to use your fingerprint to keep other people from using your Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Understanding Indicator Icons
[Interactive Simulation]
A visual guide of the indicator icons on the Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Understanding iPhone Buttons and Features
[Interactive Simulation]
Find out more about the main buttons and functions of Apple iPhone 5c.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Restart/Soft Reset - Apple® iPhone® 5c
[Device-Specific Instructions]
A restart (soft reset) can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any...
Battery Troubleshooting Basics
[Device-Specific Instructions]
Extend Battery Life - Apple® iOS
[Device-Specific Instructions]
Battery Issues - No Power - Apple®
[Device-Specific Instructions]
Battery Inserting/Removing - Apple® iOS
[Device-Specific Instructions]
Battery Overview - Apple® iPhone® 5c
[Device-Specific Instructions]
Battery Percentage - Apple® iPhone® 5c
[Device-Specific Instructions]
Why can't I get my device to turn on?
[Community]
Used my 5-day old iPhone 5c and noticed charge was at 50%. Fifteen minutes later tried to turn it on to use it, and it was dead. Held the "on" button on for 20 seconds; still won't come on. Plugged it into charger; won't charge.
Why won't my phone charge when it is on?
[Community]
So my phone is plugged into the charger but wont charge while the phone is on. I turned it off all night last night with the battery at 7% and woke up with it at 100%. Has anyone else had this problem and if so how is it fixed.
Will I need a converter when traveling internationally?
[Community]
Does the iPhone 5C (and the iPad 3) have auto sensing power supplies so I can travel from the US to Ireland and simply use a plug converter to recharge?

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth® On/Off - Apple® iPhone® 5C
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Find out how to pair Apple iPhone 5c with your Bluetooth device.

Calendar

Reminders - Apple® iPhone® 5C
[Device-Specific Instructions]
Manage Calendar Events - Apple® iPhone® 5c
[Device-Specific Instructions]
If you want to add, delete or edit info in your iPhone's calendar, view this info. If you are having other issues with your phone, visit our Troubleshooting Assistant on vzw.com.
Set Default Calendar - Apple® iPhone® 5c
[Device-Specific Instructions]
If you have multiple calendars on your iPhone (iCloud, Gmail, Work, etc.), use this info to set the default calendar. If you are having other issues with your iPhone, visit our Troubleshooting Assistant on vzw.com.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone®
[Device-Specific Instructions]
If you can't hear a person's voice clearly or hear crackling, static or experience poor voice quality while on a call or listening to a voicemail, view this info.
Placing an International Call
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Call Waiting - Apple® iOS
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Adding a Phone Number as a Contact
[Interactive Simulation]
Discover how to save the number of someone who called you in your contact list of Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Changing Call Settings
[Interactive Simulation]
Learn how to change the call settings on your Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Using Your Phone
[Interactive Simulation]
Explore how to make a call using Apple iPhone 5c.
Dial a Number - Apple® iPhone® 5C
[Device-Specific Instructions]
How can I disconnect one caller from a conference call?
[Community]
I am not able to disconnect one call from a conference call. I have tried everything and do not wish to end both calls, just one.
How do I restore my call log?
[Community]
how can I restore my call log without downloading software?
How will a global plan work on an iPhone 5c?
[Community]
Going to France next week with a iPhone 5c.  Has anyone used the global plan?  How's it work, dialing numbers both in France and US?
Plus (+) Dialing - Apple iPhone 5C
[Device-Specific Instructions]
Voice Dial - Apple® iPhone® 5C
[Device-Specific Instructions]
Why are all my incoming calls going to another device?
[Community]
All my incoming calls to my iPhone 5c are going to another line (a basic flip phone) on our family account. I am receiving only a missed call notification.

Camera, Photos & Videos

Camera Settings - Apple® iPhone® 5C
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Capturing a Slo-Mo Video
[Interactive Simulation]
Discover how to record a slow-motion video with Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Capturing a Time-Lapse Video
[Interactive Simulation]
A visual guide to recording a video that plays back faster on Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Editing a Photo
[Interactive Simulation]
Explore how to edit the pictures you take on Apple iPhone 5c, like crop, filter and more.
Apple® iPhone® 5c Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Switching Between Rear and Front Cameras
[Interactive Simulation]
Explore how to use and switch between the front and rear-facing cameras on Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using Apple iPhone 5c.
How do I move pictures from my device to my computer without using iTunes?
[Community]
I don't have no space left because I take a lot of picture and I try to sync it to iTunes so I save the pic there and delete it from my phone. sometimes so apps just for close when am trying to use it.
Play a Video - Apple® iPhone® 5C
[Device-Specific Instructions]
Unable to Sync with iTunes - Photos
[Device-Specific Instructions]
What is Pixflix?
[Community]
Can anyone tell me what pixflix is?

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Move to iOS® App for Android™
[Device-Specific Instructions]
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Contact - Apple® iPhone® 5C
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to the address book of Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Learn how to assign a picture to a contact on Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Discover how to assign a ringtone to a contact on Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Deleting a Contact
[Interactive Simulation]
A visual guide for removing a contact from the address book of Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Editing a Contact
[Interactive Simulation]
Learn how to edit the information of one of the contacts saved on your Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Importing and Exporting Contacts
[Interactive Simulation]
Discover how to transfer all of your contacts to or from Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Syncing Accounts
[Interactive Simulation]
Learn how to sync contacts between accounts on your Apple iPhone 5c.
Delete a Contact - Apple® iPhone® 5C
[Device-Specific Instructions]
Edit a Contact - Apple® iPhone® 5C
[Device-Specific Instructions]
How do I get my contacts in alphabetical order by first name?
[Community]
I just got the 5c today and she transferred my contacts, but they are by the last name or name with cell behind it. They were all ABC order by first name on my old phone and it wasn't a "smart phone." I can't make heads or tails out of this mess. Basically there are a bunch that have first name and cell...
How do you get a contact's photo to show full-screen when they call?
[Community]
A friend sees a large full-screen photo of some of his contacts when they call. I only see a small round circle with the name next to it? Is there a setting that makes this happen? Both of us on 5c iPhones with OS 8.

Data

Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on the new Verizon Plan.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
How to Set Up the iOS Data Meter Widget
[Video]
The Verizon Data Usage widget for iOS 8 allows you to quickly view your Verizon data usage within the Notifications Center on your Apple device. Watch this video to learn how to set it up.
Length: 0:30
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Optimize Data Usage - Apple® iPhone® 5C
[Device-Specific Instructions]
Turn Data On/Off - Apple® iPhone® 5c
[Device-Specific Instructions]
Data Roaming - Apple® iPhone® 5c
[Device-Specific Instructions]
This helps when you can't connect to the Internet / have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Fetch New Data - Apple iPhone 5C
[Device-Specific Instructions]
How can I tell what is causing my device to use large amounts of data in the middle of the night?
[Community]
I seem to be using large chunks of date in the middle of the night while I am sleeping, what could be causing it and how do I stop it? I have noticed it three or four times in the last month.
Is it possible to use data when my device hasn't been activated?
[Community]
Hello. I am a current Verizon customer who just got a iPhone 5c and have been setting up the phone (using Wifi as a connection) but have not activated the phone with Verizon. I have turned off a lot of the cellular data usage settings and have noticed that, according to the iPhone, noticeable cellular...

Date & Time

Date and Time Settings - Apple® iPhone® 5C
[Device-Specific Instructions]
Why is the time shown on my device incorrect?
[Community]
It seems like it lags behind almost. When the phone is open and in use it will work just fine but still show the wrong time, however when it's not in use the time will just stand still. I've been having this problem since yesterday and unfortunately there are no Verizon stores anywhere near where I live....

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Check for Water Damage - Apple®
[Device-Specific Instructions]
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Physical Damage - Charging Ports
[Device-Specific Instructions]
Check for Physical Damage - Screen
[Device-Specific Instructions]
Check for Water Damage
[Device-Specific Instructions]
Check for Physical Damage
[Device-Specific Instructions]
Check for Physical Damage - Separated Hinges
[Device-Specific Instructions]
View PRL/ERI - Apple® iPhone® 5C
[Device-Specific Instructions]
View Phone Information - Apple® iPhone® 5C
[Device-Specific Instructions]
Signal Strength - Apple® iPhone® 5C
[Device-Specific Instructions]
View Mac Address - Apple® iPhone® 5C
[Device-Specific Instructions]

Device Search

Apple® Article - iOS: Search with Spotlight
[Device-Specific Instructions]
Spotlight Search - Apple® iPhone® 5C
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Do Not Disturb On/Off - Apple® iPhone® 5C
[Device-Specific Instructions]
Set Up Printing - Apple® iPhone® 5C
[Device-Specific Instructions]
Restrict App Usage - Apple® iPhone® 5C
[Device-Specific Instructions]
If you'd like to restrict access to apps and hide app icons, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Control Center - Apple® iPhone® 5C
[Device-Specific Instructions]
Control Center - Apple® iPhone® 5C
[Device-Specific Instructions]
Handoff On/Off - Apple iPhone 5C
[Device-Specific Instructions]
Allow App Usage - Apple iPhone 5C
[Device-Specific Instructions]
If you'd like to allow access to apps or can't see app icons, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Apple® iPhone® 5c Simulator: Accessing Mobile Network Settings
[Interactive Simulation]
Discover how to access the mobile network settings on your Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Accessing Settings
[Interactive Simulation]
Learn how to access settings on Apple iPhone 5c to change alert sounds, turn off GPS and more.
Apple® iPhone® 5c Simulator: Adding an Account
[Interactive Simulation]
Learn how to add a user account on your Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Backing Up iPhone with iCloud®
[Interactive Simulation]
Explore how to use iCloud to back up all your important information and content on Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Changing Account Settings
[Interactive Simulation]
Discover how to configure account settings on your Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Changing Notification Sounds
[Interactive Simulation]
A visual guide for changing the sound Apple iPhone 5c makes when you receive a notification.
Apple® iPhone® 5c Simulator: Changing iPhone's Name
[Interactive Simulation]
Learn how to change name of your Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Checking for and Installing System Updates
[Interactive Simulation]
Learn how to update the operating system of Apple iPhone 5c when an update is available.
Apple® iPhone® 5c Simulator: Configuring Location Settings
[Interactive Simulation]
Discover how to change the location settings on your Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Managing Background App Refresh
[Interactive Simulation]
Discover how to adjust your Background App Refresh settings to schedule your apps to update as needed without draining your battery on Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Managing Data Usage
[Interactive Simulation]
Explore how to monitor and manage how much data you're using on Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Managing iPhone's Memory
[Interactive Simulation]
Learn how to find the apps or files that are taking up the most space on your Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Managing the Battery
[Interactive Simulation]
Explore how to monitor and manage the power supply on Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Performing a Factory Reset
[Interactive Simulation]
Learn how to clear all the personal information, apps and other data from Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Removing an Account
[Interactive Simulation]
Find out how to remove a user account on your Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Using Airplane Mode
[Interactive Simulation]
An interactive guide for setting Apple iPhone 5c to Airplane Mode.
Backlight - Apple® iPhone® 5C
[Device-Specific Instructions]
Can I add more storage to my iPhone 5c?
[Community]
Can I add storage to be able to have more apps and space for photos?
Can I factory reset my iPhone without an Apple ID?
[Community]
i bought an iPhone 5c from my friend but when i try to factory reset it, it asks for her apple id, which she does not know. help!
Can I unlock my iPhone 5c?
[Community]
Can I unlock my iPhone 5c?
How can I unlock my iPhone 5c so I can use it in Europe?
[Community]
I am going to Europe, how can I unlock my iPhone 5c so I can use it there?
How do I get my device to start ringing again?
[Community]
My phone won't ring. Any ideas
How do I know if my device is unlocked?
[Community]
how do i unlock my phone and how do i know if its locked
Restriction Settings - Apple® iPhone® 5c
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® iPhone® 5c Simulator: Adding a Corporate Email Account
[Interactive Simulation]
Learn how to access your work email on Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Adding a Personal Email Account
[Interactive Simulation]
Discover how to access your existing email account on Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Changing Inbox Views
[Interactive Simulation]
Explore how to view the inboxes of more than one email account on Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Sending an Email with an Attachment
[Interactive Simulation]
See how to attach a file, like a document or photo, to an email with Apple iPhone 5c.
Email Account Settings (Personal POP/IMAP) - Apple® iPhone® 5C
[Device-Specific Instructions]
This info is helpful if you need assistance with your personal (POP/IMAP) email settings and locating common email server addresses for your iPhone. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
View Email Messages - Apple® iPhone® 5C
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
GPS Location - Apple® iPhone® 5C
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Reminders - Apple® iPhone® 5C
[Device-Specific Instructions]
Add Layers (Maps) - Apple® iPhone® 5C
[Device-Specific Instructions]

Google Backup & restore

Home Screen

Lock/Unlock Screen Portrait Orientation Mode - Apple® iPhone® 5C
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® iPhone® 5c Simulator: Creating Folders
[Interactive Simulation]
Find out how to add folders to the Home screen on Apple iPhone 5c to help organize your apps.
Display Icons - Apple® iPhone® 5c
[Device-Specific Instructions]
How can I get home screen apps back on my device?
[Community]
My phone deleted the app store and the iTunes app from my home screen how do i get them back?
What is spinning star next to LTE on my Iphone 5c?
[Community]
I don't know what the spinning star represents, please help
What is the iPhone 5c screen made out of?
[Community]
Asha asked Verizon Wireless: Q: What is the iPhone 5c screen made out of? A:The Apple iPhone 5c's screen is made from a lacquer hard-coated polycarbonate material.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Set Up Personal HotSpot - Apple® iPhone® 5C
[Device-Specific Instructions]
To setup or activate the hotspot on your device for use as an Internet/Wi-Fi connection, follow these instructions. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Personal HotSpot Settings - Apple® iPhone® 5C
[Device-Specific Instructions]
To change Personal Hotspot settings, like the Wi-Fi password, on your device, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Turn Personal HotSpot On/Off - Apple® iPhone® 5C
[Device-Specific Instructions]
This shows how to turn the hotspot feature, which enables your device to be used as an Internet connection for other devices, on or off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Can I still use my iPhone when using the hotspot feature?
[Community]
I just purchased the new iphone se and I want to use my old 5c to set up another phone number but also use it as a mobile hotspot. My question is will I still be able to make and receive phone calls when I am using the hotspot feature to get on the internet via a laptop?
Can I use my device as a personal hotspot for a tablet without any additional costs?
[Community]
I have a 2GB data plan with my iphone 5c.  If I purchase a new tablet can I use the phone as a personal hotspot for the tablet without any additional costs
How do I set up my device as a mobile hotspot?
[Community]
How do u setup a hot spot with a 5C I phone?

Internet & Web Browser

Apple® Article - iOS: Setting up VPN
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Add a Browser Bookmark - Apple® iPhone® 5C
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
View Browser History - iOS
[Device-Specific Instructions]
Browser Cookies On/Off - Apple® iPhone® 5c
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your device, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - Using FaceTime
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Bookmarking Websites
[Interactive Simulation]
Learn how to bookmark a website on Apple iPhone 5c, so it's easy to find later.
Apple® iPhone® 5c Simulator: Changing Content Settings
[Interactive Simulation]
See how to change the content settings on your Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Clearing Browsing Data
[Interactive Simulation]
A visual guide for deleting the web browsing data stored on Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Managing Browser Tabs
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of Apple iPhone 5c.
Clear Temporary Internet Files - Apple® iPhone® 5c
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How do I connect to the internet?
[Community]
how do I connect to the internet with the Iphone5c?
JavaScript Settings - Apple® iPhone® 5c
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Web Browser - Apple® iPhone® 5C
[Device-Specific Instructions]
Websites - Apple® iPhone® 5C
[Device-Specific Instructions]

Keyboard

Keyboard Settings - Apple® iPhone® 5C
[Device-Specific Instructions]
Turn Voice Input On/Off - Apple® iOS
[Device-Specific Instructions]
You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Apple® iPhone® 5c Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on Apple iPhone 5c.
Language Selection - Apple® iPhone® 5C
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Unlock the Device - Apple® iPhone® 5C
[Device-Specific Instructions]
Turn Off Passcode - Apple iPhone 5C
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Changing Lock Screen Security
[Interactive Simulation]
Explore how to set up and change the security on your Apple iPhone 5c to prevent others from using it.
Apple® iPhone® 5c Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on Apple iPhone 5c.
How do I change or retrieve my passcode?
[Community]
i just got a new phone. an iphone5c. I put some passwords and passcodes and didn't write them down. having trouble getting them. i put in forgot password and nothing. how do i change or retrieve them
Modify the SIM PIN - Apple® iPhone® 5C
[Device-Specific Instructions]

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
Check Memory - Apple® iPhone® 5C
[Device-Specific Instructions]

Mobile Hotspot

Apple® iPhone® 5c Simulator: Setting the Password on Mobile Hotspot
[Interactive Simulation]
Learn how to set a Mobile Hotspot password on Apple iPhone 5c to protect your data connection from unauthorized devices.
Apple® iPhone® 5c Simulator: Turning on Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up Apple iPhone 5c as a Mobile Hotspot, so you can share your data connection with other devices.

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Apple article - Latest iTunes® Version
[Device-Specific Instructions]
Play Music Files - Apple® iPhone® 5C
[Device-Specific Instructions]

Navigating & Multitasking

Recently Used Apps - Apple® iPhone® 5C
[Device-Specific Instructions]
To view, open and close recently used apps, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - Family Sharing
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Managing Apps on the Home Screen
[Interactive Simulation]
A visual guide to adding and removing apps on the Home screen of Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Managing Open Apps
[Interactive Simulation]
Learn how switch between and close apps that are running on Apple iPhone 5c.

Operating System & Software

Erase all Content and Settings - Apple® iPhone® 5c
[Device-Specific Instructions]
Erasing all content and settings (hard reset) may help with: screen not working (blank or frozen screen), app issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing....
Software Update: Apple iPhone 5c
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 5c.
Install System Updates - iTunes®
[Device-Specific Instructions]
Reset Network Settings - Apple® iPhone® 5c
[Device-Specific Instructions]
If you can't connect to the Internet or send/receive emails and messages (text/picture/video) on your device, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
iOS Updates - Apple® iPhone® 5c
[Device-Specific Instructions]
This provides instructions for updating the software/iOS on your iPhone. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reset All Settings - Apple® iPhone® 5c
[Device-Specific Instructions]
If your device crashes and resets itself, apps freeze/hang or reset the device, restoring your device to default settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Restarting the Operating System - Macintosh
[Device-Specific Instructions]
View Software Version - Apple® iPhone® 5C
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove the SIM Card - Apple iPhone 5C
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Insert the SIM Card - Apple® iPhone® 5c
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Unblock SIM PIN - The Apple® iPhone® 5C
[Device-Specific Instructions]
View the SIM Card Number - Apple iPhone 5C
[Device-Specific Instructions]
This only helps with viewing the SIM card number/ID on your iPhone. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® iPhone® 5c Simulator: Inserting and Removing the SIM Card
[Interactive Simulation]
A visual guide for how to put the SIM Card into Apple iPhone 5c.
Can I use an international SIM card from Taiwan in my iPhone 5C?
[Community]
Not sure if this is the right space to ask this question.  Basically I will have trip to Taiwan next month and I had browsed some online aboutthings to do to avoid unexpected fat bill.  One mentioned to remove the phone SIM card and replace with the local SIM card.  Is that goodenough to...
How do I find the PUK code for my sim card?
[Community]
There is a PUK code on my sim and I do not remember making this.....Someone please please please help me how to figure this code out so I can be able to use my phone again
How do I get a SIM card for my iPhone 5c?
[Community]
How do I get a new nano SIM card for iPhone 5c?
How do I get a new SIM card?
[Community]
I currently have an iphone 4 that does not have a SIM card. I recently bought an iphone 5c that has a nano SIM card for verizon but it is registered to another verizon number. I plan on activating my iphone 4 number onto the 5C. Do I need a new nano SIM card or can I change the phone number associated...
How to get a sim card for an iPhone 5c while in UK?
[Community]
I am studying abroad and want to get a sim card for my iPhone 5c while i am here. I know it needs to be unlocked in order to do so but I keep hearing the 5c is unlocked and then that its not through verizon? Also there are specialty shops here in the UK that say they can unlock the phone but will that...
Modify the SIM PIN - Apple® iPhone® 5C
[Device-Specific Instructions]
Will the Sim Card from my 5c work in my 6s?
[Community]
Will the SIM card in my 5c work in my 6s?

Sounds, Volume & Audio

Apple® Article - If you hear no sound or distorted sound from your iPhone®, iPad®, or iPod touch® speaker
[Device-Specific Instructions]
If you can't hear anything from the built-in speaker on your iPhone or iPad, or if the sound is distorted, muffled, intermittent or you hear static or crackling noises, view this info.
Set Ringtones - Apple® iPhone® 5C
[Device-Specific Instructions]
Resolve Volume Issues
[Device-Specific Instructions]
Speakerphone - Apple® iPhone® 5C
[Device-Specific Instructions]
Do Not Disturb On/Off - Apple® iPhone® 5C
[Device-Specific Instructions]
Test Microphone - Apple® iOS
[Device-Specific Instructions]
Vibrate Mode - Apple® iPhone® 5C
[Device-Specific Instructions]
Volume Controls - Apple® iPhone®
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Group Messaging - Apple® iPhone® 5C
[Device-Specific Instructions]
Apple® Article - iOS: Using Messages
[Device-Specific Instructions]
MMS Messaging On/Off - Apple® iPhone® 5C
[Device-Specific Instructions]
If you're unable to send/receive picture messages, checking your MMS messaging settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Picture / Video Messaging email address
[Device-Specific Instructions]
iMessage On/Off - Apple® iPhone® 5C
[Device-Specific Instructions]
If you've recently changed OS types (Apple, Android, Windows, BlackBerry) or are unable to send/receive text messages on your iPhone or messages from other iPhones aren't blue (iMessages), this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Garbled Message - iOS
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Adding Video to an iMessage® Conversation
[Interactive Simulation]
Discover how to send a video message on Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Adding Voice to an iMessage® Conversation
[Interactive Simulation]
Learn how to send a recorded voice message to a contact with iMessage on Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Changing Message Settings
[Interactive Simulation]
Discover how to change messaging settings on your Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Deleting Conversations
[Interactive Simulation]
A visual guide for how to delete iMessage® conversations on Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Send Messages as SMS
[Interactive Simulation]
Discover how to send text-only messages with Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Sending a Text with an Attachment
[Interactive Simulation]
A visual guide for attaching a file, such as a picture or video, to a text message on Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Turning Off Group Message Notifications
[Interactive Simulation]
An visual guide for how to stop being notified when you receive a new group message on Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Turning iMessage® On or Off
[Interactive Simulation]
Learn how to turn iMessage off and on with Apple iPhone 5c.
Auto Signature - Apple® iPhone® 5C
[Device-Specific Instructions]
Can Verizon resend messages to my device?
[Community]
I was recently traveling abroad and removed my SIM card from my iPhone 5c while I was away. When I put the SIM card back in, I did receive 2 text messages that were sent to me while I was gone, but there were a few that never made it to my device or to my Messages app on my computer. Is Verizon able to...
Delete Message - Apple® iPhone® 5C
[Device-Specific Instructions]
Enable/Disable SMS - Apple® iPhone® 5c
[Device-Specific Instructions]
Is there a way to print messages from my inbox?
[Community]
Does anyone know a method to print phone messages??
My daughter went to Canada for a week, and I got her that plan 500 minutes and 500 texts. How does the plan work?
[Community]
My daughter went to Canada for a week, I got her a plan that she gets 500 minutes and 500 texts, incoming is unlimited.  What does 500 texts actually mean????
What is the International Texting and voice plan?
[Community]
I am traveling to Italy soon and would like to be able to send texts back to the states and make/receive calls to and from the states if needed.What do I need to make sure that I DO NOT have any type of data options running on my iPhone 5c? and what is the cost of a text and voice per minute? Thanks...
Why can't I text non iPhone users?
[Community]
I have an iPhone 5c and can't text to some of my non iPhone users all of a sudden. Nobody seems to know how to fix it. Help.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Apple® iPhone® 5c Simulator: Changing FaceTime® Settings
[Interactive Simulation]
Learn how to adjust the settings for video calling on Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Creating a Medical ID in Apple HealthKit
[Interactive Simulation]
Learn how to create a Medical ID on your Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Downloading an App for Wallet
[Interactive Simulation]
Discover how to download apps for Apple Wallet on your Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Placing a Video Call in Facetime®
[Interactive Simulation]
Explore how to use FaceTime to make video calls with Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Scanning a Code into Wallet
[Interactive Simulation]
Learn how to scan bar codes on boarding passes, event tickets and more to store the information in your Wallet on Apple iPhone 5c.
Apple® iPhone® 5c Simulator: Viewing Health Data in Apple HealthKit
[Interactive Simulation]
Discover how to view your health data on your Apple iPhone 5c.
Capture a Screenshot - Apple® iPhone® 5c
[Device-Specific Instructions]
Where can I find an instruction manual for my device?
[Community]
Where can I obtain an instructional manual for the Apple phone 5C? Peggy

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings On/Off - Apple® iPhone® 5C
[Device-Specific Instructions]
Reduce Motion Setting - Apple® iPhone® 5C
[Device-Specific Instructions]

Wallpapers/Theme

Apple® iPhone® 5c Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on Apple iPhone 5c.
Wallpaper - Picture - Apple® iPhone® 5C
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Turn LTE 4G On/Off - Apple® iPhone® 5C
[Device-Specific Instructions]
Wi-Fi Assist - Apple® iPhone® 5c
[Device-Specific Instructions]
Add a Wi-Fi Network - Apple® iPhone® 5C
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Connecting to Wi-Fi
[Interactive Simulation]
Learn how to use Apple iPhone 5c to connect to a Wi-Fi network, so you can access the internet without using data.
How do I connect to the internet?
[Community]
how do I connect to the internet with the Iphone5c?
Wi-Fi On/Off - Apple® iPhone® 5C
[Device-Specific Instructions]
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