Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Apple® iPad® 2
Samsung Galaxy S® 6
Samsung Convoy™ 3
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 4
Apple® iPhone® 5c
DROID TURBO 2
Verizon Ellipsis™ Jetpack®
DROID MAXX by MOTOROLA
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Core Prime™
Verizon Ellipsis® 8
Apple® iPhone® 5
Verizon Ellipsis™ 7
Apple® iPhone® 4s
Droid Turbo in Ballistic Nylon
LG G3
LG G4™
Apple® iPhone® 4
Droid Turbo by Motorola
Apple® iPhone® SE
Samsung Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
DROID MAXX 2
LG Revere® 3
DROID MINI by MOTOROLA
Samsung Galaxy S® III
Samsung Galaxy Note® 3
LG Cosmos™ 3
LG G2
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID RAZR M by MOTOROLA
Verizon 4G LTE Broadband Router with Voice
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG G Vista
Samsung Gusto® 3
HTC One® (M8)
Verizon Wireless Home Phone
Samsung Galaxy J1™ Prepaid
LG Extravert™ 2
Brigadier™ by Kyocera
HTC Desire® 526
Pantech 4G LTE Global USB Modem UML290
Casio G'zOne Commando®
Ellipsis™ Jetpack® MHS800L
LG G Pad 8.3 LTE
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
DROID ULTRA by MOTOROLA
LG V10™
Moto E™ Prepaid
LG G5™
HTC Desire® 626
Casio G'zOne Commando® 4G LTE
DuraXV
Verizon 4G LTE USB Modem 551L
Gear S2
Casio G'zOne Ravine® 2
Verizon Ellipsis® 10
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Galaxy Note® II
Samsung Galaxy S® 4 mini
Moto X™ (2nd Gen.)
hum by Verizon
Moto X™ by Motorola
Sony Xperia® Z3v
iPad® Pro
HTC One M9
Verizon 4G LTE USB Modem UML295
Transpyre™ Prepaid
LG Optimus Zone™ 2 Prepaid
Microsoft Lumia 735
GizmoPal™
HTC 10™
Galaxy Note® Edge
Nexus 6
DROID TURBO 2 - Designed by You
Nokia Lumia 928
Samsung Gusto® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Brightside™
Verizon 4G LTE Broadband Router
Verizon Wireless AirCard® 595
Gear S®
LG Optimus Zone™ 3 Prepaid
Samsung Convoy™ 2
Moto G™ by Motorola
LG G Pad™ X8.3
HTC One®
LG Exalt™
BlackBerry® Bold™ 9930 smartphone
Samsung Intensity™ II
LG K4™ LTE
iPad® Air 2
Nokia Lumia Icon
Nokia Lumia 822
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Optimus Exceed™ 2
LG Revere®
DROID INCREDIBLE 4G LTE by HTC
Samsung Galaxy S® III mini
DROID RAZR MAXX HD by MOTOROLA
LG Terra™
DROID RAZR by MOTOROLA
GizmoPal® 2 by LG
Lancet™ for Android™
Samsung Intensity™ III
Lucid™3 by LG
Samsung Galaxy Tab® 2 (7.0)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
LG Cosmos™ 2
Verizon SureResponse®
Blackberry Classic
PRIV™ by Blackberry®
LG Octane™
HTC One® (M8) for Windows®
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
G Pad™ 10.1 LTE
LG Revere® 2
GizmoGadget™ by LG
Verizon LTE Internet and Home Phone
LG enV®3
Apple® iPad® Air™
Lancet™
LTE Internet (Installed)
DROID RAZR MAXX by MOTOROLA
Samsung Convoy® 4
DROID DNA by HTC
DROID RAZR HD by MOTOROLA
Samsung Convoy™
LG Accolade™
LG Exalt™II
G Pad™ 7.0 LTE
Apple® iPad® mini with Retina display
Samsung Galaxy Tab S2
iPad Pro™ (9.7-inch)
HTC One® remix
Samsung Galaxy Tab® 4 (10.1)
Google Nexus 7
Microsoft Surface 3
Apple® iPad® with Wi-Fi + 4G
Apple® iPad® mini
Kyocera DuraXV+
Samsung Gusto®
LG Cosmos™
BlackBerry® Z10 smartphone
Samsung Illusion™
Enact™ by LG
DROID BIONIC by MOTOROLA
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® 2 (10.1)
DROID by MOTOROLA
Samsung Galaxy Tab®
Lucid™ by LG
Casio G'zOne Ravine®
Samsung Galaxy™ Stratosphere™ II
DROID 4 by MOTOROLA
Samsung Galaxy Stellar™
Samsung Haven™
Motorola RAZR V3m
BlackBerry® Q10 smartphone
BlackBerry® Z30 smartphone
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (8.0)
LG Extravert™
HTC Desire® 612
Samsung Galaxy J3 (2016)
DROID X2 by MOTOROLA
Hydro ELITE by KYOCERA
Galaxy Tab E (8.0)
Galaxy Nexus by Samsung
Lucid™2 by LG
LG VX8300
LG enV® TOUCH
Apple® iPad® with Retina display
Moto X™ - Designed by You (2nd Generation)
iPad® mini 4
DROID X by MOTOROLA
Ellipsis® Kids
BlackBerry® Bold 9650 smartphone
Motorola MOTO™ W755
LG Vortex™
Motorola Barrage™
DROID 3 by MOTOROLA
HTC One® max
LG enV®2
Samsung Galaxy Note® Pro
Pantech Perception™
Windows Phone 8X by HTC
Galaxy Tab E
Sony Xperia® Z2
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Intensity™
Watch Urbane™ 2nd Edition LTE
Samsung Smooth™
Samsung Alias™ 2
LG Cosmos™ Touch
Pantech Hotshot™
LG VX5500
Pantech Jest™ 2
Motorola XOOM™ 4G LTE
Samsung Knack™
Pantech Breakout™
Samsung ATIV SE™
Spectrum™ 2 by LG
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Tab® (10.1)
iPad® mini 3
LG Optimus Zone™
Samsung Fascinate™
Samsung Galaxy Tab® S
Casio G'zOne Boulder®
Samsung Galaxy Legend™
Moto X™ - Designed by You
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Dell™ Vostro™ V13 Laptop
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Note® 10.1
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Verizon Converged VOIP Device
Samsung Galaxy™ Stratosphere™
Luge™ by Motorola Prepaid
LG VX8360
Casio G'zOne Brigade®
LG VX5400
HTC Rhyme™
DROID 2 by MOTOROLA
Samsung Gear S2 classic
DROID CHARGE by SAMSUNG
THUNDERBOLT™ by HTC
LG Migosm
Samsung ATIV Odyssey™
Casio G'zOne Rock™
DROID 2 GLOBAL by MOTOROLA
Samsung SCH-u340
Pantech Marauder™
Intuition™ by LG
DROID INCREDIBLE by HTC
Verizon Wireless UM175 USB Modem
Samsung Galaxy Camera®
Samsung Galaxy Note® 10.1 2014 Edition
Delphi Connect
HTC Rezound™
Samsung Galaxy View
Nokia Lumia 2520
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Tab® (7.7)
Motorola W385
LG VX8350
BlackBerry® Curve™ 9330 smartphone
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Wireless G'zOne Type-S
Apple® iPad®
BlackBerry® Curve™ 8530 smartphone
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Curve™ 8330 smartphone
Motorola MOTO™ VU204
Motorola Adventure™ V750
Samsung Alias™
Verizon Wireless Escapade®
LG Ally™
Verizon Wireless USB720 Modem
Revolution™ by LG
Samsung Juke
Samsung SCH-u410
LG Voyager™
Pantech Caper™ Prepaid
Casio EXILIM
LG Chocolate® Touch
Samsung Reality™
LG Chocolate®
Verizon Wireless Coupe™
Verizon Wireless USB727 Modem
Pantech Crux™
Spectrum™ by LG
Sony Xperia® PLAY
LG Enlighten®
LG Dare™
Sierra Wireless AirCard® 555D
Samsung Omnia® II
LG VX5300
HP® Mini 1151NR Netbook
Casio G'zOne Ravine® 2 Non-Camera
BlackBerry® Torch™ 9850 smartphone
Motorola MOTOKRZR K1m
Verizon Wireless PC5750 PC Card
Samsung SCH-u430
LG Optimus Exceed™ Prepaid
DROID PRO by MOTOROLA
LG Chocolate® 3
G'zOne Boulder™ Black and Silver
BlackBerry® 8830 World Edition smartphone
Samsung Rogue™
Verizon Wireless UM150 USB Modem
LG VX5200
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-u540
HTC Trophy™
Motorola V325
Samsung SCH-a650
DROID XYBOARD 10.1 by MOTOROLA
Motorola Entice™
LG VX3200
Verizon Wireless CDM8975
DROID ERIS by HTC
LG VX6100
Gateway® LT2016u Netbook
Sierra Wireless AirCard® 580
Verizon Wireless Razzle™
Samsung Zeal™
Motorola W315
Blackberry Classic Non-Camera
LG VX8700
LG VX3300
Samsung Sway™
Samsung SCH-a930
Nokia 2705 Shade™ Non-Camera
Motorola MOTO™ Z6c World Edition
Samsung Gleam®
LG enV®
Samsung SCH-a670
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HP® Pavilion dm1-3010nr Notebook
LG Versa™
Samsung Continuum™
Motorola RAZR V3m in Gray
Samsung SCH-a870
Motorola E815
DROID XYBOARD 8.2 by MOTOROLA
BlackBerry® Curve™ 9310 smartphone
Pantech PN-215
LG Clout™
Sharp KIN™ ONE
Nokia 6015i Prepaid
Nokia 6205
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Nokia 7705 Twist™
Samsung SCH-u550
Verizon Wireless CDM8950
Motorola MOTO Q™ 9c
Motorola V60s
LG VX6000
Samsung Renown™
Samsung Trance™
HTC Merge®
Verizon Wireless V740 ExpressCard
Motorola CITRUS™
Samsung SCH-a850
Motorola V325i
LG VX4500
LG VX4650
Motorola DEVOUR™ with MOTOBLUR™
Motorola Krave™ ZN4
Pantech PN-820
Motorola Rival™
Samsung i700 Pocket PC
LG Fathom®
Samsung SCH-a950
Nokia 7205 Intrigue™
Samsung N150 Netbook
Pantech PN-210
Compaq® Mini CQ10-688nr Netbook
Samsung FlipShot®
Nokia 2128i
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Nokia 2705 Shade™
Verizon Wireless Adamant™
LG V
LG Glance™
Samsung SCH-a310
Samsung Omnia®
DROID R2D2 by MOTOROLA
Motorola XOOM™
Verizon AD3700 Global USB Modem
LG VX8100
Kyocera KPC650
Verizon Wireless Salute™
Samsung Gem™
HTC Apache XV6700
Sharp KIN™ TWO
SCH-u410 Prepaid
Nokia 2605 Mirage
HP® Mini 110-3098NR Netbook
HP® Pavilion dm1-2010nr Entertainment Notebook
Kyocera KX1v
Jest™
Sharp KIN™ ONEm
Motorola V276
Samsung SCH-a630
Samsung SCH-u620
HP® Mini 311-1037NR Netbook
Motorola Q™
Samsung SCH-i760
LG VX9400
HTC Touch Pro™
LG VENUS™
Motorola V265
Kyocera KX414
Sharp KIN™ TWOm
Verizon Wireless PN-300
Verizon Wireless CDM 7075
Motorola V710
Motorola V65p
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola MOTO™ Z6cx World Edition without Camera
HP® Mini 210-1076NR Netbook
Nokia 2366i
Verizon KPC680 ExpressCard®
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-a890
HP® Mini 110-1046NR Netbook
Motorola V325xi
Kyocera K404
Samsung i600 Smartphone
Nokia 6215i
Motorola Rapture™ VU30
Kyocera KX2
LG VX2000
Motorola V60p
Nokia 2285
Kyocera KX444
Samsung SCH-i730
LG VX4700
Samsung Glyde™
Kyocera K323
Motorola MOTO Q™ music 9m
Motorola MOTORIZR Z6tv
Verizon Wireless XV6600 without Camera
Samsung SCH-a790
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Nokia 6236i
BlackBerry® 7250
Verizon Wireless U630 PC Card
Nokia 6315i
Kyocera SE47
Samsung Saga™
Verizon Wireless V620
Samsung SCH-a795
Motorola MOTOSLVR L7C
Samsung SCH-i830
BlackBerry® 7750
Samsung SCH-a610
Nokia 6305i
Motorola V120e
Samsung SCH-a970
Motorola T720
Samsung SCH-n330
Motorola T300p
Motorola V276 Prepaid
Motorola C333

Accessories

Initial Setup - Apple® Watch
[Device-Specific Instructions]
Add Apps - Apple® Watch
[Device-Specific Instructions]
Restart / Soft Reset - Apple® Watch
[Device-Specific Instructions]
Bluetooth® On/Off - Apple® Watch
[Device-Specific Instructions]
Manually Pair - Apple® Watch
[Device-Specific Instructions]
Install System Updates - Apple® Watch
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Apple® Watch
[Device-Specific Instructions]

Activation & Initial Setup

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Device Replacement Program
[General Information]
See all your options for replacing your phone or tablet if it’s lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Equipment Protection Programs
[General Information]
Learn about the different insurance and protection options for your device, including monthly cost, deductable and coverage.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:32
How to transfer content from your old Android phone to your new iPhone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new iPhone using Verizon Cloud in a few simple steps.
Length: 2:08
How to transfer content from your old iPhone to your new iPhone
[Video]
Watch this video to learn how to transfer content from your old iPhone to your new iPhone using Verizon Cloud in a few simple steps.
Length: 1:55
How to transfer content from your old iPhone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old iPhone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 2:06
Move to iOS® App for Android™
[Device-Specific Instructions]
Apple iOS Support
[How to Use Guide]
Can I activate a friend's replacement device on my plan?
[Community]
My friend got a 5c, and something happened with it and she got a new one sent to her. She says that I can't use it as a cell phone on my contract becasue it is on her contract even though she got sent a new one. Would I be able to put on number on it since she is using a new one?
Can I use my Sprint iPhones on Verizon?
[Community]
I'm thinking of switching from Sprint to Verizon due to the limited service on the Sprint network where I just moved to. I have an iPhone 5s and 5c on the account, can I use both of those phones with Verizon or do I have to buy new phones? Thanks

Basics

Apple iPhone FAQs
[FAQs]
Learn about using iPhone on the Verizon Wireless network, including info on different iPhone models, iTunes®, Visual Voicemail and more.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Notification Center - Apple® iPhone® 5C
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Restart/Soft Reset - Apple® iPhone® 5c
[Device-Specific Instructions]
A restart (soft reset) can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any...
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Extend Battery Life - Apple® iOS
[Device-Specific Instructions]
Battery Inserting/Removing - Apple® iOS
[Device-Specific Instructions]
Battery Issues - No Power - Apple®
[Device-Specific Instructions]
Battery Overview - Apple® iPhone® 5c
[Device-Specific Instructions]
Battery Percentage - Apple® iPhone® 5c
[Device-Specific Instructions]
Why can't I get my device to turn on?
[Community]
Used my 5-day old iPhone 5c and noticed charge was at 50%. Fifteen minutes later tried to turn it on to use it, and it was dead. Held the "on" button on for 20 seconds; still won't come on. Plugged it into charger; won't charge.
Why won't my phone charge when it is on?
[Community]
So my phone is plugged into the charger but wont charge while the phone is on. I turned it off all night last night with the battery at 7% and woke up with it at 100%. Has anyone else had this problem and if so how is it fixed.
Will I need a converter when traveling internationally?
[Community]
Does the iPhone 5C (and the iPad 3) have auto sensing power supplies so I can travel from the US to Ireland and simply use a plug converter to recharge?

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth® On/Off - Apple® iPhone® 5C
[Device-Specific Instructions]

Calendar

Reminders - Apple® iPhone® 5C
[Device-Specific Instructions]

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Apple® Article - If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone®
[Device-Specific Instructions]
If you can't hear a person's voice clearly or hear crackling, static or experience poor voice quality while on a call or listening to a voicemail, view this info.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Call Waiting - Apple® iOS
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Voice Dial - Apple® iPhone® 5C
[Device-Specific Instructions]
Dial a Number - Apple® iPhone® 5C
[Device-Specific Instructions]
How do I restore my call log?
[Community]
how can I restore my call log without downloading software?
How will a global plan work on an iPhone 5c?
[Community]
Going to France next week with a iPhone 5c.  Has anyone used the global plan?  How's it work, dialing numbers both in France and US?
Plus (+) Dialing - Apple iPhone 5C
[Device-Specific Instructions]
Why are all my incoming calls going to another device?
[Community]
All my incoming calls to my iPhone 5c are going to another line (a basic flip phone) on our family account. I am receiving only a missed call notification.

Camera, Photos & Videos

Camera Settings - Apple® iPhone® 5C
[Device-Specific Instructions]
Unable to Sync with iTunes - Photos
[Device-Specific Instructions]
Play a Video - Apple® iPhone® 5C
[Device-Specific Instructions]
How do I move pictures from my device to my computer without using iTunes?
[Community]
I don't have no space left because I take a lot of picture and I try to sync it to iTunes so I save the pic there and delete it from my phone. sometimes so apps just for close when am trying to use it.
What is Pixflix?
[Community]
Can anyone tell me what pixflix is?

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Move to iOS® App for Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Contact - Apple® iPhone® 5C
[Device-Specific Instructions]
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Delete a Contact - Apple® iPhone® 5C
[Device-Specific Instructions]
Edit a Contact - Apple® iPhone® 5C
[Device-Specific Instructions]
How do I get my contacts in alphabetical order by first name?
[Community]
I just got the 5c today and she transferred my contacts, but they are by the last name or name with cell behind it. They were all ABC order by first name on my old phone and it wasn't a "smart phone." I can't make heads or tails out of this mess. Basically there are a bunch that have first name and cell...
How do you get a contact's photo to show full-screen when they call?
[Community]
A friend sees a large full-screen photo of some of his contacts when they call. I only see a small round circle with the name next to it? Is there a setting that makes this happen? Both of us on 5c iPhones with OS 8.

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on The MORE EverythingSM Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
How to Set Up the iOS Data Meter Widget
[Video]
The Verizon Data Usage widget for iOS 8 allows you to quickly view your Verizon data usage within the Notifications Center on your Apple device. Watch this video to learn how to set it up.
Length: 0:30
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Turn Data On/Off - Apple® iPhone® 5c
[Device-Specific Instructions]
Data Roaming - Apple® iPhone® 5c
[Device-Specific Instructions]
This helps when you can't connect to the Internet / have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Fetch New Data - Apple iPhone 5C
[Device-Specific Instructions]
How can I tell what is causing my device to use large amounts of data in the middle of the night?
[Community]
I seem to be using large chunks of date in the middle of the night while I am sleeping, what could be causing it and how do I stop it? I have noticed it three or four times in the last month.
Is it possible to use data when my device hasn't been activated?
[Community]
Hello. I am a current Verizon customer who just got a iPhone 5c and have been setting up the phone (using Wifi as a connection) but have not activated the phone with Verizon. I have turned off a lot of the cellular data usage settings and have noticed that, according to the iPhone, noticeable cellular...
Optimize Data Usage - Apple® iPhone® 5C
[Device-Specific Instructions]

Date & Time

Date and Time Settings - Apple® iPhone® 5C
[Device-Specific Instructions]
Why is the time shown on my device incorrect?
[Community]
It seems like it lags behind almost. When the phone is open and in use it will work just fine but still show the wrong time, however when it's not in use the time will just stand still. I've been having this problem since yesterday and unfortunately there are no Verizon stores anywhere near where I live....

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Check for Water Damage - Apple®
[Device-Specific Instructions]
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Physical Damage - Screen
[Device-Specific Instructions]
Check for Physical Damage - Charging Ports
[Device-Specific Instructions]
Check for Water Damage
[Device-Specific Instructions]
Check for Physical Damage
[Device-Specific Instructions]
View Phone Information - Apple® iPhone® 5C
[Device-Specific Instructions]
View PRL/ERI - Apple® iPhone® 5C
[Device-Specific Instructions]
Check for Physical Damage - Separated Hinges
[Device-Specific Instructions]
Signal Strength - Apple® iPhone® 5C
[Device-Specific Instructions]
View Mac Address - Apple® iPhone® 5C
[Device-Specific Instructions]

Device Search

Apple® Article - iOS: Search with Spotlight
[Device-Specific Instructions]
Spotlight Search - Apple® iPhone® 5C
[Device-Specific Instructions]

Device Settings

Restrict App Usage - Apple® iPhone® 5C
[Device-Specific Instructions]
If you'd like to restrict access to apps and hide app icons, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Control Center - Apple® iPhone® 5C
[Device-Specific Instructions]
Handoff On/Off - Apple iPhone 5C
[Device-Specific Instructions]
Do Not Disturb On/Off - Apple® iPhone® 5C
[Device-Specific Instructions]
Restriction Settings - Apple® iPhone® 5c
[Device-Specific Instructions]
Allow App Usage - Apple iPhone 5C
[Device-Specific Instructions]
If you'd like to allow access to apps or can't see app icons, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Control Center - Apple® iPhone® 5C
[Device-Specific Instructions]
Set Up Printing - Apple® iPhone® 5C
[Device-Specific Instructions]
Backlight - Apple® iPhone® 5C
[Device-Specific Instructions]
Can I factory reset my iPhone without an Apple ID?
[Community]
i bought an iPhone 5c from my friend but when i try to factory reset it, it asks for her apple id, which she does not know. help!
Can I unlock my iPhone 5c?
[Community]
Can I unlock my iPhone 5c?
How do I get my device to start ringing again?
[Community]
My phone won't ring. Any ideas

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Email Account Settings (Personal POP/IMAP) - Apple® iPhone® 5C
[Device-Specific Instructions]
This info is helpful if you need assistance with your personal (POP/IMAP) email settings and locating common email server addresses for your iPhone. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
View Email Messages - Apple® iPhone® 5C
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
GPS Location - Apple® iPhone® 5C
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Reminders - Apple® iPhone® 5C
[Device-Specific Instructions]
Add Layers (Maps) - Apple® iPhone® 5C
[Device-Specific Instructions]

Google Backup & restore

Home Screen

Lock/Unlock Screen Portrait Orientation Mode - Apple® iPhone® 5C
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Display Icons - Apple® iPhone® 5c
[Device-Specific Instructions]
How can I get home screen apps back on my device?
[Community]
My phone deleted the app store and the iTunes app from my home screen how do i get them back?
What is the iPhone 5c screen made out of?
[Community]
Asha asked Verizon Wireless: Q: What is the iPhone 5c screen made out of? A:The Apple iPhone 5c's screen is made from a lacquer hard-coated polycarbonate material.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Set Up Personal HotSpot - Apple® iPhone® 5C
[Device-Specific Instructions]
To setup or activate the hotspot on your device for use as an Internet/Wi-Fi connection, follow these instructions. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Personal HotSpot Settings - Apple® iPhone® 5C
[Device-Specific Instructions]
To change Personal Hotspot settings, like the Wi-Fi password, on your device, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Turn Personal HotSpot On/Off - Apple® iPhone® 5C
[Device-Specific Instructions]
This shows how to turn the hotspot feature, which enables your device to be used as an Internet connection for other devices, on or off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Can I still use my iPhone when using the hotspot feature?
[Community]
I just purchased the new iphone se and I want to use my old 5c to set up another phone number but also use it as a mobile hotspot. My question is will I still be able to make and receive phone calls when I am using the hotspot feature to get on the internet via a laptop?
Can I use my device as a personal hotspot for a tablet without any additional costs?
[Community]
I have a 2GB data plan with my iphone 5c.  If I purchase a new tablet can I use the phone as a personal hotspot for the tablet without any additional costs
How do I set up my device as a mobile hotspot?
[Community]
How do u setup a hot spot with a 5C I phone?

Internet & Web Browser

Determining Internet Connection Speeds
[Device-Specific Instructions]
Add a Browser Bookmark - Apple® iPhone® 5C
[Device-Specific Instructions]
Apple® Article - iOS: Setting up VPN
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
View Browser History - iOS
[Device-Specific Instructions]
Apple® Article - Using FaceTime
[Device-Specific Instructions]
Browser Cookies On/Off - Apple® iPhone® 5c
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your device, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Clear Temporary Internet Files - Apple® iPhone® 5c
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
JavaScript Settings - Apple® iPhone® 5c
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Web Browser - Apple® iPhone® 5C
[Device-Specific Instructions]
Websites - Apple® iPhone® 5C
[Device-Specific Instructions]

Language

Language Selection - Apple® iPhone® 5C
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Unlock the Device - Apple® iPhone® 5C
[Device-Specific Instructions]
Turn Off Passcode - Apple iPhone 5C
[Device-Specific Instructions]
Modify the SIM PIN - Apple® iPhone® 5C
[Device-Specific Instructions]
How do I change or retrieve my passcode?
[Community]
i just got a new phone. an iphone5c. I put some passwords and passcodes and didn't write them down. having trouble getting them. i put in forgot password and nothing. how do i change or retrieve them

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
Check Memory - Apple® iPhone® 5C
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Apple article - Latest iTunes® Version
[Device-Specific Instructions]
Play Music Files - Apple® iPhone® 5C
[Device-Specific Instructions]

Navigating & Multitasking

Recently Used Apps - Apple® iPhone® 5C
[Device-Specific Instructions]
To view, open and close recently used apps, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - Family Sharing
[Device-Specific Instructions]

Operating System & Software

Erase all Content and Settings - Apple® iPhone® 5c
[Device-Specific Instructions]
Erasing all content and settings (hard reset) may help with: screen not working (blank or frozen screen), app issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing....
Software Update: Apple iPhone 5c
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 5c.
Install System Updates - iTunes®
[Device-Specific Instructions]
Reset Network Settings - Apple® iPhone® 5c
[Device-Specific Instructions]
If you can't connect to the Internet or send/receive emails and messages (text/picture/video) on your device, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
iOS Updates - Apple® iPhone® 5c
[Device-Specific Instructions]
This provides instructions for updating the software/iOS on your iPhone. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Software Version - Apple® iPhone® 5C
[Device-Specific Instructions]
Restarting the Operating System - Macintosh
[Device-Specific Instructions]
Reset All Settings - Apple® iPhone® 5c
[Device-Specific Instructions]
If your device crashes and resets itself, apps freeze/hang or reset the device, restoring your device to default settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove the SIM Card - Apple iPhone 5C
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Insert the SIM Card - Apple® iPhone® 5c
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
View the SIM Card Number - Apple iPhone 5C
[Device-Specific Instructions]
This only helps with viewing the SIM card number/ID on your iPhone. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Unblock SIM PIN - The Apple® iPhone® 5C
[Device-Specific Instructions]
Modify the SIM PIN - Apple® iPhone® 5C
[Device-Specific Instructions]
Can I use an international SIM card from Taiwan in my iPhone 5C?
[Community]
Not sure if this is the right space to ask this question.  Basically I will have trip to Taiwan next month and I had browsed some online aboutthings to do to avoid unexpected fat bill.  One mentioned to remove the phone SIM card and replace with the local SIM card.  Is that goodenough to...
How do I find the PUK code for my sim card?
[Community]
There is a PUK code on my sim and I do not remember making this.....Someone please please please help me how to figure this code out so I can be able to use my phone again
How do I get a SIM card for my iPhone 5c?
[Community]
How do I get a new nano SIM card for iPhone 5c?
How do I get a new SIM card?
[Community]
I currently have an iphone 4 that does not have a SIM card. I recently bought an iphone 5c that has a nano SIM card for verizon but it is registered to another verizon number. I plan on activating my iphone 4 number onto the 5C. Do I need a new nano SIM card or can I change the phone number associated...
How to get a sim card for an iPhone 5c while in UK?
[Community]
I am studying abroad and want to get a sim card for my iPhone 5c while i am here. I know it needs to be unlocked in order to do so but I keep hearing the 5c is unlocked and then that its not through verizon? Also there are specialty shops here in the UK that say they can unlock the phone but will that...
Will the Sim Card from my 5c work in my 6s?
[Community]
Will the SIM card in my 5c work in my 6s?

Sounds, Volume & Audio

Apple® Article - If you hear no sound or distorted sound from your iPhone®, iPad®, or iPod touch® speaker
[Device-Specific Instructions]
If you can't hear anything from the built-in speaker on your iPhone or iPad, or if the sound is distorted, muffled, intermittent or you hear static or crackling noises, view this info.
Set Ringtones - Apple® iPhone® 5C
[Device-Specific Instructions]
Speakerphone - Apple® iPhone® 5C
[Device-Specific Instructions]
Resolve Volume Issues
[Device-Specific Instructions]
Test Microphone - Apple® iOS
[Device-Specific Instructions]
Do Not Disturb On/Off - Apple® iPhone® 5C
[Device-Specific Instructions]
Vibrate Mode - Apple® iPhone® 5C
[Device-Specific Instructions]
Volume Controls - Apple® iPhone®
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
How To Use Verizon Messages
[Video]
Watch this video to learn how to customize messages, use Integrated Messaging on your phone, tablet and computer and take picture messaging to the next level with Verizon Messages.
Length: 4:03
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Group Messaging - Apple® iPhone® 5C
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
iMessage On/Off - Apple® iPhone® 5C
[Device-Specific Instructions]
If you've recently changed OS types (Apple, Android, Windows, BlackBerry) or are unable to send/receive text messages on your iPhone or messages from other iPhones aren't blue (iMessages), this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Garbled Message - iOS
[Device-Specific Instructions]
MMS Messaging On/Off - Apple® iPhone® 5C
[Device-Specific Instructions]
If you're unable to send/receive picture messages, checking your MMS messaging settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - iOS: Using Messages
[Device-Specific Instructions]
Delete Message - Apple® iPhone® 5C
[Device-Specific Instructions]
Auto Signature - Apple® iPhone® 5C
[Device-Specific Instructions]
Enable/Disable SMS - Apple® iPhone® 5c
[Device-Specific Instructions]
Is there a way to print messages from my inbox?
[Community]
Does anyone know a method to print phone messages??
My daughter went to Canada for a week, and I got her that plan 500 minutes and 500 texts. How does the plan work?
[Community]
My daughter went to Canada for a week, I got her a plan that she gets 500 minutes and 500 texts, incoming is unlimited.  What does 500 texts actually mean????
What is the International Texting and voice plan?
[Community]
I am traveling to Italy soon and would like to be able to send texts back to the states and make/receive calls to and from the states if needed.What do I need to make sure that I DO NOT have any type of data options running on my iPhone 5c? and what is the cost of a text and voice per minute? Thanks...
Why can't I text non iPhone users?
[Community]
I have an iPhone 5c and can't text to some of my non iPhone users all of a sudden. Nobody seems to know how to fix it. Help.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Capture a Screenshot - Apple® iPhone® 5c
[Device-Specific Instructions]
Where can I find an instruction manual for my device?
[Community]
Where can I obtain an instructional manual for the Apple phone 5C? Peggy

Transfer Content to/from Device

Back Up & Transfer Content Between Devices
[General Information]
Learn the simple way to back up and transfer content with Verizon Cloud and find out about other options.

Visual & Hearing Accessibility

TTY Settings On/Off - Apple® iPhone® 5C
[Device-Specific Instructions]
Reduce Motion Setting - Apple® iPhone® 5C
[Device-Specific Instructions]

Wallpapers/Theme

Wallpaper - Picture - Apple® iPhone® 5C
[Device-Specific Instructions]
  • Upgrade to the iPhone SE.

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